finished okay hi hi now you’re wondering why am I
hi hi now you’re wondering why am I
hi hi now you’re wondering why am I wearing a suit and tie today is it
wearing a suit and tie today is it
wearing a suit and tie today is it because you go into a funeral notice
because you go into a funeral notice
because you go into a funeral notice there’s a formal lesson the student is
there’s a formal lesson the student is
there’s a formal lesson the student is formal but you’re wearing a black tie
formal but you’re wearing a black tie
formal but you’re wearing a black tie black ties formal for a funeral
ah reports reports a man’s done finished
ah reports reports a man’s done finished send hi why am i wearing a suit and tie
send hi why am i wearing a suit and tie
send hi why am i wearing a suit and tie today Tom’s right because today is a
today Tom’s right because today is a
today Tom’s right because today is a formal English lesson
formal English lesson
formal English lesson now speak English on the phone is much
now speak English on the phone is much
now speak English on the phone is much more difficult than face to face you
more difficult than face to face you
more difficult than face to face you can’t see the person’s face you can’t
can’t see the person’s face you can’t
can’t see the person’s face you can’t see their lips you can’t use body
see their lips you can’t use body
see their lips you can’t use body language sometimes you can’t hear what
language sometimes you can’t hear what
language sometimes you can’t hear what they’re saying because words are not
they’re saying because words are not
they’re saying because words are not normal so here’s some common expressions
normal so here’s some common expressions
normal so here’s some common expressions people using customer service situations
good afternoon proper teach me this is
good afternoon proper teach me this is Claire how can I help
Claire how can I help
Claire how can I help ah Buju I am looking for information
ah Buju I am looking for information
ah Buju I am looking for information about English classes there with me I’ll
about English classes there with me I’ll
about English classes there with me I’ll see if mr. Williams or mr. Turner are
see if mr. Williams or mr. Turner are
see if mr. Williams or mr. Turner are available please hold
okay Susan hello hello I am waiting to
okay Susan hello hello I am waiting to be put through to mr. Williams or mr
be put through to mr. Williams or mr
be put through to mr. Williams or mr Turner please hold
Turner please hold
Turner please hold oui I am holding now imagine you’re an
oui I am holding now imagine you’re an
oui I am holding now imagine you’re an employee working in customer services
good morning superhero clothing this is
good morning superhero clothing this is John speaking how can I help
John speaking how can I help
John speaking how can I help imagine you’re a customer and you’ve
imagine you’re a customer and you’ve
imagine you’re a customer and you’ve bought something from the company but
bought something from the company but
bought something from the company but there’s a problem
there’s a problem
there’s a problem hi I’m calling regarding an item I’ve
hi I’m calling regarding an item I’ve
hi I’m calling regarding an item I’ve ordered from you you’re going to watch a
ordered from you you’re going to watch a
ordered from you you’re going to watch a typical conversation in a customer
typical conversation in a customer
typical conversation in a customer service environment remember we using
service environment remember we using
service environment remember we using okay can I just take the order number
okay can I just take the order number
okay can I just take the order number please is that the same as the reference
please is that the same as the reference
please is that the same as the reference yes it is it’s 69 okie dokie this is the
yes it is it’s 69 okie dokie this is the
yes it is it’s 69 okie dokie this is the order for red pants yes okay and what
order for red pants yes okay and what
order for red pants yes okay and what seems to be the problem sir they’re the
seems to be the problem sir they’re the
seems to be the problem sir they’re the wrong color they’re ripped and they’ve
wrong color they’re ripped and they’ve
wrong color they’re ripped and they’ve got a hole in them
they’re far too big they’ve got a stain
they’re far too big they’ve got a stain in them oh I am sorry to hear that we’ll
in them oh I am sorry to hear that we’ll
in them oh I am sorry to hear that we’ll send a replacement pair straight away
send a replacement pair straight away
send a replacement pair straight away that’s great I really appreciate your
that’s great I really appreciate your
that’s great I really appreciate your help you’re welcome sir and is there
help you’re welcome sir and is there
help you’re welcome sir and is there anything else I can help you with today
anything else I can help you with today
anything else I can help you with today no that’s everything thank you okay well
no that’s everything thank you okay well
no that’s everything thank you okay well thanks very much for shopping at
thanks very much for shopping at
thanks very much for shopping at superhero clothing
superhero clothing
superhero clothing good bye sir goodbye
mr. Williams mr. Tom I’m gonna shoot off
mr. Williams mr. Tom I’m gonna shoot off now
now
now did either of you speak to the French
did either of you speak to the French
did either of you speak to the French guy yeah it’s always gonna do it in a
guy yeah it’s always gonna do it in a
guy yeah it’s always gonna do it in a minute okay
”
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