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Driving resource efficiency through circular business model | Hui Mien Lee | TEDxDonauinselSalon


I’ve always been asked as a

I’ve always been asked as a sustainability professional how the

sustainability professional how the

sustainability professional how the sustainability makes business sense the

sustainability makes business sense the

sustainability makes business sense the answer has always been it is about doing

answer has always been it is about doing

answer has always been it is about doing more with less it is about making

more with less it is about making

more with less it is about making resources more efficient so that we

resources more efficient so that we

resources more efficient so that we could dig up a convict growth with

could dig up a convict growth with

could dig up a convict growth with resource demand I started out my

resource demand I started out my

resource demand I started out my research in 2003 looking at closed-loop

research in 2003 looking at closed-loop

research in 2003 looking at closed-loop product lifecycle management because of

product lifecycle management because of

product lifecycle management because of my interest in resource efficiency I’m a

my interest in resource efficiency I’m a

my interest in resource efficiency I’m a huge fan of recycling since young and I

huge fan of recycling since young and I

huge fan of recycling since young and I really understood the massive impact of

really understood the massive impact of

really understood the massive impact of resource efficiency or resource

resource efficiency or resource

resource efficiency or resource depletion in the course of my work there

depletion in the course of my work there

depletion in the course of my work there are many ways to improve resource

are many ways to improve resource

are many ways to improve resource efficiency one of the most recent trend

efficiency one of the most recent trend

efficiency one of the most recent trend that we see definitely is the sharing

that we see definitely is the sharing

that we see definitely is the sharing economy the sharing economy utilizes

economy the sharing economy utilizes

economy the sharing economy utilizes untapped resources between idling

untapped resources between idling

untapped resources between idling capacity to fulfill additional consumer

capacity to fulfill additional consumer

capacity to fulfill additional consumer needs and the likes of car sharing like

needs and the likes of car sharing like

needs and the likes of car sharing like Greg hitched and that a driver could

Greg hitched and that a driver could

Greg hitched and that a driver could choose to take on additional passenger

choose to take on additional passenger

choose to take on additional passenger into his car so that he fills up the

into his car so that he fills up the

into his car so that he fills up the NDC’s in this way one journey one car

NDC’s in this way one journey one car

NDC’s in this way one journey one car you fulfill the need of at least two if

you fulfill the need of at least two if

you fulfill the need of at least two if not three or four individuals what else

not three or four individuals what else

not three or four individuals what else can we do to improve resource efficiency

can we do to improve resource efficiency

can we do to improve resource efficiency efficiency within the economy at this

efficiency within the economy at this

efficiency within the economy at this point in time I wanted to move away from

point in time I wanted to move away from

point in time I wanted to move away from sustainability to focus more on customer

sustainability to focus more on customer

sustainability to focus more on customer experience many a times people attribute

experience many a times people attribute

experience many a times people attribute sustainability to the emergence of

sustainability to the emergence of

sustainability to the emergence of circular economy

indeed the circular economy is one of

indeed the circular economy is one of the best demonstration of how

the best demonstration of how

the best demonstration of how sustainability principle be incorporated

sustainability principle be incorporated

sustainability principle be incorporated into business development however at

into business development however at

into business development however at this point in time if I take away the

this point in time if I take away the

this point in time if I take away the lens of sustainability anything that

lens of sustainability anything that

lens of sustainability anything that happened within the circular economy can

happened within the circular economy can

happened within the circular economy can actually be explained by classic

actually be explained by classic

actually be explained by classic economic theory in the traditional

economic theory in the traditional

economic theory in the traditional linear economy when a customer goes to

linear economy when a customer goes to

linear economy when a customer goes to the store it’s one transaction or

the store it’s one transaction or

the store it’s one transaction or touchpoint that you have

touchpoint that you have

touchpoint that you have with the customer for businesses the

with the customer for businesses the

with the customer for businesses the customer would not come back to you

customer would not come back to you

customer would not come back to you unless they have a complain or the

unless they have a complain or the

unless they have a complain or the product is a defect whereas in a

product is a defect whereas in a

product is a defect whereas in a circular economy whether it’s renting

circular economy whether it’s renting

circular economy whether it’s renting leasing a product achmet by design you

leasing a product achmet by design you

leasing a product achmet by design you naturally will bring your customer back

naturally will bring your customer back

naturally will bring your customer back to you to have one more additional touch

to you to have one more additional touch

to you to have one more additional touch point this additional touch point could

point this additional touch point could

point this additional touch point could provide a lot more insights and

provide a lot more insights and

provide a lot more insights and collection a data collection for

collection a data collection for

collection a data collection for businesses which would allow business to

businesses which would allow business to

businesses which would allow business to better tailor their offer for better

better tailor their offer for better

better tailor their offer for better customer experience talking about big

customer experience talking about big

customer experience talking about big data the sharing economy did not happen

data the sharing economy did not happen

data the sharing economy did not happen because there was a need to simply

because there was a need to simply

because there was a need to simply because people wanted to save the

because people wanted to save the

because people wanted to save the environment the sharing economy happened

environment the sharing economy happened

environment the sharing economy happened because there was a demand from the

because there was a demand from the

because there was a demand from the consumer for more affordable options in

consumer for more affordable options in

consumer for more affordable options in the lights of room sharing IBM be the

the lights of room sharing IBM be the

the lights of room sharing IBM be the sharing economy itself it’s one

sharing economy itself it’s one

sharing economy itself it’s one demonstration in a recent study by PwC

demonstration in a recent study by PwC

demonstration in a recent study by PwC room sharing and car sharing top the

room sharing and car sharing top the

room sharing and car sharing top the list whereas on the bottom of the list

list whereas on the bottom of the list

list whereas on the bottom of the list you have product rental why is that so

you have product rental why is that so

you have product rental why is that so I think it’s effectively down to the

I think it’s effectively down to the

I think it’s effectively down to the fact that we don’t have an efficient

fact that we don’t have an efficient

fact that we don’t have an efficient reverse logistic system happening in the

reverse logistic system happening in the

reverse logistic system happening in the economy today I’ve always dreamed of a

economy today I’ve always dreamed of a

economy today I’ve always dreamed of a universal reverse logic system

universal reverse logic system

universal reverse logic system especially with the rise of e-commerce

especially with the rise of e-commerce

especially with the rise of e-commerce today Amazon has received 33 million

today Amazon has received 33 million

today Amazon has received 33 million feedback just of frustrated packaging

feedback just of frustrated packaging

feedback just of frustrated packaging since 2009 just a lot of it back most

since 2009 just a lot of it back most

since 2009 just a lot of it back most recently doing the single day sales in

recently doing the single day sales in

recently doing the single day sales in China 2.5 8 million trees worth of

China 2.5 8 million trees worth of

China 2.5 8 million trees worth of carbon was generated just from the

carbon was generated just from the

carbon was generated just from the packaging used in a single day barely 10

packaging used in a single day barely 10

packaging used in a single day barely 10 percent get recycle I think we need to

percent get recycle I think we need to

percent get recycle I think we need to do something about it how many of you do

do something about it how many of you do

do something about it how many of you do front upon the mall packaging that you

front upon the mall packaging that you

front upon the mall packaging that you get when you receive a puzzle I for one

get when you receive a puzzle I for one

get when you receive a puzzle I for one have a lot of problem where’s the pack

have a lot of problem where’s the pack

have a lot of problem where’s the pack bubble respect

bubble respect

bubble respect especially I always thought what should

especially I always thought what should

especially I always thought what should I do with the bubble reps do I throw

I do with the bubble reps do I throw

I do with the bubble reps do I throw them away or recycle them I still think

them away or recycle them I still think

them away or recycle them I still think it’s the ways to recycle to send them

it’s the ways to recycle to send them

it’s the ways to recycle to send them for recycling they couldn’t be reused

for recycling they couldn’t be reused

for recycling they couldn’t be reused again but after a while I ran out of

again but after a while I ran out of

again but after a while I ran out of space to store them so imagine now the

space to store them so imagine now the

space to store them so imagine now the delivery man next come to your house

delivery man next come to your house

delivery man next come to your house we’ll be able to take back your OPAC eg4

we’ll be able to take back your OPAC eg4

we’ll be able to take back your OPAC eg4 recycle or reuse within the system then

recycle or reuse within the system then

recycle or reuse within the system then they would take this packaging channel

they would take this packaging channel

they would take this packaging channel it through a universal universal reverse

it through a universal universal reverse

it through a universal universal reverse logistics system that could be developed

logistics system that could be developed

logistics system that could be developed together wave through a public and

together wave through a public and

together wave through a public and private partnership the states and the

private partnership the states and the

private partnership the states and the different logistic provider can come

different logistic provider can come

different logistic provider can come together to design and operate the

together to design and operate the

together to design and operate the system like that so that for consumer

system like that so that for consumer

system like that so that for consumer like us we can benefit from having a

like us we can benefit from having a

like us we can benefit from having a common system in a system like that

common system in a system like that

common system in a system like that effectively what we’re trying to do is

effectively what we’re trying to do is

effectively what we’re trying to do is the tap on the unused capacity in the

the tap on the unused capacity in the

the tap on the unused capacity in the return trip of the courier men it is a

return trip of the courier men it is a

return trip of the courier men it is a system that would be win-win for both

system that would be win-win for both

system that would be win-win for both the consumer and businesses why is this

the consumer and businesses why is this

the consumer and businesses why is this so for the consumer firstly isn’t it a

so for the consumer firstly isn’t it a

so for the consumer firstly isn’t it a hassle to go to the recycling point and

hassle to go to the recycling point and

hassle to go to the recycling point and try to recycle your stuff it’s one

try to recycle your stuff it’s one

try to recycle your stuff it’s one common touch point where you receive

common touch point where you receive

common touch point where you receive your product and you can give back your

your product and you can give back your

your product and you can give back your old packaging or your product for

old packaging or your product for

old packaging or your product for recycling or reused at the same time I

recycling or reused at the same time I

recycling or reused at the same time I think not only conscious consumer like

think not only conscious consumer like

think not only conscious consumer like myself would do it we will actually

myself would do it we will actually

myself would do it we will actually encourage more consumer to return their

encourage more consumer to return their

encourage more consumer to return their packaging after all everyone wants to be

packaging after all everyone wants to be

packaging after all everyone wants to be sustainable given that is not too much

sustainable given that is not too much

sustainable given that is not too much of a hassle that’s what we have gotten

of a hassle that’s what we have gotten

of a hassle that’s what we have gotten from research secondly with a system

from research secondly with a system

from research secondly with a system like that you can actually choose how

like that you can actually choose how

like that you can actually choose how you want to package your product there’s

you want to package your product there’s

you want to package your product there’s a chance for us to use returnable

a chance for us to use returnable

a chance for us to use returnable damaged or choose to pack our packaging

damaged or choose to pack our packaging

damaged or choose to pack our packaging in cloth bag instead of the traditional

in cloth bag instead of the traditional

in cloth bag instead of the traditional cotton or plastics so I’ll be very happy

cotton or plastics so I’ll be very happy

cotton or plastics so I’ll be very happy to have a system like that for me to use

to have a system like that for me to use

to have a system like that for me to use on the other side of business if you

on the other side of business if you

on the other side of business if you look at it business definitely stand to

look at it business definitely stand to

look at it business definitely stand to gain why is that so

gain why is that so

gain why is that so well when we talk about reduction of

well when we talk about reduction of

well when we talk about reduction of packaging it means there will be a

packaging it means there will be a

packaging it means there will be a reduction of

reduction of

reduction of all businesses love cost-reduction right

all businesses love cost-reduction right

all businesses love cost-reduction right that’s number one number two instead of

that’s number one number two instead of

that’s number one number two instead of having to spend resources to do with

having to spend resources to do with

having to spend resources to do with frustrated emails and are unhappy

frustrated emails and are unhappy

frustrated emails and are unhappy customer now businesses could use the

customer now businesses could use the

customer now businesses could use the same amorous to better ting of more

same amorous to better ting of more

same amorous to better ting of more sustainable solutions so as to build a

sustainable solutions so as to build a

sustainable solutions so as to build a more sustainable business which in the

more sustainable business which in the

more sustainable business which in the end would give them enhance brand value

end would give them enhance brand value

end would give them enhance brand value in the business as modern consumer of

in the business as modern consumer of

in the business as modern consumer of today we should all strive to consume

today we should all strive to consume

today we should all strive to consume responsibly so that we could generate

responsibly so that we could generate

responsibly so that we could generate more growth with less resources while we

more growth with less resources while we

more growth with less resources while we continue to shop online let us start

continue to shop online let us start

continue to shop online let us start from today be more conscious as for less

from today be more conscious as for less

from today be more conscious as for less packaging we use or recycle them when

packaging we use or recycle them when

packaging we use or recycle them when generator thank you very much

generator thank you very much

generator thank you very much [Music]

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