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Human-Centered Design for Emotional Accessibility | Lauren Cooper | TEDxCSM


[Applause]

[Applause] around this campus we see handicapped

around this campus we see handicapped

around this campus we see handicapped parking spaces ramps and handrails

parking spaces ramps and handrails

parking spaces ramps and handrails structures and features designed to

structures and features designed to

structures and features designed to promote functional accessibility for

promote functional accessibility for

promote functional accessibility for people with physical disabilities and

people with physical disabilities and

people with physical disabilities and not for a second when any of us question

not for a second when any of us question

not for a second when any of us question whether we need these things of course

whether we need these things of course

whether we need these things of course we do as a school of mines graduate now

we do as a school of mines graduate now

we do as a school of mines graduate now turned mines professor with a lot of

turned mines professor with a lot of

turned mines professor with a lot of adventures in between save for another

adventures in between save for another

adventures in between save for another TED talk I was once in your shoes and

TED talk I was once in your shoes and

TED talk I was once in your shoes and I’ve often asked myself the question

I’ve often asked myself the question

I’ve often asked myself the question what would be the equivalent of a

what would be the equivalent of a

what would be the equivalent of a handicapped ramp for emotional needs in

handicapped ramp for emotional needs in

handicapped ramp for emotional needs in other words how can we bring about more

other words how can we bring about more

other words how can we bring about more emotional accessibility to our campus so

emotional accessibility to our campus so

emotional accessibility to our campus so we have a lot of students in the

we have a lot of students in the

we have a lot of students in the audience today and again I was once in

audience today and again I was once in

audience today and again I was once in your shoes I really really was down in

your shoes I really really was down in

your shoes I really really was down in the trenches engineering stuff I still

the trenches engineering stuff I still

the trenches engineering stuff I still remember how stressed I felt and how I

remember how stressed I felt and how I

remember how stressed I felt and how I imagine stressed you feel with

imagine stressed you feel with

imagine stressed you feel with high-stakes tests long late nights of

high-stakes tests long late nights of

high-stakes tests long late nights of homework enjoyable but demanding

homework enjoyable but demanding

homework enjoyable but demanding extracurricular activities trying to

extracurricular activities trying to

extracurricular activities trying to keep up a social life maybe working a

keep up a social life maybe working a

keep up a social life maybe working a part-time job to afford tuition and as

part-time job to afford tuition and as

part-time job to afford tuition and as professors believe it or not we to feel

professors believe it or not we to feel

professors believe it or not we to feel the stress of hundreds of students and

the stress of hundreds of students and

the stress of hundreds of students and assignments endless emails committee

assignments endless emails committee

assignments endless emails committee work long office hours time away from

work long office hours time away from

work long office hours time away from our own families to be here for extra

our own families to be here for extra

our own families to be here for extra events and it’s not to say that we don’t

events and it’s not to say that we don’t

events and it’s not to say that we don’t all pride and have value and love what

all pride and have value and love what

all pride and have value and love what we do but the fact is that these

we do but the fact is that these

we do but the fact is that these challenges give rise to a lot of stress

challenges give rise to a lot of stress

challenges give rise to a lot of stress and feelings of being overwhelmed

and feelings of being overwhelmed

and feelings of being overwhelmed I have two amazing freshmen and one of

I have two amazing freshmen and one of

I have two amazing freshmen and one of my classes Sarah and Tanner and they

my classes Sarah and Tanner and they

my classes Sarah and Tanner and they were actually gonna stand beside me and

were actually gonna stand beside me and

were actually gonna stand beside me and give this talk today but they got a

give this talk today but they got a

give this talk today but they got a little stressed out with all the other

little stressed out with all the other

little stressed out with all the other demands of school but they encouraged me

demands of school but they encouraged me

demands of school but they encouraged me to do this talk alone and a lot of what

to do this talk alone and a lot of what

to do this talk alone and a lot of what they have shared with me is

they have shared with me is

they have shared with me is being delivered to you today so they

being delivered to you today so they

being delivered to you today so they approached me a few weeks ago after

approached me a few weeks ago after

approached me a few weeks ago after class one day about this problem of

class one day about this problem of

class one day about this problem of campus stress but they didn’t just come

campus stress but they didn’t just come

campus stress but they didn’t just come to me to gripe to complain they wanted

to me to gripe to complain they wanted

to me to gripe to complain they wanted my feedback on a potential solution

my feedback on a potential solution

my feedback on a potential solution they’ve been developing to alleviate

they’ve been developing to alleviate

they’ve been developing to alleviate campus stress but they weren’t just

campus stress but they weren’t just

campus stress but they weren’t just talking to me they were talking to their

talking to me they were talking to their

talking to me they were talking to their friends their peers maybe to some of you

friends their peers maybe to some of you

friends their peers maybe to some of you other professors they were talking to

other professors they were talking to

other professors they were talking to representatives from student life

representatives from student life

representatives from student life academic life trying to get their

academic life trying to get their

academic life trying to get their feedback as well as good human centered

feedback as well as good human centered

feedback as well as good human centered designers they are committed to

designers they are committed to

designers they are committed to integrating the human perspective in all

integrating the human perspective in all

integrating the human perspective in all portions of the problem-solving process

portions of the problem-solving process

portions of the problem-solving process which starts with problem definition

which starts with problem definition

which starts with problem definition figuring out what’s the problem and this

figuring out what’s the problem and this

figuring out what’s the problem and this didn’t just emerge from their heads good

didn’t just emerge from their heads good

didn’t just emerge from their heads good problems don’t we can’t come up with

problems don’t we can’t come up with

problems don’t we can’t come up with good problems from the confines of our

good problems from the confines of our

good problems from the confines of our dorm rooms or from our computers or from

dorm rooms or from our computers or from

dorm rooms or from our computers or from our desks good problems come from

our desks good problems come from

our desks good problems come from talking to people what struck me so

talking to people what struck me so

talking to people what struck me so profoundly is that I with another group

profoundly is that I with another group

profoundly is that I with another group of students and faculty was working on

of students and faculty was working on

of students and faculty was working on tackling the same problem for a subset

tackling the same problem for a subset

tackling the same problem for a subset of the CSM population who may perhaps

of the CSM population who may perhaps

of the CSM population who may perhaps experience the problem of campus stress

experience the problem of campus stress

experience the problem of campus stress even more profoundly I imagine that as

even more profoundly I imagine that as

even more profoundly I imagine that as I’ve been speaking you all have been

I’ve been speaking you all have been

I’ve been speaking you all have been able to focus your attention on the

able to focus your attention on the

able to focus your attention on the sound of my voice my gestures and my

sound of my voice my gestures and my

sound of my voice my gestures and my body language I imagine you were a lot

body language I imagine you were a lot

body language I imagine you were a lot less focused on the feeling of your

less focused on the feeling of your

less focused on the feeling of your socks or your stockings rubbing against

socks or your stockings rubbing against

socks or your stockings rubbing against your feet the pressure of your back

your feet the pressure of your back

your feet the pressure of your back against your chair the whooshing sound

against your chair the whooshing sound

against your chair the whooshing sound of the HVAC system your neighbour

of the HVAC system your neighbour

of the HVAC system your neighbour clearing her throat the hum of the

clearing her throat the hum of the

clearing her throat the hum of the overhead stage lights the temperature in

overhead stage lights the temperature in

overhead stage lights the temperature in the room for most of us our brains have

the room for most of us our brains have

the room for most of us our brains have the capacity to filter out this

the capacity to filter out this

the capacity to filter out this background noise and let only the

background noise and let only the

background noise and let only the important pieces come through so I’m a

important pieces come through so I’m a

important pieces come through so I’m a new mom probably saw me with my baby

new mom probably saw me with my baby

new mom probably saw me with my baby earlier she’s six months old and along

earlier she’s six months old and along

earlier she’s six months old and along with the many many many joys of

with the many many many joys of

with the many many many joys of parenthood there’s a lot of sleep

parenthood there’s a lot of sleep

parenthood there’s a lot of sleep deprivation going

deprivation going

deprivation going my house and I guarantee you that if any

my house and I guarantee you that if any

my house and I guarantee you that if any portion of this TED talk required me to

portion of this TED talk required me to

portion of this TED talk required me to get horizontal I would be out but what’s

get horizontal I would be out but what’s

get horizontal I would be out but what’s interesting is when I do sleep I am out

interesting is when I do sleep I am out

interesting is when I do sleep I am out cold and I will not wake up for the

cold and I will not wake up for the

cold and I will not wake up for the garbage man for a motorcycle passing our

garbage man for a motorcycle passing our

garbage man for a motorcycle passing our house a dog barking all those things are

house a dog barking all those things are

house a dog barking all those things are background noise but if my little baby

background noise but if my little baby

background noise but if my little baby so much as sniffles I’m awake so fast

so much as sniffles I’m awake so fast

so much as sniffles I’m awake so fast you would think someone had just

you would think someone had just

you would think someone had just splashed cold water on my face and that

splashed cold water on my face and that

splashed cold water on my face and that is an amazing capacity of our brain less

is an amazing capacity of our brain less

is an amazing capacity of our brain less the important information come through

the important information come through

the important information come through filters out the rest but not all of our

filters out the rest but not all of our

filters out the rest but not all of our brains are installed with the same

brains are installed with the same

brains are installed with the same operating system one in sixty eight

operating system one in sixty eight

operating system one in sixty eight individuals in the United States is

individuals in the United States is

individuals in the United States is diagnosed with an autism spectrum

diagnosed with an autism spectrum

diagnosed with an autism spectrum disorder characterized by communication

disorder characterized by communication

disorder characterized by communication challenges inability to read social cues

challenges inability to read social cues

challenges inability to read social cues and a lot of sensory processing problems

and a lot of sensory processing problems

and a lot of sensory processing problems it basically comes down to the fact that

it basically comes down to the fact that

it basically comes down to the fact that there is so much being processed at one

there is so much being processed at one

there is so much being processed at one time that is difficult to focus it’s

time that is difficult to focus it’s

time that is difficult to focus it’s difficult to know that this means a

difficult to know that this means a

difficult to know that this means a smile and this means standoffish these

smile and this means standoffish these

smile and this means standoffish these are skills that people with autism have

are skills that people with autism have

are skills that people with autism have to learn so oftentimes for people with

to learn so oftentimes for people with

to learn so oftentimes for people with autism temperatures and textures can be

autism temperatures and textures can be

autism temperatures and textures can be felt with such intensity that they are

felt with such intensity that they are

felt with such intensity that they are often painful sounds and lights can be

often painful sounds and lights can be

often painful sounds and lights can be blaring and blinding I was once told by

blaring and blinding I was once told by

blaring and blinding I was once told by my friend Brian on the autism spectrum

my friend Brian on the autism spectrum

my friend Brian on the autism spectrum that auto flushing toilets are the

that auto flushing toilets are the

that auto flushing toilets are the single worst technological innovation

single worst technological innovation

single worst technological innovation ever right I mean they’re kind of scary

ever right I mean they’re kind of scary

ever right I mean they’re kind of scary for all of us when you’re not all

for all of us when you’re not all

for all of us when you’re not all finished and they flush once or twice

finished and they flush once or twice

finished and they flush once or twice it’s loud

it’s loud

it’s loud it’s jarring on the flip side having a

it’s jarring on the flip side having a

it’s jarring on the flip side having a brain without the ability to filter out

brain without the ability to filter out

brain without the ability to filter out the background noise can inspire

the background noise can inspire

the background noise can inspire enormous and exceptional creativity in

enormous and exceptional creativity in

enormous and exceptional creativity in autistic individuals people on the

autistic individuals people on the

autistic individuals people on the spectrum often have rich inner worlds

spectrum often have rich inner worlds

spectrum often have rich inner worlds and they are imbued with vivid

and they are imbued with vivid

and they are imbued with vivid imaginations whereas a lot of us think

imaginations whereas a lot of us think

imaginations whereas a lot of us think in words people with autism

in words people with autism

in words people with autism sometimes think in pictures thinkin

sometimes think in pictures thinkin

sometimes think in pictures thinkin pictures how cool is that and some of

pictures how cool is that and some of

pictures how cool is that and some of our greatest minds Einstein Mozart

our greatest minds Einstein Mozart

our greatest minds Einstein Mozart Michelangelo to name just a few

Michelangelo to name just a few

Michelangelo to name just a few were thought to lie somewhere on the

were thought to lie somewhere on the

were thought to lie somewhere on the autism spectrum and even today you might

autism spectrum and even today you might

autism spectrum and even today you might not know it but companies like Google

not know it but companies like Google

not know it but companies like Google and Microsoft are actively hiring people

and Microsoft are actively hiring people

and Microsoft are actively hiring people on the spectrum because of their high

on the spectrum because of their high

on the spectrum because of their high intelligence because of their ability if

intelligence because of their ability if

intelligence because of their ability if given the right environment to be able

given the right environment to be able

given the right environment to be able to focus on one concept at a time their

to focus on one concept at a time their

to focus on one concept at a time their ability to see problems define problems

ability to see problems define problems

ability to see problems define problems that the rest of us don’t normally see

that the rest of us don’t normally see

that the rest of us don’t normally see and to generate off-the-wall solutions

and to generate off-the-wall solutions

and to generate off-the-wall solutions we need these creative thinkers to be at

we need these creative thinkers to be at

we need these creative thinkers to be at the forefront of solving our most

the forefront of solving our most

the forefront of solving our most pressing present and future challenges

pressing present and future challenges

pressing present and future challenges we need these great minds here at CSM

we need these great minds here at CSM

we need these great minds here at CSM and you are here sometimes I think I

and you are here sometimes I think I

and you are here sometimes I think I recognize you when you come to my office

recognize you when you come to my office

recognize you when you come to my office hours and you say something brilliant

hours and you say something brilliant

hours and you say something brilliant and witty and creative but you maybe

and witty and creative but you maybe

and witty and creative but you maybe won’t look me in the eye and I sit there

won’t look me in the eye and I sit there

won’t look me in the eye and I sit there and I want to connect with you so badly

and I want to connect with you so badly

and I want to connect with you so badly but sometimes I just don’t know how so

but sometimes I just don’t know how so

but sometimes I just don’t know how so back to our statistic one and it 268

back to our statistic one and it 268

back to our statistic one and it 268 people on the spectrum can we estimate

people on the spectrum can we estimate

people on the spectrum can we estimate that that translates to about 100 staff

that that translates to about 100 staff

that that translates to about 100 staff students and faculty on this campus with

students and faculty on this campus with

students and faculty on this campus with autism maybe maybe not

autism maybe maybe not

autism maybe maybe not because well research has shown that

because well research has shown that

because well research has shown that people on the autism spectrum do grab it

people on the autism spectrum do grab it

people on the autism spectrum do grab it eight toward science technology

eight toward science technology

eight toward science technology engineering and math research has also

engineering and math research has also

engineering and math research has also shown that of all other disability

shown that of all other disability

shown that of all other disability groups so visual impaired hearing

groups so visual impaired hearing

groups so visual impaired hearing impaired different sight different types

impaired different sight different types

impaired different sight different types of learning disabilities orthopedic

of learning disabilities orthopedic

of learning disabilities orthopedic impairments people on the autism

impairments people on the autism

impairments people on the autism spectrum one of the least likely groups

spectrum one of the least likely groups

spectrum one of the least likely groups to even get to a four-year institution

to even get to a four-year institution

to even get to a four-year institution perhaps because navigating the dynamic

perhaps because navigating the dynamic

perhaps because navigating the dynamic college environment dealing with the

college environment dealing with the

college environment dealing with the underlying level of stress that we all

underlying level of stress that we all

underlying level of stress that we all face learning to communicate with peers

face learning to communicate with peers

face learning to communicate with peers to have meaningful conversations with

to have meaningful conversations with

to have meaningful conversations with professors presents a challenge as

professors presents a challenge as

professors presents a challenge as formidable as climbing the stone

formidable as climbing the stone

formidable as climbing the stone steps of Guggenheim in a wheelchair so

steps of Guggenheim in a wheelchair so

steps of Guggenheim in a wheelchair so what can be done I’m in the early stages

what can be done I’m in the early stages

what can be done I’m in the early stages of trying to tackle this problem and for

of trying to tackle this problem and for

of trying to tackle this problem and for me using the human centered design

me using the human centered design

me using the human centered design approach first means talking to a lot of

approach first means talking to a lot of

approach first means talking to a lot of people and in my case this is people on

people and in my case this is people on

people and in my case this is people on the autism spectrum and one of the

the autism spectrum and one of the

the autism spectrum and one of the solutions that’s come about is

solutions that’s come about is

solutions that’s come about is generating spaces around campus where we

generating spaces around campus where we

generating spaces around campus where we can relax and recreate so what would

can relax and recreate so what would

can relax and recreate so what would this look like I’m not entirely sure yet

this look like I’m not entirely sure yet

this look like I’m not entirely sure yet but I’m going to take you there I’m

but I’m going to take you there I’m

but I’m going to take you there I’m gonna take you there so I want you to

gonna take you there so I want you to

gonna take you there so I want you to close your eyes and lean back in your

close your eyes and lean back in your

close your eyes and lean back in your chair take a deep breath

but imagine you’ve just finished a

but imagine you’ve just finished a brewing calculus exam given by our own

brewing calculus exam given by our own

brewing calculus exam given by our own Gus greevil who is going to be to be

Gus greevil who is going to be to be

Gus greevil who is going to be to be speaking later

speaking later

speaking later you have an hour before your next chem

you have an hour before your next chem

you have an hour before your next chem lab which is gonna last for three hours

lab which is gonna last for three hours

lab which is gonna last for three hours your body’s stressed you’re feeling just

your body’s stressed you’re feeling just

your body’s stressed you’re feeling just wired and tired where could you go so

wired and tired where could you go so

wired and tired where could you go so there is a space on campus a relaxing

there is a space on campus a relaxing

there is a space on campus a relaxing recreate zone and you step through the

recreate zone and you step through the

recreate zone and you step through the door and the first thing you notice our

door and the first thing you notice our

door and the first thing you notice our paper lanterns hanging from the ceilings

paper lanterns hanging from the ceilings

paper lanterns hanging from the ceilings they’re all different colors the walls

they’re all different colors the walls

they’re all different colors the walls are a soft blue the room is gently lit

are a soft blue the room is gently lit

are a soft blue the room is gently lit with natural light maybe you take off

with natural light maybe you take off

with natural light maybe you take off your shoes and you step on to a

your shoes and you step on to a

your shoes and you step on to a comfortable soft rug you’ve definitely

comfortable soft rug you’ve definitely

comfortable soft rug you’ve definitely turned off your cell phone your

turned off your cell phone your

turned off your cell phone your textbooks and computer you’ve left out

textbooks and computer you’ve left out

textbooks and computer you’ve left out the room in front of you you see two

the room in front of you you see two

the room in front of you you see two students they’re painting on a big wall

students they’re painting on a big wall

students they’re painting on a big wall easel they turn and smile at you you

easel they turn and smile at you you

easel they turn and smile at you you walk over to the right side of the room

walk over to the right side of the room

walk over to the right side of the room where a bunch of art supplies are held

where a bunch of art supplies are held

where a bunch of art supplies are held there’s paints colored pencils clay you

there’s paints colored pencils clay you

there’s paints colored pencils clay you take out some colored pencils in your

take out some colored pencils in your

take out some colored pencils in your sketchbook and you you sit down at one

sketchbook and you you sit down at one

sketchbook and you you sit down at one of the art desks and you just let your

of the art desks and you just let your

of the art desks and you just let your mind relax as you open one of your pages

mind relax as you open one of your pages

mind relax as you open one of your pages and start

and start

and start filling in a sketch you were working on

filling in a sketch you were working on

filling in a sketch you were working on last time the feeling of the colored

last time the feeling of the colored

last time the feeling of the colored pencil sliding across the paper is

pencil sliding across the paper is

pencil sliding across the paper is soothing and soon you start to feel

soothing and soon you start to feel

soothing and soon you start to feel sleepy you close your book head to one

sleepy you close your book head to one

sleepy you close your book head to one of the nearby beanbag chairs pull out

of the nearby beanbag chairs pull out

of the nearby beanbag chairs pull out some noise cancelling headphones put on

some noise cancelling headphones put on

some noise cancelling headphones put on an eye pillow and take a short nap you

an eye pillow and take a short nap you

an eye pillow and take a short nap you can open your eyes

can open your eyes

can open your eyes you may not probably felt good even in

you may not probably felt good even in

you may not probably felt good even in that visualization so these spaces

that visualization so these spaces

that visualization so these spaces wouldn’t just be for students faculty

wouldn’t just be for students faculty

wouldn’t just be for students faculty and staff on the autism spectrum and in

and staff on the autism spectrum and in

and staff on the autism spectrum and in fact they shouldn’t be because this

fact they shouldn’t be because this

fact they shouldn’t be because this solution is exactly what Tanner and

solution is exactly what Tanner and

solution is exactly what Tanner and Sarah came up with after talking to all

Sarah came up with after talking to all

Sarah came up with after talking to all of you something that we need on campus

of you something that we need on campus

of you something that we need on campus so what’s so valuable about the human

so what’s so valuable about the human

so what’s so valuable about the human centered design approach is that by

centered design approach is that by

centered design approach is that by talking to people and solving a problem

talking to people and solving a problem

talking to people and solving a problem for one user group we often end up

for one user group we often end up

for one user group we often end up solving the same problem for another

solving the same problem for another

solving the same problem for another group perhaps one that we didn’t even

group perhaps one that we didn’t even

group perhaps one that we didn’t even know existed and that helps us

know existed and that helps us

know existed and that helps us understand really how alike we all are

understand really how alike we all are

understand really how alike we all are we realized that our needs preferences

we realized that our needs preferences

we realized that our needs preferences desires and once are the same as those

desires and once are the same as those

desires and once are the same as those of people we think are so much different

of people we think are so much different

of people we think are so much different than us when we a students staff faculty

than us when we a students staff faculty

than us when we a students staff faculty people on the spectrum people off the

people on the spectrum people off the

people on the spectrum people off the spectrum people on a different spectrum

spectrum people on a different spectrum

spectrum people on a different spectrum entirely perhaps introvert extrovert

entirely perhaps introvert extrovert

entirely perhaps introvert extrovert when we realize that we all need more

when we realize that we all need more

when we realize that we all need more emotional accessibility and we all need

emotional accessibility and we all need

emotional accessibility and we all need more stress relief around campus it

more stress relief around campus it

more stress relief around campus it reveals to us the common core of who we

reveals to us the common core of who we

reveals to us the common core of who we all are so we can see each other better

all are so we can see each other better

all are so we can see each other better so I invite you to ask yourself the

so I invite you to ask yourself the

so I invite you to ask yourself the question what is the equivalent to you

question what is the equivalent to you

question what is the equivalent to you of a handicap ramp for emotional needs

of a handicap ramp for emotional needs

of a handicap ramp for emotional needs and when you have an idea please please

and when you have an idea please please

and when you have an idea please please share it thank you

”

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