support your customers you are going to have some customers who love what you’re
have some customers who love what you’re
have some customers who love what you’re doing who love what you’re all about and
doing who love what you’re all about and
doing who love what you’re all about and we’ll have ideas on how to make your
we’ll have ideas on how to make your
we’ll have ideas on how to make your product or your service better listen to
product or your service better listen to
product or your service better listen to them and find ways to work with them to
them and find ways to work with them to
them and find ways to work with them to make it happen here’s an example of one
make it happen here’s an example of one
make it happen here’s an example of one gone wrong ok I use zipcar I’m a new
gone wrong ok I use zipcar I’m a new
gone wrong ok I use zipcar I’m a new zipcar user I’m a fan i made a video on
zipcar user I’m a fan i made a video on
zipcar user I’m a fan i made a video on my first sip car experience that you can
my first sip car experience that you can
my first sip car experience that you can find on youtube if you want but i have a
find on youtube if you want but i have a
find on youtube if you want but i have a problem with zipcar the problem i have
problem with zipcar the problem i have
problem with zipcar the problem i have right now is some guy always parks it
right now is some guy always parks it
right now is some guy always parks it outside of the parking zone and they get
outside of the parking zone and they get
outside of the parking zone and they get a ticket for it now i love the company i
a ticket for it now i love the company i
a ticket for it now i love the company i want to see them do well i don’t want to
want to see them do well i don’t want to
want to see them do well i don’t want to see them get tickets and pass it on to
see them get tickets and pass it on to
see them get tickets and pass it on to the other guy and all i want to find is
the other guy and all i want to find is
the other guy and all i want to find is is there a way for me to park this thing
is there a way for me to park this thing
is there a way for me to park this thing properly i walk by the car I see it
properly i walk by the car I see it
properly i walk by the car I see it outside the parking zone and I get
outside the parking zone and I get
outside the parking zone and I get pissed off that I can’t really do
pissed off that I can’t really do
pissed off that I can’t really do anything about it so the answer from
anything about it so the answer from
anything about it so the answer from zipcar is call us we’ll make a fake
zipcar is call us we’ll make a fake
zipcar is call us we’ll make a fake reservation so you can move the car get
reservation so you can move the car get
reservation so you can move the car get into the right spot to do this this is
into the right spot to do this this is
into the right spot to do this this is this is a crazy process okay I call in
this is a crazy process okay I call in
this is a crazy process okay I call in you wait on line you have to wait for an
you wait on line you have to wait for an
you wait on line you have to wait for an attendant you have to go through all
attendant you have to go through all
attendant you have to go through all these options and the last one is speak
these options and the last one is speak
these options and the last one is speak to somebody finally get to speak to
to somebody finally get to speak to
to somebody finally get to speak to somebody actually even before that
somebody actually even before that
somebody actually even before that you’ve got to enter in your information
you’ve got to enter in your information
you’ve got to enter in your information yet you’re entering your your number
yet you’re entering your your number
yet you’re entering your your number your birth date forget what else had
your birth date forget what else had
your birth date forget what else had their intern okay then i get somebody on
their intern okay then i get somebody on
their intern okay then i get somebody on the line I could ask all that
the line I could ask all that
the line I could ask all that information again why did I just pop it
information again why did I just pop it
information again why did I just pop it into my phone if you can ask me again
into my phone if you can ask me again
into my phone if you can ask me again then I have to explain where I am and
then I have to explain where I am and
then I have to explain where I am and the car and what I’m trying to do and
the car and what I’m trying to do and
the car and what I’m trying to do and they don’t understand what I’m trying to
they don’t understand what I’m trying to
they don’t understand what I’m trying to do so I’m sitting here for 15 minutes on
do so I’m sitting here for 15 minutes on
do so I’m sitting here for 15 minutes on the phone with somebody just so that I
the phone with somebody just so that I
the phone with somebody just so that I can move the zipcar into the proper
can move the zipcar into the proper
can move the zipcar into the proper point like move it six feet forward and
point like move it six feet forward and
point like move it six feet forward and it’s so frustrating that I don’t want to
it’s so frustrating that I don’t want to
it’s so frustrating that I don’t want to do it like I’m not going to call them
do it like I’m not going to call them
do it like I’m not going to call them again the process is broken this is a
again the process is broken this is a
again the process is broken this is a great idea to allow your customers to
great idea to allow your customers to
great idea to allow your customers to help you write help the
help you write help the
help you write help the business but they make it too hard to do
business but they make it too hard to do
business but they make it too hard to do make it easy because your best ideas are
make it easy because your best ideas are
make it easy because your best ideas are going to come from your customers this
going to come from your customers this
going to come from your customers this could be a whole new program for them
could be a whole new program for them
could be a whole new program for them here’s an example of it working I got a
here’s an example of it working I got a
here’s an example of it working I got a email from one of my youtube viewers
email from one of my youtube viewers
email from one of my youtube viewers Arturo Arturo watches all my videos hey
Arturo Arturo watches all my videos hey
Arturo Arturo watches all my videos hey Artie row and he said Evan I love your
Artie row and he said Evan I love your
Artie row and he said Evan I love your stuff I want to help translate this into
stuff I want to help translate this into
stuff I want to help translate this into Spanish I’ve thought about going
Spanish I’ve thought about going
Spanish I’ve thought about going multilingual few times but I don’t know
multilingual few times but I don’t know
multilingual few times but I don’t know other languages really well he said I
other languages really well he said I
other languages really well he said I will help do this for you it’s a great
will help do this for you it’s a great
will help do this for you it’s a great idea help me do this but he didn’t have
idea help me do this but he didn’t have
idea help me do this but he didn’t have any resources he didn’t know what the
any resources he didn’t know what the
any resources he didn’t know what the process was so we started by created a
process was so we started by created a
process was so we started by created a different channel and then I help find
different channel and then I help find
different channel and then I help find software for him that would make it
software for him that would make it
software for him that would make it easier for him to translate and all my
easier for him to translate and all my
easier for him to translate and all my videos now everybody can translate them
videos now everybody can translate them
videos now everybody can translate them if you look in the description of this
if you look in the description of this
if you look in the description of this video if you like it you can translate
video if you like it you can translate
video if you like it you can translate it into another language so other people
it into another language so other people
it into another language so other people can benefit from it that’s across all my
can benefit from it that’s across all my
can benefit from it that’s across all my videos now and that’s thanks to an idea
videos now and that’s thanks to an idea
videos now and that’s thanks to an idea for Marty row from one of my viewers you
for Marty row from one of my viewers you
for Marty row from one of my viewers you have to embrace this stuff that’s where
have to embrace this stuff that’s where
have to embrace this stuff that’s where the real change is going to happen don’t
the real change is going to happen don’t
the real change is going to happen don’t make it difficult for ideas to come from
make it difficult for ideas to come from
make it difficult for ideas to come from your customers and start making changes
your customers and start making changes
your customers and start making changes the idea here is you want to make a
the idea here is you want to make a
the idea here is you want to make a movement you want your customers feeling
movement you want your customers feeling
movement you want your customers feeling like they were involved and they want to
like they were involved and they want to
like they were involved and they want to give you great ideas to help move this
give you great ideas to help move this
give you great ideas to help move this thing forward when I think of movements
thing forward when I think of movements
thing forward when I think of movements I think of Martin Luther King and the
I think of Martin Luther King and the
I think of Martin Luther King and the human rights movement and Martin Luther
human rights movement and Martin Luther
human rights movement and Martin Luther King he then come up with a lot of the
King he then come up with a lot of the
King he then come up with a lot of the ideas himself you know Rosa Parks
ideas himself you know Rosa Parks
ideas himself you know Rosa Parks sitting on the bus as that protest he
sitting on the bus as that protest he
sitting on the bus as that protest he didn’t come up with that idea the the
didn’t come up with that idea the the
didn’t come up with that idea the the kids who sat in on cafeterias who
kids who sat in on cafeterias who
kids who sat in on cafeterias who wouldn’t serve black people and just SAT
wouldn’t serve black people and just SAT
wouldn’t serve black people and just SAT there in a piece of protest he did come
there in a piece of protest he did come
there in a piece of protest he did come up with that idea but he heard about
up with that idea but he heard about
up with that idea but he heard about these isolated ideas and he gave them
these isolated ideas and he gave them
these isolated ideas and he gave them attention and he gave them resources and
attention and he gave them resources and
attention and he gave them resources and he gave them his support and they turned
he gave them his support and they turned
he gave them his support and they turned it into a huge movement one of the most
it into a huge movement one of the most
it into a huge movement one of the most significant in American history it could
significant in American history it could
significant in American history it could be the same thing for
be the same thing for
be the same thing for company so when customers come to you
company so when customers come to you
company so when customers come to you zipcar and they’re trying to help you
zipcar and they’re trying to help you
zipcar and they’re trying to help you become better listen to them give them
become better listen to them give them
become better listen to them give them resources give them support because
resources give them support because
resources give them support because these guys will fuel your movement and
these guys will fuel your movement and
these guys will fuel your movement and take your company to places that you
take your company to places that you
take your company to places that you only dream or possible believe those are
only dream or possible believe those are
only dream or possible believe those are you watching like the video please give
you watching like the video please give
you watching like the video please give it a thumbs up below subscribe to the
it a thumbs up below subscribe to the
it a thumbs up below subscribe to the channel if you liked it and leave a
channel if you liked it and leave a
channel if you liked it and leave a comment oh and here you have to think
comment oh and here you have to think
comment oh and here you have to think leave a comment below ask a question
leave a comment below ask a question
leave a comment below ask a question I’ll make a video response thank you so
I’ll make a video response thank you so
I’ll make a video response thank you so much and I’ll see you soon
”
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