thank you hello everybody well there’s a lot of
hello everybody well there’s a lot of
hello everybody well there’s a lot of you today isn’t there well my name’s
you today isn’t there well my name’s
you today isn’t there well my name’s Marjorie and Marjorie Templeton and I go
Marjorie and Marjorie Templeton and I go
Marjorie and Marjorie Templeton and I go into the university and I talk to the
into the university and I talk to the
into the university and I talk to the students there I used to be a nurse you
students there I used to be a nurse you
students there I used to be a nurse you know and I go in and I talk about my
know and I go in and I talk about my
know and I go in and I talk about my experiences because I have some health
experiences because I have some health
experiences because I have some health problems well at at 81 who hasn’t and my
problems well at at 81 who hasn’t and my
problems well at at 81 who hasn’t and my my husband Jacques has the Parkinson’s
my husband Jacques has the Parkinson’s
my husband Jacques has the Parkinson’s and I’ve cared for him for a long time
and I’ve cared for him for a long time
and I’ve cared for him for a long time but he’s had to go into a nursing home
but he’s had to go into a nursing home
but he’s had to go into a nursing home now so that’s a bit sad but I’ve got
now so that’s a bit sad but I’ve got
now so that’s a bit sad but I’ve got something to show you today
something to show you today
something to show you today let me see if I can find it I don’t know
let me see if I can find it I don’t know
let me see if I can find it I don’t know if you’ve seen one of these before and
if you’ve seen one of these before and
if you’ve seen one of these before and it’s got a bit of a funny name so this
it’s got a bit of a funny name so this
it’s got a bit of a funny name so this is called a fidget mouth and it’s it’s
is called a fidget mouth and it’s it’s
is called a fidget mouth and it’s it’s supposed to be for people with with the
supposed to be for people with with the
supposed to be for people with with the Alzheimer’s and dementia it it’s quite
Alzheimer’s and dementia it it’s quite
Alzheimer’s and dementia it it’s quite soothing so I I bought it for my husband
soothing so I I bought it for my husband
soothing so I I bought it for my husband jock because he has the tremor in the
jock because he has the tremor in the
jock because he has the tremor in the Parkinson’s and yes I thought it might
Parkinson’s and yes I thought it might
Parkinson’s and yes I thought it might help but I ordered it on the Google and
help but I ordered it on the Google and
help but I ordered it on the Google and it came it was pink I thought I’d
it came it was pink I thought I’d
it came it was pink I thought I’d ordered brown so I might just have to
ordered brown so I might just have to
ordered brown so I might just have to keep it myself and hope that it stops me
keep it myself and hope that it stops me
keep it myself and hope that it stops me getting the Alzheimers what do you think
getting the Alzheimers what do you think
getting the Alzheimers what do you think yes well I thought I’d tell you a story
yes well I thought I’d tell you a story
yes well I thought I’d tell you a story I tell my students
I tell my students
I tell my students and that’s about going to the when I see
and that’s about going to the when I see
and that’s about going to the when I see the diabetic doctor because I have the
the diabetic doctor because I have the
the diabetic doctor because I have the diabetes and I went a few weeks ago with
diabetes and I went a few weeks ago with
diabetes and I went a few weeks ago with my grandson Louie so he’s only small and
my grandson Louie so he’s only small and
my grandson Louie so he’s only small and before we went in I I went I took him to
before we went in I I went I took him to
before we went in I I went I took him to the cafe and he got one of those big
the cafe and he got one of those big
the cafe and he got one of those big sticky doughnuts yes you know the ones
sticky doughnuts yes you know the ones
sticky doughnuts yes you know the ones full of sugar well I’m a grandma I’m
full of sugar well I’m a grandma I’m
full of sugar well I’m a grandma I’m allowed to give him it anyway I went I
allowed to give him it anyway I went I
allowed to give him it anyway I went I went to the clinic and the woman that
went to the clinic and the woman that
went to the clinic and the woman that was taking my blood sugar said have you
was taking my blood sugar said have you
was taking my blood sugar said have you had one of those
had one of those
had one of those I said no I said I’m coming to the
I said no I said I’m coming to the
I said no I said I’m coming to the diabetic clinic anyway she took my blood
diabetic clinic anyway she took my blood
diabetic clinic anyway she took my blood glucose and she went oh it’s normal and
glucose and she went oh it’s normal and
glucose and she went oh it’s normal and I said yes
I said yes
I said yes well I didn’t have one you didn’t
well I didn’t have one you didn’t
well I didn’t have one you didn’t believe me did you and she said no and I
believe me did you and she said no and I
believe me did you and she said no and I thought well you know I might be old but
thought well you know I might be old but
thought well you know I might be old but I’m not silly I’d left mine in my
I’m not silly I’d left mine in my
I’m not silly I’d left mine in my handbag for when I left yes
anyway I I think I have to go now
anyway I I think I have to go now there’s a clock down here that’s telling
there’s a clock down here that’s telling
there’s a clock down here that’s telling me to leave so I better get off there’s
me to leave so I better get off there’s
me to leave so I better get off there’s someone that I work with it’s coming on
someone that I work with it’s coming on
someone that I work with it’s coming on next I believe so
next I believe so
next I believe so just just a moment
[Applause]
[Applause] so I’m not Margery Templeton my name’s
so I’m not Margery Templeton my name’s
so I’m not Margery Templeton my name’s Jane frost and I’m going to come and
Jane frost and I’m going to come and
Jane frost and I’m going to come and talk to you about why I use mascara in a
talk to you about why I use mascara in a
talk to you about why I use mascara in a moment I’m just going to slip into
moment I’m just going to slip into
moment I’m just going to slip into something more comfortable
our dish is a completely realized person
our dish is a completely realized person like she is a real patient sitting there
like she is a real patient sitting there
like she is a real patient sitting there with you which is such a cool
with you which is such a cool
with you which is such a cool opportunity because in the other labs
opportunity because in the other labs
opportunity because in the other labs they’re high fidelity dummies but
they’re high fidelity dummies but
they’re high fidelity dummies but they’re not alive but Marjorie’s like
they’re not alive but Marjorie’s like
they’re not alive but Marjorie’s like this real live breathing person they get
this real live breathing person they get
this real live breathing person they get to me you never fit get any questions to
to me you never fit get any questions to
to me you never fit get any questions to ask her because she comes back and back
ask her because she comes back and back
ask her because she comes back and back and you can cover so much stuff things I
and you can cover so much stuff things I
and you can cover so much stuff things I really enjoyed about Marjorie coming
really enjoyed about Marjorie coming
really enjoyed about Marjorie coming into the class was the fact that it is a
into the class was the fact that it is a
into the class was the fact that it is a person you can engage with and it
person you can engage with and it
person you can engage with and it connects you more with the content that
connects you more with the content that
connects you more with the content that we’re being taught each week
we’re being taught each week
we’re being taught each week Marjorie goes along with the subject
Marjorie goes along with the subject
Marjorie goes along with the subject matter we’re trying to learn that week
matter we’re trying to learn that week
matter we’re trying to learn that week and for me being someone who enjoys
and for me being someone who enjoys
and for me being someone who enjoys learning that way it made it a lot
learning that way it made it a lot
learning that way it made it a lot easier to take in the content and make
easier to take in the content and make
easier to take in the content and make it stick a little bit better you thought
it stick a little bit better you thought
it stick a little bit better you thought she was real I think she was real oh
she was real I think she was real oh
she was real I think she was real oh people in the class she’s completely
people in the class she’s completely
people in the class she’s completely real
real
real it’s scary well it’s not often that you
it’s scary well it’s not often that you
it’s scary well it’s not often that you get to a teacher that’s go on full Meryl
get to a teacher that’s go on full Meryl
get to a teacher that’s go on full Meryl Streep into character and it’s going to
Streep into character and it’s going to
Streep into character and it’s going to the effort it’s got just so much effort
the effort it’s got just so much effort
the effort it’s got just so much effort to just try and teach you something in a
to just try and teach you something in a
to just try and teach you something in a fun way that everybody
I’d like you to think about kindness
I’d like you to think about kindness compassion and communication and how
compassion and communication and how
compassion and communication and how important that is for healthcare
important that is for healthcare
important that is for healthcare professionals I’d like you to think at
professionals I’d like you to think at
professionals I’d like you to think at the last time you had an interaction
the last time you had an interaction
the last time you had an interaction with the healthcare professional and
with the healthcare professional and
with the healthcare professional and think about whether it was good or
think about whether it was good or
think about whether it was good or whether it was bad and I hasten to guess
whether it was bad and I hasten to guess
whether it was bad and I hasten to guess that the reason that it was either good
that the reason that it was either good
that the reason that it was either good or bad was because of the communication
or bad was because of the communication
or bad was because of the communication and the connection you felt with that
and the connection you felt with that
and the connection you felt with that healthcare professional Maya Angelou
healthcare professional Maya Angelou
healthcare professional Maya Angelou famously said that people don’t remember
famously said that people don’t remember
famously said that people don’t remember what you say and they often don’t
what you say and they often don’t
what you say and they often don’t remember what you do they remember how
remember what you do they remember how
remember what you do they remember how you make them feel and this is really
you make them feel and this is really
you make them feel and this is really important
important
important I teach nursing students and nurses are
I teach nursing students and nurses are
I teach nursing students and nurses are the health care professional that spends
the health care professional that spends
the health care professional that spends the most time with patients research in
the most time with patients research in
the most time with patients research in the United States has shown that
the United States has shown that
the United States has shown that kindness and compassion improve health
kindness and compassion improve health
kindness and compassion improve health outcomes they reduce blood pressure it
outcomes they reduce blood pressure it
outcomes they reduce blood pressure it reduces wound healing times reduces
reduces wound healing times reduces
reduces wound healing times reduces anxiety it the shorter stays in hospital
anxiety it the shorter stays in hospital
anxiety it the shorter stays in hospital and even it affects the severity and the
and even it affects the severity and the
and even it affects the severity and the duration of the common cold my research
duration of the common cold my research
duration of the common cold my research has linked communication with
has linked communication with
has linked communication with empowerment and enablement and I found
empowerment and enablement and I found
empowerment and enablement and I found that a mutual respect trust and a good
that a mutual respect trust and a good
that a mutual respect trust and a good communication style linked with patients
communication style linked with patients
communication style linked with patients being able to cope or understand and
being able to cope or understand and
being able to cope or understand and manage their illness better but how do
manage their illness better but how do
manage their illness better but how do we teach it or how do you learn how to
we teach it or how do you learn how to
we teach it or how do you learn how to communicate if you think back to when
communicate if you think back to when
communicate if you think back to when you were growing up you learned through
you were growing up you learned through
you were growing up you learned through experience you learned through practice
experience you learned through practice
experience you learned through practice and you learnt from that through the
and you learnt from that through the
and you learnt from that through the feedback that you were given remember
feedback that you were given remember
feedback that you were given remember when you learn to say something and you
when you learn to say something and you
when you learn to say something and you practice it with your mom or your
practice it with your mom or your
practice it with your mom or your parents with your peers and the reaction
parents with your peers and the reaction
parents with your peers and the reaction that you got made you realize whether
that you got made you realize whether
that you got made you realize whether you actually got your message across
being able to practice and that learning
being able to practice and that learning through experience is why I bring
through experience is why I bring
through experience is why I bring Marjorie into my classroom Marjorie is a
Marjorie into my classroom Marjorie is a
Marjorie into my classroom Marjorie is a character that I’ve created through a
character that I’ve created through a
character that I’ve created through a technique called mask ed mask edge was
technique called mask ed mask edge was
technique called mask ed mask edge was developed by Professor Carrie Reed sue
developed by Professor Carrie Reed sue
developed by Professor Carrie Reed sue at the central Queensland University and
at the central Queensland University and
at the central Queensland University and I learned how to do this technique in
I learned how to do this technique in
I learned how to do this technique in 2013 and I can honestly say that
2013 and I can honestly say that
2013 and I can honestly say that transformed the way that I teach I was
transformed the way that I teach I was
transformed the way that I teach I was able to see an engagement with my
able to see an engagement with my
able to see an engagement with my students and you can see from the video
students and you can see from the video
students and you can see from the video that they really get involved with
that they really get involved with
that they really get involved with Marjorie they like learning this way and
Marjorie they like learning this way and
Marjorie they like learning this way and how much more do you learn when you’re
how much more do you learn when you’re
how much more do you learn when you’re having fun
Marjorie it’s a mixture of people that I
Marjorie it’s a mixture of people that I know and people that I’ve missed
know and people that I’ve missed
know and people that I’ve missed Marjorie is a mixture of all these
Marjorie is a mixture of all these
Marjorie is a mixture of all these people and that means that I can make
people and that means that I can make
people and that means that I can make her real I’ve been a nurse for over 20
her real I’ve been a nurse for over 20
her real I’ve been a nurse for over 20 years and I’ve had a chronic illness for
years and I’ve had a chronic illness for
years and I’ve had a chronic illness for over 30 years and that experience allows
over 30 years and that experience allows
over 30 years and that experience allows me to portray a patient experience that
me to portray a patient experience that
me to portray a patient experience that students can then engage with mosket is
students can then engage with mosket is
students can then engage with mosket is safe it’s effective and it allows you to
safe it’s effective and it allows you to
safe it’s effective and it allows you to coach students as they are learning they
coach students as they are learning they
coach students as they are learning they can practice communication in lots of
can practice communication in lots of
can practice communication in lots of ways but Marjorie isn’t my only
ways but Marjorie isn’t my only
ways but Marjorie isn’t my only character I have some other characters
character I have some other characters
character I have some other characters as you can see on the slide these are
as you can see on the slide these are
as you can see on the slide these are all me so we have Elsie who comes into
all me so we have Elsie who comes into
all me so we have Elsie who comes into our workshop and teaches the students
our workshop and teaches the students
our workshop and teaches the students about correct ID correctly identifying a
about correct ID correctly identifying a
about correct ID correctly identifying a patient and that’s really important when
patient and that’s really important when
patient and that’s really important when we’re giving medication you need to
we’re giving medication you need to
we’re giving medication you need to correctly identify the patient and
correctly identify the patient and
correctly identify the patient and that’s hard to learn on a mannequin that
that’s hard to learn on a mannequin that
that’s hard to learn on a mannequin that doesn’t interact with you
doesn’t interact with you
doesn’t interact with you Hildur on here was in an
Hildur on here was in an
Hildur on here was in an interprofessional learning experience
interprofessional learning experience
interprofessional learning experience that we ran and Hilda had had a hip
that we ran and Hilda had had a hip
that we ran and Hilda had had a hip replacement
replacement
replacement now during that experience she needed to
now during that experience she needed to
now during that experience she needed to have her hip dressed now I’ll just
have her hip dressed now I’ll just
have her hip dressed now I’ll just mention there that mask edge involves
mention there that mask edge involves
mention there that mask edge involves the use of silicon props and masks so
the use of silicon props and masks so
the use of silicon props and masks so you wear a mask but you can also wear
you wear a mask but you can also wear
you wear a mask but you can also wear different parts of the body – so Hilda
different parts of the body – so Hilda
different parts of the body – so Hilda had a hip wound she was in bed in her
had a hip wound she was in bed in her
had a hip wound she was in bed in her nightie one of the nursing students was
nightie one of the nursing students was
nightie one of the nursing students was doing a wound dress dressing on that hip
doing a wound dress dressing on that hip
doing a wound dress dressing on that hip wound so she had her backside exposed
wound so she had her backside exposed
wound so she had her backside exposed and some other students came over and
and some other students came over and
and some other students came over and asked Hilda if they could take a health
asked Hilda if they could take a health
asked Hilda if they could take a health history and poor Hilda went oh yeah
history and poor Hilda went oh yeah
history and poor Hilda went oh yeah suppose so because she was vulnerable
suppose so because she was vulnerable
suppose so because she was vulnerable and she was in that bed and she thought
and she was in that bed and she thought
and she was in that bed and she thought as most patients do I should really
as most patients do I should really
as most patients do I should really answer all these questions they’re
answer all these questions they’re
answer all these questions they’re helping me but when I was when I took
helping me but when I was when I took
helping me but when I was when I took the mask off I was then able to debrief
the mask off I was then able to debrief
the mask off I was then able to debrief with the students and say hey did he
with the students and say hey did he
with the students and say hey did he think about dignity there did he think
think about dignity there did he think
think about dignity there did he think about how vulnerable she was feeling and
about how vulnerable she was feeling and
about how vulnerable she was feeling and when they said she said it was okay yeah
when they said she said it was okay yeah
when they said she said it was okay yeah but you need to think about that more
but you need to think about that more
but you need to think about that more you need to reflect on what you’re doing
you need to reflect on what you’re doing
you need to reflect on what you’re doing and that’s part of what we’re teaching
and that’s part of what we’re teaching
and that’s part of what we’re teaching through experience is about reflecting
through experience is about reflecting
through experience is about reflecting and getting it right the next time on
and getting it right the next time on
and getting it right the next time on the premise of learning through
the premise of learning through
the premise of learning through experience I asked my students to do
experience I asked my students to do
experience I asked my students to do some other things so one of the things I
some other things so one of the things I
some other things so one of the things I asked them to do is to wear a colostomy
asked them to do is to wear a colostomy
asked them to do is to wear a colostomy bag I asked them to wear a colostomy bag
bag I asked them to wear a colostomy bag
bag I asked them to wear a colostomy bag for 24 to 48 hours and I fill it with
for 24 to 48 hours and I fill it with
for 24 to 48 hours and I fill it with fake feces makes it a bit more realistic
fake feces makes it a bit more realistic
fake feces makes it a bit more realistic and the idea is that they wear this bag
and the idea is that they wear this bag
and the idea is that they wear this bag and they go out and they just go about
and they go out and they just go about
and they go out and they just go about their normal lives when they come back
their normal lives when they come back
their normal lives when they come back the following week they say things like
the following week they say things like
the following week they say things like I had to take it off I went to the gym
I had to take it off I went to the gym
I had to take it off I went to the gym it won’t fit under my gym clothes I had
it won’t fit under my gym clothes I had
it won’t fit under my gym clothes I had to take it off because I didn’t want it
to take it off because I didn’t want it
to take it off because I didn’t want it to leak in the bed and they have
to leak in the bed and they have
to leak in the bed and they have interesting
interesting
interesting stories of how partners didn’t want to
stories of how partners didn’t want to
stories of how partners didn’t want to come with them when they have this bag
come with them when they have this bag
come with them when they have this bag on that was fake and then I get them to
on that was fake and then I get them to
on that was fake and then I get them to reflect on the fact that patients who
reflect on the fact that patients who
reflect on the fact that patients who need colostomy bags don’t have the
need colostomy bags don’t have the
need colostomy bags don’t have the choice to take it off and I’ve asked
choice to take it off and I’ve asked
choice to take it off and I’ve asked them to walk in their shoes for a small
them to walk in their shoes for a small
them to walk in their shoes for a small amount of time another thing that I
amount of time another thing that I
amount of time another thing that I asked my students to do is to wear a
asked my students to do is to wear a
asked my students to do is to wear a bariatric suit now a bariatric suit is a
bariatric suit now a bariatric suit is a
bariatric suit now a bariatric suit is a suit that almost doubles the size of the
suit that almost doubles the size of the
suit that almost doubles the size of the body and bulks the body out and allows
body and bulks the body out and allows
body and bulks the body out and allows people to experience what it would be
people to experience what it would be
people to experience what it would be like to be in the obese category or to
like to be in the obese category or to
like to be in the obese category or to be categorized as being obese and this
be categorized as being obese and this
be categorized as being obese and this has been really powerful for some of our
has been really powerful for some of our
has been really powerful for some of our students because they realize that they
students because they realize that they
students because they realize that they had thought about obesity differently
had thought about obesity differently
had thought about obesity differently and they had all the answers they were
and they had all the answers they were
and they had all the answers they were going to get people to go for a run they
going to get people to go for a run they
going to get people to go for a run they put on the suit they can’t reach their
put on the suit they can’t reach their
put on the suit they can’t reach their toes or they find it difficult to put
toes or they find it difficult to put
toes or they find it difficult to put their shoes on and there’s a moment
their shoes on and there’s a moment
their shoes on and there’s a moment there that they realize that they needed
there that they realize that they needed
there that they realize that they needed to step in someone else’s shoes and
to step in someone else’s shoes and
to step in someone else’s shoes and think about the person when I first
think about the person when I first
think about the person when I first started nursing I was ridiculed by some
started nursing I was ridiculed by some
started nursing I was ridiculed by some of my colleagues because I was looking
of my colleagues because I was looking
of my colleagues because I was looking after someone who had who was in a coma
after someone who had who was in a coma
after someone who had who was in a coma and as I was looking after them I was
and as I was looking after them I was
and as I was looking after them I was talking to them I was chatting away
talking to them I was chatting away
talking to them I was chatting away about the weather I held their hands as
about the weather I held their hands as
about the weather I held their hands as I did their observation and my
I did their observation and my
I did their observation and my colleagues at the time said you know why
colleagues at the time said you know why
colleagues at the time said you know why are you bothering to do that and I
are you bothering to do that and I
are you bothering to do that and I thought if there is just the slightest
thought if there is just the slightest
thought if there is just the slightest chance that this person can hear me
chance that this person can hear me
chance that this person can hear me talking or feel my touch then that is
talking or feel my touch then that is
talking or feel my touch then that is what I would want someone to do for me
what I would want someone to do for me
what I would want someone to do for me and why does this all matter to you
and why does this all matter to you
and why does this all matter to you everybody in this audience is going to
everybody in this audience is going to
everybody in this audience is going to be touched by a nurse at some point
be touched by a nurse at some point
be touched by a nurse at some point whether it’s for a flu jab whether it’s
whether it’s for a flu jab whether it’s
whether it’s for a flu jab whether it’s for a longer stay in hospital and one
for a longer stay in hospital and one
for a longer stay in hospital and one thing’s for sure as we all get older
thing’s for sure as we all get older
thing’s for sure as we all get older we’re going to be needing health care
we’re going to be needing health care
we’re going to be needing health care more and more frequently don’t you want
more and more frequently don’t you want
more and more frequently don’t you want that nurse to recognize you as a person
that nurse to recognize you as a person
that nurse to recognize you as a person and not just your illness
and not just your illness
and not just your illness and I’m going to leave you with a quote
and I’m going to leave you with a quote
and I’m going to leave you with a quote from JK Rowling and a famous wizard
from JK Rowling and a famous wizard
from JK Rowling and a famous wizard words are our most inexhaustible source
words are our most inexhaustible source
words are our most inexhaustible source of magic capable of inflicting great
of magic capable of inflicting great
of magic capable of inflicting great harm but also of remedying it thank you
harm but also of remedying it thank you
harm but also of remedying it thank you [Applause]
”
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