for all of our history as a species we’ve contrasted two types of system
we’ve contrasted two types of system
we’ve contrasted two types of system ordered systems and chaotic systems and
ordered systems and chaotic systems and
ordered systems and chaotic systems and other systems have huge value for
other systems have huge value for
other systems have huge value for Humanity it gives us legal structure at
Humanity it gives us legal structure at
Humanity it gives us legal structure at the present level in operating theaters
the present level in operating theaters
the present level in operating theaters it means we can rely on the fact that
it means we can rely on the fact that
it means we can rely on the fact that they’ll count out the surgical
they’ll count out the surgical
they’ll count out the surgical instruments as they counted them in and
instruments as they counted them in and
instruments as they counted them in and you won’t have to be operated on for a
you won’t have to be operated on for a
you won’t have to be operated on for a second time as I get older I find that
second time as I get older I find that
second time as I get older I find that sort of process of increasing importance
sort of process of increasing importance
sort of process of increasing importance order is hugely valuable to human beings
order is hugely valuable to human beings
order is hugely valuable to human beings on a negative side a fear of chaos has
on a negative side a fear of chaos has
on a negative side a fear of chaos has been used to impose order unnecessarily
been used to impose order unnecessarily
been used to impose order unnecessarily and destroy creative creativity and to
and destroy creative creativity and to
and destroy creative creativity and to destroy freedom the reality is over the
destroy freedom the reality is over the
destroy freedom the reality is over the last 40 or 50 years we’ve taken an
last 40 or 50 years we’ve taken an
last 40 or 50 years we’ve taken an engineering focus on society and
engineering focus on society and
engineering focus on society and engineering metaphor
engineering metaphor
engineering metaphor and we’ve actually compounded order with
and we’ve actually compounded order with
and we’ve actually compounded order with excessive outcome based measurement if
excessive outcome based measurement if
excessive outcome based measurement if you actually look at the whole history
you actually look at the whole history
you actually look at the whole history of last 40 or 50 years everything has to
of last 40 or 50 years everything has to
of last 40 or 50 years everything has to have a target everything has to have a
have a target everything has to have a
have a target everything has to have a defined outcome and it has to be a
defined outcome and it has to be a
defined outcome and it has to be a number yeah whether it’s kpi’s number of
number yeah whether it’s kpi’s number of
number yeah whether it’s kpi’s number of published papers or whatever else the
published papers or whatever else the
published papers or whatever else the reality is all of the scientific
reality is all of the scientific
reality is all of the scientific evidence says that when human beings are
evidence says that when human beings are
evidence says that when human beings are pursuing explicit targets
pursuing explicit targets
pursuing explicit targets it destroys intrinsic motivation there
it destroys intrinsic motivation there
it destroys intrinsic motivation there is no evidence to contradict that and
is no evidence to contradict that and
is no evidence to contradict that and where do we most need intrinsic
where do we most need intrinsic
where do we most need intrinsic motivation in health and education and
motivation in health and education and
motivation in health and education and where do we impose the worst targets in
where do we impose the worst targets in
where do we impose the worst targets in health and education so we need to start
health and education so we need to start
health and education so we need to start to think differently about this and we
to think differently about this and we
to think differently about this and we need to move away from a primitive
need to move away from a primitive
need to move away from a primitive dichotomy in which we can trust one
dichotomy in which we can trust one
dichotomy in which we can trust one highly structured system with an
highly structured system with an
highly structured system with an absolutely chaotic system into something
absolutely chaotic system into something
absolutely chaotic system into something more sophisticated now there is actually
more sophisticated now there is actually
more sophisticated now there is actually a third type of system which exists in
a third type of system which exists in
a third type of system which exists in nature it’s a complex adaptive system
nature it’s a complex adaptive system
nature it’s a complex adaptive system it’s a system defined not by its
it’s a system defined not by its
it’s a system defined not by its structure by it by its connectivity in a
structure by it by its connectivity in a
structure by it by its connectivity in a complex system everything is connected
complex system everything is connected
complex system everything is connected with everything else but many of the
with everything else but many of the
with everything else but many of the connections
connections
connections cannot be known we talk about dark
cannot be known we talk about dark
cannot be known we talk about dark constraints a reference to cosmology and
constraints a reference to cosmology and
constraints a reference to cosmology and dark matter we can see the impact of a
dark matter we can see the impact of a
dark matter we can see the impact of a constraint but we don’t know what the
constraint but we don’t know what the
constraint but we don’t know what the constraint is we see there are boundary
constraint is we see there are boundary
constraint is we see there are boundary conditions which aren’t defined we see
conditions which aren’t defined we see
conditions which aren’t defined we see connections making things novel or
connections making things novel or
connections making things novel or different in different ways the Internet
different in different ways the Internet
different in different ways the Internet is an example of a complex system
is an example of a complex system
is an example of a complex system humanity is a complex adaptive system
humanity is a complex adaptive system
humanity is a complex adaptive system now understanding these and
now understanding these and
now understanding these and understanding how we manage them is
understanding how we manage them is
understanding how we manage them is critical and it’s not about control it’s
critical and it’s not about control it’s
critical and it’s not about control it’s about understanding the connections
about understanding the connections
about understanding the connections about change in the linkages the best
about change in the linkages the best
about change in the linkages the best way I’ve ever learned to define the
way I’ve ever learned to define the
way I’ve ever learned to define the difference between the three types of
difference between the three types of
difference between the three types of system ordered systems complex systems
system ordered systems complex systems
system ordered systems complex systems and chaotic systems is to start to think
and chaotic systems is to start to think
and chaotic systems is to start to think about how we would use those approaches
about how we would use those approaches
about how we would use those approaches to manage a day-to-day problem so
to manage a day-to-day problem so
to manage a day-to-day problem so imagine if you can that tomorrow you
imagine if you can that tomorrow you
imagine if you can that tomorrow you have to organize a party for a bunch of
have to organize a party for a bunch of
have to organize a party for a bunch of nine-year-old children everybody can
nine-year-old children everybody can
nine-year-old children everybody can imagine that yeah and you’re making the
imagine that yeah and you’re making the
imagine that yeah and you’re making the mistake of holding it in your own house
mistake of holding it in your own house
mistake of holding it in your own house you learn not to do this as you actually
you learn not to do this as you actually
you learn not to do this as you actually have more than one child all right the
have more than one child all right the
have more than one child all right the advantage of community centers is they
advantage of community centers is they
advantage of community centers is they have fire hoses fire hose is a very
have fire hoses fire hose is a very
have fire hoses fire hose is a very useful for clean up after a party and
useful for clean up after a party and
useful for clean up after a party and they’re occasionally necessary for crowd
they’re occasionally necessary for crowd
they’re occasionally necessary for crowd control draw in the party itself so
control draw in the party itself so
control draw in the party itself so let’s imagine how we would organize a
let’s imagine how we would organize a
let’s imagine how we would organize a party based on what assumption we make
party based on what assumption we make
party based on what assumption we make about the type of system if we assume
about the type of system if we assume
about the type of system if we assume that the system is chaotic then it means
that the system is chaotic then it means
that the system is chaotic then it means the children are acting without
the children are acting without
the children are acting without constraint their behavior is random so
constraint their behavior is random so
constraint their behavior is random so they’re probably discovered drugs and
they’re probably discovered drugs and
they’re probably discovered drugs and alcohol and go on a personal experience
alcohol and go on a personal experience
alcohol and go on a personal experience of self-discovery your house may burn
of self-discovery your house may burn
of self-discovery your house may burn down in the process but it was socially
down in the process but it was socially
down in the process but it was socially constructed in the first place so why
constructed in the first place so why
constructed in the first place so why are you worried about it I have a friend
are you worried about it I have a friend
are you worried about it I have a friend in California who did try this once
in California who did try this once
in California who did try this once yeah he’s never going to do it again the
yeah he’s never going to do it again the
yeah he’s never going to do it again the recovery cost was too high the order
recovery cost was too high the order
recovery cost was too high the order systems approach on the other hand is
systems approach on the other hand is
systems approach on the other hand is taught in all good management schools
taught in all good management schools
taught in all good management schools and all good business consultancy
and all good business consultancy
and all good business consultancy outfits under this it’s of critical
outfits under this it’s of critical
outfits under this it’s of critical importance to agree learning objectives
importance to agree learning objectives
importance to agree learning objectives to the party in advance of the party
to the party in advance of the party
to the party in advance of the party itself the learning objectives should be
itself the learning objectives should be
itself the learning objectives should be aligned with the
aligned with the
aligned with the statement for education in the society
statement for education in the society
statement for education in the society to which should be long and should be
to which should be long and should be
to which should be long and should be clearly articulated and printed off on
clearly articulated and printed off on
clearly articulated and printed off on motivational posters with pictures of
motivational posters with pictures of
motivational posters with pictures of eagles soaring over valleys and water
eagles soaring over valleys and water
eagles soaring over valleys and water dropping into ponds and placed around
dropping into ponds and placed around
dropping into ponds and placed around the walls of the room where you’re going
the walls of the room where you’re going
the walls of the room where you’re going to hold the party as the children come
to hold the party as the children come
to hold the party as the children come into the party they should be given
into the party they should be given
into the party they should be given Disney playing cards with the party
Disney playing cards with the party
Disney playing cards with the party value statement clearly printed on the
value statement clearly printed on the
value statement clearly printed on the back you will of course have produced a
back you will of course have produced a
back you will of course have produced a project plan for the party the project
project plan for the party the project
project plan for the party the project plan will have clear milestones
plan will have clear milestones
plan will have clear milestones throughout the party against which you
throughout the party against which you
throughout the party against which you can measure progress against the ideal
can measure progress against the ideal
can measure progress against the ideal party outcome and the senior adult will
party outcome and the senior adult will
party outcome and the senior adult will start the party with a motivational DVD
start the party with a motivational DVD
start the party with a motivational DVD don’t want the children wasting time in
don’t want the children wasting time in
don’t want the children wasting time in play which isn’t aligned with the
play which isn’t aligned with the
play which isn’t aligned with the learning objectives and then they’ll use
learning objectives and then they’ll use
learning objectives and then they’ll use PowerPoint to demonstrate their personal
PowerPoint to demonstrate their personal
PowerPoint to demonstrate their personal commitment to the party objectives and
commitment to the party objectives and
commitment to the party objectives and show their children how their allowances
show their children how their allowances
show their children how their allowances are linked to the achievement of the
are linked to the achievement of the
are linked to the achievement of the milestone targets following the highly
milestone targets following the highly
milestone targets following the highly successful completion of the party you
successful completion of the party you
successful completion of the party you conduct after-action review they teach
conduct after-action review they teach
conduct after-action review they teach your best practice database on party
your best practice database on party
your best practice database on party management a mandate future process
management a mandate future process
management a mandate future process improvement if at this stage for any
improvement if at this stage for any
improvement if at this stage for any remote reason the children aren’t happy
remote reason the children aren’t happy
remote reason the children aren’t happy you hire one of the new happiness
you hire one of the new happiness
you hire one of the new happiness consultants who will train them to be
consultants who will train them to be
consultants who will train them to be really very very happy and God help them
really very very happy and God help them
really very very happy and God help them if they’re not the next time they come
if they’re not the next time they come
if they’re not the next time they come to a party the complex systems approach
to a party the complex systems approach
to a party the complex systems approach on the other hand is much simpler we
on the other hand is much simpler we
on the other hand is much simpler we start off by drawing a line in the Sun
start off by drawing a line in the Sun
start off by drawing a line in the Sun known as a boundary constraint in
known as a boundary constraint in
known as a boundary constraint in complexity theory and we look the
complexity theory and we look the
complexity theory and we look the children squarely in the eye and say
children squarely in the eye and say
children squarely in the eye and say cross that and you die
cross that and you die
cross that and you die and one of the things you learn pretty
and one of the things you learn pretty
and one of the things you learn pretty fast as an adult is the value of
fast as an adult is the value of
fast as an adult is the value of flexible negotiable boundaries because
flexible negotiable boundaries because
flexible negotiable boundaries because rigid boundaries have a habit of
rigid boundaries have a habit of
rigid boundaries have a habit of breaking catastrophically when you least
breaking catastrophically when you least
breaking catastrophically when you least expect them we then introduced catalytic
expect them we then introduced catalytic
expect them we then introduced catalytic probes a football a barbecue or computer
probes a football a barbecue or computer
probes a football a barbecue or computer game any type of thing which will
game any type of thing which will
game any type of thing which will actually trigger a pattern of play which
actually trigger a pattern of play which
actually trigger a pattern of play which is called an attractor if it’s
is called an attractor if it’s
is called an attractor if it’s beneficial we give it more resources if
beneficial we give it more resources if
beneficial we give it more resources if it’s not beneficial well that’s where we
it’s not beneficial well that’s where we
it’s not beneficial well that’s where we deploy the fire hoses what we manage is
deploy the fire hoses what we manage is
deploy the fire hoses what we manage is the emergence of beneficial coherence
the emergence of beneficial coherence
the emergence of beneficial coherence within attractors within boundaries and
within attractors within boundaries and
within attractors within boundaries and we manage the only three things that you
we manage the only three things that you
we manage the only three things that you can manage in a complex adaptive system
can manage in a complex adaptive system
can manage in a complex adaptive system the boundary conditions the probes and
the boundary conditions the probes and
the boundary conditions the probes and the amplification strategy management
the amplification strategy management
the amplification strategy management and governance is much simpler when you
and governance is much simpler when you
and governance is much simpler when you understand the nature of the system and
understand the nature of the system and
understand the nature of the system and you stop trying to take an ecosystem as
you stop trying to take an ecosystem as
you stop trying to take an ecosystem as if it was an engineering problem when
if it was an engineering problem when
if it was an engineering problem when it’s an ecological problem so the work
it’s an ecological problem so the work
it’s an ecological problem so the work I’ve been doing with my research group
I’ve been doing with my research group
I’ve been doing with my research group and elsewhere is to find new methods or
and elsewhere is to find new methods or
and elsewhere is to find new methods or new ways to deal with us but you have to
new ways to deal with us but you have to
new ways to deal with us but you have to understand what’s going on you can only
understand what’s going on you can only
understand what’s going on you can only understand a complex system by
understand a complex system by
understand a complex system by understanding the small particular parts
understanding the small particular parts
understanding the small particular parts of day-to-day interaction for humans
of day-to-day interaction for humans
of day-to-day interaction for humans those are the anecdotal data of the
those are the anecdotal data of the
those are the anecdotal data of the school gate the street story there BR
school gate the street story there BR
school gate the street story there BR after work they’re not the grand
after work they’re not the grand
after work they’re not the grand narratives of workshops it’s the
narratives of workshops it’s the
narratives of workshops it’s the day-to-day anecdotes of people’s
day-to-day anecdotes of people’s
day-to-day anecdotes of people’s existence and we need to understand them
existence and we need to understand them
existence and we need to understand them through the voice of the people who tell
through the voice of the people who tell
through the voice of the people who tell them not through an AI machine
them not through an AI machine
them not through an AI machine interpreting the text or an expert
interpreting the text or an expert
interpreting the text or an expert making them fit their cultural
making them fit their cultural
making them fit their cultural expectations people’s own voice has to
expectations people’s own voice has to
expectations people’s own voice has to be subject to their own interpretation
be subject to their own interpretation
be subject to their own interpretation and then we need to allow those in power
and then we need to allow those in power
and then we need to allow those in power at any level society that have direct
at any level society that have direct
at any level society that have direct access to the raw stories of the people
access to the raw stories of the people
access to the raw stories of the people they govern without multiple levels of
they govern without multiple levels of
they govern without multiple levels of interpretation which allow them to hide
interpretation which allow them to hide
interpretation which allow them to hide from reality behind the guise of policy
from reality behind the guise of policy
from reality behind the guise of policy reports and everything else so that’s
reports and everything else so that’s
reports and everything else so that’s kind of like the work we’re doing in
kind of like the work we’re doing in
kind of like the work we’re doing in order to do that we have to engage
order to do that we have to engage
order to do that we have to engage people and people have had enough of
people and people have had enough of
people and people have had enough of surveys they’ve had enough of focus
surveys they’ve had enough of focus
surveys they’ve had enough of focus groups focus groups are biased by the
groups focus groups are biased by the
groups focus groups are biased by the facility
facility
facility within 15 minutes opinion polls aren’t
within 15 minutes opinion polls aren’t
within 15 minutes opinion polls aren’t trusted anymore we’ve never ever lived
trusted anymore we’ve never ever lived
trusted anymore we’ve never ever lived by the way in a poll in a print of
by the way in a poll in a print of
by the way in a poll in a print of fact-based society it’s just we used to
fact-based society it’s just we used to
fact-based society it’s just we used to trust experts and now we’re trying
trust experts and now we’re trying
trust experts and now we’re trying demagogues for a change the reality is
demagogues for a change the reality is
demagogues for a change the reality is we actually hand over a lot of our
we actually hand over a lot of our
we actually hand over a lot of our cognitive processes to structures it’s
cognitive processes to structures it’s
cognitive processes to structures it’s not based on ourselves as individuals so
not based on ourselves as individuals so
not based on ourselves as individuals so in order to do that we have to engage
in order to do that we have to engage
in order to do that we have to engage people so for example in South Wales we
people so for example in South Wales we
people so for example in South Wales we found that girls rugby clubs and the
found that girls rugby clubs and the
found that girls rugby clubs and the main agent of change in some of the
main agent of change in some of the
main agent of change in some of the rural community in some of the
rural community in some of the
rural community in some of the industrial communities so we give them
industrial communities so we give them
industrial communities so we give them tools by which they can capture their
tools by which they can capture their
tools by which they can capture their experiences and the experiences the
experiences and the experiences the
experiences and the experiences the people trying to recruit then they go
people trying to recruit then they go
people trying to recruit then they go into old people’s homes to actually help
into old people’s homes to actually help
into old people’s homes to actually help those people become more healthy because
those people become more healthy because
those people become more healthy because they become engaged we’re actually
they become engaged we’re actually
they become engaged we’re actually working now through schools because
working now through schools because
working now through schools because teachers need to teach P kids about
teachers need to teach P kids about
teachers need to teach P kids about community engagement about statistics so
community engagement about statistics so
community engagement about statistics so we give them tools so that every month
we give them tools so that every month
we give them tools so that every month their children can go into their
their children can go into their
their children can go into their communities and gather stories from
communities and gather stories from
communities and gather stories from those communities so they become
those communities so they become
those communities so they become ethnographers to their own condition
ethnographers to their own condition
ethnographers to their own condition rather than relying on outside experts
rather than relying on outside experts
rather than relying on outside experts this is a huge program which we’re
this is a huge program which we’re
this is a huge program which we’re starting off through small countries and
starting off through small countries and
starting off through small countries and city states Wales is a small country and
city states Wales is a small country and
city states Wales is a small country and the goal is to allow people to be
the goal is to allow people to be
the goal is to allow people to be ethnographers to their own condition to
ethnographers to their own condition to
ethnographers to their own condition to report their own stories but within a
report their own stories but within a
report their own stories but within a quantitative framework not a quality to
quantitative framework not a quality to
quantitative framework not a quality to framework over the last 30 or 40 years
framework over the last 30 or 40 years
framework over the last 30 or 40 years I’ve seen many attempts at digital
I’ve seen many attempts at digital
I’ve seen many attempts at digital storytelling at gathering people’s
storytelling at gathering people’s
storytelling at gathering people’s stories but nobody thinks about how to
stories but nobody thinks about how to
stories but nobody thinks about how to scale it and nobody allows people the
scale it and nobody allows people the
scale it and nobody allows people the power to tell you what their story means
power to tell you what their story means
power to tell you what their story means because that’s something done by the
because that’s something done by the
because that’s something done by the people who gather them so that kind of
people who gather them so that kind of
people who gather them so that kind of like leads us on to using people as
like leads us on to using people as
like leads us on to using people as ethnographers to their own condition
ethnographers to their own condition
ethnographers to their own condition this is a picture from work in Africa
this is a picture from work in Africa
this is a picture from work in Africa where we got young girls trying to
where we got young girls trying to
where we got young girls trying to understand the abuse that they and their
understand the abuse that they and their
understand the abuse that they and their colleagues have suffered but making them
colleagues have suffered but making them
colleagues have suffered but making them the ethnographers not external experts
the ethnographers not external experts
the ethnographers not external experts now in order to get there they say we
now in order to get there they say we
now in order to get there they say we have to empower people and power comes
have to empower people and power comes
have to empower people and power comes from the power to interpret your
from the power to interpret your
from the power to interpret your narrative not from the power to actually
narrative not from the power to actually
narrative not from the power to actually hand your narrative over to somebody
hand your narrative over to somebody
hand your narrative over to somebody else there in order to do that we have
else there in order to do that we have
else there in order to do that we have to
to
to find a way to scale it so there are
find a way to scale it so there are
find a way to scale it so there are several key elements on this one is we
several key elements on this one is we
several key elements on this one is we need to work with abstraction if you
need to work with abstraction if you
need to work with abstraction if you don’t know it art comes before language
don’t know it art comes before language
don’t know it art comes before language in human evolution the ability to
in human evolution the ability to
in human evolution the ability to abstract allows for scientific invention
abstract allows for scientific invention
abstract allows for scientific invention in fact the over emphasis on STEM
in fact the over emphasis on STEM
in fact the over emphasis on STEM education at the moment around the world
education at the moment around the world
education at the moment around the world will destroy scientific creativity
will destroy scientific creativity
will destroy scientific creativity because without art there is no
because without art there is no
because without art there is no invention that’s basic scientific fact
invention that’s basic scientific fact
invention that’s basic scientific fact so if we move up a level of abstraction
so if we move up a level of abstraction
so if we move up a level of abstraction we avoid gaming we need to increase
we avoid gaming we need to increase
we avoid gaming we need to increase cognitive load because we need to use
cognitive load because we need to use
cognitive load because we need to use the popular language to have people
the popular language to have people
the popular language to have people thinking slow not thinking fast we need
thinking slow not thinking fast we need
thinking slow not thinking fast we need reflection not the immediate response
reflection not the immediate response
reflection not the immediate response you get on questionnaires so this is an
you get on questionnaires so this is an
you get on questionnaires so this is an example from work we’ve been doing in
example from work we’ve been doing in
example from work we’ve been doing in Northern Ireland another small country
Northern Ireland another small country
Northern Ireland another small country in which we’ve been empowering patients
in which we’ve been empowering patients
in which we’ve been empowering patients to keep the stories of their own journey
to keep the stories of their own journey
to keep the stories of their own journey through the health system and then self
through the health system and then self
through the health system and then self interpret those stories so they become a
interpret those stories so they become a
interpret those stories so they become a subject in their journey for health not
subject in their journey for health not
subject in their journey for health not an object it doesn’t challenge the role
an object it doesn’t challenge the role
an object it doesn’t challenge the role of the health professional but it makes
of the health professional but it makes
of the health professional but it makes them a partner in the journey not the
them a partner in the journey not the
them a partner in the journey not the dominant partner but a co partner and
dominant partner but a co partner and
dominant partner but a co partner and here as you can see by place and telling
here as you can see by place and telling
here as you can see by place and telling a story and balancing it between three
a story and balancing it between three
a story and balancing it between three try on a triad between three qualities
try on a triad between three qualities
try on a triad between three qualities you don’t know what the right answer is
you don’t know what the right answer is
you don’t know what the right answer is you get better data that gives us quant
you get better data that gives us quant
you get better data that gives us quant data at scale typically five to six
data at scale typically five to six
data at scale typically five to six triangles together with other geometric
triangles together with other geometric
triangles together with other geometric shapes it’s more like a game but it’s
shapes it’s more like a game but it’s
shapes it’s more like a game but it’s quant backed up by qual and it means we
quant backed up by qual and it means we
quant backed up by qual and it means we can capture narrative in written form
can capture narrative in written form
can capture narrative in written form oral form or pictorial form we’re not
oral form or pictorial form we’re not
oral form or pictorial form we’re not restricting it to text for data
restricting it to text for data
restricting it to text for data analytics because what you can write
analytics because what you can write
analytics because what you can write down is at best
down is at best
down is at best tempis and to what you know if you focus
tempis and to what you know if you focus
tempis and to what you know if you focus on information you radically reduce
on information you radically reduce
on information you radically reduce human knowledge it’s far more than we
human knowledge it’s far more than we
human knowledge it’s far more than we can write down and then of course we
can write down and then of course we
can write down and then of course we have to find a way to enact what comes
have to find a way to enact what comes
have to find a way to enact what comes out of that we have to find a way to
out of that we have to find a way to
out of that we have to find a way to make real change and then we come on to
make real change and then we come on to
make real change and then we come on to a whole new theory of change so this is
a whole new theory of change so this is
a whole new theory of change so this is an example from a project working on
an example from a project working on
an example from a project working on health and safety very similar patterns
health and safety very similar patterns
health and safety very similar patterns whether it’s in aerospace manufacturing
whether it’s in aerospace manufacturing
whether it’s in aerospace manufacturing or the
or the
or the health sector these are two patterns
health sector these are two patterns
health sector these are two patterns from two groups the vertical dimension
from two groups the vertical dimension
from two groups the vertical dimension here is rule compliance the horizontal
here is rule compliance the horizontal
here is rule compliance the horizontal dimension is job completion and this
dimension is job completion and this
dimension is job completion and this comes from thousands of micro
comes from thousands of micro
comes from thousands of micro observations recorded and interpreted by
observations recorded and interpreted by
observations recorded and interpreted by patients or by health professionals this
patients or by health professionals this
patients or by health professionals this is not based on surveys it’s a
is not based on surveys it’s a
is not based on surveys it’s a continuous mass capture now you can see
continuous mass capture now you can see
continuous mass capture now you can see immediately on the left they’ve got a
immediately on the left they’ve got a
immediately on the left they’ve got a problem you either follow the rules or
problem you either follow the rules or
problem you either follow the rules or you get the job done the two are
you get the job done the two are
you get the job done the two are mutually incompatible States all of the
mutually incompatible States all of the
mutually incompatible States all of the questionnaires all of the focus groups
questionnaires all of the focus groups
questionnaires all of the focus groups all of the interviews say they’re doing
all of the interviews say they’re doing
all of the interviews say they’re doing both because people know that’s the
both because people know that’s the
both because people know that’s the right answer so that’s what they tell
right answer so that’s what they tell
right answer so that’s what they tell you the day-to-day micro observations
you the day-to-day micro observations
you the day-to-day micro observations tell you something completely different
tell you something completely different
tell you something completely different on the right it looks better because
on the right it looks better because
on the right it looks better because you’ve got a pattern at the top in which
you’ve got a pattern at the top in which
you’ve got a pattern at the top in which everybody is actually following the
everybody is actually following the
everybody is actually following the rules and getting the job done but that
rules and getting the job done but that
rules and getting the job done but that tends to work out to be a crisis yeah
tends to work out to be a crisis yeah
tends to work out to be a crisis yeah it’s accident an emergency it’s not a
it’s accident an emergency it’s not a
it’s accident an emergency it’s not a day-to-day operations on a day-to-day
day-to-day operations on a day-to-day
day-to-day operations on a day-to-day basis people have to break the rules to
basis people have to break the rules to
basis people have to break the rules to provide empathetic care to patients but
provide empathetic care to patients but
provide empathetic care to patients but increasingly bottomleft more people are
increasingly bottomleft more people are
increasingly bottomleft more people are just giving up than doing what they need
just giving up than doing what they need
just giving up than doing what they need to do to survive a pattern we’re seeing
to do to survive a pattern we’re seeing
to do to survive a pattern we’re seeing in universities so now how do we change
in universities so now how do we change
in universities so now how do we change that
that
that a traditional change mechanism and this
a traditional change mechanism and this
a traditional change mechanism and this is the engineering culture would define
is the engineering culture would define
is the engineering culture would define a desired future state and try and close
a desired future state and try and close
a desired future state and try and close the gap
the gap
the gap that’s bad complexity science in
that’s bad complexity science in
that’s bad complexity science in complexity what matters is we describe
complexity what matters is we describe
complexity what matters is we describe the present when we make small changes
the present when we make small changes
the present when we make small changes in the present to nudge the system in
in the present to nudge the system in
in the present to nudge the system in the right direction but I don’t mean the
the right direction but I don’t mean the
the right direction but I don’t mean the conventional approach of behavioral
conventional approach of behavioral
conventional approach of behavioral economics and ledger economics because
economics and ledger economics because
economics and ledger economics because to be quite honest that’s more yanking
to be quite honest that’s more yanking
to be quite honest that’s more yanking than it is nudging it decides where
than it is nudging it decides where
than it is nudging it decides where people want to where it wants people to
people want to where it wants people to
people want to where it wants people to be and it tries to tug them towards it
be and it tries to tug them towards it
be and it tries to tug them towards it what we want to work out is where people
what we want to work out is where people
what we want to work out is where people are and see when it’s ready to change so
are and see when it’s ready to change so
are and see when it’s ready to change so in this case I look for what in
in this case I look for what in
in this case I look for what in complexity is called an adjacent
complexity is called an adjacent
complexity is called an adjacent possible a cluster of narratives a
possible a cluster of narratives a
possible a cluster of narratives a cluster of stories near to where I am
cluster of stories near to where I am
cluster of stories near to where I am but going in the right direction and
but going in the right direction and
but going in the right direction and this by the way is called a vector
this by the way is called a vector
this by the way is called a vector measure
measure
measure I don’t measure outcomes
I don’t measure outcomes
I don’t measure outcomes I measure vectors direction and speed of
I measure vectors direction and speed of
I measure vectors direction and speed of travel for intensity of effort and I
travel for intensity of effort and I
travel for intensity of effort and I click on the material and say what can I
click on the material and say what can I
click on the material and say what can I do tomorrow to create more stories like
do tomorrow to create more stories like
do tomorrow to create more stories like these and fewer stories like that that
these and fewer stories like that that
these and fewer stories like that that is an instruction which can be
is an instruction which can be
is an instruction which can be understood by anybody at any educational
understood by anybody at any educational
understood by anybody at any educational level what can I do within the compass
level what can I do within the compass
level what can I do within the compass of my power to create more stories like
of my power to create more stories like
of my power to create more stories like this and fewer stories like that if this
this and fewer stories like that if this
this and fewer stories like that if this is a hospital administrator they asked
is a hospital administrator they asked
is a hospital administrator they asked the questions of themselves they don’t
the questions of themselves they don’t
the questions of themselves they don’t say what can I get my stuff to do
say what can I get my stuff to do
say what can I get my stuff to do because basically as we go underneath
because basically as we go underneath
because basically as we go underneath that every ward every nurse group every
that every ward every nurse group every
that every ward every nurse group every health group at a government level every
health group at a government level every
health group at a government level every district has their own map from the same
district has their own map from the same
district has their own map from the same source data so they can all nudge their
source data so they can all nudge their
source data so they can all nudge their systems in a direction appropriate to
systems in a direction appropriate to
systems in a direction appropriate to their context rather being subject to
their context rather being subject to
their context rather being subject to the tyranny of the average approach the
the tyranny of the average approach the
the tyranny of the average approach the global campaign we need to start doing
global campaign we need to start doing
global campaign we need to start doing small things in the present rather in
small things in the present rather in
small things in the present rather in promising massive things in the future
promising massive things in the future
promising massive things in the future because that just leaves the perpetual
because that just leaves the perpetual
because that just leaves the perpetual disappointment and we can go beyond that
disappointment and we can go beyond that
disappointment and we can go beyond that this is from work on peace and
this is from work on peace and
this is from work on peace and reconciliation where we’ve taken ideas
reconciliation where we’ve taken ideas
reconciliation where we’ve taken ideas as to how we can resolve a conflict and
as to how we can resolve a conflict and
as to how we can resolve a conflict and we presented it to hundreds and
we presented it to hundreds and
we presented it to hundreds and thousands of people for them to
thousands of people for them to
thousands of people for them to interpret it and we’ve drawn a pattern
interpret it and we’ve drawn a pattern
interpret it and we’ve drawn a pattern how different groups in society
how different groups in society
how different groups in society represent or see the same data okay you
represent or see the same data okay you
represent or see the same data okay you see here that the blue and green groups
see here that the blue and green groups
see here that the blue and green groups see the world in such a different way
see the world in such a different way
see the world in such a different way that there’s no point in getting them to
that there’s no point in getting them to
that there’s no point in getting them to sit down and talk but you’ll just
sit down and talk but you’ll just
sit down and talk but you’ll just increase conflict the only thing they’re
increase conflict the only thing they’re
increase conflict the only thing they’re both agreed on is that the red guys are
both agreed on is that the red guys are
both agreed on is that the red guys are really stupid so we actually have to
really stupid so we actually have to
really stupid so we actually have to chain find a way to channel that how can
chain find a way to channel that how can
chain find a way to channel that how can we create more stories like this fewer
we create more stories like this fewer
we create more stories like this fewer stories like that how can we change the
stories like that how can we change the
stories like that how can we change the day to day narratives of the present so
day to day narratives of the present so
day to day narratives of the present so a new future is possible and if you
a new future is possible and if you
a new future is possible and if you don’t change the way that people
don’t change the way that people
don’t change the way that people describe the past and for the present
describe the past and for the present
describe the past and for the present you haven’t got a new future anyway so
you haven’t got a new future anyway so
you haven’t got a new future anyway so that is called fractal engagement where
that is called fractal engagement where
that is called fractal engagement where the new key concepts on citizen
the new key concepts on citizen
the new key concepts on citizen engagement will void and it goes beyond
engagement will void and it goes beyond
engagement will void and it goes beyond that in the South Wales Valleys at the
that in the South Wales Valleys at the
that in the South Wales Valleys at the moment as we gather this data room we’re
moment as we gather this data room we’re
moment as we gather this data room we’re then starting to
then starting to
then starting to people instead of young people coming
people instead of young people coming
people instead of young people coming together and having a great event and be
together and having a great event and be
together and having a great event and be terribly idealistic and then nothing
terribly idealistic and then nothing
terribly idealistic and then nothing happens we’re saying to young people
happens we’re saying to young people
happens we’re saying to young people will train you how to use the software
will train you how to use the software
will train you how to use the software we train you in data analytics but you
we train you in data analytics but you
we train you in data analytics but you have to bring somebody from your
have to bring somebody from your
have to bring somebody from your grandparents generation with you so you
grandparents generation with you so you
grandparents generation with you so you work together as a trans generation
work together as a trans generation
work together as a trans generation player B that G grandparents will tell
player B that G grandparents will tell
player B that G grandparents will tell things to their grandchildren they won’t
things to their grandchildren they won’t
things to their grandchildren they won’t tell to their children and vice versa
tell to their children and vice versa
tell to their children and vice versa and if you start to create interventions
and if you start to create interventions
and if you start to create interventions at your local level which work will make
at your local level which work will make
at your local level which work will make you a trio with somebody from the
you a trio with somebody from the
you a trio with somebody from the government who can make your ideas
government who can make your ideas
government who can make your ideas happen so at a ministerial level what
happen so at a ministerial level what
happen so at a ministerial level what can i as a minister to do to create more
can i as a minister to do to create more
can i as a minister to do to create more like this fewer like that at a council
like this fewer like that at a council
like this fewer like that at a council level what can I do to create more like
level what can I do to create more like
level what can I do to create more like this few like that at a local community
this few like that at a local community
this few like that at a local community center of the Arts Center what can we do
center of the Arts Center what can we do
center of the Arts Center what can we do to create more like this fewer like that
to create more like this fewer like that
to create more like this fewer like that in our community
in our community
in our community multiple mass fractal engagement to
multiple mass fractal engagement to
multiple mass fractal engagement to achieve genuine sustainable change in
achieve genuine sustainable change in
achieve genuine sustainable change in society and based on a scientific
society and based on a scientific
society and based on a scientific approach not an engineering approach
approach not an engineering approach
approach not an engineering approach based on managing a complex ecosystem
based on managing a complex ecosystem
based on managing a complex ecosystem rather than trying to maintain a machine
rather than trying to maintain a machine
rather than trying to maintain a machine and it’s an open program for governments
and it’s an open program for governments
and it’s an open program for governments for countries for engagement worldwide
for countries for engagement worldwide
for countries for engagement worldwide thank you very much for your time
thank you very much for your time
thank you very much for your time [Applause]
”
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