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Your Human Firewall – The Answer to the Cyber Security Problem | Rob May | TEDxWoking


according to social media every one of

according to social media every one of us has a porn star name if you don’t

us has a porn star name if you don’t

us has a porn star name if you don’t know what yours is you need to take your

know what yours is you need to take your

know what yours is you need to take your the name of your first pet and the name

the name of your first pet and the name

the name of your first pet and the name of the road that you lived in when you

of the road that you lived in when you

of the road that you lived in when you were a child just take a moment turn to

were a child just take a moment turn to

were a child just take a moment turn to the person next to you and introduce

the person next to you and introduce

the person next to you and introduce your porn star self

it’s it’s abusing isn’t it

it’s it’s abusing isn’t it can you back can I have your attention

can you back can I have your attention

can you back can I have your attention back please so I’m smokey pound as you

back please so I’m smokey pound as you

back please so I’m smokey pound as you could see it’s amusing and this is why

could see it’s amusing and this is why

could see it’s amusing and this is why when you see this on Facebook or

when you see this on Facebook or

when you see this on Facebook or whatever so many people engage with it

whatever so many people engage with it

whatever so many people engage with it there’s lots of different variants there

there’s lots of different variants there

there’s lots of different variants there was one during the elections it was find

was one during the elections it was find

was one during the elections it was find out what your toe MP name is and they

out what your toe MP name is and they

out what your toe MP name is and they use variants like what’s your mother’s

use variants like what’s your mother’s

use variants like what’s your mother’s maiden name what school did you go to

maiden name what school did you go to

maiden name what school did you go to and the thing is what I’ve just asked

and the thing is what I’ve just asked

and the thing is what I’ve just asked you to do is turn to a stranger and

you to do is turn to a stranger and

you to do is turn to a stranger and share with them information that you

share with them information that you

share with them information that you will use for your password retrieval for

will use for your password retrieval for

will use for your password retrieval for things like your online banking and

things like your online banking and

things like your online banking and we’re being tricked like this all the

we’re being tricked like this all the

we’re being tricked like this all the time and I want to talk to you about

time and I want to talk to you about

time and I want to talk to you about that this morning 18 months ago I was

that this morning 18 months ago I was

that this morning 18 months ago I was with Microsoft in reading and they had a

with Microsoft in reading and they had a

with Microsoft in reading and they had a speaker there from the FBI and he came

speaker there from the FBI and he came

speaker there from the FBI and he came out and he said there are two types of

out and he said there are two types of

out and he said there are two types of organization those that have suffered a

organization those that have suffered a

organization those that have suffered a cyber attack and those that will and

cyber attack and those that will and

cyber attack and those that will and then in the summer I was in Canada with

then in the summer I was in Canada with

then in the summer I was in Canada with Microsoft and the same guy from the FBI

Microsoft and the same guy from the FBI

Microsoft and the same guy from the FBI came out onto the stage and he started

came out onto the stage and he started

came out onto the stage and he started his talk and he said there were two

his talk and he said there were two

his talk and he said there were two types of organization and I thought I’ve

types of organization and I thought I’ve

types of organization and I thought I’ve come all this way to hear the same talk

come all this way to hear the same talk

come all this way to hear the same talk but this time what he said was there are

but this time what he said was there are

but this time what he said was there are two types of organization those that

two types of organization those that

two types of organization those that have suffered a cyber attack and those

have suffered a cyber attack and those

have suffered a cyber attack and those that don’t know they have and this

that don’t know they have and this

that don’t know they have and this changes things because we used to think

changes things because we used to think

changes things because we used to think that when a cyber attack happened it was

that when a cyber attack happened it was

that when a cyber attack happened it was on the day that you felt the pain but

on the day that you felt the pain but

on the day that you felt the pain but now what we understand is that these

now what we understand is that these

now what we understand is that these criminals are infiltrating our lives our

criminals are infiltrating our lives our

criminals are infiltrating our lives our workplaces our home and our use of

workplaces our home and our use of

workplaces our home and our use of computers

computers

computers to learn about you and to profile you

to learn about you and to profile you

to learn about you and to profile you and learn who you communicate with and

and learn who you communicate with and

and learn who you communicate with and who you bank with to be clear cybercrime

who you bank with to be clear cybercrime

who you bank with to be clear cybercrime means any criminal activity relating to

means any criminal activity relating to

means any criminal activity relating to or using computers and every three

or using computers and every three

or using computers and every three seconds somebody suffers for my density

seconds somebody suffers for my density

seconds somebody suffers for my density theft online because of cyber crime it

theft online because of cyber crime it

theft online because of cyber crime it used to be that the biggest criminal

used to be that the biggest criminal

used to be that the biggest criminal activity in the world was the drug trade

activity in the world was the drug trade

activity in the world was the drug trade that’s not the case any longer it’s now

that’s not the case any longer it’s now

that’s not the case any longer it’s now cyber crime as you can see from the

cyber crime as you can see from the

cyber crime as you can see from the chart behind me this year it will cost

chart behind me this year it will cost

chart behind me this year it will cost four trillion dollars and the cost of

four trillion dollars and the cost of

four trillion dollars and the cost of cybercrime is rising by trillion dollars

cybercrime is rising by trillion dollars

cybercrime is rising by trillion dollars a year it’s a huge problem and it

a year it’s a huge problem and it

a year it’s a huge problem and it affects every single one of us lots of

affects every single one of us lots of

affects every single one of us lots of people invest in traditional security in

people invest in traditional security in

people invest in traditional security in a hardware firewall in software

a hardware firewall in software

a hardware firewall in software protection in email filtering and so on

protection in email filtering and so on

protection in email filtering and so on but our biggest risk and also our

but our biggest risk and also our

but our biggest risk and also our biggest line of defense are actually

biggest line of defense are actually

biggest line of defense are actually people and it’s what we call the human

people and it’s what we call the human

people and it’s what we call the human firewall and I want to make you think

firewall and I want to make you think

firewall and I want to make you think about the human firewall this morning I

about the human firewall this morning I

about the human firewall this morning I wonder how much you value your security

wonder how much you value your security

wonder how much you value your security every year at Olympia there’s an event

every year at Olympia there’s an event

every year at Olympia there’s an event called InfoSec where all information

called InfoSec where all information

called InfoSec where all information security experts from across Europe come

security experts from across Europe come

security experts from across Europe come together for two days for someone like

together for two days for someone like

together for two days for someone like me that’s great fun last year whilst

me that’s great fun last year whilst

me that’s great fun last year whilst that was running they did a survey at

that was running they did a survey at

that was running they did a survey at Liverpool Street Station

Liverpool Street Station

Liverpool Street Station and they did it in the morning and they

and they did it in the morning and they

and they did it in the morning and they did it in the evening and they were

did it in the evening and they were

did it in the evening and they were stopping commuters and the survey asked

stopping commuters and the survey asked

stopping commuters and the survey asked three questions and the three questions

three questions and the three questions

three questions and the three questions were what’s your name what company do

were what’s your name what company do

were what’s your name what company do you work for

you work for

you work for and what’s your network password

thirty-four percent of people stopped

thirty-four percent of people stopped filled out the form scary isn’t it but

filled out the form scary isn’t it but

filled out the form scary isn’t it but it gets worse

it gets worse

it gets worse because those people who said no on your

because those people who said no on your

because those people who said no on your bike as you would hope everybody would

bike as you would hope everybody would

bike as you would hope everybody would these guys doing the survey was

these guys doing the survey was

these guys doing the survey was surrounded by boxes of Mars bars so

surrounded by boxes of Mars bars so

surrounded by boxes of Mars bars so anyone that said no they said what if I

anyone that said no they said what if I

anyone that said no they said what if I give you a Mars bar

give you a Mars bar

give you a Mars bar 70% of people stopped filled out the

70% of people stopped filled out the

70% of people stopped filled out the form now

form now

form now the cynic in me thinks that some of

the cynic in me thinks that some of

the cynic in me thinks that some of those people will have lied they will

those people will have lied they will

those people will have lied they will have just filled out the form in order

have just filled out the form in order

have just filled out the form in order to get a Mars bar but some of those

to get a Mars bar but some of those

to get a Mars bar but some of those people will have given factual

people will have given factual

people will have given factual information and with cybersecurity it’s

information and with cybersecurity it’s

information and with cybersecurity it’s a numbers game and actually they only

a numbers game and actually they only

a numbers game and actually they only need some of that information to be true

need some of that information to be true

need some of that information to be true so that’s that’s a case of people

so that’s that’s a case of people

so that’s that’s a case of people willingly giving that information away

willingly giving that information away

willingly giving that information away one of the issues is that every day you

one of the issues is that every day you

one of the issues is that every day you are unwittingly giving information away

are unwittingly giving information away

are unwittingly giving information away there’s an organization called identity

there’s an organization called identity

there’s an organization called identity Ford dot uk’ and what I’m about to show

Ford dot uk’ and what I’m about to show

Ford dot uk’ and what I’m about to show you is a stunt that they did about two

you is a stunt that they did about two

you is a stunt that they did about two years ago to inform the public and what

years ago to inform the public and what

years ago to inform the public and what you’re about to see is somebody stood

you’re about to see is somebody stood

you’re about to see is somebody stood outside a coffee shop and they’re

outside a coffee shop and they’re

outside a coffee shop and they’re encouraging people to like the coffee

encouraging people to like the coffee

encouraging people to like the coffee shop on their Facebook app and in return

shop on their Facebook app and in return

shop on their Facebook app and in return for liking the coffee shop you get a

for liking the coffee shop you get a

for liking the coffee shop you get a free coffee and a free pastry now parked

free coffee and a free pastry now parked

free coffee and a free pastry now parked outside the coffee shop is a van with

outside the coffee shop is a van with

outside the coffee shop is a van with two people in it with laptops connected

two people in it with laptops connected

two people in it with laptops connected to the web

to the web

to the web and what you’re going to see in the time

and what you’re going to see in the time

and what you’re going to see in the time that it takes to deliver a coffee just

that it takes to deliver a coffee just

that it takes to deliver a coffee just how much information can be found out

how much information can be found out

how much information can be found out about you

about you

about you purely by you going on to Facebook and

purely by you going on to Facebook and

purely by you going on to Facebook and liking a page so take a look at this if

liking a page so take a look at this if

liking a page so take a look at this if you like our Facebook page we give you a

you like our Facebook page we give you a

you like our Facebook page we give you a free hot dream damien26 where do you see

free hot dream damien26 where do you see

free hot dream damien26 where do you see a marked women’s college it’s a

a marked women’s college it’s a

a marked women’s college it’s a psychologist the Great Ormond Street

oh yeah we know everything about you

oh yeah we know everything about you Martin thank you

Martin thank you

Martin thank you nice to meet you Anna from Russia

frightening stuff isn’t it when I look

frightening stuff isn’t it when I look at any organization and I consider their

at any organization and I consider their

at any organization and I consider their security I visualize it as a pipe and

security I visualize it as a pipe and

security I visualize it as a pipe and the pipes got lots of junctions and lots

the pipes got lots of junctions and lots

the pipes got lots of junctions and lots of joints and every one of those is a

of joints and every one of those is a

of joints and every one of those is a person and when we’re considering our

person and when we’re considering our

person and when we’re considering our human firewall the question is does the

human firewall the question is does the

human firewall the question is does the person who’s at that joint know how to

person who’s at that joint know how to

person who’s at that joint know how to protect the pipe and know how to stop

protect the pipe and know how to stop

protect the pipe and know how to stop that security breach happening and I

that security breach happening and I

that security breach happening and I think one thing that’s worth mentioning

think one thing that’s worth mentioning

think one thing that’s worth mentioning is that’s not the job of one person one

is that’s not the job of one person one

is that’s not the job of one person one person cannot maintain that pipe it has

person cannot maintain that pipe it has

person cannot maintain that pipe it has to be everybody’s responsibility and

to be everybody’s responsibility and

to be everybody’s responsibility and everybody needs to be aware of it we

everybody needs to be aware of it we

everybody needs to be aware of it we also need to make sure that we’re openly

also need to make sure that we’re openly

also need to make sure that we’re openly talking about the latest scams I’m

talking about the latest scams I’m

talking about the latest scams I’m hearing about them all day every day but

hearing about them all day every day but

hearing about them all day every day but but people seem to be constantly

but people seem to be constantly

but people seem to be constantly surprised when I point them out what if

surprised when I point them out what if

surprised when I point them out what if the scams is the it’s called in the

the scams is the it’s called in the

the scams is the it’s called in the industry the Starbucks scam it’s not

industry the Starbucks scam it’s not

industry the Starbucks scam it’s not specific to Starbucks and other coffee

specific to Starbucks and other coffee

specific to Starbucks and other coffee shops are also available but the way

shops are also available but the way

shops are also available but the way this works is you walk into a coffee

this works is you walk into a coffee

this works is you walk into a coffee shop and you take out your mobile device

shop and you take out your mobile device

shop and you take out your mobile device and you look for a Wi-Fi point and at

and you look for a Wi-Fi point and at

and you look for a Wi-Fi point and at the top of the list is a Wi-Fi point

the top of the list is a Wi-Fi point

the top of the list is a Wi-Fi point called Starbucks free Wi-Fi and you

called Starbucks free Wi-Fi and you

called Starbucks free Wi-Fi and you connect to it the thing is Starbucks

connect to it the thing is Starbucks

connect to it the thing is Starbucks don’t call their Wi-Fi Starbucks free

don’t call their Wi-Fi Starbucks free

don’t call their Wi-Fi Starbucks free Wi-Fi and what you’ve actually connected

Wi-Fi and what you’ve actually connected

Wi-Fi and what you’ve actually connected to is a criminal who sat in the corner

to is a criminal who sat in the corner

to is a criminal who sat in the corner of the coffee shop with his laptop

of the coffee shop with his laptop

of the coffee shop with his laptop broadcasting an Access Point

and what he’s then doing is he’s taking

and what he’s then doing is he’s taking information from your device he’s taking

information from your device he’s taking

information from your device he’s taking your passwords and so on so you need to

your passwords and so on so you need to

your passwords and so on so you need to be aware of what we’re connecting to I

be aware of what we’re connecting to I

be aware of what we’re connecting to I love Africa and I’m sure like me you two

love Africa and I’m sure like me you two

love Africa and I’m sure like me you two have a long-lost relative who lives

have a long-lost relative who lives

have a long-lost relative who lives there who’s trying to get money out of

there who’s trying to get money out of

there who’s trying to get money out of out of their accountant into yours

out of their accountant into yours

out of their accountant into yours this type of cyber scam is known as

this type of cyber scam is known as

this type of cyber scam is known as phishing and whilst that particular one

phishing and whilst that particular one

phishing and whilst that particular one has been around now for nearly 10 years

has been around now for nearly 10 years

has been around now for nearly 10 years every month people still fall for it but

every month people still fall for it but

every month people still fall for it but fishing has evolved and we’ve now got

fishing has evolved and we’ve now got

fishing has evolved and we’ve now got what we call wailing so whaling is a

what we call wailing so whaling is a

what we call wailing so whaling is a phishing attack aimed at the big fish in

phishing attack aimed at the big fish in

phishing attack aimed at the big fish in an organization and the way this

an organization and the way this

an organization and the way this typically plays out is an email comes

typically plays out is an email comes

typically plays out is an email comes supposedly from the MD or the CEO to the

supposedly from the MD or the CEO to the

supposedly from the MD or the CEO to the Accounts Department giving an

Accounts Department giving an

Accounts Department giving an instruction to transfer money from one

instruction to transfer money from one

instruction to transfer money from one account to another by the time I

account to another by the time I

account to another by the time I finished my talk three businesses in the

finished my talk three businesses in the

finished my talk three businesses in the UK will have suffered from a whaling

UK will have suffered from a whaling

UK will have suffered from a whaling attack and one of the problems is that

attack and one of the problems is that

attack and one of the problems is that when you talk to people where this

when you talk to people where this

when you talk to people where this happens the culture in the organization

happens the culture in the organization

happens the culture in the organization is but it was the MD who told me to do

is but it was the MD who told me to do

is but it was the MD who told me to do it and it’s more than my Jobs worth to

it and it’s more than my Jobs worth to

it and it’s more than my Jobs worth to not do what the MD says but actually

not do what the MD says but actually

not do what the MD says but actually we’ve got to change the conversation and

we’ve got to change the conversation and

we’ve got to change the conversation and we’ve got to change the culture because

we’ve got to change the culture because

we’ve got to change the culture because it should be the case that it’s more

it should be the case that it’s more

it should be the case that it’s more than their jobs worth to transfer that

than their jobs worth to transfer that

than their jobs worth to transfer that money without actually having a phone

money without actually having a phone

money without actually having a phone call to say do you really want me to do

call to say do you really want me to do

call to say do you really want me to do this

one in five businesses in the UK carry

one in five businesses in the UK carry out any form of cyber instruction and

out any form of cyber instruction and

out any form of cyber instruction and many that do when you talk to them say

many that do when you talk to them say

many that do when you talk to them say what we have a policy and we take it’s

what we have a policy and we take it’s

what we have a policy and we take it’s in our it’s in our employee handbook and

in our it’s in our employee handbook and

in our it’s in our employee handbook and we take people through it on their

we take people through it on their

we take people through it on their induction an intelligent person needs to

induction an intelligent person needs to

induction an intelligent person needs to hear something six times before they get

hear something six times before they get

hear something six times before they get it and not everyone you work with is

it and not everyone you work with is

it and not everyone you work with is intelligent Galileo said you can’t learn

intelligent Galileo said you can’t learn

intelligent Galileo said you can’t learn anything that you don’t know Harvard did

anything that you don’t know Harvard did

anything that you don’t know Harvard did a study that said when a business person

a study that said when a business person

a study that said when a business person wants to convey a message

wants to convey a message

wants to convey a message they put 85% of their effort into

they put 85% of their effort into

they put 85% of their effort into written word into policies the same

written word into policies the same

written word into policies the same study showed that on average three out

study showed that on average three out

study showed that on average three out of a hundred people received that

of a hundred people received that

of a hundred people received that message so having a policy about cyber

message so having a policy about cyber

message so having a policy about cyber isn’t good enough and unfortunately one

isn’t good enough and unfortunately one

isn’t good enough and unfortunately one of the big things is we have to trust

of the big things is we have to trust

of the big things is we have to trust less we have to talk to our colleagues

less we have to talk to our colleagues

less we have to talk to our colleagues we need to educate our children and

we need to educate our children and

we need to educate our children and teach them to be skeptical teach them

teach them to be skeptical teach them

teach them to be skeptical teach them not to be so trusting and if you get an

not to be so trusting and if you get an

not to be so trusting and if you get an email or a phone call and the alarm

email or a phone call and the alarm

email or a phone call and the alarm bells start ringing and it feels just

bells start ringing and it feels just

bells start ringing and it feels just too good to be true then as with so many

too good to be true then as with so many

too good to be true then as with so many things in life it probably is

there is hope and I want to leave you

there is hope and I want to leave you with that hope today what we need to do

with that hope today what we need to do

with that hope today what we need to do is we need to embrace the fact that

is we need to embrace the fact that

is we need to embrace the fact that cybersecurity is not an IT problem this

cybersecurity is not an IT problem this

cybersecurity is not an IT problem this is something that affects every single

is something that affects every single

is something that affects every single one of us and in an organization it

one of us and in an organization it

one of us and in an organization it needs to start at the very top of the

needs to start at the very top of the

needs to start at the very top of the organization and work its way down every

organization and work its way down every

organization and work its way down every single level we need to embrace training

single level we need to embrace training

single level we need to embrace training and education at every level for every

and education at every level for every

and education at every level for every person in the organization for every

person in the organization for every

person in the organization for every student in school at every level and we

student in school at every level and we

student in school at every level and we all need to be taking part in that

all need to be taking part in that

all need to be taking part in that ongoing learning and it needs to be an

ongoing learning and it needs to be an

ongoing learning and it needs to be an ongoing thing it’s not a one-off case I

ongoing thing it’s not a one-off case I

ongoing thing it’s not a one-off case I guarantee you I could come here and

guarantee you I could come here and

guarantee you I could come here and speak again next week and talk about

speak again next week and talk about

speak again next week and talk about whole load of new scams that don’t exist

whole load of new scams that don’t exist

whole load of new scams that don’t exist today so that training needs to be

today so that training needs to be

today so that training needs to be regular and what we need to do is we

regular and what we need to do is we

regular and what we need to do is we need to build our human firewalls we

need to build our human firewalls we

need to build our human firewalls we need to build them high build them

need to build them high build them

need to build them high build them strong and stay safe thank you very much

”

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