customers customers customer customer custom customers customer customers
custom customers customer customers
custom customers customer customers hello believe nation today I’m going to
hello believe nation today I’m going to
hello believe nation today I’m going to show you 10 ways to amaze your customers
treat people at the end of the
treat people at the end of the relationship like it’s the beginning and
relationship like it’s the beginning and
relationship like it’s the beginning and it won’t be an end and that’s not just
it won’t be an end and that’s not just
it won’t be an end and that’s not just your intimate relationship what if your
your intimate relationship what if your
your intimate relationship what if your customers what if you fell in love with
customers what if you fell in love with
customers what if you fell in love with your customers with your clients more
your customers with your clients more
your customers with your clients more than your product more than your company
than your product more than your company
than your product more than your company if your entire life was about meeting
if your entire life was about meeting
if your entire life was about meeting their needs if you would do what for
their needs if you would do what for
their needs if you would do what for your customers client you would do what
your customers client you would do what
your customers client you would do what if you love your customers and clients
if you love your customers and clients
if you love your customers and clients you’d do anything guess what they’re
you’d do anything guess what they’re
you’d do anything guess what they’re gonna love you but most people love
gonna love you but most people love
gonna love you but most people love their customers and clients as long as
their customers and clients as long as
their customers and clients as long as they buy from them do what they want
they buy from them do what they want
they buy from them do what they want respond to them and then they don’t they
respond to them and then they don’t they
respond to them and then they don’t they go that’s the end you want clients for
go that’s the end you want clients for
go that’s the end you want clients for life not just customers fall in love of
life not just customers fall in love of
life not just customers fall in love of them it’s a different focus isn’t it
them it’s a different focus isn’t it
them it’s a different focus isn’t it it’s a different meaning and that
it’s a different meaning and that
it’s a different meaning and that creates a different life because you
creates a different life because you
creates a different life because you make decisions differently from that
make decisions differently from that
make decisions differently from that place it’s necessary that you’ll be
place it’s necessary that you’ll be
place it’s necessary that you’ll be flexible that you are always thinking of
flexible that you are always thinking of
flexible that you are always thinking of how can I improve this better this is a
how can I improve this better this is a
how can I improve this better this is a customer driven economy it’s necessary
customer driven economy it’s necessary
customer driven economy it’s necessary for you to always explore various ways
for you to always explore various ways
for you to always explore various ways in which you can improve the quality of
in which you can improve the quality of
in which you can improve the quality of service that you’re providing for the
service that you’re providing for the
service that you’re providing for the people in your organization I remember
people in your organization I remember
people in your organization I remember something a major company had talked
something a major company had talked
something a major company had talked about the extra value service they were
about the extra value service they were
about the extra value service they were providing for their customers and the
providing for their customers and the
providing for their customers and the lady who had the news conference
lady who had the news conference
lady who had the news conference summarized it this way she said it’s not
summarized it this way she said it’s not
summarized it this way she said it’s not our intention to satisfy our customers
our intention to satisfy our customers
our intention to satisfy our customers or to please our customers our intention
or to please our customers our intention
or to please our customers our intention is to amaze them it’s necessary if
is to amaze them it’s necessary if
is to amaze them it’s necessary if you’re going to compete today that you
you’re going to compete today that you
you’re going to compete today that you look for ways to amaze your customers by
look for ways to amaze your customers by
look for ways to amaze your customers by being one of those individuals that keep
being one of those individuals that keep
being one of those individuals that keep your commitments they keep your word
your commitments they keep your word
your commitments they keep your word that’s relentless it’s necessary as you
that’s relentless it’s necessary as you
that’s relentless it’s necessary as you work with the people that you bring into
work with the people that you bring into
work with the people that you bring into all your organization that they see that
all your organization that they see that
all your organization that they see that you are a good example of a person to
you are a good example of a person to
you are a good example of a person to work with because you model integrity
work with because you model integrity
work with because you model integrity and determination and ambition and truth
and determination and ambition and truth
and determination and ambition and truth and honesty and the way in which you
and honesty and the way in which you
and honesty and the way in which you conduct business in nineteen in 2001
conduct business in nineteen in 2001
conduct business in nineteen in 2001 it snowed in New Jersey on December 23rd
it snowed in New Jersey on December 23rd
it snowed in New Jersey on December 23rd which was one of the busiest days of the
which was one of the busiest days of the
which was one of the busiest days of the year
year
year typically December 23rd is the busiest
typically December 23rd is the busiest
typically December 23rd is the busiest day of the year in a liquor store and a
day of the year in a liquor store and a
day of the year in a liquor store and a woman called us we just started shipping
woman called us we just started shipping
woman called us we just started shipping and her case of behringer White
and her case of behringer White
and her case of behringer White Zinfandel wasn’t delivered first of all
Zinfandel wasn’t delivered first of all
Zinfandel wasn’t delivered first of all I appreciate the people that know what
I appreciate the people that know what
I appreciate the people that know what behringer white sin is good job the
behringer white sin is good job the
behringer white sin is good job the entire case by the way 15 pack the
entire case by the way 15 pack the
entire case by the way 15 pack the entire 15 pack case cost $45 we’re doing
entire 15 pack case cost $45 we’re doing
entire 15 pack case cost $45 we’re doing about $40,000 an hour in the store she
about $40,000 an hour in the store she
about $40,000 an hour in the store she calls I find out about it somehow it was
calls I find out about it somehow it was
calls I find out about it somehow it was buzzing I was on the floor selling I am
buzzing I was on the floor selling I am
buzzing I was on the floor selling I am the premiere salesman on the floor as
the premiere salesman on the floor as
the premiere salesman on the floor as you can imagine I find out about it and
you can imagine I find out about it and
you can imagine I find out about it and we’re debating what to do she needs it
we’re debating what to do she needs it
we’re debating what to do she needs it for her Christmas dinner I grabbed the
for her Christmas dinner I grabbed the
for her Christmas dinner I grabbed the case throw it in my car and drive to
case throw it in my car and drive to
case throw it in my car and drive to Bergen County to deliver it it takes me
Bergen County to deliver it it takes me
Bergen County to deliver it it takes me two and a half hours to complete the
two and a half hours to complete the
two and a half hours to complete the whole thing the woman was a hundred and
whole thing the woman was a hundred and
whole thing the woman was a hundred and ninety four years old
ninety four years old
ninety four years old we didn’t have a lot of lifetime value
we didn’t have a lot of lifetime value
we didn’t have a lot of lifetime value on the back end there she looked like
on the back end there she looked like
on the back end there she looked like Yoda and the best part was I delivered
Yoda and the best part was I delivered
Yoda and the best part was I delivered it all pumped with myself and she said
it all pumped with myself and she said
it all pumped with myself and she said great and close the door awesome
everybody especially my dad who was
everybody especially my dad who was pissed that I left because all the
pissed that I left because all the
pissed that I left because all the customers that came in asking for me or
customers that came in asking for me or
customers that came in asking for me or that I could have sold everybody who’s
that I could have sold everybody who’s
that I could have sold everybody who’s baffled I can’t tell you what the ROI of
baffled I can’t tell you what the ROI of
baffled I can’t tell you what the ROI of driving through the snow in my car to
driving through the snow in my car to
driving through the snow in my car to deliver a case of $45 pink to a woman
deliver a case of $45 pink to a woman
deliver a case of $45 pink to a woman that looked like Yoda was but I can tell
that looked like Yoda was but I can tell
that looked like Yoda was but I can tell you this over the next two to three
you this over the next two to three
you this over the next two to three years that story became the foundation
years that story became the foundation
years that story became the foundation of how we treated every single customer
of how we treated every single customer
of how we treated every single customer it became our competitive edge and those
it became our competitive edge and those
it became our competitive edge and those are the things that matter to me I love
are the things that matter to me I love
are the things that matter to me I love black and white data I’m obsessed with
black and white data I’m obsessed with
black and white data I’m obsessed with it the day when the nerd beat me I
it the day when the nerd beat me I
it the day when the nerd beat me I understood that the nerds beat me and I
understood that the nerds beat me and I
understood that the nerds beat me and I respect the living out of data
respect the living out of data
respect the living out of data conversion funnels all that but I’m
conversion funnels all that but I’m
conversion funnels all that but I’m telling you right now that there are way
telling you right now that there are way
telling you right now that there are way too many running businesses today with
too many running businesses today with
too many running businesses today with this and not enough people running
this and not enough people running
this and not enough people running businesses with this
and again I swear on my life I am not
and again I swear on my life I am not Mother Teresa and I far from run my
Mother Teresa and I far from run my
Mother Teresa and I far from run my business just on this but I’m telling
business just on this but I’m telling
business just on this but I’m telling you right now the reason I amassed my
you right now the reason I amassed my
you right now the reason I amassed my following the reason why I continued to
following the reason why I continued to
following the reason why I continued to retain it is because my percentage of
retain it is because my percentage of
retain it is because my percentage of this far outweighs everything in this
this far outweighs everything in this
this far outweighs everything in this room I mean it that’s how I feel and
room I mean it that’s how I feel and
room I mean it that’s how I feel and that’s how I try to roll every day and I
that’s how I try to roll every day and I
that’s how I try to roll every day and I promise you if you are able to figure
promise you if you are able to figure
promise you if you are able to figure out how to afford how to afford the
out how to afford how to afford the
out how to afford how to afford the allocation of this in your business more
allocation of this in your business more
allocation of this in your business more your long term value will be
your long term value will be
your long term value will be dramatically higher your long term
dramatically higher your long term
dramatically higher your long term business success will be dramatically
business success will be dramatically
business success will be dramatically higher your grandparents your
higher your grandparents your
higher your grandparents your great-grandparents build businesses
great-grandparents build businesses
great-grandparents build businesses based on this it’s how we built the
based on this it’s how we built the
based on this it’s how we built the whole thing we got really lean and mean
whole thing we got really lean and mean
whole thing we got really lean and mean when we went to the suburbs and big box
when we went to the suburbs and big box
when we went to the suburbs and big box stores and all we cared about was
stores and all we cared about was
stores and all we cared about was dollars and it’s great and the data
dollars and it’s great and the data
dollars and it’s great and the data matters and continue to use it and use
matters and continue to use it and use
matters and continue to use it and use this tool and understand it but I’m
this tool and understand it but I’m
this tool and understand it but I’m asking you one final thing when you go
asking you one final thing when you go
asking you one final thing when you go home if this talk meant anything and by
home if this talk meant anything and by
home if this talk meant anything and by the way I fundamentally believe only
the way I fundamentally believe only
the way I fundamentally believe only three of you were gonna act on this talk
three of you were gonna act on this talk
three of you were gonna act on this talk I do because what I talk about is
I do because what I talk about is
I do because what I talk about is ridiculously hard and massively
ridiculously hard and massively
ridiculously hard and massively frustrating and takes forever you know
frustrating and takes forever you know
frustrating and takes forever you know like everything that’s good in life if
like everything that’s good in life if
like everything that’s good in life if you do anything because of this keynote
you do anything because of this keynote
you do anything because of this keynote there’s only one thing I ask you to do
there’s only one thing I ask you to do
there’s only one thing I ask you to do because as any as I got I’m a practical
because as any as I got I’m a practical
because as any as I got I’m a practical here’s what I want from you when you go
here’s what I want from you when you go
here’s what I want from you when you go home look yourself in the mirror and
home look yourself in the mirror and
home look yourself in the mirror and audit everything you and your business
audit everything you and your business
audit everything you and your business do I promise you that if you audit from
do I promise you that if you audit from
do I promise you that if you audit from top to bottom of expenses and effort and
top to bottom of expenses and effort and
top to bottom of expenses and effort and time and energy and payroll and all that
time and energy and payroll and all that
time and energy and payroll and all that if you audit all of it even the best of
if you audit all of it even the best of
if you audit all of it even the best of us even the InBev’s which is the company
us even the InBev’s which is the company
us even the InBev’s which is the company that bought Budweiser they built their
that bought Budweiser they built their
that bought Budweiser they built their whole business on like printing on both
whole business on like printing on both
whole business on like printing on both sides of the paper and all that horse
sides of the paper and all that horse
sides of the paper and all that horse even the most efficient ones of us are
even the most efficient ones of us are
even the most efficient ones of us are doing 20% dumb if you take that 8% that
doing 20% dumb if you take that 8% that
doing 20% dumb if you take that 8% that 13%
13%
13% that’s 16 percent of dumbshit that
that’s 16 percent of dumbshit that
that’s 16 percent of dumbshit that you’re doing paying that person that’s
you’re doing paying that person that’s
you’re doing paying that person that’s not bringing any cultural value to your
not bringing any cultural value to your
not bringing any cultural value to your business having that contract that
business having that contract that
business having that contract that you’ve just been in you just renew
you’ve just been in you just renew
you’ve just been in you just renew because your busiest whatever you’re
because your busiest whatever you’re
because your busiest whatever you’re doing if you take any piece of that
doing if you take any piece of that
doing if you take any piece of that percentage and you apply it to giving a
percentage and you apply it to giving a
percentage and you apply it to giving a about your customer it will be better
about your customer it will be better
about your customer it will be better for your business going forward because
for your business going forward because
for your business going forward because for the first time since we all lived in
for the first time since we all lived in
for the first time since we all lived in small
small
small towns where your reputation was the
towns where your reputation was the
towns where your reputation was the complete backbone of how you did
complete backbone of how you did
complete backbone of how you did business for the first time because
business for the first time because
business for the first time because technology is bringing us back together
technology is bringing us back together
technology is bringing us back together in a small town for the first time being
in a small town for the first time being
in a small town for the first time being good and caring and following up matters
good and caring and following up matters
good and caring and following up matters it matters how about doing something
it matters how about doing something
it matters how about doing something random act of kindness for a current
random act of kindness for a current
random act of kindness for a current customer not the ones that unsubscribed
customer not the ones that unsubscribed
customer not the ones that unsubscribed or left you know how you always do nice
or left you know how you always do nice
or left you know how you always do nice when they’re going how about while
when they’re going how about while
when they’re going how about while you’ve got them reallocate your thought
you’ve got them reallocate your thought
you’ve got them reallocate your thought process I’m telling you because the
process I’m telling you because the
process I’m telling you because the tools that the is the umbrella of this
tools that the is the umbrella of this
tools that the is the umbrella of this organism en’t are getting so good so
organism en’t are getting so good so
organism en’t are getting so good so good you know what that means
good you know what that means
good you know what that means all that she’s about to become a
all that she’s about to become a
all that she’s about to become a commodity emotional e.q is going to
commodity emotional e.q is going to
commodity emotional e.q is going to dominate business over the next decade
dominate business over the next decade
dominate business over the next decade and I implore you start paying attention
and I implore you start paying attention
and I implore you start paying attention and oh by the way I’ll leave you with
and oh by the way I’ll leave you with
and oh by the way I’ll leave you with this you know what the best part is it
this you know what the best part is it
this you know what the best part is it feels good thank you
feels good thank you
feels good thank you see the most important thing in business
see the most important thing in business
see the most important thing in business is you have to know your customer and
is you have to know your customer and
is you have to know your customer and then you have to speak to that customer
then you have to speak to that customer
then you have to speak to that customer and then don’t try to be everything to
and then don’t try to be everything to
and then don’t try to be everything to everybody they we do one thing urban
everybody they we do one thing urban
everybody they we do one thing urban America that’s all I do and that’s very
America that’s all I do and that’s very
America that’s all I do and that’s very very important and so we have the number
very important and so we have the number
very important and so we have the number one TGI Fridays in the West restaurant
one TGI Fridays in the West restaurant
one TGI Fridays in the West restaurant red in Los Angeles only Fridays they
red in Los Angeles only Fridays they
red in Los Angeles only Fridays they serve Cristal Don Perry owned XO because
serve Cristal Don Perry owned XO because
serve Cristal Don Perry owned XO because that’s what my what because summer wants
that’s what my what because summer wants
that’s what my what because summer wants god I know your customer and we believe
god I know your customer and we believe
god I know your customer and we believe they cook on very different from the
they cook on very different from the
they cook on very different from the Wall Street we believe custom number one
Wall Street we believe custom number one
Wall Street we believe custom number one in point number two share another
in point number two share another
in point number two share another customer one employee yeah are we again
customer one employee yeah are we again
customer one employee yeah are we again this is my religion you know if you it’s
this is my religion you know if you it’s
this is my religion you know if you it’s the custom that pass the money it’s the
the custom that pass the money it’s the
the custom that pass the money it’s the employees that drive the innovation it’s
employees that drive the innovation it’s
employees that drive the innovation it’s the shareholder in the shareholder
the shareholder in the shareholder
the shareholder in the shareholder always say you know I’ve got remember
always say you know I’ve got remember
always say you know I’ve got remember the day before we IPO and a lot of
the day before we IPO and a lot of
the day before we IPO and a lot of people say can I keep out the shares we
people say can I keep out the shares we
people say can I keep out the shares we were long-term shareholders but when the
were long-term shareholders but when the
were long-term shareholders but when the crisis came these guys long assumed it
crisis came these guys long assumed it
crisis came these guys long assumed it you know there
you know there
you know there ran away why the people stayed custom
ran away why the people stayed custom
ran away why the people stayed custom stayed I used to work for Warren Davis
stayed I used to work for Warren Davis
stayed I used to work for Warren Davis the guy who started Avis rent-a-car and
the guy who started Avis rent-a-car and
the guy who started Avis rent-a-car and he said to me one day
he said to me one day
he said to me one day Robert what’s the purpose of business
Robert what’s the purpose of business
Robert what’s the purpose of business and I said oh make a profit and all
and I said oh make a profit and all
and I said oh make a profit and all these other things they said no the
these other things they said no the
these other things they said no the purpose of business is to create a
purpose of business is to create a
purpose of business is to create a customer because everything else takes
customer because everything else takes
customer because everything else takes care of itself if you can create
care of itself if you can create
care of itself if you can create customers and create value for them
customers and create value for them
customers and create value for them because the answer that question is
because the answer that question is
because the answer that question is different for every single customer then
different for every single customer then
different for every single customer then you’re gonna have a great business yeah
you’re gonna have a great business yeah
you’re gonna have a great business yeah I mean I would like to grow with our
I mean I would like to grow with our
I mean I would like to grow with our customer you know I I think you know
customer you know I I think you know
customer you know I I think you know protecting the brand is really important
protecting the brand is really important
protecting the brand is really important because what’s made us successful I want
because what’s made us successful I want
because what’s made us successful I want to honor at every opportunity in the
to honor at every opportunity in the
to honor at every opportunity in the future and I think it’s what’s going to
future and I think it’s what’s going to
future and I think it’s what’s going to make a successful in the future how we
make a successful in the future how we
make a successful in the future how we do that will be different it won’t be is
do that will be different it won’t be is
do that will be different it won’t be is like half hazard or cute or you know
like half hazard or cute or you know
like half hazard or cute or you know whatever as it has been in the past but
whatever as it has been in the past but
whatever as it has been in the past but I think like what’s worked about
I think like what’s worked about
I think like what’s worked about building the business to this date you
building the business to this date you
building the business to this date you know in some way we have to find a way
know in some way we have to find a way
know in some way we have to find a way to extend into you know growing the
to extend into you know growing the
to extend into you know growing the business in the future and it’s
business in the future and it’s
business in the future and it’s important that we don’t that we don’t
important that we don’t that we don’t
important that we don’t that we don’t alienate our customer you know and
alienate our customer you know and
alienate our customer you know and that’s a difficult thing you know in
that’s a difficult thing you know in
that’s a difficult thing you know in America as a corporation you know to to
America as a corporation you know to to
America as a corporation you know to to continue to stay friends with our
continue to stay friends with our
continue to stay friends with our customer which we always have been it’s
customer which we always have been it’s
customer which we always have been it’s a very high priority of mine but it’s
a very high priority of mine but it’s
a very high priority of mine but it’s really hard to control all the moving
really hard to control all the moving
really hard to control all the moving pieces of a business with you know close
pieces of a business with you know close
pieces of a business with you know close to 300 employees and buying you know
to 300 employees and buying you know
to 300 employees and buying you know found sense if you know ten I don’t even
found sense if you know ten I don’t even
found sense if you know ten I don’t even know if it’s tens of thousands or
know if it’s tens of thousands or
know if it’s tens of thousands or whatever excuse you know throughout the
whatever excuse you know throughout the
whatever excuse you know throughout the year making sure that’s all right and
year making sure that’s all right and
year making sure that’s all right and every person who answers the phone is
every person who answers the phone is
every person who answers the phone is you know doing a good job and no
you know doing a good job and no
you know doing a good job and no customer feels like they’re wrapped up
customer feels like they’re wrapped up
customer feels like they’re wrapped up in some really big machine you know and
in some really big machine you know and
in some really big machine you know and and on some level a big company you know
and on some level a big company you know
and on some level a big company you know that’s that’s what that’s what it is but
that’s that’s what that’s what it is but
that’s that’s what that’s what it is but I think there are ways of humanizing
I think there are ways of humanizing
I think there are ways of humanizing that at every opportunity and that
that at every opportunity and that
that at every opportunity and that something that I’m interested in well I
something that I’m interested in well I
something that I’m interested in well I think that I can relate to every woman
think that I can relate to every woman
think that I can relate to every woman out there I have been every size there
out there I have been every size there
out there I have been every size there is so I know how to dress every every
is so I know how to dress every every
is so I know how to dress every every body type I truly believe that you know
body type I truly believe that you know
body type I truly believe that you know it’s not just about high-fashion
it’s not just about high-fashion
it’s not just about high-fashion we all need pieces in our wardrobe that
we all need pieces in our wardrobe that
we all need pieces in our wardrobe that are fashionable but accessible wearable
are fashionable but accessible wearable
are fashionable but accessible wearable you know and affordable I think that
you know and affordable I think that
you know and affordable I think that that’s really what has made the brand
that’s really what has made the brand
that’s really what has made the brand such a success I start new ideas every
such a success I start new ideas every
such a success I start new ideas every single week and I think what drives me
single week and I think what drives me
single week and I think what drives me used to don’t get me wrong
used to don’t get me wrong
used to don’t get me wrong money used to drive me but then when you
money used to drive me but then when you
money used to drive me but then when you pass by some of these you know goals
pass by some of these you know goals
pass by some of these you know goals that you’re chief you don’t another
that you’re chief you don’t another
that you’re chief you don’t another level is weird to explain it and it’s
level is weird to explain it and it’s
level is weird to explain it and it’s hard to explain it but I think it’s a
hard to explain it but I think it’s a
hard to explain it but I think it’s a fear of failure that keeps me going and
fear of failure that keeps me going and
fear of failure that keeps me going and always wanting to make a difference for
always wanting to make a difference for
always wanting to make a difference for my customers always wanting to give them
my customers always wanting to give them
my customers always wanting to give them the best fit the best quality and you
the best fit the best quality and you
the best fit the best quality and you have just started up Ultima Beauty
have just started up Ultima Beauty
have just started up Ultima Beauty altima you turn what turn a new tanning
altima you turn what turn a new tanning
altima you turn what turn a new tanning product you Street on of smell of
product you Street on of smell of
product you Street on of smell of biscuits etc it’s launched in Boots
biscuits etc it’s launched in Boots
biscuits etc it’s launched in Boots Debenhams rusev these are high V Nichols
Debenhams rusev these are high V Nichols
Debenhams rusev these are high V Nichols had its launch all over and I just love
had its launch all over and I just love
had its launch all over and I just love the challenge and you know I try and
the challenge and you know I try and
the challenge and you know I try and keep it real I’ll do my best to keep it
keep it real I’ll do my best to keep it
keep it real I’ll do my best to keep it real because you know what was another
real because you know what was another
real because you know what was another beggar brought to mercy much bigger than
beggar brought to mercy much bigger than
beggar brought to mercy much bigger than than me
than me
than me and I still still believe that I have
and I still still believe that I have
and I still still believe that I have not made it yet
not made it yet
not made it yet I don’t believe up Medicare I’m going to
I don’t believe up Medicare I’m going to
I don’t believe up Medicare I’m going to teaching the common-sense rules to
teaching the common-sense rules to
teaching the common-sense rules to ensure front-of-house runs smoothly
ensure front-of-house runs smoothly
ensure front-of-house runs smoothly starting with the basics on the menu
starting with the basics on the menu
starting with the basics on the menu tonight I think everything should should
tonight I think everything should should
tonight I think everything should should you’ll be quite sending out if you’re
you’ll be quite sending out if you’re
you’ll be quite sending out if you’re into fish your meat is your favorite but
into fish your meat is your favorite but
into fish your meat is your favorite but everything tonight is absolutely fresh
everything tonight is absolutely fresh
everything tonight is absolutely fresh stop yeah yeah okay right what you need
stop yeah yeah okay right what you need
stop yeah yeah okay right what you need to do is relax a great service is
to do is relax a great service is
to do is relax a great service is attentive without being noticed
attentive without being noticed
attentive without being noticed so far you’re making my pitch and hasn’t
so far you’re making my pitch and hasn’t
so far you’re making my pitch and hasn’t come out yet that’s how we were tasting
come out yet that’s how we were tasting
come out yet that’s how we were tasting you are right ladies sit down with Don
you are right ladies sit down with Don
you are right ladies sit down with Don and I at the table take an order of four
and I at the table take an order of four
and I at the table take an order of four okay right off we go here we go
okay right off we go here we go
okay right off we go here we go good evening everyone and for you orders
good evening everyone and for you orders
good evening everyone and for you orders tonight what would you like the beetroot
tonight what would you like the beetroot
tonight what would you like the beetroot starter and the halibut for Maine please
starter and the halibut for Maine please
starter and the halibut for Maine please the beetroot by Canadian up you know yes
the beetroot by Canadian up you know yes
the beetroot by Canadian up you know yes it was painful here’s the thing sit down
it was painful here’s the thing sit down
it was painful here’s the thing sit down yeah where’s the patty look at that
yeah where’s the patty look at that
yeah where’s the patty look at that I swear to God is writing of a six year
I swear to God is writing of a six year
I swear to God is writing of a six year old it’s all about engaging in the
old it’s all about engaging in the
old it’s all about engaging in the customers to start off with don’t always
customers to start off with don’t always
customers to start off with don’t always like to start Manimal prawns ever
like to start Manimal prawns ever
like to start Manimal prawns ever Michael’s certainly so P and C and Madam
Michael’s certainly so P and C and Madam
Michael’s certainly so P and C and Madam mackerel halibut so they of course
mackerel halibut so they of course
mackerel halibut so they of course lovely and it’s just the P MMC see that
lovely and it’s just the P MMC see that
lovely and it’s just the P MMC see that is it goddamn revelations relax you
is it goddamn revelations relax you
is it goddamn revelations relax you don’t have to have everything in detail
don’t have to have everything in detail
don’t have to have everything in detail here yeah that’ll be surprised three
here yeah that’ll be surprised three
here yeah that’ll be surprised three tables land the line thirty tables down
tables land the line thirty tables down
tables land the line thirty tables down the line if you continue to work at it
the line if you continue to work at it
the line if you continue to work at it you start to become incredibly charming
you start to become incredibly charming
you start to become incredibly charming Joe why because your confidence levels
Joe why because your confidence levels
Joe why because your confidence levels up there thank you guys so much for
up there thank you guys so much for
up there thank you guys so much for watching I hope you enjoyed I’d love to
watching I hope you enjoyed I’d love to
watching I hope you enjoyed I’d love to know which of the ten clips had the
know which of the ten clips had the
know which of the ten clips had the biggest impact on you and why leave it
biggest impact on you and why leave it
biggest impact on you and why leave it in the comments below and I will join in
in the comments below and I will join in
in the comments below and I will join in the discussion thank you again
the discussion thank you again
the discussion thank you again continue to believe and I’ll see you
continue to believe and I’ll see you
continue to believe and I’ll see you soon
”
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