what I love most about events like these it’s not just the spreading of ideas but
it’s not just the spreading of ideas but
it’s not just the spreading of ideas but it’s that people come together and I
it’s that people come together and I
it’s that people come together and I think we often forget that humanity is
think we often forget that humanity is
think we often forget that humanity is made up of humans it’s made up of
made up of humans it’s made up of
made up of humans it’s made up of individuals and one of the things that
individuals and one of the things that
individuals and one of the things that made the human race so successful is not
made the human race so successful is not
made the human race so successful is not that the word they’re strongest or that
that the word they’re strongest or that
that the word they’re strongest or that were the smartest it’s that there were
were the smartest it’s that there were
were the smartest it’s that there were social animals we have the ability to
social animals we have the ability to
social animals we have the ability to form communities cultures
form communities cultures
form communities cultures what’s a community what’s a culture it’s
what’s a community what’s a culture it’s
what’s a community what’s a culture it’s a group of people with a common set of
a group of people with a common set of
a group of people with a common set of values and beliefs
values and beliefs
values and beliefs what’s a company it’s a group of people
what’s a company it’s a group of people
what’s a company it’s a group of people with a common set of values and bleeds
with a common set of values and bleeds
with a common set of values and bleeds what’s a nation it’s a group of people
what’s a nation it’s a group of people
what’s a nation it’s a group of people with a common set of values and beliefs
with a common set of values and beliefs
with a common set of values and beliefs when we’re surrounded by people who
when we’re surrounded by people who
when we’re surrounded by people who believe what we believe something
believe what we believe something
believe what we believe something remarkable happens Trust emerges
remarkable happens Trust emerges
remarkable happens Trust emerges make no mistake of it Trust is a feeling
make no mistake of it Trust is a feeling
make no mistake of it Trust is a feeling trust is a distinctly human experience
trust is a distinctly human experience
trust is a distinctly human experience it’s not a checklist simply doing
it’s not a checklist simply doing
it’s not a checklist simply doing everything that’s expected of you
everything that’s expected of you
everything that’s expected of you doesn’t mean people will trust you it
doesn’t mean people will trust you it
doesn’t mean people will trust you it just means that you’re responsible
just means that you’re responsible
just means that you’re responsible Trust is a feeling it is a very powerful
Trust is a feeling it is a very powerful
Trust is a feeling it is a very powerful feeling and it only comes from being
feeling and it only comes from being
feeling and it only comes from being surrounded by people who believe what
surrounded by people who believe what
surrounded by people who believe what you believe I’ll share with you an
you believe I’ll share with you an
you believe I’ll share with you an example that freaks me out every time I
example that freaks me out every time I
example that freaks me out every time I talk about it what’s our most valued
talk about it what’s our most valued
talk about it what’s our most valued possession on the planet so our children
possession on the planet so our children
possession on the planet so our children right our children our most valuable
right our children our most valuable
right our children our most valuable possession on the planet so let’s game
possession on the planet so let’s game
possession on the planet so let’s game out a scenario let’s say you want to go
out a scenario let’s say you want to go
out a scenario let’s say you want to go on a date so you need a babysitter you
on a date so you need a babysitter you
on a date so you need a babysitter you have two choices option number one
have two choices option number one
have two choices option number one there’s a sixteen year old from just
there’s a sixteen year old from just
there’s a sixteen year old from just down the street with barely if any
down the street with barely if any
down the street with barely if any babysitting experience option number two
babysitting experience option number two
babysitting experience option number two there’s a 32 year old who just moved
there’s a 32 year old who just moved
there’s a 32 year old who just moved into the neighborhood you don’t know
into the neighborhood you don’t know
into the neighborhood you don’t know from where but she’s got ten years of
from where but she’s got ten years of
from where but she’s got ten years of babysitting experience who do you choose
babysitting experience who do you choose
babysitting experience who do you choose you choose the 16 year old think about
you choose the 16 year old think about
you choose the 16 year old think about that you would rather trust your most
that you would rather trust your most
that you would rather trust your most valued possession on the planet with
valued possession on the planet with
valued possession on the planet with somebody with no experience but they’re
somebody with no experience but they’re
somebody with no experience but they’re from within your community over somebody
from within your community over somebody
from within your community over somebody with vast amounts of experience and you
with vast amounts of experience and you
with vast amounts of experience and you don’t know where they come from or where
don’t know where they come from or where
don’t know where they come from or where they belong or if you can trust them or
they belong or if you can trust them or
they belong or if you can trust them or why should they trust you then why do we
why should they trust you then why do we
why should they trust you then why do we do it differently at work why are we
do it differently at work why are we
do it differently at work why are we more obsessed with someone’s resume and
more obsessed with someone’s resume and
more obsessed with someone’s resume and what they’ve done and how much money
what they’ve done and how much money
what they’ve done and how much money they’ve earned for our competition
they’ve earned for our competition
they’ve earned for our competition can they help us and yet we never think
can they help us and yet we never think
can they help us and yet we never think to ask or understand do you belong here
to ask or understand do you belong here
to ask or understand do you belong here how can we trust you how can you trust
how can we trust you how can you trust
how can we trust you how can you trust us one of the greatest challenges any
us one of the greatest challenges any
us one of the greatest challenges any organization has believe it or not is
organization has believe it or not is
organization has believe it or not is its own success all organizations start
its own success all organizations start
its own success all organizations start out the same way there’s some sort of
out the same way there’s some sort of
out the same way there’s some sort of metric usually money in this case and
metric usually money in this case and
metric usually money in this case and time and when an organization is founded
time and when an organization is founded
time and when an organization is founded what they do and why they do it are in
what they do and why they do it are in
what they do and why they do it are in extra inextricably linked and that’s
extra inextricably linked and that’s
extra inextricably linked and that’s because there’s usually a founder or
because there’s usually a founder or
because there’s usually a founder or some small group of founders with some
some small group of founders with some
some small group of founders with some vision of the world that doesn’t exist
vision of the world that doesn’t exist
vision of the world that doesn’t exist Zipp exist yet and they’re filled with
Zipp exist yet and they’re filled with
Zipp exist yet and they’re filled with passion and they attract people who
passion and they attract people who
passion and they attract people who believe what they believe and those
believe what they believe and those
believe what they believe and those people join up and they want to work
people join up and they want to work
people join up and they want to work with them but then they get more
with them but then they get more
with them but then they get more successful and they’re no longer relying
successful and they’re no longer relying
successful and they’re no longer relying on their gut decision on each other now
on their gut decision on each other now
on their gut decision on each other now they have to start hiring people who
they have to start hiring people who
they have to start hiring people who hire someone who hire somebody who hires
hire someone who hire somebody who hires
hire someone who hire somebody who hires someone who has to make a decision based
someone who has to make a decision based
someone who has to make a decision based on what and that original cause gets
on what and that original cause gets
on what and that original cause gets forgotten although they do really really
forgotten although they do really really
forgotten although they do really really well here the original reason why they
well here the original reason why they
well here the original reason why they started the company gets forgotten and
started the company gets forgotten and
started the company gets forgotten and all of a sudden weird things start to
all of a sudden weird things start to
all of a sudden weird things start to happen I call this the split and when an
happen I call this the split and when an
happen I call this the split and when an organization goes through the split
organization goes through the split
organization goes through the split there are a few symptoms the old-timers
there are a few symptoms the old-timers
there are a few symptoms the old-timers will say it’s not like it used to be
will say it’s not like it used to be
will say it’s not like it used to be it’s not like it used to be and yet they
it’s not like it used to be and yet they
it’s not like it used to be and yet they can’t put it into words what do you mean
can’t put it into words what do you mean
can’t put it into words what do you mean it’s not like it used me just doesn’t
it’s not like it used me just doesn’t
it’s not like it used me just doesn’t feel the same they say other symptoms of
feel the same they say other symptoms of
feel the same they say other symptoms of the split or when stress goes up and
the split or when stress goes up and
the split or when stress goes up and passion goes down you work really hard
passion goes down you work really hard
passion goes down you work really hard at the beginning how did how come it
at the beginning how did how come it
at the beginning how did how come it didn’t feel stressful then and very
didn’t feel stressful then and very
didn’t feel stressful then and very often you become more obsessed with what
often you become more obsessed with what
often you become more obsessed with what your competition is doing over what you
your competition is doing over what you
your competition is doing over what you are doing in organizations as they
are doing in organizations as they
are doing in organizations as they become really successful this starts to
become really successful this starts to
become really successful this starts to go away and what you start to see is
go away and what you start to see is
go away and what you start to see is that even though they’re making more
that even though they’re making more
that even though they’re making more money and even though they’re selling
money and even though they’re selling
money and even though they’re selling more fulfillment does not go up in fact
more fulfillment does not go up in fact
more fulfillment does not go up in fact what does go up is distrust we stopped
what does go up is distrust we stopped
what does go up is distrust we stopped trusting management we stopped trusting
trusting management we stopped trusting
trusting management we stopped trusting each other
each other
each other even now my fear my thought is that
even now my fear my thought is that
even now my fear my thought is that maybe America has gone through a split
maybe America has gone through a split
maybe America has gone through a split if you go back to the greatest
if you go back to the greatest
if you go back to the greatest generation our grandparents we call them
generation our grandparents we call them
generation our grandparents we call them the greatest generation think about that
the greatest generation think about that
the greatest generation think about that for a second why do they get the label
for a second why do they get the label
for a second why do they get the label the greatest generation I’m Gen X that’s
the greatest generation I’m Gen X that’s
the greatest generation I’m Gen X that’s unfair
unfair
unfair I got a very
I got a very
I got a very the unknown variable at that they get
the unknown variable at that they get
the unknown variable at that they get the greatest generation I get X okay why
the greatest generation I get X okay why
the greatest generation I get X okay why were they the greatest generation
were they the greatest generation
were they the greatest generation because they were a part of something
because they were a part of something
because they were a part of something they were all united in pursuit of
they were all united in pursuit of
they were all united in pursuit of something bigger than themselves there
something bigger than themselves there
something bigger than themselves there are stories of young men who shot
are stories of young men who shot
are stories of young men who shot themselves when they didn’t get called
themselves when they didn’t get called
themselves when they didn’t get called to action the population bought war
to action the population bought war
to action the population bought war bonds we were all together we trusted
bonds we were all together we trusted
bonds we were all together we trusted each other we trusted our leaders and
each other we trusted our leaders and
each other we trusted our leaders and off we went to be a part of something
off we went to be a part of something
off we went to be a part of something bigger than ourselves but then the war
bigger than ourselves but then the war
bigger than ourselves but then the war ended and then they came back and I felt
ended and then they came back and I felt
ended and then they came back and I felt like they’ve missed out on life being at
like they’ve missed out on life being at
like they’ve missed out on life being at war and they grew up in the depression
war and they grew up in the depression
war and they grew up in the depression and so they set all of that intense
and so they set all of that intense
and so they set all of that intense loyalty in that’s intense Trust and they
loyalty in that’s intense Trust and they
loyalty in that’s intense Trust and they went to work and we know what to find
went to work and we know what to find
went to work and we know what to find the 1950s this is when you gave your
the 1950s this is when you gave your
the 1950s this is when you gave your life to your company you work for years
life to your company you work for years
life to your company you work for years until you gave up and got your gold
until you gave up and got your gold
until you gave up and got your gold watch right absolute loyalty and what we
watch right absolute loyalty and what we
watch right absolute loyalty and what we started to see was a growth in wealth in
started to see was a growth in wealth in
started to see was a growth in wealth in the country growth in GDP and an
the country growth in GDP and an
the country growth in GDP and an increase in affluence but that same
increase in affluence but that same
increase in affluence but that same sense of fulfillment wasn’t there
sense of fulfillment wasn’t there
sense of fulfillment wasn’t there because now they were working hard but
because now they were working hard but
because now they were working hard but they weren’t feeling a part of something
they weren’t feeling a part of something
they weren’t feeling a part of something anymore and the distrust started to show
anymore and the distrust started to show
anymore and the distrust started to show up and in response was the hippie
up and in response was the hippie
up and in response was the hippie movement and the hippie movement could
movement and the hippie movement could
movement and the hippie movement could happen because there was more social
happen because there was more social
happen because there was more social welfare the country could afford it for
welfare the country could afford it for
welfare the country could afford it for people to fall off the grid and a lot of
people to fall off the grid and a lot of
people to fall off the grid and a lot of those kids who were joining the hippie
those kids who were joining the hippie
those kids who were joining the hippie movement they had rich parents and so
movement they had rich parents and so
movement they had rich parents and so they could afford to go away and run up
they could afford to go away and run up
they could afford to go away and run up and you know pretend to do something but
and you know pretend to do something but
and you know pretend to do something but that sense of fulfillment that seeking
that sense of fulfillment that seeking
that sense of fulfillment that seeking seeking you know to rebellion against
seeking you know to rebellion against
seeking you know to rebellion against their parents affluence it didn’t have
their parents affluence it didn’t have
their parents affluence it didn’t have that same sense of fulfillment they
that same sense of fulfillment they
that same sense of fulfillment they weren’t getting it in a hippie community
weren’t getting it in a hippie community
weren’t getting it in a hippie community and then you had the 1970s the Me
and then you had the 1970s the Me
and then you had the 1970s the Me Generation and everybody thought that
Generation and everybody thought that
Generation and everybody thought that you know you had to find some spiritual
you know you had to find some spiritual
you know you had to find some spiritual guru before you could find some sense of
guru before you could find some sense of
guru before you could find some sense of fulfillment and cults or all of a sudden
fulfillment and cults or all of a sudden
fulfillment and cults or all of a sudden were on the rise and that evolved into
were on the rise and that evolved into
were on the rise and that evolved into the 1980s still very very me focused
the 1980s still very very me focused
the 1980s still very very me focused Gordon Gekko greed is good except this
Gordon Gekko greed is good except this
Gordon Gekko greed is good except this time it went from spirituality into
time it went from spirituality into
time it went from spirituality into business
business
business all of a sudden business was good it
all of a sudden business was good it
all of a sudden business was good it wasn’t dirty to be a part of a business
wasn’t dirty to be a part of a business
wasn’t dirty to be a part of a business anymore and for the first time in
anymore and for the first time in
anymore and for the first time in history in the 1980s theories were
history in the 1980s theories were
history in the 1980s theories were proposed to use people to balance the
proposed to use people to balance the
proposed to use people to balance the books this is the first time we started
books this is the first time we started
books this is the first time we started to see massive layoffs of human beings
to see massive layoffs of human beings
to see massive layoffs of human beings in order to make the numbers work then
in order to make the numbers work then
in order to make the numbers work then you have the 1990s a period still
you have the 1990s a period still
you have the 1990s a period still self-involved kombu
self-involved kombu
self-involved kombu and that didn’t so work so well and now
and that didn’t so work so well and now
and that didn’t so work so well and now we’re in the latest period in this new
we’re in the latest period in this new
we’re in the latest period in this new decade of uncertainty and searching we
decade of uncertainty and searching we
decade of uncertainty and searching we know that this hippie movement thing
know that this hippie movement thing
know that this hippie movement thing didn’t work in the obsession with that
didn’t work in the obsession with that
didn’t work in the obsession with that money thing didn’t work but as our
money thing didn’t work but as our
money thing didn’t work but as our country continued to the GP started to
country continued to the GP started to
country continued to the GP started to go up and add fluid started to go up
go up and add fluid started to go up
go up and add fluid started to go up this started to go away and that sense
this started to go away and that sense
this started to go away and that sense of purpose and that sense of cause went
of purpose and that sense of cause went
of purpose and that sense of cause went away now technology hasn’t helped even
away now technology hasn’t helped even
away now technology hasn’t helped even Andy Grove the founder of Intel said the
Andy Grove the founder of Intel said the
Andy Grove the founder of Intel said the only thing the microprocessor really
only thing the microprocessor really
only thing the microprocessor really ever does is make things go faster
ever does is make things go faster
ever does is make things go faster and that’s exactly what technology has
and that’s exactly what technology has
and that’s exactly what technology has done it’s made that go faster right
done it’s made that go faster right
done it’s made that go faster right technology is wonderful for making
technology is wonderful for making
technology is wonderful for making connections technology is wonderful for
connections technology is wonderful for
connections technology is wonderful for the exchange of information technology
the exchange of information technology
the exchange of information technology is amazing for driving transactions you
is amazing for driving transactions you
is amazing for driving transactions you can perform transactions faster and
can perform transactions faster and
can perform transactions faster and faster than we’ve ever performed them
faster than we’ve ever performed them
faster than we’ve ever performed them but technology is terrible for creating
but technology is terrible for creating
but technology is terrible for creating human relationships there was a time
human relationships there was a time
human relationships there was a time when a desktop meant something
when a desktop meant something
when a desktop meant something horizontal today means something
horizontal today means something
horizontal today means something vertical and there was an a folder is a
vertical and there was an a folder is a
vertical and there was an a folder is a picture of a thing we used to use now
picture of a thing we used to use now
picture of a thing we used to use now that’s a fun example but technology has
that’s a fun example but technology has
that’s a fun example but technology has co-opted some very human things as well
co-opted some very human things as well
co-opted some very human things as well a friend is not somebody who checked
a friend is not somebody who checked
a friend is not somebody who checked their status your network doesn’t happen
their status your network doesn’t happen
their status your network doesn’t happen on LinkedIn a dialog doesn’t happen on
on LinkedIn a dialog doesn’t happen on
on LinkedIn a dialog doesn’t happen on Twitter and a conversation doesn’t
Twitter and a conversation doesn’t
Twitter and a conversation doesn’t happen on a blog
happen on a blog
happen on a blog these are human experiences and they
these are human experiences and they
these are human experiences and they could require human beings to be in the
could require human beings to be in the
could require human beings to be in the room even bloggers
room even bloggers
room even bloggers I love how bloggers talk about the
I love how bloggers talk about the
I love how bloggers talk about the Internet as the end-all be-all the world
Internet as the end-all be-all the world
Internet as the end-all be-all the world and that every year they come together
and that every year they come together
and that every year they come together 20,000 of them descend on Las Vegas to
20,000 of them descend on Las Vegas to
20,000 of them descend on Las Vegas to have a conference why couldn’t they do
have a conference why couldn’t they do
have a conference why couldn’t they do it online it’s because you got to have
it online it’s because you got to have
it online it’s because you got to have the human Union in the 1960s a man by
the human Union in the 1960s a man by
the human Union in the 1960s a man by the name of Stanley Milgram did an
the name of Stanley Milgram did an
the name of Stanley Milgram did an experiment he wanted to understand how
experiment he wanted to understand how
experiment he wanted to understand how the Holocaust could happen and so he
the Holocaust could happen and so he
the Holocaust could happen and so he wanted understand how an entire
wanted understand how an entire
wanted understand how an entire population could stand by and watch
population could stand by and watch
population could stand by and watch genocide happen or some could even
genocide happen or some could even
genocide happen or some could even contribute and the excuse they gave was
contribute and the excuse they gave was
contribute and the excuse they gave was I’m just following orders and so he did
I’m just following orders and so he did
I’m just following orders and so he did this what we know now is a terribly
this what we know now is a terribly
this what we know now is a terribly unethical experiment but amazing results
unethical experiment but amazing results
unethical experiment but amazing results he had a volunteer come in and that
he had a volunteer come in and that
he had a volunteer come in and that volunteer was told that they would play
volunteer was told that they would play
volunteer was told that they would play the role of a teacher and there was
the role of a teacher and there was
the role of a teacher and there was another volunteer who is really a
another volunteer who is really a
another volunteer who is really a scientist pretending to be a volunteer
scientist pretending to be a volunteer
scientist pretending to be a volunteer who would play the role of the student
who would play the role of the student
who would play the role of the student that teacher was sat at a table that had
that teacher was sat at a table that had
that teacher was sat at a table that had a button and a dial
a button and a dial
a button and a dial and the teacher was told that the
and the teacher was told that the
and the teacher was told that the student would be asked a series of
student would be asked a series of
student would be asked a series of questions and if the question was wrong
questions and if the question was wrong
questions and if the question was wrong or if they refused to answer they would
or if they refused to answer they would
or if they refused to answer they would have pushed the button and administer an
have pushed the button and administer an
have pushed the button and administer an electric shock now in reality there was
electric shock now in reality there was
electric shock now in reality there was only one electric shock given the whole
only one electric shock given the whole
only one electric shock given the whole experiment it was a very small one given
experiment it was a very small one given
experiment it was a very small one given to the teacher they could know what it
to the teacher they could know what it
to the teacher they could know what it felt like and the dial they were told
felt like and the dial they were told
felt like and the dial they were told after each question they were to turn
after each question they were to turn
after each question they were to turn the dial up one notch and it said sort
the dial up one notch and it said sort
the dial up one notch and it said sort of mild medium you know somewhat painful
of mild medium you know somewhat painful
of mild medium you know somewhat painful extremely painful very painful and it
extremely painful very painful and it
extremely painful very painful and it went red and then it said xxx
went red and then it said xxx
went red and then it said xxx and as they would start the experiment
and as they would start the experiment
and as they would start the experiment they would start giving the electric
they would start giving the electric
they would start giving the electric shock the other scientist would pretend
shock the other scientist would pretend
shock the other scientist would pretend that they were in pain they’d pretend
that they were in pain they’d pretend
that they were in pain they’d pretend that they were getting an electric shock
that they were getting an electric shock
that they were getting an electric shock and the person would feel bad and they’d
and the person would feel bad and they’d
and the person would feel bad and they’d look to the scientist and say I’m
look to the scientist and say I’m
look to the scientist and say I’m hurting the guy and the authority figure
hurting the guy and the authority figure
hurting the guy and the authority figure would look down and say I’m afraid the
would look down and say I’m afraid the
would look down and say I’m afraid the experiment must go on the experiment
experiment must go on the experiment
experiment must go on the experiment really must go on and some of them would
really must go on and some of them would
really must go on and some of them would mutter to themselves the experiment must
mutter to themselves the experiment must
mutter to themselves the experiment must go on the experiment was gone as I
go on the experiment was gone as I
go on the experiment was gone as I continued to press the button what the
continued to press the button what the
continued to press the button what the results revealed is that when the
results revealed is that when the
results revealed is that when the teacher could see and hear the student
teacher could see and hear the student
teacher could see and hear the student they couldn’t go very far before they
they couldn’t go very far before they
they couldn’t go very far before they completely quit the experiment when they
completely quit the experiment when they
completely quit the experiment when they could hear them but not see them they
could hear them but not see them they
could hear them but not see them they could go further but still not very far
could go further but still not very far
could go further but still not very far before they quit when they could see
before they quit when they could see
before they quit when they could see them but not here then they could go
them but not here then they could go
them but not here then they could go further but still not very far but when
further but still not very far but when
further but still not very far but when they could neither see nor hear the
they could neither see nor hear the
they could neither see nor hear the impact of their decisions 65% of those
impact of their decisions 65% of those
impact of their decisions 65% of those teachers were able to go all the way and
teachers were able to go all the way and
teachers were able to go all the way and kill the guy and you know what they were
kill the guy and you know what they were
kill the guy and you know what they were concerned with I’m not going to be
concerned with I’m not going to be
concerned with I’m not going to be responsible am I a reason it’s an
responsible am I a reason it’s an
responsible am I a reason it’s an unethical experiment is because
unethical experiment is because
unethical experiment is because sixty-five percent of people who thought
sixty-five percent of people who thought
sixty-five percent of people who thought they were good people when they walked
they were good people when they walked
they were good people when they walked in the door
in the door
in the door went home with the knowledge that they
went home with the knowledge that they
went home with the knowledge that they could kill another human being now think
could kill another human being now think
could kill another human being now think about how we do business today there was
about how we do business today there was
about how we do business today there was a time that if you wanted to know what
a time that if you wanted to know what
a time that if you wanted to know what your employees thought about you you
your employees thought about you you
your employees thought about you you walked on the factory floor and you
walked on the factory floor and you
walked on the factory floor and you asked them there was a time when Custis
asked them there was a time when Custis
asked them there was a time when Custis customer service meant you talked to a
customer service meant you talked to a
customer service meant you talked to a human being
human being
human being now customer services you’ll get a reply
now customer services you’ll get a reply
now customer services you’ll get a reply to your email in 24 hours I saw a bank
to your email in 24 hours I saw a bank
to your email in 24 hours I saw a bank advertising that you get to talk to a
advertising that you get to talk to a
advertising that you get to talk to a human being
human being
human being I earned miles up the wazoo and one of
I earned miles up the wazoo and one of
I earned miles up the wazoo and one of the airline’s you know one of the things
the airline’s you know one of the things
the airline’s you know one of the things they gave me for my status a phone
they gave me for my status a phone
they gave me for my status a phone number to talk to a person since when is
number to talk to a person since when is
number to talk to a person since when is a person a luxury our survival depends
a person a luxury our survival depends
a person a luxury our survival depends on it now think about how we do business
on it now think about how we do business
on it now think about how we do business we do business on screens companies
we do business on screens companies
we do business on screens companies manage their businesses on screens and
manage their businesses on screens and
manage their businesses on screens and the more they make the more disconnected
the more they make the more disconnected
the more they make the more disconnected they come from the founding of the
they come from the founding of the
they come from the founding of the company the less they talk to their own
company the less they talk to their own
company the less they talk to their own people they less they see and hear the
people they less they see and hear the
people they less they see and hear the impact of their own decisions it’s not a
impact of their own decisions it’s not a
impact of their own decisions it’s not a surprise that we’re putting poison in
surprise that we’re putting poison in
surprise that we’re putting poison in foods chemicals and foods and now
foods chemicals and foods and now
foods chemicals and foods and now scientists are saying that if we
scientists are saying that if we
scientists are saying that if we continue down this path this generation
continue down this path this generation
continue down this path this generation will have a shorter lifespan than
will have a shorter lifespan than
will have a shorter lifespan than previous generation that’s not
previous generation that’s not
previous generation that’s not surprising to me when you cannot see nor
surprising to me when you cannot see nor
surprising to me when you cannot see nor hear the impact of the decisions you
hear the impact of the decisions you
hear the impact of the decisions you make 65 percent of us have the ability
make 65 percent of us have the ability
make 65 percent of us have the ability to kill someone what we need is more
to kill someone what we need is more
to kill someone what we need is more human interactions what we need is to
human interactions what we need is to
human interactions what we need is to shake hands we need we need a handshake
shake hands we need we need a handshake
shake hands we need we need a handshake leadership we need handshake
leadership we need handshake
leadership we need handshake conversations we need handshake friends
conversations we need handshake friends
conversations we need handshake friends we need handshake dialogues we need
we need handshake dialogues we need
we need handshake dialogues we need handshake meetings imagine if you were
handshake meetings imagine if you were
handshake meetings imagine if you were to meet somebody you do a deal with them
to meet somebody you do a deal with them
to meet somebody you do a deal with them you get along great they say I agree to
you get along great they say I agree to
you get along great they say I agree to all the terms and I’m totally going to
all the terms and I’m totally going to
all the terms and I’m totally going to do business with you and you go great
do business with you and you go great
do business with you and you go great shake on it and they go I don’t need to
shake on it and they go I don’t need to
shake on it and they go I don’t need to shake your hand oh come on we agree
shake your hand oh come on we agree
shake your hand oh come on we agree let’s shake on it I don’t need to shake
let’s shake on it I don’t need to shake
let’s shake on it I don’t need to shake your hand I agree to all your terms you
your hand I agree to all your terms you
your hand I agree to all your terms you won’t do business with them because they
won’t do business with them because they
won’t do business with them because they won’t shake your hand that’s how
won’t shake your hand that’s how
won’t shake your hand that’s how powerful human interaction is what we
powerful human interaction is what we
powerful human interaction is what we need to do is set out and shake hands
need to do is set out and shake hands
need to do is set out and shake hands more often put ourselves in situations
more often put ourselves in situations
more often put ourselves in situations where we can create real human
where we can create real human
where we can create real human connections and where trust becomes the
connections and where trust becomes the
connections and where trust becomes the standard and not the exception thank you
standard and not the exception thank you
standard and not the exception thank you very much
very much
very much [Applause]
”
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