thank you thank you very much what I love about events like these that it’s
love about events like these that it’s
love about events like these that it’s not just people coming together to hear
not just people coming together to hear
not just people coming together to hear ideas it’s that we all came here for the
ideas it’s that we all came here for the
ideas it’s that we all came here for the same reason every single one of us came
same reason every single one of us came
same reason every single one of us came here because we share something we have
here because we share something we have
here because we share something we have similar values and similar beliefs and
similar values and similar beliefs and
similar values and similar beliefs and that’s the reason we showed up we don’t
that’s the reason we showed up we don’t
that’s the reason we showed up we don’t know each other and yet we know
know each other and yet we know
know each other and yet we know something about each other now this is
something about each other now this is
something about each other now this is important you see because the very
important you see because the very
important you see because the very survival of the human race depends on
survival of the human race depends on
survival of the human race depends on our ability to surround ourselves with
our ability to surround ourselves with
our ability to surround ourselves with people who believe what we believe when
people who believe what we believe when
people who believe what we believe when we’re surrounded by people who believe
we’re surrounded by people who believe
we’re surrounded by people who believe what we believe something remarkable
what we believe something remarkable
what we believe something remarkable happens Trust emerges
happens Trust emerges
happens Trust emerges make no mistake of it trust is a feeling
make no mistake of it trust is a feeling
make no mistake of it trust is a feeling a distinctly human experience simply
a distinctly human experience simply
a distinctly human experience simply doing everything that you promised your
doing everything that you promised your
doing everything that you promised your going to do does not mean people will
going to do does not mean people will
going to do does not mean people will trust you
trust you
trust you it just means you’re reliable and we all
it just means you’re reliable and we all
it just means you’re reliable and we all have friends who are total screw-ups and
have friends who are total screw-ups and
have friends who are total screw-ups and yet we still trust them trust comes from
yet we still trust them trust comes from
yet we still trust them trust comes from a sense of common values and beliefs and
a sense of common values and beliefs and
a sense of common values and beliefs and the reason trust is important is because
the reason trust is important is because
the reason trust is important is because when we are surrounded with people who
when we are surrounded with people who
when we are surrounded with people who believe what we believe we’re more
believe what we believe we’re more
believe what we believe we’re more confident to take risks we’re more
confident to take risks we’re more
confident to take risks we’re more confident to experiment which requires
confident to experiment which requires
confident to experiment which requires failure by the way we’re more confident
failure by the way we’re more confident
failure by the way we’re more confident to go off and explore knowing that there
to go off and explore knowing that there
to go off and explore knowing that there is someone from within our community
is someone from within our community
is someone from within our community someone who believes what we believe
someone who believes what we believe
someone who believes what we believe someone we trust and who trusts us
someone we trust and who trusts us
someone we trust and who trusts us we’ll watch our back help us when we
we’ll watch our back help us when we
we’ll watch our back help us when we fall over and watch our stuff and look
fall over and watch our stuff and look
fall over and watch our stuff and look after our children while we’re gone our
after our children while we’re gone our
after our children while we’re gone our very survival depends on our ability to
very survival depends on our ability to
very survival depends on our ability to surround ourselves with people who
surround ourselves with people who
surround ourselves with people who believe what we believe I’ll share an
believe what we believe I’ll share an
believe what we believe I’ll share an example with you that freaks me out
example with you that freaks me out
example with you that freaks me out every time I talk about it
every time I talk about it
every time I talk about it what’s our most valuable possession on
what’s our most valuable possession on
what’s our most valuable possession on the planet our children right our most
the planet our children right our most
the planet our children right our most valuable possession on the planet are
valuable possession on the planet are
valuable possession on the planet are our children
our children
our children so let’s game out a scenario let’s
so let’s game out a scenario let’s
so let’s game out a scenario let’s imagine we want to go on a date so we
imagine we want to go on a date so we
imagine we want to go on a date so we require a babysitter we have two options
require a babysitter we have two options
require a babysitter we have two options option number one there’s a 16 year old
option number one there’s a 16 year old
option number one there’s a 16 year old from just down the street from within
from just down the street from within
from just down the street from within the community with barely if any
the community with barely if any
the community with barely if any babysitting experience there’s a 32 year
babysitting experience there’s a 32 year
babysitting experience there’s a 32 year old who
old who
old who just moved into the neighborhood we
just moved into the neighborhood we
just moved into the neighborhood we don’t know from where but she’s got ten
don’t know from where but she’s got ten
don’t know from where but she’s got ten years of babysitting experience who do
years of babysitting experience who do
years of babysitting experience who do we choose the 16 year old think about
we choose the 16 year old think about
we choose the 16 year old think about that for a second we’d rather trust our
that for a second we’d rather trust our
that for a second we’d rather trust our children our most valuable possession on
children our most valuable possession on
children our most valuable possession on the planet with somebody from within our
the planet with somebody from within our
the planet with somebody from within our community with no experience over
community with no experience over
community with no experience over somebody with vast amounts of experience
somebody with vast amounts of experience
somebody with vast amounts of experience but we have no idea where they’re from
but we have no idea where they’re from
but we have no idea where they’re from or what they believe then why do we do
or what they believe then why do we do
or what they believe then why do we do it differently at work
it differently at work
it differently at work why are we so preoccupied with someone’s
why are we so preoccupied with someone’s
why are we so preoccupied with someone’s resume and where they’ve worked and what
resume and where they’ve worked and what
resume and where they’ve worked and what they’ve done for our competition at you
they’ve done for our competition at you
they’ve done for our competition at you and yet we never think to consider what
and yet we never think to consider what
and yet we never think to consider what they believe where they’re from how can
they believe where they’re from how can
they believe where they’re from how can we trust them how can they trust us the
we trust them how can they trust us the
we trust them how can they trust us the problem with most organizations believe
problem with most organizations believe
problem with most organizations believe it or not whether it’s a community or a
it or not whether it’s a community or a
it or not whether it’s a community or a culture what’s a community what’s a
culture what’s a community what’s a
culture what’s a community what’s a culture it’s a group of people with a
culture it’s a group of people with a
culture it’s a group of people with a common set of values and beliefs right
common set of values and beliefs right
common set of values and beliefs right what’s a nation it’s a group of people
what’s a nation it’s a group of people
what’s a nation it’s a group of people with a common set of values and beliefs
with a common set of values and beliefs
with a common set of values and beliefs and the single biggest challenge that
and the single biggest challenge that
and the single biggest challenge that any culture or any organization will
any culture or any organization will
any culture or any organization will ever face is its own success when an
ever face is its own success when an
ever face is its own success when an organization is founded all
organization is founded all
organization is founded all organizations are founded on the same
organizations are founded on the same
organizations are founded on the same basic principles there’s some sort of
basic principles there’s some sort of
basic principles there’s some sort of measurement it’s often money but it can
measurement it’s often money but it can
measurement it’s often money but it can be anything and then there’s time and
be anything and then there’s time and
be anything and then there’s time and when an organization is founded what
when an organization is founded what
when an organization is founded what they do and why they do it are
they do and why they do it are
they do and why they do it are inextricably linked they’re usually some
inextricably linked they’re usually some
inextricably linked they’re usually some founder or some small group of founders
founder or some small group of founders
founder or some small group of founders that are able to put their vision into
that are able to put their vision into
that are able to put their vision into words and their passion inspires others
words and their passion inspires others
words and their passion inspires others to come and join them in pursuit of some
to come and join them in pursuit of some
to come and join them in pursuit of some something greater than all of themselves
something greater than all of themselves
something greater than all of themselves and they trust their guts and off they
and they trust their guts and off they
and they trust their guts and off they go and it’s an amazing experience the
go and it’s an amazing experience the
go and it’s an amazing experience the problem is as they grow as what they do
problem is as they grow as what they do
problem is as they grow as what they do becomes more successful they can no
becomes more successful they can no
becomes more successful they can no longer rely on themselves they have to
longer rely on themselves they have to
longer rely on themselves they have to now hire somebody who hire somebody who
now hire somebody who hire somebody who
now hire somebody who hire somebody who hire somebody who hires somebody who
hire somebody who hires somebody who
hire somebody who hires somebody who hires somebody who has to make a
hires somebody who has to make a
hires somebody who has to make a decision based on what and what they do
decision based on what and what they do
decision based on what and what they do starts to grow that metric the problem
starts to grow that metric the problem
starts to grow that metric the problem is why they do it starts to go fuzzy and
is why they do it starts to go fuzzy and
is why they do it starts to go fuzzy and this is the biggest single challenge any
this is the biggest single challenge any
this is the biggest single challenge any organization will face it’s this thing
organization will face it’s this thing
organization will face it’s this thing right here the thing that I call the
right here the thing that I call the
right here the thing that I call the split symptoms of the split inside an
split symptoms of the split inside an
split symptoms of the split inside an organization or when stress goes up and
organization or when stress goes up and
organization or when stress goes up and passion goes down symptoms of a split
passion goes down symptoms of a split
passion goes down symptoms of a split are things like when the old-timers the
are things like when the old-timers the
are things like when the old-timers the people who were there from the founding
people who were there from the founding
people who were there from the founding from the beginning start saying things
from the beginning start saying things
from the beginning start saying things like it’s not like it used to be it
like it’s not like it used to be it
like it’s not like it used to be it doesn’t feel the same anymore
doesn’t feel the same anymore
doesn’t feel the same anymore they can’t quite put it into words but
they can’t quite put it into words but
they can’t quite put it into words but they know it’s not the same even though
they know it’s not the same even though
they know it’s not the same even though the organization might be more
the organization might be more
the organization might be more successful than it ever was in the past
successful than it ever was in the past
successful than it ever was in the past it’s just not the same other symptoms
it’s just not the same other symptoms
it’s just not the same other symptoms are when the organization starts
are when the organization starts
are when the organization starts focusing more and what the competition
focusing more and what the competition
focusing more and what the competition is doing and warring less about what
is doing and warring less about what
is doing and warring less about what they are doing when they start asking
they are doing when they start asking
they are doing when they start asking out outsiders who should we be how
out outsiders who should we be how
out outsiders who should we be how should we talk to you at the beginning
should we talk to you at the beginning
should we talk to you at the beginning they never asked anybody they ran on
they never asked anybody they ran on
they never asked anybody they ran on their own passion on their own energy
their own passion on their own energy
their own passion on their own energy this is what happened in such
this is what happened in such
this is what happened in such organizations like Apple in 1985 Steve
organizations like Apple in 1985 Steve
organizations like Apple in 1985 Steve Jobs left Apple and the company went
Jobs left Apple and the company went
Jobs left Apple and the company went like this and Steve Jobs came back and
like this and Steve Jobs came back and
like this and Steve Jobs came back and Howard Schultz left Starbucks and Howard
Howard Schultz left Starbucks and Howard
Howard Schultz left Starbucks and Howard Schultz had to come back and Michael
Schultz had to come back and Michael
Schultz had to come back and Michael left Michael Dell left Dell and Dell had
left Michael Dell left Dell and Dell had
left Michael Dell left Dell and Dell had to come back now whether they’re clear
to come back now whether they’re clear
to come back now whether they’re clear on their own whys now or not is yet to
on their own whys now or not is yet to
on their own whys now or not is yet to be seen but the point is that these
be seen but the point is that these
be seen but the point is that these founders these visionary guys physically
founders these visionary guys physically
founders these visionary guys physically embody the reason the cause around which
embody the reason the cause around which
embody the reason the cause around which people showed up in the first place
people showed up in the first place
people showed up in the first place and it reminds them why they come to
and it reminds them why they come to
and it reminds them why they come to work now my fear is that one of my
work now my fear is that one of my
work now my fear is that one of my favorite organizations an organization
favorite organizations an organization
favorite organizations an organization that I love may be going through a split
that I love may be going through a split
that I love may be going through a split United States of America maybe you’ve
United States of America maybe you’ve
United States of America maybe you’ve heard of it it’s important to study
heard of it it’s important to study
heard of it it’s important to study America because like a lot of things
America because like a lot of things
America because like a lot of things that happen in America everything there
that happen in America everything there
that happen in America everything there is exaggerated so we can learn a lot for
is exaggerated so we can learn a lot for
is exaggerated so we can learn a lot for them and hopefully learn things that we
them and hopefully learn things that we
them and hopefully learn things that we can apply to ourselves something started
can apply to ourselves something started
can apply to ourselves something started to happen in 1947 that embodies this
to happen in 1947 that embodies this
to happen in 1947 that embodies this idea here my grandparents generation was
idea here my grandparents generation was
idea here my grandparents generation was called the greatest generation that’s
called the greatest generation that’s
called the greatest generation that’s what we call them the greatest
what we call them the greatest
what we call them the greatest generation because he was a generation
generation because he was a generation
generation because he was a generation that went off to war to fight this great
that went off to war to fight this great
that went off to war to fight this great evil and everybody was united and
evil and everybody was united and
evil and everybody was united and unified in some sense of common cause
unified in some sense of common cause
unified in some sense of common cause and purpose and belief and Trust was at
and purpose and belief and Trust was at
and purpose and belief and Trust was at an all-time high even those who didn’t
an all-time high even those who didn’t
an all-time high even those who didn’t go after war they were back and they
go after war they were back and they
go after war they were back and they were buying war bonds and everybody was
were buying war bonds and everybody was
were buying war bonds and everybody was one and there are stories of young men
one and there are stories of young men
one and there are stories of young men who would commit suicides they’d shoot
who would commit suicides they’d shoot
who would commit suicides they’d shoot themselves when they didn’t get called
themselves when they didn’t get called
themselves when they didn’t get called to action we call them the greatest
to action we call them the greatest
to action we call them the greatest generation what do I get
generation what do I get
generation what do I get I’m Gen X the unknown variable they get
I’m Gen X the unknown variable they get
I’m Gen X the unknown variable they get the greatest generation I get X my
the greatest generation I get X my
the greatest generation I get X my parents are called the boomers why
parents are called the boomers why
parents are called the boomers why because their parents were doing it when
because their parents were doing it when
because their parents were doing it when they came back for more they get the
they came back for more they get the
they came back for more they get the greatest generation this sense of
greatest generation this sense of
greatest generation this sense of purpose this sense of cause a sense of
purpose this sense of cause a sense of
purpose this sense of cause a sense of why but then they came back from war and
why but then they came back from war and
why but then they came back from war and most of them had grown up during the
most of them had grown up during the
most of them had grown up during the Depression and they wanted to now
Depression and they wanted to now
Depression and they wanted to now experience life a little bit they wanted
experience life a little bit they wanted
experience life a little bit they wanted to buy some stuff and sort of you know
to buy some stuff and sort of you know
to buy some stuff and sort of you know care about themselves a little more
care about themselves a little more
care about themselves a little more they’ve been giving so much their entire
they’ve been giving so much their entire
they’ve been giving so much their entire lives and so the 1950s came and the
lives and so the 1950s came and the
lives and so the 1950s came and the 1950s were defined by responsibility
1950s were defined by responsibility
1950s were defined by responsibility going out there and giving the same kind
going out there and giving the same kind
going out there and giving the same kind of loyalty to your company as you gave
of loyalty to your company as you gave
of loyalty to your company as you gave to your country or to the cause and we
to your country or to the cause and we
to your country or to the cause and we know what the 50s were like everybody
know what the 50s were like everybody
know what the 50s were like everybody gave and you devoted your life to the
gave and you devoted your life to the
gave and you devoted your life to the company the problem is as we started to
company the problem is as we started to
company the problem is as we started to become more affluent and the wealth of
become more affluent and the wealth of
become more affluent and the wealth of the country started to grow that sense
the country started to grow that sense
the country started to grow that sense of purpose in that sense of cause and
of purpose in that sense of cause and
of purpose in that sense of cause and that sense of fulfillment and that sense
that sense of fulfillment and that sense
that sense of fulfillment and that sense of trust and that sense of happiness
of trust and that sense of happiness
of trust and that sense of happiness didn’t grow with it and this was bad
didn’t grow with it and this was bad
didn’t grow with it and this was bad this was confusing and so the 1960s we
this was confusing and so the 1960s we
this was confusing and so the 1960s we responded to it and we thought well this
responded to it and we thought well this
responded to it and we thought well this responsibility thing didn’t work so
responsibility thing didn’t work so
responsibility thing didn’t work so let’s try irresponsibility then the
let’s try irresponsibility then the
let’s try irresponsibility then the hippie movement was born right and the
hippie movement was born right and the
hippie movement was born right and the reason the whole hippie movement could
reason the whole hippie movement could
reason the whole hippie movement could exist in the first place is because the
exist in the first place is because the
exist in the first place is because the country was wealthier so we could afford
country was wealthier so we could afford
country was wealthier so we could afford for people to drop off the grid and our
for people to drop off the grid and our
for people to drop off the grid and our parents were wealthier they were more
parents were wealthier they were more
parents were wealthier they were more affluent so they could pay for us to do
affluent so they could pay for us to do
affluent so they could pay for us to do it but we didn’t get that sense of
it but we didn’t get that sense of
it but we didn’t get that sense of fulfillment and so the pendulum swung
fulfillment and so the pendulum swung
fulfillment and so the pendulum swung again and then we had the 1970s the Me
again and then we had the 1970s the Me
again and then we had the 1970s the Me Generation defined about looking at for
Generation defined about looking at for
Generation defined about looking at for your own happiness and everybody had to
your own happiness and everybody had to
your own happiness and everybody had to have a guru and it started to become
have a guru and it started to become
have a guru and it started to become very very selfish but that didn’t really
very very selfish but that didn’t really
very very selfish but that didn’t really work either and again the whole time
work either and again the whole time
work either and again the whole time we’re becoming more affluent and more
we’re becoming more affluent and more
we’re becoming more affluent and more affluent and yet that sense of
affluent and yet that sense of
affluent and yet that sense of fulfillment and happiness and Trust is
fulfillment and happiness and Trust is
fulfillment and happiness and Trust is not growing with it and then the 1980s
not growing with it and then the 1980s
not growing with it and then the 1980s still that sense of me but now business
still that sense of me but now business
still that sense of me but now business was cool again and in the 1980s we
was cool again and in the 1980s we
was cool again and in the 1980s we started to see something that had never
started to see something that had never
started to see something that had never been seen before in the 1980s we started
been seen before in the 1980s we started
been seen before in the 1980s we started to see companies using people to balance
to see companies using people to balance
to see companies using people to balance the books that had never happened before
the books that had never happened before
the books that had never happened before where they would use layoffs to make the
where they would use layoffs to make the
where they would use layoffs to make the numbers work people to make numbers work
numbers work people to make numbers work
numbers work people to make numbers work and then the 1990s came about and come
and then the 1990s came about and come
and then the 1990s came about and come about the most selfish behavior you
about the most selfish behavior you
about the most selfish behavior you could find everyone wanted to get rich
could find everyone wanted to get rich
could find everyone wanted to get rich regardless of anything else
regardless of anything else
regardless of anything else and again the split continues the only
and again the split continues the only
and again the split continues the only thing that happens the only thing that
thing that happens the only thing that
thing that happens the only thing that really grows in organizations or
really grows in organizations or
really grows in organizations or societies will that go through a split
societies will that go through a split
societies will that go through a split is that the distrust in
is that the distrust in
is that the distrust in we’ve become distrustful of each other
we’ve become distrustful of each other
we’ve become distrustful of each other inside our own organizations we’ve
inside our own organizations we’ve
inside our own organizations we’ve become distrustful of Management we’ve
become distrustful of Management we’ve
become distrustful of Management we’ve become distrustful of our politicians
become distrustful of our politicians
become distrustful of our politicians and now we find ourselves here today
and now we find ourselves here today
and now we find ourselves here today wondering what’s going to do next how
wondering what’s going to do next how
wondering what’s going to do next how are we going to find the sense of
are we going to find the sense of
are we going to find the sense of fulfilment technology is no help Andy
fulfilment technology is no help Andy
fulfilment technology is no help Andy Grove the founder of Intel said that the
Grove the founder of Intel said that the
Grove the founder of Intel said that the only thing that the microprocessor ever
only thing that the microprocessor ever
only thing that the microprocessor ever did was make things go faster and he’s
did was make things go faster and he’s
did was make things go faster and he’s right and it’s making this go faster as
right and it’s making this go faster as
right and it’s making this go faster as well don’t forget technology is
well don’t forget technology is
well don’t forget technology is absolutely fantastic for the exchange of
absolutely fantastic for the exchange of
absolutely fantastic for the exchange of information and the exchange of ideas
information and the exchange of ideas
information and the exchange of ideas technology is absolutely wonderful for
technology is absolutely wonderful for
technology is absolutely wonderful for speeding transactions it’s wonderful for
speeding transactions it’s wonderful for
speeding transactions it’s wonderful for for resourcing and finding people but it
for resourcing and finding people but it
for resourcing and finding people but it is terrible for creating human
is terrible for creating human
is terrible for creating human connections you cannot form trust
connections you cannot form trust
connections you cannot form trust through the internet there’s something
through the internet there’s something
through the internet there’s something called a mirror neuron which they’ve
called a mirror neuron which they’ve
called a mirror neuron which they’ve recently discovered that’s one of the
recently discovered that’s one of the
recently discovered that’s one of the things that contributes to how people
things that contributes to how people
things that contributes to how people relate to each other and how we
relate to each other and how we
relate to each other and how we empathize it’s the feeling you get it’s
empathize it’s the feeling you get it’s
empathize it’s the feeling you get it’s the same part of the brain that lights
the same part of the brain that lights
the same part of the brain that lights up they did these pictures where they
up they did these pictures where they
up they did these pictures where they did MRIs they gave people a picture of
did MRIs they gave people a picture of
did MRIs they gave people a picture of someone smiling and then in our own
someone smiling and then in our own
someone smiling and then in our own brains when we see someone smiling the
brains when we see someone smiling the
brains when we see someone smiling the same part of the brain lights up when we
same part of the brain lights up when we
same part of the brain lights up when we smile it’s what creates empathy and it’s
smile it’s what creates empathy and it’s
smile it’s what creates empathy and it’s necessary to create trust again this
necessary to create trust again this
necessary to create trust again this very human bond this is the reason why
very human bond this is the reason why
very human bond this is the reason why the video conference will never replace
the video conference will never replace
the video conference will never replace the business trip you can’t get a good
the business trip you can’t get a good
the business trip you can’t get a good gut feeling over a video conference then
gut feeling over a video conference then
gut feeling over a video conference then a bit I’m a big fan of the blogosphere
a bit I’m a big fan of the blogosphere
a bit I’m a big fan of the blogosphere the bloggers think that the Internet is
the bloggers think that the Internet is
the bloggers think that the Internet is the end-all be-all of the world then
the end-all be-all of the world then
the end-all be-all of the world then explain to me why once a year 20,000
explain to me why once a year 20,000
explain to me why once a year 20,000 bloggers descend on Las Vegas for a huge
bloggers descend on Las Vegas for a huge
bloggers descend on Las Vegas for a huge big convention why didn’t they just do
big convention why didn’t they just do
big convention why didn’t they just do it online it’s because nothing replaces
it online it’s because nothing replaces
it online it’s because nothing replaces human contact it’s the difference
human contact it’s the difference
human contact it’s the difference between leadership and authority
between leadership and authority
between leadership and authority leadership tells us why we’re here in
leadership tells us why we’re here in
leadership tells us why we’re here in the first place they remind us why we
the first place they remind us why we
the first place they remind us why we came here
came here
came here authority tells us what to do or tells
authority tells us what to do or tells
authority tells us what to do or tells us what goal to achieve in the 1960s
us what goal to achieve in the 1960s
us what goal to achieve in the 1960s Stanley Milgram did an experiment that
Stanley Milgram did an experiment that
Stanley Milgram did an experiment that we consider now quite unethical but the
we consider now quite unethical but the
we consider now quite unethical but the results were remarkable he invited two
results were remarkable he invited two
results were remarkable he invited two people to come to his laboratory someone
people to come to his laboratory someone
people to come to his laboratory someone who played the role of the teacher a
who played the role of the teacher a
who played the role of the teacher a volunteer and someone who played the
volunteer and someone who played the
volunteer and someone who played the role of the student
role of the student
role of the student who is actually a scientist pretending
who is actually a scientist pretending
who is actually a scientist pretending to be a volunteer they told the teacher
to be a volunteer they told the teacher
to be a volunteer they told the teacher to sit in front of a counter that had a
to sit in front of a counter that had a
to sit in front of a counter that had a button and a dial and they said that
button and a dial and they said that
button and a dial and they said that they were going to ask some questions of
they were going to ask some questions of
they were going to ask some questions of the student and if the student answered
the student and if the student answered
the student and if the student answered the wrong question or refused to answer
the wrong question or refused to answer
the wrong question or refused to answer the teacher was to press the button and
the teacher was to press the button and
the teacher was to press the button and administer an electric shock and after
administer an electric shock and after
administer an electric shock and after each shock they were to turn up the dial
each shock they were to turn up the dial
each shock they were to turn up the dial one notch and the knotch said you know
one notch and the knotch said you know
one notch and the knotch said you know mild medium slightly painful slightly
mild medium slightly painful slightly
mild medium slightly painful slightly more painful very painful and eventually
more painful very painful and eventually
more painful very painful and eventually it went red and said X X X and what
it went red and said X X X and what
it went red and said X X X and what happened was there’s only really one
happened was there’s only really one
happened was there’s only really one electric shock administered throughout
electric shock administered throughout
electric shock administered throughout the whole experiment and it was a small
the whole experiment and it was a small
the whole experiment and it was a small shock administer to the teacher so they
shock administer to the teacher so they
shock administer to the teacher so they could see what it felt like and so the
could see what it felt like and so the
could see what it felt like and so the experiment would progress and the
experiment would progress and the
experiment would progress and the questions would be asked and the the
questions would be asked and the the
questions would be asked and the the teacher would press the button and the
teacher would press the button and the
teacher would press the button and the scientist pretending to be the student
scientist pretending to be the student
scientist pretending to be the student would pretend to get an electric shock
would pretend to get an electric shock
would pretend to get an electric shock what ended up happening was that when
what ended up happening was that when
what ended up happening was that when the student could see and hear that the
the student could see and hear that the
the student could see and hear that the student make it when the teacher could
student make it when the teacher could
student make it when the teacher could see and hear the student they would
see and hear the student they would
see and hear the student they would scream he couldn’t go very far before he
scream he couldn’t go very far before he
scream he couldn’t go very far before he quit he said I can’t I can’t do this
quit he said I can’t I can’t do this
quit he said I can’t I can’t do this anymore I’m hurting the guy and he would
anymore I’m hurting the guy and he would
anymore I’m hurting the guy and he would quit the experiment when he could see
quit the experiment when he could see
quit the experiment when he could see him but not hear him he could go further
him but not hear him he could go further
him but not hear him he could go further but still not very far before he quit
but still not very far before he quit
but still not very far before he quit and the authority figure would stand
and the authority figure would stand
and the authority figure would stand over him every time he would say but I’m
over him every time he would say but I’m
over him every time he would say but I’m hurting the guy the authority figure
hurting the guy the authority figure
hurting the guy the authority figure would say it’s imperative that the
would say it’s imperative that the
would say it’s imperative that the experiment goes on and they would say
experiment goes on and they would say
experiment goes on and they would say over and over and over in their heads
over and over and over in their heads
over and over and over in their heads the experiment must go on they’d say
the experiment must go on they’d say
the experiment must go on they’d say that lied the experiment must go on and
that lied the experiment must go on and
that lied the experiment must go on and it was like Nazi Germany when people
it was like Nazi Germany when people
it was like Nazi Germany when people said I’m just following orders I’m just
said I’m just following orders I’m just
said I’m just following orders I’m just following orders
following orders
following orders they had this mantra to justify their
they had this mantra to justify their
they had this mantra to justify their behavior of hurting somebody and then
behavior of hurting somebody and then
behavior of hurting somebody and then when they could hear them but not see
when they could hear them but not see
when they could hear them but not see them they could go further still but
them they could go further still but
them they could go further still but they still couldn’t go all the way but
they still couldn’t go all the way but
they still couldn’t go all the way but when they could neither see nor hear the
when they could neither see nor hear the
when they could neither see nor hear the impact of the gist of their decisions
impact of the gist of their decisions
impact of the gist of their decisions 65% of the teachers were able to kill
65% of the teachers were able to kill
65% of the teachers were able to kill the guy
the guy
the guy the reason the experiment is unethical
the reason the experiment is unethical
the reason the experiment is unethical is because 65% of these people that came
is because 65% of these people that came
is because 65% of these people that came to help thinking that they were good
to help thinking that they were good
to help thinking that they were good people went home at the end of the day
people went home at the end of the day
people went home at the end of the day with the knowledge that they could kill
with the knowledge that they could kill
with the knowledge that they could kill someone now what’s our mantra of this
someone now what’s our mantra of this
someone now what’s our mantra of this day and age I wonder is it shareholder
day and age I wonder is it shareholder
day and age I wonder is it shareholder value shareholder value shareholder
value shareholder value shareholder
value shareholder value shareholder value
value
value what is our mantra that we’re using to
what is our mantra that we’re using to
what is our mantra that we’re using to justify the decisions we’re making of
justify the decisions we’re making of
justify the decisions we’re making of people
people
people that we cannot see and that we cannot
that we cannot see and that we cannot
that we cannot see and that we cannot hear and we don’t know the impact of the
hear and we don’t know the impact of the
hear and we don’t know the impact of the decisions we’re making and you know what
decisions we’re making and you know what
decisions we’re making and you know what the people who had killed the guy what
the people who had killed the guy what
the people who had killed the guy what their biggest concern was is anything
their biggest concern was is anything
their biggest concern was is anything going to happen to me am I going to get
going to happen to me am I going to get
going to happen to me am I going to get into trouble there was no concern for
into trouble there was no concern for
into trouble there was no concern for the person they just potentially killed
the person they just potentially killed
the person they just potentially killed now think about how we do business today
now think about how we do business today
now think about how we do business today we largely do business on screens there
we largely do business on screens there
we largely do business on screens there was a time that if you wanted to know
was a time that if you wanted to know
was a time that if you wanted to know what your employees thought about you
what your employees thought about you
what your employees thought about you you walked out on the factory floor and
you walked out on the factory floor and
you walked out on the factory floor and you asked them customer service meant
you asked them customer service meant
you asked them customer service meant actually talking to the people who came
actually talking to the people who came
actually talking to the people who came into your shop now customer service
into your shop now customer service
into your shop now customer service means getting a reply to your email
means getting a reply to your email
means getting a reply to your email within 24 hours I actually saw a bank
within 24 hours I actually saw a bank
within 24 hours I actually saw a bank advertising that you could talk to a
advertising that you could talk to a
advertising that you could talk to a person I’m on I fly on an airline and I
person I’m on I fly on an airline and I
person I’m on I fly on an airline and I have miles up the wazoo on this one
have miles up the wazoo on this one
have miles up the wazoo on this one airline and you not they offered me when
airline and you not they offered me when
airline and you not they offered me when I oft when I reach the highest status
I oft when I reach the highest status
I oft when I reach the highest status possible they offered me a phone number
possible they offered me a phone number
possible they offered me a phone number that I could talk to a person since when
that I could talk to a person since when
that I could talk to a person since when is a person a luxury our very survival
is a person a luxury our very survival
is a person a luxury our very survival depends on our ability to interact with
depends on our ability to interact with
depends on our ability to interact with human beings and as growth and scale and
human beings and as growth and scale and
human beings and as growth and scale and size come into play all of a sudden the
size come into play all of a sudden the
size come into play all of a sudden the humanity of things starts to go away
humanity of things starts to go away
humanity of things starts to go away there is a time when a desktop meant
there is a time when a desktop meant
there is a time when a desktop meant something horizontal now it means
something horizontal now it means
something horizontal now it means something vertical vertical and a folder
something vertical vertical and a folder
something vertical vertical and a folder used to be a picture is a picture of
used to be a picture is a picture of
used to be a picture is a picture of something that we used to use these are
something that we used to use these are
something that we used to use these are fun ideas funny examples of how
fun ideas funny examples of how
fun ideas funny examples of how technology is co-opted some of our
technology is co-opted some of our
technology is co-opted some of our vocabulary the problem is it’s co-opted
vocabulary the problem is it’s co-opted
vocabulary the problem is it’s co-opted some other ideas too
some other ideas too
some other ideas too a friend is not somebody you check their
a friend is not somebody you check their
a friend is not somebody you check their status your network is not on LinkedIn a
status your network is not on LinkedIn a
status your network is not on LinkedIn a conversation doesn’t happen on a blog
conversation doesn’t happen on a blog
conversation doesn’t happen on a blog and you can’t have a discussion on a on
and you can’t have a discussion on a on
and you can’t have a discussion on a on Twitter
Twitter these are human experiences and we need
these are human experiences and we need
these are human experiences and we need them we need to learn about each other’s
them we need to learn about each other’s
them we need to learn about each other’s values and beliefs and we can’t simply
values and beliefs and we can’t simply
values and beliefs and we can’t simply do it through the internet these mirror
do it through the internet these mirror
do it through the internet these mirror neurons don’t light up when we’re
neurons don’t light up when we’re
neurons don’t light up when we’re sending text or receiving I am
sending text or receiving I am
sending text or receiving I am messengers what I imagine is a day in
messengers what I imagine is a day in
messengers what I imagine is a day in which we have start to have more human
which we have start to have more human
which we have start to have more human interaction something that requires this
interaction something that requires this
interaction something that requires this thing a handshake a handshake imagine
thing a handshake a handshake imagine
thing a handshake a handshake imagine that you want to do business with
that you want to do business with
that you want to do business with somebody and they’re standing there with
somebody and they’re standing there with
somebody and they’re standing there with you and they agree to all the terms that
you and they agree to all the terms that
you and they agree to all the terms that you offer 100% they agree and you so you
you offer 100% they agree and you so you
you offer 100% they agree and you so you say great let’s
say great let’s
say great let’s take on it and they say no no I agree to
take on it and they say no no I agree to
take on it and they say no no I agree to all the terms you laid out we can just
all the terms you laid out we can just
all the terms you laid out we can just do business and you’ll go good if we
do business and you’ll go good if we
do business and you’ll go good if we agree then let’s shake on it and they
agree then let’s shake on it and they
agree then let’s shake on it and they say no no no I agree to all the terms
say no no no I agree to all the terms
say no no no I agree to all the terms let’s just do business if they refuse to
let’s just do business if they refuse to
let’s just do business if they refuse to shake your hand
shake your hand
shake your hand even though rationally speaking they’ve
even though rationally speaking they’ve
even though rationally speaking they’ve agreed to everything you want if they
agreed to everything you want if they
agreed to everything you want if they refuse to shake your hand the odds are
refuse to shake your hand the odds are
refuse to shake your hand the odds are you won’t do business with them and if
you won’t do business with them and if
you won’t do business with them and if you do you’ll feel very nervous about it
you do you’ll feel very nervous about it
you do you’ll feel very nervous about it this is what Trust is Trust is human
this is what Trust is Trust is human
this is what Trust is Trust is human it’s about human interaction it’s about
it’s about human interaction it’s about
it’s about human interaction it’s about real conversations what we need is more
real conversations what we need is more
real conversations what we need is more handshake conversations what we need is
handshake conversations what we need is
handshake conversations what we need is more handshake discussion more handshake
more handshake discussion more handshake
more handshake discussion more handshake debate more handshake friends more
debate more handshake friends more
debate more handshake friends more handshake leadership if we don’t then we
handshake leadership if we don’t then we
handshake leadership if we don’t then we continue to go through this and we will
continue to go through this and we will
continue to go through this and we will not find our own sense of fulfilment and
not find our own sense of fulfilment and
not find our own sense of fulfilment and happiness and inspiration it requires
happiness and inspiration it requires
happiness and inspiration it requires being amongst people who believe what we
being amongst people who believe what we
being amongst people who believe what we believe
believe
believe thank you very much
thank you very much
thank you very much [Applause]
[Applause]
[Applause] [Music]
”
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