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How to Handle DIFFICULT People – Evan & @SKellyCEO


I am jazzy 96 how do we communicate with

I am jazzy 96 how do we communicate with people who are difficult to work with

people who are difficult to work with

people who are difficult to work with when we have to ooh what do you think

when we have to ooh what do you think

when we have to ooh what do you think well yeah that’s didn’t out this lady’s

well yeah that’s didn’t out this lady’s

well yeah that’s didn’t out this lady’s like behavior so I told you this and I

like behavior so I told you this and I

like behavior so I told you this and I guess I am jazzy it sounds like it’s an

guess I am jazzy it sounds like it’s an

guess I am jazzy it sounds like it’s an environment with customers I’ll be

environment with customers I’ll be

environment with customers I’ll be honest I’ve I never find them harder

honest I’ve I never find them harder

honest I’ve I never find them harder communicate especially talk about social

communicate especially talk about social

communicate especially talk about social media it sounds like when you get in the

media it sounds like when you get in the

media it sounds like when you get in the situation it might not be few guys but

situation it might not be few guys but

situation it might not be few guys but if you’ve got a relationship that’s a

if you’ve got a relationship that’s a

if you’ve got a relationship that’s a bit prickly with your boss or something

bit prickly with your boss or something

bit prickly with your boss or something like that there matt is a position can

like that there matt is a position can

like that there matt is a position can be a bit feisty so I think it comes back

be a bit feisty so I think it comes back

be a bit feisty so I think it comes back to some of the basics haven’t touched on

to some of the basics haven’t touched on

to some of the basics haven’t touched on is number one we kind of have to put a

is number one we kind of have to put a

is number one we kind of have to put a hot ass down at the center of the

hot ass down at the center of the

hot ass down at the center of the conversation and put ourselves in their

conversation and put ourselves in their

conversation and put ourselves in their shoes and then ask ourselves you know

shoes and then ask ourselves you know

shoes and then ask ourselves you know what is it they want and why they kind

what is it they want and why they kind

what is it they want and why they kind of behave in the way they are because

of behave in the way they are because

of behave in the way they are because normally you know things are pretty

normally you know things are pretty

normally you know things are pretty logical and then the other thing does

logical and then the other thing does

logical and then the other thing does some are you know touching on the look

some are you know touching on the look

some are you know touching on the look sort of April psychology stuff is in

sort of April psychology stuff is in

sort of April psychology stuff is in reality is the beauty of the world is

reality is the beauty of the world is

reality is the beauty of the world is everybody’s got a different personality

everybody’s got a different personality

everybody’s got a different personality and the reality is different personality

and the reality is different personality

and the reality is different personality types some get on with each other some

types some get on with each other some

types some get on with each other some want to go to a blue James game you know

want to go to a blue James game you know

want to go to a blue James game you know all the time and they want to hang out

all the time and they want to hang out

all the time and they want to hang out and repair some people don’t want to do

and repair some people don’t want to do

and repair some people don’t want to do that some people want to listen to music

that some people want to listen to music

that some people want to listen to music some people to read books and therefore

some people to read books and therefore

some people to read books and therefore you know I just think we’ve got to

you know I just think we’ve got to

you know I just think we’ve got to accept the one of the beauties in life

accept the one of the beauties in life

accept the one of the beauties in life is we’re totally different and I think

is we’re totally different and I think

is we’re totally different and I think the tolerance of that is definitely good

the tolerance of that is definitely good

the tolerance of that is definitely good now if it will get on top you know I

now if it will get on top you know I

now if it will get on top you know I think that there’s loads of stuff you

think that there’s loads of stuff you

think that there’s loads of stuff you can do in terms of you go to a mentor

can do in terms of you go to a mentor

can do in terms of you go to a mentor art someone sort of independent kind of

art someone sort of independent kind of

art someone sort of independent kind of bitches happen in this situation it

bitches happen in this situation it

bitches happen in this situation it could be with a customer could be with

could be with a customer could be with

could be with a customer could be with one of your work colleagues from the

one of your work colleagues from the

one of your work colleagues from the word skier as an entrepreneur and you

word skier as an entrepreneur and you

word skier as an entrepreneur and you know particularly if you’re an

know particularly if you’re an

know particularly if you’re an entrepreneur and you’re asking someone

entrepreneur and you’re asking someone

entrepreneur and you’re asking someone in the tent of these something and it’s

in the tent of these something and it’s

in the tent of these something and it’s kind of not landing or its poor quality

kind of not landing or its poor quality

kind of not landing or its poor quality or the letting customers down you know I

or the letting customers down you know I

or the letting customers down you know I can understand that hurt and then

can understand that hurt and then

can understand that hurt and then because you know what we said support

because you know what we said support

because you know what we said support you know it’s very personal you guys

you know it’s very personal you guys

you know it’s very personal you guys sacrifices like you worked on our if the

sacrifices like you worked on our if the

sacrifices like you worked on our if the few dreams and you want everybody to

few dreams and you want everybody to

few dreams and you want everybody to pull the same level of weak as you do in

pull the same level of weak as you do in

pull the same level of weak as you do in terms of you know that idea that you’re

terms of you know that idea that you’re

terms of you know that idea that you’re trying to get to market so if there’s

trying to get to market so if there’s

trying to get to market so if there’s other ways to help sighs go for some

other ways to help sighs go for some

other ways to help sighs go for some mentorship and then ultimately if you

mentorship and then ultimately if you

mentorship and then ultimately if you kind of work out what what is what is

kind of work out what what is what is

kind of work out what what is what is the kind of clock that’s ticking within

the kind of clock that’s ticking within

the kind of clock that’s ticking within the person that’s been challenging I’d

the person that’s been challenging I’d

the person that’s been challenging I’d always advocate being honest with people

always advocate being honest with people

always advocate being honest with people and say you know I don’t think there’s

and say you know I don’t think there’s

and say you know I don’t think there’s anything is that someone summer taught

anything is that someone summer taught

anything is that someone summer taught me once you know there’s probably no bad

me once you know there’s probably no bad

me once you know there’s probably no bad people around it’s just sometimes the

people around it’s just sometimes the

people around it’s just sometimes the behaviors really upset us and I think if

behaviors really upset us and I think if

behaviors really upset us and I think if you sat down with someone’s they look

you sat down with someone’s they look

you sat down with someone’s they look you know person for whatever reason kind

you know person for whatever reason kind

you know person for whatever reason kind of went off and on I kind of think

of went off and on I kind of think

of went off and on I kind of think broadly we want the same things I want

broadly we want the same things I want

broadly we want the same things I want to build this company I want to I want

to build this company I want to I want

to build this company I want to I want to be the next Google I want everybody

to be the next Google I want everybody

to be the next Google I want everybody under company to to follow the stream

under company to to follow the stream

under company to to follow the stream let’s be honest with each other what is

let’s be honest with each other what is

let’s be honest with each other what is not clicking what’s my work because you

not clicking what’s my work because you

not clicking what’s my work because you know I’m not perfect I think this is

know I’m not perfect I think this is

know I’m not perfect I think this is where you can use a bit sort of

where you can use a bit sort of

where you can use a bit sort of self-deprecation ensure a bit of

self-deprecation ensure a bit of

self-deprecation ensure a bit of vulnerability I’m not perfect but you

vulnerability I’m not perfect but you

vulnerability I’m not perfect but you know what it did this kind of getting in

know what it did this kind of getting in

know what it did this kind of getting in the way it because we want the same

the way it because we want the same

the way it because we want the same things but we’re bumping into each other

things but we’re bumping into each other

things but we’re bumping into each other so what can we do to just you know

so what can we do to just you know

so what can we do to just you know surface as they say in Canada get a

surface as they say in Canada get a

surface as they say in Canada get a moose on the table get that moved on the

moose on the table get that moved on the

moose on the table get that moved on the table and then we we can break it into a

table and then we we can break it into a

table and then we we can break it into a thousand pieces and we can consume it

thousand pieces and we can consume it

thousand pieces and we can consume it until they have to move on yeah I don’t

until they have to move on yeah I don’t

until they have to move on yeah I don’t know ever now did there it is again

know ever now did there it is again

know ever now did there it is again that’s that customization to the

that’s that customization to the

that’s that customization to the audience i love it i mean i agree with

audience i love it i mean i agree with

audience i love it i mean i agree with everything Stephen scene I almost want

everything Stephen scene I almost want

everything Stephen scene I almost want to just kind of copy and paste and like

to just kind of copy and paste and like

to just kind of copy and paste and like I would encourage you guys to watch that

I would encourage you guys to watch that

I would encourage you guys to watch that clip back again those three points and

clip back again those three points and

clip back again those three points and me we’re really good you don’t think i

me we’re really good you don’t think i

me we’re really good you don’t think i would add to it is i go into every

would add to it is i go into every

would add to it is i go into every situation trying to take full

situation trying to take full

situation trying to take full responsibility and I think if you

responsibility and I think if you

responsibility and I think if you advocate responsibilities when you start

advocate responsibilities when you start

advocate responsibilities when you start to lose in all situations but here as an

to lose in all situations but here as an

to lose in all situations but here as an example as soon as you label somebody

example as soon as you label somebody

example as soon as you label somebody difficult you’re saying it’s their fault

difficult you’re saying it’s their fault

difficult you’re saying it’s their fault right it’s their problem they’re the one

right it’s their problem they’re the one

right it’s their problem they’re the one who’s hard to deal with their difficult

who’s hard to deal with their difficult

who’s hard to deal with their difficult and that reduces some of the

and that reduces some of the

and that reduces some of the responsibility on me

responsibility on me

responsibility on me you to navigate the situation where if

you to navigate the situation where if

you to navigate the situation where if you just play back that last piece even

you just play back that last piece even

you just play back that last piece even was talking about is that everyone is a

was talking about is that everyone is a

was talking about is that everyone is a human being there’s no bad people they

human being there’s no bad people they

human being there’s no bad people they just have different circumstances

just have different circumstances

just have different circumstances different upbringing different values

different upbringing different values

different upbringing different values and if you take the responsibility to

and if you take the responsibility to

and if you take the responsibility to say I want to navigate this I want to

say I want to navigate this I want to

say I want to navigate this I want to make it a success put on yourself to

make it a success put on yourself to

make it a success put on yourself to figure it out then just going in without

figure it out then just going in without

figure it out then just going in without different mindset of thinking really

different mindset of thinking really

different mindset of thinking really help you have more success in the

help you have more success in the

help you have more success in the conversation on top of everything else

conversation on top of everything else

conversation on top of everything else you’ve been talked about getting the

you’ve been talked about getting the

you’ve been talked about getting the mentor trying to understand them put

mentor trying to understand them put

mentor trying to understand them put yourself in their shoes it’s really

yourself in their shoes it’s really

yourself in their shoes it’s really great see I think I might have to watch

great see I think I might have to watch

great see I think I might have to watch back that answer too i’m going to

back that answer too i’m going to

back that answer too i’m going to bookmark that one I like that one it was

bookmark that one I like that one it was

bookmark that one I like that one it was really good

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