how should you handle cancellations and refunds so I got a question from one of
refunds so I got a question from one of
refunds so I got a question from one of my suppliers Edie and and maybe
my suppliers Edie and and maybe
my suppliers Edie and and maybe suppliers not a great words a good
suppliers not a great words a good
suppliers not a great words a good friend Edie is my website host ER so my
friend Edie is my website host ER so my
friend Edie is my website host ER so my website is with his company bounce web
website is with his company bounce web
website is with his company bounce web and he wrote into me with a question and
and he wrote into me with a question and
and he wrote into me with a question and he was asking more cancellations and
he was asking more cancellations and
he was asking more cancellations and refunds and he’s struggling with people
refunds and he’s struggling with people
refunds and he’s struggling with people who want their money back so he has a 30
who want their money back so he has a 30
who want their money back so he has a 30 day money back guarantee if you’re not
day money back guarantee if you’re not
day money back guarantee if you’re not happy to get your 30 days you have your
happy to get your 30 days you have your
happy to get your 30 days you have your money back in full but he’s he has
money back in full but he’s he has
money back in full but he’s he has people complaining past at 30 days
people complaining past at 30 days
people complaining past at 30 days people who want their money back
people who want their money back
people who want their money back afterwards in the complaint so what do
afterwards in the complaint so what do
afterwards in the complaint so what do you do now I love Edie my website used
you do now I love Edie my website used
you do now I love Edie my website used to go down constantly from all the
to go down constantly from all the
to go down constantly from all the traffic that we got and since moving
traffic that we got and since moving
traffic that we got and since moving over to him it hasn’t gone down so for
over to him it hasn’t gone down so for
over to him it hasn’t gone down so for that reason alone and I need to do at
that reason alone and I need to do at
that reason alone and I need to do at least one video for you you can save my
least one video for you you can save my
least one video for you you can save my business multiple times but it is a guy
business multiple times but it is a guy
business multiple times but it is a guy who gets serviced okay if I email a with
who gets serviced okay if I email a with
who gets serviced okay if I email a with a question a problem he is on it a 2:00
a question a problem he is on it a 2:00
a question a problem he is on it a 2:00 in the morning whenever I need to help
in the morning whenever I need to help
in the morning whenever I need to help he is on it doing it so I gotta answer
he is on it doing it so I gotta answer
he is on it doing it so I gotta answer this question here’s my view on
this question here’s my view on
this question here’s my view on cancellations and refunds okay and you
cancellations and refunds okay and you
cancellations and refunds okay and you know what before we get into that let me
know what before we get into that let me
know what before we get into that let me share some beliefs that I have and this
share some beliefs that I have and this
share some beliefs that I have and this will help guide my opinion
will help guide my opinion
will help guide my opinion the first is I don’t like charging
the first is I don’t like charging
the first is I don’t like charging people when they don’t feel like they’re
people when they don’t feel like they’re
people when they don’t feel like they’re getting value okay maybe that’s
getting value okay maybe that’s
getting value okay maybe that’s something in me I like to please people
something in me I like to please people
something in me I like to please people I want to feel good about what I’m doing
I want to feel good about what I’m doing
I want to feel good about what I’m doing the service and the products that I’m
the service and the products that I’m
the service and the products that I’m providing and I want people to feel like
providing and I want people to feel like
providing and I want people to feel like they got incredible value for what
they got incredible value for what
they got incredible value for what they’re buying so if somebody’s buying
they’re buying so if somebody’s buying
they’re buying so if somebody’s buying one of my $7 suger guides I want them to
one of my $7 suger guides I want them to
one of my $7 suger guides I want them to feel that they’re getting way more value
feel that they’re getting way more value
feel that they’re getting way more value out of that than the seven dollars that
out of that than the seven dollars that
out of that than the seven dollars that we’re charging and this goes all the way
we’re charging and this goes all the way
we’re charging and this goes all the way up to the brains that I’m I may charge
up to the brains that I’m I may charge
up to the brains that I’m I may charge hundreds of thousands of dollars to for
hundreds of thousands of dollars to for
hundreds of thousands of dollars to for services that I’m giving them I want I
services that I’m giving them I want I
services that I’m giving them I want I want people to be over the moon happy
want people to be over the moon happy
want people to be over the moon happy with what I’m delivering if they’re not
with what I’m delivering if they’re not
with what I’m delivering if they’re not then I’m not happy it doesn’t make me
then I’m not happy it doesn’t make me
then I’m not happy it doesn’t make me feel good okay and adds the same kind of
feel good okay and adds the same kind of
feel good okay and adds the same kind of guy and you should be too you shouldn’t
guy and you should be too you shouldn’t
guy and you should be too you shouldn’t feel happy about ripping off your
feel happy about ripping off your
feel happy about ripping off your clients I don’t want people to be
clients I don’t want people to be
clients I don’t want people to be unhappy with what I’m giving them this
unhappy with what I’m giving them this
unhappy with what I’m giving them this one is I hate dealing with hassle and
one is I hate dealing with hassle and
one is I hate dealing with hassle and crap in my business okay I try to avoid
crap in my business okay I try to avoid
crap in my business okay I try to avoid it at all costs and a lot of times when
it at all costs and a lot of times when
it at all costs and a lot of times when people write in with with cancellation
people write in with with cancellation
people write in with with cancellation requests and they’re being you know
requests and they’re being you know
requests and they’re being you know they’re just being a negative person
they’re just being a negative person
they’re just being a negative person they’re being the little man right
they’re being the little man right
they’re being the little man right they’re being the little man they’re
they’re being the little man they’re
they’re being the little man they’re hating on your business even though
hating on your business even though
hating on your business even though you’ve done everything right and you’re
you’ve done everything right and you’re
you’ve done everything right and you’re not gonna please everybody you’re still
not gonna please everybody you’re still
not gonna please everybody you’re still gonna have the people who will find a
gonna have the people who will find a
gonna have the people who will find a reason to hate on your company don’t
reason to hate on your company don’t
reason to hate on your company don’t fight with them you know I don’t know I
fight with them you know I don’t know I
fight with them you know I don’t know I would just give them what they want I
would just give them what they want I
would just give them what they want I would give them the refund past 30 days
would give them the refund past 30 days
would give them the refund past 30 days whatever I wouldn’t care about it
whatever I wouldn’t care about it
whatever I wouldn’t care about it for a couple reasons one again you don’t
for a couple reasons one again you don’t
for a couple reasons one again you don’t want people to be unhappy and it’s not a
want people to be unhappy and it’s not a
want people to be unhappy and it’s not a marketing thing at least for me it’s not
marketing thing at least for me it’s not
marketing thing at least for me it’s not it’s not a marketing thing when I do
it’s not a marketing thing when I do
it’s not a marketing thing when I do that if I give somebody a refund I don’t
that if I give somebody a refund I don’t
that if I give somebody a refund I don’t care because they’re gonna go tell their
care because they’re gonna go tell their
care because they’re gonna go tell their friends about how bad it was or how
friends about how bad it was or how
friends about how bad it was or how great it was right I don’t care what
great it was right I don’t care what
great it was right I don’t care what they’re gonna think it’s for me like I
they’re gonna think it’s for me like I
they’re gonna think it’s for me like I don’t I don’t feel good with people
don’t I don’t feel good with people
don’t I don’t feel good with people feeling like they didn’t get quality out
feeling like they didn’t get quality out
feeling like they didn’t get quality out of what I was creating and the second
of what I was creating and the second
of what I was creating and the second one is that I don’t want to deal with
one is that I don’t want to deal with
one is that I don’t want to deal with all the negativity that comes from some
all the negativity that comes from some
all the negativity that comes from some of these customers right if somebody’s
of these customers right if somebody’s
of these customers right if somebody’s just hating on your business and you
just hating on your business and you
just hating on your business and you have this rule walls past 30 days so I’m
have this rule walls past 30 days so I’m
have this rule walls past 30 days so I’m not gonna give you your money back if
not gonna give you your money back if
not gonna give you your money back if you value service if you value good
you value service if you value good
you value service if you value good relationships then having that one
relationships then having that one
relationships then having that one customer hate on you and fight with you
customer hate on you and fight with you
customer hate on you and fight with you it’s not just gonna impact you for that
it’s not just gonna impact you for that
it’s not just gonna impact you for that 10 minutes that you’re in that
10 minutes that you’re in that
10 minutes that you’re in that discussion it’s like the rest of your
discussion it’s like the rest of your
discussion it’s like the rest of your day you’re gonna be thinking about this
day you’re gonna be thinking about this
day you’re gonna be thinking about this but this is gonna be a cancer on the
but this is gonna be a cancer on the
but this is gonna be a cancer on the rest of your day maybe the rest of your
rest of your day maybe the rest of your
rest of your day maybe the rest of your week at least for me it is if I’m
week at least for me it is if I’m
week at least for me it is if I’m fighting with somebody on something like
fighting with somebody on something like
fighting with somebody on something like I just gotta let this go
I just gotta let this go
I just gotta let this go I don’t care they can win I don’t need
I don’t care they can win I don’t need
I don’t care they can win I don’t need to win but I don’t want to think about
to win but I don’t want to think about
to win but I don’t want to think about this all week because it’s preventing me
this all week because it’s preventing me
this all week because it’s preventing me from doing other things that are way
from doing other things that are way
from doing other things that are way more important so add if I were you I
more important so add if I were you I
more important so add if I were you I would just give it to them
would just give it to them
would just give it to them let them be happy let yourself be happy
let them be happy let yourself be happy
let them be happy let yourself be happy read yourself with the negativity that
read yourself with the negativity that
read yourself with the negativity that they’re dumping on your business and
they’re dumping on your business and
they’re dumping on your business and focus your efforts and energies on
focus your efforts and energies on
focus your efforts and energies on positive things and make you feel good
positive things and make you feel good
positive things and make you feel good create amazing things and help change
create amazing things and help change
create amazing things and help change the world believe if those are watching
the world believe if those are watching
the world believe if those are watching you like the videos let me know you
you like the videos let me know you
you like the videos let me know you think leave a thumbs up below leave a
think leave a thumbs up below leave a
think leave a thumbs up below leave a comment I want to know what you think
comment I want to know what you think
comment I want to know what you think about cancellations and refunds am I
about cancellations and refunds am I
about cancellations and refunds am I crazy is this what you do I want to know
crazy is this what you do I want to know
crazy is this what you do I want to know your thoughts leave it below if you have
your thoughts leave it below if you have
your thoughts leave it below if you have a question for me too you can leave it
a question for me too you can leave it
a question for me too you can leave it below I’ll make a video response and
below I’ll make a video response and
below I’ll make a video response and subscribe to the channel if you want to
subscribe to the channel if you want to
subscribe to the channel if you want to see more videos like this thank you guys
see more videos like this thank you guys
see more videos like this thank you guys so much and I’ll see you soon
”
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