I didn’t have this plan I will be at General Motors for 37 years I kept
General Motors for 37 years I kept
General Motors for 37 years I kept having great experiences put in front of
having great experiences put in front of
having great experiences put in front of me because if you’re trying to decide if
me because if you’re trying to decide if
me because if you’re trying to decide if I’m going to do something or not and you
I’m going to do something or not and you
I’m going to do something or not and you keep putting off the decision you’ve
keep putting off the decision you’ve
keep putting off the decision you’ve kind of made the not decision I find
kind of made the not decision I find
kind of made the not decision I find saying I screwed up to be hugely
saying I screwed up to be hugely
saying I screwed up to be hugely empowering
empowering
empowering what’s up believe nation it’s Evan my
what’s up believe nation it’s Evan my
what’s up believe nation it’s Evan my one word is believe and I believe in you
one word is believe and I believe in you
one word is believe and I believe in you I believe in your potential and I want
I believe in your potential and I want
I believe in your potential and I want to see that thing that you’ve got inside
to see that thing that you’ve got inside
to see that thing that you’ve got inside you explode out into the world to have a
you explode out into the world to have a
you explode out into the world to have a big impact for you your family and the
big impact for you your family and the
big impact for you your family and the world so to help you on your journey
world so to help you on your journey
world so to help you on your journey today we’re going to learn from the
today we’re going to learn from the
today we’re going to learn from the chairman and CEO of General Motors Mary
chairman and CEO of General Motors Mary
chairman and CEO of General Motors Mary Barra and my take on her top ten rules
Barra and my take on her top ten rules
Barra and my take on her top ten rules of success rule number one is my
of success rule number one is my
of success rule number one is my personal favorite and I’d love to know
personal favorite and I’d love to know
personal favorite and I’d love to know which one you guys like the best and as
which one you guys like the best and as
which one you guys like the best and as always guys as you’re watching if you
always guys as you’re watching if you
always guys as you’re watching if you hear something that really really
hear something that really really
hear something that really really resonates to you please leave it down
resonates to you please leave it down
resonates to you please leave it down the comments below and put quotes around
the comments below and put quotes around
the comments below and put quotes around it so other people can be inspired and
it so other people can be inspired and
it so other people can be inspired and when you write it down it’s much more
when you write it down it’s much more
when you write it down it’s much more likely to stick for yourself as well
likely to stick for yourself as well
likely to stick for yourself as well enjoy
I didn’t have this plan I will be at
I didn’t have this plan I will be at General Motors for 37 years I kept
General Motors for 37 years I kept
General Motors for 37 years I kept having great experiences put in front of
having great experiences put in front of
having great experiences put in front of me they sent me here you know we were
me they sent me here you know we were
me they sent me here you know we were just talking in the back thud when I
just talking in the back thud when I
just talking in the back thud when I first came back from the business school
first came back from the business school
first came back from the business school there had been a lot of change in
there had been a lot of change in
there had been a lot of change in turmoil and I didn’t have the best job
turmoil and I didn’t have the best job
turmoil and I didn’t have the best job and you know wasn’t one of those that I
and you know wasn’t one of those that I
and you know wasn’t one of those that I was passionate about and you know
was passionate about and you know
was passionate about and you know fortunately in about a year’s period of
fortunately in about a year’s period of
fortunately in about a year’s period of time and especially by – the situation
time and especially by – the situation
time and especially by – the situation changed and I chose to stay so I always
changed and I chose to stay so I always
changed and I chose to stay so I always believed in your career life’s too short
believed in your career life’s too short
believed in your career life’s too short to work for a company or be in a
to work for a company or be in a
to work for a company or be in a position that you don’t love now you
position that you don’t love now you
position that you don’t love now you know work is work I had this funny text
know work is work I had this funny text
know work is work I had this funny text from my nephew who’s now graduating from
from my nephew who’s now graduating from
from my nephew who’s now graduating from a BBA in business school at Michigan and
a BBA in business school at Michigan and
a BBA in business school at Michigan and it was his first job and he texted me
it was his first job and he texted me
it was his first job and he texted me you know I’m sitting at a computer and
you know I’m sitting at a computer and
you know I’m sitting at a computer and I’ve got to do all this work in
I’ve got to do all this work in
I’ve got to do all this work in spreadsheets and I and you know so this
spreadsheets and I and you know so this
spreadsheets and I and you know so this you know it kind of was like this isn’t
you know it kind of was like this isn’t
you know it kind of was like this isn’t much fun I said yeah that’s why they
much fun I said yeah that’s why they
much fun I said yeah that’s why they call it work and it’s just you know
call it work and it’s just you know
call it work and it’s just you know you’re gonna have to work and not every
you’re gonna have to work and not every
you’re gonna have to work and not every day’s you know you can’t measure your
day’s you know you can’t measure your
day’s you know you can’t measure your career on every day but if you find
career on every day but if you find
career on every day but if you find yourself after six months after a year
yourself after six months after a year
yourself after six months after a year that you know working is not challenging
that you know working is not challenging
that you know working is not challenging or you don’t enjoy it or you’re not
or you don’t enjoy it or you’re not
or you don’t enjoy it or you’re not energized by it you should probably find
energized by it you should probably find
energized by it you should probably find something else to do again because
something else to do again because
something else to do again because life’s too short and brands are so
life’s too short and brands are so
life’s too short and brands are so important and that’s one thing at the
important and that’s one thing at the
important and that’s one thing at the company we’re making a big investment in
company we’re making a big investment in
company we’re making a big investment in of building our brands but building it
of building our brands but building it
of building our brands but building it based on substance starting with having
based on substance starting with having
based on substance starting with having great cars trucks and crossover starting
great cars trucks and crossover starting
great cars trucks and crossover starting with having a good relationship when you
with having a good relationship when you
with having a good relationship when you interact with the company when you
interact with the company when you
interact with the company when you interact with our dealers because
interact with our dealers because
interact with our dealers because they’re there our face of the company
they’re there our face of the company
they’re there our face of the company and it’s it’s it’s every one of the
and it’s it’s it’s every one of the
and it’s it’s it’s every one of the things in our value of customer is every
things in our value of customer is every
things in our value of customer is every interaction matters and if you really
interaction matters and if you really
interaction matters and if you really put the customer at the center and you
put the customer at the center and you
put the customer at the center and you look at because what I find with most
look at because what I find with most
look at because what I find with most customers I mean we you know a car or
customers I mean we you know a car or
customers I mean we you know a car or truck or crossover has about 3,000 parts
truck or crossover has about 3,000 parts
truck or crossover has about 3,000 parts that are integrated with millions and
that are integrated with millions and
that are integrated with millions and millions of lines of software and we
millions of lines of software and we
millions of lines of software and we have rigorous validation processes and
have rigorous validation processes and
have rigorous validation processes and and they’re improving as we really you
and they’re improving as we really you
and they’re improving as we really you know work to be industry leaders and
know work to be industry leaders and
know work to be industry leaders and having a systems approach to how we put
having a systems approach to how we put
having a systems approach to how we put cars in the road on the
cars in the road on the
cars in the road on the Road but if something happens a customer
Road but if something happens a customer
Road but if something happens a customer a wants you to care once it wants you to
a wants you to care once it wants you to
a wants you to care once it wants you to listen wants you to care and would like
listen wants you to care and would like
listen wants you to care and would like you to fix it and it’s really that easy
you to fix it and it’s really that easy
you to fix it and it’s really that easy if you listen you care and you fix it
if you listen you care and you fix it
if you listen you care and you fix it they will be your you know your best
they will be your you know your best
they will be your you know your best advocate I one of the stories I tell is
advocate I one of the stories I tell is
advocate I one of the stories I tell is in the early days of the ignition switch
in the early days of the ignition switch
in the early days of the ignition switch one of the things we said we had done
one of the things we said we had done
one of the things we said we had done extensive testing we knew the vehicles
extensive testing we knew the vehicles
extensive testing we knew the vehicles were safe to drive if you just use the
were safe to drive if you just use the
were safe to drive if you just use the key or a key with just a ring but we
key or a key with just a ring but we
key or a key with just a ring but we said to him to customers if you are
said to him to customers if you are
said to him to customers if you are uncomfortable we will give you a loaner
uncomfortable we will give you a loaner
uncomfortable we will give you a loaner and so in the early days you know
and so in the early days you know
and so in the early days you know getting that situated we’re
getting that situated we’re
getting that situated we’re communicating to all of our dealers
communicating to all of our dealers
communicating to all of our dealers making sure they knew and getting the
making sure they knew and getting the
making sure they knew and getting the loaners I had a customer who was very
loaners I had a customer who was very
loaners I had a customer who was very upset said you know you you said I could
upset said you know you you said I could
upset said you know you you said I could I could get a loaner I went to my dealer
I could get a loaner I went to my dealer
I could get a loaner I went to my dealer and they said they don’t have one you
and they said they don’t have one you
and they said they don’t have one you know and and so he sent me a note saying
know and and so he sent me a note saying
know and and so he sent me a note saying you know I it was and it was kind of
you know I it was and it was kind of
you know I it was and it was kind of personal it’s like I’m I hate you and
personal it’s like I’m I hate you and
personal it’s like I’m I hate you and I’m never gonna buy a General Motors
I’m never gonna buy a General Motors
I’m never gonna buy a General Motors product again it wasn’t exactly that but
product again it wasn’t exactly that but
product again it wasn’t exactly that but that was the tone and and so I said it
that was the tone and and so I said it
that was the tone and and so I said it was of course it was on a Friday
was of course it was on a Friday
was of course it was on a Friday afternoon and I went ok and so I called
afternoon and I went ok and so I called
afternoon and I went ok and so I called my head of customer service week you
my head of customer service week you
my head of customer service week you know and I and I sent the note I sent a
know and I and I sent the note I sent a
know and I and I sent the note I sent a note back to him because I other than
note back to him because I other than
note back to him because I other than email I didn’t know how to get a hold
email I didn’t know how to get a hold
email I didn’t know how to get a hold him I said could I could I call you
him I said could I could I call you
him I said could I could I call you would you would you be willing to share
would you would you be willing to share
would you would you be willing to share your phone number and could I give you a
your phone number and could I give you a
your phone number and could I give you a call so minute or two later I get the
call so minute or two later I get the
call so minute or two later I get the phone number I pick up the phone I call
phone number I pick up the phone I call
phone number I pick up the phone I call him I listen and I said you know what
him I listen and I said you know what
him I listen and I said you know what you know this is it’s early days and
you know this is it’s early days and
you know this is it’s early days and getting loaners I’m sure there was a
getting loaners I’m sure there was a
getting loaners I’m sure there was a misunderstanding would you give me a
misunderstanding would you give me a
misunderstanding would you give me a chance to work on this and I immediately
chance to work on this and I immediately
chance to work on this and I immediately called Elisha Bullard Davis our head of
called Elisha Bullard Davis our head of
called Elisha Bullard Davis our head of customer care at that time and by the
customer care at that time and by the
customer care at that time and by the next morning we had a car for him and
next morning we had a car for him and
next morning we had a car for him and the next week I got this note I can’t
the next week I got this note I can’t
the next week I got this note I can’t believe you cared I can’t believe he
believe you cared I can’t believe he
believe you cared I can’t believe he talked to me and I can’t believe the
talked to me and I can’t believe the
talked to me and I can’t believe the next day I had a I had a loaner and so
next day I had a I had a loaner and so
next day I had a I had a loaner and so and you know said this is you know this
and you know said this is you know this
and you know said this is you know this is a company I wanted to be want to be
is a company I wanted to be want to be
is a company I wanted to be want to be associated with and so again it’s every
associated with and so again it’s every
associated with and so again it’s every interaction does matter and I think
interaction does matter and I think
interaction does matter and I think doing the right things you know putting
doing the right things you know putting
doing the right things you know putting technological technologically leading
technological technologically leading
technological technologically leading vehicles and and services
vehicles and and services
vehicles and and services and providing that value to customers
and providing that value to customers
and providing that value to customers but then if something happens dealing
but then if something happens dealing
but then if something happens dealing with it and standing up I think that’s
with it and standing up I think that’s
with it and standing up I think that’s the only way to build build rebuild
the only way to build build rebuild
the only way to build build rebuild trust no matter what you choose to do in
trust no matter what you choose to do in
trust no matter what you choose to do in life pursue it with passion and hard
life pursue it with passion and hard
life pursue it with passion and hard work in my experience in school and
work in my experience in school and
work in my experience in school and career at work and at play there are
career at work and at play there are
career at work and at play there are lots of talented people out there but
lots of talented people out there but
lots of talented people out there but talent alone isn’t enough you need
talent alone isn’t enough you need
talent alone isn’t enough you need something more one thing that
something more one thing that
something more one thing that distinguishes those who really make a
distinguishes those who really make a
distinguishes those who really make a difference in life those who really
difference in life those who really
difference in life those who really contribute is passion and hard work
contribute is passion and hard work
contribute is passion and hard work remember
remember
remember hard work beats talent if talent doesn’t
hard work beats talent if talent doesn’t
hard work beats talent if talent doesn’t work hard so don’t be content to work
work hard so don’t be content to work
work hard so don’t be content to work around the edges of your profession
around the edges of your profession
around the edges of your profession don’t wait to be invited to important
don’t wait to be invited to important
don’t wait to be invited to important meetings or asked to work on crucial
meetings or asked to work on crucial
meetings or asked to work on crucial assignments instead do what it takes to
assignments instead do what it takes to
assignments instead do what it takes to ensure that you’re in the middle of your
ensure that you’re in the middle of your
ensure that you’re in the middle of your business
business
business speak up volunteer show your enthusiasm
speak up volunteer show your enthusiasm
speak up volunteer show your enthusiasm knock on doors as an employee your
knock on doors as an employee your
knock on doors as an employee your enthusiasm will make your job more
enthusiasm will make your job more
enthusiasm will make your job more interesting and get you noticed as a
interesting and get you noticed as a
interesting and get you noticed as a manager your passion will inspire others
manager your passion will inspire others
manager your passion will inspire others to join your team and work as hard as
to join your team and work as hard as
to join your team and work as hard as you to accomplish great things if we’re
you to accomplish great things if we’re
you to accomplish great things if we’re going to compete in a segment in any
going to compete in a segment in any
going to compete in a segment in any market we’re gonna go to win I think
market we’re gonna go to win I think
market we’re gonna go to win I think that was a change for General Motors and
that was a change for General Motors and
that was a change for General Motors and frankly the team has rallied around that
frankly the team has rallied around that
frankly the team has rallied around that because everyone and whatever industry
because everyone and whatever industry
because everyone and whatever industry or business you go to people want to go
or business you go to people want to go
or business you go to people want to go and do their best so I feel so much of
and do their best so I feel so much of
and do their best so I feel so much of what I need to do is just set up the
what I need to do is just set up the
what I need to do is just set up the systems and able the processes and have
systems and able the processes and have
systems and able the processes and have the right leadership that our designers
the right leadership that our designers
the right leadership that our designers and our engineers and our buyers can go
and our engineers and our buyers can go
and our engineers and our buyers can go do the best work they can do every day
do the best work they can do every day
do the best work they can do every day and like I said I you know a simple
and like I said I you know a simple
and like I said I you know a simple thing I said there’s no more crappy cars
thing I said there’s no more crappy cars
thing I said there’s no more crappy cars and that resonates you know is it okay
and that resonates you know is it okay
and that resonates you know is it okay yeah you’re right I mean I think there
yeah you’re right I mean I think there
yeah you’re right I mean I think there was sometimes so many boundaries put on
was sometimes so many boundaries put on
was sometimes so many boundaries put on them that we we didn’t give them a
them that we we didn’t give them a
them that we we didn’t give them a recipe for success so now we’re saying
recipe for success so now we’re saying
recipe for success so now we’re saying hey no excuses you know I don’t if it’s
hey no excuses you know I don’t if it’s
hey no excuses you know I don’t if it’s budget if it’s resources we have to do
budget if it’s resources we have to do
budget if it’s resources we have to do great cars trucks and crossovers and and
great cars trucks and crossovers and and
great cars trucks and crossovers and and it’s our job to enable you to do that
it’s our job to enable you to do that
it’s our job to enable you to do that and it’s it’s really been a
and it’s it’s really been a
and it’s it’s really been a transformation you can sometimes get
transformation you can sometimes get
transformation you can sometimes get bogged down in making decisions
bogged down in making decisions
bogged down in making decisions I think realizing that every decision
I think realizing that every decision
I think realizing that every decision not made is a decision made because if
not made is a decision made because if
not made is a decision made because if you’re trying to decide if I’m going to
you’re trying to decide if I’m going to
you’re trying to decide if I’m going to do something or not and you keep putting
do something or not and you keep putting
do something or not and you keep putting off the decision you’ve kind of made the
off the decision you’ve kind of made the
off the decision you’ve kind of made the not decision and and so you want you
not decision and and so you want you
not decision and and so you want you don’t want to be reckless with your
don’t want to be reckless with your
don’t want to be reckless with your decision-making but you also you want to
decision-making but you also you want to
decision-making but you also you want to be data-driven but also realizing that
be data-driven but also realizing that
be data-driven but also realizing that there’s many decisions you have to make
there’s many decisions you have to make
there’s many decisions you have to make where you don’t have perfect data and
where you don’t have perfect data and
where you don’t have perfect data and you never will and so one of the things
you never will and so one of the things
you never will and so one of the things we’re really you know driving in the
we’re really you know driving in the
we’re really you know driving in the company is speed you know how can we
company is speed you know how can we
company is speed you know how can we move quickly how can we reduce
move quickly how can we reduce
move quickly how can we reduce bureaucracy and again working with
bureaucracy and again working with
bureaucracy and again working with cruise automation you know one of the
cruise automation you know one of the
cruise automation you know one of the things I have said as I’ve talked to
things I have said as I’ve talked to
things I have said as I’ve talked to them is you know don’t accept if the
them is you know don’t accept if the
them is you know don’t accept if the company because we show up and we want
company because we show up and we want
company because we show up and we want to help and you know we don’t want to
to help and you know we don’t want to
to help and you know we don’t want to get in the way of that that company
get in the way of that that company
get in the way of that that company working but they’ve driven I’d say so
working but they’ve driven I’d say so
working but they’ve driven I’d say so many positive things into the company
many positive things into the company
many positive things into the company about moving with speed and what needs
about moving with speed and what needs
about moving with speed and what needs to be done in a meeting or what can just
to be done in a meeting or what can just
to be done in a meeting or what can just be done and so we’re constantly looking
be done and so we’re constantly looking
be done and so we’re constantly looking at that because you know being first is
at that because you know being first is
at that because you know being first is an advantage and so that’s what we’re
an advantage and so that’s what we’re
an advantage and so that’s what we’re really driving getting rid of the waste
really driving getting rid of the waste
really driving getting rid of the waste making sure we move quickly
making sure we move quickly
making sure we move quickly you know our leadership team we make
you know our leadership team we make
you know our leadership team we make sure that we don’t want to gate
sure that we don’t want to gate
sure that we don’t want to gate decisions I mean there’s many times
decisions I mean there’s many times
decisions I mean there’s many times where early global company early in the
where early global company early in the
where early global company early in the morning or late at night we’re on the
morning or late at night we’re on the
morning or late at night we’re on the phone making a call so we don’t stop
phone making a call so we don’t stop
phone making a call so we don’t stop anything and I think the just the
anything and I think the just the
anything and I think the just the mindset of knowing if them what longer
mindset of knowing if them what longer
mindset of knowing if them what longer you take to make a decision again you
you take to make a decision again you
you take to make a decision again you have to balance it of what data can you
have to balance it of what data can you
have to balance it of what data can you get and and and maybe be data-driven but
get and and and maybe be data-driven but
get and and and maybe be data-driven but if you just keep postponing something
if you just keep postponing something
if you just keep postponing something you really have made a decision and
you really have made a decision and
you really have made a decision and generally isn’t gonna move your company
generally isn’t gonna move your company
generally isn’t gonna move your company forward address challenges head-on I’m
forward address challenges head-on I’m
forward address challenges head-on I’m reminded of the plant manager who asked
reminded of the plant manager who asked
reminded of the plant manager who asked his lead engineer to explain her hiring
his lead engineer to explain her hiring
his lead engineer to explain her hiring process she said well I fill a bathtub
process she said well I fill a bathtub
process she said well I fill a bathtub with water and offer the applicant a
with water and offer the applicant a
with water and offer the applicant a teaspoon a tea cup and a bucket then we
teaspoon a tea cup and a bucket then we
teaspoon a tea cup and a bucket then we ask him or her to empty the tub I get it
ask him or her to empty the tub I get it
ask him or her to empty the tub I get it the manager said I’ll go get her we’ll
the manager said I’ll go get her we’ll
the manager said I’ll go get her we’ll use the bucket no the engineers said a
use the bucket no the engineers said a
use the bucket no the engineers said a go-getter will pull the drain plug
if you have an issue in your life at
if you have an issue in your life at work or at home pull the drain plug
work or at home pull the drain plug
work or at home pull the drain plug address it head-on and with everything
address it head-on and with everything
address it head-on and with everything you have address it right away
you have address it right away
you have address it right away in my experience it’s much better to get
in my experience it’s much better to get
in my experience it’s much better to get the right people in a room make a plan
the right people in a room make a plan
the right people in a room make a plan and address that challenge and remember
and address that challenge and remember
and address that challenge and remember hope is not a strategy problems don’t go
hope is not a strategy problems don’t go
hope is not a strategy problems don’t go away when you ignore them they tend to
away when you ignore them they tend to
away when you ignore them they tend to get bigger
get bigger
get bigger I find saying I screwed up to be hugely
I find saying I screwed up to be hugely
I find saying I screwed up to be hugely empowering because I’m a type-a
empowering because I’m a type-a
empowering because I’m a type-a personality and I generally have a point
personality and I generally have a point
personality and I generally have a point of view but you know I always tell my
of view but you know I always tell my
of view but you know I always tell my team I will have a point of view and I
team I will have a point of view and I
team I will have a point of view and I might jump out too fast but you know I
might jump out too fast but you know I
might jump out too fast but you know I always encourage them but if you know
always encourage them but if you know
always encourage them but if you know you come with facts or date or a
you come with facts or date or a
you come with facts or date or a different opinion you know I’m going to
different opinion you know I’m going to
different opinion you know I’m going to listen and I think it really reinforces
listen and I think it really reinforces
listen and I think it really reinforces it when you can say to your team you
it when you can say to your team you
it when you can say to your team you know I was thinking about that wrong or
know I was thinking about that wrong or
know I was thinking about that wrong or you know what I got that wrong because
you know what I got that wrong because
you know what I got that wrong because we don’t no one does everything right
we don’t no one does everything right
we don’t no one does everything right and so I think when you create that
and so I think when you create that
and so I think when you create that environment I think it’s the foundation
environment I think it’s the foundation
environment I think it’s the foundation of a learning environment as well I
of a learning environment as well I
of a learning environment as well I think it’s so important and every now
think it’s so important and every now
think it’s so important and every now and then you have to remind yourself
and then you have to remind yourself
and then you have to remind yourself about that it’s like you know and at
about that it’s like you know and at
about that it’s like you know and at least I should say I do every now and
least I should say I do every now and
least I should say I do every now and then I have to ask some great people
then I have to ask some great people
then I have to ask some great people around me who every now and then will
around me who every now and then will
around me who every now and then will say Mary and I value them because you
say Mary and I value them because you
say Mary and I value them because you know sometimes you get so wrapped up in
know sometimes you get so wrapped up in
know sometimes you get so wrapped up in what you’re doing or what you’re trying
what you’re doing or what you’re trying
what you’re doing or what you’re trying to get the company to do that you lose
to get the company to do that you lose
to get the company to do that you lose sight so I also say have people around
sight so I also say have people around
sight so I also say have people around you who are willing to to pull you aside
you who are willing to to pull you aside
you who are willing to to pull you aside every now and then it’s so important so
every now and then it’s so important so
every now and then it’s so important so you have not been at GM as long as your
you have not been at GM as long as your
you have not been at GM as long as your father but you you basically you you’ve
father but you you basically you you’ve
father but you you basically you you’ve spent your entire career there that’s
spent your entire career there that’s
spent your entire career there that’s incredibly unusual and so I’m curious
incredibly unusual and so I’m curious
incredibly unusual and so I’m curious was there ever a moment in time when you
was there ever a moment in time when you
was there ever a moment in time when you came close to leaving you know I have
came close to leaving you know I have
came close to leaving you know I have had a wonderful career at General Motors
had a wonderful career at General Motors
had a wonderful career at General Motors because and I’ve worked in so many
because and I’ve worked in so many
because and I’ve worked in so many different functions so I I think when I
different functions so I I think when I
different functions so I I think when I look back at my career I worked for a
look back at my career I worked for a
look back at my career I worked for a lot of great leaders who really
lot of great leaders who really
lot of great leaders who really challenged me and gave me great
challenged me and gave me great
challenged me and gave me great opportunities so of course it was
opportunities so of course it was
opportunities so of course it was difficult as we went through the
difficult as we went through the
difficult as we went through the bankruptcy and the restructuring in
bankruptcy and the restructuring in
bankruptcy and the restructuring in there there were moments where you you
there there were moments where you you
there there were moments where you you know questioned yourself of is this you
know questioned yourself of is this you
know questioned yourself of is this you know is
know is
know is the right decision for me but at that
the right decision for me but at that
the right decision for me but at that point I’d been at General Motors for
point I’d been at General Motors for
point I’d been at General Motors for almost 25 years and I knew what the
almost 25 years and I knew what the
almost 25 years and I knew what the company was capable of I knew it had
company was capable of I knew it had
company was capable of I knew it had great people and so I wanted to be a
great people and so I wanted to be a
great people and so I wanted to be a part and they had no idea I’d be in this
part and they had no idea I’d be in this
part and they had no idea I’d be in this role but I just wanted to be a part of
role but I just wanted to be a part of
role but I just wanted to be a part of the team that helped you know GM recover
the team that helped you know GM recover
the team that helped you know GM recover and be the company that I know it can be
and be the company that I know it can be
and be the company that I know it can be and I’m proud of the progress we’re
and I’m proud of the progress we’re
and I’m proud of the progress we’re making but we still have work to do so
making but we still have work to do so
making but we still have work to do so you know again when you you know
you know again when you you know
you know again when you you know sometimes you do that soul-searching of
sometimes you do that soul-searching of
sometimes you do that soul-searching of what what is really important to me and
what what is really important to me and
what what is really important to me and General Motors is very important to me
General Motors is very important to me
General Motors is very important to me we you know we employ 220,000 people
we you know we employ 220,000 people
we you know we employ 220,000 people around the world we bring products to
around the world we bring products to
around the world we bring products to market they give people freedom and so
market they give people freedom and so
market they give people freedom and so you know of course there’s there were
you know of course there’s there were
you know of course there’s there were minutes during that time but I knew
minutes during that time but I knew
minutes during that time but I knew where my heart was conduct yourself with
where my heart was conduct yourself with
where my heart was conduct yourself with integrity at all times in every aspect
integrity at all times in every aspect
integrity at all times in every aspect of your life be honest be fair keep your
of your life be honest be fair keep your
of your life be honest be fair keep your promises do what’s right for your family
promises do what’s right for your family
promises do what’s right for your family for your friends for your customers for
for your friends for your customers for
for your friends for your customers for your clients for your co-workers for
your clients for your co-workers for
your clients for your co-workers for yourself
yourself
yourself remember how you get things done it’s
remember how you get things done it’s
remember how you get things done it’s just as important as getting them done
just as important as getting them done
just as important as getting them done and remember that your integrity is
and remember that your integrity is
and remember that your integrity is priceless when unquestioned but
priceless when unquestioned but
priceless when unquestioned but worthless or worse when it isn’t your
worthless or worse when it isn’t your
worthless or worse when it isn’t your integrity is one of the most valuable
integrity is one of the most valuable
integrity is one of the most valuable possessions you have protect it
possessions you have protect it
possessions you have protect it cultivate it wear it with pride one of
cultivate it wear it with pride one of
cultivate it wear it with pride one of the other things is is you obviously why
the other things is is you obviously why
the other things is is you obviously why he considers one of the faces of
he considers one of the faces of
he considers one of the faces of successful women in business that
successful women in business that
successful women in business that sometimes appears to be an expectation
sometimes appears to be an expectation
sometimes appears to be an expectation that that will make you a champion of
that that will make you a champion of
that that will make you a champion of women in the workplace is that is that
women in the workplace is that is that
women in the workplace is that is that ever something that’s frustrating or how
ever something that’s frustrating or how
ever something that’s frustrating or how do you how do you handle that well I
do you how do you handle that well I
do you how do you handle that well I guess I’d like to be a champion of
guess I’d like to be a champion of
guess I’d like to be a champion of people in the workplace
people in the workplace
people in the workplace because I believe fundamentally that you
because I believe fundamentally that you
because I believe fundamentally that you when you you know you’ll have create the
when you you know you’ll have create the
when you you know you’ll have create the best experience have the best results
best experience have the best results
best experience have the best results when you engage the hearts and minds of
when you engage the hearts and minds of
when you engage the hearts and minds of your of your people so I mean that’s the
your of your people so I mean that’s the
your of your people so I mean that’s the way I look at it is there you know
way I look at it is there you know
way I look at it is there you know clearly if I can be a role model for
clearly if I can be a role model for
clearly if I can be a role model for young women to want to pursue a career
young women to want to pursue a career
young women to want to pursue a career in stem which i think is so vitally
in stem which i think is so vitally
in stem which i think is so vitally important or for them to say I’m going
important or for them to say I’m going
important or for them to say I’m going to aspire to do this because I’ve seen
to aspire to do this because I’ve seen
to aspire to do this because I’ve seen her and she did it so why can’t I and if
her and she did it so why can’t I and if
her and she did it so why can’t I and if I can provide that role model I you know
I can provide that role model I you know
I can provide that role model I you know that that makes me extremely happy I had
that that makes me extremely happy I had
that that makes me extremely happy I had in my first year in the job I had
in my first year in the job I had
in my first year in the job I had somebody come up to me and said because
somebody come up to me and said because
somebody come up to me and said because of you my daughter has chosen to study
of you my daughter has chosen to study
of you my daughter has chosen to study engineering and it was like one of the
engineering and it was like one of the
engineering and it was like one of the best comments you could get and so you
best comments you could get and so you
best comments you could get and so you know for sure that that is very
know for sure that that is very
know for sure that that is very meaningful at General Motors because you
meaningful at General Motors because you
meaningful at General Motors because you know you can’t say diversity is so
know you can’t say diversity is so
know you can’t say diversity is so vitally important for the success of our
vitally important for the success of our
vitally important for the success of our company and it’s not something that you
company and it’s not something that you
company and it’s not something that you could say well I did it and it’s done
could say well I did it and it’s done
could say well I did it and it’s done it’s something you continually work on a
it’s something you continually work on a
it’s something you continually work on a champion a group of the most senior
champion a group of the most senior
champion a group of the most senior women so the top 35 women in the company
women so the top 35 women in the company
women so the top 35 women in the company but it’s really for me it’s getting them
but it’s really for me it’s getting them
but it’s really for me it’s getting them to say they you know don’t come to me
to say they you know don’t come to me
to say they you know don’t come to me and tell me everything that’s wrong
and tell me everything that’s wrong
and tell me everything that’s wrong you’re a senior person in this company
you’re a senior person in this company
you’re a senior person in this company go go tell me how you’re gonna solve
go go tell me how you’re gonna solve
go go tell me how you’re gonna solve those problems and what you’re going to
those problems and what you’re going to
those problems and what you’re going to do to make it better and you know we now
do to make it better and you know we now
do to make it better and you know we now meet three to four times a year and work
meet three to four times a year and work
meet three to four times a year and work on what are some of the issues with
on what are some of the issues with
on what are some of the issues with women in diversity because what I found
women in diversity because what I found
women in diversity because what I found earlier in my career is I worked on
earlier in my career is I worked on
earlier in my career is I worked on diversity is generally a lot of times
diversity is generally a lot of times
diversity is generally a lot of times when you solve issues for women you
when you solve issues for women you
when you solve issues for women you solve issues for everyone because a lot
solve issues for everyone because a lot
solve issues for everyone because a lot of time men have the same issues or you
of time men have the same issues or you
of time men have the same issues or you know if it’s a minority issue or
know if it’s a minority issue or
know if it’s a minority issue or whatever it is a lot of it can get
whatever it is a lot of it can get
whatever it is a lot of it can get solved with with solving the women the
solved with with solving the women the
solved with with solving the women the issue that’s termed the woman’s issue
issue that’s termed the woman’s issue
issue that’s termed the woman’s issue and so I’m dedicated to that but but I
and so I’m dedicated to that but but I
and so I’m dedicated to that but but I also believe you know it’s if you want
also believe you know it’s if you want
also believe you know it’s if you want to win the hearts and minds of your
to win the hearts and minds of your
to win the hearts and minds of your entire team
thank you guys so much for watching I
thank you guys so much for watching I made this foodie because Anushka asked
made this foodie because Anushka asked
made this foodie because Anushka asked me to if there’s something you’d like me
me to if there’s something you’d like me
me to if there’s something you’d like me to cover in a future top ten check out
to cover in a future top ten check out
to cover in a future top ten check out the link in the description and go and
the link in the description and go and
the link in the description and go and cast your vote I’d also love to know
cast your vote I’d also love to know
cast your vote I’d also love to know what did you learn from this video what
what did you learn from this video what
what did you learn from this video what lesson really hit home the hardest what
lesson really hit home the hardest what
lesson really hit home the hardest what are you going to immediately apply
are you going to immediately apply
are you going to immediately apply somehow to your life or to your business
somehow to your life or to your business
somehow to your life or to your business leave it down the comments below I’m
leave it down the comments below I’m
leave it down the comments below I’m really curious to find out I also want
really curious to find out I also want
really curious to find out I also want to give a quick shout out to Jelena of
to give a quick shout out to Jelena of
to give a quick shout out to Jelena of Stroh Scott thank you so much for
Stroh Scott thank you so much for
Stroh Scott thank you so much for picking up a copy in my book your one
picking up a copy in my book your one
picking up a copy in my book your one word doing the review putting on your
word doing the review putting on your
word doing the review putting on your YouTube channel
YouTube channel
YouTube channel I really really appreciate the support
I really really appreciate the support
I really really appreciate the support and I’m really happy that you enjoyed
and I’m really happy that you enjoyed
and I’m really happy that you enjoyed the book I’m super excited to bring a
the book I’m super excited to bring a
the book I’m super excited to bring a book review for you about a book that I
book review for you about a book that I
book review for you about a book that I finished reading quite recently which is
finished reading quite recently which is
finished reading quite recently which is called your one-word by Evan Carmichael
called your one-word by Evan Carmichael
called your one-word by Evan Carmichael thank you guys again for watching I
thank you guys again for watching I
thank you guys again for watching I believe in you
believe in you
believe in you I hope you continue to believe in
I hope you continue to believe in
I hope you continue to believe in yourself and whatever your one word is
yourself and whatever your one word is
yourself and whatever your one word is much love I’ll see you soon
were there ever moments where you felt
were there ever moments where you felt like because of your gender you were you
like because of your gender you were you
like because of your gender you were you were not being given the same
were not being given the same
were not being given the same opportunities or that the people were
opportunities or that the people were
opportunities or that the people were not treating you with the same level of
not treating you with the same level of
not treating you with the same level of respect that that they might give to a
respect that that they might give to a
respect that that they might give to a man you know I would say of course there
man you know I would say of course there
man you know I would say of course there there was times it was a benefit there
there was times it was a benefit there
there was times it was a benefit there was times where maybe it was a detriment
was times where maybe it was a detriment
was times where maybe it was a detriment but I think overall it balances out and
but I think overall it balances out and
but I think overall it balances out and I think that’s an issue that’s not an
I think that’s an issue that’s not an
I think that’s an issue that’s not an issue for women or you know any
issue for women or you know any
issue for women or you know any diversity group that’s just life I mean
diversity group that’s just life I mean
diversity group that’s just life I mean there’s times where you know you’re what
there’s times where you know you’re what
there’s times where you know you’re what you bring forward is going to be viewed
you bring forward is going to be viewed
you bring forward is going to be viewed more positively and there’s times where
more positively and there’s times where
more positively and there’s times where it’s not so that’s the way I which which
it’s not so that’s the way I which which
it’s not so that’s the way I which which is a which is a great way to look at it
is a which is a great way to look at it
is a which is a great way to look at it so the I guess to help the audience
so the I guess to help the audience
so the I guess to help the audience because they’re going to be moving
because they’re going to be moving
because they’re going to be moving through these careers what do you do
through these careers what do you do
through these careers what do you do when when someone treats you that way
when when someone treats you that way
when when someone treats you that way that that you feel like they’re there
that that you feel like they’re there
that that you feel like they’re there limiting you they’re keeping you on the
limiting you they’re keeping you on the
limiting you they’re keeping you on the sidelines in some way relative to what
sidelines in some way relative to what
sidelines in some way relative to what you could provide in terms of talent
you could provide in terms of talent
you could provide in terms of talent well I think first of all assume
well I think first of all assume
well I think first of all assume goodness assume if somebody says
goodness assume if somebody says
goodness assume if somebody says something or does something that you say
something or does something that you say
something or does something that you say wow that that guy if I choose to I can
wow that that guy if I choose to I can
wow that that guy if I choose to I can interpret that and I can get really
interpret that and I can get really
interpret that and I can get really angry about that and I can be wowed they
angry about that and I can be wowed they
angry about that and I can be wowed they don’t they don’t value a woman or they
don’t they don’t value a woman or they
don’t they don’t value a woman or they don’t value this or they don’t value
don’t value this or they don’t value
don’t value this or they don’t value that and so my first is to extend into a
that and so my first is to extend into a
that and so my first is to extend into a sus intent because sometimes people we
sus intent because sometimes people we
sus intent because sometimes people we all come from a different background and
all come from a different background and
all come from a different background and we have different learning and different
we have different learning and different
we have different learning and different perceptions so it may just be that you
perceptions so it may just be that you
perceptions so it may just be that you know they have a perception and and it’s
know they have a perception and and it’s
know they have a perception and and it’s not it’s not personal it’s not about me
not it’s not personal it’s not about me
not it’s not personal it’s not about me so I think then often there’s an
so I think then often there’s an
so I think then often there’s an opportunity to have a conversation you
opportunity to have a conversation you
opportunity to have a conversation you know there are times where you have to
know there are times where you have to
know there are times where you have to stand up for yourself and go have that
stand up for yourself and go have that
stand up for yourself and go have that conversation that you may think is a
conversation that you may think is a
conversation that you may think is a little difficult but anything so you
little difficult but anything so you
little difficult but anything so you have to do that and I think having a
have to do that and I think having a
have to do that and I think having a great relationship with mentors or with
great relationship with mentors or with
great relationship with mentors or with your supervisor that you can say hey you
your supervisor that you can say hey you
your supervisor that you can say hey you know I understand this opportunities
know I understand this opportunities
know I understand this opportunities available am i in consideration if not
available am i in consideration if not
available am i in consideration if not why not and sometimes you may think you
why not and sometimes you may think you
why not and sometimes you may think you are but you get an answer where you know
are but you get an answer where you know
are but you get an answer where you know you really do need to do some other
you really do need to do some other
you really do need to do some other things sometimes that’s like hey you
things sometimes that’s like hey you
things sometimes that’s like hey you know what I didn’t think you were
know what I didn’t think you were
know what I didn’t think you were interested so I think you have to be
interested so I think you have to be
interested so I think you have to be your own advocate but I think it starts
your own advocate but I think it starts
your own advocate but I think it starts with you know a lot of times if there’s
with you know a lot of times if there’s
with you know a lot of times if there’s a there’s something that you can
a there’s something that you can
a there’s something that you can perceive as negative and really it’s a
perceive as negative and really it’s a
perceive as negative and really it’s a conversation a way of really
conversation a way of really
conversation a way of really to understanding I think in our school
to understanding I think in our school
to understanding I think in our school from you know fifth grade on I loved
from you know fifth grade on I loved
from you know fifth grade on I loved math and science and so it was very
math and science and so it was very
math and science and so it was very natural for me to want to go into those
natural for me to want to go into those
natural for me to want to go into those I wasn’t quite sure what I was gonna do
I wasn’t quite sure what I was gonna do
I wasn’t quite sure what I was gonna do with it at one point when I was headed
with it at one point when I was headed
with it at one point when I was headed to college I was just simply gonna major
to college I was just simply gonna major
to college I was just simply gonna major in math because I really enjoyed that
in math because I really enjoyed that
in math because I really enjoyed that and then you know found that a career in
and then you know found that a career in
and then you know found that a career in engineering really applied math and so
engineering really applied math and so
engineering really applied math and so it seemed to make a lot of sense and
it seemed to make a lot of sense and
it seemed to make a lot of sense and then automotive is it’s kind of in my
then automotive is it’s kind of in my
then automotive is it’s kind of in my blood I grew up in southeastern Michigan
blood I grew up in southeastern Michigan
blood I grew up in southeastern Michigan my dad was a dye maker at General Motors
my dad was a dye maker at General Motors
my dad was a dye maker at General Motors for about 39 years so you know from the
for about 39 years so you know from the
for about 39 years so you know from the days where you stood outside the
days where you stood outside the
days where you stood outside the dealerships looking to see the new
dealerships looking to see the new
dealerships looking to see the new vehicles that was kind of how I was
vehicles that was kind of how I was
vehicles that was kind of how I was raised so it seemed very natural to go
raised so it seemed very natural to go
raised so it seemed very natural to go into the auto industry know it could be
into the auto industry know it could be
into the auto industry know it could be the CEO of this company some day I
the CEO of this company some day I
the CEO of this company some day I stayed focused on the job I was doing I
stayed focused on the job I was doing I
stayed focused on the job I was doing I bet you know that sincerely I’m serious
bet you know that sincerely I’m serious
bet you know that sincerely I’m serious and I think sometimes you know in
and I think sometimes you know in
and I think sometimes you know in industry people are too focused on the
industry people are too focused on the
industry people are too focused on the next job as opposed to their job the job
next job as opposed to their job the job
next job as opposed to their job the job they’re really doing it that’s been my
they’re really doing it that’s been my
they’re really doing it that’s been my focus I’ve never approached it from that
focus I’ve never approached it from that
focus I’ve never approached it from that perspective I’ve just you know go in
perspective I’ve just you know go in
perspective I’ve just you know go in work hard do what needs to be done build
work hard do what needs to be done build
work hard do what needs to be done build a strong team what does it say to the
a strong team what does it say to the
a strong team what does it say to the American auto industry and the American
American auto industry and the American
American auto industry and the American people to see a woman on top when I
people to see a woman on top when I
people to see a woman on top when I started here 33 years ago it had no idea
started here 33 years ago it had no idea
started here 33 years ago it had no idea this is this is the role I would be
this is this is the role I would be
this is this is the role I would be playing but I approached every position
playing but I approached every position
playing but I approached every position like I was going to do it for the rest
like I was going to do it for the rest
like I was going to do it for the rest of my life so I think that’s a very
of my life so I think that’s a very
of my life so I think that’s a very strong message about hard work pays off
strong message about hard work pays off
strong message about hard work pays off [Music]
if you have to think of one word that’s
if you have to think of one word that’s most important to you or that sums you
most important to you or that sums you
most important to you or that sums you Apple that would be like a little beacon
Apple that would be like a little beacon
Apple that would be like a little beacon pay believe nation if you want to know
pay believe nation if you want to know
pay believe nation if you want to know what the most important one word is for
what the most important one word is for
what the most important one word is for Tony Robbins Gary Vaynerchuk Oprah
Tony Robbins Gary Vaynerchuk Oprah
Tony Robbins Gary Vaynerchuk Oprah Winfrey will.i.am and Howard Schultz I
Winfrey will.i.am and Howard Schultz I
Winfrey will.i.am and Howard Schultz I have a very special secret video for you
have a very special secret video for you
have a very special secret video for you check the description for details
check the description for details
check the description for details [Music]
”
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