[Music] you
you
you [Music]
so my idea is really simple think about
so my idea is really simple think about the work you do think about all the
the work you do think about all the
the work you do think about all the people you work with it organized like
people you work with it organized like
people you work with it organized like this so organized more like this what
this so organized more like this what
this so organized more like this what difference does it make
difference does it make
difference does it make well I’ve always been interested in how
well I’ve always been interested in how
well I’ve always been interested in how people work together I think it’s
people work together I think it’s
people work together I think it’s because I grew up on a farm twelve
because I grew up on a farm twelve
because I grew up on a farm twelve thousand chickens it seemed like we were
thousand chickens it seemed like we were
thousand chickens it seemed like we were always working and it really seemed to
always working and it really seemed to
always working and it really seemed to make a difference how we did it whether
make a difference how we did it whether
make a difference how we did it whether we were taking care of the chickens
we were taking care of the chickens
we were taking care of the chickens whether we’re candy Tomatoes working in
whether we’re candy Tomatoes working in
whether we’re candy Tomatoes working in the garden you know did we do it well
the garden you know did we do it well
the garden you know did we do it well didn’t do it quickly did we have time to
didn’t do it quickly did we have time to
didn’t do it quickly did we have time to play even play with inventing things
play even play with inventing things
play even play with inventing things like pillows for towels and lanterns
like pillows for towels and lanterns
like pillows for towels and lanterns made out of fireflies but it really
made out of fireflies but it really
made out of fireflies but it really seemed to matter and and it was fun so
seemed to matter and and it was fun so
seemed to matter and and it was fun so you know fast forward a few years and
you know fast forward a few years and
you know fast forward a few years and one year a glue came through the county
one year a glue came through the county
one year a glue came through the county Lancaster County and almost all of our
Lancaster County and almost all of our
Lancaster County and almost all of our chickens died so I remember that day
chickens died so I remember that day
chickens died so I remember that day when a couple of men and dark suits and
when a couple of men and dark suits and
when a couple of men and dark suits and shiny shoes came crunching down the lane
shiny shoes came crunching down the lane
shiny shoes came crunching down the lane not to take over the farm but to recruit
not to take over the farm but to recruit
not to take over the farm but to recruit my dad to work in real estate and he did
my dad to work in real estate and he did
my dad to work in real estate and he did few years later my mom joined him they
few years later my mom joined him they
few years later my mom joined him they were used to working together and
were used to working together and
were used to working together and somebody moved into town and it seemed
somebody moved into town and it seemed
somebody moved into town and it seemed like life went to from talking about
like life went to from talking about
like life went to from talking about farming to talking about real estate I
farming to talking about real estate I
farming to talking about real estate I have about ten years later they started
have about ten years later they started
have about ten years later they started their own company and it became the
their own company and it became the
their own company and it became the largest real estate company in Lancaster
largest real estate company in Lancaster
largest real estate company in Lancaster County
County
County Associates but what I really noticed was
Associates but what I really noticed was
Associates but what I really noticed was the way they worked with people whether
the way they worked with people whether
the way they worked with people whether it was the farm whether it was a real
it was the farm whether it was a real
it was the farm whether it was a real estate company there was something kind
estate company there was something kind
estate company there was something kind of similar it was whether they were
of similar it was whether they were
of similar it was whether they were working with each other with their
working with each other with their
working with each other with their colleagues with their clients with the
colleagues with their clients with the
colleagues with their clients with the builders the bankers the lawyers they
builders the bankers the lawyers they
builders the bankers the lawyers they really strive to build relationships of
really strive to build relationships of
really strive to build relationships of shared bowls shared knowledge mutual
shared bowls shared knowledge mutual
shared bowls shared knowledge mutual respect throughout their network of kind
respect throughout their network of kind
respect throughout their network of kind of harmonious way of working and getting
of harmonious way of working and getting
of harmonious way of working and getting something sometimes very difficult work
something sometimes very difficult work
something sometimes very difficult work done but I wasn’t really interested in
done but I wasn’t really interested in
done but I wasn’t really interested in farming or real estate it wasn’t really
farming or real estate it wasn’t really
farming or real estate it wasn’t really my thing
my thing
my thing I did a lot of jobs you know I painted
I did a lot of jobs you know I painted
I did a lot of jobs you know I painted houses I worked at the gap I waited
houses I worked at the gap I waited
houses I worked at the gap I waited tables
tables
tables I taught migrant farm workers in Oregon
I taught migrant farm workers in Oregon
I taught migrant farm workers in Oregon I taught city kids in Brooklyn and I
I taught city kids in Brooklyn and I
I taught city kids in Brooklyn and I lock it in DC but what really interested
lock it in DC but what really interested
lock it in DC but what really interested me is how people work together
me is how people work together
me is how people work together particularly how do we work together to
particularly how do we work together to
particularly how do we work together to create value so I became a social
create value so I became a social
create value so I became a social scientist and when I eventually went off
scientist and when I eventually went off
scientist and when I eventually went off to MIT to get my my PhD and
to MIT to get my my PhD and
to MIT to get my my PhD and I wanted to study that more as the
I wanted to study that more as the
I wanted to study that more as the colleagues said you should shake the
colleagues said you should shake the
colleagues said you should shake the check out the airline’s they’re going
check out the airline’s they’re going
check out the airline’s they’re going through some really tough times right
through some really tough times right
through some really tough times right now and you know it’s kind of a
now and you know it’s kind of a
now and you know it’s kind of a transition in the industry you might
transition in the industry you might
transition in the industry you might really learn something about how people
really learn something about how people
really learn something about how people work together what what difference does
work together what what difference does
work together what what difference does it make
it make
it make so I go off to Logan Airport to watch
so I go off to Logan Airport to watch
so I go off to Logan Airport to watch how people do it you know that’s the way
how people do it you know that’s the way
how people do it you know that’s the way I think one great way to study things is
I think one great way to study things is
I think one great way to study things is just like like the rig hearing just go
just like like the rig hearing just go
just like like the rig hearing just go watch it and talk to people and hear
watch it and talk to people and hear
watch it and talk to people and hear what they’re thinking about their work
what they’re thinking about their work
what they’re thinking about their work and this is kind of what I was hearing
and this is kind of what I was hearing
and this is kind of what I was hearing you know people felt like they were in
you know people felt like they were in
you know people felt like they were in their little bubble you know doing their
their little bubble you know doing their
their little bubble you know doing their job and they were in a hard time getting
job and they were in a hard time getting
job and they were in a hard time getting timely communication from other people
timely communication from other people
timely communication from other people and they needed it accurate
and they needed it accurate
and they needed it accurate communication people didn’t share their
communication people didn’t share their
communication people didn’t share their faults and didn’t seem to understand
faults and didn’t seem to understand
faults and didn’t seem to understand each other’s jobs they did seem to
each other’s jobs they did seem to
each other’s jobs they did seem to message filters back for their jobs and
message filters back for their jobs and
message filters back for their jobs and when things went wrong a lot finger
when things went wrong a lot finger
when things went wrong a lot finger pointing rather but problem solving and
pointing rather but problem solving and
pointing rather but problem solving and you can tell there’s a lot of
you can tell there’s a lot of
you can tell there’s a lot of frustration so it’s like pretty strong
frustration so it’s like pretty strong
frustration so it’s like pretty strong ties within it at these bubbles but
ties within it at these bubbles but
ties within it at these bubbles but across it starting to break down and the
across it starting to break down and the
across it starting to break down and the station manager Lynne Heitmann
station manager Lynne Heitmann
station manager Lynne Heitmann watson was really frustrated as well and
watson was really frustrated as well and
watson was really frustrated as well and my interview with her was like her exit
my interview with her was like her exit
my interview with her was like her exit interview not only was she leaving
interview not only was she leaving
interview not only was she leaving America she was leaving the industry she
America she was leaving the industry she
America she was leaving the industry she had had but she did say as she was
had had but she did say as she was
had had but she did say as she was leaving you know you should study
leaving you know you should study
leaving you know you should study Southwest what’s that who’s that but I
Southwest what’s that who’s that but I
Southwest what’s that who’s that but I figured it out they hadn’t come to the
figured it out they hadn’t come to the
figured it out they hadn’t come to the Northeast yet
Northeast yet
Northeast yet and I got access and started to study
and I got access and started to study
and I got access and started to study this other airline and you know
this other airline and you know
this other airline and you know interviewing people watching what they
interviewing people watching what they
interviewing people watching what they did and it seemed like there were some
did and it seemed like there were some
did and it seemed like there were some real differences they talked about
real differences they talked about
real differences they talked about having the same goals
having the same goals
having the same goals you know they each had different jobs
you know they each had different jobs
you know they each had different jobs but we’re you know we’re here to get you
but we’re you know we’re here to get you
but we’re you know we’re here to get you there on time with your luggage and
there on time with your luggage and
there on time with your luggage and happy and so on safely and they seemed
happy and so on safely and they seemed
happy and so on safely and they seemed to understand each other’s job not just
to understand each other’s job not just
to understand each other’s job not just their own job and how it connected and
their own job and how it connected and
their own job and how it connected and to feel respect for each other’s work
to feel respect for each other’s work
to feel respect for each other’s work that’s just important as the pilot you
that’s just important as the pilot you
that’s just important as the pilot you know no one departments any more
know no one departments any more
know no one departments any more important than the other the kind of
important than the other the kind of
important than the other the kind of things you would hear and so I thought
things you would hear and so I thought
things you would hear and so I thought this could be really interesting this
this could be really interesting this
this could be really interesting this could be driving outcomes that any
could be driving outcomes that any
could be driving outcomes that any organization might care about
organization might care about
organization might care about so I expanded my stanbow several sites
so I expanded my stanbow several sites
so I expanded my stanbow several sites in Southwest American and United and
in Southwest American and United and
in Southwest American and United and continental and figured out how do I
continental and figured out how do I
continental and figured out how do I measure these things so it came up with
measure these things so it came up with
measure these things so it came up with seven questions these what I call
seven questions these what I call
seven questions these what I call relationships and communication and ask
relationships and communication and ask
relationships and communication and ask people to answer them about each of the
people to answer them about each of the
people to answer them about each of the functions each of the work groups
functions each of the work groups
functions each of the work groups involved in their work process if you
involved in their work process if you
involved in their work process if you develop basically a network measure and
develop basically a network measure and
develop basically a network measure and got a lot of input from our flight
got a lot of input from our flight
got a lot of input from our flight transportation lab on the other side of
transportation lab on the other side of
transportation lab on the other side of campus that have been management school
campus that have been management school
campus that have been management school and there are at the very end arenda but
and there are at the very end arenda but
and there are at the very end arenda but you go track them down they know a lot
you go track them down they know a lot
you go track them down they know a lot about measuring outcomes and how to risk
about measuring outcomes and how to risk
about measuring outcomes and how to risk adjust and so on so what I eventually
adjust and so on so what I eventually
adjust and so on so what I eventually found and this is that
found and this is that
found and this is that I have a snapshot of a lot of regression
I have a snapshot of a lot of regression
I have a snapshot of a lot of regression models but that these pas risk-adjusted
models but that these pas risk-adjusted
models but that these pas risk-adjusted quality performance outcomes are very
quality performance outcomes are very
quality performance outcomes are very tied to the strength of those sites
tied to the strength of those sites
tied to the strength of those sites across workgroups something that’s
across workgroups something that’s
across workgroups something that’s pretty invisible driving something that
pretty invisible driving something that
pretty invisible driving something that managers are trying very hard to achieve
managers are trying very hard to achieve
managers are trying very hard to achieve and not only to get the high quality but
and not only to get the high quality but
and not only to get the high quality but to do it efficiently not that they can
to do it efficiently not that they can
to do it efficiently not that they can offer the low fare and not go on
offer the low fare and not go on
offer the low fare and not go on business so I thought this was
business so I thought this was
business so I thought this was interesting and my colleagues at MIT
interesting and my colleagues at MIT
interesting and my colleagues at MIT thought it was pretty interesting too
thought it was pretty interesting too
thought it was pretty interesting too but they thought you know maybe this is
but they thought you know maybe this is
but they thought you know maybe this is just an airline thing or maybe just a
just an airline thing or maybe just a
just an airline thing or maybe just a Southwest thing and I don’t think so I
Southwest thing and I don’t think so I
Southwest thing and I don’t think so I thought it was bigger than that about
thought it was bigger than that about
thought it was bigger than that about that time I went into the hospital – for
that time I went into the hospital – for
that time I went into the hospital – for the first time ever as a patient had my
the first time ever as a patient had my
the first time ever as a patient had my being first me arose and so the next day
being first me arose and so the next day
being first me arose and so the next day I wasn’t thinking about too much while
I wasn’t thinking about too much while
I wasn’t thinking about too much while she was being born
she was being born
she was being born except her but the next day I noticed
except her but the next day I noticed
except her but the next day I noticed that my nurses were working really well
that my nurses were working really well
that my nurses were working really well together
together
together and you know one we’re coming to say I
and you know one we’re coming to say I
and you know one we’re coming to say I know you’ve heard about this they just
know you’ve heard about this they just
know you’ve heard about this they just wanted to reinforce it and tell you
wanted to reinforce it and tell you
wanted to reinforce it and tell you about that all these people buzzing
about that all these people buzzing
about that all these people buzzing around a lot of information to say again
around a lot of information to say again
around a lot of information to say again as a new parent and if you know this is
as a new parent and if you know this is
as a new parent and if you know this is really impressive
really impressive
really impressive are you that you’ve been working on your
are you that you’ve been working on your
are you that you’ve been working on your coordination and one moves that now
coordination and one moves that now
coordination and one moves that now we’ve been doing TQM and it’s working
we’ve been doing TQM and it’s working
we’ve been doing TQM and it’s working great and then I said a little later
great and then I said a little later
great and then I said a little later where’s my doctor come
where’s my doctor come
where’s my doctor come oh we don’t know they don’t tell us
oh we don’t know they don’t tell us
oh we don’t know they don’t tell us anything but okay this could be a
anything but okay this could be a
anything but okay this could be a challenge here to where in these bubbles
challenge here to where in these bubbles
challenge here to where in these bubbles are silos people have the same job they
are silos people have the same job they
are silos people have the same job they understand each other’s work their
understand each other’s work their
understand each other’s work their respective and goal that doesn’t always
respective and goal that doesn’t always
respective and goal that doesn’t always happen that way but tends to and then
happen that way but tends to and then
happen that way but tends to and then across where the coordination needs to
across where the coordination needs to
across where the coordination needs to happen as well things start to break
happen as well things start to break
happen as well things start to break down so it’s under study this and that
down so it’s under study this and that
down so it’s under study this and that became my first study a few years later
became my first study a few years later
became my first study a few years later when I started teaching at Harvard
when I started teaching at Harvard
when I started teaching at Harvard Business School and that was the first
Business School and that was the first
Business School and that was the first study of
study of
study of Airlines and I found nine hospitals that
Airlines and I found nine hospitals that
Airlines and I found nine hospitals that were doing you know high volumes of
were doing you know high volumes of
were doing you know high volumes of joint replacements and in New York
joint replacements and in New York
joint replacements and in New York Dallas and Boston and measured the same
Dallas and Boston and measured the same
Dallas and Boston and measured the same ties across the people who were involved
ties across the people who were involved
ties across the people who were involved in joint replacement surgeries surgeons
in joint replacement surgeries surgeons
in joint replacement surgeries surgeons nurses physical therapists case manager
nurses physical therapists case manager
nurses physical therapists case manager social workers and measured these
social workers and measured these
social workers and measured these outcomes again with partnership with
outcomes again with partnership with
outcomes again with partnership with colleagues who really know the industry
colleagues who really know the industry
colleagues who really know the industry know the outcomes and I found something
know the outcomes and I found something
know the outcomes and I found something pretty similar going on here and so I
pretty similar going on here and so I
pretty similar going on here and so I wasn’t surprised at this point I have
wasn’t surprised at this point I have
wasn’t surprised at this point I have expected given all the interdependence
expected given all the interdependence
expected given all the interdependence and uncertainty and of the work this was
and uncertainty and of the work this was
and uncertainty and of the work this was probably going to matter for performance
probably going to matter for performance
probably going to matter for performance but when I’ve talked to some people were
but when I’ve talked to some people were
but when I’ve talked to some people were surprised I remember a conversation with
surprised I remember a conversation with
surprised I remember a conversation with a surgeon who said quiet leave me
a surgeon who said quiet leave me
a surgeon who said quiet leave me I believe the findings and read the
I believe the findings and read the
I believe the findings and read the articles you know but it’s hard for me
articles you know but it’s hard for me
articles you know but it’s hard for me and my colleagues to realize it’s not
and my colleagues to realize it’s not
and my colleagues to realize it’s not just what we’re doing on the operating
just what we’re doing on the operating
just what we’re doing on the operating table that matters you know that was
table that matters you know that was
table that matters you know that was looking here these outcomes include
looking here these outcomes include
looking here these outcomes include laying the stay patient satisfaction for
laying the stay patient satisfaction for
laying the stay patient satisfaction for clinical outcomes and it really was
clinical outcomes and it really was
clinical outcomes and it really was driven not just by the skill of the
driven not just by the skill of the
driven not just by the skill of the surgeon but by this whole set of
surgeon but by this whole set of
surgeon but by this whole set of connections this whole coordination
connections this whole coordination
connections this whole coordination across this team so not so surprising
across this team so not so surprising
across this team so not so surprising but and I didn’t really come away with
but and I didn’t really come away with
but and I didn’t really come away with this sense of based on my research you
this sense of based on my research you
this sense of based on my research you really can’t blame the individuals
really can’t blame the individuals
really can’t blame the individuals involved here because if you think about
involved here because if you think about
involved here because if you think about it go back to that organization chart
it go back to that organization chart
it go back to that organization chart that’s how we often organize the work
that’s how we often organize the work
that’s how we often organize the work the people are accountable for outcomes
the people are accountable for outcomes
the people are accountable for outcomes in their own silo that are rewarded for
in their own silo that are rewarded for
in their own silo that are rewarded for their outcomes and they’re all side
their outcomes and they’re all side
their outcomes and they’re all side except selected and trained pretty much
except selected and trained pretty much
except selected and trained pretty much to focus on their own job and even
to focus on their own job and even
to focus on their own job and even conflict resolution tends to happen up
conflict resolution tends to happen up
conflict resolution tends to happen up and down the silos not necessarily
and down the silos not necessarily
and down the silos not necessarily across where the patient journey goes so
across where the patient journey goes so
across where the patient journey goes so it’s just it’s something kind of built
it’s just it’s something kind of built
it’s just it’s something kind of built into the situation and as I did this
into the situation and as I did this
into the situation and as I did this research about that cross-cutting
research about that cross-cutting
research about that cross-cutting structures where they existed predicted
structures where they existed predicted
structures where they existed predicted higher RC and higher performance
higher RC and higher performance
higher RC and higher performance outcomes but we’re not there in many
outcomes but we’re not there in many
outcomes but we’re not there in many cases so fast-forward to 2011 just I
cases so fast-forward to 2011 just I
cases so fast-forward to 2011 just I don’t know what it was about that year
don’t know what it was about that year
don’t know what it was about that year but several people I’d never met
but several people I’d never met
but several people I’d never met approached me either by phone or email
approached me either by phone or email
approached me either by phone or email or some came to visit to say you know
or some came to visit to say you know
or some came to visit to say you know this is cool research but I think it
this is cool research but I think it
this is cool research but I think it could really help us in practice too we
could really help us in practice too we
could really help us in practice too we could use this tool as an organizational
could use this tool as an organizational
could use this tool as an organizational change kind of method and I said well
change kind of method and I said well
change kind of method and I said well that’s way over my head but go for it
that’s way over my head but go for it
that’s way over my head but go for it and let me watch what you do and some
and let me watch what you do and some
and let me watch what you do and some things in common so we find an
things in common so we find an
things in common so we find an organization like many of is struggling
organization like many of is struggling
organization like many of is struggling with coordination create change team
with coordination create change team
with coordination create change team needs some leaders bunch of people from
needs some leaders bunch of people from
needs some leaders bunch of people from frontline different stakeholders and
frontline different stakeholders and
frontline different stakeholders and then often will do an assessment a
then often will do an assessment a
then often will do an assessment a measurement of relational coordination
measurement of relational coordination
measurement of relational coordination to see how are we doing on these
to see how are we doing on these
to see how are we doing on these dimensions you know where the weak ties
dimensions you know where the weak ties
dimensions you know where the weak ties where the strong ties and they say it’s
where the strong ties and they say it’s
where the strong ties and they say it’s kind of like looking in the mirror
kind of like looking in the mirror
kind of like looking in the mirror together or putting the elephant on the
together or putting the elephant on the
together or putting the elephant on the table or and candidates sometimes say we
table or and candidates sometimes say we
table or and candidates sometimes say we put the Moose on the table so you can
put the Moose on the table so you can
put the Moose on the table so you can all kind of look at it together but it’s
all kind of look at it together but it’s
all kind of look at it together but it’s really just looking at our own data and
really just looking at our own data and
really just looking at our own data and helping us see and have conversations
helping us see and have conversations
helping us see and have conversations that we don’t usually see like oh you
that we don’t usually see like oh you
that we don’t usually see like oh you know we’re kind of weak
know we’re kind of weak
know we’re kind of weak communication well what’s timely for you
communication well what’s timely for you
communication well what’s timely for you guys oh well I didn’t realize if we come
guys oh well I didn’t realize if we come
guys oh well I didn’t realize if we come here in the morning around early
here in the morning around early
here in the morning around early afternoon to check out the patient we
afternoon to check out the patient we
afternoon to check out the patient we can get them out sooner and you know
can get them out sooner and you know
can get them out sooner and you know we’re low on shared knowledge well what
we’re low on shared knowledge well what
we’re low on shared knowledge well what do you guys do how does it relate to our
do you guys do how does it relate to our
do you guys do how does it relate to our job all right we’re having a problem
job all right we’re having a problem
job all right we’re having a problem here with respect but what is respect
here with respect but what is respect
here with respect but what is respect with like for you so it starts to open
with like for you so it starts to open
with like for you so it starts to open up this and humble inquiry that can lead
up this and humble inquiry that can lead
up this and humble inquiry that can lead to solutions and it’s not top demo and
to solutions and it’s not top demo and
to solutions and it’s not top demo and it’s not rocket science
it’s not rocket science
it’s not rocket science but some of these solutions are kind of
but some of these solutions are kind of
but some of these solutions are kind of redesigned of our basic structure some
redesigned of our basic structure some
redesigned of our basic structure some of them are micro structures like we
of them are micro structures like we
of them are micro structures like we should have morning Huddle’s you know
should have morning Huddle’s you know
should have morning Huddle’s you know that might work and you can experiment
that might work and you can experiment
that might work and you can experiment with them because now you know what
with them because now you know what
with them because now you know what you’re trying to get to so you have an
you’re trying to get to so you have an
you’re trying to get to so you have an experiment some of them are macro
experiment some of them are macro
experiment some of them are macro structures like we need a different kind
structures like we need a different kind
structures like we need a different kind of accountability so that we’re not just
of accountability so that we’re not just
of accountability so that we’re not just siloed and that might involve people
siloed and that might involve people
siloed and that might involve people higher in the organization and reward
higher in the organization and reward
higher in the organization and reward structures might have to talk to you
structures might have to talk to you
structures might have to talk to you taters if you’re in the healthcare
taters if you’re in the healthcare
taters if you’re in the healthcare industry
industry
industry so there’s their macro things that
so there’s their macro things that
so there’s their macro things that aren’t that easy to pull off and their
aren’t that easy to pull off and their
aren’t that easy to pull off and their micro structures that we can change
micro structures that we can change
micro structures that we can change right away but often the conversations
right away but often the conversations
right away but often the conversations really do revolve around these
really do revolve around these
really do revolve around these dimensions and they’re fairly simple to
dimensions and they’re fairly simple to
dimensions and they’re fairly simple to fix because these are not like really
fix because these are not like really
fix because these are not like really challenging concepts the word relational
challenging concepts the word relational
challenging concepts the word relational coordination is a little complicated but
coordination is a little complicated but
coordination is a little complicated but the underlying ideas are really simple
the underlying ideas are really simple
the underlying ideas are really simple so where’s the work I mean I think one
so where’s the work I mean I think one
so where’s the work I mean I think one thing I work now has gone beyond the US
thing I work now has gone beyond the US
thing I work now has gone beyond the US and healthcare you know just looking
and healthcare you know just looking
and healthcare you know just looking patient care people have been working
patient care people have been working
patient care people have been working with this in Canada and UK and Ireland
with this in Canada and UK and Ireland
with this in Canada and UK and Ireland and Denmark Sweden in Norway they do
and Denmark Sweden in Norway they do
and Denmark Sweden in Norway they do tend to like it quite a bit
tend to like it quite a bit
tend to like it quite a bit Australia Japan Netherlands so it’s
Australia Japan Netherlands so it’s
Australia Japan Netherlands so it’s really fun to see people take a really
really fun to see people take a really
really fun to see people take a really simple idea and make it work in their
simple idea and make it work in their
simple idea and make it work in their own very unique environments and talk
own very unique environments and talk
own very unique environments and talk about unique I’ve got colleagues now
about unique I’ve got colleagues now
about unique I’ve got colleagues now we’re looking at this some of them in
we’re looking at this some of them in
we’re looking at this some of them in their dissertation some in role like
their dissertation some in role like
their dissertation some in role like work banking in Pakistan and retail in
work banking in Pakistan and retail in
work banking in Pakistan and retail in China construction industry in Norway
China construction industry in Norway
China construction industry in Norway where I go talk to them and in two weeks
where I go talk to them and in two weeks
where I go talk to them and in two weeks about what they’re doing there and an
about what they’re doing there and an
about what they’re doing there and an even immigrant integration into Swedish
even immigrant integration into Swedish
even immigrant integration into Swedish communities and how do we think about
communities and how do we think about
communities and how do we think about connecting across the community to
connecting across the community to
connecting across the community to integrate new immigrants into our into
integrate new immigrants into our into
integrate new immigrants into our into our society but I think what it is is
our society but I think what it is is
our society but I think what it is is basically a very simple idea and it
basically a very simple idea and it
basically a very simple idea and it basically suggests we have the power to
basically suggests we have the power to
basically suggests we have the power to change our organizations but we often
change our organizations but we often
change our organizations but we often don’t even realize it and it involves
don’t even realize it and it involves
don’t even realize it and it involves first of all this kind of shift or maybe
first of all this kind of shift or maybe
first of all this kind of shift or maybe flip in the way we look at our
flip in the way we look at our
flip in the way we look at our organizations do we see them as that org
organizations do we see them as that org
organizations do we see them as that org chart which basically suggests that the
chart which basically suggests that the
chart which basically suggests that the coordination that we need is happening
coordination that we need is happening
coordination that we need is happening up here and down here we’re just
up here and down here we’re just
up here and down here we’re just basically doing our own jobs
basically doing our own jobs
basically doing our own jobs is there no lines there pretty much only
is there no lines there pretty much only
is there no lines there pretty much only connected up here or do we see that
connected up here or do we see that
connected up here or do we see that Network where any of those lines might
Network where any of those lines might
Network where any of those lines might might be necessary and we’ve got any
might be necessary and we’ve got any
might be necessary and we’ve got any paying attention to who we might need to
paying attention to who we might need to
paying attention to who we might need to communicate with at any moment rather
communicate with at any moment rather
communicate with at any moment rather than waiting for that coordination to
than waiting for that coordination to
than waiting for that coordination to happen up here that it’s not going to
happen up here that it’s not going to
happen up here that it’s not going to happen most organizations are too
happen most organizations are too
happen most organizations are too complex it gets overloaded very quickly
complex it gets overloaded very quickly
complex it gets overloaded very quickly when you try to centralize like that so
when you try to centralize like that so
when you try to centralize like that so it’s a big aha we’re so there are two
it’s a big aha we’re so there are two
it’s a big aha we’re so there are two places where I think are very cool down
places where I think are very cool down
places where I think are very cool down to share our I think some of the new
to share our I think some of the new
to share our I think some of the new frontiers are one of them is Billy Safe
frontiers are one of them is Billy Safe
frontiers are one of them is Billy Safe Communities and some of this work is
Communities and some of this work is
Communities and some of this work is happening in Massachusetts cities where
happening in Massachusetts cities where
happening in Massachusetts cities where you know getting to get a youth
you know getting to get a youth
you know getting to get a youth advocates with people from the district
advocates with people from the district
advocates with people from the district attorney’s office and the police of the
attorney’s office and the police of the
attorney’s office and the police of the probation officers and the schools and
probation officers and the schools and
probation officers and the schools and you know even the faith communities to
you know even the faith communities to
you know even the faith communities to talk about you know what is that that
talk about you know what is that that
talk about you know what is that that we’re doing that’s not working here and
we’re doing that’s not working here and
we’re doing that’s not working here and can we build some of these bridges
can we build some of these bridges
can we build some of these bridges across our differences so that we can
across our differences so that we can
across our differences so that we can accomplish we can address substance
accomplish we can address substance
accomplish we can address substance abuse and use violence and so on and
abuse and use violence and so on and
abuse and use violence and so on and these aren’t easy conversations I’ve
these aren’t easy conversations I’ve
these aren’t easy conversations I’ve with
with
with some of them and they basically get down
some of them and they basically get down
some of them and they basically get down to you know you guys just enter the
to you know you guys just enter the
to you know you guys just enter the school-to-prison pipeline are we going
school-to-prison pipeline are we going
school-to-prison pipeline are we going to do something about this you know
to do something about this you know
to do something about this you know because there are different interests
because there are different interests
because there are different interests and how do we find that shared goal and
and how do we find that shared goal and
and how do we find that shared goal and start to work around it you see there
start to work around it you see there
start to work around it you see there are some strong ties and you know we can
are some strong ties and you know we can
are some strong ties and you know we can recognize those but those orange ones
recognize those but those orange ones
recognize those but those orange ones are where they’re like seriously me
are where they’re like seriously me
are where they’re like seriously me tights at the start and we’ll see what
tights at the start and we’ll see what
tights at the start and we’ll see what comes after all the work they’re doing
comes after all the work they’re doing
comes after all the work they’re doing another one that I’m really passionate
another one that I’m really passionate
another one that I’m really passionate about educating our students I think
about educating our students I think
about educating our students I think this is another cool frontier for RC
this is another cool frontier for RC
this is another cool frontier for RC work because if you think about it
work because if you think about it
work because if you think about it schools like most of our industries have
schools like most of our industries have
schools like most of our industries have inherited bureaucracy they’ve been
inherited bureaucracy they’ve been
inherited bureaucracy they’ve been around forever so of course we’ve got
around forever so of course we’ve got
around forever so of course we’ve got these bureaucratic models where students
these bureaucratic models where students
these bureaucratic models where students sitting there classroom teachers pretty
sitting there classroom teachers pretty
sitting there classroom teachers pretty much do their own thing and there’s not
much do their own thing and there’s not
much do their own thing and there’s not a lot of connecting but when you think
a lot of connecting but when you think
a lot of connecting but when you think about the innovations in education and
about the innovations in education and
about the innovations in education and in the workplace that we’re preparing
in the workplace that we’re preparing
in the workplace that we’re preparing our students to go out and succeed in
our students to go out and succeed in
our students to go out and succeed in it’s not about sitting there in a chair
it’s not about sitting there in a chair
it’s not about sitting there in a chair and telling what you know it’s about
and telling what you know it’s about
and telling what you know it’s about performing it’s about connecting it’s
performing it’s about connecting it’s
performing it’s about connecting it’s about doing things which requires a very
about doing things which requires a very
about doing things which requires a very collaborative school community whether
collaborative school community whether
collaborative school community whether you call it competency-based learning
you call it competency-based learning
you call it competency-based learning student-centered learning projects such
student-centered learning projects such
student-centered learning projects such as learning it’s really about connecting
as learning it’s really about connecting
as learning it’s really about connecting across a lot of these levels to and with
across a lot of these levels to and with
across a lot of these levels to and with students and Families
students and Families
students and Families in order to to build those capabilities
in order to to build those capabilities
in order to to build those capabilities so I think it’s really promising and
so I think it’s really promising and
so I think it’s really promising and think there’s some work I’m going to go
think there’s some work I’m going to go
think there’s some work I’m going to go on here at Rochester certainly Boston
on here at Rochester certainly Boston
on here at Rochester certainly Boston and I’m very excited about it we got a
and I’m very excited about it we got a
and I’m very excited about it we got a lot of people talking here today about
lot of people talking here today about
lot of people talking here today about education so I know we all care about it
education so I know we all care about it
education so I know we all care about it it’s our future so just to sum up you
it’s our future so just to sum up you
it’s our future so just to sum up you know you can take the simple idea things
know you can take the simple idea things
know you can take the simple idea things like most simple ideas they they apply a
like most simple ideas they they apply a
like most simple ideas they they apply a lot of places you know it’s not like the
lot of places you know it’s not like the
lot of places you know it’s not like the Golden Rule or anything but you know
Golden Rule or anything but you know
Golden Rule or anything but you know there’s there’s some ideas that they’re
there’s there’s some ideas that they’re
there’s there’s some ideas that they’re so basic but a lot of the things we’re
so basic but a lot of the things we’re
so basic but a lot of the things we’re talking about here today that you could
talking about here today that you could
talking about here today that you could translate them into many kinds
translate them into many kinds
translate them into many kinds many industries and sectors that’s what
many industries and sectors that’s what
many industries and sectors that’s what makes maybe an idea we’re spreading it’s
makes maybe an idea we’re spreading it’s
makes maybe an idea we’re spreading it’s so simple but it first of all requires a
so simple but it first of all requires a
so simple but it first of all requires a kind of different way of looking at
kind of different way of looking at
kind of different way of looking at things that we’ve heard a lot in this
things that we’ve heard a lot in this
things that we’ve heard a lot in this case and different way of looking at our
case and different way of looking at our
case and different way of looking at our organizations rather those charts that
organizations rather those charts that
organizations rather those charts that suggest that the only connections are
suggest that the only connections are
suggest that the only connections are needed up here to a network map where
needed up here to a network map where
needed up here to a network map where you can see the opportunities for so
you can see the opportunities for so
you can see the opportunities for so many more connections that could be
many more connections that could be
many more connections that could be really productive and create value so I
really productive and create value so I
really productive and create value so I would encourage you so you know it
would encourage you so you know it
would encourage you so you know it applies globally but I also like to
applies globally but I also like to
applies globally but I also like to think that people up and say it works
think that people up and say it works
think that people up and say it works really well at home to try on your
really well at home to try on your
really well at home to try on your teenagers and that’s kind of a cool
teenagers and that’s kind of a cool
teenagers and that’s kind of a cool thing that you can think about how to
thing that you can think about how to
thing that you can think about how to use this at home think about how it
use this at home think about how it
use this at home think about how it might change the way you do the work
might change the way you do the work
might change the way you do the work like change the way you think about your
like change the way you think about your
like change the way you think about your community and the whose job is it to
community and the whose job is it to
community and the whose job is it to organize the community or going to the
organize the community or going to the
organize the community or going to the neighborhood so I would suggest you just
neighborhood so I would suggest you just
neighborhood so I would suggest you just give it a try thank you
give it a try thank you
give it a try thank you [Applause]
”
Be First to Comment