[Applause] [Music]
[Music]
[Music] [Applause]
[Applause]
[Applause] if I type lawyers are into Google I get
if I type lawyers are into Google I get
if I type lawyers are into Google I get this result lawyers are scum
this result lawyers are scum
this result lawyers are scum lawyers are liars
lawyers are liars
lawyers are liars where’s evil I’m a lawyer
back in 2001 I was a technology lawyer
back in 2001 I was a technology lawyer in a prestigious London law firm but
in a prestigious London law firm but
in a prestigious London law firm but before you write me off I did my
before you write me off I did my
before you write me off I did my presentations using rap this prosecution
presentations using rap this prosecution
presentations using rap this prosecution it’s hard copyright is so fun Thank You
it’s hard copyright is so fun Thank You
it’s hard copyright is so fun Thank You fines in taxes up front be yo yo yo yo
then I realized there’s a really small
then I realized there’s a really small market for rapping lawyers in fact I had
market for rapping lawyers in fact I had
market for rapping lawyers in fact I had a monopoly but why dr. Larry Richard the
a monopoly but why dr. Larry Richard the
a monopoly but why dr. Larry Richard the lawyer and psychologist in the US has
lawyer and psychologist in the US has
lawyer and psychologist in the US has data that shows that lawyers are
data that shows that lawyers are
data that shows that lawyers are extremely low on sociability sociability
extremely low on sociability sociability
extremely low on sociability sociability is a desire to interact with people I
is a desire to interact with people I
is a desire to interact with people I had a desire to interact with people so
had a desire to interact with people so
had a desire to interact with people so one Monday morning I was sitting in an
one Monday morning I was sitting in an
one Monday morning I was sitting in an airless windowless office reviewing yet
airless windowless office reviewing yet
airless windowless office reviewing yet another fad technology contract when the
another fad technology contract when the
another fad technology contract when the words of that famous poet philosopher
words of that famous poet philosopher
words of that famous poet philosopher and artist
and artist
and artist Eminem
Eminem
Eminem spoke to me the soul’s escaping through
spoke to me the soul’s escaping through
spoke to me the soul’s escaping through a hole that is gaping that’s exactly how
a hole that is gaping that’s exactly how
a hole that is gaping that’s exactly how I was feeling not that Eminem is usually
I was feeling not that Eminem is usually
I was feeling not that Eminem is usually my career advisor but there was truths
my career advisor but there was truths
my career advisor but there was truths in there yo something in me broke
in there yo something in me broke
in there yo something in me broke I left the law one moment as the Asian
I left the law one moment as the Asian
I left the law one moment as the Asian parents dream the next I was booming my
parents dream the next I was booming my
parents dream the next I was booming my voice across regional radio as a DJ
voice across regional radio as a DJ
voice across regional radio as a DJ single-handedly busting Asian
single-handedly busting Asian
single-handedly busting Asian stereotypes I was a DJ for 10 years then
stereotypes I was a DJ for 10 years then
stereotypes I was a DJ for 10 years then my mother’s voice like that song you
my mother’s voice like that song you
my mother’s voice like that song you can’t get out of your head uh malloy a
can’t get out of your head uh malloy a
can’t get out of your head uh malloy a girl in a rapping world it got even
girl in a rapping world it got even
girl in a rapping world it got even louder I heard her saying oh yeah why
louder I heard her saying oh yeah why
louder I heard her saying oh yeah why don’t you go back to free Hills so I
don’t you go back to free Hills so I
don’t you go back to free Hills so I went back to the law don’t endure but
went back to the law don’t endure but
went back to the law don’t endure but not as a lawyer in client relationship
not as a lawyer in client relationship
not as a lawyer in client relationship management and things had really changed
management and things had really changed
management and things had really changed the robots had come to lawyer town
the robots had come to lawyer town
the robots had come to lawyer town almost all the work I did as a junior
almost all the work I did as a junior
almost all the work I did as a junior lawyer in the 90s can now be done by a
lawyer in the 90s can now be done by a
lawyer in the 90s can now be done by a robot that technology contract I
robot that technology contract I
robot that technology contract I reviewed in that airless windowless room
reviewed in that airless windowless room
reviewed in that airless windowless room done by a robot there’s a new robot
done by a robot there’s a new robot
done by a robot there’s a new robot lawyer built on an artificial
lawyer built on an artificial
lawyer built on an artificial intelligence platform that creates
intelligence platform that creates
intelligence platform that creates confidentiality agreements in seven
confidentiality agreements in seven
confidentiality agreements in seven minutes compared with the half a day it
minutes compared with the half a day it
minutes compared with the half a day it took me how amazing all that drudgery
took me how amazing all that drudgery
took me how amazing all that drudgery God that robot lawyer is called robot
God that robot lawyer is called robot
God that robot lawyer is called robot lawyer Lisa our yueshen have stood thank
lawyer Lisa our yueshen have stood thank
lawyer Lisa our yueshen have stood thank you one of my favorite robots is called
you one of my favorite robots is called
you one of my favorite robots is called do not pay josh Browder a 19 year old
do not pay josh Browder a 19 year old
do not pay josh Browder a 19 year old Stanford student got his driver’s
Stanford student got his driver’s
Stanford student got his driver’s license
license
license then quickly amassed a heap of mostly
then quickly amassed a heap of mostly
then quickly amassed a heap of mostly unfair parking fines his parents did
unfair parking fines his parents did
unfair parking fines his parents did what good parents do they refused to
what good parents do they refused to
what good parents do they refused to keep paying them and he did what a smart
keep paying them and he did what a smart
keep paying them and he did what a smart 19 year old would do he locked himself
19 year old would do he locked himself
19 year old would do he locked himself in his bedroom and he created a bot that
in his bedroom and he created a bot that
in his bedroom and he created a bot that got him out of those unfair parking
got him out of those unfair parking
got him out of those unfair parking fines he now offers it as a free service
fines he now offers it as a free service
fines he now offers it as a free service and so far it has saved over four
and so far it has saved over four
and so far it has saved over four million u.s. dollars this is disruption
million u.s. dollars this is disruption
million u.s. dollars this is disruption and it’s happening in other professions
and it’s happening in other professions
and it’s happening in other professions medicine engineering education pretty
medicine engineering education pretty
medicine engineering education pretty much any job that is logical maybe
much any job that is logical maybe
much any job that is logical maybe they’ll be a robot dr. Lisa well my
they’ll be a robot dr. Lisa well my
they’ll be a robot dr. Lisa well my parents would be so proud
parents would be so proud
parents would be so proud both a lawyer and a doctor within the
both a lawyer and a doctor within the
both a lawyer and a doctor within the next two years one of our largest
next two years one of our largest
next two years one of our largest institutions will appoint an AI machine
institutions will appoint an AI machine
institutions will appoint an AI machine as a board member I feel like a huge
as a board member I feel like a huge
as a board member I feel like a huge amounts of data and ask for its opinion
amounts of data and ask for its opinion
amounts of data and ask for its opinion and if an AI machine could be a board
and if an AI machine could be a board
and if an AI machine could be a board member is anyone safe what is left for
member is anyone safe what is left for
member is anyone safe what is left for us what is it that humans can uniquely
us what is it that humans can uniquely
us what is it that humans can uniquely do Sandi is a 40 year old mother of two
do Sandi is a 40 year old mother of two
do Sandi is a 40 year old mother of two who wakes up every morning at 5:00 to
who wakes up every morning at 5:00 to
who wakes up every morning at 5:00 to over 300 unread emails she plows through
over 300 unread emails she plows through
over 300 unread emails she plows through the walls getting ready and by the time
the walls getting ready and by the time
the walls getting ready and by the time she gets to work there’s a conga line of
she gets to work there’s a conga line of
she gets to work there’s a conga line of people waiting to meet with her in
people waiting to meet with her in
people waiting to meet with her in between she churns out urgent contracts
between she churns out urgent contracts
between she churns out urgent contracts she’s a corporate lawyer overwhelmed
she’s a corporate lawyer overwhelmed
she’s a corporate lawyer overwhelmed with busyness describing this Sandi
with busyness describing this Sandi
with busyness describing this Sandi started to cry she wasn’t alone despite
started to cry she wasn’t alone despite
started to cry she wasn’t alone despite this all-too-common despair nothing was
this all-too-common despair nothing was
this all-too-common despair nothing was changing it so I co-founded a team
changing it so I co-founded a team
changing it so I co-founded a team called reimagine legal designed to help
called reimagine legal designed to help
called reimagine legal designed to help professionals like sandy she was shown
professionals like sandy she was shown
professionals like sandy she was shown how to automate basic contracts to get
how to automate basic contracts to get
how to automate basic contracts to get rid of the drudgery was he excited
rid of the drudgery was he excited
rid of the drudgery was he excited no she hated it where we thought AI is a
no she hated it where we thought AI is a
no she hated it where we thought AI is a gift she only saw it as a threat most of
gift she only saw it as a threat most of
gift she only saw it as a threat most of us are frightened by change lawyers
us are frightened by change lawyers
us are frightened by change lawyers terrified
terrified
terrified that’s because lawyers are trained to
that’s because lawyers are trained to
that’s because lawyers are trained to review all of the data and to ask what
review all of the data and to ask what
review all of the data and to ask what is the worst that can happen what are
is the worst that can happen what are
is the worst that can happen what are all the things that can go wrong that’s
all the things that can go wrong that’s
all the things that can go wrong that’s the job of a lawyer they often come
the job of a lawyer they often come
the job of a lawyer they often come across as more logical less emotional
across as more logical less emotional
across as more logical less emotional more in their heads less in their hearts
more in their heads less in their hearts
more in their heads less in their hearts in other words somewhat robotic then
in other words somewhat robotic then
in other words somewhat robotic then along comes a machine that does robot
along comes a machine that does robot
along comes a machine that does robot better than a lawyer can ever do and the
better than a lawyer can ever do and the
better than a lawyer can ever do and the world becomes a dangerous place for
world becomes a dangerous place for
world becomes a dangerous place for lawyers lawyers can’t stand still in the
lawyers lawyers can’t stand still in the
lawyers lawyers can’t stand still in the face of this none of us can we have to
face of this none of us can we have to
face of this none of us can we have to respond how are we going to respond
respond how are we going to respond
respond how are we going to respond rather than compete head-to-head in a
rather than compete head-to-head in a
rather than compete head-to-head in a race we can’t win
race we can’t win
race we can’t win we can’t out robot the robot instead we
we can’t out robot the robot instead we
we can’t out robot the robot instead we need to double down on being more human
need to double down on being more human
need to double down on being more human what is it that a robot cannot yet
what is it that a robot cannot yet
what is it that a robot cannot yet Express that only we can as humans
Express that only we can as humans
Express that only we can as humans imagine you walk into a lush green oasis
imagine you walk into a lush green oasis
imagine you walk into a lush green oasis with cushion line couches if favorite
with cushion line couches if favorite
with cushion line couches if favorite coffee is waiting for you you smell the
coffee is waiting for you you smell the
coffee is waiting for you you smell the calming scent of lavender with a hint of
calming scent of lavender with a hint of
calming scent of lavender with a hint of lemongrass your warmly greeted by name
lemongrass your warmly greeted by name
lemongrass your warmly greeted by name given a huge hug where are you you are
given a huge hug where are you you are
given a huge hug where are you you are in court this scenario is underpinned by
in court this scenario is underpinned by
in court this scenario is underpinned by the one thing we can express that robots
the one thing we can express that robots
the one thing we can express that robots cannot empathy the way to double down on
cannot empathy the way to double down on
cannot empathy the way to double down on being human is through an empathy
being human is through an empathy
being human is through an empathy revolution empathy
revolution empathy
revolution empathy is going to be the most important skill
is going to be the most important skill
is going to be the most important skill in the 21st century when I moved from
in the 21st century when I moved from
in the 21st century when I moved from being a DJ to an ABC breakfast presenter
being a DJ to an ABC breakfast presenter
being a DJ to an ABC breakfast presenter I reveled in the intimate conversations
I reveled in the intimate conversations
I reveled in the intimate conversations I had with my guests I shared moments of
I had with my guests I shared moments of
I had with my guests I shared moments of laughter with tuna fish and politicians
laughter with tuna fish and politicians
laughter with tuna fish and politicians and chefs later I went to Stanford
and chefs later I went to Stanford
and chefs later I went to Stanford d.school to study human centered design
d.school to study human centered design
d.school to study human centered design I learned it always starts with the
I learned it always starts with the
I learned it always starts with the human it always starts with empathy
human it always starts with empathy
human it always starts with empathy you’d be surprised how much is not
you’d be surprised how much is not
you’d be surprised how much is not designed with empathy and people in mind
designed with empathy and people in mind
designed with empathy and people in mind you know those 100 page unreadable terms
you know those 100 page unreadable terms
you know those 100 page unreadable terms and conditions in teeny tiny writing
and conditions in teeny tiny writing
and conditions in teeny tiny writing that you’re forced to accept with any
that you’re forced to accept with any
that you’re forced to accept with any product they are not designed with
product they are not designed with
product they are not designed with empathy and you in mind but things are
empathy and you in mind but things are
empathy and you in mind but things are changing there is hope even lawyers have
changing there is hope even lawyers have
changing there is hope even lawyers have started this journey they’re doubling
started this journey they’re doubling
started this journey they’re doubling down on being human they’ve started to
down on being human they’ve started to
down on being human they’ve started to use an approach called empathy
use an approach called empathy
use an approach called empathy interviewing they’re asking their
interviewing they’re asking their
interviewing they’re asking their customers hey how do you feel when you
customers hey how do you feel when you
customers hey how do you feel when you receive a contract like this some client
receive a contract like this some client
receive a contract like this some client responses are not repeatable so let’s go
responses are not repeatable so let’s go
responses are not repeatable so let’s go back to Sandy Sandy’s in the middle of
back to Sandy Sandy’s in the middle of
back to Sandy Sandy’s in the middle of an empathy revolution for the first time
an empathy revolution for the first time
an empathy revolution for the first time she employers empathy interviewing she
she employers empathy interviewing she
she employers empathy interviewing she said it’s like I met someone new today
said it’s like I met someone new today
said it’s like I met someone new today Dave really opened up I never realized
Dave really opened up I never realized
Dave really opened up I never realized these things were so important to him
these things were so important to him
these things were so important to him Dave and sandy had been sharing an
Dave and sandy had been sharing an
Dave and sandy had been sharing an office for 10 years it’s because the
office for 10 years it’s because the
office for 10 years it’s because the robots have freed up our time that we
robots have freed up our time that we
robots have freed up our time that we can do this human centric work the
can do this human centric work the
can do this human centric work the challenge of AI forces us to rediscover
challenge of AI forces us to rediscover
challenge of AI forces us to rediscover and value what is truly human in our
and value what is truly human in our
and value what is truly human in our work and that is a higher gift
so one day when I type lawyers are into
so one day when I type lawyers are into Google I’d like to see these words
Google I’d like to see these words
Google I’d like to see these words lawyers are caring lawyers are
lawyers are caring lawyers are
lawyers are caring lawyers are compassionate lawyers are empathy
compassionate lawyers are empathy
compassionate lawyers are empathy revolutionaries yo
revolutionaries yo
revolutionaries yo [Applause]
”
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