stop saying I can’t when you say I can’t you remove possibilities from your life
you remove possibilities from your life
you remove possibilities from your life that could have a tremendous positive
that could have a tremendous positive
that could have a tremendous positive impact on where you go when you say I
impact on where you go when you say I
impact on where you go when you say I can’t you shut doors you limit yourself
can’t you shut doors you limit yourself
can’t you shut doors you limit yourself and you limit the business that you can
and you limit the business that you can
and you limit the business that you can create for yourself I recently came back
create for yourself I recently came back
create for yourself I recently came back from a Carnival cruise and I met the DJ
from a Carnival cruise and I met the DJ
from a Carnival cruise and I met the DJ in the elevator on the first day I was
in the elevator on the first day I was
in the elevator on the first day I was so excited because I’m a big dancer I
so excited because I’m a big dancer I
so excited because I’m a big dancer I love salsa music I’m an investor in a
love salsa music I’m an investor in a
love salsa music I’m an investor in a salsa company here in Toronto and I’m a
salsa company here in Toronto and I’m a
salsa company here in Toronto and I’m a DJ dancer sometimes teaching I love
DJ dancer sometimes teaching I love
DJ dancer sometimes teaching I love salsa bachata kizomba all the Latin
salsa bachata kizomba all the Latin
salsa bachata kizomba all the Latin dances and I’m excited that the DJ’s on
dances and I’m excited that the DJ’s on
dances and I’m excited that the DJ’s on the elevator with me I wanted to pick
the elevator with me I wanted to pick
the elevator with me I wanted to pick his brain see what he had plain ask for
his brain see what he had plain ask for
his brain see what he had plain ask for some songs and he said he played sauce a
some songs and he said he played sauce a
some songs and he said he played sauce a plate bachata and they said you play
plate bachata and they said you play
plate bachata and they said you play kizomba in his own was a dancer that
kizomba in his own was a dancer that
kizomba in his own was a dancer that we’re teaching now here in Toronto and I
we’re teaching now here in Toronto and I
we’re teaching now here in Toronto and I wanted to practice I wanted to get my
wanted to practice I wanted to get my
wanted to practice I wanted to get my kazoomba on and he said no I can’t and
kazoomba on and he said no I can’t and
kazoomba on and he said no I can’t and that was the end of the conversation and
that was the end of the conversation and
that was the end of the conversation and I think what do you mean you can’t how
I think what do you mean you can’t how
I think what do you mean you can’t how hard is it to find one kizomba song and
hard is it to find one kizomba song and
hard is it to find one kizomba song and play it tonight it’ll take five minutes
play it tonight it’ll take five minutes
play it tonight it’ll take five minutes go online find one song and play it
go online find one song and play it
go online find one song and play it better yet ask me hey that’s a great
better yet ask me hey that’s a great
better yet ask me hey that’s a great idea I don’t usually play kizomba but
idea I don’t usually play kizomba but
idea I don’t usually play kizomba but I’ll play one for you tonight what’s
I’ll play one for you tonight what’s
I’ll play one for you tonight what’s your favorite kizomba song how hard
your favorite kizomba song how hard
your favorite kizomba song how hard would that have been and instead of me
would that have been and instead of me
would that have been and instead of me slamming the guy and saying what bad
slamming the guy and saying what bad
slamming the guy and saying what bad service carnival provides I’d be
service carnival provides I’d be
service carnival provides I’d be praising them and saying hey what a
praising them and saying hey what a
praising them and saying hey what a great example of customer service he
great example of customer service he
great example of customer service he would have made an impact on my vacation
would have made an impact on my vacation
would have made an impact on my vacation on my experience with that company just
on my experience with that company just
on my experience with that company just by limiting the word I can’t it’s so
by limiting the word I can’t it’s so
by limiting the word I can’t it’s so important when somebody says I can’t to
important when somebody says I can’t to
important when somebody says I can’t to you how do you feel you feel like you’re
you how do you feel you feel like you’re
you how do you feel you feel like you’re out of options you feel upset you feel
out of options you feel upset you feel
out of options you feel upset you feel hopeless you do not want your customers
hopeless you do not want your customers
hopeless you do not want your customers and your prospects feeling that way
and your prospects feeling that way
and your prospects feeling that way about your business I don’t even blame
about your business I don’t even blame
about your business I don’t even blame the guy
the guy
the guy I blame carnival because that’s bad
I blame carnival because that’s bad
I blame carnival because that’s bad training everybody on that boat needs to
training everybody on that boat needs to
training everybody on that boat needs to know never to say I can’t to a customer
know never to say I can’t to a customer
know never to say I can’t to a customer this is a service-based business it’s
this is a service-based business it’s
this is a service-based business it’s all about service provide good service
all about service provide good service
all about service provide good service it’s not that difficult and I know what
it’s not that difficult and I know what
it’s not that difficult and I know what you’re thinking hey it’s hard you know
you’re thinking hey it’s hard you know
you’re thinking hey it’s hard you know maybe the guys really busy maybe doesn’t
maybe the guys really busy maybe doesn’t
maybe the guys really busy maybe doesn’t want to step outside the box maybe he’s
want to step outside the box maybe he’s
want to step outside the box maybe he’s got a lot on his plate and fine we’re
got a lot on his plate and fine we’re
got a lot on his plate and fine we’re all busy I’m busy you’re busy but busy
all busy I’m busy you’re busy but busy
all busy I’m busy you’re busy but busy is not enough this would have taken five
is not enough this would have taken five
is not enough this would have taken five minutes and had a massive impact on how
minutes and had a massive impact on how
minutes and had a massive impact on how I thought about him and the company you
I thought about him and the company you
I thought about him and the company you have to go that extra mile if you don’t
have to go that extra mile if you don’t
have to go that extra mile if you don’t you’re going to be forgettable and
you’re going to be forgettable and
you’re going to be forgettable and people won’t come back and they won’t
people won’t come back and they won’t
people won’t come back and they won’t talk about you stop spending your money
talk about you stop spending your money
talk about you stop spending your money on advertising and marketing and invest
on advertising and marketing and invest
on advertising and marketing and invest in the customer experience every
in the customer experience every
in the customer experience every experience with your business should be
experience with your business should be
experience with your business should be fantastic amazing make me want to come
fantastic amazing make me want to come
fantastic amazing make me want to come back and do more with you that’s where
back and do more with you that’s where
back and do more with you that’s where your time and effort should go because
your time and effort should go because
your time and effort should go because that will help spread the word and get
that will help spread the word and get
that will help spread the word and get repeat business coming to you so some
repeat business coming to you so some
repeat business coming to you so some action items some steps for you what to
action items some steps for you what to
action items some steps for you what to do next the next time somebody says can
do next the next time somebody says can
do next the next time somebody says can you do something and before you say i
you do something and before you say i
you do something and before you say i can if you’re thinking i can’t pause
can if you’re thinking i can’t pause
can if you’re thinking i can’t pause breathe take two minutes and try to
breathe take two minutes and try to
breathe take two minutes and try to think of a way that you can just think
think of a way that you can just think
think of a way that you can just think outside the box this is not what you
outside the box this is not what you
outside the box this is not what you typically do you may not provide that
typically do you may not provide that
typically do you may not provide that exact product or service but just humor
exact product or service but just humor
exact product or service but just humor me and take two minutes to try to find a
me and take two minutes to try to find a
me and take two minutes to try to find a solution when your brain is set on
solution when your brain is set on
solution when your brain is set on finding something often it will surprise
finding something often it will surprise
finding something often it will surprise you and find it so just stop yourself
you and find it so just stop yourself
you and find it so just stop yourself for two minutes and think about it okay
for two minutes and think about it okay
for two minutes and think about it okay number two step number two find the
number two step number two find the
number two step number two find the closest thing that you can do to help
closest thing that you can do to help
closest thing that you can do to help them if you can’t help this customer
them if you can’t help this customer
them if you can’t help this customer with exactly what they want find the
with exactly what they want find the
with exactly what they want find the closest thing that you can
closest thing that you can
closest thing that you can do to help them and show them that you
do to help them and show them that you
do to help them and show them that you care that’s what it’s all about at the
care that’s what it’s all about at the
care that’s what it’s all about at the end of the day if you can actually help
end of the day if you can actually help
end of the day if you can actually help them it’s fine but you want them walking
them it’s fine but you want them walking
them it’s fine but you want them walking away thinking like you tried everything
away thinking like you tried everything
away thinking like you tried everything you could to help them not to get their
you could to help them not to get their
you could to help them not to get their money but to help them don’t try to
money but to help them don’t try to
money but to help them don’t try to settle on something they don’t need find
settle on something they don’t need find
settle on something they don’t need find the closest thing that you can do for
the closest thing that you can do for
the closest thing that you can do for them and show them you’re thinking
them and show them you’re thinking
them and show them you’re thinking outside the box say you know we don’t
outside the box say you know we don’t
outside the box say you know we don’t really do this but here’s an idea that
really do this but here’s an idea that
really do this but here’s an idea that might work for you and give them the
might work for you and give them the
might work for you and give them the best closest option that you can find
best closest option that you can find
best closest option that you can find and step three if that doesn’t work if
and step three if that doesn’t work if
and step three if that doesn’t work if you if you have nothing absolutely
you if you have nothing absolutely
you if you have nothing absolutely nothing then pass them on to a
nothing then pass them on to a
nothing then pass them on to a competitor pass them on to another
competitor pass them on to another
competitor pass them on to another company that you know can help them even
company that you know can help them even
company that you know can help them even that means giving them to your
that means giving them to your
that means giving them to your competition because the customer will
competition because the customer will
competition because the customer will walk away feeling great about your
walk away feeling great about your
walk away feeling great about your business they’ll feeling great about you
business they’ll feeling great about you
business they’ll feeling great about you or your employee and they’ll wanna come
or your employee and they’ll wanna come
or your employee and they’ll wanna come back and spend money with you even if it
back and spend money with you even if it
back and spend money with you even if it didn’t work out this time if you sell
didn’t work out this time if you sell
didn’t work out this time if you sell them something that they don’t need
them something that they don’t need
them something that they don’t need they’re going to be pissed off they’re
they’re going to be pissed off they’re
they’re going to be pissed off they’re not going to come back I’m going to tell
not going to come back I’m going to tell
not going to come back I’m going to tell their friends about what crappy service
their friends about what crappy service
their friends about what crappy service you have but if you pass them on your
you have but if you pass them on your
you have but if you pass them on your competition say hey this is the best
competition say hey this is the best
competition say hey this is the best that we can do like I’m thinking outside
that we can do like I’m thinking outside
that we can do like I’m thinking outside the box here this is a closest thing we
the box here this is a closest thing we
the box here this is a closest thing we can come with but I don’t think it’s
can come with but I don’t think it’s
can come with but I don’t think it’s going to solve you know what you need
going to solve you know what you need
going to solve you know what you need your best bet is probably to go down the
your best bet is probably to go down the
your best bet is probably to go down the street to this company and they can
street to this company and they can
street to this company and they can solve your problem for you they’re going
solve your problem for you they’re going
solve your problem for you they’re going to love that you give them that tip
to love that you give them that tip
to love that you give them that tip they’re going to love your business is
they’re going to love your business is
they’re going to love your business is gonna have nothing but good thoughts if
gonna have nothing but good thoughts if
gonna have nothing but good thoughts if they have another potentially she
they have another potentially she
they have another potentially she they’re going to come back to you and
they’re going to come back to you and
they’re going to come back to you and they’re going to tell their friends
they’re going to tell their friends
they’re going to tell their friends about you or make videos like this I
about you or make videos like this I
about you or make videos like this I wish somebody gave me that kind of
wish somebody gave me that kind of
wish somebody gave me that kind of experience because I would promote them
experience because I would promote them
experience because I would promote them that’s what you need for your business
that’s what you need for your business
that’s what you need for your business so eliminate the words I can’t from your
so eliminate the words I can’t from your
so eliminate the words I can’t from your vocabulary today and everybody on your
vocabulary today and everybody on your
vocabulary today and everybody on your team and you’ll start seeing
team and you’ll start seeing
team and you’ll start seeing improvements for your company it’s one
improvements for your company it’s one
improvements for your company it’s one small change but has a dramatic impact
small change but has a dramatic impact
small change but has a dramatic impact on what happens with your company
on what happens with your company
on what happens with your company belief if you like this video you know
belief if you like this video you know
belief if you like this video you know the drill thumbs up below thanks guys
the drill thumbs up below thanks guys
the drill thumbs up below thanks guys and I want to hear we have to think you
and I want to hear we have to think you
and I want to hear we have to think you liked this video leave a comment
liked this video leave a comment
liked this video leave a comment underneath let me know what you’re
underneath let me know what you’re
underneath let me know what you’re thinking about if you have a question
thinking about if you have a question
thinking about if you have a question for your company leave it below I always
for your company leave it below I always
for your company leave it below I always read those I read every single comment
read those I read every single comment
read those I read every single comment that comes in and i love it always makes
that comes in and i love it always makes
that comes in and i love it always makes my day so please leave a comment below
my day so please leave a comment below
my day so please leave a comment below thank you i’ll see you soon
”
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