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Customer Service – How to find out what customers want


how to find out what customers want I

how to find out what customers want I got a great question from our YouTube

got a great question from our YouTube

got a great question from our YouTube viewers rob el roble love you guys wrote

viewers rob el roble love you guys wrote

viewers rob el roble love you guys wrote in the say i was wondering as an

in the say i was wondering as an

in the say i was wondering as an entrepreneur how I might be able to find

entrepreneur how I might be able to find

entrepreneur how I might be able to find out customer demands for specific

out customer demands for specific

out customer demands for specific products this is a great question this

products this is a great question this

products this is a great question this is really important for you to do as an

is really important for you to do as an

is really important for you to do as an entrepreneur and something that I made a

entrepreneur and something that I made a

entrepreneur and something that I made a mistake of in my early business and it

mistake of in my early business and it

mistake of in my early business and it nearly killed my company I was building

nearly killed my company I was building

nearly killed my company I was building a software company and the most advanced

a software company and the most advanced

a software company and the most advanced feature in it was something that our

feature in it was something that our

feature in it was something that our customers didn’t actually care about my

customers didn’t actually care about my

customers didn’t actually care about my partners were our customer base as well

partners were our customer base as well

partners were our customer base as well and they love this feature and a few of

and they love this feature and a few of

and they love this feature and a few of our customers love this feature but most

our customers love this feature but most

our customers love this feature but most of our customers didn’t care about it so

of our customers didn’t care about it so

of our customers didn’t care about it so we spent all this time and effort

we spent all this time and effort

we spent all this time and effort creating this the software tool where

creating this the software tool where

creating this the software tool where one of the main features was useless to

one of the main features was useless to

one of the main features was useless to a lot of people now luckily we had

a lot of people now luckily we had

a lot of people now luckily we had enough other great features that people

enough other great features that people

enough other great features that people would still want to buy it but it’s so

would still want to buy it but it’s so

would still want to buy it but it’s so important to get your customers involved

important to get your customers involved

important to get your customers involved in the decision making process and have

in the decision making process and have

in the decision making process and have them help you guide your process so

them help you guide your process so

them help you guide your process so every new software launch we had

every new software launch we had

every new software launch we had afterwards we involve their customers we

afterwards we involve their customers we

afterwards we involve their customers we ask them what they want and we ask them

ask them what they want and we ask them

ask them what they want and we ask them how they’re using it and it helped our

how they’re using it and it helped our

how they’re using it and it helped our company grow so if your first study now

company grow so if your first study now

company grow so if your first study now how do you go out and you get customers

how do you go out and you get customers

how do you go out and you get customers involved you have to start talking to

involved you have to start talking to

involved you have to start talking to people you can do a little bit online

people you can do a little bit online

people you can do a little bit online you can start researching you can look

you can start researching you can look

you can start researching you can look at forms you can look at blogs you can

at forms you can look at blogs you can

at forms you can look at blogs you can look at amazon and look at what people

look at amazon and look at what people

look at amazon and look at what people are talking about the products in your

are talking about the products in your

are talking about the products in your industry but you have to go out and

industry but you have to go out and

industry but you have to go out and start talking to people what i would do

start talking to people what i would do

start talking to people what i would do is try to find convention trade shows

is try to find convention trade shows

is try to find convention trade shows meetup groups people who are actually

meetup groups people who are actually

meetup groups people who are actually their potential customers you’re not

their potential customers you’re not

their potential customers you’re not talking about what you can do for them

talking about what you can do for them

talking about what you can do for them you’re just asking about their problems

you’re just asking about their problems

you’re just asking about their problems you’re asking about how they use certain

you’re asking about how they use certain

you’re asking about how they use certain types of products or services you’re

types of products or services you’re

types of products or services you’re asking about their pain points you’re

asking about their pain points you’re

asking about their pain points you’re looking for a hole right you’re looking

looking for a hole right you’re looking

looking for a hole right you’re looking for an opportunity to become in ideal

for an opportunity to become in ideal

for an opportunity to become in ideal you get to the point where you can work

you get to the point where you can work

you get to the point where you can work with a client you can work with a

with a client you can work with a

with a client you can work with a customer even if it’s free to get

customer even if it’s free to get

customer even if it’s free to get started just to get some feedback you

started just to get some feedback you

started just to get some feedback you want people to give you feedback and say

want people to give you feedback and say

want people to give you feedback and say hey that’s really good this is really

hey that’s really good this is really

hey that’s really good this is really helpful or it’s not or you need to

helpful or it’s not or you need to

helpful or it’s not or you need to change these 10 things to make it work

change these 10 things to make it work

change these 10 things to make it work but you need to start

but you need to start

but you need to start chin out and getting involved in the

chin out and getting involved in the

chin out and getting involved in the groups that are in your community where

groups that are in your community where

groups that are in your community where your customers are hanging out okay the

your customers are hanging out okay the

your customers are hanging out okay the later step is going to be you you know

later step is going to be you you know

later step is going to be you you know being a speaker being an expert being an

being a speaker being an expert being an

being a speaker being an expert being an authority being the one that people are

authority being the one that people are

authority being the one that people are interviewed but you got to start

interviewed but you got to start

interviewed but you got to start somewhere right now it’s just going out

somewhere right now it’s just going out

somewhere right now it’s just going out and talking to people and again we’re

and talking to people and again we’re

and talking to people and again we’re not selling anything yet all you want to

not selling anything yet all you want to

not selling anything yet all you want to do is get a sense of what their problems

do is get a sense of what their problems

do is get a sense of what their problems are and how you might be able to make

are and how you might be able to make

are and how you might be able to make something that helps them so go online

something that helps them so go online

something that helps them so go online right now and set researching what kind

right now and set researching what kind

right now and set researching what kind of events are coming up in your

of events are coming up in your

of events are coming up in your community where your customers are going

community where your customers are going

community where your customers are going to be at and go hang out with them go be

to be at and go hang out with them go be

to be at and go hang out with them go be there sitting on the sessions meet them

there sitting on the sessions meet them

there sitting on the sessions meet them at the meetup groups go to the seminars

at the meetup groups go to the seminars

at the meetup groups go to the seminars go to the workshops whatever it is start

go to the workshops whatever it is start

go to the workshops whatever it is start talking to them to get feedback it’s the

talking to them to get feedback it’s the

talking to them to get feedback it’s the most valuable advice you’re going to get

most valuable advice you’re going to get

most valuable advice you’re going to get when you’re starting the company to get

when you’re starting the company to get

when you’re starting the company to get specific feedback from your customers

specific feedback from your customers

specific feedback from your customers believe those you watching like the

believe those you watching like the

believe those you watching like the video thumbs up below let me know what

video thumbs up below let me know what

video thumbs up below let me know what you think leave a comment ask a question

you think leave a comment ask a question

you think leave a comment ask a question below and you want to see more videos

below and you want to see more videos

below and you want to see more videos like this click on my face subscribe to

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like this click on my face subscribe to the channel thank you so much and I’ll

the channel thank you so much and I’ll

the channel thank you so much and I’ll see you soon

”

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