good morning believe nation today’s message is make amends please please
message is make amends please please
message is make amends please please forgive me over to you jared leto awake
forgive me over to you jared leto awake
forgive me over to you jared leto awake mood in espresso TV go when I was a kid
mood in espresso TV go when I was a kid
mood in espresso TV go when I was a kid on more than one occasion I got in the
on more than one occasion I got in the
on more than one occasion I got in the fight with somebody in the schoolyard
fight with somebody in the schoolyard
fight with somebody in the schoolyard and the next day they were you know
and the next day they were you know
and the next day they were you know close friends so that doesn’t always
close friends so that doesn’t always
close friends so that doesn’t always happen and it’s not a great way to make
happen and it’s not a great way to make
happen and it’s not a great way to make a good friend but there are
a good friend but there are
a good friend but there are opportunities for people to take some of
opportunities for people to take some of
opportunities for people to take some of their mistakes and make them right and
their mistakes and make them right and
their mistakes and make them right and there’s nothing more powerful than
there’s nothing more powerful than
there’s nothing more powerful than somebody who has made a mistake to
somebody who has made a mistake to
somebody who has made a mistake to promptly admitted and to make amends
promptly admitted and to make amends
promptly admitted and to make amends that can be an incredible thing and I
that can be an incredible thing and I
that can be an incredible thing and I think a lot of people have probably done
think a lot of people have probably done
think a lot of people have probably done that I’ve had regret and have changed
that I’ve had regret and have changed
that I’ve had regret and have changed and have learned that what they’ve done
and have learned that what they’ve done
and have learned that what they’ve done is hurt other people and come back and
is hurt other people and come back and
is hurt other people and come back and said you know what hey I messed up I’m
said you know what hey I messed up I’m
said you know what hey I messed up I’m sorry and you know i’d like to make it
sorry and you know i’d like to make it
sorry and you know i’d like to make it right so in this clip he’s talking about
right so in this clip he’s talking about
right so in this clip he’s talking about his personal life but i think this
his personal life but i think this
his personal life but i think this applies really well to entrepreneurs as
applies really well to entrepreneurs as
applies really well to entrepreneurs as well because it’s really important that
well because it’s really important that
well because it’s really important that you make it right by the client you know
you make it right by the client you know
you make it right by the client you know you’re going to make mistakes you’re
you’re going to make mistakes you’re
you’re going to make mistakes you’re going to make errors you’re going to
going to make errors you’re going to
going to make errors you’re going to have mess ups that you have in your
have mess ups that you have in your
have mess ups that you have in your business that are not intentional but
business that are not intentional but
business that are not intentional but you still have to make it right for the
you still have to make it right for the
you still have to make it right for the client so i stoled the story recently on
client so i stoled the story recently on
client so i stoled the story recently on my youtube channel about i was working
my youtube channel about i was working
my youtube channel about i was working with a client of mine aweber on a video
with a client of mine aweber on a video
with a client of mine aweber on a video and the internet connection died on us
and the internet connection died on us
and the internet connection died on us almost at the end of the session and i
almost at the end of the session and i
almost at the end of the session and i had to make it right right I didn’t want
had to make it right right I didn’t want
had to make it right right I didn’t want to I didn’t want them to have a negative
to I didn’t want them to have a negative
to I didn’t want them to have a negative experience in what you guys have a
experience in what you guys have a
experience in what you guys have a negative experience and so I booked them
negative experience and so I booked them
negative experience and so I booked them in for the next day to do another
in for the next day to do another
in for the next day to do another session for free on my dime and I went
session for free on my dime and I went
session for free on my dime and I went to an internet cafe flew back home the
to an internet cafe flew back home the
to an internet cafe flew back home the Toronto to make sure that this would not
Toronto to make sure that this would not
Toronto to make sure that this would not happen and they had an amazing
happen and they had an amazing
happen and they had an amazing experience it’s also important to make
experience it’s also important to make
experience it’s also important to make amends with the people on your team just
amends with the people on your team just
amends with the people on your team just as early as this morning I was looking
as early as this morning I was looking
as early as this morning I was looking through the videos that I’m supposed to
through the videos that I’m supposed to
through the videos that I’m supposed to be recording for today and I wrote to
be recording for today and I wrote to
be recording for today and I wrote to Christine on my video editor
Christine on my video editor
Christine on my video editor Christina and I asked her to do one of
Christina and I asked her to do one of
Christina and I asked her to do one of the videos that I didn’t tag properly we
the videos that I didn’t tag properly we
the videos that I didn’t tag properly we have a we have a system a way of how we
have a we have a system a way of how we
have a we have a system a way of how we tag our videos that she knows what to do
tag our videos that she knows what to do
tag our videos that she knows what to do next and I didn’t tag and I said hey
next and I didn’t tag and I said hey
next and I didn’t tag and I said hey Christina can you please get this video
Christina can you please get this video
Christina can you please get this video out as soon as possible because I want
out as soon as possible because I want
out as soon as possible because I want to look at it and she wrote back say
to look at it and she wrote back say
to look at it and she wrote back say well you didn’t tag it and she’s right
well you didn’t tag it and she’s right
well you didn’t tag it and she’s right it was my fault and so I accepted the
it was my fault and so I accepted the
it was my fault and so I accepted the blame and let her know listen this is on
blame and let her know listen this is on
blame and let her know listen this is on me thank you so much for doing this and
me thank you so much for doing this and
me thank you so much for doing this and so you have to accept the blame and make
so you have to accept the blame and make
so you have to accept the blame and make amends with your team as well I’d also
amends with your team as well I’d also
amends with your team as well I’d also say finally that you have to empower
say finally that you have to empower
say finally that you have to empower your team to allow them to make amends
your team to allow them to make amends
your team to allow them to make amends as well to make sure that the customer
as well to make sure that the customer
as well to make sure that the customer is taken care of if there’s a guy on my
is taken care of if there’s a guy on my
is taken care of if there’s a guy on my team name GT who handles all of our work
team name GT who handles all of our work
team name GT who handles all of our work with the 8,000 authors write for my
with the 8,000 authors write for my
with the 8,000 authors write for my website and you know we make mistakes
website and you know we make mistakes
website and you know we make mistakes sometimes he might make a mistake
sometimes he might make a mistake
sometimes he might make a mistake sometimes our system I’m making mistakes
sometimes our system I’m making mistakes
sometimes our system I’m making mistakes sometimes it’s not the best experience
sometimes it’s not the best experience
sometimes it’s not the best experience for an author for whatever reason and
for an author for whatever reason and
for an author for whatever reason and I’ve empowered him to let him give out
I’ve empowered him to let him give out
I’ve empowered him to let him give out bonuses and awards and connections with
bonuses and awards and connections with
bonuses and awards and connections with me and just different things different
me and just different things different
me and just different things different ways to go above and beyond beyond just
ways to go above and beyond beyond just
ways to go above and beyond beyond just fixing the problem like yes you fix the
fixing the problem like yes you fix the
fixing the problem like yes you fix the problem but then also find ways to give
problem but then also find ways to give
problem but then also find ways to give your customers something a little extra
your customers something a little extra
your customers something a little extra because if you can do that if you can
because if you can do that if you can
because if you can do that if you can stand out in their mind to solve the
stand out in their mind to solve the
stand out in their mind to solve the problem quickly and then give them a
problem quickly and then give them a
problem quickly and then give them a little bit more then that’s an amazing
little bit more then that’s an amazing
little bit more then that’s an amazing opportunity to win a client for life
opportunity to win a client for life
opportunity to win a client for life because clients understand that no
because clients understand that no
because clients understand that no business is perfect that there are going
business is perfect that there are going
business is perfect that there are going to be mistakes and it’s how you handle
to be mistakes and it’s how you handle
to be mistakes and it’s how you handle that mistake and not just solving the
that mistake and not just solving the
that mistake and not just solving the problem but then giving them that extra
problem but then giving them that extra
problem but then giving them that extra juice to make them love you that that
juice to make them love you that that
juice to make them love you that that will earn you potential client from
will earn you potential client from
will earn you potential client from letter so the question of the day today
letter so the question of the day today
letter so the question of the day today is I want to know how you’ve recently
is I want to know how you’ve recently
is I want to know how you’ve recently made amends with a client leave it in
made amends with a client leave it in
made amends with a client leave it in the comments below and I’m going to join
the comments below and I’m going to join
the comments below and I’m going to join the discussion thank you guys so much
the discussion thank you guys so much
the discussion thank you guys so much for watching have an amazing day
for watching have an amazing day
for watching have an amazing day continue to believe and I’ll see you
continue to believe and I’ll see you
continue to believe and I’ll see you again tomorrow morning for another shot
again tomorrow morning for another shot
again tomorrow morning for another shot events press 0
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