one knife all right hello believe nation we are having some fun here with an
we are having some fun here with an
we are having some fun here with an untruth while ago we did a contest on
untruth while ago we did a contest on
untruth while ago we did a contest on our YouTube channel and I said I want to
our YouTube channel and I said I want to
our YouTube channel and I said I want to help an entrepreneur I want to go in and
help an entrepreneur I want to go in and
help an entrepreneur I want to go in and help his business and bring my team and
help his business and bring my team and
help his business and bring my team and not just you know give advice but not to
not just you know give advice but not to
not just you know give advice but not to get in there do some more and so we had
get in there do some more and so we had
get in there do some more and so we had a few people submit and then my team
a few people submit and then my team
a few people submit and then my team kind of pick the winner in and Louise
kind of pick the winner in and Louise
kind of pick the winner in and Louise your hand from last minute training not
your hand from last minute training not
your hand from last minute training not see a one so we’re here at louies office
see a one so we’re here at louies office
see a one so we’re here at louies office I’ve got my a good chunk of my team with
I’ve got my a good chunk of my team with
I’ve got my a good chunk of my team with me here we’ve never done a hang out with
me here we’ve never done a hang out with
me here we’ve never done a hang out with everybody like this so it’ll be fun to
everybody like this so it’ll be fun to
everybody like this so it’ll be fun to see how it goes and hopefully no snafus
see how it goes and hopefully no snafus
see how it goes and hopefully no snafus um the louie asked us to come on and
um the louie asked us to come on and
um the louie asked us to come on and they asked was for a landing page a
they asked was for a landing page a
they asked was for a landing page a video and a social media template before
video and a social media template before
video and a social media template before we kind of dive into it maybe Louie you
we kind of dive into it maybe Louie you
we kind of dive into it maybe Louie you can tell us a little bit about last
can tell us a little bit about last
can tell us a little bit about last minute training and what you’re all wet
minute training and what you’re all wet
minute training and what you’re all wet awesome and this is our very first
awesome and this is our very first
awesome and this is our very first google setting up too soon we make that
google setting up too soon we make that
google setting up too soon we make that sort of training is ken’s largest market
sort of training is ken’s largest market
sort of training is ken’s largest market place for training horses and a lot like
place for training horses and a lot like
place for training horses and a lot like Expedia or Hotwire more priceline as for
Expedia or Hotwire more priceline as for
Expedia or Hotwire more priceline as for travel but we do it for classroom we
travel but we do it for classroom we
travel but we do it for classroom we meeting rather than there’s a reason
meeting rather than there’s a reason
meeting rather than there’s a reason you’re a crazy yeah we worked at
you’re a crazy yeah we worked at
you’re a crazy yeah we worked at competing vendors and what the job of a
competing vendors and what the job of a
competing vendors and what the job of a smaller schedules on our website and
smaller schedules on our website and
smaller schedules on our website and people go out here any made fun of the
people go out here any made fun of the
people go out here any made fun of the courses this is a really bad the fish
courses this is a really bad the fish
courses this is a really bad the fish you can you get your mixes that recycle
you can you get your mixes that recycle
you can you get your mixes that recycle is killing me and you guys you guys hear
is killing me and you guys you guys hear
is killing me and you guys you guys hear an echo to it you do everybody but it’ll
an echo to it you do everybody but it’ll
an echo to it you do everybody but it’ll any good so you need to mute your only
any good so you need to mute your only
any good so you need to mute your only to meet my money by your time it’s okay
to meet my money by your time it’s okay
to meet my money by your time it’s okay okay awesome okay so starting again last
okay awesome okay so starting again last
okay awesome okay so starting again last minute training is the big guy crowd
minute training is the big guy crowd
minute training is the big guy crowd training classes so we help training
training classes so we help training
training classes so we help training there’s put students into their classes
there’s put students into their classes
there’s put students into their classes because one of the most difficult
because one of the most difficult
because one of the most difficult prospects that a training compass
prospects that a training compass
prospects that a training compass is filling their spaces and the more
is filling their spaces and the more
is filling their spaces and the more seats they have full the more profitable
seats they have full the more profitable
seats they have full the more profitable they are at the same time we bring for
they are at the same time we bring for
they are at the same time we bring for casual website users we bring a discount
casual website users we bring a discount
casual website users we bring a discount aspect so they can save a little money
aspect so they can save a little money
aspect so they can save a little money the challenge for us is that the real
the challenge for us is that the real
the challenge for us is that the real value we bring is not to the small
value we bring is not to the small
value we bring is not to the small individual necessarily but to the
individual necessarily but to the
individual necessarily but to the corporations in the corporate market
corporations in the corporate market
corporations in the corporate market when corporations work with us they get
when corporations work with us they get
when corporations work with us they get the convenience of a single source but
the convenience of a single source but
the convenience of a single source but the benefit of an open competitive
the benefit of an open competitive
the benefit of an open competitive market so they can make one to us and
market so they can make one to us and
market so they can make one to us and we’ll present them with competitive
we’ll present them with competitive
we’ll present them with competitive schedules competitive right all their
schedules competitive right all their
schedules competitive right all their needs to do little research and we fax
needs to do little research and we fax
needs to do little research and we fax information they don’t have we class is
information they don’t have we class is
information they don’t have we class is going to cancel if it’s going to run we
going to cancel if it’s going to run we
going to cancel if it’s going to run we get discounts that a lot of them don’t
get discounts that a lot of them don’t
get discounts that a lot of them don’t get that we can pass along we bring a
get that we can pass along we bring a
get that we can pass along we bring a lot of corporate value and we know for a
lot of corporate value and we know for a
lot of corporate value and we know for a fact that we can walk into pretty much
fact that we can walk into pretty much
fact that we can walk into pretty much any company that has four or five or
any company that has four or five or
any company that has four or five or more IT people and bring them some huge
more IT people and bring them some huge
more IT people and bring them some huge values see I hear the audience breaking
values see I hear the audience breaking
values see I hear the audience breaking up is that the everybody all right good
up is that the everybody all right good
up is that the everybody all right good so we know we can do that but we aren’t
so we know we can do that but we aren’t
so we know we can do that but we aren’t good at explaining it the other thing is
good at explaining it the other thing is
good at explaining it the other thing is and I think what how they piqued the
and I think what how they piqued the
and I think what how they piqued the team’s interest most is that our driving
team’s interest most is that our driving
team’s interest most is that our driving desire is to delight customers the one
desire is to delight customers the one
desire is to delight customers the one value proposition that we don’t talk
value proposition that we don’t talk
value proposition that we don’t talk about but that drives our DNA is to be
about but that drives our DNA is to be
about but that drives our DNA is to be able to please clients so when someone
able to please clients so when someone
able to please clients so when someone calls up yes they know are we know we’re
calls up yes they know are we know we’re
calls up yes they know are we know we’re going to give them the best service
going to give them the best service
going to give them the best service serene again industry and we’re going to
serene again industry and we’re going to
serene again industry and we’re going to bend over backwards to make them happy
bend over backwards to make them happy
bend over backwards to make them happy and the challenge we’ve had is how to
and the challenge we’ve had is how to
and the challenge we’ve had is how to portray that how to talk about it how to
portray that how to talk about it how to
portray that how to talk about it how to make people understand that that’s a big
make people understand that that’s a big
make people understand that that’s a big part of what they get it’s not just the
part of what they get it’s not just the
part of what they get it’s not just the the time savings it’s not just the
the time savings it’s not just the
the time savings it’s not just the costumes the fact that we care about
costumes the fact that we care about
costumes the fact that we care about them when we’re looking for we’re
them when we’re looking for we’re
them when we’re looking for we’re shopping for them we’re representing
shopping for them we’re representing
shopping for them we’re representing them and if we don’t make it client
them and if we don’t make it client
them and if we don’t make it client happy I don’t think there’s anyone on
happy I don’t think there’s anyone on
happy I don’t think there’s anyone on screen and our team who doesn’t worry
screen and our team who doesn’t worry
screen and our team who doesn’t worry about it and it’s it’s quite it’s quite
about it and it’s it’s quite it’s quite
about it and it’s it’s quite it’s quite an important part of what we do and
an important part of what we do and
an important part of what we do and it’ll keep us awake at night so that’s
it’ll keep us awake at night so that’s
it’ll keep us awake at night so that’s us in
us in
us in shall I i hope i’ve covered most of it
shall I i hope i’ve covered most of it
shall I i hope i’ve covered most of it unless Shannon Martha Lorna Rick have
unless Shannon Martha Lorna Rick have
unless Shannon Martha Lorna Rick have something bad I’d like it i think i
something bad I’d like it i think i
something bad I’d like it i think i think what i want to do because we’re
think what i want to do because we’re
think what i want to do because we’re getting this you have to mute that i
getting this you have to mute that i
getting this you have to mute that i have to mute and all this crazy i think
have to mute and all this crazy i think
have to mute and all this crazy i think i’m gonna come over to your side unplug
i’m gonna come over to your side unplug
i’m gonna come over to your side unplug your boat and we’ll just work off of
your boat and we’ll just work off of
your boat and we’ll just work off of your computer i’ll just meet my stuff
your computer i’ll just meet my stuff
your computer i’ll just meet my stuff here let’s do it yeah the team full of
here let’s do it yeah the team full of
here let’s do it yeah the team full of cheer overly okay uh so why don’t we
cheer overly okay uh so why don’t we
cheer overly okay uh so why don’t we talk a little bit about who’s here so
talk a little bit about who’s here so
talk a little bit about who’s here so we’ve got a deal who’s doing a lot of
we’ve got a deal who’s doing a lot of
we’ve got a deal who’s doing a lot of our website design on my team we’ve got
our website design on my team we’ve got
our website design on my team we’ve got who says second oh the second picture is
who says second oh the second picture is
who says second oh the second picture is me which is an empty chair because I’m
me which is an empty chair because I’m
me which is an empty chair because I’m not on my computer we’ve got Janie who
not on my computer we’ve got Janie who
not on my computer we’ve got Janie who is our media coach and it’s going to
is our media coach and it’s going to
is our media coach and it’s going to help help you with your getting your
help help you with your getting your
help help you with your getting your presentation out talking on camera Jen
presentation out talking on camera Jen
presentation out talking on camera Jen who is our copy writer who’s going to be
who is our copy writer who’s going to be
who is our copy writer who’s going to be working on the copy for the landing page
working on the copy for the landing page
working on the copy for the landing page Christina who is going to be editing the
Christina who is going to be editing the
Christina who is going to be editing the video that we put together and working
video that we put together and working
video that we put together and working overnight to create something amazing
overnight to create something amazing
overnight to create something amazing manzoor who does a lot of the admin and
manzoor who does a lot of the admin and
manzoor who does a lot of the admin and marketing work on my team that we’re not
marketing work on my team that we’re not
marketing work on my team that we’re not sure what he’s going to do yet but we’ll
sure what he’s going to do yet but we’ll
sure what he’s going to do yet but we’ll figure it out as we go along we’ve got
figure it out as we go along we’ve got
figure it out as we go along we’ve got ray who does a lot of our Twitter work
ray who does a lot of our Twitter work
ray who does a lot of our Twitter work and marketing is that he’s going to be
and marketing is that he’s going to be
and marketing is that he’s going to be doing some work on this project too and
doing some work on this project too and
doing some work on this project too and then we’ve got your team so who’s there
then we’ve got your team so who’s there
then we’ve got your team so who’s there you guys would introduce yourselves yeah
you guys would introduce yourselves yeah
you guys would introduce yourselves yeah go for it yeah
there hi my name is Martha I’m the
there hi my name is Martha I’m the operation the team hi I’m Shannon my
operation the team hi I’m Shannon my
operation the team hi I’m Shannon my title changes weekly I’m Lorne on in
title changes weekly I’m Lorne on in
title changes weekly I’m Lorne on in sales I record book academic sales and
sales I record book academic sales and
sales I record book academic sales and that’s a team full so so wise um guys I
that’s a team full so so wise um guys I
that’s a team full so so wise um guys I might seem what kind of questions do we
might seem what kind of questions do we
might seem what kind of questions do we have for Louie and his team we’ve got
have for Louie and his team we’ve got
have for Louie and his team we’ve got them for a little bit to try to figure
them for a little bit to try to figure
them for a little bit to try to figure out how we’re going to help them in this
out how we’re going to help them in this
out how we’re going to help them in this next 24 hours of crazy what kind of
next 24 hours of crazy what kind of
next 24 hours of crazy what kind of questions you guys have for them to be
questions you guys have for them to be
questions you guys have for them to be able to figure out you know our
able to figure out you know our
able to figure out you know our deliverables within the other day it’s a
deliverables within the other day it’s a
deliverables within the other day it’s a pretty quiet group everybody’s Mike that
pretty quiet group everybody’s Mike that
pretty quiet group everybody’s Mike that actually why don’t we start with
actually why don’t we start with
actually why don’t we start with delighted because we haven’t touched on
delighted because we haven’t touched on
delighted because we haven’t touched on that yet so Louise one word is delighted
that yet so Louise one word is delighted
that yet so Louise one word is delighted and be delighted as a team of the
and be delighted as a team of the
and be delighted as a team of the campaign that we’re trying to do so you
campaign that we’re trying to do so you
campaign that we’re trying to do so you want to quickly talk about about that
want to quickly talk about about that
want to quickly talk about about that sure uh whenever I started his whole one
sure uh whenever I started his whole one
sure uh whenever I started his whole one word campaign we met were a follower of
word campaign we met were a follower of
word campaign we met were a follower of Evan Carmichael so try to understand
Evan Carmichael so try to understand
Evan Carmichael so try to understand what it is and it came clear through
what it is and it came clear through
what it is and it came clear through reading customer testimonials and
reading customer testimonials and
reading customer testimonials and through our own conversations that
through our own conversations that
through our own conversations that really what people care about is the
really what people care about is the
really what people care about is the service we bring them and what we care
service we bring them and what we care
service we bring them and what we care if it’s a service we bring and we want
if it’s a service we bring and we want
if it’s a service we bring and we want to stop at nothing short than delight
to stop at nothing short than delight
to stop at nothing short than delight and we won’t be delighted know when you
and we won’t be delighted know when you
and we won’t be delighted know when you talk about training it sounds a little
talk about training it sounds a little
talk about training it sounds a little bit silly too we’re delighted and but
bit silly too we’re delighted and but
bit silly too we’re delighted and but that’s what we’re looking for it and use
that’s what we’re looking for it and use
that’s what we’re looking for it and use a pick my son when he it was I’m bold
a pick my son when he it was I’m bold
a pick my son when he it was I’m bold the biggest honest face because that
the biggest honest face because that
the biggest honest face because that smile and adjoining that happiness that
smile and adjoining that happiness that
smile and adjoining that happiness that deal after they bought from us it’s not
deal after they bought from us it’s not
deal after they bought from us it’s not a marketing ploy it’s not a it’s not a
a marketing ploy it’s not a it’s not a
a marketing ploy it’s not a it’s not a tagline it’s really what we strive for
tagline it’s really what we strive for
tagline it’s really what we strive for in this really weddin you know makes us
in this really weddin you know makes us
in this really weddin you know makes us go look at how happy Shannon is just by
go look at how happy Shannon is just by
go look at how happy Shannon is just by having me talk about it she’s smiling so
having me talk about it she’s smiling so
having me talk about it she’s smiling so big
big
big so the problem is be delighted it is
so the problem is be delighted it is
so the problem is be delighted it is tough the 22 reasons it’s tough one is
tough the 22 reasons it’s tough one is
tough the 22 reasons it’s tough one is that it’s it if you’re talking to
that it’s it if you’re talking to
that it’s it if you’re talking to corporate recognize it’s a little bully
corporate recognize it’s a little bully
corporate recognize it’s a little bully sometimes talk about it so you really
sometimes talk about it so you really
sometimes talk about it so you really have to believe in it to sell it I and
have to believe in it to sell it I and
have to believe in it to sell it I and the second thing is the use of the word
the second thing is the use of the word
the second thing is the use of the word delighted we didn’t realize till after
delighted we didn’t realize till after
delighted we didn’t realize till after is a movement within the call center
is a movement within the call center
is a movement within the call center industry that where they try to delight
industry that where they try to delight
industry that where they try to delight their customers by doing some Sun a
their customers by doing some Sun a
their customers by doing some Sun a little bit of negative connotation to
little bit of negative connotation to
little bit of negative connotation to that right now but for us it’s really
that right now but for us it’s really
that right now but for us it’s really everything I don’t know what else you
everything I don’t know what else you
everything I don’t know what else you want me to mention that Evan I’m better
want me to mention that Evan I’m better
want me to mention that Evan I’m better at answering questions and making stuff
at answering questions and making stuff
at answering questions and making stuff up that’s good oh you guys hey hello can
up that’s good oh you guys hey hello can
up that’s good oh you guys hey hello can you hear me yeah okay would be one to a
you hear me yeah okay would be one to a
you hear me yeah okay would be one to a team by having a bad fit is kind of a
team by having a bad fit is kind of a
team by having a bad fit is kind of a website do you want to have for your
website do you want to have for your
website do you want to have for your business let me try it here la are you
business let me try it here la are you
business let me try it here la are you talking about the the page were time of
talking about the the page were time of
talking about the the page were time of creating who right now are west side is
creating who right now are west side is
creating who right now are west side is very much national research enrich the
very much national research enrich the
very much national research enrich the messaging on website has not doing be
messaging on website has not doing be
messaging on website has not doing be plotted an event design and we’ve
plotted an event design and we’ve
plotted an event design and we’ve already started by redesigning just
already started by redesigning just
already started by redesigning just changing a little bit our color scheme
changing a little bit our color scheme
changing a little bit our color scheme on our logo and and changing our fonts a
on our logo and and changing our fonts a
on our logo and and changing our fonts a little or defining it we haven’t gone so
little or defining it we haven’t gone so
little or defining it we haven’t gone so far as to change the entire website yet
far as to change the entire website yet
far as to change the entire website yet because it’s a big massive monster
because it’s a big massive monster
because it’s a big massive monster engine so what we’re trying to do is as
engine so what we’re trying to do is as
engine so what we’re trying to do is as we create new stuff new landing pages
we create new stuff new landing pages
we create new stuff new landing pages use the new branding and building this
use the new branding and building this
use the new branding and building this be delighted message so the page that we
be delighted message so the page that we
be delighted message so the page that we talked about you guys developing was
talked about you guys developing was
talked about you guys developing was really us answering that question of how
really us answering that question of how
really us answering that question of how do we express to our clients that for us
do we express to our clients that for us
do we express to our clients that for us what’s important for them to be
what’s important for them to be
what’s important for them to be delighted and that it’s not a tagline
delighted and that it’s not a tagline
delighted and that it’s not a tagline that it’s not a gimmick it’s really in
that it’s not a gimmick it’s really in
that it’s not a gimmick it’s really in our DNA and how do we how do we put that
our DNA and how do we how do we put that
our DNA and how do we how do we put that through on our website and so the page
through on our website and so the page
through on our website and so the page you guys are are creating for us is the
you guys are are creating for us is the
you guys are are creating for us is the starting point from there everything
starting point from there everything
starting point from there everything will build
will build
will build and this transcript question challenge
and this transcript question challenge
and this transcript question challenge is a good man he fought one google
is a good man he fought one google
is a good man he fought one google hangout okay uh Jason it’s not a
hangout okay uh Jason it’s not a
hangout okay uh Jason it’s not a question Jason over to you here Jason
question Jason over to you here Jason
question Jason over to you here Jason yeah Jason might you have an internet
yeah Jason might you have an internet
yeah Jason might you have an internet connection okay um Jen did you have
connection okay um Jen did you have
connection okay um Jen did you have anything that you wanted to ask when
anything that you wanted to ask when
anything that you wanted to ask when we’re here now yeah yeah definitely I’m
we’re here now yeah yeah definitely I’m
we’re here now yeah yeah definitely I’m curious about your business model seems
curious about your business model seems
curious about your business model seems kind of unique do you have any
kind of unique do you have any
kind of unique do you have any competitors that kind of do what you do
competitors that kind of do what you do
competitors that kind of do what you do and if not who you know who are your
and if not who you know who are your
and if not who you know who are your competitors are they you know just the
competitors are they you know just the
competitors are they you know just the school’s themselves or how does that
school’s themselves or how does that
school’s themselves or how does that work you know what you’re just based on
work you know what you’re just based on
work you know what you’re just based on that question you could come and work
that question you could come and work
that question you could come and work for me already the answer is there is no
for me already the answer is there is no
for me already the answer is there is no competitor to our business in canada in
competitor to our business in canada in
competitor to our business in canada in the united states are a number of other
the united states are a number of other
the united states are a number of other city in the u.s. in Canada’s pretty
city in the u.s. in Canada’s pretty
city in the u.s. in Canada’s pretty unique its can another chick people
unique its can another chick people
unique its can another chick people don’t quite understand what we do and at
don’t quite understand what we do and at
don’t quite understand what we do and at the end of the day we are competing
the end of the day we are competing
the end of the day we are competing directly our schools our vendors is we
directly our schools our vendors is we
directly our schools our vendors is we call them the airline industry where the
call them the airline industry where the
call them the airline industry where the culture is built around selling through
culture is built around selling through
culture is built around selling through agents the training world has always
agents the training world has always
agents the training world has always been about direct sales so you know we
been about direct sales so you know we
been about direct sales so you know we kind of stuck ourself in as this middle
kind of stuck ourself in as this middle
kind of stuck ourself in as this middle layer that is not quite understood okay
layer that is not quite understood okay
layer that is not quite understood okay great and I’m just curious to about your
great and I’m just curious to about your
great and I’m just curious to about your customers themselves and you said that
customers themselves and you said that
customers themselves and you said that you through your surveys they said that
you through your surveys they said that
you through your surveys they said that they were really delighted is that like
they were really delighted is that like
they were really delighted is that like they’re probably the biggest advantage
they’re probably the biggest advantage
they’re probably the biggest advantage you think you have besides the value I
you think you have besides the value I
you think you have besides the value I mean is that the thing that makes you
mean is that the thing that makes you
mean is that the thing that makes you stand out the most well I think the
stand out the most well I think the
stand out the most well I think the value problem is everything combined for
value problem is everything combined for
value problem is everything combined for corporations but the reason we say that
corporations but the reason we say that
corporations but the reason we say that is because when we reviewed the actual
is because when we reviewed the actual
is because when we reviewed the actual feedback so the actual comments left
feedback so the actual comments left
feedback so the actual comments left after every class we have students that
after every class we have students that
after every class we have students that we have a student and we give them a
we have a student and we give them a
we have a student and we give them a feedback form a fellow then we ask them
feedback form a fellow then we ask them
feedback form a fellow then we ask them about their experience with us and by
about their experience with us and by
about their experience with us and by and farley talk with the service you
and farley talk with the service you
and farley talk with the service you never hear you seldom do you hear oh I
never hear you seldom do you hear oh I
never hear you seldom do you hear oh I saved a little bit of money
saved a little bit of money
saved a little bit of money it’s always oh Shannon was amazing she
it’s always oh Shannon was amazing she
it’s always oh Shannon was amazing she helped me do this Oh Martha was amazing
helped me do this Oh Martha was amazing
helped me do this Oh Martha was amazing she helped me do this so it’s always
she helped me do this so it’s always
she helped me do this so it’s always about how we help them always with the
about how we help them always with the
about how we help them always with the service so that’s why we’ve latched on
service so that’s why we’ve latched on
service so that’s why we’ve latched on to that as our key value proposition
to that as our key value proposition
to that as our key value proposition because he even though a bunch of other
because he even though a bunch of other
because he even though a bunch of other stuff at the end of the day they talking
stuff at the end of the day they talking
stuff at the end of the day they talking about us are talking about that aspect
about us are talking about that aspect
about us are talking about that aspect okay cool and do you have like when
okay cool and do you have like when
okay cool and do you have like when people decide not to go with you I mean
people decide not to go with you I mean
people decide not to go with you I mean what are the biggest objections that you
what are the biggest objections that you
what are the biggest objections that you have what do you mean it’ll go with this
have what do you mean it’ll go with this
have what do you mean it’ll go with this are there any objections when you go
are there any objections when you go
are there any objections when you go talk to a business and they decide not
talk to a business and they decide not
talk to a business and they decide not to use you yeah there any you know what
to use you yeah there any you know what
to use you yeah there any you know what Martha Shannon my brother look better
Martha Shannon my brother look better
Martha Shannon my brother look better than I do because they talked to so many
than I do because they talked to so many
than I do because they talked to so many more of the clients typically and it’s
more of the clients typically and it’s
more of the clients typically and it’s when people don’t understand the pain
when people don’t understand the pain
when people don’t understand the pain that they’re facing that that we can’t
that they’re facing that that we can’t
that they’re facing that that we can’t get through them so if I don’t get a lot
get through them so if I don’t get a lot
get through them so if I don’t get a lot of objections I don’t get anyone saying
of objections I don’t get anyone saying
of objections I don’t get anyone saying well that sounds like a stupid service
well that sounds like a stupid service
well that sounds like a stupid service or there’s no way you’re gonna help me I
or there’s no way you’re gonna help me I
or there’s no way you’re gonna help me I get some people saying well you know we
get some people saying well you know we
get some people saying well you know we give all our we buy all our money we buy
give all our we buy all our money we buy
give all our we buy all our money we buy all our training at one time in one big
all our training at one time in one big
all our training at one time in one big pot at we give it to one vendor so we
pot at we give it to one vendor so we
pot at we give it to one vendor so we get this big discount and it’s a bigger
get this big discount and it’s a bigger
get this big discount and it’s a bigger discount that we and there’s a lot of
discount that we and there’s a lot of
discount that we and there’s a lot of negatives unfortunately for them to go
negatives unfortunately for them to go
negatives unfortunately for them to go along with that and unless they
along with that and unless they
along with that and unless they understand those payments um it’s really
understand those payments um it’s really
understand those payments um it’s really hard to get past that but other than
hard to get past that but other than
hard to get past that but other than that objection um we’ve learned can face
that objection um we’ve learned can face
that objection um we’ve learned can face every any other objection we’ve had like
every any other objection we’ve had like
every any other objection we’ve had like some people want to know are they gonna
some people want to know are they gonna
some people want to know are they gonna be treated anything or are they going to
be treated anything or are they going to
be treated anything or are they going to lose anything by booking through ass
lose anything by booking through ass
lose anything by booking through ass it’s usually not about objectives
it’s usually not about objectives
it’s usually not about objectives ejections more about explaining why it’s
ejections more about explaining why it’s
ejections more about explaining why it’s to this hear me Oh whoever you are
to this hear me Oh whoever you are
to this hear me Oh whoever you are that’s Jason awesome music fantastic um
that’s Jason awesome music fantastic um
that’s Jason awesome music fantastic um oh my god it’s so great to be here I
oh my god it’s so great to be here I
oh my god it’s so great to be here I love you all know me and I asked
love you all know me and I asked
love you all know me and I asked questions
yeah but it’s a quick follow-up I’m just
yeah but it’s a quick follow-up I’m just curious you said there are negatives to
curious you said there are negatives to
curious you said there are negatives to doing what they do sometimes which is
doing what they do sometimes which is
doing what they do sometimes which is buying buying you know service all at
buying buying you know service all at
buying buying you know service all at once at one school what are those
once at one school what are those
once at one school what are those negatives if you think about it if
negatives if you think about it if
negatives if you think about it if you’ve given all your money to school
you’ve given all your money to school
you’ve given all your money to school one of the biggest problems in the
one of the biggest problems in the
one of the biggest problems in the training industry is that classes get
training industry is that classes get
training industry is that classes get cancelled more than eighty percent of
cancelled more than eighty percent of
cancelled more than eighty percent of the IT classes that are scheduled on
the IT classes that are scheduled on
the IT classes that are scheduled on anyone’s website get cancelled so if you
anyone’s website get cancelled so if you
anyone’s website get cancelled so if you have given all your all your budget to
have given all your all your budget to
have given all your all your budget to one vendor and and you need it let’s say
one vendor and and you need it let’s say
one vendor and and you need it let’s say you needed a VMware class and they
you needed a VMware class and they
you needed a VMware class and they canceled you’re kind of stuck until the
canceled you’re kind of stuck until the
canceled you’re kind of stuck until the next one that they run and you know
next one that they run and you know
next one that they run and you know they’re not going to run one till they
they’re not going to run one till they
they’re not going to run one till they have enough students or as if they had
have enough students or as if they had
have enough students or as if they had purchased through us and we have eight
purchased through us and we have eight
purchased through us and we have eight different training vendors who offer
different training vendors who offer
different training vendors who offer that same course so we would just move
that same course so we would just move
that same course so we would just move their student over the other thing is
their student over the other thing is
their student over the other thing is once you’ve piled all your money into
once you’ve piled all your money into
once you’ve piled all your money into one one vendor I mean you have to spend
one one vendor I mean you have to spend
one one vendor I mean you have to spend it what if you didn’t need to spend it
it what if you didn’t need to spend it
it what if you didn’t need to spend it and we had a big client approached us
and we had a big client approached us
and we had a big client approached us once to do business with us because they
once to do business with us because they
once to do business with us because they had bought three hundred thousand of
had bought three hundred thousand of
had bought three hundred thousand of training from one particular vendor and
training from one particular vendor and
training from one particular vendor and then they needed to spend another budget
then they needed to spend another budget
then they needed to spend another budget money about 50,000 for another project
money about 50,000 for another project
money about 50,000 for another project and they went to that same vendor and
and they went to that same vendor and
and they went to that same vendor and they asked if for that separate project
they asked if for that separate project
they asked if for that separate project they could have the same discounts and
they could have the same discounts and
they could have the same discounts and for some God knows reason a vendor said
for some God knows reason a vendor said
for some God knows reason a vendor said no that because they weren’t buying it
no that because they weren’t buying it
no that because they weren’t buying it all at once they couldn’t get the
all at once they couldn’t get the
all at once they couldn’t get the discount was very frustrating for them
discount was very frustrating for them
discount was very frustrating for them so tied into a single vendor you’re kind
so tied into a single vendor you’re kind
so tied into a single vendor you’re kind of on the hook for doing business the
of on the hook for doing business the
of on the hook for doing business the way they want to do business whether
way they want to do business whether
way they want to do business whether it’s good for you or not if you think
it’s good for you or not if you think
it’s good for you or not if you think about training look at the weight loss
about training look at the weight loss
about training look at the weight loss industry huh not training but you were
industry huh not training but you were
industry huh not training but you were to call the Running Room here in Canada
to call the Running Room here in Canada
to call the Running Room here in Canada and Assam but the best way to lose
and Assam but the best way to lose
and Assam but the best way to lose weight is they’ll tell you it’s to run
weight is they’ll tell you it’s to run
weight is they’ll tell you it’s to run we’re call a legacy cycle it’s a takes
we’re call a legacy cycle it’s a takes
we’re call a legacy cycle it’s a takes in classes the end of the day the render
in classes the end of the day the render
in classes the end of the day the render is going to sell you what’s good for
is going to sell you what’s good for
is going to sell you what’s good for them or they are the best solution they
them or they are the best solution they
them or they are the best solution they have for you as opposed to you know
have for you as opposed to you know
have for you as opposed to you know selling you the best solution for you
selling you the best solution for you
selling you the best solution for you and so when you go through me like us
and so when you go through me like us
and so when you go through me like us we’re always looking for the best
we’re always looking for the best
we’re always looking for the best solution for them not the only solution
solution for them not the only solution
solution for them not the only solution we have and hope it works for you
thank you so much hi Louie uh I’m how
thank you so much hi Louie uh I’m how long have you been in business ten years
long have you been in business ten years
long have you been in business ten years ten years and what are your most popular
ten years and what are your most popular
ten years and what are your most popular classes all I don’t know if ladies and
classes all I don’t know if ladies and
classes all I don’t know if ladies and Rick what are the most popular classes
Rick what are the most popular classes
Rick what are the most popular classes I’m you are you guys needed any on me
Phil mute it I need ya ya know there’s
Phil mute it I need ya ya know there’s still muted you know we go to the office
still muted you know we go to the office
still muted you know we go to the office tops classes plus t know from the higher
tops classes plus t know from the higher
tops classes plus t know from the higher and stuff the project management class
and stuff the project management class
and stuff the project management class was the idea I’m sorry I couldn’t have
was the idea I’m sorry I couldn’t have
was the idea I’m sorry I couldn’t have one would you say that again well hey
one would you say that again well hey
one would you say that again well hey look look kind of the pottery classes
look look kind of the pottery classes
look look kind of the pottery classes I’ll rephrase what Rick said since we
I’ll rephrase what Rick said since we
I’ll rephrase what Rick said since we didn’t quite hear it I think he said you
didn’t quite hear it I think he said you
didn’t quite hear it I think he said you know Microsoft Office classes technology
know Microsoft Office classes technology
know Microsoft Office classes technology classes project management classes if
classes project management classes if
classes project management classes if you think from a delivery of training
you think from a delivery of training
you think from a delivery of training standpoint it’s a lot harder to run a
standpoint it’s a lot harder to run a
standpoint it’s a lot harder to run a computerized trading session in your
computerized trading session in your
computerized trading session in your office so clients tend to send employees
office so clients tend to send employees
office so clients tend to send employees out to those types of training classes
out to those types of training classes
out to those types of training classes and they bring in training for
and they bring in training for
and they bring in training for management skills or soft skills and
management skills or soft skills and
management skills or soft skills and more often than not so MS office all the
more often than not so MS office all the
more often than not so MS office all the IT training and in project management
IT training and in project management
IT training and in project management those types of training courses we have
those types of training courses we have
those types of training courses we have such a breadth that the only way we can
such a breadth that the only way we can
such a breadth that the only way we can tell you who the best ones are to say
tell you who the best ones are to say
tell you who the best ones are to say the best our best sellers are the one
the best our best sellers are the one
the best our best sellers are the one that’s not report so it’s really hard
that’s not report so it’s really hard
that’s not report so it’s really hard for us an answer that question indeed
it’s mostly technology though right yeah
it’s mostly technology though right yeah we’ll see tech knowledge i do if you
we’ll see tech knowledge i do if you
we’ll see tech knowledge i do if you want to increase your technology skills
want to increase your technology skills
want to increase your technology skills yeah the computer courses right yeah are
yeah the computer courses right yeah are
yeah the computer courses right yeah are our focuses on our outbound focus is on
our focuses on our outbound focus is on
our focuses on our outbound focus is on I like Katrina so that’s what’s
I like Katrina so that’s what’s
I like Katrina so that’s what’s important verticals IT trainers are our
important verticals IT trainers are our
important verticals IT trainers are our IT people all day and we don’t really
IT people all day and we don’t really
IT people all day and we don’t really call a book alright can I go next your
call a book alright can I go next your
call a book alright can I go next your grout awesome can you hear me hear you
grout awesome can you hear me hear you
grout awesome can you hear me hear you excellent all right um can you see my
excellent all right um can you see my
excellent all right um can you see my screen share you cannot see your screen
screen share you cannot see your screen
screen share you cannot see your screen chair but we can hear you oh okay are
chair but we can hear you oh okay are
chair but we can hear you oh okay are you sure yeah yeah there you go okay uh
you sure yeah yeah there you go okay uh
you sure yeah yeah there you go okay uh well I don’t know if the audience can
well I don’t know if the audience can
well I don’t know if the audience can see it and I’m not sure if you guys can
see it and I’m not sure if you guys can
see it and I’m not sure if you guys can see it but I’ll just ask my questions so
see it but I’ll just ask my questions so
see it but I’ll just ask my questions so uh sorry Jade if you guys want to see it
uh sorry Jade if you guys want to see it
uh sorry Jade if you guys want to see it just click basins major bone into your
just click basins major bone into your
just click basins major bone into your mainframe four teams gonna see that oh
mainframe four teams gonna see that oh
mainframe four teams gonna see that oh yeah click my picture click my handsome
yeah click my picture click my handsome
yeah click my picture click my handsome face exactly alright so okay so most of
face exactly alright so okay so most of
face exactly alright so okay so most of my questions relate to this stuff in
my questions relate to this stuff in
my questions relate to this stuff in orange can you see that I can see a lot
orange can you see that I can see a lot
orange can you see that I can see a lot of questions okay so starting on the
of questions okay so starting on the
of questions okay so starting on the right can you provide us with like
right can you provide us with like
right can you provide us with like testimonials and logos of clients and
testimonials and logos of clients and
testimonials and logos of clients and press coverage and stuff like that that
press coverage and stuff like that that
press coverage and stuff like that that will need to create magic for you uh
logos yes taking metrics in this we
logos yes taking metrics in this we don’t have a ton of social right now so
don’t have a ton of social right now so
don’t have a ton of social right now so be tough and testimonials yes press
be tough and testimonials yes press
be tough and testimonials yes press coverage when we launched we had a lot
coverage when we launched we had a lot
coverage when we launched we had a lot we had an entrepreneur magazine we’ve
we had an entrepreneur magazine we’ve
we had an entrepreneur magazine we’ve had a bit not all it’s uh some of the
had a bit not all it’s uh some of the
had a bit not all it’s uh some of the press coverages is not happy press
press coverages is not happy press
press coverages is not happy press coverage it was how do i get write a
coverage it was how do i get write a
coverage it was how do i get write a story that that they’ll publish so
story that that they’ll publish so
story that that they’ll publish so sometimes you had to pretend we had
sometimes you had to pretend we had
sometimes you had to pretend we had problems haha so stories bullets
problems haha so stories bullets
problems haha so stories bullets I guess we can pull a lot of there’s a
I guess we can pull a lot of there’s a
I guess we can pull a lot of there’s a lot of good examples we can you video we
lot of good examples we can you video we
lot of good examples we can you video we have nothing happy photos we see the
have nothing happy photos we see the
have nothing happy photos we see the photos on our landing pages so we have
photos on our landing pages so we have
photos on our landing pages so we have photos like that but we don’t have a
photos like that but we don’t have a
photos like that but we don’t have a whole lot of photos branding I gave Evan
whole lot of photos branding I gave Evan
whole lot of photos branding I gave Evan we do have a specific font set and we do
we do have a specific font set and we do
we do have a specific font set and we do have so absolutely and so that’s those
have so absolutely and so that’s those
have so absolutely and so that’s those on the right okay cool um the only thing
on the right okay cool um the only thing
on the right okay cool um the only thing to keep in mind i think for for us is
to keep in mind i think for for us is
to keep in mind i think for for us is our team super creative so just the more
our team super creative so just the more
our team super creative so just the more ammo the better like we’re never gonna
ammo the better like we’re never gonna
ammo the better like we’re never gonna make you look bad unlike the press so so
make you look bad unlike the press so so
make you look bad unlike the press so so just as much as you can provide we never
just as much as you can provide we never
just as much as you can provide we never look bad if you can happen all right
look bad if you can happen all right
look bad if you can happen all right well uh i’m most of the right hands by
well uh i’m most of the right hands by
well uh i’m most of the right hands by jason we can we can pull out I got you
jason we can we can pull out I got you
jason we can we can pull out I got you know maybe if you need questions of the
know maybe if you need questions of the
know maybe if you need questions of the team you can you can probably get some
team you can you can probably get some
team you can you can probably get some questions a good answers to all of those
questions a good answers to all of those
questions a good answers to all of those all right ah so we’re going to skip the
all right ah so we’re going to skip the
all right ah so we’re going to skip the one in the middle and go over to the
one in the middle and go over to the
one in the middle and go over to the left uh so is membership important on
left uh so is membership important on
left uh so is membership important on your site like can people interact with
your site like can people interact with
your site like can people interact with your site as a as a guest like I know a
your site as a as a guest like I know a
your site as a as a guest like I know a membership is something we use to make
membership is something we use to make
membership is something we use to make you feel welcome and there’s no fee for
you feel welcome and there’s no fee for
you feel welcome and there’s no fee for membership everyone who buys office is a
membership everyone who buys office is a
membership everyone who buys office is a member right but I’m not a lizard
member right but I’m not a lizard
member right but I’m not a lizard important you’re not a member well as
important you’re not a member well as
important you’re not a member well as soon as you visit our sighting but
soon as you visit our sighting but
soon as you visit our sighting but that’s something your moon so the only
that’s something your moon so the only
that’s something your moon so the only be you know it was just a set of sake
be you know it was just a set of sake
be you know it was just a set of sake profile or whatever we use membership
profile or whatever we use membership
profile or whatever we use membership it’s also important from a way for
it’s also important from a way for
it’s also important from a way for vendors it makes them feel a little more
vendors it makes them feel a little more
vendors it makes them feel a little more comfortable the fact that we’re
comfortable the fact that we’re
comfortable the fact that we’re discounting because they feel also for
discounting because they feel also for
discounting because they feel also for it last in the training member as
it last in the training member as
it last in the training member as opposed just all anybody can really
opposed just all anybody can really
opposed just all anybody can really merely get cheap prices and our sales
merely get cheap prices and our sales
merely get cheap prices and our sales people are going to hate us but that’s a
people are going to hate us but that’s a
people are going to hate us but that’s a very mild
I’ll but so I would stay Rick could
I’ll but so I would stay Rick could probably agree with me that membership
probably agree with me that membership
probably agree with me that membership aspect may not be so important um I
aspect may not be so important um I
aspect may not be so important um I don’t know teeth what do you feel are
don’t know teeth what do you feel are
don’t know teeth what do you feel are you guys back online you sir we are but
you guys back online you sir we are but
you guys back online you sir we are but big enough for us hi yes oh yeah here
big enough for us hi yes oh yeah here
big enough for us hi yes oh yeah here you can hear hey is never alone we can
you can hear hey is never alone we can
you can hear hey is never alone we can hear you we can hear you is that ok so
hear you we can hear you is that ok so
hear you we can hear you is that ok so what you say breaks off so we’re getting
what you say breaks off so we’re getting
what you say breaks off so we’re getting a third what you’re saying ok hey is
a third what you’re saying ok hey is
a third what you’re saying ok hey is membership that’s just a question not
membership that’s just a question not
membership that’s just a question not really some people actually might be off
really some people actually might be off
really some people actually might be off by it and say well maybe it’s not the
by it and say well maybe it’s not the
by it and say well maybe it’s not the costs associated with the membership so
costs associated with the membership so
costs associated with the membership so there might be too much at an early
there might be too much at an early
there might be too much at an early stage of I across the membership though
stage of I across the membership though
stage of I across the membership though as can be by offering because it not
as can be by offering because it not
as can be by offering because it not kaka dates a lot of fields I mean sign
kaka dates a lot of fields I mean sign
kaka dates a lot of fields I mean sign in and water mix uh sort of the
in and water mix uh sort of the
in and water mix uh sort of the perceptions are all right Jason got that
perceptions are all right Jason got that
perceptions are all right Jason got that one Jason let me just not even through
one Jason let me just not even through
one Jason let me just not even through what’s on ya so how fast and easy is it
what’s on ya so how fast and easy is it
what’s on ya so how fast and easy is it it really depends if you if you call us
it really depends if you if you call us
it really depends if you if you call us for if you’re looking for sale training
for if you’re looking for sale training
for if you’re looking for sale training in Toronto between january first and
in Toronto between january first and
in Toronto between january first and january fifteenth and you know what
january fifteenth and you know what
january fifteenth and you know what version you want we could get you result
version you want we could get you result
version you want we could get you result within five minutes if you search
within five minutes if you search
within five minutes if you search yourself a good result is yeah it’s very
yourself a good result is yeah it’s very
yourself a good result is yeah it’s very fast now if you’re calling and we need
fast now if you’re calling and we need
fast now if you’re calling and we need to go get you quotes on private training
to go get you quotes on private training
to go get you quotes on private training it could take your three days but the
it could take your three days but the
it could take your three days but the difference for the client is they’re
difference for the client is they’re
difference for the client is they’re gonna have one phone call we’re going to
gonna have one phone call we’re going to
gonna have one phone call we’re going to talk to us 10-15 minutes and we go out
talk to us 10-15 minutes and we go out
talk to us 10-15 minutes and we go out and do all the work so for them it’s
and do all the work so for them it’s
and do all the work so for them it’s still fast Brust not as fast I’m on it
still fast Brust not as fast I’m on it
still fast Brust not as fast I’m on it typically to research a new training
typically to research a new training
typically to research a new training company and find a
company and find a
company and find a when I talked to him to the clients when
when I talked to him to the clients when
when I talked to him to the clients when we started it would take them between
we started it would take them between
we started it would take them between four and six hours so to be able to have
four and six hours so to be able to have
four and six hours so to be able to have a 5 or 10-minute conversation with us
a 5 or 10-minute conversation with us
a 5 or 10-minute conversation with us and then get what they need a huge huge
and then get what they need a huge huge
and then get what they need a huge huge benefit am ironic team they probably
benefit am ironic team they probably
benefit am ironic team they probably only heard a third of what you said yeah
only heard a third of what you said yeah
only heard a third of what you said yeah I maybe I’m too loud just go through the
I maybe I’m too loud just go through the
I maybe I’m too loud just go through the black Jesus I mean the light um after
black Jesus I mean the light um after
black Jesus I mean the light um after you sing na boo boo there’s a pic of a
you sing na boo boo there’s a pic of a
you sing na boo boo there’s a pic of a woman with that 10,000 number this is a
woman with that 10,000 number this is a
woman with that 10,000 number this is a woman who had been cast so we went above
woman who had been cast so we went above
woman who had been cast so we went above and beyond we went and hired a trainer
and beyond we went and hired a trainer
and beyond we went and hired a trainer so that we don’t do you we brought her
so that we don’t do you we brought her
so that we don’t do you we brought her in to do private training so she’d get
in to do private training so she’d get
in to do private training so she’d get the learning that she needed it turns
the learning that she needed it turns
the learning that she needed it turns out that she was our 10,000th customer
out that she was our 10,000th customer
out that she was our 10,000th customer so Shannon you know what got some
so Shannon you know what got some
so Shannon you know what got some balloons and a little sign and then what
balloons and a little sign and then what
balloons and a little sign and then what was in we gave her we gave her I wasn’t
was in we gave her we gave her I wasn’t
was in we gave her we gave her I wasn’t here I was on vacation Shannon you know
here I was on vacation Shannon you know
here I was on vacation Shannon you know took picture isn’t it they think they
took picture isn’t it they think they
took picture isn’t it they think they gave her a big welcome and then we
gave her a big welcome and then we
gave her a big welcome and then we invited her to sit in on a staff lunch
invited her to sit in on a staff lunch
invited her to sit in on a staff lunch and learn that happen to be having and
and learn that happen to be having and
and learn that happen to be having and she was so moved by this that she was
she was so moved by this that she was
she was so moved by this that she was brought to tears during the day so I
brought to tears during the day so I
brought to tears during the day so I think that’s delightful and we had
think that’s delightful and we had
think that’s delightful and we had another string speaking press Jason I
another string speaking press Jason I
another string speaking press Jason I can give you ten each one of us on our
can give you ten each one of us on our
can give you ten each one of us on our team alarm is pretty new bedford then
team alarm is pretty new bedford then
team alarm is pretty new bedford then mark and i can probably give you at
mark and i can probably give you at
mark and i can probably give you at least if the light where we just made
least if the light where we just made
least if the light where we just made people very happy i got like you know
people very happy i got like you know
people very happy i got like you know you’re going to be my go-to source you
you’re going to be my go-to source you
you’re going to be my go-to source you know on so we have lots of them all in
know on so we have lots of them all in
know on so we have lots of them all in perfect perfect
storyville for service from our husky
storyville for service from our husky that does not happen and what do I seem
that does not happen and what do I seem
that does not happen and what do I seem like worser much I thought you would be
like worser much I thought you would be
like worser much I thought you would be passionate about other companies lack of
passionate about other companies lack of
passionate about other companies lack of service oh I am very cool yeah such
service oh I am very cool yeah such
service oh I am very cool yeah such animal yeah I had a friend who we’re big
animal yeah I had a friend who we’re big
animal yeah I had a friend who we’re big fan of a company called grocery gateway
fan of a company called grocery gateway
fan of a company called grocery gateway here in Toronto and so I’m a bit of a
here in Toronto and so I’m a bit of a
here in Toronto and so I’m a bit of a promoter when I like somebody service I
promoter when I like somebody service I
promoter when I like somebody service I I promote the hell out of them so I
I promote the hell out of them so I
I promote the hell out of them so I finally persuaded someone to go out and
finally persuaded someone to go out and
finally persuaded someone to go out and truck by grocery he’s talking about me
truck by grocery he’s talking about me
truck by grocery he’s talking about me but this is an Evan story here I’m the
but this is an Evan story here I’m the
but this is an Evan story here I’m the friend and because I mean make
friend and because I mean make
friend and because I mean make recommendation like to follow up see how
recommendation like to follow up see how
recommendation like to follow up see how it went so I actually called Nina and
it went so I actually called Nina and
it went so I actually called Nina and after hell went and she was furious with
after hell went and she was furious with
after hell went and she was furious with them because she had got some poor
them because she had got some poor
them because she had got some poor produce and hadn’t got a response I take
produce and hadn’t got a response I take
produce and hadn’t got a response I take this stuff so seriously that I got on
this stuff so seriously that I got on
this stuff so seriously that I got on the phone with grocery gateway I was in
the phone with grocery gateway I was in
the phone with grocery gateway I was in a lot of trouble with Nina for making
a lot of trouble with Nina for making
a lot of trouble with Nina for making this voucher that that came from Louie
this voucher that that came from Louie
this voucher that that came from Louie anyway I got us awesome and I explained
anyway I got us awesome and I explained
anyway I got us awesome and I explained to them that I recommend them and
to them that I recommend them and
to them that I recommend them and because i recommend them i’m putting my
because i recommend them i’m putting my
because i recommend them i’m putting my word on the line and that they’re making
word on the line and that they’re making
word on the line and that they’re making me look like idiots and that they need
me look like idiots and that they need
me look like idiots and that they need to step up and fix the problem now to be
to step up and fix the problem now to be
to step up and fix the problem now to be fair we had it just had a big ice storm
fair we had it just had a big ice storm
fair we had it just had a big ice storm and they had like a three-week backlog
and they had like a three-week backlog
and they had like a three-week backlog of email problems to deal with and they
of email problems to deal with and they
of email problems to deal with and they were trying to work them through but I
were trying to work them through but I
were trying to work them through but I didn’t that was a reasonable excuse and
didn’t that was a reasonable excuse and
didn’t that was a reasonable excuse and and I and I said that I said you know
and I and I said that I said you know
and I and I said that I said you know what you need to do is you need to be I
what you need to do is you need to be I
what you need to do is you need to be I know you samples they say need to be the
know you samples they say need to be the
know you samples they say need to be the Zappos of the grocery world and you need
Zappos of the grocery world and you need
Zappos of the grocery world and you need to pick up the phone even to call that
to pick up the phone even to call that
to pick up the phone even to call that person and you need to take care of them
person and you need to take care of them
person and you need to take care of them because I’m the one who referred them
because I’m the one who referred them
because I’m the one who referred them and they called within an hour and took
and they called within an hour and took
and they called within an hour and took care of the problem awesome your story
care of the problem awesome your story
care of the problem awesome your story yeah amazing story I love you probably
yeah amazing story I love you probably
yeah amazing story I love you probably have a Mormon no no that’s fine what
have a Mormon no no that’s fine what
have a Mormon no no that’s fine what one’s good to start guess again maybe
one’s good to start guess again maybe
one’s good to start guess again maybe Shannon loves a customer service about
Shannon loves a customer service about
Shannon loves a customer service about as much as I and she probably has a ton
as much as I and she probably has a ton
as much as I and she probably has a ton or service stories do you have anything
or service stories do you have anything
or service stories do you have anything you want to share Shannon did you hear
you want to share Shannon did you hear
you want to share Shannon did you hear me
she probably heard a third official said
she probably heard a third official said I have examples of bad customer service
I have examples of bad customer service
I have examples of bad customer service that relates to Outlook email okay what
that relates to Outlook email okay what
that relates to Outlook email okay what do we you can move it on what does move
do we you can move it on what does move
do we you can move it on what does move on chatham you know what Jason you
on chatham you know what Jason you
on chatham you know what Jason you should connect with Shannon maybe after
should connect with Shannon maybe after
should connect with Shannon maybe after I i well just the bandwidth it might be
I i well just the bandwidth it might be
I i well just the bandwidth it might be a strange so I feel the issue we’re
a strange so I feel the issue we’re
a strange so I feel the issue we’re having hey do we engage people yes the
having hey do we engage people yes the
having hey do we engage people yes the same story about giving that woman and
same story about giving that woman and
same story about giving that woman and out like the balloons everything I think
out like the balloons everything I think
out like the balloons everything I think that talks about it so we do engage how
that talks about it so we do engage how
that talks about it so we do engage how important is social mia i we we think is
important is social mia i we we think is
important is social mia i we we think is very important we we’ve engaged social
very important we we’ve engaged social
very important we we’ve engaged social media sold solely to have a social
media sold solely to have a social
media sold solely to have a social footprint for organic search results and
footprint for organic search results and
footprint for organic search results and in the past where we want to change that
in the past where we want to change that
in the past where we want to change that now we’ve always outsource that we’ve
now we’ve always outsource that we’ve
now we’ve always outsource that we’ve brought it in post Anna’s gonna be
brought it in post Anna’s gonna be
brought it in post Anna’s gonna be heading that up we want to start having
heading that up we want to start having
heading that up we want to start having conversation and the challenge we find
conversation and the challenge we find
conversation and the challenge we find social media is we’re not so it’s better
social media is we’re not so it’s better
social media is we’re not so it’s better than anything that we sell our own logic
than anything that we sell our own logic
than anything that we sell our own logic matters in idea buying training and
matters in idea buying training and
matters in idea buying training and generic generic information around that
generic generic information around that
generic generic information around that so that’s been a challenge for us and do
so that’s been a challenge for us and do
so that’s been a challenge for us and do we have a sales funnel absolutely we
we have a sales funnel absolutely we
we have a sales funnel absolutely we have a full-blown CRM system Rick who
have a full-blown CRM system Rick who
have a full-blown CRM system Rick who you met earlier is is in charge of are
you met earlier is is in charge of are
you met earlier is is in charge of are responsible for making us bringing that
responsible for making us bringing that
responsible for making us bringing that to us and making us more aware I’m
to us and making us more aware I’m
to us and making us more aware I’m George traffic flow and I can give you
George traffic flow and I can give you
George traffic flow and I can give you the exact numbers and I don’t have
the exact numbers and I don’t have
the exact numbers and I don’t have thousand eight thousand six thousand
thousand eight thousand six thousand
thousand eight thousand six thousand eight thousand visits or session per per
eight thousand visits or session per per
eight thousand visits or session per per month why would people brag the last
month why would people brag the last
month why would people brag the last minute why would they bring depends on
minute why would they bring depends on
minute why would they bring depends on the person guys I could use some help on
the person guys I could use some help on
the person guys I could use some help on this question I wouldn’t say some people
this question I wouldn’t say some people
this question I wouldn’t say some people are really just you know really done
are really just you know really done
are really just you know really done they really enjoy eels so some people
they really enjoy eels so some people
they really enjoy eels so some people might brag about the fact that they got
might brag about the fact that they got
might brag about the fact that they got a great deal other people like brag some
a great deal other people like brag some
a great deal other people like brag some company
company
company a sign up for a different vendor than
a sign up for a different vendor than
a sign up for a different vendor than they were and they got cancelled and
they were and they got cancelled and
they were and they got cancelled and because that other tree other the other
because that other tree other the other
because that other tree other the other co-worker didn’t go through last minute
co-worker didn’t go through last minute
co-worker didn’t go through last minute training so they might they might brag
training so they might they might brag
training so they might they might brag if they save their company a ton of
if they save their company a ton of
if they save their company a ton of money or time if their training
money or time if their training
money or time if their training coordinator so it really depends on
coordinator so it really depends on
coordinator so it really depends on who’s was talking about us um yeah Jason
who’s was talking about us um yeah Jason
who’s was talking about us um yeah Jason they might brag but reality is we don’t
they might brag but reality is we don’t
they might brag but reality is we don’t have better trainers or better manners
have better trainers or better manners
have better trainers or better manners because we’re actually selling for the
because we’re actually selling for the
because we’re actually selling for the ones that exist out there so I don’t
ones that exist out there so I don’t
ones that exist out there so I don’t think okay that’s cool so what public
think okay that’s cool so what public
think okay that’s cool so what public spectacle is last minute training done
spectacle is last minute training done
spectacle is last minute training done we haven’t ya know I spectacle I’ll get
we haven’t ya know I spectacle I’ll get
we haven’t ya know I spectacle I’ll get one right here yeah this is it this is
one right here yeah this is it this is
one right here yeah this is it this is it I missed this a question ideal
it I missed this a question ideal
it I missed this a question ideal traffic flow ideal traffic flow would be
traffic flow ideal traffic flow would be
traffic flow ideal traffic flow would be a hundred thousand or more qualified
a hundred thousand or more qualified
a hundred thousand or more qualified people visiting our site we would be
people visiting our site we would be
people visiting our site we would be pretty happy with that and what word
pretty happy with that and what word
pretty happy with that and what word immediately triggers last minute I’m not
immediately triggers last minute I’m not
immediately triggers last minute I’m not quite sure the question leaving triggers
quite sure the question leaving triggers
quite sure the question leaving triggers well like I mean delighted ideally right
well like I mean delighted ideally right
well like I mean delighted ideally right like if I hear the word delighted i
like if I hear the word delighted i
like if I hear the word delighted i should think last minute but I mean
should think last minute but I mean
should think last minute but I mean currently sort of like I I’m under the
currently sort of like I I’m under the
currently sort of like I I’m under the impression that’s not currently the case
impression that’s not currently the case
impression that’s not currently the case like so like would it be deal or
like so like would it be deal or
like so like would it be deal or training like what comes to mind for me
training like what comes to mind for me
training like what comes to mind for me too easy Easy’s of you sec hold if
too easy Easy’s of you sec hold if
too easy Easy’s of you sec hold if you’re an end user right but any Shannon
you’re an end user right but any Shannon
you’re an end user right but any Shannon are you guys there like any feedback on
are you guys there like any feedback on
are you guys there like any feedback on this I don’t know if they’re there is
this I don’t know if they’re there is
this I don’t know if they’re there is something we’re going on with their
something we’re going on with their
something we’re going on with their computer yeah it’s cool this is good
computer yeah it’s cool this is good
computer yeah it’s cool this is good answer good stuff um you know Evan one
answer good stuff um you know Evan one
answer good stuff um you know Evan one thing is or shannon the team if they
thing is or shannon the team if they
thing is or shannon the team if they actually plug in the laptop and mike
actually plug in the laptop and mike
actually plug in the laptop and mike well better but i can’t really leave
well better but i can’t really leave
well better but i can’t really leave here to tell them that haha your mind is
here to tell them that haha your mind is
here to tell them that haha your mind is down to its like it’s okay personality
down to its like it’s okay personality
down to its like it’s okay personality injection social media I wish Shannon
injection social media I wish Shannon
injection social media I wish Shannon still on okay I’ll talk to her
still on okay I’ll talk to her
still on okay I’ll talk to her individually pretty much about that
individually pretty much about that
individually pretty much about that sheet for for Halloween
sheet for for Halloween
sheet for for Halloween we don come she showed up in the morning
we don come she showed up in the morning
we don come she showed up in the morning with a bag full of costumes awesome
with a bag full of costumes awesome
with a bag full of costumes awesome awesome and we and she took pictures and
awesome and we and she took pictures and
awesome and we and she took pictures and stuck it all over soon yeah I know what
stuck it all over soon yeah I know what
stuck it all over soon yeah I know what she mentioned yeah yeah absolutely
she mentioned yeah yeah absolutely
she mentioned yeah yeah absolutely mentioned the her title changes and we
mentioned the her title changes and we
mentioned the her title changes and we don’t use titles of last minute training
don’t use titles of last minute training
don’t use titles of last minute training you won’t see titles on her you’ll see
you won’t see titles on her you’ll see
you won’t see titles on her you’ll see her title is never anything to do with
her title is never anything to do with
her title is never anything to do with anything so her title is right now
anything so her title is right now
anything so her title is right now probably the chief purveyor of sweet
probably the chief purveyor of sweet
probably the chief purveyor of sweet potatoes or something like that so she
potatoes or something like that so she
potatoes or something like that so she just makes up whatever she wants and
just makes up whatever she wants and
just makes up whatever she wants and it’s fun because people who engage her
it’s fun because people who engage her
it’s fun because people who engage her on it sales are like what what’s that
on it sales are like what what’s that
on it sales are like what what’s that title what the hell is that makes those
title what the hell is that makes those
title what the hell is that makes those and Sandman she loved lame just say I
and Sandman she loved lame just say I
and Sandman she loved lame just say I had internal changed it I bring in
had internal changed it I bring in
had internal changed it I bring in personality injection social media
personality injection social media
personality injection social media definitely definitely she would be
definitely definitely she would be
definitely definitely she would be bringing that and it’s important her I
bringing that and it’s important her I
bringing that and it’s important her I just got her to come in this room come
just got her to come in this room come
just got her to come in this room come on over here Shannon because we can’t
on over here Shannon because we can’t
on over here Shannon because we can’t hear you for some reason over there so
hear you for some reason over there so
hear you for some reason over there so hey she’s here now what’s up um so we
hey she’s here now what’s up um so we
hey she’s here now what’s up um so we were just answering this question
were just answering this question
were just answering this question probable personality injection in social
probable personality injection in social
probable personality injection in social media and I was talking about a pictures
media and I was talking about a pictures
media and I was talking about a pictures of Halloween stuff so yeah the draft and
of Halloween stuff so yeah the draft and
of Halloween stuff so yeah the draft and panna cotta yes and now you want to take
panna cotta yes and now you want to take
panna cotta yes and now you want to take a picture of me and my name sleeping bag
a picture of me and my name sleeping bag
a picture of me and my name sleeping bag yes so again we weren’t very much of a
yes so again we weren’t very much of a
yes so again we weren’t very much of a personality we were just talking about
personality we were just talking about
personality we were just talking about doing Christmas mug shots for our
doing Christmas mug shots for our
doing Christmas mug shots for our Christmas cards everyone dressing up as
Christmas cards everyone dressing up as
Christmas cards everyone dressing up as El officer Santa living it is a mug back
El officer Santa living it is a mug back
El officer Santa living it is a mug back and saying we’re on Santa’s naughty list
and saying we’re on Santa’s naughty list
and saying we’re on Santa’s naughty list I love it I love it if you seem to tried
I love it I love it if you seem to tried
I love it I love it if you seem to tried yeah if you seem to try not last minute
yeah if you seem to try not last minute
yeah if you seem to try not last minute training a try last minute training
training a try last minute training
training a try last minute training Gontier pages you’ll notice you know we
Gontier pages you’ll notice you know we
Gontier pages you’ll notice you know we have Shannon there and we have a lot of
have Shannon there and we have a lot of
have Shannon there and we have a lot of that and in our in our presentations we
that and in our in our presentations we
that and in our in our presentations we make the corporation’s we have like type
make the corporation’s we have like type
make the corporation’s we have like type of fun stuff so the last question is
of fun stuff so the last question is
of fun stuff so the last question is because this is we won’t do it all right
because this is we won’t do it all right
because this is we won’t do it all right now it’s in the reality is we would
now it’s in the reality is we would
now it’s in the reality is we would change if we could we would change
change if we could we would change
change if we could we would change everything but uh it’s not a web site
everything but uh it’s not a web site
everything but uh it’s not a web site application there’s forth to it it
application there’s forth to it it
application there’s forth to it it includes a very since search engine
includes a very since search engine
includes a very since search engine called swing
called swing
called swing search engine and the changing last bit
search engine and the changing last bit
search engine and the changing last bit of training is not easy and that’s why
of training is not easy and that’s why
of training is not easy and that’s why we’re starting with a single page yeah
we’re starting with a single page yeah
we’re starting with a single page yeah makes sense there we might move on to a
makes sense there we might move on to a
makes sense there we might move on to a slight rebrand yeah I love it that’s my
slight rebrand yeah I love it that’s my
slight rebrand yeah I love it that’s my questions okay all right yeah but you
questions okay all right yeah but you
questions okay all right yeah but you can stay here with me if you want or you
can stay here with me if you want or you
can stay here with me if you want or you can go back it’s the teams teams back on
can go back it’s the teams teams back on
can go back it’s the teams teams back on I was thinking guys Martha I see over
I was thinking guys Martha I see over
I was thinking guys Martha I see over there if you were to plug in the
there if you were to plug in the
there if you were to plug in the internet cable to computer we might not
internet cable to computer we might not
internet cable to computer we might not have the same issues that you’re having
have the same issues that you’re having
have the same issues that you’re having now with with bandwidth so just throwing
now with with bandwidth so just throwing
now with with bandwidth so just throwing that out there if you wanted to try that
that out there if you wanted to try that
that out there if you wanted to try that it was something else that you were
it was something else that you were
it was something else that you were referring to Shannon Jamie that you have
referring to Shannon Jamie that you have
referring to Shannon Jamie that you have for answering my question it was the
for answering my question it was the
for answering my question it was the social media and bad customer service so
social media and bad customer service so
social media and bad customer service so you know what Jason’s gonna do a hangout
you know what Jason’s gonna do a hangout
you know what Jason’s gonna do a hangout I think direct with her talk about that
I think direct with her talk about that
I think direct with her talk about that if that makes yes I am okay I you know
if that makes yes I am okay I you know
if that makes yes I am okay I you know like I’m so much bigger than you cuz
she’s standing here on purpose yes I am
she’s standing here on purpose yes I am I’m the big talking head tention okay
I’m the big talking head tention okay
I’m the big talking head tention okay any other questions any other questions
any other questions any other questions
any other questions any other questions guys I have one quick question I’m just
guys I have one quick question I’m just
guys I have one quick question I’m just curious about the common questions you
curious about the common questions you
curious about the common questions you get what are the common questions you
get what are the common questions you
get what are the common questions you get from customers in regards to what a
get from customers in regards to what a
get from customers in regards to what a very strong we get questions we have
very strong we get questions we have
very strong we get questions we have common questions you website with horses
common questions you website with horses
common questions you website with horses with our service I guess it’s something
with our service I guess it’s something
with our service I guess it’s something i can ask in our in our follow-up
i can ask in our in our follow-up
i can ask in our in our follow-up meeting i’m just kind of it i guess it
meeting i’m just kind of it i guess it
meeting i’m just kind of it i guess it has to do the sales process like as
has to do the sales process like as
has to do the sales process like as you’re talking to customers what they
you’re talking to customers what they
you’re talking to customers what they might be asking you what they don’t
might be asking you what they don’t
might be asking you what they don’t understand yeah there’s a pencil
understand yeah there’s a pencil
understand yeah there’s a pencil departed sales process so we we just
departed sales process so we we just
departed sales process so we we just launched Shannon just lunch this morning
launched Shannon just lunch this morning
launched Shannon just lunch this morning actually I help center on our website
actually I help center on our website
actually I help center on our website and that help center has a lot of the
and that help center has a lot of the
and that help center has a lot of the commonly asked questions on it from an
commonly asked questions on it from an
commonly asked questions on it from an operational standpoint I’m not
operational standpoint I’m not
operational standpoint I’m not necessarily from a sales standpoint
or from a corporate sales staff what I
or from a corporate sales staff what I guess okay cool yeah I’m look I’m more
guess okay cool yeah I’m look I’m more
guess okay cool yeah I’m look I’m more curious about the sales sales proj I
curious about the sales sales proj I
curious about the sales sales proj I didn’t put in the sales process but we
didn’t put in the sales process but we
didn’t put in the sales process but we can talk about it later okay so all this
can talk about it later okay so all this
can talk about it later okay so all this awkward silence silence it’s like being
awkward silence silence it’s like being
awkward silence silence it’s like being on a first date no I could I could I can
on a first date no I could I could I can
on a first date no I could I could I can talk more man like you want to fill
talk more man like you want to fill
talk more man like you want to fill silence I got lots to say so I mean the
silence I got lots to say so I mean the
silence I got lots to say so I mean the next step is we’re gonna break out into
next step is we’re gonna break out into
next step is we’re gonna break out into our own individual hangouts it was there
our own individual hangouts it was there
our own individual hangouts it was there anything that we needed to get from
anything that we needed to get from
anything that we needed to get from lawyers team before we do our little
lawyers team before we do our little
lawyers team before we do our little breakout sessions I think we haven’t
breakout sessions I think we haven’t
breakout sessions I think we haven’t heard from Christina yet and she’s got a
heard from Christina yet and she’s got a
heard from Christina yet and she’s got a great accent definitely of any mostly
great accent definitely of any mostly
great accent definitely of any mostly Evan and Jenny maybe later I ask you
Evan and Jenny maybe later I ask you
Evan and Jenny maybe later I ask you questions all right ok now we’ve heard
questions all right ok now we’ve heard
questions all right ok now we’ve heard the exit if you watch Evans videos know
the exit if you watch Evans videos know
the exit if you watch Evans videos know her from one of the videos two of the
her from one of the videos two of the
her from one of the videos two of the videos into the mist yeah okay cool um
videos into the mist yeah okay cool um
videos into the mist yeah okay cool um so we’ll stop this one here thanks
so we’ll stop this one here thanks
so we’ll stop this one here thanks everybody for kind of coming on and that
everybody for kind of coming on and that
everybody for kind of coming on and that I just in this I think next up uh Louie
I just in this I think next up uh Louie
I just in this I think next up uh Louie with what’s the next when you Jason and
with what’s the next when you Jason and
with what’s the next when you Jason and Jen are gonna hop up a hangout to talk
Jen are gonna hop up a hangout to talk
Jen are gonna hop up a hangout to talk about the copy and me are gonna hop I
about the copy and me are gonna hop I
about the copy and me are gonna hop I want to talk about the video and then
want to talk about the video and then
want to talk about the video and then after we’re gonna get you and Jenny
after we’re gonna get you and Jenny
after we’re gonna get you and Jenny doing some training yeah getting the
doing some training yeah getting the
doing some training yeah getting the story out okay Danny to with you what my
story out okay Danny to with you what my
story out okay Danny to with you what my inviting Jess what’s that I didn’t hear
inviting Jess what’s that I didn’t hear
inviting Jess what’s that I didn’t hear that Evan what time what time are you
that Evan what time what time are you
that Evan what time what time are you looking at for me uh so we’re gonna hop
looking at for me uh so we’re gonna hop
looking at for me uh so we’re gonna hop on now to do me you and Christina to
on now to do me you and Christina to
on now to do me you and Christina to talk about the video okay and then and
talk about the video okay and then and
talk about the video okay and then and then I’m aiming for a half an hour of
then I’m aiming for a half an hour of
then I’m aiming for a half an hour of that and then and then you and Louis
that and then and then you and Louis
that and then and then you and Louis doing the story the train I now beyond
doing the story the train I now beyond
doing the story the train I now beyond that with you guys too and maybe
that with you guys too and maybe
that with you guys too and maybe Christina I don’t know what she was
Christina I don’t know what she was
Christina I don’t know what she was saying but we’ll see what happens there
saying but we’ll see what happens there
saying but we’ll see what happens there why for me
why for me
why for me all right thank you guys cool by
all right thank you guys cool by
all right thank you guys cool by inviting I don’t know all right I’ll
inviting I don’t know all right I’ll
inviting I don’t know all right I’ll figure it out
”
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