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Help! Consumers are hacking our products – why to be happy about it | Frank Piller | TEDxRWTHAachen


okay so pleasure of being here in let’s

okay so pleasure of being here in let’s start was a typical story of innovation

start was a typical story of innovation

start was a typical story of innovation it starts with RO Templar she was a

it starts with RO Templar she was a

it starts with RO Templar she was a housewife in the 1950s in the US and why

housewife in the 1950s in the US and why

housewife in the 1950s in the US and why being in the kitchen she was observing

being in the kitchen she was observing

being in the kitchen she was observing her sweet four-year-old daughter the

her sweet four-year-old daughter the

her sweet four-year-old daughter the daughter was playing with dolls

daughter was playing with dolls

daughter was playing with dolls and at this time the 1950s all dolls

and at this time the 1950s all dolls

and at this time the 1950s all dolls looked like small children but she

looked like small children but she

looked like small children but she realized that Z’s at her daughter

realized that Z’s at her daughter

realized that Z’s at her daughter pretended that a small child is an adult

pretended that a small child is an adult

pretended that a small child is an adult playing old plays like what she observed

playing old plays like what she observed

playing old plays like what she observed from her parents then it came to her

from her parents then it came to her

from her parents then it came to her mind that he said why is it why all

mind that he said why is it why all

mind that he said why is it why all dolls look like small children why are

dolls look like small children why are

dolls look like small children why are there no dolls that look like a dance

there no dolls that look like a dance

there no dolls that look like a dance and she shared this observation with her

and she shared this observation with her

and she shared this observation with her husband who were used to work for

husband who were used to work for

husband who were used to work for company called Mattel at this time the

company called Mattel at this time the

company called Mattel at this time the world’s largest manufacturer of baby

world’s largest manufacturer of baby

world’s largest manufacturer of baby dolls but her husband just looked at her

dolls but her husband just looked at her

dolls but her husband just looked at her and said oh my darling what do you know

and said oh my darling what do you know

and said oh my darling what do you know about our business probably continue

about our business probably continue

about our business probably continue cooking and I take care of the business

cooking and I take care of the business

cooking and I take care of the business nothing happened next so two years later

nothing happened next so two years later

nothing happened next so two years later they went to this to Switzerland first

they went to this to Switzerland first

they went to this to Switzerland first year first time out of the US totally

year first time out of the US totally

year first time out of the US totally new environment and they enjoyed the

new environment and they enjoyed the

new environment and they enjoyed the mountains and then it one evening would

mountains and then it one evening would

mountains and then it one evening would wandered around in the city of Bern in a

wandered around in the city of Bern in a

wandered around in the city of Bern in a rowdy neighborhood around the railway

rowdy neighborhood around the railway

rowdy neighborhood around the railway stations he discovered this they built

stations he discovered this they built

stations he discovered this they built Lille a merchandising product I built a

Lille a merchandising product I built a

Lille a merchandising product I built a tabloid from Germany and this was a

tabloid from Germany and this was a

tabloid from Germany and this was a cartoon cat cartoon in the 50s of let’s

cartoon cat cartoon in the 50s of let’s

cartoon cat cartoon in the 50s of let’s say a rowdy woman and became so popular

say a rowdy woman and became so popular

say a rowdy woman and became so popular as it built started to sell this

as it built started to sell this

as it built started to sell this merchandising puppets into adult stores

merchandising puppets into adult stores

merchandising puppets into adult stores and men’s bar and who saw this and said

and men’s bar and who saw this and said

and men’s bar and who saw this and said this is exactly the doll my daughter

this is exactly the doll my daughter

this is exactly the doll my daughter wanted to have and she acquired it and

wanted to have and she acquired it and

wanted to have and she acquired it and brought it back and now you already know

brought it back and now you already know

brought it back and now you already know where this is heading this was the birth

where this is heading this was the birth

where this is heading this was the birth of the Barbie the most important the

of the Barbie the most important the

of the Barbie the most important the most successful toy ever invented and

most successful toy ever invented and

most successful toy ever invented and why I am sharing this story is it

why I am sharing this story is it

why I am sharing this story is it reveals a lot about the nature of

reveals a lot about the nature of

reveals a lot about the nature of innovation first innovation often starts

innovation first innovation often starts

innovation first innovation often starts from outsiders or we’ll come back to

from outsiders or we’ll come back to

from outsiders or we’ll come back to this in my talk

this in my talk

this in my talk it’s Outsiders often don’t also follow

it’s Outsiders often don’t also follow

it’s Outsiders often don’t also follow nose to

nose to

nose to a planning process and we know this is a

a planning process and we know this is a

a planning process and we know this is a lot of breakthrough innovation comes

lot of breakthrough innovation comes

lot of breakthrough innovation comes from not structured planning processes

from not structured planning processes

from not structured planning processes we also have to overcome much resistance

we also have to overcome much resistance

we also have to overcome much resistance in innovation but more this we have to

in innovation but more this we have to

in innovation but more this we have to be open and unbiased the thing about if

be open and unbiased the thing about if

be open and unbiased the thing about if would would have talked non-german she

would would have talked non-german she

would would have talked non-german she never would have given a sex doll to her

never would have given a sex doll to her

never would have given a sex doll to her a dad to her daughter but she bought it

a dad to her daughter but she bought it

a dad to her daughter but she bought it if she don’t know and knew anything

if she don’t know and knew anything

if she don’t know and knew anything about the context of this innovation as

about the context of this innovation as

about the context of this innovation as we learned about context before but in

we learned about context before but in

we learned about context before but in sometimes the context also can become a

sometimes the context also can become a

sometimes the context also can become a hurdle can bring us into a tunnel

hurdle can bring us into a tunnel

hurdle can bring us into a tunnel perspective but especially innovation is

perspective but especially innovation is

perspective but especially innovation is so much apparently about coincident and

so much apparently about coincident and

so much apparently about coincident and luck to think about it’s totally

luck to think about it’s totally

luck to think about it’s totally unlikely that the Barbie is existing

unlikely that the Barbie is existing

unlikely that the Barbie is existing there’s so many coincidences coming

there’s so many coincidences coming

there’s so many coincidences coming together first child having the inside

together first child having the inside

together first child having the inside mother observing and having the father

mother observing and having the father

mother observing and having the father in the right industry going to

in the right industry going to

in the right industry going to Switzerland remembering this when she

Switzerland remembering this when she

Switzerland remembering this when she sees this Barbie doll buying it giving

sees this Barbie doll buying it giving

sees this Barbie doll buying it giving it to her daughter the daughter plays

it to her daughter the daughter plays

it to her daughter the daughter plays with this likes it father now after two

with this likes it father now after two

with this likes it father now after two years finally get it they bring it to

years finally get it they bring it to

years finally get it they bring it to Mattel they introduce it to the market

Mattel they introduce it to the market

Mattel they introduce it to the market they don’t mess it up so if we mess it

they don’t mess it up so if we mess it

they don’t mess it up so if we mess it up it’s totally unlikely that the Barbie

up it’s totally unlikely that the Barbie

up it’s totally unlikely that the Barbie should exist but still this is happening

should exist but still this is happening

should exist but still this is happening with innovation every single time and

with innovation every single time and

with innovation every single time and this is exactly what an innovation

this is exactly what an innovation

this is exactly what an innovation management professor like meters we try

management professor like meters we try

management professor like meters we try to teach a procedure we say we can make

to teach a procedure we say we can make

to teach a procedure we say we can make this a structured process we can take

this a structured process we can take

this a structured process we can take the luck out of this process and if we

the luck out of this process and if we

the luck out of this process and if we now go fast forward a few decades we

now go fast forward a few decades we

now go fast forward a few decades we have new terms we have not entire new

have new terms we have not entire new

have new terms we have not entire new let’s say paradigm of doing innovation

let’s say paradigm of doing innovation

let’s say paradigm of doing innovation we talked about this today before we

we talked about this today before we

we talked about this today before we have all the digital transformation

have all the digital transformation

have all the digital transformation industry 4.0 predictive enterprises

industry 4.0 predictive enterprises

industry 4.0 predictive enterprises smart products and it’s a later where I

smart products and it’s a later where I

smart products and it’s a later where I want to talk about a little bit more

want to talk about a little bit more

want to talk about a little bit more what you see here on the big screen but

what you see here on the big screen but

what you see here on the big screen but actually you can see it also at my feet

actually you can see it also at my feet

actually you can see it also at my feet I was one of the really first smart

I was one of the really first smart

I was one of the really first smart products was launched ten years ago by

products was launched ten years ago by

products was launched ten years ago by adidas in 2005 and it was an Adidas and

adidas in 2005 and it was an Adidas and

adidas in 2005 and it was an Adidas and Nike just it’s the same ten years later

Nike just it’s the same ten years later

Nike just it’s the same ten years later but the shoe had a small motor in here

but the shoe had a small motor in here

but the shoe had a small motor in here Desmond and this motor could move the

Desmond and this motor could move the

Desmond and this motor could move the string here and it had a built-in

string here and it had a built-in

string here and it had a built-in configurator as you could adjust the

configurator as you could adjust the

configurator as you could adjust the captioning of your shoe so there’s a

captioning of your shoe so there’s a

captioning of your shoe so there’s a sensor that’s sending how you’re running

sensor that’s sending how you’re running

sensor that’s sending how you’re running like this or that

like this or that

like this or that it will adapt the cushioning and always

it will adapt the cushioning and always

it will adapt the cushioning and always you have comfortable feet the downside

you have comfortable feet the downside

you have comfortable feet the downside of this product was well sometimes you

of this product was well sometimes you

of this product was well sometimes you had to reboot your shoes as a sense of

had to reboot your shoes as a sense of

had to reboot your shoes as a sense of us down when they put and on the shoes

us down when they put and on the shoes

us down when they put and on the shoes this morning I realized they are out of

this morning I realized they are out of

this morning I realized they are out of batteries and when to read a 60-page

batteries and when to read a 60-page

batteries and when to read a 60-page handbook to operate your shoes but still

handbook to operate your shoes but still

handbook to operate your shoes but still they were one of the first really smart

they were one of the first really smart

they were one of the first really smart products in the market and shared Swee

products in the market and shared Swee

products in the market and shared Swee out of four characteristics of smart

out of four characteristics of smart

out of four characteristics of smart products first day as my products are

products first day as my products are

products first day as my products are able to sense they are able to sense

able to sense they are able to sense

able to sense they are able to sense things if kind of intelligence in it and

things if kind of intelligence in it and

things if kind of intelligence in it and they have a nectar transferring in this

they have a nectar transferring in this

they have a nectar transferring in this kinda sends the information about the

kinda sends the information about the

kinda sends the information about the ground to the motor adjusting the

ground to the motor adjusting the

ground to the motor adjusting the cushioning however ten years ago the

cushioning however ten years ago the

cushioning however ten years ago the shoe was not connected they were

shoe was not connected they were

shoe was not connected they were thinking I was involved in the product

thinking I was involved in the product

thinking I was involved in the product development project at this time there

development project at this time there

development project at this time there were seven I’m thinking about bringing

were seven I’m thinking about bringing

were seven I’m thinking about bringing it to that internet but a smartphone

it to that internet but a smartphone

it to that internet but a smartphone even was not invented at this time

even was not invented at this time

even was not invented at this time however now we have a huge project here

however now we have a huge project here

however now we have a huge project here with a wth and I added ours to develop

with a wth and I added ours to develop

with a wth and I added ours to develop the same shoe again ten years Gator

the same shoe again ten years Gator

the same shoe again ten years Gator later launched really smart shoes with

later launched really smart shoes with

later launched really smart shoes with today’s technology and one thing is very

today’s technology and one thing is very

today’s technology and one thing is very very different nowadays now it’s all

very different nowadays now it’s all

very different nowadays now it’s all about the connectivity now it’s all

about the connectivity now it’s all

about the connectivity now it’s all about the ability to connect this shoe

about the ability to connect this shoe

about the ability to connect this shoe to a larger ecosystem of services and

to a larger ecosystem of services and

to a larger ecosystem of services and therefore our development process now

therefore our development process now

therefore our development process now it’s very very differently and with this

it’s very very differently and with this

it’s very very differently and with this a really new innovation system emerged

a really new innovation system emerged

a really new innovation system emerged that provides us very different

that provides us very different

that provides us very different opportunities think about a lot of

opportunities think about a lot of

opportunities think about a lot of innovation is perceived like this

innovation is perceived like this

innovation is perceived like this you heard they’re going to shoe that you

you heard they’re going to shoe that you

you heard they’re going to shoe that you should do it agile but the thinking is

should do it agile but the thinking is

should do it agile but the thinking is the same we have a focus on the first

the same we have a focus on the first

the same we have a focus on the first stages and the what we call the front

stages and the what we call the front

stages and the what we call the front end of innovation where we try to

end of innovation where we try to

end of innovation where we try to understand what are we

understand what are we

understand what are we the problems of customers we have to

the problems of customers we have to

the problems of customers we have to solve what are the needs a lot of our

solve what are the needs a lot of our

solve what are the needs a lot of our teaching of innovation is actually on

teaching of innovation is actually on

teaching of innovation is actually on this first stage where we say we need

this first stage where we say we need

this first stage where we say we need not try to understand what are the open

not try to understand what are the open

not try to understand what are the open problems of customers before you start

problems of customers before you start

problems of customers before you start to innovate with then the engineers come

to innovate with then the engineers come

to innovate with then the engineers come in the design stage they do technical

in the design stage they do technical

in the design stage they do technical problem solving and transfer this needs

problem solving and transfer this needs

problem solving and transfer this needs in Reverse the concept a prototype and

in Reverse the concept a prototype and

in Reverse the concept a prototype and then a product and then we launch the

then a product and then we launch the

then a product and then we launch the product and then we think once we launch

product and then we think once we launch

product and then we think once we launch the product we are dumbness and it’s a

the product we are dumbness and it’s a

the product we are dumbness and it’s a task of the marketing guys isn’t it

task of the marketing guys isn’t it

task of the marketing guys isn’t it however with our smart products all the

however with our smart products all the

however with our smart products all the innovation HGB will start once the

innovation HGB will start once the

innovation HGB will start once the product has been launched think about

product has been launched think about

product has been launched think about your smartphone probably your most

your smartphone probably your most

your smartphone probably your most favorite app was not existing at the

favorite app was not existing at the

favorite app was not existing at the time and the smartphone was designed so

time and the smartphone was designed so

time and the smartphone was designed so if we now 10 years later designs and

if we now 10 years later designs and

if we now 10 years later designs and shoes against it’s very very different

shoes against it’s very very different

shoes against it’s very very different it’s all about not really knowing what

it’s all about not really knowing what

it’s all about not really knowing what you want to do with these real smart

you want to do with these real smart

you want to do with these real smart shoes but giving you the ability to

shoes but giving you the ability to

shoes but giving you the ability to really rethink whatever the shoe can do

really rethink whatever the shoe can do

really rethink whatever the shoe can do young once you acquire it it’s now of

young once you acquire it it’s now of

young once you acquire it it’s now of course it will be connected via

course it will be connected via

course it will be connected via bluetooth fear your cell phone with a

bluetooth fear your cell phone with a

bluetooth fear your cell phone with a service cloud and providing these

service cloud and providing these

service cloud and providing these services so if innovation and this is

services so if innovation and this is

services so if innovation and this is really what’s happening is now it’s

really what’s happening is now it’s

really what’s happening is now it’s moving in the usage stage out of the R&D

moving in the usage stage out of the R&D

moving in the usage stage out of the R&D labs a lot of our research development

labs a lot of our research development

labs a lot of our research development understanding is changing but before I

understanding is changing but before I

understanding is changing but before I come to this let’s meet the dark side

come to this let’s meet the dark side

come to this let’s meet the dark side really building on the previous

really building on the previous

really building on the previous presentation it’s very often when we

presentation it’s very often when we

presentation it’s very often when we think about smart products especially as

think about smart products especially as

think about smart products especially as Germans we think about this

Germans we think about this

Germans we think about this oh the Bobby of course now is in the

oh the Bobby of course now is in the

oh the Bobby of course now is in the internet of things and it’s being hacked

internet of things and it’s being hacked

internet of things and it’s being hacked there is a search engine for baby

there is a search engine for baby

there is a search engine for baby cameras which had better be protected so

cameras which had better be protected so

cameras which had better be protected so that you can observe foreign baby with

that you can observe foreign baby with

that you can observe foreign baby with your strange babies overnight and even

your strange babies overnight and even

your strange babies overnight and even talk to them and of course everyone is

talk to them and of course everyone is

talk to them and of course everyone is now being feared that your fridge is

now being feared that your fridge is

now being feared that your fridge is being hacked and perhaps you got stolen

being hacked and perhaps you got stolen

being hacked and perhaps you got stolen virtually and then of course when you

virtually and then of course when you

virtually and then of course when you can switch or will be connected will be

can switch or will be connected will be

can switch or will be connected will be crashed and of course there are a lot of

crashed and of course there are a lot of

crashed and of course there are a lot of fears on the internet of this

fears on the internet of this

fears on the internet of this a lot of problems but what I would argue

a lot of problems but what I would argue

a lot of problems but what I would argue is that there are also a lot of

is that there are also a lot of

is that there are also a lot of opportunities and it’s a little bit that

opportunities and it’s a little bit that

opportunities and it’s a little bit that we overemphasize all these bad things

we overemphasize all these bad things

we overemphasize all these bad things what are happening with smart products

what are happening with smart products

what are happening with smart products towards all what we can do as and this

towards all what we can do as and this

towards all what we can do as and this is what I know as a management professor

is what I know as a management professor

is what I know as a management professor we only can manage or do and execute

we only can manage or do and execute

we only can manage or do and execute something how we think about it so the

something how we think about it so the

something how we think about it so the next example is totally unrelated to

next example is totally unrelated to

next example is totally unrelated to what I’m talking about but still so cool

what I’m talking about but still so cool

what I’m talking about but still so cool so I still have to say it so what this

so I still have to say it so what this

so I still have to say it so what this is you know what this is what you see

is you know what this is what you see

is you know what this is what you see any guesses what do you see a spray no

any guesses what do you see a spray no

any guesses what do you see a spray no lipstick no what Chris no it’s a Holy

lipstick no what Chris no it’s a Holy

lipstick no what Chris no it’s a Holy Grail it is zero calorie shock late’ you

Grail it is zero calorie shock late’ you

Grail it is zero calorie shock late’ you can buy it I’ve got it in a store in

can buy it I’ve got it in a store in

can buy it I’ve got it in a store in Boston it’s zero calorie indeed it’s a

Boston it’s zero calorie indeed it’s a

Boston it’s zero calorie indeed it’s a spray and you spray some chocolate

spray and you spray some chocolate

spray and you spray some chocolate powder in your mouth and give all the

powder in your mouth and give all the

powder in your mouth and give all the aural sensation of chocolate without any

aural sensation of chocolate without any

aural sensation of chocolate without any calories you can also get this as energy

calories you can also get this as energy

calories you can also get this as energy doings and espresso shots and I am

doings and espresso shots and I am

doings and espresso shots and I am telling the story so as I said I bought

telling the story so as I said I bought

telling the story so as I said I bought this thing in a store in Boston and if

this thing in a store in Boston and if

this thing in a store in Boston and if you are here from our and you know we

you are here from our and you know we

you are here from our and you know we have lint a big chocolate company they

have lint a big chocolate company they

have lint a big chocolate company they pretend to be Swiss but they’re really

pretend to be Swiss but they’re really

pretend to be Swiss but they’re really from arkin and I gave this thing to the

from arkin and I gave this thing to the

from arkin and I gave this thing to the head of R&D the global head of R&D of

head of R&D the global head of R&D of

head of R&D the global head of R&D of lint and said hey Gabby you know this is

lint and said hey Gabby you know this is

lint and said hey Gabby you know this is a CEO so your Holy Grail zero calorie

a CEO so your Holy Grail zero calorie

a CEO so your Holy Grail zero calorie chocolate it’s a global head of R&D of

chocolate it’s a global head of R&D of

chocolate it’s a global head of R&D of lint has never heard about this her

lint has never heard about this her

lint has never heard about this her thinking about chocolate is in 100 gram

thinking about chocolate is in 100 gram

thinking about chocolate is in 100 gram bars and big processing technologies but

bars and big processing technologies but

bars and big processing technologies but not in a spray adopted from the

not in a spray adopted from the

not in a spray adopted from the pharmaceutical industry so however we

pharmaceutical industry so however we

pharmaceutical industry so however we think about fearing something is how we

think about fearing something is how we

think about fearing something is how we manage it and I think this is exactly

manage it and I think this is exactly

manage it and I think this is exactly what is happening a lot with our

what is happening a lot with our

what is happening a lot with our understanding of innovation nowadays

understanding of innovation nowadays

understanding of innovation nowadays once we come to this connected world we

once we come to this connected world we

once we come to this connected world we see it’s getting so complex we see it’s

see it’s getting so complex we see it’s

see it’s getting so complex we see it’s getting so dangerous and we always try

getting so dangerous and we always try

getting so dangerous and we always try to protect us from it instead of really

to protect us from it instead of really

to protect us from it instead of really to embrace what we have

to embrace what we have

to embrace what we have but let me share you another story that

but let me share you another story that

but let me share you another story that was really very insightful for me it’s

was really very insightful for me it’s

was really very insightful for me it’s often innovations nowadays started with

often innovations nowadays started with

often innovations nowadays started with a hashtag that one was we are not

a hashtag that one was we are not

a hashtag that one was we are not waiting and it came from Dana Lewis a

waiting and it came from Dana Lewis a

waiting and it came from Dana Lewis a diabetes patient at 2300 it from the US

diabetes patient at 2300 it from the US

diabetes patient at 2300 it from the US born with diabetes and she is able to

born with diabetes and she is able to

born with diabetes and she is able to manage her life quite well thanks to

manage her life quite well thanks to

manage her life quite well thanks to this device addicts on blood sugar

this device addicts on blood sugar

this device addicts on blood sugar measurement device that alarms you when

measurement device that alarms you when

measurement device that alarms you when you have to inject insulin and Dana has

you have to inject insulin and Dana has

you have to inject insulin and Dana has a lot of other diabetes patients really

a lot of other diabetes patients really

a lot of other diabetes patients really can live a good life with this however

can live a good life with this however

can live a good life with this however she really had one problem this thing

she really had one problem this thing

she really had one problem this thing also she has to Harold it is nice isn’t

also she has to Harold it is nice isn’t

also she has to Harold it is nice isn’t alarm like a BP peep and it is not loud

alarm like a BP peep and it is not loud

alarm like a BP peep and it is not loud enough so it was not waking her up at

enough so it was not waking her up at

enough so it was not waking her up at night

night

night when she had to inject insulin and she

when she had to inject insulin and she

when she had to inject insulin and she was calling Dexter on the world market

was calling Dexter on the world market

was calling Dexter on the world market leader and saying hey your device is not

leader and saying hey your device is not

leader and saying hey your device is not loud enough and I am peps I’m dying as I

loud enough and I am peps I’m dying as I

loud enough and I am peps I’m dying as I don’t hear the alarm what can I do then

don’t hear the alarm what can I do then

don’t hear the alarm what can I do then Dexron said no no sorry it’s loud enough

Dexron said no no sorry it’s loud enough

Dexron said no no sorry it’s loud enough it’s compliant to FDA regulations ABC

it’s compliant to FDA regulations ABC

it’s compliant to FDA regulations ABC bla bla bla not our problem

bla bla bla not our problem

bla bla bla not our problem so what you do is a 23 year old student

so what you do is a 23 year old student

so what you do is a 23 year old student yes of course your heck your device this

yes of course your heck your device this

yes of course your heck your device this is exactly what she did

is exactly what she did

is exactly what she did yes she said when I was a child there

yes she said when I was a child there

yes she said when I was a child there were they told me my parents that will

were they told me my parents that will

were they told me my parents that will be occur for diabetes and I’m still

be occur for diabetes and I’m still

be occur for diabetes and I’m still waiting but I’m not waiting for better

waiting but I’m not waiting for better

waiting but I’m not waiting for better of these ApS devices so I take it on my

of these ApS devices so I take it on my

of these ApS devices so I take it on my own as her thinking was I have this

own as her thinking was I have this

own as her thinking was I have this thing called the iPhone and this iPhone

thing called the iPhone and this iPhone

thing called the iPhone and this iPhone Heather alarm that is loud enough so if

Heather alarm that is loud enough so if

Heather alarm that is loud enough so if somehow just have to connect my ApS

somehow just have to connect my ApS

somehow just have to connect my ApS system with my iPhone and then the

system with my iPhone and then the

system with my iPhone and then the iPhone will wake me up and I can inject

iPhone will wake me up and I can inject

iPhone will wake me up and I can inject insulin at night when I need it

insulin at night when I need it

insulin at night when I need it and so the problem would be it would

and so the problem would be it would

and so the problem would be it would have been simple solutions just using

have been simple solutions just using

have been simple solutions just using the sensor of the iPhone but she got a

the sensor of the iPhone but she got a

the sensor of the iPhone but she got a Raspberry Pi in between to somehow try

Raspberry Pi in between to somehow try

Raspberry Pi in between to somehow try to excess device connected to the

to excess device connected to the

to excess device connected to the atmosphere pi to make a bridge to the

atmosphere pi to make a bridge to the

atmosphere pi to make a bridge to the iPhone to the alarm but then she

iPhone to the alarm but then she

iPhone to the alarm but then she discovered actually I don’t have to do

discovered actually I don’t have to do

discovered actually I don’t have to do it alone

it alone

it alone this huge community of diabetes patients

this huge community of diabetes patients

this huge community of diabetes patients that also had problems versus a PC

that also had problems versus a PC

that also had problems versus a PC device and they also started hacking

device and they also started hacking

device and they also started hacking this device there are many several

this device there are many several

this device there are many several Facebook groups or communities but one

Facebook groups or communities but one

Facebook groups or communities but one is called the night Scouts we need taken

is called the night Scouts we need taken

is called the night Scouts we need taken care of you at night and she discovered

care of you at night and she discovered

care of you at night and she discovered that there were other people really

that there were other people really

that there were other people really talking about how to break up the system

talking about how to break up the system

talking about how to break up the system how to connect it to other things and

how to connect it to other things and

how to connect it to other things and they discover once you open the device

they discover once you open the device

they discover once you open the device and you are able to connect it to the

and you are able to connect it to the

and you are able to connect it to the Internet

Internet

Internet you’re not just able to have loud alarms

you’re not just able to have loud alarms

you’re not just able to have loud alarms but you also can have a lot of other

but you also can have a lot of other

but you also can have a lot of other functions by helping you to have a

functions by helping you to have a

functions by helping you to have a better life

better life

better life I as a patient actually night Scouts was

I as a patient actually night Scouts was

I as a patient actually night Scouts was founded by a father with her small child

founded by a father with her small child

founded by a father with her small child that also had diabetes and he wanted

that also had diabetes and he wanted

that also had diabetes and he wanted this his child also can have a sleepover

this his child also can have a sleepover

this his child also can have a sleepover you know with our friends but he never

you know with our friends but he never

you know with our friends but he never dared to give the child to friends as he

dared to give the child to friends as he

dared to give the child to friends as he could monitor it so again he said I have

could monitor it so again he said I have

could monitor it so again he said I have to be able to remotely monitor the level

to be able to remotely monitor the level

to be able to remotely monitor the level BlueClaws a level of my child and so

BlueClaws a level of my child and so

BlueClaws a level of my child and so then they discovered in and they build

then they discovered in and they build

then they discovered in and they build it and they really build a very

it and they really build a very

it and they really build a very beautiful device as amateurs in this

beautiful device as amateurs in this

beautiful device as amateurs in this community of an internet-connected

community of an internet-connected

community of an internet-connected diabetes device and then they went to

diabetes device and then they went to

diabetes device and then they went to decks on the manufacturer and chosen see

decks on the manufacturer and chosen see

decks on the manufacturer and chosen see this is what we build and really

this is what we build and really

this is what we build and really improved our quality of life please

improved our quality of life please

improved our quality of life please bring it to market and Exxon said wow is

bring it to market and Exxon said wow is

bring it to market and Exxon said wow is it’s wonderful we will totally do it

it’s wonderful we will totally do it

it’s wonderful we will totally do it it’s great but it will take us five

it’s great but it will take us five

it’s great but it will take us five years he’s FDA regulatory approval

years he’s FDA regulatory approval

years he’s FDA regulatory approval process for medical devices and then

process for medical devices and then

process for medical devices and then that community said can be we are using

that community said can be we are using

that community said can be we are using this already we are not dying why should

this already we are not dying why should

this already we are not dying why should it take five years and excellence an old

it take five years and excellence an old

it take five years and excellence an old sorry it will take us five years and I

sorry it will take us five years and I

sorry it will take us five years and I was a really remarkable part of the

was a really remarkable part of the

was a really remarkable part of the story starts up to here it would have

story starts up to here it would have

story starts up to here it would have been one of the many stories of open

been one of the many stories of open

been one of the many stories of open innovation yes with my Barbie example

innovation yes with my Barbie example

innovation yes with my Barbie example innovation starting from the outside but

innovation starting from the outside but

innovation starting from the outside but as now these products like my shoes here

as now these products like my shoes here

as now these products like my shoes here have somehow connected and smart and

have somehow connected and smart and

have somehow connected and smart and have a lot of software they easier to

have a lot of software they easier to

have a lot of software they easier to heck we have an entirely new innovation

heck we have an entirely new innovation

heck we have an entirely new innovation space as what did this community did

space as what did this community did

space as what did this community did they organized

they organized

they organized the FDA process in this community of

the FDA process in this community of

the FDA process in this community of amateurs went through the same

amateurs went through the same

amateurs went through the same regulatory process as a big guys but

regulatory process as a big guys but

regulatory process as a big guys but they could do it in less than five

they could do it in less than five

they could do it in less than five months and why are mature consumers able

months and why are mature consumers able

months and why are mature consumers able to do the same process much faster than

to do the same process much faster than

to do the same process much faster than big industry and I guess they said they

big industry and I guess they said they

big industry and I guess they said they have the data they had some people in

have the data they had some people in

have the data they had some people in their community they were really good in

their community they were really good in

their community they were really good in organizing the data and they did like

organizing the data and they did like

organizing the data and they did like 1,000 clinical trials while using and

1,000 clinical trials while using and

1,000 clinical trials while using and developing it as it made the case in

developing it as it made the case in

developing it as it made the case in order to the FDA so we are now in a

order to the FDA so we are now in a

order to the FDA so we are now in a situation we are unorganized a little

situation we are unorganized a little

situation we are unorganized a little bit organized consumers a beating big

bit organized consumers a beating big

bit organized consumers a beating big guys in a medical device and I think

guys in a medical device and I think

guys in a medical device and I think these are totally fascinating times

these are totally fascinating times

these are totally fascinating times nowadays and therefore at the end of

nowadays and therefore at the end of

nowadays and therefore at the end of this day I want to give you perhaps a

this day I want to give you perhaps a

this day I want to give you perhaps a little bit a new perspective of

little bit a new perspective of

little bit a new perspective of innovation first really don’t see smart

innovation first really don’t see smart

innovation first really don’t see smart devices only as a threat into your

devices only as a threat into your

devices only as a threat into your privacy it’s definitely there but I

privacy it’s definitely there but I

privacy it’s definitely there but I believe we have a lot of opportunities

believe we have a lot of opportunities

believe we have a lot of opportunities here and they also teach us a new way

here and they also teach us a new way

here and they also teach us a new way how we should see innovation it’s very

how we should see innovation it’s very

how we should see innovation it’s very often innovation policies are really

often innovation policies are really

often innovation policies are really fostered on creation and creating

fostered on creation and creating

fostered on creation and creating something new I would say it’s wrong we

something new I would say it’s wrong we

something new I would say it’s wrong we don’t have to create you know encourage

don’t have to create you know encourage

don’t have to create you know encourage companies or startups to create new

companies or startups to create new

companies or startups to create new things create great new things are out

things create great new things are out

things create great new things are out there all there but we have to foster

there all there but we have to foster

there all there but we have to foster our policies in inspiring companies to

our policies in inspiring companies to

our policies in inspiring companies to absorb into bridging from us out there

absorb into bridging from us out there

absorb into bridging from us out there peps into consumer wetland somehow

peps into consumer wetland somehow

peps into consumer wetland somehow develop and bring it to companies and

develop and bring it to companies and

develop and bring it to companies and this is still most innovation policies

this is still most innovation policies

this is still most innovation policies by the state is voting on the creation

by the state is voting on the creation

by the state is voting on the creation part not so much on the absorption or

part not so much on the absorption or

part not so much on the absorption or open innovation park we also really have

open innovation park we also really have

open innovation park we also really have to acknowledge that households average

to acknowledge that households average

to acknowledge that households average citizens and one of the core sources of

citizens and one of the core sources of

citizens and one of the core sources of innovation and the more products get

innovation and the more products get

innovation and the more products get smart connected the easier it is for

smart connected the easier it is for

smart connected the easier it is for households to do this we don’t do it in

households to do this we don’t do it in

households to do this we don’t do it in Germany but some of the statistic census

Germany but some of the statistic census

Germany but some of the statistic census offices in other countries and are

offices in other countries and are

offices in other countries and are measuring household innovation and we

measuring household innovation and we

measuring household innovation and we come to percentages of up to fifth

come to percentages of up to fifth

come to percentages of up to fifth team percent of the economic innovation

team percent of the economic innovation

team percent of the economic innovation activity our country is done by

activity our country is done by

activity our country is done by consumers in some countries like the UK

consumers in some countries like the UK

consumers in some countries like the UK even more but thing about even if you’re

even more but thing about even if you’re

even more but thing about even if you’re dumped start up in Germany you’ll get

dumped start up in Germany you’ll get

dumped start up in Germany you’ll get some funding everyone gives you funding

some funding everyone gives you funding

some funding everyone gives you funding if we love startups but if you are an

if we love startups but if you are an

if we love startups but if you are an average consumer no one gives you

average consumer no one gives you

average consumer no one gives you funding for your idea no one supports

funding for your idea no one supports

funding for your idea no one supports you so perhaps you also need a new kind

you so perhaps you also need a new kind

you so perhaps you also need a new kind of innovation support system to support

of innovation support system to support

of innovation support system to support average household innovators it’s this

average household innovators it’s this

average household innovators it’s this household innovators have very different

household innovators have very different

household innovators have very different incentives to innovate

incentives to innovate

incentives to innovate dinah’ll ooh Dana Lewis and also sampler

dinah’ll ooh Dana Lewis and also sampler

dinah’ll ooh Dana Lewis and also sampler at the beginning she was they were not

at the beginning she was they were not

at the beginning she was they were not innovating to really profit from selling

innovating to really profit from selling

innovating to really profit from selling the innovation but they were innovating

the innovation but they were innovating

the innovation but they were innovating from profiting from using the innovation

from profiting from using the innovation

from profiting from using the innovation and therefore they also freely revealed

and therefore they also freely revealed

and therefore they also freely revealed the innovation that’s very bad news for

the innovation that’s very bad news for

the innovation that’s very bad news for my wife who was a patent lawyer and

my wife who was a patent lawyer and

my wife who was a patent lawyer and sitting there but for other people that

sitting there but for other people that

sitting there but for other people that are not paid and lawyers actually it’s

are not paid and lawyers actually it’s

are not paid and lawyers actually it’s very good news that we share freely the

very good news that we share freely the

very good news that we share freely the innovation and don’t try to protect it

innovation and don’t try to protect it

innovation and don’t try to protect it and as we only have to protect

and as we only have to protect

and as we only have to protect innovation if you want to profit from

innovation if you want to profit from

innovation if you want to profit from selling the innovation but therefore

selling the innovation but therefore

selling the innovation but therefore also we can come into a system where we

also we can come into a system where we

also we can come into a system where we have larger distribution of knowledge

have larger distribution of knowledge

have larger distribution of knowledge and this is something with Eric from

and this is something with Eric from

and this is something with Eric from Hipple at MIT called free innovation

Hipple at MIT called free innovation

Hipple at MIT called free innovation it’s open innovation as one of the big

it’s open innovation as one of the big

it’s open innovation as one of the big buzz words and innovation management in

buzz words and innovation management in

buzz words and innovation management in the last year’s was very much about

the last year’s was very much about

the last year’s was very much about acquisitions of technology from firms to

acquisitions of technology from firms to

acquisitions of technology from firms to firms but free innovation as a term

firms but free innovation as a term

firms but free innovation as a term should really emphasize that we are

should really emphasize that we are

should really emphasize that we are entering a world where things –

entering a world where things –

entering a world where things – connected smarts product it’s maybe

connected smarts product it’s maybe

connected smarts product it’s maybe easier for people to innovate for free

easier for people to innovate for free

easier for people to innovate for free in their free time with very low

in their free time with very low

in their free time with very low resources and also freely revealing the

resources and also freely revealing the

resources and also freely revealing the foods of the innovation and these not

foods of the innovation and these not

foods of the innovation and these not products are great tools for innovation

products are great tools for innovation

products are great tools for innovation so we’re really companies willingness or

so we’re really companies willingness or

so we’re really companies willingness or willing or unwilling me are creating

willing or unwilling me are creating

willing or unwilling me are creating these tools for innovation these are the

these tools for innovation these are the

these tools for innovation these are the same tools hackers used to heck yo you

same tools hackers used to heck yo you

same tools hackers used to heck yo you know child camera and switch and so on

know child camera and switch and so on

know child camera and switch and so on but the same tools also really enable us

but the same tools also really enable us

but the same tools also really enable us to do a lot of good things and so

to do a lot of good things and so

to do a lot of good things and so finally I’m not saying it’s all

finally I’m not saying it’s all

finally I’m not saying it’s all innovation by consumers we probably have

innovation by consumers we probably have

innovation by consumers we probably have strong complementarities as in the end

strong complementarities as in the end

strong complementarities as in the end someone has to build my wonderful shoes

someone has to build my wonderful shoes

someone has to build my wonderful shoes and I’m probably not able to do it at

and I’m probably not able to do it at

and I’m probably not able to do it at home so we will have some more

home so we will have some more

home so we will have some more complementarities links between what

complementarities links between what

complementarities links between what means nowaday called firms and companies

means nowaday called firms and companies

means nowaday called firms and companies and innovating users and lead users and

and innovating users and lead users and

and innovating users and lead users and consumers they just use it and perhaps

consumers they just use it and perhaps

consumers they just use it and perhaps provide ideas but urban are not able to

provide ideas but urban are not able to

provide ideas but urban are not able to do it so with this I hope I could

do it so with this I hope I could

do it so with this I hope I could inspire a little bit to sing more openly

inspire a little bit to sing more openly

inspire a little bit to sing more openly about innovation really embrace openness

about innovation really embrace openness

about innovation really embrace openness for innovation it’s a choice is really

for innovation it’s a choice is really

for innovation it’s a choice is really ours and they see a little bits of

ours and they see a little bits of

ours and they see a little bits of danger that because of hackers and so on

danger that because of hackers and so on

danger that because of hackers and so on we try to close this down but I would

we try to close this down but I would

we try to close this down but I would say no no these are responsible we are

say no no these are responsible we are

say no no these are responsible we are very these are very important threats

very these are very important threats

very these are very important threats but we is your as students have to take

but we is your as students have to take

but we is your as students have to take care about it that we really uses huge

care about it that we really uses huge

care about it that we really uses huge opportunities for innovation we have

opportunities for innovation we have

opportunities for innovation we have because of the internet and connected

because of the internet and connected

because of the internet and connected and products to really the welfare of us

and products to really the welfare of us

and products to really the welfare of us all thank you very much

all thank you very much

all thank you very much [Applause]

”

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