thank you I’m so excited to be here my mother had a barber shop in West
mother had a barber shop in West
mother had a barber shop in West Vancouver British Columbia Canada and
Vancouver British Columbia Canada and
Vancouver British Columbia Canada and when I was 17 years old she insisted
when I was 17 years old she insisted
when I was 17 years old she insisted just as her father had done with her
just as her father had done with her
just as her father had done with her that I learned the family trade now
that I learned the family trade now
that I learned the family trade now here’s the thing nothing to me wanted to
here’s the thing nothing to me wanted to
here’s the thing nothing to me wanted to be a barber and at the age of 17 I
be a barber and at the age of 17 I
be a barber and at the age of 17 I dreamed of doing something that felt so
dreamed of doing something that felt so
dreamed of doing something that felt so much more glamorous than working with my
much more glamorous than working with my
much more glamorous than working with my family
family
family and my mother’s barbershop but my mother
and my mother’s barbershop but my mother
and my mother’s barbershop but my mother countered that having a trade was very
countered that having a trade was very
countered that having a trade was very important so I would learn it just in
important so I would learn it just in
important so I would learn it just in case now just in case was afraid she
case now just in case was afraid she
case now just in case was afraid she used a lot you see my mother immigrated
used a lot you see my mother immigrated
used a lot you see my mother immigrated from Europe to Canada in 1966 and she
from Europe to Canada in 1966 and she
from Europe to Canada in 1966 and she wasn’t certain that my education was
wasn’t certain that my education was
wasn’t certain that my education was going to result in the job as I was
going to result in the job as I was
going to result in the job as I was gonna be the first member of my entire
gonna be the first member of my entire
gonna be the first member of my entire family to attend university so just in
family to attend university so just in
family to attend university so just in case my schooling didn’t work out I
case my schooling didn’t work out I
case my schooling didn’t work out I could always go back to barbering and
could always go back to barbering and
could always go back to barbering and according to my mother if a war ever
according to my mother if a war ever
according to my mother if a war ever broke out people would still always need
broke out people would still always need
broke out people would still always need their hair cut so I would always have a
their hair cut so I would always have a
their hair cut so I would always have a job than to just in case so it was
job than to just in case so it was
job than to just in case so it was decided that to put myself through
decided that to put myself through
decided that to put myself through school I would work in my mother’s
school I would work in my mother’s
school I would work in my mother’s barber shop with my grandfather and my
barber shop with my grandfather and my
barber shop with my grandfather and my older sister Sharon now I love my family
older sister Sharon now I love my family
older sister Sharon now I love my family dearly but the truth is I hated it
dearly but the truth is I hated it
dearly but the truth is I hated it see there’s a reason I’m not in this
see there’s a reason I’m not in this
see there’s a reason I’m not in this picture smiling with the three of them I
picture smiling with the three of them I
picture smiling with the three of them I had no interest in hair the particular
had no interest in hair the particular
had no interest in hair the particular angle that you need to hold it in and
angle that you need to hold it in and
angle that you need to hold it in and cut it out in order to create a
cut it out in order to create a
cut it out in order to create a particular shape so needless to say it
particular shape so needless to say it
particular shape so needless to say it was not a good barber and not near
was not a good barber and not near
was not a good barber and not near nowhere near the master that these three
nowhere near the master that these three
nowhere near the master that these three were now because I didn’t want to be a
were now because I didn’t want to be a
were now because I didn’t want to be a barber I had no interest or desire to
barber I had no interest or desire to
barber I had no interest or desire to master the skills I became increasingly
master the skills I became increasingly
master the skills I became increasingly focused on the men who came into my
focused on the men who came into my
focused on the men who came into my mother’s barber shop and sat in my chair
mother’s barber shop and sat in my chair
mother’s barber shop and sat in my chair I mean what could I offer them aside
I mean what could I offer them aside
I mean what could I offer them aside from a great haircut that would make
from a great haircut that would make
from a great haircut that would make them want to come back to me and what
them want to come back to me and what
them want to come back to me and what would make them tell their friends and
would make them tell their friends and
would make them tell their friends and family about me and what would make them
family about me and what would make them
family about me and what would make them loyal to me their barber now these are
loyal to me their barber now these are
loyal to me their barber now these are customer service questions that I was
customer service questions that I was
customer service questions that I was asking myself but they’re also really
asking myself but they’re also really
asking myself but they’re also really critically important leadership
critically important leadership
critically important leadership questions see if you hold a leadership
questions see if you hold a leadership
questions see if you hold a leadership position why should the highly talented
position why should the highly talented
position why should the highly talented men and women who report to you today
men and women who report to you today
men and women who report to you today continue to report to tomorrow
continue to report to tomorrow
continue to report to tomorrow and why should they authorize you and
and why should they authorize you and
and why should they authorize you and your leadership and give you their
your leadership and give you their
your leadership and give you their discretionary effort and what would make
discretionary effort and what would make
discretionary effort and what would make them loyal to you their leader now at my
them loyal to you their leader now at my
them loyal to you their leader now at my mother’s barber shop I had about half an
mother’s barber shop I had about half an
mother’s barber shop I had about half an hour with each client so half an hour of
hour with each client so half an hour of
hour with each client so half an hour of one-on-one exclusive time and since
one-on-one exclusive time and since
one-on-one exclusive time and since haircut quality was not going to be my
haircut quality was not going to be my
haircut quality was not going to be my forte
forte
forte I began time to see if I could make the
I began time to see if I could make the
I began time to see if I could make the time the client spent with me some of
time the client spent with me some of
time the client spent with me some of the best parts of their day and so back
the best parts of their day and so back
the best parts of their day and so back then I reasoned well I could be the
then I reasoned well I could be the
then I reasoned well I could be the barber with whom people really love to
barber with whom people really love to
barber with whom people really love to talk the one who just generally saw them
talk the one who just generally saw them
talk the one who just generally saw them and listen to them and cared about them
and listen to them and cared about them
and listen to them and cared about them as people now many of the men who came
as people now many of the men who came
as people now many of the men who came into my mother’s shop were highly
into my mother’s shop were highly
into my mother’s shop were highly respected professionals who worked
respected professionals who worked
respected professionals who worked downtown
downtown
downtown however originally I didn’t know who any
however originally I didn’t know who any
however originally I didn’t know who any of them were what any of them did and so
of them were what any of them did and so
of them were what any of them did and so I simply treated each the same each was
I simply treated each the same each was
I simply treated each the same each was a person a fellow human being who I
a person a fellow human being who I
a person a fellow human being who I started to recognize was tired from the
started to recognize was tired from the
started to recognize was tired from the many pressures and demands he felt
many pressures and demands he felt
many pressures and demands he felt placed upon him and I watched as many
placed upon him and I watched as many
placed upon him and I watched as many were desperately trying to balance their
were desperately trying to balance their
were desperately trying to balance their personal professional lives so the time
personal professional lives so the time
personal professional lives so the time they had with me I realized was likely
they had with me I realized was likely
they had with me I realized was likely the only time when they could just sit
the only time when they could just sit
the only time when they could just sit and do nothing there was a time when
and do nothing there was a time when
and do nothing there was a time when well one they actually did really need
well one they actually did really need
well one they actually did really need to sit and do nothing in that move
to sit and do nothing in that move
to sit and do nothing in that move because I was actually known to cut ears
because I was actually known to cut ears
because I was actually known to cut ears as well as hair but it was a time when
as well as hair but it was a time when
as well as hair but it was a time when they weren’t forced to play one of their
they weren’t forced to play one of their
they weren’t forced to play one of their many roles because I had no idea if the
many roles because I had no idea if the
many roles because I had no idea if the client was a Supreme Court judge or the
client was a Supreme Court judge or the
client was a Supreme Court judge or the president of a multi-million dollar
president of a multi-million dollar
president of a multi-million dollar company to me at the age of 17 they were
company to me at the age of 17 they were
company to me at the age of 17 they were just jack
just jack
just jack Sully Martin and so I spoke to each of
Sully Martin and so I spoke to each of
Sully Martin and so I spoke to each of them with honesty candor challenging
them with honesty candor challenging
them with honesty candor challenging them bantering with them and through the
them bantering with them and through the
them bantering with them and through the process creating outstanding
process creating outstanding
process creating outstanding relationships
relationships
relationships I remember one client really well and
I remember one client really well and
I remember one client really well and I’ll call him al when al first came in
I’ll call him al when al first came in
I’ll call him al when al first came in he said please don’t trim anything off
he said please don’t trim anything off
he said please don’t trim anything off the top I looked at al I said al you you
the top I looked at al I said al you you
the top I looked at al I said al you you don’t have a top it’s it’s called a
don’t have a top it’s it’s called a
don’t have a top it’s it’s called a comb-over do you want me not to trim the
comb-over do you want me not to trim the
comb-over do you want me not to trim the side and he’d laugh and I’d laugh and
side and he’d laugh and I’d laugh and
side and he’d laugh and I’d laugh and he’d say yeah nothing off the side now
he’d say yeah nothing off the side now
he’d say yeah nothing off the side now years later I would learn that ours
years later I would learn that ours
years later I would learn that ours really high up in our judicial system
really high up in our judicial system
really high up in our judicial system and so when he next came into
and so when he next came into
and so when he next came into shop I said only oh you’re kind of a
shop I said only oh you’re kind of a
shop I said only oh you’re kind of a really big deal and he’d say I know and
really big deal and he’d say I know and
really big deal and he’d say I know and I’d say still nothing off the side and
I’d say still nothing off the side and
I’d say still nothing off the side and he’d say yeah nothing off the side and
he’d say yeah nothing off the side and
he’d say yeah nothing off the side and what happened was my clients were no
what happened was my clients were no
what happened was my clients were no longer just clients they became friends
longer just clients they became friends
longer just clients they became friends I believe we were simply two people I
I believe we were simply two people I
I believe we were simply two people I didn’t respect for one another and
didn’t respect for one another and
didn’t respect for one another and here’s what I learned more than anything
here’s what I learned more than anything
here’s what I learned more than anything else what we all want is for other
else what we all want is for other
else what we all want is for other people to generally see us and care
people to generally see us and care
people to generally see us and care about us to tell us the truth to
about us to tell us the truth to
about us to tell us the truth to challenge us and to stop seeing this as
challenge us and to stop seeing this as
challenge us and to stop seeing this as our predetermined roles whether it be
our predetermined roles whether it be
our predetermined roles whether it be CEO or barber and to start seeing us as
CEO or barber and to start seeing us as
CEO or barber and to start seeing us as people with the potential for greater
people with the potential for greater
people with the potential for greater human connection and greater
human connection and greater
human connection and greater accomplishment and achievement
accomplishment and achievement
accomplishment and achievement regardless of what we may or may not
regardless of what we may or may not
regardless of what we may or may not have accomplished in our life thus far
have accomplished in our life thus far
have accomplished in our life thus far and the key word here is care when we
and the key word here is care when we
and the key word here is care when we believe another person generally cares
believe another person generally cares
believe another person generally cares about us and our ultimate success and
about us and our ultimate success and
about us and our ultimate success and fulfillment we will grant that person
fulfillment we will grant that person
fulfillment we will grant that person concessions we won’t grant others see I
concessions we won’t grant others see I
concessions we won’t grant others see I was probably the worst barber and my
was probably the worst barber and my
was probably the worst barber and my mother’s shop actually and quite certain
mother’s shop actually and quite certain
mother’s shop actually and quite certain I was but I soon attracted my own
I was but I soon attracted my own
I was but I soon attracted my own following
following
following I mean clients would come in and wait
I mean clients would come in and wait
I mean clients would come in and wait hours for me or come back another day if
hours for me or come back another day if
hours for me or come back another day if I was too busy and at Christmas time
I was too busy and at Christmas time
I was too busy and at Christmas time they brought me gifts some even left me
they brought me gifts some even left me
they brought me gifts some even left me hundred dollar tips why why would they
hundred dollar tips why why would they
hundred dollar tips why why would they do this because these men knew that I
do this because these men knew that I
do this because these men knew that I loved them they knew that I cared about
loved them they knew that I cared about
loved them they knew that I cared about them and because of that I would have a
them and because of that I would have a
them and because of that I would have a conversation that needed to be had I
conversation that needed to be had I
conversation that needed to be had I wasn’t easily impressed with their
wasn’t easily impressed with their
wasn’t easily impressed with their positions of power their perceived
positions of power their perceived
positions of power their perceived wealth I would challenge them banter
wealth I would challenge them banter
wealth I would challenge them banter with them require that they live up to
with them require that they live up to
with them require that they live up to their own highest vision and values for
their own highest vision and values for
their own highest vision and values for their life and through the process make
their life and through the process make
their life and through the process make some of the time they spent with me some
some of the time they spent with me some
some of the time they spent with me some of the best parts of their day and the
of the best parts of their day and the
of the best parts of their day and the payback for me was awesome I began to
payback for me was awesome I began to
payback for me was awesome I began to love my work I mean my days became
love my work I mean my days became
love my work I mean my days became filled with the most incredible men who
filled with the most incredible men who
filled with the most incredible men who shared with me their successes their
shared with me their successes their
shared with me their successes their failures their passions their
failures their passions their
failures their passions their frustrations their awesome humor and
frustrations their awesome humor and
frustrations their awesome humor and their credible sadness and grief as I
their credible sadness and grief as I
their credible sadness and grief as I watch them buried loved ones over the
watch them buried loved ones over the
watch them buried loved ones over the years but we shared life together once a
years but we shared life together once a
years but we shared life together once a month when they came to visit and isn’t
month when they came to visit and isn’t
month when they came to visit and isn’t that what we’re all here doing anyways
that what we’re all here doing anyways
that what we’re all here doing anyways you where is it that we think we’re
you where is it that we think we’re
you where is it that we think we’re going see not one of us gets out of this
going see not one of us gets out of this
going see not one of us gets out of this human experience alive and so perhaps
human experience alive and so perhaps
human experience alive and so perhaps we’re here as ROM das has said to simply
we’re here as ROM das has said to simply
we’re here as ROM das has said to simply help walk each other home see what is
help walk each other home see what is
help walk each other home see what is leadership if not the ability to work
leadership if not the ability to work
leadership if not the ability to work extraordinary and through other people
extraordinary and through other people
extraordinary and through other people regardless of who reports to whom and as
regardless of who reports to whom and as
regardless of who reports to whom and as such our main tacit then is to treat
such our main tacit then is to treat
such our main tacit then is to treat other people in such a way that they
other people in such a way that they
other people in such a way that they want to bring all their unique gifts
want to bring all their unique gifts
want to bring all their unique gifts talents the discretionary effort forward
talents the discretionary effort forward
talents the discretionary effort forward to achieve a goal the collective goal of
to achieve a goal the collective goal of
to achieve a goal the collective goal of the business and so it is the each of us
the business and so it is the each of us
the business and so it is the each of us must master the art of effectively
must master the art of effectively
must master the art of effectively interacting with other people
interacting with other people
interacting with other people in order to get anything done this above
in order to get anything done this above
in order to get anything done this above all else I believe is the real
all else I believe is the real
all else I believe is the real leadership challenge over the last 16
leadership challenge over the last 16
leadership challenge over the last 16 years I’ve had the incredible good
years I’ve had the incredible good
years I’ve had the incredible good fortune to coach thousands of senior
fortune to coach thousands of senior
fortune to coach thousands of senior level leaders in some of the world’s
level leaders in some of the world’s
level leaders in some of the world’s best companies and I know that the time
best companies and I know that the time
best companies and I know that the time I spent working my mother’s barbershop
I spent working my mother’s barbershop
I spent working my mother’s barbershop taught me more about how to do that well
taught me more about how to do that well
taught me more about how to do that well than perhaps all 10 years of my
than perhaps all 10 years of my
than perhaps all 10 years of my post-secondary formal education what I
post-secondary formal education what I
post-secondary formal education what I know is that every job on our path is
know is that every job on our path is
know is that every job on our path is important because each one teaches us
important because each one teaches us
important because each one teaches us more about people and more effectively
more about people and more effectively
more about people and more effectively connect engage and build trusts and
connect engage and build trusts and
connect engage and build trusts and these are all things necessary because
these are all things necessary because
these are all things necessary because we can do nothing significant alone I
we can do nothing significant alone I
we can do nothing significant alone I see so many people today eager to get
see so many people today eager to get
see so many people today eager to get somewhere and become someone but then I
somewhere and become someone but then I
somewhere and become someone but then I watch them and I watched myself included
watch them and I watched myself included
watch them and I watched myself included rushed past the only leadership moment
rushed past the only leadership moment
rushed past the only leadership moment that ever exists which is this moment
that ever exists which is this moment
that ever exists which is this moment right here was the person in the
right here was the person in the
right here was the person in the situation right in front of us and I
situation right in front of us and I
situation right in front of us and I think one of the reasons we do this is
think one of the reasons we do this is
think one of the reasons we do this is perhaps were waiting on what we deemed
perhaps were waiting on what we deemed
perhaps were waiting on what we deemed to be a more important person to arrive
to be a more important person to arrive
to be a more important person to arrive or for the moment of leadership to feel
or for the moment of leadership to feel
or for the moment of leadership to feel more glamorous than it actually ever
more glamorous than it actually ever
more glamorous than it actually ever does feel but the moment of leadership
does feel but the moment of leadership
does feel but the moment of leadership is always this moment right here with
is always this moment right here with
is always this moment right here with the person situation right in front of
the person situation right in front of
the person situation right in front of us because how we do anything is how we
us because how we do anything is how we
us because how we do anything is how we will do everything
will do everything
will do everything several years ago I was brought in to
several years ago I was brought in to
several years ago I was brought in to work with a number of senior biotech
work with a number of senior biotech
work with a number of senior biotech leaders in San Francisco and on the
leaders in San Francisco and on the
leaders in San Francisco and on the morning the work was to begin I was
morning the work was to begin I was
morning the work was to begin I was waiting in the designated
waiting in the designated
waiting in the designated office where each leader was gonna meet
office where each leader was gonna meet
office where each leader was gonna meet with me for their one-on-one coaching
with me for their one-on-one coaching
with me for their one-on-one coaching session that particular morning my first
session that particular morning my first
session that particular morning my first client arrived late came in rather
client arrived late came in rather
client arrived late came in rather abruptly stood over me and said look I
abruptly stood over me and said look I
abruptly stood over me and said look I don’t know how much my company’s paying
don’t know how much my company’s paying
don’t know how much my company’s paying you but you’re 45 minutes and this
you but you’re 45 minutes and this
you but you’re 45 minutes and this better be good
better be good
better be good I stood up say good morning my name is
I stood up say good morning my name is
I stood up say good morning my name is Suzanne that’s um it’s that tended to
Suzanne that’s um it’s that tended to
Suzanne that’s um it’s that tended to see a way to introduce yourself to
see a way to introduce yourself to
see a way to introduce yourself to someone come on in sit down let’s talk
someone come on in sit down let’s talk
someone come on in sit down let’s talk and so we did we talked a little bit
and so we did we talked a little bit
and so we did we talked a little bit about what had occurred for him earlier
about what had occurred for him earlier
about what had occurred for him earlier that morning that led to his current
that morning that led to his current
that morning that led to his current emotional state and I asked him if he
emotional state and I asked him if he
emotional state and I asked him if he approached other individuals in a
approached other individuals in a
approached other individuals in a similar fashion to how he had approached
similar fashion to how he had approached
similar fashion to how he had approached me that morning and he said they did
me that morning and he said they did
me that morning and he said they did with some groups of people but not with
with some groups of people but not with
with some groups of people but not with others I shared a little bit about the
others I shared a little bit about the
others I shared a little bit about the impact his behavior had on me and how I
impact his behavior had on me and how I
impact his behavior had on me and how I thought that was relevant for his
thought that was relevant for his
thought that was relevant for his greatest effectiveness and success and
greatest effectiveness and success and
greatest effectiveness and success and then we discussed alternative ways he
then we discussed alternative ways he
then we discussed alternative ways he might have handled himself that
might have handled himself that
might have handled himself that particular morning after about an hour
particular morning after about an hour
particular morning after about an hour we stood up shook hands said goodbye
we stood up shook hands said goodbye
we stood up shook hands said goodbye the next day I received a very
the next day I received a very
the next day I received a very thoughtful email from him to say this
thoughtful email from him to say this
thoughtful email from him to say this thank you for seeing me and for the
thank you for seeing me and for the
thank you for seeing me and for the insight into my behavior few have ever
insight into my behavior few have ever
insight into my behavior few have ever called me out on it I’ll be taking some
called me out on it I’ll be taking some
called me out on it I’ll be taking some of your advice but here’s the thing I
of your advice but here’s the thing I
of your advice but here’s the thing I never gave him any advice I simply share
never gave him any advice I simply share
never gave him any advice I simply share the impact his behavior had on me and
the impact his behavior had on me and
the impact his behavior had on me and asked him if he thought it was effective
asked him if he thought it was effective
asked him if he thought it was effective so the advice he was referring to was
so the advice he was referring to was
so the advice he was referring to was his own advice to himself see we all
his own advice to himself see we all
his own advice to himself see we all know we can be better and higher
know we can be better and higher
know we can be better and higher versions of ourselves but I don’t know a
versions of ourselves but I don’t know a
versions of ourselves but I don’t know a single human being who can live that
single human being who can live that
single human being who can live that consistently perfectly every day I don’t
consistently perfectly every day I don’t
consistently perfectly every day I don’t know if you’ve noticed but it’s really
know if you’ve noticed but it’s really
know if you’ve noticed but it’s really hard to be human and it’s hard to be a
hard to be human and it’s hard to be a
hard to be human and it’s hard to be a good human and perhaps even more
good human and perhaps even more
good human and perhaps even more challenging is to be an exceptional
challenging is to be an exceptional
challenging is to be an exceptional senior level leader in our world today I
senior level leader in our world today I
senior level leader in our world today I mean we are living through an
mean we are living through an
mean we are living through an unprecedented time of technological
unprecedented time of technological
unprecedented time of technological advancement globalization and the amount
advancement globalization and the amount
advancement globalization and the amount of information that comes in each of us
of information that comes in each of us
of information that comes in each of us is absolutely relentless so perhaps were
is absolutely relentless so perhaps were
is absolutely relentless so perhaps were meant to be more kind
meant to be more kind
meant to be more kind passionate to our fellow human travelers
passionate to our fellow human travelers
passionate to our fellow human travelers so why do you your next interaction is
so why do you your next interaction is
so why do you your next interaction is the moment of leadership the only
the moment of leadership the only
the moment of leadership the only leadership moment that ever exists and
leadership moment that ever exists and
leadership moment that ever exists and what if the job you have right now is
what if the job you have right now is
what if the job you have right now is the very best place for you to learn
the very best place for you to learn
the very best place for you to learn more about people and therefore business
more about people and therefore business
more about people and therefore business and what if each of us as we interacted
and what if each of us as we interacted
and what if each of us as we interacted with other people in the moment that we
with other people in the moment that we
with other people in the moment that we interacted with them just generally
interacted with them just generally
interacted with them just generally cared about them and their ultimate
cared about them and their ultimate
cared about them and their ultimate success I wonder what would be possible
success I wonder what would be possible
success I wonder what would be possible now over the last 13 years the
now over the last 13 years the
now over the last 13 years the leadership circle organization has
leadership circle organization has
leadership circle organization has tracked the effectiveness of more than
tracked the effectiveness of more than
tracked the effectiveness of more than 60,000 c-suite and senior level leaders
60,000 c-suite and senior level leaders
60,000 c-suite and senior level leaders in more than 10,000 organizations and in
in more than 10,000 organizations and in
in more than 10,000 organizations and in 171 countries what they have found is
171 countries what they have found is
171 countries what they have found is those leaders who lead with integrity
those leaders who lead with integrity
those leaders who lead with integrity was courageous authenticity was a caring
was courageous authenticity was a caring
was courageous authenticity was a caring connection to other people and a concern
connection to other people and a concern
connection to other people and a concern for their community outperform in a
for their community outperform in a
for their community outperform in a concrete business sense those leaders
concrete business sense those leaders
concrete business sense those leaders who do not now when I discovered this
who do not now when I discovered this
who do not now when I discovered this body of research I was personally over
body of research I was personally over
body of research I was personally over the moon because I’ve always wanted to
the moon because I’ve always wanted to
the moon because I’ve always wanted to believe that doing the right thing and
believe that doing the right thing and
believe that doing the right thing and doing right by people matters and now
doing right by people matters and now
doing right by people matters and now there’s research to prove that it does
there’s research to prove that it does
there’s research to prove that it does that love wins but only always so just
that love wins but only always so just
that love wins but only always so just in case leadership really is nothing
in case leadership really is nothing
in case leadership really is nothing other than the ability to work extremely
other than the ability to work extremely
other than the ability to work extremely well with and through other people the
well with and through other people the
well with and through other people the people in your life right now in just in
people in your life right now in just in
people in your life right now in just in case what you do really matters that you
case what you do really matters that you
case what you do really matters that you are that powerful but the words you say
are that powerful but the words you say
are that powerful but the words you say the thoughts you think the actions you
the thoughts you think the actions you
the thoughts you think the actions you take they have the power to make or
take they have the power to make or
take they have the power to make or break another person’s day lead with
break another person’s day lead with
break another person’s day lead with kindness compassion and love and from
kindness compassion and love and from
kindness compassion and love and from that may you sense the incredible power
that may you sense the incredible power
that may you sense the incredible power that you have to set the tone of every
that you have to set the tone of every
that you have to set the tone of every relationship you’re a part of and from
relationship you’re a part of and from
relationship you’re a part of and from that have the greatest potential to
that have the greatest potential to
that have the greatest potential to create the kind of world we all want to
create the kind of world we all want to
create the kind of world we all want to live in lead with love as if it was a
live in lead with love as if it was a
live in lead with love as if it was a concrete business imperative and your
concrete business imperative and your
concrete business imperative and your greatest professional competitive
greatest professional competitive
greatest professional competitive advantage just in case it is thank you
advantage just in case it is thank you
advantage just in case it is thank you you
”
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