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Cross-cultural competence in action: the power of building bridges | Nina Frauenfeld | TEDxCIFE


in my life I heard a thousand times one

in my life I heard a thousand times one doesn’t do that one has to do that one

doesn’t do that one has to do that one

doesn’t do that one has to do that one knows you’re totally capable of doing

knows you’re totally capable of doing

knows you’re totally capable of doing that have you heard that as well maybe

that have you heard that as well maybe

that have you heard that as well maybe from early childhood onwards the one

from early childhood onwards the one

from early childhood onwards the one does one doesn’t is probably the reason

does one doesn’t is probably the reason

does one doesn’t is probably the reason I’m talking to you today as a child at

I’m talking to you today as a child at

I’m talking to you today as a child at the age of six I was lying in bed

the age of six I was lying in bed

the age of six I was lying in bed thinking about this one

thinking about this one

thinking about this one wondering why it was a one and not an i

wondering why it was a one and not an i

wondering why it was a one and not an i or a you like I don’t want you people to

or a you like I don’t want you people to

or a you like I don’t want you people to be mean to your sister or you don’t be

be mean to your sister or you don’t be

be mean to your sister or you don’t be mean to your sister instead of one isn’t

mean to your sister instead of one isn’t

mean to your sister instead of one isn’t me to one’s sister

me to one’s sister

me to one’s sister I was thinking and trying to understand

I was thinking and trying to understand

I was thinking and trying to understand where this one does one doesn’t behavior

where this one does one doesn’t behavior

where this one does one doesn’t behavior was coming from and it took me many

was coming from and it took me many

was coming from and it took me many nights until I came to the conclusion

nights until I came to the conclusion

nights until I came to the conclusion that the one does one doesn’t behavior

that the one does one doesn’t behavior

that the one does one doesn’t behavior it’s an indicator of pushing

it’s an indicator of pushing

it’s an indicator of pushing responsibility away from you pushing it

responsibility away from you pushing it

responsibility away from you pushing it to a third person pushing it to someone

to a third person pushing it to someone

to a third person pushing it to someone who is distanced from here pushing it to

who is distanced from here pushing it to

who is distanced from here pushing it to someone or even something that holds the

someone or even something that holds the

someone or even something that holds the overall generalized collective opinion

overall generalized collective opinion

overall generalized collective opinion on how one has to behave in order to be

on how one has to behave in order to be

on how one has to behave in order to be normal when I realized that that one

normal when I realized that that one

normal when I realized that that one does one doesn’t behavior is an

does one doesn’t behavior is an

does one doesn’t behavior is an indicator of pushing responsibility away

indicator of pushing responsibility away

indicator of pushing responsibility away from you my thinking became more

from you my thinking became more

from you my thinking became more adventurous I did allow myself to break

adventurous I did allow myself to break

adventurous I did allow myself to break habits to reinvent myself to think

habits to reinvent myself to think

habits to reinvent myself to think outside the box to lose respect

outside the box to lose respect

outside the box to lose respect basically my bedroom turned

basically my bedroom turned

basically my bedroom turned to a space of pushing through barriers

to a space of pushing through barriers

to a space of pushing through barriers sometimes I was jumping with joy because

sometimes I was jumping with joy because

sometimes I was jumping with joy because I found ways out of the narrowness

I found ways out of the narrowness

I found ways out of the narrowness sometimes I was turning in labyrinth

sometimes I was turning in labyrinth

sometimes I was turning in labyrinth circles not going anywhere my first step

circles not going anywhere my first step

circles not going anywhere my first step out was the conviction that there are

out was the conviction that there are

out was the conviction that there are many ways of doing things of course

many ways of doing things of course

many ways of doing things of course there are I will never forget

there are I will never forget

there are I will never forget Johnny Johnny joined us when I was in

Johnny Johnny joined us when I was in

Johnny Johnny joined us when I was in third grade primary school he fled

third grade primary school he fled

third grade primary school he fled Yugoslavia with his mother and his

Yugoslavia with his mother and his

Yugoslavia with his mother and his siblings I got invited to Johnny’s

siblings I got invited to Johnny’s

siblings I got invited to Johnny’s birthday party and the mother who didn’t

birthday party and the mother who didn’t

birthday party and the mother who didn’t have any money decided that the birthday

have any money decided that the birthday

have any money decided that the birthday attraction for Johnny’s birthday was

attraction for Johnny’s birthday was

attraction for Johnny’s birthday was attending the blasting of an industrial

attending the blasting of an industrial

attending the blasting of an industrial chimney in my home village in western

chimney in my home village in western

chimney in my home village in western Germany it was so fundamentally

Germany it was so fundamentally

Germany it was so fundamentally different to what I have experienced

different to what I have experienced

different to what I have experienced before and afterwards but I saw that

before and afterwards but I saw that

before and afterwards but I saw that Johnny’s mother really wanted to have a

Johnny’s mother really wanted to have a

Johnny’s mother really wanted to have a party for her boy and what Johnny’s

party for her boy and what Johnny’s

party for her boy and what Johnny’s mother did with no funds was creating an

mother did with no funds was creating an

mother did with no funds was creating an unfocused

unfocused

unfocused childhood memory so life taught me that

childhood memory so life taught me that

childhood memory so life taught me that there are many ways of doing things and

there are many ways of doing things and

there are many ways of doing things and that brought me to my second conviction

that brought me to my second conviction

that brought me to my second conviction that the diversity of approaches is a

that the diversity of approaches is a

that the diversity of approaches is a good thing

so far my life has been written in a way

so far my life has been written in a way that anybody who threatens this one does

that anybody who threatens this one does

that anybody who threatens this one does one doesn’t status quo it’s an enemy but

one doesn’t status quo it’s an enemy but

one doesn’t status quo it’s an enemy but really isn’t it ever so boring and moldy

really isn’t it ever so boring and moldy

really isn’t it ever so boring and moldy to only have one way of doing things of

to only have one way of doing things of

to only have one way of doing things of course it is isn’t it ever so egocentric

course it is isn’t it ever so egocentric

course it is isn’t it ever so egocentric isn’t it

isn’t it

isn’t it not putting interest in different people

not putting interest in different people

not putting interest in different people in different approaches I think it is

in different approaches I think it is

in different approaches I think it is and this is why I decided to become an

and this is why I decided to become an

and this is why I decided to become an ambassador for diversity

when I became an ambassador for

when I became an ambassador for diversity living in a multicultural

diversity living in a multicultural

diversity living in a multicultural environment I decided to first focus on

environment I decided to first focus on

environment I decided to first focus on cross cultural competences cross

cross cultural competences cross

cross cultural competences cross cultural competences being in a position

cultural competences being in a position

cultural competences being in a position where you can celebrate differences and

where you can celebrate differences and

where you can celebrate differences and you can celebrate similarities at the

you can celebrate similarities at the

you can celebrate similarities at the same time I moved from Germany to France

same time I moved from Germany to France

same time I moved from Germany to France but before that I spent my corporate

but before that I spent my corporate

but before that I spent my corporate working life in the Europe Middle East

working life in the Europe Middle East

working life in the Europe Middle East and Africa headquarter of a large

and Africa headquarter of a large

and Africa headquarter of a large American software company where they had

American software company where they had

American software company where they had the opportunity to experience embracing

the opportunity to experience embracing

the opportunity to experience embracing differences and celebrating similarities

differences and celebrating similarities

differences and celebrating similarities on a daily basis I learned it sometimes

on a daily basis I learned it sometimes

on a daily basis I learned it sometimes the hard way or now how to do that when

the hard way or now how to do that when

the hard way or now how to do that when I’m thinking of embracing differences in

I’m thinking of embracing differences in

I’m thinking of embracing differences in the celebrating similarities if you ask

the celebrating similarities if you ask

the celebrating similarities if you ask yourself what is that basically it’s a

yourself what is that basically it’s a

yourself what is that basically it’s a behavior and that behavior has to enable

behavior and that behavior has to enable

behavior and that behavior has to enable three things tearing down walls creating

three things tearing down walls creating

three things tearing down walls creating bridges and making us all want to cross

bridges and making us all want to cross

bridges and making us all want to cross the bridge together and I give you a

the bridge together and I give you a

the bridge together and I give you a hint

hint

hint there are many ways of doing that so how

there are many ways of doing that so how

there are many ways of doing that so how do I tear down walls basically it’s that

do I tear down walls basically it’s that

do I tear down walls basically it’s that kind of loop I observe I listen I feel I

kind of loop I observe I listen I feel I

kind of loop I observe I listen I feel I understand or I don’t understand I ask

understand or I don’t understand I ask

understand or I don’t understand I ask and eventually I understand after I have

and eventually I understand after I have

and eventually I understand after I have circle that loop multiple times I can

circle that loop multiple times I can

circle that loop multiple times I can literally put myself into the shoes of

literally put myself into the shoes of

literally put myself into the shoes of the other person and then I ask us what

the other person and then I ask us what

the other person and then I ask us what if we are looking at we would be looking

if we are looking at we would be looking

if we are looking at we would be looking at it from a different perspective what

at it from a different perspective what

at it from a different perspective what if we would feel about it in a different

if we would feel about it in a different

if we would feel about it in a different way

way

way I’m doing that in a non-attacking way I

I’m doing that in a non-attacking way I

I’m doing that in a non-attacking way I try to enrich ourselves through

try to enrich ourselves through

try to enrich ourselves through different perspectives by then the wall

different perspectives by then the wall

different perspectives by then the wall is down and they’re spaced to create

is down and they’re spaced to create

is down and they’re spaced to create something new to create a bridge between

something new to create a bridge between

something new to create a bridge between people as a child I’ve been visiting

people as a child I’ve been visiting

people as a child I’ve been visiting eastern Germany multiple times I will

eastern Germany multiple times I will

eastern Germany multiple times I will never forget the sound our car made when

never forget the sound our car made when

never forget the sound our car made when we were driving on the transit highway

we were driving on the transit highway

we were driving on the transit highway and I will never forget the smell of

and I will never forget the smell of

and I will never forget the smell of brown coal one evening we were staying

brown coal one evening we were staying

brown coal one evening we were staying with my father’s aunt the parents went

with my father’s aunt the parents went

with my father’s aunt the parents went for dinner when suddenly someone was

for dinner when suddenly someone was

for dinner when suddenly someone was knocking on the shutter of the window

knocking on the shutter of the window

knocking on the shutter of the window tanta Mitzi said quick go hide behind

tanta Mitzi said quick go hide behind

tanta Mitzi said quick go hide behind the sofa they must have found out that

the sofa they must have found out that

the sofa they must have found out that we are having contact with people from

we are having contact with people from

we are having contact with people from the West we were hiding behind it so the

the West we were hiding behind it so the

the West we were hiding behind it so the sofa my head was beating my borderless

sofa my head was beating my borderless

sofa my head was beating my borderless fantasy went wild went on to meet she

fantasy went wild went on to meet she

fantasy went wild went on to meet she went to the door opened the door she

went to the door opened the door she

went to the door opened the door she welcomed some friends who couldn’t find

welcomed some friends who couldn’t find

welcomed some friends who couldn’t find the doorbell so it was not a dangerous

the doorbell so it was not a dangerous

the doorbell so it was not a dangerous situation at all but the fear I felt was

situation at all but the fear I felt was

situation at all but the fear I felt was real

a bridge has to be built from two sides

a bridge has to be built from two sides sometimes the paths of the bridge don’t

sometimes the paths of the bridge don’t

sometimes the paths of the bridge don’t instantly meet in the middle then we

instantly meet in the middle then we

instantly meet in the middle then we have to go back and try again

have to go back and try again

have to go back and try again so that they finally can meet when with

so that they finally can meet when with

so that they finally can meet when with two parts of the bridge meet people are

two parts of the bridge meet people are

two parts of the bridge meet people are happy they are relieved they are

happy they are relieved they are

happy they are relieved they are thrilled and they’re very much enjoying

thrilled and they’re very much enjoying

thrilled and they’re very much enjoying crossing the bridge together which is

crossing the bridge together which is

crossing the bridge together which is the greatest part and a logical

the greatest part and a logical

the greatest part and a logical subsequence of having built that bridge

subsequence of having built that bridge

subsequence of having built that bridge together I believe the the big majority

together I believe the the big majority

together I believe the the big majority of people is more interested in tearing

of people is more interested in tearing

of people is more interested in tearing down walls and creating this you might

down walls and creating this you might

down walls and creating this you might think oh that’s all very nice in theory

think oh that’s all very nice in theory

think oh that’s all very nice in theory close your eyes close your eyes and

close your eyes close your eyes and

close your eyes close your eyes and think a moment about the ecstatic

think a moment about the ecstatic

think a moment about the ecstatic emotions when the Berlin Wall came down

I remember my father crying my meets all

I remember my father crying my meets all these pictures on television you can

these pictures on television you can

these pictures on television you can open your eyes again it is part of life

open your eyes again it is part of life

open your eyes again it is part of life that we are hitting balls but most often

that we are hitting balls but most often

that we are hitting balls but most often we have the choice to decide if we want

we have the choice to decide if we want

we have the choice to decide if we want to tear the wall down and if we want to

to tear the wall down and if we want to

to tear the wall down and if we want to create the bridge when I’m working with

create the bridge when I’m working with

create the bridge when I’m working with people from all walks of life and from

people from all walks of life and from

people from all walks of life and from all across the world I have been in the

all across the world I have been in the

all across the world I have been in the position in the lucky position to have

position in the lucky position to have

position in the lucky position to have witnessed falling down wars a thousand

witnessed falling down wars a thousand

witnessed falling down wars a thousand times a day the energy set free when

times a day the energy set free when

times a day the energy set free when this happens it’s contagious and it is

this happens it’s contagious and it is

this happens it’s contagious and it is addictive once you have started you want

addictive once you have started you want

addictive once you have started you want to have more of it and why is that

to have more of it and why is that

to have more of it and why is that because it makes you feel meaningful you

because it makes you feel meaningful you

because it makes you feel meaningful you need of togetherness is instantly filled

basically you set a prisoner free and

basically you set a prisoner free and you realize that this prisoner was you

you realize that this prisoner was you

you realize that this prisoner was you as Lewis B Smith’s so wisely said and

as Lewis B Smith’s so wisely said and

as Lewis B Smith’s so wisely said and who demonstrated that in more essence

who demonstrated that in more essence

who demonstrated that in more essence then Nelson Mandela the biggest

then Nelson Mandela the biggest

then Nelson Mandela the biggest ambassador of tearing down walls and

ambassador of tearing down walls and

ambassador of tearing down walls and building bridges if you are into rugby

building bridges if you are into rugby

building bridges if you are into rugby you might remember the 1995 Rugby World

you might remember the 1995 Rugby World

you might remember the 1995 Rugby World Cup where Nelson Mandela put on his

Cup where Nelson Mandela put on his

Cup where Nelson Mandela put on his green rugby the the green rugby shirt

green rugby the the green rugby shirt

green rugby the the green rugby shirt from the Springboks and handed over the

from the Springboks and handed over the

from the Springboks and handed over the web Ellis cup to the right to the

web Ellis cup to the right to the

web Ellis cup to the right to the captain Francois Pina by doing so he was

captain Francois Pina by doing so he was

captain Francois Pina by doing so he was living up to the slogan of the of the

living up to the slogan of the of the

living up to the slogan of the of the tournament one team one nation until

tournament one team one nation until

tournament one team one nation until then rugby was a sport being played by

then rugby was a sport being played by

then rugby was a sport being played by white men by putting on the Springbok

white men by putting on the Springbok

white men by putting on the Springbok rugby shirt and by handing over and

rugby shirt and by handing over and

rugby shirt and by handing over and supporting the team Nelson Mandela has

supporting the team Nelson Mandela has

supporting the team Nelson Mandela has torn down the wall and and killed the

torn down the wall and and killed the

torn down the wall and and killed the last remains of apartheid and he built a

last remains of apartheid and he built a

last remains of apartheid and he built a bridge some 20 years later my sons are

bridge some 20 years later my sons are

bridge some 20 years later my sons are playing football in the fields of Changi

playing football in the fields of Changi

playing football in the fields of Changi on the wild coast of South Africa if

on the wild coast of South Africa if

on the wild coast of South Africa if this is possible for me and the people

this is possible for me and the people

this is possible for me and the people I’m working with it must be possible for

I’m working with it must be possible for

I’m working with it must be possible for a year I actually assume you are already

a year I actually assume you are already

a year I actually assume you are already doing it but I’m here to advertise to

doing it but I’m here to advertise to

doing it but I’m here to advertise to use this behavior on an exponential

use this behavior on an exponential

use this behavior on an exponential level I think that this behavior can

level I think that this behavior can

level I think that this behavior can only bloom if we commit ourselves to the

only bloom if we commit ourselves to the

only bloom if we commit ourselves to the attitude of humanity I’m not here to

attitude of humanity I’m not here to

attitude of humanity I’m not here to talk about the attitude of humanity just

talk about the attitude of humanity just

talk about the attitude of humanity just let me give you some of the ingredients

let me give you some of the ingredients

let me give you some of the ingredients which I think are very fundamental

which I think are very fundamental

which I think are very fundamental respect acceptance of differences belief

respect acceptance of differences belief

respect acceptance of differences belief in diversity but most importantly taking

in diversity but most importantly taking

in diversity but most importantly taking responsibility for your own behavior

responsibility for your own behavior

responsibility for your own behavior I would neither be German no an academic

I would neither be German no an academic

I would neither be German no an academic to bring in some stereotypes if I

to bring in some stereotypes if I

to bring in some stereotypes if I wouldn’t bring in the yes but yes there

wouldn’t bring in the yes but yes there

wouldn’t bring in the yes but yes there are limits of what you can respect and

are limits of what you can respect and

are limits of what you can respect and yes there are limits in your acceptance

yes there are limits in your acceptance

yes there are limits in your acceptance of differences and yes there are limits

of differences and yes there are limits

of differences and yes there are limits in your belief in diversity but there

in your belief in diversity but there

in your belief in diversity but there are no limits in taking responsibility

are no limits in taking responsibility

are no limits in taking responsibility for your own behavior let me give you an

for your own behavior let me give you an

for your own behavior let me give you an example

example

example once I work with students who studied in

once I work with students who studied in

once I work with students who studied in a master of in maths and advanced

a master of in maths and advanced

a master of in maths and advanced European and international studies the

European and international studies the

European and international studies the students were already together for three

students were already together for three

students were already together for three months in Istanbul before they came here

months in Istanbul before they came here

months in Istanbul before they came here to nice where I met them for the first

to nice where I met them for the first

to nice where I met them for the first time and we were conducting a workshop

time and we were conducting a workshop

time and we were conducting a workshop together in the beginning of the

together in the beginning of the

together in the beginning of the workshop I asked the students to share

workshop I asked the students to share

workshop I asked the students to share an example of a cross-cultural situation

an example of a cross-cultural situation

an example of a cross-cultural situation they have experienced everybody had a

they have experienced everybody had a

they have experienced everybody had a story to tell but one student in

story to tell but one student in

story to tell but one student in particular she stood up when she was

particular she stood up when she was

particular she stood up when she was giving her example she was talking

giving her example she was talking

giving her example she was talking brilliantly she was like talking like

brilliantly she was like talking like

brilliantly she was like talking like giving a speech like talking to

giving a speech like talking to

giving a speech like talking to Parliament the example she shared was an

Parliament the example she shared was an

Parliament the example she shared was an example that she experienced in the

example that she experienced in the

example that she experienced in the group of students she was presented to

group of students she was presented to

group of students she was presented to when she finished her example the other

when she finished her example the other

when she finished her example the other students applauded her with respect

she told me that she hasn’t spoken in

she told me that she hasn’t spoken in front of the group for the past three

front of the group for the past three

front of the group for the past three months that she ever felt so lonely that

months that she ever felt so lonely that

months that she ever felt so lonely that she didn’t feel the foundation of trust

she didn’t feel the foundation of trust

she didn’t feel the foundation of trust given with cultural differences but

given with cultural differences but

given with cultural differences but today in the workshop she jumped she

today in the workshop she jumped she

today in the workshop she jumped she said who she walks

said who she walks

said who she walks she set herself as a prisoner free

she set herself as a prisoner free

she set herself as a prisoner free she created a bridge which the others

she created a bridge which the others

she created a bridge which the others instantly crossed by uploading her with

instantly crossed by uploading her with

instantly crossed by uploading her with respect and that changed her world if we

respect and that changed her world if we

respect and that changed her world if we manage to do this in the little circle

manage to do this in the little circle

manage to do this in the little circle we are living in as students in our

we are living in as students in our

we are living in as students in our family with our friends in the workplace

family with our friends in the workplace

family with our friends in the workplace we are having an impact on how migrating

we are having an impact on how migrating

we are having an impact on how migrating people are being seen and how they feel

people are being seen and how they feel

people are being seen and how they feel it is on us to take a responsibility for

it is on us to take a responsibility for

it is on us to take a responsibility for our own behavior and be a champion in

our own behavior and be a champion in

our own behavior and be a champion in tearing down walls and creating bridges

tearing down walls and creating bridges

tearing down walls and creating bridges it is a shift that happens and starts

it is a shift that happens and starts

it is a shift that happens and starts first within ourselves and it is our

first within ourselves and it is our

first within ourselves and it is our obligation to be as contagious as we can

obligation to be as contagious as we can

obligation to be as contagious as we can be I invite you to join this movement of

be I invite you to join this movement of

be I invite you to join this movement of transition from balls to bridges in

transition from balls to bridges in

transition from balls to bridges in order to make this world a better place

order to make this world a better place

order to make this world a better place in which we can all across cultures can

in which we can all across cultures can

in which we can all across cultures can live on planet Earth together with

live on planet Earth together with

live on planet Earth together with billions of bitch thank you

billions of bitch thank you

billions of bitch thank you you

”

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