the generation of today is much more focused on what they want out of life
focused on what they want out of life
focused on what they want out of life and what they want to do ahead I want to
and what they want to do ahead I want to
and what they want to do ahead I want to give you an anecdote about how it
give you an anecdote about how it
give you an anecdote about how it happened for me so back in my time you
happened for me so back in my time you
happened for me so back in my time you had two choices you could do engineering
had two choices you could do engineering
had two choices you could do engineering or medical or the resident matter the
or medical or the resident matter the
or medical or the resident matter the cut-offs were believe me around 92% er
cut-offs were believe me around 92% er
cut-offs were believe me around 92% er for the medical side so I said hey I can
for the medical side so I said hey I can
for the medical side so I said hey I can do medical but I had to add my 11
do medical but I had to add my 11
do medical but I had to add my 11 standard marks and my 12 standard marks
standard marks and my 12 standard marks
standard marks and my 12 standard marks to reach 92 so that was not happening I
to reach 92 so that was not happening I
to reach 92 so that was not happening I got into pharmacy pharmacy B Pharma and
got into pharmacy pharmacy B Pharma and
got into pharmacy pharmacy B Pharma and chemistry was my favorite subject number
chemistry was my favorite subject number
chemistry was my favorite subject number one one two so there it went
one one two so there it went
one one two so there it went I had a few weeks of nice pharmacy
I had a few weeks of nice pharmacy
I had a few weeks of nice pharmacy lectures I don’t absolutely remember and
lectures I don’t absolutely remember and
lectures I don’t absolutely remember and then came this letter saying that I had
then came this letter saying that I had
then came this letter saying that I had got admission into hotel management I
got admission into hotel management I
got admission into hotel management I took the next train to back to Bombay
took the next train to back to Bombay
took the next train to back to Bombay and I got myself admitted to hotel
and I got myself admitted to hotel
and I got myself admitted to hotel management I knew very little about the
management I knew very little about the
management I knew very little about the industry but it was a three years of
industry but it was a three years of
industry but it was a three years of blissful experience we used to actually
blissful experience we used to actually
blissful experience we used to actually study during the day and work during the
study during the day and work during the
study during the day and work during the evenings we were supposed to the college
evenings we were supposed to the college
evenings we were supposed to the college was till four o’clock in the evening we
was till four o’clock in the evening we
was till four o’clock in the evening we were sent to hotels to work as a waiter
were sent to hotels to work as a waiter
were sent to hotels to work as a waiter I used to earn 25 rupees every evening
I used to earn 25 rupees every evening
I used to earn 25 rupees every evening princely sum at that point and trust me
princely sum at that point and trust me
princely sum at that point and trust me that that really sets the bar for hard
that that really sets the bar for hard
that that really sets the bar for hard work and trust you it sets you up for
work and trust you it sets you up for
work and trust you it sets you up for life so that’s my that’s my take on
life so that’s my that’s my take on
life so that’s my that’s my take on future don’t worry about what you’ve
future don’t worry about what you’ve
future don’t worry about what you’ve decided it might change sometime let it
decided it might change sometime let it
decided it might change sometime let it go you will find your way you will find
go you will find your way you will find
go you will find your way you will find your thing to do in your life and you
your thing to do in your life and you
your thing to do in your life and you will do well no matter what so let it go
will do well no matter what so let it go
will do well no matter what so let it go okay so today I’m going to take you
okay so today I’m going to take you
okay so today I’m going to take you through my personal journey of taste and
through my personal journey of taste and
through my personal journey of taste and how what we eat is evolving how many of
how what we eat is evolving how many of
how what we eat is evolving how many of you want to become an entrepreneur Wow
you want to become an entrepreneur Wow
you want to become an entrepreneur Wow some of the speakers – that’s nice super
some of the speakers – that’s nice super
some of the speakers – that’s nice super so here are the 3 p’s that define my
so here are the 3 p’s that define my
so here are the 3 p’s that define my journey as an entrepreneur perils
journey as an entrepreneur perils
journey as an entrepreneur perils pressure and trust me a lot of pleasure
pressure and trust me a lot of pleasure
pressure and trust me a lot of pleasure it started I think when I was at the Taj
it started I think when I was at the Taj
it started I think when I was at the Taj I was about 25 years old and I was given
I was about 25 years old and I was given
I was about 25 years old and I was given the responsibility to set up a whole new
the responsibility to set up a whole new
the responsibility to set up a whole new division for them and I think this
division for them and I think this
division for them and I think this experience planted the first seeds of
experience planted the first seeds of
experience planted the first seeds of entrepreneurship for me Steve Jobs once
entrepreneurship for me Steve Jobs once
entrepreneurship for me Steve Jobs once said stay hungry stay foolish and
said stay hungry stay foolish and
said stay hungry stay foolish and foolish I was I chucked up my job at the
foolish I was I chucked up my job at the
foolish I was I chucked up my job at the Taj and I said I’m going to start a
Taj and I said I’m going to start a
Taj and I said I’m going to start a business or nowadays it’s called a
business or nowadays it’s called a
business or nowadays it’s called a startup very fashionable so I took the
startup very fashionable so I took the
startup very fashionable so I took the plunge I had no money no long-term plan
plunge I had no money no long-term plan
plunge I had no money no long-term plan I had no projections no market surveys
I had no projections no market surveys
I had no projections no market surveys but just a conviction that people wanted
but just a conviction that people wanted
but just a conviction that people wanted to eat good food the kind I was already
to eat good food the kind I was already
to eat good food the kind I was already cooking at the hotels but at a value so
cooking at the hotels but at a value so
cooking at the hotels but at a value so that’s what I did for about 10 years and
that’s what I did for about 10 years and
that’s what I did for about 10 years and trust me I never had time to go and do
trust me I never had time to go and do
trust me I never had time to go and do an MBA and I think that ten years was
an MBA and I think that ten years was
an MBA and I think that ten years was like an MBA for me practically I learned
like an MBA for me practically I learned
like an MBA for me practically I learned marketing finance taxes economics
marketing finance taxes economics
marketing finance taxes economics strategy handling government servants
strategy handling government servants
strategy handling government servants everything together so a success grew I
everything together so a success grew I
everything together so a success grew I became hungrier and more foolish I
became hungrier and more foolish I
became hungrier and more foolish I opened two more companies I was having a
opened two more companies I was having a
opened two more companies I was having a lot of fun and then I sold them I did it
lot of fun and then I sold them I did it
lot of fun and then I sold them I did it again a few years ago now as part of the
again a few years ago now as part of the
again a few years ago now as part of the pure Otto’s group that I am in now I set
pure Otto’s group that I am in now I set
pure Otto’s group that I am in now I set up a subsidiary for them for India and
up a subsidiary for them for India and
up a subsidiary for them for India and South Asia
South Asia
South Asia it was a greenfield project from the
it was a greenfield project from the
it was a greenfield project from the ground up
ground up
ground up so I had complete freedom within of
so I had complete freedom within of
so I had complete freedom within of course the scope of the group to do what
course the scope of the group to do what
course the scope of the group to do what I wanted how I wanted to bring it up I
I wanted how I wanted to bring it up I
I wanted how I wanted to bring it up I got a lot of freedom from the group and
got a lot of freedom from the group and
got a lot of freedom from the group and this what I call is intrapreneurship
this what I call is intrapreneurship
this what I call is intrapreneurship that you work within the group and yet
that you work within the group and yet
that you work within the group and yet you are so independent as an
you are so independent as an
you are so independent as an entrepreneur very few companies give you
entrepreneur very few companies give you
entrepreneur very few companies give you that
so all those of you who raised your
so all those of you who raised your hands want to become an entrepreneur
hands want to become an entrepreneur
hands want to become an entrepreneur don’t worry about people saying about
don’t worry about people saying about
don’t worry about people saying about the demographics of India or it’s the
the demographics of India or it’s the
the demographics of India or it’s the best time in India to do things or the
best time in India to do things or the
best time in India to do things or the fact that the VCS are ready to fund you
fact that the VCS are ready to fund you
fact that the VCS are ready to fund you don’t worry about that to be an
don’t worry about that to be an
don’t worry about that to be an entrepreneur
entrepreneur
entrepreneur I think you need two things passion for
I think you need two things passion for
I think you need two things passion for an idea and the stupidity to believe
an idea and the stupidity to believe
an idea and the stupidity to believe that the actual the idea will actually
that the actual the idea will actually
that the actual the idea will actually work out
[Applause]
[Applause] so when we speak of fashion let me tell
so when we speak of fashion let me tell
so when we speak of fashion let me tell you about my first day at work so I like
you about my first day at work so I like
you about my first day at work so I like I told you I went to work at a five-star
I told you I went to work at a five-star
I told you I went to work at a five-star hotel and here I was with illusions of
hotel and here I was with illusions of
hotel and here I was with illusions of grandeur thinking that I would be
grandeur thinking that I would be
grandeur thinking that I would be cooking for celebrities and I found
cooking for celebrities and I found
cooking for celebrities and I found myself in this very hot and steamy
myself in this very hot and steamy
myself in this very hot and steamy kitchen literally dropped into hot oil
kitchen literally dropped into hot oil
kitchen literally dropped into hot oil and given a bag of onions and a very
and given a bag of onions and a very
and given a bag of onions and a very sharp knife to slice them so slice I did
sharp knife to slice them so slice I did
sharp knife to slice them so slice I did my finger I drew blood and they say it’s
my finger I drew blood and they say it’s
my finger I drew blood and they say it’s a good omen but I think it was a sign of
a good omen but I think it was a sign of
a good omen but I think it was a sign of what a life of a chef is through my
what a life of a chef is through my
what a life of a chef is through my years in the hotel industry both at ITC
years in the hotel industry both at ITC
years in the hotel industry both at ITC another dodge I came to know the ten
another dodge I came to know the ten
another dodge I came to know the ten things they never told you about being a
things they never told you about being a
things they never told you about being a chef so first you will abuse cigarettes
chef so first you will abuse cigarettes
chef so first you will abuse cigarettes grass alcohol and Red Bull not in that
grass alcohol and Red Bull not in that
grass alcohol and Red Bull not in that order you will get physical injuries
order you will get physical injuries
order you will get physical injuries including butt rash it’s Google it is
including butt rash it’s Google it is
including butt rash it’s Google it is there you will be angry and you will
there you will be angry and you will
there you will be angry and you will abuse like a sailor and you will fall in
abuse like a sailor and you will fall in
abuse like a sailor and you will fall in love with your job trying to great team
love with your job trying to great team
love with your job trying to great team around me within the group in Mumbai who
around me within the group in Mumbai who
around me within the group in Mumbai who work on the cornerstone of integrity and
work on the cornerstone of integrity and
work on the cornerstone of integrity and the kind of decisions we take based on
the kind of decisions we take based on
the kind of decisions we take based on integrity are no less I will give you
integrity are no less I will give you
integrity are no less I will give you two small examples one is that we do not
two small examples one is that we do not
two small examples one is that we do not hire from competition at all to that we
hire from competition at all to that we
hire from competition at all to that we use the safest of ingredients now I
use the safest of ingredients now I
use the safest of ingredients now I don’t know if you read in the paper some
don’t know if you read in the paper some
don’t know if you read in the paper some months ago there was a question about a
months ago there was a question about a
months ago there was a question about a product called bromide bromide causes
product called bromide bromide causes
product called bromide bromide causes cancer it’s a carcinogenic product and
cancer it’s a carcinogenic product and
cancer it’s a carcinogenic product and it has been banned in many countries but
it has been banned in many countries but
it has been banned in many countries but still available to use in many many
still available to use in many many
still available to use in many many other countries including India
other countries including India
other countries including India as a company we had banned it within our
as a company we had banned it within our
as a company we had banned it within our company from years we said we will not
company from years we said we will not
company from years we said we will not use it we will lose market share we will
use it we will lose market share we will
use it we will lose market share we will lose the market we will not feed it to
lose the market we will not feed it to
lose the market we will not feed it to our customers so that’s the kind of
our customers so that’s the kind of
our customers so that’s the kind of strong commitments that you can make
strong commitments that you can make
strong commitments that you can make basis ethics sustainability now we owe
basis ethics sustainability now we owe
basis ethics sustainability now we owe it to the communities in which we work
it to the communities in which we work
it to the communities in which we work for them to have a sustainable future I
for them to have a sustainable future I
for them to have a sustainable future I often go and meet customers and when I
often go and meet customers and when I
often go and meet customers and when I ask them what are your problems they say
ask them what are your problems they say
ask them what are your problems they say my biggest problem is that I cannot get
my biggest problem is that I cannot get
my biggest problem is that I cannot get skilled manpower on the other hand I see
skilled manpower on the other hand I see
skilled manpower on the other hand I see many underprivileged kids coming out of
many underprivileged kids coming out of
many underprivileged kids coming out of schools colleges without resources
schools colleges without resources
schools colleges without resources without any skill sets to go ahead in
without any skill sets to go ahead in
without any skill sets to go ahead in life so I said what can we do about it
life so I said what can we do about it
life so I said what can we do about it so we opened the bakery school it was
so we opened the bakery school it was
so we opened the bakery school it was three years ago and I’m happy to say
three years ago and I’m happy to say
three years ago and I’m happy to say that some of the students are now in the
that some of the students are now in the
that some of the students are now in the industry earning as much as their
industry earning as much as their
industry earning as much as their parents so it gives you a lot of
parents so it gives you a lot of
parents so it gives you a lot of satisfaction another example of
satisfaction another example of
satisfaction another example of sustainability is why Akua so we grow
sustainability is why Akua so we grow
sustainability is why Akua so we grow also part of the thing is to source
also part of the thing is to source
also part of the thing is to source cocoa for chocolate and we help farmers
cocoa for chocolate and we help farmers
cocoa for chocolate and we help farmers in Ivory Coast and Vietnam to help them
in Ivory Coast and Vietnam to help them
in Ivory Coast and Vietnam to help them earn better by growing better quality
earn better by growing better quality
earn better by growing better quality cocoa and also building a sustainable
cocoa and also building a sustainable
cocoa and also building a sustainable supply chain let me show you a video on
supply chain let me show you a video on
supply chain let me show you a video on that so we are laying in to a minute air
that so we are laying in to a minute air
that so we are laying in to a minute air my monkey Rhoda Beatrice
my monkey Rhoda Beatrice
my monkey Rhoda Beatrice [Music]
[Music]
[Music] I can you see the motion detector in the
I can you see the motion detector in the
I can you see the motion detector in the Sun I see detective diamond rewarding
Sun I see detective diamond rewarding
Sun I see detective diamond rewarding part of Asian population would much
part of Asian population would much
part of Asian population would much sooner did the treatment an hour not
sooner did the treatment an hour not
sooner did the treatment an hour not gonna do
gonna do
gonna do [Music]
that does my family
that does my family [Music]
[Music]
[Music] you
come play by hanging on yeah and that
come play by hanging on yeah and that the kingdom guy who throw the punch and
the kingdom guy who throw the punch and
the kingdom guy who throw the punch and God but cactus tinium disappear magic on
God but cactus tinium disappear magic on
God but cactus tinium disappear magic on both health our King
Shia Mathew he’s really satisfying I’ve
Shia Mathew he’s really satisfying I’ve been to the farms there and I met
been to the farms there and I met
been to the farms there and I met exactly this person who you see in the
exactly this person who you see in the
exactly this person who you see in the Vietnam video I’ve sat and had food with
Vietnam video I’ve sat and had food with
Vietnam video I’ve sat and had food with his family they are such a happy lot
his family they are such a happy lot
his family they are such a happy lot such a happy lot so to grow one must
such a happy lot so to grow one must
such a happy lot so to grow one must always continue to learn and when I
always continue to learn and when I
always continue to learn and when I became a CEO I felt I needed to learn
became a CEO I felt I needed to learn
became a CEO I felt I needed to learn more to keep up with a very fast
more to keep up with a very fast
more to keep up with a very fast changing world and like I told you I
changing world and like I told you I
changing world and like I told you I never did my MBA so I went back to
never did my MBA so I went back to
never did my MBA so I went back to INSEAD everybody knows INSEAD yeah it’s
INSEAD everybody knows INSEAD yeah it’s
INSEAD everybody knows INSEAD yeah it’s one of the best business schools in the
one of the best business schools in the
one of the best business schools in the world and I went back there for a year
world and I went back there for a year
world and I went back there for a year with some of the world’s best professors
with some of the world’s best professors
with some of the world’s best professors and the teaching was based on cutting
and the teaching was based on cutting
and the teaching was based on cutting edge research
edge research
edge research it was totally case study based it was
it was totally case study based it was
it was totally case study based it was an amazing year that I spent there and
an amazing year that I spent there and
an amazing year that I spent there and now that I’m back I I feel I’m so much
now that I’m back I I feel I’m so much
now that I’m back I I feel I’m so much better equipped to take on the world so
better equipped to take on the world so
better equipped to take on the world so do do keep learning as you go ahead in
do do keep learning as you go ahead in
do do keep learning as you go ahead in life do keep learning I also try to keep
life do keep learning I also try to keep
life do keep learning I also try to keep this culture of learning through our
this culture of learning through our
this culture of learning through our company I try to inculcate it in
company I try to inculcate it in
company I try to inculcate it in whatever we do one of the things we do
whatever we do one of the things we do
whatever we do one of the things we do is have an education assistance for a
is have an education assistance for a
is have an education assistance for a lot of people who want to study further
lot of people who want to study further
lot of people who want to study further while they’re working
while they’re working
while they’re working we also have a very well stocked of his
we also have a very well stocked of his
we also have a very well stocked of his library as a group we have an online
library as a group we have an online
library as a group we have an online platform called the paratus University
platform called the paratus University
platform called the paratus University which will help you to take courses
which will help you to take courses
which will help you to take courses technical sales otherwise everything we
technical sales otherwise everything we
technical sales otherwise everything we do seminars and employees for customers
do seminars and employees for customers
do seminars and employees for customers as well every month we have a center of
as well every month we have a center of
as well every month we have a center of excellence that we call the Innovation
excellence that we call the Innovation
excellence that we call the Innovation Center
Center
Center we have to in India where we conduct
we have to in India where we conduct
we have to in India where we conduct training and ideas we give training to
training and ideas we give training to
training and ideas we give training to customers and we help them with ideas to
customers and we help them with ideas to
customers and we help them with ideas to help them be more successful in their
help them be more successful in their
help them be more successful in their businesses and they really appreciate
businesses and they really appreciate
businesses and they really appreciate that
so I believe that people should grow
so I believe that people should grow from within as well we have many
from within as well we have many
from within as well we have many examples of passionate people like an
examples of passionate people like an
examples of passionate people like an office boy or a receptionist that I had
office boy or a receptionist that I had
office boy or a receptionist that I had who’s continuing to learn while they are
who’s continuing to learn while they are
who’s continuing to learn while they are working and have reached spectacular
working and have reached spectacular
working and have reached spectacular Heights it’s very satisfying to see that
something on innovation I’ll take you
something on innovation I’ll take you back to again my first job so when I
back to again my first job so when I
back to again my first job so when I joined IDC IDC was trying to find a
joined IDC IDC was trying to find a
joined IDC IDC was trying to find a niche it was a new chain at that time it
niche it was a new chain at that time it
niche it was a new chain at that time it was trying to find a niche in the very
was trying to find a niche in the very
was trying to find a niche in the very competitive hotel industry against two
competitive hotel industry against two
competitive hotel industry against two very large other chains and they used
very large other chains and they used
very large other chains and they used food as an emotional bond to connect
food as an emotional bond to connect
food as an emotional bond to connect with the customers they built brands
with the customers they built brands
with the customers they built brands like the bukhara like the dumb books
like the bukhara like the dumb books
like the bukhara like the dumb books duction very very blue ocean products
duction very very blue ocean products
duction very very blue ocean products you know something which nobody had done
you know something which nobody had done
you know something which nobody had done before I’m happy to recall my days when
before I’m happy to recall my days when
before I’m happy to recall my days when I worked with chef India’s Qureshi a
I worked with chef India’s Qureshi a
I worked with chef India’s Qureshi a very typical old-world chef and got him
very typical old-world chef and got him
very typical old-world chef and got him to actually impart or part with his
to actually impart or part with his
to actually impart or part with his family secret recipes I am still in
family secret recipes I am still in
family secret recipes I am still in touch with him on everyday basis now in
touch with him on everyday basis now in
touch with him on everyday basis now in fact he was the first chef to be awarded
fact he was the first chef to be awarded
fact he was the first chef to be awarded a bud mystery this year so let’s talk a
a bud mystery this year so let’s talk a
a bud mystery this year so let’s talk a bit about that was tradition and let’s
bit about that was tradition and let’s
bit about that was tradition and let’s now talk about innovation and this is
now talk about innovation and this is
now talk about innovation and this is from a research that we’ve been doing
from a research that we’ve been doing
from a research that we’ve been doing across the world and specifically in
across the world and specifically in
across the world and specifically in India also so some of the trends that
India also so some of the trends that
India also so some of the trends that you’ve seen are from that research that
you’ve seen are from that research that
you’ve seen are from that research that we’ve done we see that people are eating
we’ve done we see that people are eating
we’ve done we see that people are eating very differently you know the crowd the
very differently you know the crowd the
very differently you know the crowd the people are getting younger urbanization
people are getting younger urbanization
people are getting younger urbanization is
is
is increasing there is more and more
increasing there is more and more
increasing there is more and more nuclear families building up consumers
nuclear families building up consumers
nuclear families building up consumers more new flavors they want new concepts
more new flavors they want new concepts
more new flavors they want new concepts they want new ideas and at the same time
they want new ideas and at the same time
they want new ideas and at the same time they recall the taste of the food made
they recall the taste of the food made
they recall the taste of the food made at home and often people choose to
at home and often people choose to
at home and often people choose to balance these two let’s see how they do
balance these two let’s see how they do
balance these two let’s see how they do that
that
that so they embrace the change in three
so they embrace the change in three
so they embrace the change in three different ways one is adaptation so you
different ways one is adaptation so you
different ways one is adaptation so you have a nice authentic pasta dish in
have a nice authentic pasta dish in
have a nice authentic pasta dish in which you add a touch of spice just to
which you add a touch of spice just to
which you add a touch of spice just to suit your palate on the other side you
suit your palate on the other side you
suit your palate on the other side you can have a simulation where you keep the
can have a simulation where you keep the
can have a simulation where you keep the food original and you borrow from other
food original and you borrow from other
food original and you borrow from other cultures say having a very nice thin
cultures say having a very nice thin
cultures say having a very nice thin crust pizza with a nice Italian tomato
crust pizza with a nice Italian tomato
crust pizza with a nice Italian tomato sauce and loaded with mozzarella cheese
sauce and loaded with mozzarella cheese
sauce and loaded with mozzarella cheese and adding chicken tikka on the top or
and adding chicken tikka on the top or
and adding chicken tikka on the top or or you could have a complete fusion yeah
or you could have a complete fusion yeah
or you could have a complete fusion yeah in integration any of you tried a
in integration any of you tried a
in integration any of you tried a Chinese dosa yeah
Chinese dosa yeah
Chinese dosa yeah so that’s integration combining two
so that’s integration combining two
so that’s integration combining two whole cultures making them clash
whole cultures making them clash
whole cultures making them clash together so further in innovation mixing
together so further in innovation mixing
together so further in innovation mixing ingredients and flavors has a deep
ingredients and flavors has a deep
ingredients and flavors has a deep science called food pairing behind it
science called food pairing behind it
science called food pairing behind it okay now each of you received the boxes
okay now each of you received the boxes
okay now each of you received the boxes and I think you’ve been very patient
and I think you’ve been very patient
and I think you’ve been very patient enough and you deserve the chocolate
enough and you deserve the chocolate
enough and you deserve the chocolate that is inside so please go ahead and
that is inside so please go ahead and
that is inside so please go ahead and eat the chocolate
Kyle you didn’t get one okay they’ll get
Kyle you didn’t get one okay they’ll get you another box there’s lots of boxes
you another box there’s lots of boxes
you another box there’s lots of boxes behind somebody will are there’s another
behind somebody will are there’s another
behind somebody will are there’s another one can you tell me what it contains
one can you tell me what it contains
one can you tell me what it contains what does the chocolate in the filling
what does the chocolate in the filling
what does the chocolate in the filling what does it contain can somebody tell
what does it contain can somebody tell
what does it contain can somebody tell me any guesses coconut coffee that’s
me any guesses coconut coffee that’s
me any guesses coconut coffee that’s good coffee is one of them yes you will
good coffee is one of them yes you will
good coffee is one of them yes you will not be able to guess the other two it’s
not be able to guess the other two it’s
not be able to guess the other two it’s a the chocolate is from Costa Rica okay
a the chocolate is from Costa Rica okay
a the chocolate is from Costa Rica okay it’s a single origin Costa Rica and it
it’s a single origin Costa Rica and it
it’s a single origin Costa Rica and it has a filling made of coffee mushrooms
has a filling made of coffee mushrooms
has a filling made of coffee mushrooms and olive oil yes let me tell you how
and olive oil yes let me tell you how
and olive oil yes let me tell you how this works so food is a complex story it
this works so food is a complex story it
this works so food is a complex story it revolves around our five senses right so
revolves around our five senses right so
revolves around our five senses right so sight and hearing the the colors that we
sight and hearing the the colors that we
sight and hearing the the colors that we see the crunchiness that we feel make up
see the crunchiness that we feel make up
see the crunchiness that we feel make up the perception of the food but it’s
the perception of the food but it’s
the perception of the food but it’s actually the taste the touch and the
actually the taste the touch and the
actually the taste the touch and the smell which really make up the the main
smell which really make up the the main
smell which really make up the the main experience taste as we know is made up
experience taste as we know is made up
experience taste as we know is made up of five elements sweet salty sour bitter
of five elements sweet salty sour bitter
of five elements sweet salty sour bitter and umami smell is more complex it’s
and umami smell is more complex it’s
and umami smell is more complex it’s possible that humans can detect up to
possible that humans can detect up to
possible that humans can detect up to ten thousand different orders 80% of
ten thousand different orders 80% of
ten thousand different orders 80% of what we taste is actually the aroma so
what we taste is actually the aroma so
what we taste is actually the aroma so we do aroma profiling using a method
we do aroma profiling using a method
we do aroma profiling using a method called GC mass technology say on a
called GC mass technology say on a
called GC mass technology say on a product like this strawberry so we do
product like this strawberry so we do
product like this strawberry so we do this
this
this a logarithm so we break it up and the
a logarithm so we break it up and the
a logarithm so we break it up and the strawberry contains many the many
strawberry contains many the many
strawberry contains many the many different flavors only a few are really
different flavors only a few are really
different flavors only a few are really detectable by us like cheesy of fruity
detectable by us like cheesy of fruity
detectable by us like cheesy of fruity or green and through further techniques
or green and through further techniques
or green and through further techniques and using algorithms we match profiles
and using algorithms we match profiles
and using algorithms we match profiles of various other foods and drinks with a
of various other foods and drinks with a
of various other foods and drinks with a strawberry which leads to pairing
strawberry which leads to pairing
strawberry which leads to pairing there’s a technique behind it and this
there’s a technique behind it and this
there’s a technique behind it and this helps to build a whole different bouquet
helps to build a whole different bouquet
helps to build a whole different bouquet of flavors this is a website called food
of flavors this is a website called food
of flavors this is a website called food pairing dot-com try to visit it and
pairing dot-com try to visit it and
pairing dot-com try to visit it and you’ll really enjoy it ah Dominic
you’ll really enjoy it ah Dominic
you’ll really enjoy it ah Dominic Dominic person is a very passionate
Dominic person is a very passionate
Dominic person is a very passionate chocolatier he runs a shop called
chocolatier he runs a shop called
chocolatier he runs a shop called chocolate line in Belgium in a shop you
chocolate line in Belgium in a shop you
chocolate line in Belgium in a shop you can find very different flavours like
can find very different flavours like
can find very different flavours like cigar smoke leather or chili
cigar smoke leather or chili
cigar smoke leather or chili he is also redefining how to consume
he is also redefining how to consume
he is also redefining how to consume chocolate normally you would eat it he
chocolate normally you would eat it he
chocolate normally you would eat it he teaches us to sniff it through the nose
teaches us to sniff it through the nose
teaches us to sniff it through the nose shoot the chocolate into your brain and
shoot the chocolate into your brain and
shoot the chocolate into your brain and fill your head with chocolate enos so he
fill your head with chocolate enos so he
fill your head with chocolate enos so he sells this shooter
[Applause]
[Applause] he sells this shooter with chocolates in
he sells this shooter with chocolates in
he sells this shooter with chocolates in different flavors and you put it there
different flavors and you put it there
different flavors and you put it there and you snap it and it goes straight up
and you snap it and it goes straight up
and you snap it and it goes straight up your nose it’s amazing
your nose it’s amazing
your nose it’s amazing in India we refer to innovation as
in India we refer to innovation as
in India we refer to innovation as indo-asian and we try to adapt various
indo-asian and we try to adapt various
indo-asian and we try to adapt various products to the Indian tastes I brought
products to the Indian tastes I brought
products to the Indian tastes I brought along a masala chai Rusk for you to
along a masala chai Rusk for you to
along a masala chai Rusk for you to taste as well so please go ahead many of
taste as well so please go ahead many of
taste as well so please go ahead many of you must have tasted samosa in a bun
you must have tasted samosa in a bun
you must have tasted samosa in a bun right have you tasted gulab jamun in a
right have you tasted gulab jamun in a
right have you tasted gulab jamun in a bun have you tasted ice cream in a bun
bun have you tasted ice cream in a bun
bun have you tasted ice cream in a bun yeah so that’s that’s a bit of
yeah so that’s that’s a bit of
yeah so that’s that’s a bit of innovation around well that’s just for
innovation around well that’s just for
innovation around well that’s just for fun so finally all this comes down to
fun so finally all this comes down to
fun so finally all this comes down to customer service why should we look at
customer service why should we look at
customer service why should we look at customer service we see that competitive
customer service we see that competitive
customer service we see that competitive intensity is increasing market leaders
intensity is increasing market leaders
intensity is increasing market leaders are losing their position very fast
are losing their position very fast
are losing their position very fast you’ve seen what happened to Nokia of
you’ve seen what happened to Nokia of
you’ve seen what happened to Nokia of blackberry customers are less loyal to
blackberry customers are less loyal to
blackberry customers are less loyal to brands for example the car industry now
brands for example the car industry now
brands for example the car industry now you can just about change your car every
you can just about change your car every
you can just about change your car every other day and you’re not loyal to one
other day and you’re not loyal to one
other day and you’re not loyal to one brand and the return on assets is
brand and the return on assets is
brand and the return on assets is declining so success comes to companies
declining so success comes to companies
declining so success comes to companies which put their customer first
it was 12th of March 1993 I was working
it was 12th of March 1993 I was working at the Xerox Sheraton Mumbai when a bomb
at the Xerox Sheraton Mumbai when a bomb
at the Xerox Sheraton Mumbai when a bomb blast ripped through the hotel it took
blast ripped through the hotel it took
blast ripped through the hotel it took us six minutes to bring all the guests
us six minutes to bring all the guests
us six minutes to bring all the guests down safely down to the safety areas
Mumbai had complete riots going on
Mumbai had complete riots going on everything was shot we could not go home
everything was shot we could not go home
everything was shot we could not go home we stayed in the hotel for two full
we stayed in the hotel for two full
we stayed in the hotel for two full weeks working 24/7 for our customers for
weeks working 24/7 for our customers for
weeks working 24/7 for our customers for the guests that were there till the last
the guests that were there till the last
the guests that were there till the last one had left
so that’s
so that’s [Applause]
thank you that’s what you do for your
thank you that’s what you do for your customers truly from the heart and we
customers truly from the heart and we
customers truly from the heart and we carry this even on our visiting card so
carry this even on our visiting card so
carry this even on our visiting card so everyone in our company has customer
everyone in our company has customer
everyone in our company has customer service associate written on their
service associate written on their
service associate written on their visiting cards along with their other
visiting cards along with their other
visiting cards along with their other designations because we are all customer
designations because we are all customer
designations because we are all customer service associates it shows our
service associates it shows our
service associates it shows our commitment to the customer in fact we go
commitment to the customer in fact we go
commitment to the customer in fact we go an extra mile to ensure that all our
an extra mile to ensure that all our
an extra mile to ensure that all our systems our processes in the company are
systems our processes in the company are
systems our processes in the company are aligned so that the salesperson when he
aligned so that the salesperson when he
aligned so that the salesperson when he is meeting the customer is fully
is meeting the customer is fully
is meeting the customer is fully empowered to take a decision so we seek
empowered to take a decision so we seek
empowered to take a decision so we seek customer centricity in a different way
customer centricity in a different way
customer centricity in a different way in food we see a trend called meal
in food we see a trend called meal
in food we see a trend called meal mobility this is the last trend I will
mobility this is the last trend I will
mobility this is the last trend I will speak about is called food on the go we
speak about is called food on the go we
speak about is called food on the go we know that eating food is changing we
know that eating food is changing we
know that eating food is changing we were eating three meals a day at times
were eating three meals a day at times
were eating three meals a day at times three set meals almost always at home
three set meals almost always at home
three set meals almost always at home sometimes and from there we now eat
sometimes and from there we now eat
sometimes and from there we now eat anywhere and everywhere we go to the
anywhere and everywhere we go to the
anywhere and everywhere we go to the mall weed we go to the airports we eat
mall weed we go to the airports we eat
mall weed we go to the airports we eat we eating in the flight we eating in the
we eating in the flight we eating in the
we eating in the flight we eating in the stations and we are eating often but we
stations and we are eating often but we
stations and we are eating often but we are also eating smaller portions so
are also eating smaller portions so
are also eating smaller portions so customers we’ve had customers adapt
customers we’ve had customers adapt
customers we’ve had customers adapt their menus accordingly yeah I’ll show
their menus accordingly yeah I’ll show
their menus accordingly yeah I’ll show you some of the pictures food is also
you some of the pictures food is also
you some of the pictures food is also going mobile it’s about convenience on
going mobile it’s about convenience on
going mobile it’s about convenience on the go small portions sometimes on a
the go small portions sometimes on a
the go small portions sometimes on a stick
pocket sandwiches becoming very popular
pocket sandwiches becoming very popular and there if you see they are sealed so
and there if you see they are sealed so
and there if you see they are sealed so that the filling doesn’t come out
that the filling doesn’t come out
that the filling doesn’t come out because often you’re eating stuff like
because often you’re eating stuff like
because often you’re eating stuff like that with one hand because now in the
that with one hand because now in the
that with one hand because now in the other hand there’s always a mobile phone
other hand there’s always a mobile phone
other hand there’s always a mobile phone we are true that’s the way we’ve adapted
we are true that’s the way we’ve adapted
we are true that’s the way we’ve adapted our eating now and finally the most
our eating now and finally the most
our eating now and finally the most important quality every person I believe
important quality every person I believe
important quality every person I believe in the company is responsible for
in the company is responsible for
in the company is responsible for delivering quality customers are
delivering quality customers are
delivering quality customers are attaching more and more importance to
attaching more and more importance to
attaching more and more importance to the quality of the food that they eat
the quality of the food that they eat
the quality of the food that they eat which involves taste health nutrition
which involves taste health nutrition
which involves taste health nutrition convenience and pleasure
so I recall again my olden days when I
so I recall again my olden days when I had my business that was one of my cafes
had my business that was one of my cafes
had my business that was one of my cafes I must have been doing something right
I must have been doing something right
I must have been doing something right in my businesses to bring many
in my businesses to bring many
in my businesses to bring many appreciative customers to me send week
appreciative customers to me send week
appreciative customers to me send week Iglesias Shaggy died straits Mark
Iglesias Shaggy died straits Mark
Iglesias Shaggy died straits Mark Knopfler from dire straits and Ryan
Knopfler from dire straits and Ryan
Knopfler from dire straits and Ryan Adams Shakira didn’t allow me to take
Adams Shakira didn’t allow me to take
Adams Shakira didn’t allow me to take pictures with her
pictures with her
pictures with her [Applause]
so I hope I’ve given you a peek into the
so I hope I’ve given you a peek into the future of food my advice to you travel
future of food my advice to you travel
future of food my advice to you travel often eat well I visited approximately
often eat well I visited approximately
often eat well I visited approximately 26 countries and it’s helped me meet a
26 countries and it’s helped me meet a
26 countries and it’s helped me meet a lot of new people and experience
lot of new people and experience
lot of new people and experience cultures through food thank you
cultures through food thank you
cultures through food thank you [Applause]
”
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