public because I love the service
public service public
because with the fingers but think
cyr the moment it’s still
great that we put so many
means together to organize life
to move to train for himself
protect there are plenty of countries in the
world is not the case and countries where
when we get sick
well, we’re not sure we can
pay for his care there are countries where he
There is no form of care for
grandchildren and countries where
the university is so expensive and
that we are practically obliged to do
a loan at the birth of the children
if we want to send them a day
here it is not the case because we have the
terrific public service close voice in
practice I’m like everyone else at
I too spend my time pestering
against public service me too I
find it incredible it’s obligatory
before a half day off for
the slightest step also I do not arrive
to fill out the slips and then I
you are not talking about supporting documents but
well what can make
justifies is what comes back can
supporting
it is to ask no it’s all over
that’s the same time it’s more
Seriously that I have read letters
for beneficiaries to be social
you need a bac +5 in law for
understand
it’s compelling people can not
answer after that is how we
creates precariousness
no it’s terrible what’s crazy about
more is that there is no bad
will behind all this the person
behind the counter most of the time
they want you well
and the person who writes the mail
well being and the best that can help and
hierarchy too and it’s not
necessarily a need after money no
more in the bottom of me it’s been 25 years
I work in the public service
I worked in communities
local traille for the sécu you are
for the slips I tell you about it and
I also worked in an agency
economic development and I can
tell you the problem is that the
public service is not thought of in
according to your needs
it is thought according to
proceedings
attention the procedures it’s some
important thing there are laws to
respect
there are deadlines that must be kept there
have to be careful it’s money
public so you have to control it’s
normal and then often at the start the
procedures it works well and then a
day the law changes then we change the
procedure and then one day we do the
control either so we put some
dashboards but the indicators and
then the law and spare
and then someone decides that it takes
associate others have made
technical committees etc and in the end if
everything is going well
the procedure is so complex that
when he’s finished
well you do not remember why you
started it I lived it full of
times in professional life by
example it was in 2004 imagine
it was just after the elections
regional offices and a new president of
region in his in his promises
elections there was an important
it was free of textbooks
school
that’s what it’s about buying
books for high school students it’s simple in
done in colleges
you do not pay your books in high schools
they were paid and 10 c the regions
looked after the churches recalled the
books and because he wants it to be
pass quickly and because he wants to show
from them it’s important he asks me to
me who at the time was its director
cabinet of m to occupy and there
starts the obstacle course first
we must find the funds is
several million euros and 1280 x
In the region
afterwards you have to enter your budget
after you have to see people it’s
normal we take a ride with all the
world people so this is the rectorate
start private education
it’s the unions of two principals
these steward unions these unions
of personal are each theirs that’s
federations of parents of pupils
with in parent federations
of students who are against it
are people who want to pay is to be p
I do not why and then high school students
finally it’s them that looks when
even finally and so that’s it
a point with them we agree and
then behind you write a
deliberation and then behind we go
show it to legal services for
that legal service voice if it’s
compliant and then after we go to service
public contracts
because they too must see if everything is going
well and if we did it right things
that’s after we meet everyone
and then after finally we go to the vote
then there are the votes in the
commissions commission of the region
commission of the economic council and
regional social because it exists
that too and then after voting this
same board vote in assembly
plenary and no it’s not over because
that after deliberation once
that it’s voting you have to send it to the
prefecture for legal guardianship
if all goes well
and then hop to oman to the paying treasurer
general to pay that’s it’s over
finally it’s the circuit for that
because you can do it longer
besides what happened to us because
that there is an error in
deliberations
we had started to do something
thing that made the market us
required to buy at a large
central buying all the books and
like that we would have planted
full of booksellers in the area then
we had to change the
deliberation at the last moment
which means that the course
barriers to change a bit in game
the goose you see the game of goose there is
has 15 58 rooms where there is the head of
dead I am doing I leave again
that’s what happens at the end
in the end you are happy 1 and a little more
the dream of moving on
and by the way when we stop when we
arrive in my office the unions
of staff who spoke to us but
the books they will be delivered in
full month of August for the return of
September
and we are not there and then
made thousands west to ali store
and who knows who will distribute them
I say but I do not know anything about it
finally we did all the procedure
one know what good is it actually
well passed because there is someone who
did jobs and that but me in
anyway this is how we start
we have plenty of ideas for free
education education
emancipation and in the end you’re not
procedure that’s it but that’s the
daily routine of the routine
you start well done block
you finish rinse and you get used to
worse, you get used to it or not me
in any case I got fed up I do not
could I have cracked more then I
provoked my big office 70 sqm and my
assistant not car function for
an office offering a corridor of charge
mission and against my job there
was great my job it was
find new ideas from
new methods for elected officials and
for the directors of the region
I was official agitators what punk
to dog or something like that
and so he is very quickly in that
I did I met people that’s
the 27th region before this same
region it is an association that is
forerunner in public innovation
has been there for ten years turned full
of directors everywhere in France and
besides, she has spread a little
all over
she made little besides me
I myself I am a bit small
and I use to change there for
change of the administration he uses
user-centered design
yeah the design as in the company
I will try to show you yes that
it’s the remote control to my grandma
then and she has plenty of buttons she
do not know what to do
so she put some plaster on it
the trick is supposed to be useful actually
l was not afraid it’s crazy and after
the more there are many other things that we
can see on a remote
so it’s ugly so it must
be in the living room which as it is
ugly but the hideouts seen for them
plans that we do not find when we have them
need
oh yeah that’s it it’s a
remote control that is not well thought
and well the user centered design
it is intended to take its
observations to turn them into
better service here is a little
start up of nantes called form
high tech who did this job
without seeing them manny then two three
others then other people too and then
they have redesigned the remote control
Look, she is pretty and pretty
we really understand what it’s for
the buttons are not many
she went ergonomic and there is
even a button that is there when we
press it says it’s what you
can find me an episode of derrick
please, Eric, faye for grandma
years old but it works with game of thrones
well then it gives and it appears
TV and even that’s a proto
but after that, it will be mice
the space that can be navigated on
internet directly with that that
will do it no it’s really
well this remote control is like it
ten years ago with the smartphone of whom
you know where like 25 years ago with
vacuum over there no bag
and well it’s going to change that will change the
world of remotes and its grace
to observations that have been transformed
in functionality we do that in the
public sector there is a small
difference
this difference is that this is a
actor outside caribbean epi who
upsets early while bathing in the
public sector it’s not possible
authority to change things
it is the administration and its leaders who
then we can not we can not
to do without them it’s them we are
obliged to change
in start up language it looks like we can
not disrupt and we mr bah yeah finally
it is him who owes what good then station
station is a discussion but it’s
once every 6 years and the
elections and good this is what we
then did I want to make you a
a little serious presentation of
what it is so I asked
can have the equipment to
realize a realized one if you what
it may represent that the design
centered users so for that I
request and you’ll see it’s a
very technological the best way
to build a good policy
public policy consists first and foremost
sit down and look at things then
it also works with a good but by
against it must be on the spot
this is at the media library sits at the
self that is the service welcome
public it’s secret number one it is
get out of your office
so here you look at you are a notebook
you look who is there who is not there
how does it go and then very quickly
there are things that come
you say it’s funny it’s finally
not say no but the lady with her senses
with her stroller there she managed to
to enter the home but she has to
bad to go out
it’s a early childhood home is not
possible or so but the motion he
just take three pounds
why we ask him all his papers
its ends makes no sense where one takes in
the self there rather than putting the
sales cakes not seem to put any
fruits they would eat less than
trash
these are things we see as
that and it’s a lot of things like that
that allow to have had other
ideas is something that asks
in addition to a chair it is also necessary
two other elements it takes
curiosity is also something
what to look for and and the
kindness
we’re not here to flick the agents
public service no no we are here
to understand that leaves room for
the uncertainty we’re going to say game like that
colleagues in the department of
Loire-Atlantique which had managed to
say a vice president of transportation
come we will take urban character
like that you see how it goes
with the users and everything is so he in
did 2 3 and then the morning the morning where
we took the bus at 6 o’clock
to get to nantes
Boy was it because it is not passed
so colleagues were not
very reassured but at the same time the
vice president there was a real
observations he saw people cap and
their employers to tell them they
would be late the people who are trying
to find a car for eventually
still go to nantes then the
people coming back like that by raping
he saw real life and besides we
in the region we did not have a name for
this type of practice was called that the
return in reality because in
did when we lived that when we
go back to his office we have to take
decisions
well we think about the procedure of course
but also especially we think of people who
behind and in the neighborhood do not pass
the next step is to really put
people in the procedure
like that we are sure not to
to forget is called co-construction
you have certainly heard of
that’s normally in a
administration when we change the
things
what we do is that we ask
a consulting firm to help us then
the consulting firm he will do 10
interviews of important players and
that’s all that and after he goes in his
large wardrobe solution is that they
have big cabinets solution and he
take it they take a voice he has
modified a little bit anyway
then he gave it to us for
manage with times it works
sometimes we do what we do to know
what people want because they are
request it’s a phew thing it’s
secret number 2 we talked to them
here and it still works very well
when people are interested in
them and not very simply or
Moreover even if it is difficult it
can do it anyway
I give you an example the city of
nantes there she decided to see this
what his activities
extracurricular and after school is
so rather than asking the parents
who do not know what’s going on
basically
well they asked the kids except
that we can not arrive like that and say
to children
Hello school kids
the an education department of the city of
would like to proceed to a
public policy evaluation
extracurricular is what you can us
help the kid is going to say well so that’s it
they took professionals from
public innovation
they worked they found the
motives to the employee they invented
games they invented workshops
drawing then in the end the giving life
she had everything he wanted and that
we can do it including with
adults because there are adults of
times they do not have ideas sometimes we
ask you stuff you know no
what to answer
I ended up asking
what do you think of 2040 to
people in what state would we be
do not answer what so that’s it
for that it takes design
it must be said that it takes
sociology to come up with inventing
invent ways to get people
a lot of things and from that we
can reinvent public action
it’s like it’s like with
remote after there were
engineers worked but in
waiting is from
observations that were made that
behind we turned into a solution
that have to prototyping that we tested
we managed something
that’s the co-construction
allows a lot of things in this country
news again and that’s hyper
it’s important to tell yourself that
can find news
solutions
you go with the crisis we need to
many, many, many things
news and we need researchers
we need experts but from
users
we have plenty of things
to learn and we know how to do it so he
do not be afraid to say it
so here is the next time you
will see a sign on a bike path
and well you will be what to do if you
do not want to assemble a collective to say
no to the panels on the tracks
bike or if you do not want you
present on a list no it’s not
possible for cycle paths to
elections after hey well he you
remains to tell your mother that by
public innovation that exists by
against I wish you take three
real risks the first
that they take pleasure because
it’s easy to meet people
on the ground talking about one side being
in his office read notes or go
at meetings each other one of the two
solutions is interesting
will you recognize them the
second thing is that they risk
do it faster, cheaper and better
because will do with people do not
stay no art need to start over
just behind something important but
especially especially the last point is
that it’s going to make sense of
his action
because to put the users in the heart
public policies
Well, we fight against the slow poison of
the procedure
in the end we always remember
what is the purpose and purpose they
this is social security that he
they are signs on the tracks
cycling whether they are you fashion
child care is always
a little bit the same is to make the
best possible service to all
whatever our conditions whatever
be our opinions
whatever our income is
is called solidarity is the cement
of French society and I find
that right now we need it
thank you
”
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