my wife loves to get her hair done I’m going to take a look back to learn and
going to take a look back to learn and
going to take a look back to learn and maybe instruct our future
maybe instruct our future
maybe instruct our future years ago she was at the beauty shop it
years ago she was at the beauty shop it
years ago she was at the beauty shop it was a Friday afternoon and she’s always
was a Friday afternoon and she’s always
was a Friday afternoon and she’s always happy when she gets her hair done so I
happy when she gets her hair done so I
happy when she gets her hair done so I was anticipating her return and I see
was anticipating her return and I see
was anticipating her return and I see her pull up the driveway and I get out
her pull up the driveway and I get out
her pull up the driveway and I get out to meet her and I walk up to the car and
to meet her and I walk up to the car and
to meet her and I walk up to the car and as she’s getting out of the car she has
as she’s getting out of the car she has
as she’s getting out of the car she has this sad look on her face and I and she
this sad look on her face and I and she
this sad look on her face and I and she said the most awful thing has happened
said the most awful thing has happened
said the most awful thing has happened and I said sweetheart what happened she
and I said sweetheart what happened she
and I said sweetheart what happened she said it’s terrible and I pictured one of
said it’s terrible and I pictured one of
said it’s terrible and I pictured one of those women under the hairdryer getting
those women under the hairdryer getting
those women under the hairdryer getting electrocuted and I said I said
electrocuted and I said I said
electrocuted and I said I said sweetheart what happened she said it’s
sweetheart what happened she said it’s
sweetheart what happened she said it’s terrible she said and I said we’ll tell
terrible she said and I said we’ll tell
terrible she said and I said we’ll tell me what happened she said my hairdresser
me what happened she said my hairdresser
me what happened she said my hairdresser is quitting business and I said don’t
is quitting business and I said don’t
is quitting business and I said don’t ever say this I said that’s okay
ever say this I said that’s okay
ever say this I said that’s okay sweetheart we’ll find you another one
well that’s what guys say isn’t it I
well that’s what guys say isn’t it I mean to us that makes sense but that was
mean to us that makes sense but that was
mean to us that makes sense but that was the wrong thing to say I didn’t listen
the wrong thing to say I didn’t listen
the wrong thing to say I didn’t listen to her I jumped in and tried to fix her
to her I jumped in and tried to fix her
to her I jumped in and tried to fix her my talk is about creating a culture of
my talk is about creating a culture of
my talk is about creating a culture of listeners and I want to start with a
listeners and I want to start with a
listeners and I want to start with a riddle here’s a riddle for you what do
riddle here’s a riddle for you what do
riddle here’s a riddle for you what do people in business folks in Washington
people in business folks in Washington
people in business folks in Washington and people on social media have in
and people on social media have in
and people on social media have in common they don’t stop the listen
common they don’t stop the listen
common they don’t stop the listen they’re not they’re so busy trying to be
they’re not they’re so busy trying to be
they’re not they’re so busy trying to be heard that they don’t listen and it
heard that they don’t listen and it
heard that they don’t listen and it creates this problem effective listening
creates this problem effective listening
creates this problem effective listening is the heartbeat of every relationship
is the heartbeat of every relationship
is the heartbeat of every relationship and every organization when you’re not
and every organization when you’re not
and every organization when you’re not listening your relationship is dying in
listening your relationship is dying in
listening your relationship is dying in the workplace when the workforce is not
the workplace when the workforce is not
the workplace when the workforce is not listening the organization is dying some
listening the organization is dying some
listening the organization is dying some go some some go slowly some died of
go some some go slowly some died of
go some some go slowly some died of massive heart attacks I want to tell you
massive heart attacks I want to tell you
massive heart attacks I want to tell you about three critical cases in 2004
about three critical cases in 2004
about three critical cases in 2004 McDonald’s had a bad quarter they had
McDonald’s had a bad quarter they had
McDonald’s had a bad quarter they had become the hamburger joint
become the hamburger joint
become the hamburger joint everybody loved Hey
everybody loved Hey
everybody loved Hey they were being sued for nutritional
they were being sued for nutritional
they were being sued for nutritional malpractice the crime supersizing it as
malpractice the crime supersizing it as
malpractice the crime supersizing it as if somebody held a gun to their head to
if somebody held a gun to their head to
if somebody held a gun to their head to the customers head and said here eat
the customers head and said here eat
the customers head and said here eat this Big Mac about the same time Ford
this Big Mac about the same time Ford
this Big Mac about the same time Ford Ford was having some problems because
Ford was having some problems because
Ford was having some problems because their parts were incompatible if you
their parts were incompatible if you
their parts were incompatible if you bought a Ford built in Toronto Canada
bought a Ford built in Toronto Canada
bought a Ford built in Toronto Canada and you drove it down to El Paso Texas
and you drove it down to El Paso Texas
and you drove it down to El Paso Texas it better not break down because the
it better not break down because the
it better not break down because the parts wouldn’t work silo thinking and a
parts wouldn’t work silo thinking and a
parts wouldn’t work silo thinking and a failure to communicate was caused
failure to communicate was caused
failure to communicate was caused costing Ford a fortune in the face of a
costing Ford a fortune in the face of a
costing Ford a fortune in the face of a cooling economy and heating competition
cooling economy and heating competition
cooling economy and heating competition Circuit City was not doing so well their
Circuit City was not doing so well their
Circuit City was not doing so well their seasoned employees went to their winter
seasoned employees went to their winter
seasoned employees went to their winter management and so we’ve got this plan
management and so we’ve got this plan
management and so we’ve got this plan that will help us make it through the
that will help us make it through the
that will help us make it through the difficult times management was missing
difficult times management was missing
difficult times management was missing in action what do all three of these
in action what do all three of these
in action what do all three of these companies have in common at a time when
companies have in common at a time when
companies have in common at a time when your backs are against the wall at a
your backs are against the wall at a
your backs are against the wall at a time when things are really difficult
time when things are really difficult
time when things are really difficult when you should be listening to each
when you should be listening to each
when you should be listening to each other they weren’t listening so what’s
other they weren’t listening so what’s
other they weren’t listening so what’s so important about listening well
so important about listening well
so important about listening well listening is the Swiss Army knife of
listening is the Swiss Army knife of
listening is the Swiss Army knife of relationships and organizational
relationships and organizational
relationships and organizational effectiveness from the top down when
effectiveness from the top down when
effectiveness from the top down when people listen they’re more effective
people listen they’re more effective
people listen they’re more effective when people feel heard they’re more
when people feel heard they’re more
when people feel heard they’re more likely to trust when people feel heard
likely to trust when people feel heard
likely to trust when people feel heard they’re more likely to work together
they’re more likely to work together
they’re more likely to work together when people feel heard they’re more
when people feel heard they’re more
when people feel heard they’re more likely to feel valued and when they feel
likely to feel valued and when they feel
likely to feel valued and when they feel valued they stick around at work and in
valued they stick around at work and in
valued they stick around at work and in relationships so don’t wait for your
relationships so don’t wait for your
relationships so don’t wait for your significant other to start this or your
significant other to start this or your
significant other to start this or your co-workers or your boss or the people
co-workers or your boss or the people
co-workers or your boss or the people around you you do it where you are you
around you you do it where you are you
around you you do it where you are you begin to create a culture of listeners
begin to create a culture of listeners
begin to create a culture of listeners by talking about it and by simply doing
by talking about it and by simply doing
by talking about it and by simply doing it I want to give you four simple
it I want to give you four simple
it I want to give you four simple actions that if you will
actions that if you will
actions that if you will these two work you become an effective
these two work you become an effective
these two work you become an effective listener and you already know them I’m
listener and you already know them I’m
listener and you already know them I’m not going to tell you thing you don’t
not going to tell you thing you don’t
not going to tell you thing you don’t already know but it’s putting them
already know but it’s putting them
already know but it’s putting them together and using them every time you
together and using them every time you
together and using them every time you engage in a conversation and here they
engage in a conversation and here they
engage in a conversation and here they are listen patiently listen listen with
are listen patiently listen listen with
are listen patiently listen listen with your body listen with your voice and
your body listen with your voice and
your body listen with your voice and listen with your mind
listen with your mind
listen with your mind let’s go deep listen patiently here you
let’s go deep listen patiently here you
let’s go deep listen patiently here you go
go
go put away your selfie stick stop making
put away your selfie stick stop making
put away your selfie stick stop making it about you set aside your agenda and
it about you set aside your agenda and
it about you set aside your agenda and focus on the other person so what’s the
focus on the other person so what’s the
focus on the other person so what’s the problem why should listening patiently
problem why should listening patiently
problem why should listening patiently be so difficult
be so difficult
be so difficult well we suffer from a condition that
well we suffer from a condition that
well we suffer from a condition that happens at birth newborns cry and giant
happens at birth newborns cry and giant
happens at birth newborns cry and giant hands appear and take care of them
hands appear and take care of them
hands appear and take care of them newborns get hungry and giant hands up
newborns get hungry and giant hands up
newborns get hungry and giant hands up here and feed them newborns get poopy
here and feed them newborns get poopy
here and feed them newborns get poopy and giant hands appear and clean them up
and giant hands appear and clean them up
and giant hands appear and clean them up for newborns the entire world revolves
for newborns the entire world revolves
for newborns the entire world revolves around them now here’s the problem when
around them now here’s the problem when
around them now here’s the problem when we get to 18 we at or 19 or 20 or 40 or
we get to 18 we at or 19 or 20 or 40 or
we get to 18 we at or 19 or 20 or 40 or 60 we still assume the world revolt
60 we still assume the world revolt
60 we still assume the world revolt revolves around us and when the world
revolves around us and when the world
revolves around us and when the world revolves around me it’s hard for me to
revolves around me it’s hard for me to
revolves around me it’s hard for me to be patient with you when I’m listening
be patient with you when I’m listening
be patient with you when I’m listening to you so my question is how patient are
to you so my question is how patient are
to you so my question is how patient are you if people could read your mind when
you if people could read your mind when
you if people could read your mind when you are listening to them what would
you are listening to them what would
you are listening to them what would they see my burritos getting cold or
they see my burritos getting cold or
they see my burritos getting cold or hurry up and shut up I’ve got more
hurry up and shut up I’ve got more
hurry up and shut up I’ve got more important things to do or while you’re
important things to do or while you’re
important things to do or while you’re talking I’m going to be creating my
talking I’m going to be creating my
talking I’m going to be creating my rebuttal here or I’m going to be making
rebuttal here or I’m going to be making
rebuttal here or I’m going to be making my shopping list we listen patiently by
my shopping list we listen patiently by
my shopping list we listen patiently by focusing on what they want to say and
focusing on what they want to say and
focusing on what they want to say and what they’re thinking and not what I’m
what they’re thinking and not what I’m
what they’re thinking and not what I’m thinking the second thing I want to tell
thinking the second thing I want to tell
thinking the second thing I want to tell you to do is to listen with your body
you to do is to listen with your body
you to do is to listen with your body what is your body’s saying when the
what is your body’s saying when the
what is your body’s saying when the other person is speaking to you is it
other person is speaking to you is it
other person is speaking to you is it impatience skepticism closed or is it
impatience skepticism closed or is it
impatience skepticism closed or is it open inviting attentive what we want our
open inviting attentive what we want our
open inviting attentive what we want our body to say is I’m open to what you have
body to say is I’m open to what you have
body to say is I’m open to what you have to say and you’re safe with me body
to say and you’re safe with me body
to say and you’re safe with me body language is crucial
language is crucial
language is crucial third listen with your voice
third listen with your voice
third listen with your voice don’t say I think I’m hearing you say or
don’t say I think I’m hearing you say or
don’t say I think I’m hearing you say or it sounds like instead just read their
it sounds like instead just read their
it sounds like instead just read their mail you’re excited you’re disappointed
mail you’re excited you’re disappointed
mail you’re excited you’re disappointed that chairs really uncomfortable you’re
that chairs really uncomfortable you’re
that chairs really uncomfortable you’re ready for me to move on you’re reading
ready for me to move on you’re reading
ready for me to move on you’re reading their mail as simply restating what you
their mail as simply restating what you
their mail as simply restating what you hear them say without trying to fix them
hear them say without trying to fix them
hear them say without trying to fix them Nikki would come home from a hard day’s
Nikki would come home from a hard day’s
Nikki would come home from a hard day’s work and she would want to tell her
work and she would want to tell her
work and she would want to tell her husband about what had happened our
husband about what had happened our
husband about what had happened our frustrations for the day and he would
frustrations for the day and he would
frustrations for the day and he would kind of since he didn’t know what to say
kind of since he didn’t know what to say
kind of since he didn’t know what to say he would just kind of stare at her like
he would just kind of stare at her like
he would just kind of stare at her like she had spinach on her teeth and so she
she had spinach on her teeth and so she
she had spinach on her teeth and so she got so frustrated that she made up cue
got so frustrated that she made up cue
got so frustrated that she made up cue cards and she said when I come home and
cards and she said when I come home and
cards and she said when I come home and I’m frustrated just read the cue cards
I’m frustrated just read the cue cards
I’m frustrated just read the cue cards here they are no way are you not are you
here they are no way are you not are you
here they are no way are you not are you serious whew you’re kidding me oh no she
serious whew you’re kidding me oh no she
serious whew you’re kidding me oh no she didn’t
didn’t
didn’t oh man that’s crazy unbelievable so
oh man that’s crazy unbelievable so
oh man that’s crazy unbelievable so about three days later she has another
about three days later she has another
about three days later she has another bad day at work and she comes in and he
bad day at work and she comes in and he
bad day at work and she comes in and he realizes she’s upset so he runs and gets
realizes she’s upset so he runs and gets
realizes she’s upset so he runs and gets the cards and he begins to read them as
the cards and he begins to read them as
the cards and he begins to read them as she’s talking and at the end the
she’s talking and at the end the
she’s talking and at the end the conversation she said I felt better
conversation she said I felt better
conversation she said I felt better because he listened to me it’s just that
because he listened to me it’s just that
because he listened to me it’s just that easy finally listen with your mind we
easy finally listen with your mind we
easy finally listen with your mind we think in pictures not words
think in pictures not words
think in pictures not words so visualize what you’re hearing the
so visualize what you’re hearing the
so visualize what you’re hearing the person say put your mind to work look at
person say put your mind to work look at
person say put your mind to work look at the pictures and just read the pictures
the pictures and just read the pictures
the pictures and just read the pictures and you’ll be listening with your mind
and you’ll be listening with your mind
and you’ll be listening with your mind and your voice as well
and your voice as well
and your voice as well there’s an island off the coast of
there’s an island off the coast of
there’s an island off the coast of France called malts I’m Michelle it’s
France called malts I’m Michelle it’s
France called malts I’m Michelle it’s about 500 yards into the ocean it was
about 500 yards into the ocean it was
about 500 yards into the ocean it was founded by priests in the 8th century
founded by priests in the 8th century
founded by priests in the 8th century when you go there all the busses Park in
when you go there all the busses Park in
when you go there all the busses Park in the staging area and you can’t walk
the staging area and you can’t walk
the staging area and you can’t walk across the causeway you hear hundreds of
across the causeway you hear hundreds of
across the causeway you hear hundreds of different languages you step across a
different languages you step across a
different languages you step across a real drawbridge and into a wall city
real drawbridge and into a wall city
real drawbridge and into a wall city you’ll notice cobblestone pavement it
you’ll notice cobblestone pavement it
you’ll notice cobblestone pavement it that your footing is uneven you’ll smell
that your footing is uneven you’ll smell
that your footing is uneven you’ll smell hot butter because every chef in town is
hot butter because every chef in town is
hot butter because every chef in town is warming up the grills to make crepes the
warming up the grills to make crepes the
warming up the grills to make crepes the chef’s stand out in front of their
chef’s stand out in front of their
chef’s stand out in front of their restaurants and they’re mixing their
restaurants and they’re mixing their
restaurants and they’re mixing their batter and their stainless steel mixing
batter and their stainless steel mixing
batter and their stainless steel mixing bowls and you can hear a little tick
bowls and you can hear a little tick
bowls and you can hear a little tick tick tick tick tick sound because they
tick tick tick tick sound because they
tick tick tick tick sound because they like to do that to mess with the tourist
like to do that to mess with the tourist
like to do that to mess with the tourist minds the French love beautiful things
minds the French love beautiful things
minds the French love beautiful things so spotlight shine on all their wares as
so spotlight shine on all their wares as
so spotlight shine on all their wares as you walk up the island you’ll pass the
you walk up the island you’ll pass the
you walk up the island you’ll pass the residential area thousand year old homes
residential area thousand year old homes
residential area thousand year old homes with half being construction with slate
with half being construction with slate
with half being construction with slate roofs when you get to the top there’s a
roofs when you get to the top there’s a
roofs when you get to the top there’s a cathedral right on the top of the
cathedral right on the top of the
cathedral right on the top of the mountain the doors are 30 feet high you
mountain the doors are 30 feet high you
mountain the doors are 30 feet high you step in and it’s dark except for shafts
step in and it’s dark except for shafts
step in and it’s dark except for shafts of light cutting through incense you
of light cutting through incense you
of light cutting through incense you hear Gregorian chant you are transported
hear Gregorian chant you are transported
hear Gregorian chant you are transported back about a thousand years I just took
back about a thousand years I just took
back about a thousand years I just took you to France in your mind you heard the
you to France in your mind you heard the
you to France in your mind you heard the sounds you smell the smells you were
sounds you smell the smells you were
sounds you smell the smells you were there in your mind the mind is an
there in your mind the mind is an
there in your mind the mind is an amazing thing so use your mind to
amazing thing so use your mind to
amazing thing so use your mind to picture what you’re hearing and it will
picture what you’re hearing and it will
picture what you’re hearing and it will give you the ability to play back what
give you the ability to play back what
give you the ability to play back what you’re hearing so take these four steps
you’re hearing so take these four steps
you’re hearing so take these four steps right on down on a piece of paper paste
right on down on a piece of paper paste
right on down on a piece of paper paste them on your computer and the next time
them on your computer and the next time
them on your computer and the next time you’re getting ready to have a
you’re getting ready to have a
you’re getting ready to have a conversation rehearse in your mind
conversation rehearse in your mind
conversation rehearse in your mind beforehand see yourself doing these
beforehand see yourself doing these
beforehand see yourself doing these things so that when you have that
things so that when you have that
things so that when you have that conversation you will listen patiently
conversation you will listen patiently
conversation you will listen patiently with your body with your voice and with
with your body with your voice and with
with your body with your voice and with your mind well let me give you the rest
your mind well let me give you the rest
your mind well let me give you the rest of the story as Paul Harvey used to say
of the story as Paul Harvey used to say
of the story as Paul Harvey used to say a new CEO came to in the Ford and he
a new CEO came to in the Ford and he
a new CEO came to in the Ford and he broke he brought down the side
broke he brought down the side
broke he brought down the side was he required division heads to meet
was he required division heads to meet
was he required division heads to meet every Thursday afternoon at 2:15 to
every Thursday afternoon at 2:15 to
every Thursday afternoon at 2:15 to listen to each other they came up with
listen to each other they came up with
listen to each other they came up with one Ford compatible parts worldwide the
one Ford compatible parts worldwide the
one Ford compatible parts worldwide the this this action alone saved the company
this this action alone saved the company
this this action alone saved the company 20% the bottom line went up by 20%
20% the bottom line went up by 20%
20% the bottom line went up by 20% overnight
overnight
overnight McDonald’s realized they were in trouble
McDonald’s realized they were in trouble
McDonald’s realized they were in trouble leadership sat down they begin to listen
leadership sat down they begin to listen
leadership sat down they begin to listen to each other and more importantly they
to each other and more importantly they
to each other and more importantly they begin to listen to the customer they
begin to listen to the customer they
begin to listen to the customer they came up with the most amazing concept
came up with the most amazing concept
came up with the most amazing concept are you ready they said we’re going to
are you ready they said we’re going to
are you ready they said we’re going to listen learn and lead wish I thought of
listen learn and lead wish I thought of
listen learn and lead wish I thought of that takes a real rocket scientist right
that takes a real rocket scientist right
that takes a real rocket scientist right well now you can get salad at McDonald’s
well now you can get salad at McDonald’s
well now you can get salad at McDonald’s you can get fruit you can get tasty
you can get fruit you can get tasty
you can get fruit you can get tasty delicious oatmeal and you can have my
delicious oatmeal and you can have my
delicious oatmeal and you can have my tasty delicious oatmeal circuitcity
tasty delicious oatmeal circuitcity
tasty delicious oatmeal circuitcity didn’t do so well they fired all their
didn’t do so well they fired all their
didn’t do so well they fired all their seasoned experienced employees and hired
seasoned experienced employees and hired
seasoned experienced employees and hired inexperienced workers so they could pay
inexperienced workers so they could pay
inexperienced workers so they could pay them minimum wage bad plan the company
them minimum wage bad plan the company
them minimum wage bad plan the company died of cardiac arrest how about you is
died of cardiac arrest how about you is
died of cardiac arrest how about you is it time for you to start a culture of
it time for you to start a culture of
it time for you to start a culture of listening in your world with the people
listening in your world with the people
listening in your world with the people around you when we listen we confer
around you when we listen we confer
around you when we listen we confer great value on people I want to tell you
great value on people I want to tell you
great value on people I want to tell you about a story of my own failure when I
about a story of my own failure when I
about a story of my own failure when I fail to listen this is my friend Chris a
fail to listen this is my friend Chris a
fail to listen this is my friend Chris a couple of years ago Chris posted on
couple of years ago Chris posted on
couple of years ago Chris posted on Facebook I’m going to climb Mount
Facebook I’m going to climb Mount
Facebook I’m going to climb Mount Everest I’m going to hike up to the
Everest I’m going to hike up to the
Everest I’m going to hike up to the first staging camp at 17,000 feet he
first staging camp at 17,000 feet he
first staging camp at 17,000 feet he wanted to take night pictures of the
wanted to take night pictures of the
wanted to take night pictures of the Milky Way rising over Everest I thought
Milky Way rising over Everest I thought
Milky Way rising over Everest I thought he was full of prunes well that’s not
he was full of prunes well that’s not
he was full of prunes well that’s not exactly what I thought he was full of
exactly what I thought he was full of
exactly what I thought he was full of but I didn’t think he was going to do it
but I didn’t think he was going to do it
but I didn’t think he was going to do it I thought that’s the
I thought that’s the
I thought that’s the craziest thing I’ve ever heard and then
craziest thing I’ve ever heard and then
craziest thing I’ve ever heard and then the next thing a couple of well maybe a
the next thing a couple of well maybe a
the next thing a couple of well maybe a couple months later he posted I’m
couple months later he posted I’m
couple months later he posted I’m boarding my flight to Dallas to fly to
boarding my flight to Dallas to fly to
boarding my flight to Dallas to fly to Dubai to fly to Katmandu there really is
Dubai to fly to Katmandu there really is
Dubai to fly to Katmandu there really is a place called Katmandu and Chris was on
a place called Katmandu and Chris was on
a place called Katmandu and Chris was on to Everest I thought that fool is really
to Everest I thought that fool is really
to Everest I thought that fool is really going to do that he’s going to come home
going to do that he’s going to come home
going to do that he’s going to come home in a pine box I still didn’t believe
in a pine box I still didn’t believe
in a pine box I still didn’t believe that he was going to do it well my talk
that he was going to do it well my talk
that he was going to do it well my talk is really about valuing people by
is really about valuing people by
is really about valuing people by listening to them when we vet when we
listening to them when we vet when we
listening to them when we vet when we listen to people by valuing them we
listen to people by valuing them we
listen to people by valuing them we confer value on them we create
confer value on them we create
confer value on them we create connection we say you are important
connection we say you are important
connection we say you are important somehow we release something really
somehow we release something really
somehow we release something really powerful in them and in so doing we
powerful in them and in so doing we
powerful in them and in so doing we become more human in the very best sense
become more human in the very best sense
become more human in the very best sense of the word when we listen to someone
of the word when we listen to someone
of the word when we listen to someone and value them we say right now you’re
and value them we say right now you’re
and value them we say right now you’re the most important person in the
the most important person in the
the most important person in the universe and when we do that this
universe and when we do that this
universe and when we do that this magical door that’s open that begins to
magical door that’s open that begins to
magical door that’s open that begins to release potential in them and again it’s
release potential in them and again it’s
release potential in them and again it’s that message of you count for something
that message of you count for something
that message of you count for something in the scheme of things well Chris did
in the scheme of things well Chris did
in the scheme of things well Chris did it he climbed Mount Everest he took
it he climbed Mount Everest he took
it he climbed Mount Everest he took those night pictures and he came home
those night pictures and he came home
those night pictures and he came home and walked off the plane on his own two
and walked off the plane on his own two
and walked off the plane on his own two feet and not in that pine box because
feet and not in that pine box because
feet and not in that pine box because someone listened to him and said Chris
someone listened to him and said Chris
someone listened to him and said Chris you can do this someone listened and the
you can do this someone listened and the
you can do this someone listened and the listening gave birth to the dream and
listening gave birth to the dream and
listening gave birth to the dream and the dream Unleashed Everest and Chris
the dream Unleashed Everest and Chris
the dream Unleashed Everest and Chris and that’s what happens when we listen
and that’s what happens when we listen
and that’s what happens when we listen really listen to someone we confer value
really listen to someone we confer value
really listen to someone we confer value on them and we unleash the Everest in
on them and we unleash the Everest in
on them and we unleash the Everest in those around us and that’s a high
those around us and that’s a high
those around us and that’s a high calling for every organization and they
calling for every organization and they
calling for every organization and they person thank you very much
person thank you very much
person thank you very much [Music]
[Music]
[Music] [Applause]
”
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