both world owes Edna and back in August I had a call from a young lady working
I had a call from a young lady working
I had a call from a young lady working for TEDx and she said to me fab it’s
for TEDx and she said to me fab it’s
for TEDx and she said to me fab it’s about time good pick what I thought ok
about time good pick what I thought ok
about time good pick what I thought ok tom is an important topic in religion in
tom is an important topic in religion in
tom is an important topic in religion in philosophy I studied it you know and in
philosophy I studied it you know and in
philosophy I studied it you know and in science but it’s also true for business
science but it’s also true for business
science but it’s also true for business so I thought I’d dig in a little bit and
so I thought I’d dig in a little bit and
so I thought I’d dig in a little bit and I started to search on it and I ask the
I started to search on it and I ask the
I started to search on it and I ask the usual suspects mr. google and mrs.
usual suspects mr. google and mrs.
usual suspects mr. google and mrs. wikipedia and i found an interesting
wikipedia and i found an interesting
wikipedia and i found an interesting definition that i’m about to share with
definition that i’m about to share with
definition that i’m about to share with you time is a component quantity of
you time is a component quantity of
you time is a component quantity of various measurements used to sequence
various measurements used to sequence
various measurements used to sequence events to compare the duration of events
events to compare the duration of events
events to compare the duration of events or the intervals between them ok ok I’m
or the intervals between them ok ok I’m
or the intervals between them ok ok I’m losing you already it’s complex it’s
losing you already it’s complex it’s
losing you already it’s complex it’s complex and it’s true from the moment I
complex and it’s true from the moment I
complex and it’s true from the moment I started to work for mid-sized or large
started to work for mid-sized or large
started to work for mid-sized or large organization I have been confronted with
organization I have been confronted with
organization I have been confronted with the issue of time I don’t mean the usual
the issue of time I don’t mean the usual
the issue of time I don’t mean the usual choices that are only made to us women
choices that are only made to us women
choices that are only made to us women when we have to decide whether we want
when we have to decide whether we want
when we have to decide whether we want to work full time part time if we want
to work full time part time if we want
to work full time part time if we want to build a family or make a career or
to build a family or make a career or
to build a family or make a career or even if you want to try to do both know
even if you want to try to do both know
even if you want to try to do both know it’s important but not for today I mean
it’s important but not for today I mean
it’s important but not for today I mean in the manager time in the managerial
in the manager time in the managerial
in the manager time in the managerial dimension when change is a necessity and
dimension when change is a necessity and
dimension when change is a necessity and speed is the ruler if we cooperation
speed is the ruler if we cooperation
speed is the ruler if we cooperation want to achieve greater success or
want to achieve greater success or
want to achieve greater success or simply survive in the large corporations
simply survive in the large corporations
simply survive in the large corporations or even in the smaller one the agenda is
or even in the smaller one the agenda is
or even in the smaller one the agenda is rather full of change we change to
rather full of change we change to
rather full of change we change to optimize we change to restructure we
optimize we change to restructure we
optimize we change to restructure we change to be lien which tends to be more
change to be lien which tends to be more
change to be lien which tends to be more jile these days we all try and change
jile these days we all try and change
jile these days we all try and change too
too
too utilize of which try and change to be
utilize of which try and change to be
utilize of which try and change to be ueber izing or to not be actually
ueber izing or to not be actually
ueber izing or to not be actually authorized as you can see there are
authorized as you can see there are
authorized as you can see there are dozens of reasons to change and probably
dozens of reasons to change and probably
dozens of reasons to change and probably am forgetting and forgetting some of
am forgetting and forgetting some of
am forgetting and forgetting some of them equally we’ve got tons and tons kal
them equally we’ve got tons and tons kal
them equally we’ve got tons and tons kal tiles MSA of books talking about change
tiles MSA of books talking about change
tiles MSA of books talking about change management sixteen thousand titles are
management sixteen thousand titles are
management sixteen thousand titles are for sale on Amazon if you just Google
for sale on Amazon if you just Google
for sale on Amazon if you just Google with a small kind of denomination that’s
with a small kind of denomination that’s
with a small kind of denomination that’s rather a huge quantity of reasons and
rather a huge quantity of reasons and
rather a huge quantity of reasons and explanation explanations of how we do
explanation explanations of how we do
explanation explanations of how we do and we conduct change management so
and we conduct change management so
and we conduct change management so you’re going to tell me but what has
you’re going to tell me but what has
you’re going to tell me but what has this got to see with time well actually
this got to see with time well actually
this got to see with time well actually there is a another interesting number
there is a another interesting number
there is a another interesting number sixty percent of change management plan
sixty percent of change management plan
sixty percent of change management plan fail could be wrong it could be true in
fail could be wrong it could be true in
fail could be wrong it could be true in some kind of ways it’s not really
some kind of ways it’s not really
some kind of ways it’s not really important because let’s face the reality
important because let’s face the reality
important because let’s face the reality we know that change management plans
we know that change management plans
we know that change management plans that fail leave us with exhausted people
that fail leave us with exhausted people
that fail leave us with exhausted people with demotivated people we don’t know
with demotivated people we don’t know
with demotivated people we don’t know what tomorrow is going to be burnouts
what tomorrow is going to be burnouts
what tomorrow is going to be burnouts and in the worst cases suicides so yes
and in the worst cases suicides so yes
and in the worst cases suicides so yes it is about time that we employees
it is about time that we employees
it is about time that we employees leaders and reproduce consultants
leaders and reproduce consultants
leaders and reproduce consultants working for this whole ecosystem stopped
working for this whole ecosystem stopped
working for this whole ecosystem stopped wasting that precious time to actually
wasting that precious time to actually
wasting that precious time to actually that produces so little change in other
that produces so little change in other
that produces so little change in other worlds could we change and move from
worlds could we change and move from
worlds could we change and move from wasting time to making time in my daily
wasting time to making time in my daily
wasting time to making time in my daily practice I believe very strongly in
practice I believe very strongly in
practice I believe very strongly in three important virtues slowness truth
three important virtues slowness truth
three important virtues slowness truth and emotion let’s look at slowness
and emotion let’s look at slowness
and emotion let’s look at slowness slowness by slowness I don’t mean
slowness by slowness I don’t mean
slowness by slowness I don’t mean inertia I don’t mean lack of action I
inertia I don’t mean lack of action I
inertia I don’t mean lack of action I mean active slowness I mean the
mean active slowness I mean the
mean active slowness I mean the necessary time to
necessary time to
necessary time to back the time to think you know it takes
back the time to think you know it takes
back the time to think you know it takes time to think I mean the time to digest
time to think I mean the time to digest
time to think I mean the time to digest the change the time to learn to learn
the change the time to learn to learn
the change the time to learn to learn with the people we manage the time to
with the people we manage the time to
with the people we manage the time to connect the organization to its most
connect the organization to its most
connect the organization to its most important mission when when we’re in
important mission when when we’re in
important mission when when we’re in business satisfying our customers making
business satisfying our customers making
business satisfying our customers making them as happy as possible I know I know
them as happy as possible I know I know
them as happy as possible I know I know I already see some of the eyes nose kind
I already see some of the eyes nose kind
I already see some of the eyes nose kind of wondering this is a little bit
of wondering this is a little bit
of wondering this is a little bit provoking at a time when where we are
provoking at a time when where we are
provoking at a time when where we are all asked to go fast furious and even
all asked to go fast furious and even
all asked to go fast furious and even fast and furious let me share with you
fast and furious let me share with you
fast and furious let me share with you an example I was used to be working in
an example I was used to be working in
an example I was used to be working in the aluminum industry and in this
the aluminum industry and in this
the aluminum industry and in this industry we were making place big blocks
industry we were making place big blocks
industry we were making place big blocks of aluminum to make the wings and the
of aluminum to make the wings and the
of aluminum to make the wings and the fuselage of most aircraft we fly with we
fuselage of most aircraft we fly with we
fuselage of most aircraft we fly with we had a bit of a problem to meet the
had a bit of a problem to meet the
had a bit of a problem to meet the undetected quality that our customers
undetected quality that our customers
undetected quality that our customers were expecting we had done a lot of
were expecting we had done a lot of
were expecting we had done a lot of things implemented good processes we had
things implemented good processes we had
things implemented good processes we had tried new sort of you know key
tried new sort of you know key
tried new sort of you know key performance indicators but we couldn’t
performance indicators but we couldn’t
performance indicators but we couldn’t resolve it just by doing all of this
resolve it just by doing all of this
resolve it just by doing all of this including executive decision and
including executive decision and
including executive decision and engineers you know we’re scratching
engineers you know we’re scratching
engineers you know we’re scratching their heads at the time i was in
their heads at the time i was in
their heads at the time i was in marketing and i knew little on
marketing and i knew little on
marketing and i knew little on industrial processes so i had only just
industrial processes so i had only just
industrial processes so i had only just one question in mind why why and why it
one question in mind why why and why it
one question in mind why why and why it doesn’t work anymore so I asked the vips
doesn’t work anymore so I asked the vips
doesn’t work anymore so I asked the vips the very intelligent people customers
the very intelligent people customers
the very intelligent people customers and employees yes indeed customer then
and employees yes indeed customer then
and employees yes indeed customer then please and I interviewed them I asked
please and I interviewed them I asked
please and I interviewed them I asked them what was going on I was actually
them what was going on I was actually
them what was going on I was actually shocked you know very surprised to see
shocked you know very surprised to see
shocked you know very surprised to see that at the end of the day those guys
that at the end of the day those guys
that at the end of the day those guys those workers were making those plates
those workers were making those plates
those workers were making those plates for these customers had no idea what
for these customers had no idea what
for these customers had no idea what these parts were all about and what they
these parts were all about and what they
these parts were all about and what they were for sometimes they didn’t even know
were for sometimes they didn’t even know
were for sometimes they didn’t even know who was the customer their job became
who was the customer their job became
who was the customer their job became without any purpose they
without any purpose they
without any purpose they became like robots so how did we fix it
became like robots so how did we fix it
became like robots so how did we fix it I don’t want to say simply I took the
I don’t want to say simply I took the
I don’t want to say simply I took the workers of the line and I met them meet
workers of the line and I met them meet
workers of the line and I met them meet with the customers the sales force
with the customers the sales force
with the customers the sales force brought the customers in the facility in
brought the customers in the facility in
brought the customers in the facility in the production facility understand the
the production facility understand the
the production facility understand the time to explain the purpose of the work
time to explain the purpose of the work
time to explain the purpose of the work they spend the time to explain those
they spend the time to explain those
they spend the time to explain those guys what was happening with those
guys what was happening with those
guys what was happening with those plates let me say that again I took the
plates let me say that again I took the
plates let me say that again I took the workers of the line so imagine at the
workers of the line so imagine at the
workers of the line so imagine at the time I’m in marketing I’m still I was a
time I’m in marketing I’m still I was a
time I’m in marketing I’m still I was a woman and I had to explain the floor of
woman and I had to explain the floor of
woman and I had to explain the floor of the plant managers that I had to take
the plant managers that I had to take
the plant managers that I had to take those guys off that means time not spent
those guys off that means time not spent
those guys off that means time not spent producing and explain that that could
producing and explain that that could
producing and explain that that could improve quality and productivity it
improve quality and productivity it
improve quality and productivity it sounded revolutionary truth I’m noticed
sounded revolutionary truth I’m noticed
sounded revolutionary truth I’m noticed over time that I get the best of my team
over time that I get the best of my team
over time that I get the best of my team when I tell the things as they are I
when I tell the things as they are I
when I tell the things as they are I know it can be scary good or bad and
know it can be scary good or bad and
know it can be scary good or bad and when I encourage transparency you know
when I encourage transparency you know
when I encourage transparency you know startups today they fascinate everybody
startups today they fascinate everybody
startups today they fascinate everybody they go faster why that well because in
they go faster why that well because in
they go faster why that well because in startups people speak more openly more
startups people speak more openly more
startups people speak more openly more directly they share the same value they
directly they share the same value they
directly they share the same value they are aligned to world the same goal let
are aligned to world the same goal let
are aligned to world the same goal let me see another experience in healthcare
me see another experience in healthcare
me see another experience in healthcare in healthcare products must comply to
in healthcare products must comply to
in healthcare products must comply to Public Regulation and Public Regulation
Public Regulation and Public Regulation
Public Regulation and Public Regulation very often change the change to improve
very often change the change to improve
very often change the change to improve patient safety their change to follow
patient safety their change to follow
patient safety their change to follow science that means that companies have
science that means that companies have
science that means that companies have to assess reassess their processes their
to assess reassess their processes their
to assess reassess their processes their products their packaging pretty much
products their packaging pretty much
products their packaging pretty much everything and that means a lot of work
everything and that means a lot of work
everything and that means a lot of work for the teams that the managers have to
for the teams that the managers have to
for the teams that the managers have to make sure that it’s it’s done it’s done
make sure that it’s it’s done it’s done
make sure that it’s it’s done it’s done others set deadlines and you know what
others set deadlines and you know what
others set deadlines and you know what with deadlines it’s about time so as to
with deadlines it’s about time so as to
with deadlines it’s about time so as to close so what happens well well
close so what happens well well
close so what happens well well sometimes teams they just
sometimes teams they just
sometimes teams they just stay half where they are right they just
stay half where they are right they just
stay half where they are right they just do a little bit of it and they know that
do a little bit of it and they know that
do a little bit of it and they know that they’re going to miss the deadline but
they’re going to miss the deadline but
they’re going to miss the deadline but they don’t say anything and that’s the
they don’t say anything and that’s the
they don’t say anything and that’s the problem but the biggest problem is not
problem but the biggest problem is not
problem but the biggest problem is not so much that we don’t meet the deadline
so much that we don’t meet the deadline
so much that we don’t meet the deadline is that they don’t they’re saying what’s
is that they don’t they’re saying what’s
is that they don’t they’re saying what’s happening they don’t they are saying the
happening they don’t they are saying the
happening they don’t they are saying the truth and that can be a big problem in
truth and that can be a big problem in
truth and that can be a big problem in this kind of industries you could be
this kind of industries you could be
this kind of industries you could be caught and be getting into a crisis
caught and be getting into a crisis
caught and be getting into a crisis reputational image it could be also a
reputational image it could be also a
reputational image it could be also a patient safety issue so of course we had
patient safety issue so of course we had
patient safety issue so of course we had to fix the problem and how did we do
to fix the problem and how did we do
to fix the problem and how did we do that well the first thing was for the
that well the first thing was for the
that well the first thing was for the management to recognize recognize there
management to recognize recognize there
management to recognize recognize there was a problem be conscious there is a
was a problem be conscious there is a
was a problem be conscious there is a problem therefore you can move the
problem therefore you can move the
problem therefore you can move the second thing we had to do was to
second thing we had to do was to
second thing we had to do was to encourage but listen to this we also
encourage but listen to this we also
encourage but listen to this we also rewarded transparency we make people
rewarded transparency we make people
rewarded transparency we make people telling the truth there is power in
telling the truth there is power in
telling the truth there is power in telling the truth truth creates trust
telling the truth truth creates trust
telling the truth truth creates trust and Tyler emotion change means moving
and Tyler emotion change means moving
and Tyler emotion change means moving people emotionally physically sometimes
people emotionally physically sometimes
people emotionally physically sometimes as well remember those workers who were
as well remember those workers who were
as well remember those workers who were in the plant well some of them cried
in the plant well some of them cried
in the plant well some of them cried they were so proud to discover they were
they were so proud to discover they were
they were so proud to discover they were making parts for the Airbus a380 yes
making parts for the Airbus a380 yes
making parts for the Airbus a380 yes they cried most change management plans
they cried most change management plans
they cried most change management plans today the motto of them what is it
today the motto of them what is it
today the motto of them what is it reducing costs increasing revenue
reducing costs increasing revenue
reducing costs increasing revenue unfortunately people don’t get up in the
unfortunately people don’t get up in the
unfortunately people don’t get up in the morning to increase productivity by 5%
morning to increase productivity by 5%
morning to increase productivity by 5% to exactly they don’t get up in the
to exactly they don’t get up in the
to exactly they don’t get up in the morning to you increase market share by
morning to you increase market share by
morning to you increase market share by ten percent they don’t get up in the
ten percent they don’t get up in the
ten percent they don’t get up in the morning to reduce the work force
morning to reduce the work force
morning to reduce the work force particularly when it’s their colleagues
particularly when it’s their colleagues
particularly when it’s their colleagues they get up in the morning to build the
they get up in the morning to build the
they get up in the morning to build the largest aircraft in the world so do we
largest aircraft in the world so do we
largest aircraft in the world so do we need to be Mandela or Michelle Obama to
need to be Mandela or Michelle Obama to
need to be Mandela or Michelle Obama to do that I don’t think so what we need to
do that I don’t think so what we need to
do that I don’t think so what we need to do is to find that little thing that
do is to find that little thing that
do is to find that little thing that moves
moves
moves we need to take the time to understand
we need to take the time to understand
we need to take the time to understand that little thing or that big thing that
that little thing or that big thing that
that little thing or that big thing that is hidden behind piles sometimes of
is hidden behind piles sometimes of
is hidden behind piles sometimes of process throws that we forgot this time
process throws that we forgot this time
process throws that we forgot this time like this situation in the plant I call
like this situation in the plant I call
like this situation in the plant I call it meaning so yes it is about time when
it meaning so yes it is about time when
it meaning so yes it is about time when we embarked in the corporate world for
we embarked in the corporate world for
we embarked in the corporate world for destination change that we make space
destination change that we make space
destination change that we make space for slowness truth and emotion thank you
for slowness truth and emotion thank you
for slowness truth and emotion thank you very much
”
Be First to Comment