[Music] [Applause]
[Applause]
[Applause] how would you feel if every time you
how would you feel if every time you
how would you feel if every time you talk to somebody you’re talking to their
talk to somebody you’re talking to their
talk to somebody you’re talking to their back would you feel isolated bus did it
back would you feel isolated bus did it
back would you feel isolated bus did it disconnected for that if the experience
disconnected for that if the experience
disconnected for that if the experience a common experience for the more than 36
a common experience for the more than 36
a common experience for the more than 36 million Americans and 362 million people
million Americans and 362 million people
million Americans and 362 million people globally who do not hear well chances
globally who do not hear well chances
globally who do not hear well chances are you will or have encountered a
are you will or have encountered a
are you will or have encountered a family member friend co-worker or
family member friend co-worker or
family member friend co-worker or customer that does not hear well in
customer that does not hear well in
customer that does not hear well in personal relationships hearing loss can
personal relationships hearing loss can
personal relationships hearing loss can cause misunderstandings frustration
cause misunderstandings frustration
cause misunderstandings frustration separation in a work environment hearing
separation in a work environment hearing
separation in a work environment hearing loss can cause loss of productivity
loss can cause loss of productivity
loss can cause loss of productivity unintended poor customer service and
unintended poor customer service and
unintended poor customer service and lost the sales the impact of hearing
lost the sales the impact of hearing
lost the sales the impact of hearing loss is greatly underestimated and
loss is greatly underestimated and
loss is greatly underestimated and misunderstood but it’s tricky isn’t it
misunderstood but it’s tricky isn’t it
misunderstood but it’s tricky isn’t it you can’t always tell when somebody has
you can’t always tell when somebody has
you can’t always tell when somebody has a hearing loss me it’s obvious I’ve got
a hearing loss me it’s obvious I’ve got
a hearing loss me it’s obvious I’ve got this accent because there are sounds
this accent because there are sounds
this accent because there are sounds that I’ve never heard that I cannot
that I’ve never heard that I cannot
that I’ve never heard that I cannot pronounce so people often ask where are
pronounce so people often ask where are
pronounce so people often ask where are you from
I used to play felici Germany but now
I used to play felici Germany but now with my nifty cochlear implant and this
with my nifty cochlear implant and this
with my nifty cochlear implant and this metal disc glued to my skull actually
metal disc glued to my skull actually
metal disc glued to my skull actually I’m from Mars and this is how I phone
I’m from Mars and this is how I phone
I’m from Mars and this is how I phone home all kidding aside hearing loss is a
home all kidding aside hearing loss is a
home all kidding aside hearing loss is a very serious problem especially if the
very serious problem especially if the
very serious problem especially if the person who hearted is in denial I was 45
person who hearted is in denial I was 45
person who hearted is in denial I was 45 user 45 sitting in a therapists office I
user 45 sitting in a therapists office I
user 45 sitting in a therapists office I was having problems and personal
was having problems and personal
was having problems and personal relationships problems at work I was
relationships problems at work I was
relationships problems at work I was having a problem to Sud disabuse because
having a problem to Sud disabuse because
having a problem to Sud disabuse because I trying to manage my anger and my
I trying to manage my anger and my
I trying to manage my anger and my depression my therapist finally said you
depression my therapist finally said you
depression my therapist finally said you know Linnea I think the root of all your
know Linnea I think the root of all your
know Linnea I think the root of all your problems is your hearing loss that’s
problems is your hearing loss that’s
problems is your hearing loss that’s ridiculous I’m not deaf I hear you yes
ridiculous I’m not deaf I hear you yes
ridiculous I’m not deaf I hear you yes but I’m not sure you’re collecting off
but I’m not sure you’re collecting off
but I’m not sure you’re collecting off I’m connecting well all I ask that you
I’m connecting well all I ask that you
I’m connecting well all I ask that you pay attention can you do that much funny
pay attention can you do that much funny
pay attention can you do that much funny oh yeah how do that how much for you
oh yeah how do that how much for you
oh yeah how do that how much for you [Music]
[Music]
[Music] well what are the first things I noticed
well what are the first things I noticed
well what are the first things I noticed was how much I don’t understand what
was how much I don’t understand what
was how much I don’t understand what people are saying I was concentrating
people are saying I was concentrating
people are saying I was concentrating pretending I sure in luck wasn’t
pretending I sure in luck wasn’t
pretending I sure in luck wasn’t connecting so what are the first things
connecting so what are the first things
connecting so what are the first things I did which sentence my voicemail at
I did which sentence my voicemail at
I did which sentence my voicemail at work I spent in an ordinate amount of
work I spent in an ordinate amount of
work I spent in an ordinate amount of time trying to decipher those messages
time trying to decipher those messages
time trying to decipher those messages so I changed my voicemail to attract
so I changed my voicemail to attract
so I changed my voicemail to attract callers speak slowly and clearly and
callers speak slowly and clearly and
callers speak slowly and clearly and enunciate numbers you are leaving a
enunciate numbers you are leaving a
enunciate numbers you are leaving a message for a hearing-impaired person
started to recall awkward situation
started to recall awkward situation dangerous situations because of my
dangerous situations because of my
dangerous situations because of my hearing loss there was dear wonderful
hearing loss there was dear wonderful
hearing loss there was dear wonderful sweet sunny an elderly african-american
sweet sunny an elderly african-american
sweet sunny an elderly african-american man who actually thought I was a racist
man who actually thought I was a racist
man who actually thought I was a racist because I didn’t answer him when he
because I didn’t answer him when he
because I didn’t answer him when he talked to me as I was passing him in the
talked to me as I was passing him in the
talked to me as I was passing him in the hall I didn’t hear him
hall I didn’t hear him
hall I didn’t hear him and then this guy diving this is long
and then this guy diving this is long
and then this guy diving this is long before tandem will you jump with a
before tandem will you jump with a
before tandem will you jump with a experienced parachuter this was just me
experienced parachuter this was just me
experienced parachuter this was just me myself and I and a perjury floating down
myself and I and a perjury floating down
myself and I and a perjury floating down to the ground and all of a sudden it
to the ground and all of a sudden it
to the ground and all of a sudden it seems like it’s going too fast what’s
seems like it’s going too fast what’s
seems like it’s going too fast what’s going where is everybody if I passed
going where is everybody if I passed
going where is everybody if I passed everybody what did this box on my hip
everybody what did this box on my hip
everybody what did this box on my hip saying to me
saying to me
saying to me maybe it’s telling me to open my spare
maybe it’s telling me to open my spare
maybe it’s telling me to open my spare pair sure maybe Oh Oh God
I live to tell this story but do you
I live to tell this story but do you realize I was willing to die there be
realize I was willing to die there be
realize I was willing to die there be embarrassed of a misunderstanding
embarrassed of a misunderstanding
embarrassed of a misunderstanding because of my hearing loss that’s
because of my hearing loss that’s
because of my hearing loss that’s dangerous
dangerous
dangerous I started to pay attention to question
I started to pay attention to question
I started to pay attention to question people often what else
people often what else
people often what else once they found out I had a hearing loss
once they found out I had a hearing loss
once they found out I had a hearing loss do your hair anything yes I’m not
do your hair anything yes I’m not
do your hair anything yes I’m not totally deaf do you read lips oh yes I
totally deaf do you read lips oh yes I
totally deaf do you read lips oh yes I do read lips
you know sign language I do know sign
you know sign language I do know sign language but I saved that for the rush
language but I saved that for the rush
language but I saved that for the rush hour and the freeways
these questions indicated to me the
these questions indicated to me the people wanted to collect but they
people wanted to collect but they
people wanted to collect but they weren’t sure how and that there are
weren’t sure how and that there are
weren’t sure how and that there are misunderstandings and miss about hearing
misunderstandings and miss about hearing
misunderstandings and miss about hearing loss
loss
loss here are my three favorites lip-reading
here are my three favorites lip-reading
here are my three favorites lip-reading we can oh this myth – those spy movies
we can oh this myth – those spy movies
we can oh this myth – those spy movies and TV shows James Bond sitting on a bar
and TV shows James Bond sitting on a bar
and TV shows James Bond sitting on a bar reading on the lips of his adversary
reading on the lips of his adversary
reading on the lips of his adversary every gritty detail of how they’re gonna
every gritty detail of how they’re gonna
every gritty detail of how they’re gonna rob the Swiss bank myth Hollywood not if
rob the Swiss bank myth Hollywood not if
rob the Swiss bank myth Hollywood not if relying solely on lips the most skilled
relying solely on lips the most skilled
relying solely on lips the most skilled of lip readers can only get 40% of a
of lip readers can only get 40% of a
of lip readers can only get 40% of a conversation shouting shouting doesn’t
conversation shouting shouting doesn’t
conversation shouting shouting doesn’t help let me demonstrate
is the end is the end is the end
is the end is the end is the end what’s wrong with you you heard me right
what’s wrong with you you heard me right
what’s wrong with you you heard me right but you didn’t understand there was no
but you didn’t understand there was no
but you didn’t understand there was no connection
connection
connection why because you heard chunks of sound
why because you heard chunks of sound
why because you heard chunks of sound that’s how we hear chunks of sound at
that’s how we hear chunks of sound at
that’s how we hear chunks of sound at home my husband up in another room and
home my husband up in another room and
home my husband up in another room and here cough burp sneeze or make some
here cough burp sneeze or make some
here cough burp sneeze or make some other bodily noises and I’ll poke my
other bodily noises and I’ll poke my
other bodily noises and I’ll poke my head in what with that honey we don’t
head in what with that honey we don’t
head in what with that honey we don’t need volume we need the components of
need volume we need the components of
need volume we need the components of speech that curve clarity into those
speech that curve clarity into those
speech that curve clarity into those chunks of sound and those components of
chunks of sound and those components of
chunks of sound and those components of speech are the high frequencies that we
speech are the high frequencies that we
speech are the high frequencies that we don’t hear no matter how loud you shout
then those hearing aids hearing aids
then those hearing aids hearing aids never restore one to the hearing they
never restore one to the hearing they
never restore one to the hearing they once enjoyed never in fact if you see a
once enjoyed never in fact if you see a
once enjoyed never in fact if you see a person with a hearing load that’s your
person with a hearing load that’s your
person with a hearing load that’s your clue to be a little more deliberate when
clue to be a little more deliberate when
clue to be a little more deliberate when you’re talking to them well how do I be
you’re talking to them well how do I be
you’re talking to them well how do I be more deliberate or now how does that
more deliberate or now how does that
more deliberate or now how does that work well let me introduce you to my
work well let me introduce you to my
work well let me introduce you to my hearing loss CPR each letter in CPR
hearing loss CPR each letter in CPR
hearing loss CPR each letter in CPR stands for something you can do to
stands for something you can do to
stands for something you can do to facilitate connection with anybody
facilitate connection with anybody
facilitate connection with anybody really but especially if a person has a
really but especially if a person has a
really but especially if a person has a hearing loss so let’s examine the
hearing loss so let’s examine the
hearing loss so let’s examine the letters a little more closely
letters a little more closely
letters a little more closely C stands for close
C stands for close
C stands for close CLO F have the person close to you three
CLO F have the person close to you three
CLO F have the person close to you three to five feet is perfect a leading UCLA
to five feet is perfect a leading UCLA
to five feet is perfect a leading UCLA researcher this is the author of the
researcher this is the author of the
researcher this is the author of the book nonverbal communication
book nonverbal communication
book nonverbal communication he noticed in his studies
he noticed in his studies
he noticed in his studies that only seven percent seven percent of
that only seven percent seven percent of
that only seven percent seven percent of communication connection occurs through
communication connection occurs through
communication connection occurs through words fifty-five percent is body
words fifty-five percent is body
words fifty-five percent is body language the face the eyes and our
language the face the eyes and our
language the face the eyes and our beautiful lips
beautiful lips
beautiful lips the rest is vocal variety and tonality
the rest is vocal variety and tonality
the rest is vocal variety and tonality so when a person is close to you they
so when a person is close to you they
so when a person is close to you they get a chance to read all of you and hear
get a chance to read all of you and hear
get a chance to read all of you and hear your voice
see also stands for content it’s
see also stands for content it’s important that the prison you’re talking
important that the prison you’re talking
important that the prison you’re talking to know what you’re talking about right
to know what you’re talking about right
to know what you’re talking about right away have you had an experience of
away have you had an experience of
away have you had an experience of chatting with somebody or walking along
chatting with somebody or walking along
chatting with somebody or walking along with somebody and you’re having a nice
with somebody and you’re having a nice
with somebody and you’re having a nice conversation and all of a sudden they
conversation and all of a sudden they
conversation and all of a sudden they just changed the topic something totally
just changed the topic something totally
just changed the topic something totally disconnected from what you were talking
disconnected from what you were talking
disconnected from what you were talking about and you stop and you go what what
about and you stop and you go what what
about and you stop and you go what what what are you talking about well what’s
what are you talking about well what’s
what are you talking about well what’s up with that
up with that
up with that you hear that night but that no
you hear that night but that no
you hear that night but that no connection or hearing at the function of
connection or hearing at the function of
connection or hearing at the function of the ears comprehension is a function of
the ears comprehension is a function of
the ears comprehension is a function of the brain the brain needs to know the
the brain the brain needs to know the
the brain the brain needs to know the content in order to better interpret the
content in order to better interpret the
content in order to better interpret the sounds it’s receiving for somebody like
sounds it’s receiving for somebody like
sounds it’s receiving for somebody like me who hears is the end it doesn’t mean
me who hears is the end it doesn’t mean
me who hears is the end it doesn’t mean anything until I know the person is
anything until I know the person is
anything until I know the person is talking about the Magic Kingdom and
talking about the Magic Kingdom and
talking about the Magic Kingdom and Nicola Mouse and not to tree that
Nicola Mouse and not to tree that
Nicola Mouse and not to tree that becomes Oh
becomes Oh
becomes Oh Disneyland it’s magic P is for pause the
Disneyland it’s magic P is for pause the
Disneyland it’s magic P is for pause the wonderful beautiful pregnant pause i
wonderful beautiful pregnant pause i
wonderful beautiful pregnant pause i brain’s needed to do them it’s magic but
brain’s needed to do them it’s magic but
brain’s needed to do them it’s magic but pauses when interacting with someone
pauses when interacting with someone
pauses when interacting with someone with a hearing loss it’s not between
with a hearing loss it’s not between
with a hearing loss it’s not between every word it’s between sentences and
every word it’s between sentences and
every word it’s between sentences and phrasing at home my husband often will
phrasing at home my husband often will
phrasing at home my husband often will have his back to me walking out the door
have his back to me walking out the door
have his back to me walking out the door honey I’m gonna go to the grocery store
honey I’m gonna go to the grocery store
honey I’m gonna go to the grocery store I’m picking up some milk I’m making ice
I’m picking up some milk I’m making ice
I’m picking up some milk I’m making ice cream for dessert what honey
cream for dessert what honey
cream for dessert what honey I am going to I am NOT getting this all
I am going to I am NOT getting this all
I am going to I am NOT getting this all I’m thinking about is getting my gun
what would go down better is my sweet
what would go down better is my sweet adorable darling wife I am going to the
adorable darling wife I am going to the
adorable darling wife I am going to the market
market
market I’m picking up some milk I’m making ice
I’m picking up some milk I’m making ice
I’m picking up some milk I’m making ice cream for dessert
cream for dessert
cream for dessert ooh that connection was made o stands
ooh that connection was made o stands
ooh that connection was made o stands for repeat and rephrase repeat and
for repeat and rephrase repeat and
for repeat and rephrase repeat and rephrase if you have repeated yourself
rephrase if you have repeated yourself
rephrase if you have repeated yourself twice and the collections doesn’t made
twice and the collections doesn’t made
twice and the collections doesn’t made rephrasing I was once at a restaurant a
rephrasing I was once at a restaurant a
rephrasing I was once at a restaurant a new one and a waiter clean up Madame
new one and a waiter clean up Madame
new one and a waiter clean up Madame super salad and I’m like cuz I thought
super salad and I’m like cuz I thought
super salad and I’m like cuz I thought he said super su PE our salad and that
he said super su PE our salad and that
he said super su PE our salad and that sounded divine yes super salad and now
sounded divine yes super salad and now
sounded divine yes super salad and now I’m confused and looking to see if he’s
I’m confused and looking to see if he’s
I’m confused and looking to see if he’s wearing hearing aids
yeah before you could shout the question
yeah before you could shout the question a third time my friend intervene linear
a third time my friend intervene linear
a third time my friend intervene linear linear linear linear the way to is
linear linear linear the way to is
linear linear linear the way to is asking you if you’d like a bowl of soup
asking you if you’d like a bowl of soup
asking you if you’d like a bowl of soup or would you prefer a salad oh I took
or would you prefer a salad oh I took
or would you prefer a salad oh I took that salad Thanks and if none of that
that salad Thanks and if none of that
that salad Thanks and if none of that works take out your cell phone write or
works take out your cell phone write or
works take out your cell phone write or type keywords of phrases and not the
type keywords of phrases and not the
type keywords of phrases and not the person read it I’ll never forget I was
person read it I’ll never forget I was
person read it I’ll never forget I was at a speaker event and I was videotaping
at a speaker event and I was videotaping
at a speaker event and I was videotaping a bunch of speakers one of the speakers
a bunch of speakers one of the speakers
a bunch of speakers one of the speakers hired his own film crew professor of
hired his own film crew professor of
hired his own film crew professor of film crew and they erected this big huge
film crew and they erected this big huge
film crew and they erected this big huge light that just illuminated the stage
light that just illuminated the stage
light that just illuminated the stage and their client when their client was
and their client when their client was
and their client when their client was done speaking and the next speaker was
done speaking and the next speaker was
done speaking and the next speaker was being introduced one of the technicians
being introduced one of the technicians
being introduced one of the technicians crew members came up to me I’m sorry I
crew members came up to me I’m sorry I
crew members came up to me I’m sorry I didn’t hear that
whispered even louder
whispered even louder we don’t hear whispering no matter how
we don’t hear whispering no matter how
we don’t hear whispering no matter how loud you Westman so I said to him I’m
loud you Westman so I said to him I’m
loud you Westman so I said to him I’m sorry I’m half deaf and if this is
sorry I’m half deaf and if this is
sorry I’m half deaf and if this is important again I need to write it down
important again I need to write it down
important again I need to write it down I expected that would be the end of that
I expected that would be the end of that
I expected that would be the end of that conversation it was not he came back
conversation it was not he came back
conversation it was not he came back with his cell phone and he had typed the
with his cell phone and he had typed the
with his cell phone and he had typed the words I left the light on for you my
words I left the light on for you my
words I left the light on for you my eyes welled up with tears not because
eyes welled up with tears not because
eyes welled up with tears not because you left the light on and my video
you left the light on and my video
you left the light on and my video production was going to be better I
production was going to be better I
production was going to be better I appreciated that I appreciated that he
appreciated that I appreciated that he
appreciated that I appreciated that he turned on the light of connections with
turned on the light of connections with
turned on the light of connections with me
me
me his message wasn’t urgent important or
his message wasn’t urgent important or
his message wasn’t urgent important or even significant but man that connection
even significant but man that connection
even significant but man that connection was connection is so underrated it’s the
was connection is so underrated it’s the
was connection is so underrated it’s the cornerstone of personal and professional
cornerstone of personal and professional
cornerstone of personal and professional success the amazing remarkable Helen
success the amazing remarkable Helen
success the amazing remarkable Helen Keller harsh how she could do this I
Keller harsh how she could do this I
Keller harsh how she could do this I don’t know she’s obviously very
don’t know she’s obviously very
don’t know she’s obviously very intelligent notice that of the two
intelligent notice that of the two
intelligent notice that of the two disabilities blindness and deafness
disabilities blindness and deafness
disabilities blindness and deafness deafness was far more complex blindness
deafness was far more complex blindness
deafness was far more complex blindness separates people from things deafness
separates people from things deafness
separates people from things deafness separates people from people
hearing loss being disconnected from
hearing loss being disconnected from conversations and being left out it’s
conversations and being left out it’s
conversations and being left out it’s frustrating exhausting and depressing
frustrating exhausting and depressing
frustrating exhausting and depressing it’s a real act of kindness to make a
it’s a real act of kindness to make a
it’s a real act of kindness to make a little bit of effort to connect with
little bit of effort to connect with
little bit of effort to connect with somebody who has a hearing loss try CPR
somebody who has a hearing loss try CPR
somebody who has a hearing loss try CPR had them close make sure they know the
had them close make sure they know the
had them close make sure they know the content of your conversation as soon as
content of your conversation as soon as
content of your conversation as soon as possible
possible
possible pause between sentences of phrasing if
pause between sentences of phrasing if
pause between sentences of phrasing if they don’t get you out the two repeats
they don’t get you out the two repeats
they don’t get you out the two repeats rephrase it and if none of that work had
rephrase it and if none of that work had
rephrase it and if none of that work had got yourself form type a right yet and
got yourself form type a right yet and
got yourself form type a right yet and let them read it
let them read it
let them read it those little as gratifying I’ve seen the
those little as gratifying I’ve seen the
those little as gratifying I’ve seen the light of connection go on in someone’s
light of connection go on in someone’s
light of connection go on in someone’s eyes and a big benefit you get the joy
eyes and a big benefit you get the joy
eyes and a big benefit you get the joy of that connection too
I wish for our connection thank you
I wish for our connection thank you [Applause]
”
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