we have a problem and it’s a zombie apocalypse kind of problem we are the
apocalypse kind of problem we are the
apocalypse kind of problem we are the zombies
zombies
zombies 80% of people 80% of us don’t like our
80% of people 80% of us don’t like our
80% of people 80% of us don’t like our jobs 87% of people aren’t engaged at
jobs 87% of people aren’t engaged at
jobs 87% of people aren’t engaged at work or even worse they’re actively
work or even worse they’re actively
work or even worse they’re actively disengaged that means they’ve gotten to
disengaged that means they’ve gotten to
disengaged that means they’ve gotten to the point of whatever actively
the point of whatever actively
the point of whatever actively disengaged employees cost companies
disengaged employees cost companies
disengaged employees cost companies anywhere between 450 and 550 billion
anywhere between 450 and 550 billion
anywhere between 450 and 550 billion billion dollars each year individually
billion dollars each year individually
billion dollars each year individually our misery is costing us our health our
our misery is costing us our health our
our misery is costing us our health our relationships and our happiness we’re
relationships and our happiness we’re
relationships and our happiness we’re zombies just going through the motions I
zombies just going through the motions I
zombies just going through the motions I remember when I had my what am i doing
remember when I had my what am i doing
remember when I had my what am i doing moment I was headed to China for the
moment I was headed to China for the
moment I was headed to China for the second time in as many weeks it’s 6:30
second time in as many weeks it’s 6:30
second time in as many weeks it’s 6:30 in the morning and my husband and kids
in the morning and my husband and kids
in the morning and my husband and kids are standing in the driveway with me
are standing in the driveway with me
are standing in the driveway with me waiting for my boss to pick me up to
waiting for my boss to pick me up to
waiting for my boss to pick me up to head to the airport
head to the airport
head to the airport so the car pulls in and my boss gets out
so the car pulls in and my boss gets out
so the car pulls in and my boss gets out and she comes over to meet my kids for
and she comes over to meet my kids for
and she comes over to meet my kids for the first time and I make the standard
the first time and I make the standard
the first time and I make the standard introduction and my seven-year-old looks
introduction and my seven-year-old looks
introduction and my seven-year-old looks up at my boss with her big brown eyes
up at my boss with her big brown eyes
up at my boss with her big brown eyes and says so you’re the reason my mom is
and says so you’re the reason my mom is
and says so you’re the reason my mom is never home after I picked my heart up
never home after I picked my heart up
never home after I picked my heart up out of my stomach I thought about it you
out of my stomach I thought about it you
out of my stomach I thought about it you know what my boss wasn’t the reason I
know what my boss wasn’t the reason I
know what my boss wasn’t the reason I was never home I was the reason I was
was never home I was the reason I was
was never home I was the reason I was never home I chose a job that demanded
never home I chose a job that demanded
never home I chose a job that demanded that of me and I didn’t want it anymore
that of me and I didn’t want it anymore
that of me and I didn’t want it anymore at that time in my life I was miserable
at that time in my life I was miserable
at that time in my life I was miserable and I was becoming more and more
and I was becoming more and more
and I was becoming more and more disengaged I was going through my own
disengaged I was going through my own
disengaged I was going through my own career like this so how are we going to
career like this so how are we going to
career like this so how are we going to stop the apocalypse
stop the apocalypse
stop the apocalypse with friend her ship Fronter ship is a
with friend her ship Fronter ship is a
with friend her ship Fronter ship is a combination of friendship mentorship and
combination of friendship mentorship and
combination of friendship mentorship and leadership and if we leverage these
leadership and if we leverage these
leadership and if we leverage these principles we will make ourselves
principles we will make ourselves
principles we will make ourselves happier we’ll make our teams happier and
happier we’ll make our teams happier and
happier we’ll make our teams happier and happiness breeds engagement and
happiness breeds engagement and
happiness breeds engagement and engagement breeds success it isn’t the
engagement breeds success it isn’t the
engagement breeds success it isn’t the other way around
other way around
other way around let’s break Fronter ship down friendship
let’s break Fronter ship down friendship
let’s break Fronter ship down friendship the Gallup Organization polls employees
the Gallup Organization polls employees
the Gallup Organization polls employees routinely and one of their questions is
routinely and one of their questions is
routinely and one of their questions is do you have a best friend at work
do you have a best friend at work
do you have a best friend at work employees who have close friendships
employees who have close friendships
employees who have close friendships also have a higher view overall of
also have a higher view overall of
also have a higher view overall of company culture what do you get with
company culture what do you get with
company culture what do you get with workplace friendships you get a more
workplace friendships you get a more
workplace friendships you get a more creative environment more teamwork and
creative environment more teamwork and
creative environment more teamwork and collaboration shared knowledge and
collaboration shared knowledge and
collaboration shared knowledge and knowledge transfer all of these things
knowledge transfer all of these things
knowledge transfer all of these things add up to greater job satisfaction and
add up to greater job satisfaction and
add up to greater job satisfaction and higher engagement the ultimate question
higher engagement the ultimate question
higher engagement the ultimate question is who’s got your back we love to build
is who’s got your back we love to build
is who’s got your back we love to build people up and then we stand to the side
people up and then we stand to the side
people up and then we stand to the side and we watch them make mistakes human
and we watch them make mistakes human
and we watch them make mistakes human mistakes that cost them their careers
mistakes that cost them their careers
mistakes that cost them their careers like having one too many drinks at the
like having one too many drinks at the
like having one too many drinks at the company party doing things we live to
company party doing things we live to
company party doing things we live to regret you need someone to tell you when
regret you need someone to tell you when
regret you need someone to tell you when you’re too hard on someone in a meeting
you’re too hard on someone in a meeting
you’re too hard on someone in a meeting or to challenge you to look at something
or to challenge you to look at something
or to challenge you to look at something a little differently
a little differently
a little differently that’s what work friends do and you have
that’s what work friends do and you have
that’s what work friends do and you have to be open to that feedback as kids our
to be open to that feedback as kids our
to be open to that feedback as kids our parents and teachers tell us treat
parents and teachers tell us treat
parents and teachers tell us treat others the way you want to be treated
others the way you want to be treated
others the way you want to be treated forget it you need to treat others the
forget it you need to treat others the
forget it you need to treat others the way they want to be treated because
way they want to be treated because
way they want to be treated because we’re all different and their needs
we’re all different and their needs
we’re all different and their needs might not be the same as yours when I
might not be the same as yours when I
might not be the same as yours when I was working at the Hershey Company I had
was working at the Hershey Company I had
was working at the Hershey Company I had what I called my chocolate posse
what I called my chocolate posse
what I called my chocolate posse my posse had my back about three months
my posse had my back about three months
my posse had my back about three months into my job I had to face the corporate
into my job I had to face the corporate
into my job I had to face the corporate board of directors for the first time to
board of directors for the first time to
board of directors for the first time to discuss a very sensitive issue
discuss a very sensitive issue
discuss a very sensitive issue so I went to my posse and I said guys I
so I went to my posse and I said guys I
so I went to my posse and I said guys I just spent the last two hours with a
just spent the last two hours with a
just spent the last two hours with a very rumbly stomach and I’m pretty sure
very rumbly stomach and I’m pretty sure
very rumbly stomach and I’m pretty sure that’s oh I’m going to spend every min
that’s oh I’m going to spend every min
that’s oh I’m going to spend every min up until this meeting not unlike my
up until this meeting not unlike my
up until this meeting not unlike my preparation for today I should add my
preparation for today I should add my
preparation for today I should add my work friends we’re gonna laugh at me for
work friends we’re gonna laugh at me for
work friends we’re gonna laugh at me for sure but they were not going to use my
sure but they were not going to use my
sure but they were not going to use my vulnerability against me
vulnerability against me
vulnerability against me we were brutally honest with each other
we were brutally honest with each other
we were brutally honest with each other not telling each other what we wanted to
not telling each other what we wanted to
not telling each other what we wanted to hear but telling each other what we
hear but telling each other what we
hear but telling each other what we needed to hear so how do you build your
needed to hear so how do you build your
needed to hear so how do you build your posse one cup of coffee at a time it
posse one cup of coffee at a time it
posse one cup of coffee at a time it doesn’t take a huge amount of time and
doesn’t take a huge amount of time and
doesn’t take a huge amount of time and little moments add up if you’re working
little moments add up if you’re working
little moments add up if you’re working in an office building you’re walking by
in an office building you’re walking by
in an office building you’re walking by offices and cubicles every day stop and
offices and cubicles every day stop and
offices and cubicles every day stop and pay attention we tend to put things on
pay attention we tend to put things on
pay attention we tend to put things on and around our workplaces that are
and around our workplaces that are
and around our workplaces that are meaningful and important to us and if
meaningful and important to us and if
meaningful and important to us and if you work remotely don’t underestimate
you work remotely don’t underestimate
you work remotely don’t underestimate the value of a little chitchat a
the value of a little chitchat a
the value of a little chitchat a beginning of a telephone or
beginning of a telephone or
beginning of a telephone or videoconference the little connections
videoconference the little connections
videoconference the little connections will add up talk about the second
will add up talk about the second
will add up talk about the second concept mentorship it is my
concept mentorship it is my
concept mentorship it is my responsibility to know what I know and
responsibility to know what I know and
responsibility to know what I know and to know what I don’t know and to find
to know what I don’t know and to find
to know what I don’t know and to find the people who can help me fill those
the people who can help me fill those
the people who can help me fill those gaps we need to stop waiting for someone
gaps we need to stop waiting for someone
gaps we need to stop waiting for someone to do something for us and we need to do
to do something for us and we need to do
to do something for us and we need to do it ourselves seek it out people at all
it ourselves seek it out people at all
it ourselves seek it out people at all levels in an organization can be mentors
levels in an organization can be mentors
levels in an organization can be mentors organizational rank might not have
organizational rank might not have
organizational rank might not have anything to do with life experiences or
anything to do with life experiences or
anything to do with life experiences or strengths so look vertically and
strengths so look vertically and
strengths so look vertically and horizontally look internally and
horizontally look internally and
horizontally look internally and externally not only does both being and
externally not only does both being and
externally not only does both being and having a mentor make us more engaged in
having a mentor make us more engaged in
having a mentor make us more engaged in our jobs but research shows the people
our jobs but research shows the people
our jobs but research shows the people who are mentored earn more money and
who are mentored earn more money and
who are mentored earn more money and business makes more money employee
business makes more money employee
business makes more money employee retention as higher customer
retention as higher customer
retention as higher customer satisfaction is higher there is zero
satisfaction is higher there is zero
satisfaction is higher there is zero downside to a great mentor relationship
downside to a great mentor relationship
downside to a great mentor relationship let’s talk about the third principle
let’s talk about the third principle
let’s talk about the third principle leadership leadership is not reserved
leadership leadership is not reserved
leadership leadership is not reserved for CEOs leadership is not reserved for
for CEOs leadership is not reserved for
for CEOs leadership is not reserved for the boss
the boss
the boss we all are leaders on our career
we all are leaders on our career
we all are leaders on our career journeys when I think about the
journeys when I think about the
journeys when I think about the characteristics of a great leader I
characteristics of a great leader I
characteristics of a great leader I think about my dad in the days and hours
think about my dad in the days and hours
think about my dad in the days and hours leading up to his death the death he
leading up to his death the death he
leading up to his death the death he knew was coming but didn’t want my dad
knew was coming but didn’t want my dad
knew was coming but didn’t want my dad wrote his own obituary having been born
wrote his own obituary having been born
wrote his own obituary having been born on August 25 1935 I lived a personally
on August 25 1935 I lived a personally
on August 25 1935 I lived a personally fulfilling life until July 23 2016 I was
fulfilling life until July 23 2016 I was
fulfilling life until July 23 2016 I was however reborn several times first time
however reborn several times first time
however reborn several times first time June 1963 second time October 1965 third
June 1963 second time October 1965 third
June 1963 second time October 1965 third time May 1970 fourth time October 1974 I
time May 1970 fourth time October 1974 I
time May 1970 fourth time October 1974 I will always be with my four daughters
will always be with my four daughters
will always be with my four daughters there are three husbands whom I
there are three husbands whom I
there are three husbands whom I considered my sons and my five
considered my sons and my five
considered my sons and my five grandchildren the legacy I leave the
grandchildren the legacy I leave the
grandchildren the legacy I leave the living world is my four educated
living world is my four educated
living world is my four educated daughters they are a credit to
daughters they are a credit to
daughters they are a credit to themselves their families their
themselves their families their
themselves their families their professions in the communities where
professions in the communities where
professions in the communities where they reside and work peace and good
they reside and work peace and good
they reside and work peace and good health forever
obituaries the resume of your life our
obituaries the resume of your life our professional resumes help us get jobs
professional resumes help us get jobs
professional resumes help us get jobs but our life resumes they tell our story
but our life resumes they tell our story
but our life resumes they tell our story when we’re done living it think about
when we’re done living it think about
when we’re done living it think about all the obituaries you’ve read have you
all the obituaries you’ve read have you
all the obituaries you’ve read have you ever come across an obituary written in
ever come across an obituary written in
ever come across an obituary written in first person and in present tense that’s
first person and in present tense that’s
first person and in present tense that’s how my father wrote his he was focused
how my father wrote his he was focused
how my father wrote his he was focused on the future he didn’t write a single
on the future he didn’t write a single
on the future he didn’t write a single word about what he Frank Marino
word about what he Frank Marino
word about what he Frank Marino accomplished he was focused on his
accomplished he was focused on his
accomplished he was focused on his legacy his children his team if you will
legacy his children his team if you will
legacy his children his team if you will what made him a great leader was not how
what made him a great leader was not how
what made him a great leader was not how much money he made in business or what
much money he made in business or what
much money he made in business or what he personally accomplished what made him
he personally accomplished what made him
he personally accomplished what made him agree
agree
agree was how he trained and nurtured and
was how he trained and nurtured and
was how he trained and nurtured and developed his team to be able to rise up
developed his team to be able to rise up
developed his team to be able to rise up and lead our family when he stopped
and lead our family when he stopped
and lead our family when he stopped being our leader that’s leadership
being our leader that’s leadership
being our leader that’s leadership and you do that through accountability
and you do that through accountability
and you do that through accountability and communication a few months ago I was
and communication a few months ago I was
and communication a few months ago I was going through my daughter Karissa’s
going through my daughter Karissa’s
going through my daughter Karissa’s school papers and I came across this
school papers and I came across this
school papers and I came across this math test and I look at it and I see
math test and I look at it and I see
math test and I look at it and I see something that vaguely resembles my
something that vaguely resembles my
something that vaguely resembles my husband’s squiggly signature so I showed
husband’s squiggly signature so I showed
husband’s squiggly signature so I showed it to him and I said hey Steve did you
it to him and I said hey Steve did you
it to him and I said hey Steve did you sign this test and he took a look at it
sign this test and he took a look at it
sign this test and he took a look at it and he said um nope and I said okay well
and he said um nope and I said okay well
and he said um nope and I said okay well since she forged your signature you’re
since she forged your signature you’re
since she forged your signature you’re the one who has to talk to about it I’m
the one who has to talk to about it I’m
the one who has to talk to about it I’m off the hook couple of hours later I
off the hook couple of hours later I
off the hook couple of hours later I said Karissa – daddy talked to you about
said Karissa – daddy talked to you about
said Karissa – daddy talked to you about that math test and she said oh yes mama
that math test and she said oh yes mama
that math test and she said oh yes mama he told me I committed a crime and I
he told me I committed a crime and I
he told me I committed a crime and I could go to jail so I better not tell my
could go to jail so I better not tell my
could go to jail so I better not tell my teacher did I mention my husband’s a
teacher did I mention my husband’s a
teacher did I mention my husband’s a lawyer so hold on as parents we were the
lawyer so hold on as parents we were the
lawyer so hold on as parents we were the leaders our children are our employees
leaders our children are our employees
leaders our children are our employees and it’s our job to teach them to be
and it’s our job to teach them to be
and it’s our job to teach them to be accountable so I turned to Krista and I
accountable so I turned to Krista and I
accountable so I turned to Krista and I said you will go to your teacher you
said you will go to your teacher you
said you will go to your teacher you will tell him what you did and you will
will tell him what you did and you will
will tell him what you did and you will accept the consequences a couple of days
accept the consequences a couple of days
accept the consequences a couple of days later I just happened to run into her
later I just happened to run into her
later I just happened to run into her teacher so I said did Krista talk to you
teacher so I said did Krista talk to you
teacher so I said did Krista talk to you about that math test and started
about that math test and started
about that math test and started laughing and he said yep she told me
laughing and he said yep she told me
laughing and he said yep she told me that she forgit ated her dad’s signature
that she forgit ated her dad’s signature
that she forgit ated her dad’s signature and then her dad told her she could go
and then her dad told her she could go
and then her dad told her she could go to jail so she shouldn’t tell me but her
to jail so she shouldn’t tell me but her
to jail so she shouldn’t tell me but her mom told her she had to be accountable
mom told her she had to be accountable
mom told her she had to be accountable for her choices so she had to tell me
for her choices so she had to tell me
for her choices so she had to tell me accountability is around-the-clock
accountability is around-the-clock
accountability is around-the-clock obligation it starts in childhood it
obligation it starts in childhood it
obligation it starts in childhood it never ends it isn’t just for when we get
never ends it isn’t just for when we get
never ends it isn’t just for when we get caught making mistakes and it isn’t just
caught making mistakes and it isn’t just
caught making mistakes and it isn’t just for when there is a tangible consequence
for when there is a tangible consequence
for when there is a tangible consequence Carissa wasn’t going to jail but she was
Carissa wasn’t going to jail but she was
Carissa wasn’t going to jail but she was going to learn how to have a difficult
going to learn how to have a difficult
going to learn how to have a difficult conversation and how awful it feels to
conversation and how awful it feels to
conversation and how awful it feels to tell someone you lied employees who
tell someone you lied employees who
tell someone you lied employees who carry their weight and behave
carry their weight and behave
carry their weight and behave responsibly lose
responsibly lose
responsibly lose for leaders who don’t hold others to the
for leaders who don’t hold others to the
for leaders who don’t hold others to the same Sanders and when they lose respect
same Sanders and when they lose respect
same Sanders and when they lose respect they lose their will to put in the extra
they lose their will to put in the extra
they lose their will to put in the extra discretionary effort it takes to do the
discretionary effort it takes to do the
discretionary effort it takes to do the job really well and the zombie starts to
job really well and the zombie starts to
job really well and the zombie starts to creep in and they do nothing more than
creep in and they do nothing more than
creep in and they do nothing more than the minimum and the minimum isn’t good
the minimum and the minimum isn’t good
the minimum and the minimum isn’t good enough anymore in order to hold yourself
enough anymore in order to hold yourself
enough anymore in order to hold yourself and others accountable you have to have
and others accountable you have to have
and others accountable you have to have a high level of self-awareness few weeks
a high level of self-awareness few weeks
a high level of self-awareness few weeks ago I was walking our dog with my older
ago I was walking our dog with my older
ago I was walking our dog with my older daughter Marina this preteen look it
daughter Marina this preteen look it
daughter Marina this preteen look it resembles a disgruntled employee from
resembles a disgruntled employee from
resembles a disgruntled employee from time to time and our dog is really
time to time and our dog is really
time to time and our dog is really strong I mean she basically walks me if
strong I mean she basically walks me if
strong I mean she basically walks me if you want to know the truth so marina
you want to know the truth so marina
you want to know the truth so marina said mama why don’t I be able to walk
said mama why don’t I be able to walk
said mama why don’t I be able to walk Haiti by myself and I said well honey
Haiti by myself and I said well honey
Haiti by myself and I said well honey maybe in a couple of years when you’re a
maybe in a couple of years when you’re a
maybe in a couple of years when you’re a little older and a little stronger she’s
little older and a little stronger she’s
little older and a little stronger she’s a little older a little less strong and
a little older a little less strong and
a little older a little less strong and then I could see the wheels turning and
then I could see the wheels turning and
then I could see the wheels turning and she’s thinking and she says huh but by
she’s thinking and she says huh but by
she’s thinking and she says huh but by then I’ll be 14 or 15 and isn’t that the
then I’ll be 14 or 15 and isn’t that the
then I’ll be 14 or 15 and isn’t that the time and I’ll be so wrapped up in myself
time and I’ll be so wrapped up in myself
time and I’ll be so wrapped up in myself and hanging out with my friends that I’m
and hanging out with my friends that I’m
and hanging out with my friends that I’m not gonna want to do things like hang
not gonna want to do things like hang
not gonna want to do things like hang out with you and walk the dog and I said
out with you and walk the dog and I said
out with you and walk the dog and I said in pointing out the obvious honey if you
in pointing out the obvious honey if you
in pointing out the obvious honey if you know yourself and you want to avoid
know yourself and you want to avoid
know yourself and you want to avoid becoming that person that kid then it
becoming that person that kid then it
becoming that person that kid then it shouldn’t be a problem
shouldn’t be a problem
shouldn’t be a problem that’s self-awareness in a preteen sort
that’s self-awareness in a preteen sort
that’s self-awareness in a preteen sort of way
of way
of way second characteristic of great
second characteristic of great
second characteristic of great leadership communication a great leader
leadership communication a great leader
leadership communication a great leader communicates goals if you’re aiming for
communicates goals if you’re aiming for
communicates goals if you’re aiming for nothing that is exactly what you will
nothing that is exactly what you will
nothing that is exactly what you will hit every time an expectation that isn’t
hit every time an expectation that isn’t
hit every time an expectation that isn’t effectively communicated is nothing more
effectively communicated is nothing more
effectively communicated is nothing more than meaningless words and it will
than meaningless words and it will
than meaningless words and it will result only in frustration for both of
result only in frustration for both of
result only in frustration for both of you the leader and the people who are
you the leader and the people who are
you the leader and the people who are desperately trying to please you
desperately trying to please you
desperately trying to please you great communication is what transforms
great communication is what transforms
great communication is what transforms you from an authoritarian a boss into a
you from an authoritarian a boss into a
you from an authoritarian a boss into a leader the single greatest communication
leader the single greatest communication
leader the single greatest communication failure the annual performance review
failure the annual performance review
failure the annual performance review nothing should ever come as a surprise
nothing should ever come as a surprise
nothing should ever come as a surprise I learned this principle as a little kid
I learned this principle as a little kid
I learned this principle as a little kid my first performance review came in the
my first performance review came in the
my first performance review came in the form of a single question have you been
form of a single question have you been
form of a single question have you been naughty or nice and the answer would
naughty or nice and the answer would
naughty or nice and the answer would determine whether Santa would bring me
determine whether Santa would bring me
determine whether Santa would bring me coal or presents can you imagine if
coal or presents can you imagine if
coal or presents can you imagine if parents didn’t help coach and shape kids
parents didn’t help coach and shape kids
parents didn’t help coach and shape kids behavior along the way yet that is
behavior along the way yet that is
behavior along the way yet that is exactly what happens every day in our
exactly what happens every day in our
exactly what happens every day in our workplaces as adults the difference is
workplaces as adults the difference is
workplaces as adults the difference is it’s about pay increases or bonuses or
it’s about pay increases or bonuses or
it’s about pay increases or bonuses or even job security instead of Christmas
even job security instead of Christmas
even job security instead of Christmas presents so we combine the principles of
presents so we combine the principles of
presents so we combine the principles of friendship mentorship and leadership and
friendship mentorship and leadership and
friendship mentorship and leadership and we have our internship sure we can keep
we have our internship sure we can keep
we have our internship sure we can keep going the way we are and our collective
going the way we are and our collective
going the way we are and our collective engagement and productivity will
engagement and productivity will
engagement and productivity will continue to plummet and business will
continue to plummet and business will
continue to plummet and business will fail and maybe there won’t be a job for
fail and maybe there won’t be a job for
fail and maybe there won’t be a job for us to hate or we can leverage the
us to hate or we can leverage the
us to hate or we can leverage the principles of friendship and we can take
principles of friendship and we can take
principles of friendship and we can take charge of our workplace and career
charge of our workplace and career
charge of our workplace and career happiness and the result will be fully
happiness and the result will be fully
happiness and the result will be fully engaged individuals and fully engaged
engaged individuals and fully engaged
engaged individuals and fully engaged teams and like my dad will be leaving in
teams and like my dad will be leaving in
teams and like my dad will be leaving in place people who are ready to lead when
place people who are ready to lead when
place people who are ready to lead when we’re done leading so join the front
we’re done leading so join the front
we’re done leading so join the front ership movement and start building your
ership movement and start building your
ership movement and start building your leadership legacy one relationship at a
leadership legacy one relationship at a
leadership legacy one relationship at a time focused on the future and the
time focused on the future and the
time focused on the future and the engaged people you someday will leave
engaged people you someday will leave
engaged people you someday will leave behind thank you thanks dad
behind thank you thanks dad
behind thank you thanks dad [Applause]
”
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