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How our attention is being hacked | Wouter van Noort | TEDxRotterdam


everybody please get your mobile phones

everybody please get your mobile phones out and please turn up the volume as

out and please turn up the volume as

out and please turn up the volume as loud as you can

loud as you can

loud as you can you’ll see why and when you’re done

you’ll see why and when you’re done

you’ll see why and when you’re done please stick your phone into the air so

please stick your phone into the air so

please stick your phone into the air so I can see when a majority has actually

I can see when a majority has actually

I can see when a majority has actually done it and I’d like to start with a

done it and I’d like to start with a

done it and I’d like to start with a couple of questions I see a majority now

couple of questions I see a majority now

couple of questions I see a majority now has it but for whom was reaching for

has it but for whom was reaching for

has it but for whom was reaching for their smartphone the very first thing

their smartphone the very first thing

their smartphone the very first thing they did this morning majority and who

they did this morning majority and who

they did this morning majority and who since leaving the house has not been

since leaving the house has not been

since leaving the house has not been further than one meter away from his or

further than one meter away from his or

further than one meter away from his or her smartphone we’re pretty hooked right

her smartphone we’re pretty hooked right

her smartphone we’re pretty hooked right and who there it goes and who actually

and who there it goes and who actually

and who there it goes and who actually thinks this is a good idea this is a

thinks this is a good idea this is a

thinks this is a good idea this is a good thing being connected all the time

good thing being connected all the time

good thing being connected all the time a bit less a lot less there are some few

a bit less a lot less there are some few

a bit less a lot less there are some few brave people when it’s really strange if

brave people when it’s really strange if

brave people when it’s really strange if you think about it

you think about it

you think about it that we so often want to be doing

that we so often want to be doing

that we so often want to be doing different things and checking our

different things and checking our

different things and checking our smartphones and still they keep sucking

smartphones and still they keep sucking

smartphones and still they keep sucking us in and today I want to show you that

us in and today I want to show you that

us in and today I want to show you that this is intentionally designed by

this is intentionally designed by

this is intentionally designed by Silicon Valley and that this is a bad

Silicon Valley and that this is a bad

Silicon Valley and that this is a bad thing this company’s hack our attention

thing this company’s hack our attention

thing this company’s hack our attention and with paying our attention we quite

and with paying our attention we quite

and with paying our attention we quite literally do that we pay attention and

literally do that we pay attention and

literally do that we pay attention and we cannot afford to pay attention in the

we cannot afford to pay attention in the

we cannot afford to pay attention in the vast amounts that we do it now this is

vast amounts that we do it now this is

vast amounts that we do it now this is not going to be a talk about how bad

not going to be a talk about how bad

not going to be a talk about how bad technology is I love technology I’m a

technology is I love technology I’m a

technology is I love technology I’m a journalist covering technology I could

journalist covering technology I could

journalist covering technology I could not live without it I could not envision

not live without it I could not envision

not live without it I could not envision working without it hey this was even my

working without it hey this was even my

working without it hey this was even my profile picture at one point but I do

profile picture at one point but I do

profile picture at one point but I do notice that my own device behavior is

notice that my own device behavior is

notice that my own device behavior is getting ever stranger and more

getting ever stranger and more

getting ever stranger and more compulsive I installed an app to check

compulsive I installed an app to check

compulsive I installed an app to check how many hours a day I’m on this device

how many hours a day I’m on this device

how many hours a day I’m on this device and it reaches up to four to five hours

and it reaches up to four to five hours

and it reaches up to four to five hours a day

a day

a day I even regularly experience a phenomenon

I even regularly experience a phenomenon

I even regularly experience a phenomenon called phantom vibrations where I feel

called phantom vibrations where I feel

called phantom vibrations where I feel it in my pocket when it’s not even there

it in my pocket when it’s not even there

it in my pocket when it’s not even there so hey I’m Bowser and I’m an addict

so hey I’m Bowser and I’m an addict

so hey I’m Bowser and I’m an addict and by the time probably you’ve heard a

and by the time probably you’ve heard a

and by the time probably you’ve heard a couple of sounds in the audience and I’m

couple of sounds in the audience and I’m

couple of sounds in the audience and I’m not alone I think I’m not the only one

not alone I think I’m not the only one

not alone I think I’m not the only one who is addicted and sounds are not the

who is addicted and sounds are not the

who is addicted and sounds are not the only way that these companies get your

only way that these companies get your

only way that these companies get your attention probably by now it’s a good

attention probably by now it’s a good

attention probably by now it’s a good idea if we switched our phones off again

idea if we switched our phones off again

idea if we switched our phones off again to have our full focus back on the stage

to have our full focus back on the stage

to have our full focus back on the stage again but this these sounds are not the

again but this these sounds are not the

again but this these sounds are not the only ways that these companies get our

only ways that these companies get our

only ways that these companies get our attention there are many other ways as

attention there are many other ways as

attention there are many other ways as well one of the things they do is the

well one of the things they do is the

well one of the things they do is the companies have figured out how our

companies have figured out how our

companies have figured out how our dopamine systems work dopamine the

dopamine systems work dopamine the

dopamine systems work dopamine the happiness hormone the stuff that we make

happiness hormone the stuff that we make

happiness hormone the stuff that we make when we have fun when we make love when

when we have fun when we make love when

when we have fun when we make love when we do all kinds of other things and as

we do all kinds of other things and as

we do all kinds of other things and as it happens also when we do things on our

it happens also when we do things on our

it happens also when we do things on our smartphones and companies have figured

smartphones and companies have figured

smartphones and companies have figured out how our dopamine systems work and

out how our dopamine systems work and

out how our dopamine systems work and have learned how to use our smartphones

have learned how to use our smartphones

have learned how to use our smartphones as pocket-sized dopamine pumps to get us

as pocket-sized dopamine pumps to get us

as pocket-sized dopamine pumps to get us ever more hooked and how do they do it

ever more hooked and how do they do it

ever more hooked and how do they do it well let’s give you an example humans

well let’s give you an example humans

well let’s give you an example humans have an inherent nature to create order

have an inherent nature to create order

have an inherent nature to create order right when you clean your room when you

right when you clean your room when you

right when you clean your room when you tidy your desk you make a nice little

tidy your desk you make a nice little

tidy your desk you make a nice little burst of dopamine and these companies

burst of dopamine and these companies

burst of dopamine and these companies know this so what do they do on your

know this so what do they do on your

know this so what do they do on your home screen they disturb this order with

home screen they disturb this order with

home screen they disturb this order with push noise messages so by the time you

push noise messages so by the time you

push noise messages so by the time you click the push message you create order

click the push message you create order

click the push message you create order and you get a nice little rush of

and you get a nice little rush of

and you get a nice little rush of dopamine and do you think it’s a

dopamine and do you think it’s a

dopamine and do you think it’s a coincidence that these push messages are

coincidence that these push messages are

coincidence that these push messages are read are naturally pre-programmed color

read are naturally pre-programmed color

read are naturally pre-programmed color of alarm the color of blood it’s not a

of alarm the color of blood it’s not a

of alarm the color of blood it’s not a coincidence it’s been tested and this is

coincidence it’s been tested and this is

coincidence it’s been tested and this is why they’re there scholar and this app

why they’re there scholar and this app

why they’re there scholar and this app right behind me snapchat they play into

right behind me snapchat they play into

right behind me snapchat they play into all kinds of other psychological

all kinds of other psychological

all kinds of other psychological mechanisms this is a function called

mechanisms this is a function called

mechanisms this is a function called snap streaks which lets users know how

snap streaks which lets users know how

snap streaks which lets users know how many days in a row they’ve been snapping

many days in a row they’ve been snapping

many days in a row they’ve been snapping playing into our psychological need to

playing into our psychological need to

playing into our psychological need to create needs orderly rows of numbers and

create needs orderly rows of numbers and

create needs orderly rows of numbers and to play games and how about these

to play games and how about these

to play games and how about these mentions that you get in Facebook or

mentions that you get in Facebook or

mentions that you get in Facebook or Twitter do you think it’s a coincidence

Twitter do you think it’s a coincidence

Twitter do you think it’s a coincidence that when you open the app there’s a

that when you open the app there’s a

that when you open the app there’s a slight lag between the time you open the

slight lag between the time you open the

slight lag between the time you open the app and you actually see the number of

app and you actually see the number of

app and you actually see the number of mentions that you have it’s a deliberate

mentions that you have it’s a deliberate

mentions that you have it’s a deliberate design feature borrowing from slot

design feature borrowing from slot

design feature borrowing from slot machines building suspense creating this

machines building suspense creating this

machines building suspense creating this tension and play

tension and play

tension and play into the very same psychological

into the very same psychological

into the very same psychological weaknesses as slot machines do and the

weaknesses as slot machines do and the

weaknesses as slot machines do and the clock in Netflix ticking down when you

clock in Netflix ticking down when you

clock in Netflix ticking down when you finish your episode also that is a

finish your episode also that is a

finish your episode also that is a design feature borrowed from all kinds

design feature borrowed from all kinds

design feature borrowed from all kinds of other science to get our attention as

of other science to get our attention as

of other science to get our attention as good as they can and why do these

good as they can and why do these

good as they can and why do these companies do this because we live in an

companies do this because we live in an

companies do this because we live in an attention economy where every second we

attention economy where every second we

attention economy where every second we spend on an app is an extra dollar or

spend on an app is an extra dollar or

spend on an app is an extra dollar or euro earned for its maker

euro earned for its maker

euro earned for its maker the longer we spend on apps the more

the longer we spend on apps the more

the longer we spend on apps the more data that can harvest the more ads they

data that can harvest the more ads they

data that can harvest the more ads they can show us and this leads to an ever

can show us and this leads to an ever

can show us and this leads to an ever escalating arms race for our attention

escalating arms race for our attention

escalating arms race for our attention and this leads to a to addiction

and this leads to a to addiction

and this leads to a to addiction manufacturing the likes of which we have

manufacturing the likes of which we have

manufacturing the likes of which we have not seen since Big Tobacco and what the

not seen since Big Tobacco and what the

not seen since Big Tobacco and what the tricky thing about attention is because

tricky thing about attention is because

tricky thing about attention is because that’s what they target is that

that’s what they target is that

that’s what they target is that attention works quite differently from

attention works quite differently from

attention works quite differently from what many people may think we only have

what many people may think we only have

what many people may think we only have one attention

one attention

one attention we cannot multitask multitasking is a

we cannot multitask multitasking is a

we cannot multitask multitasking is a myth attention works like a flashlight

myth attention works like a flashlight

myth attention works like a flashlight not like a disco ball you can only shine

not like a disco ball you can only shine

not like a disco ball you can only shine your light and your beam of attention to

your light and your beam of attention to

your light and your beam of attention to one place at a time and when you try to

one place at a time and when you try to

one place at a time and when you try to switch that bring switching costs and

switch that bring switching costs and

switch that bring switching costs and what do these costs consist of well it

what do these costs consist of well it

what do these costs consist of well it actually makes us dumber that’s very

actually makes us dumber that’s very

actually makes us dumber that’s very interesting research by London

interesting research by London

interesting research by London University showing that if you do an IQ

University showing that if you do an IQ

University showing that if you do an IQ test while multitasking that will get

test while multitasking that will get

test while multitasking that will get your score down by 15 points which is

your score down by 15 points which is

your score down by 15 points which is the same effect as smoking weed and the

the same effect as smoking weed and the

the same effect as smoking weed and the other tricky part as with attention is

other tricky part as with attention is

other tricky part as with attention is that attention works like a muscle the

that attention works like a muscle the

that attention works like a muscle the more you use it the stronger it gets and

more you use it the stronger it gets and

more you use it the stronger it gets and the less you use it the weaker it gets

the less you use it the weaker it gets

the less you use it the weaker it gets and this leads to a very interesting

and this leads to a very interesting

and this leads to a very interesting fact because it now becomes in the

fact because it now becomes in the

fact because it now becomes in the interest of the big companies like

interest of the big companies like

interest of the big companies like Google like Facebook to make our

Google like Facebook to make our

Google like Facebook to make our attention muscles as weak as they can as

attention muscles as weak as they can as

attention muscles as weak as they can as weak as possible because when you’re

weak as possible because when you’re

weak as possible because when you’re distracted you’re even easily distracted

distracted you’re even easily distracted

distracted you’re even easily distracted it’s a vicious cycle if this sounds like

it’s a vicious cycle if this sounds like

it’s a vicious cycle if this sounds like a conspiracy theory it really is not

a conspiracy theory it really is not

a conspiracy theory it really is not these companies do this in plain sight

these companies do this in plain sight

these companies do this in plain sight they are not even secretive about it

they are not even secretive about it

they are not even secretive about it they openly am proud and proudly hold

they openly am proud and proudly hold

they openly am proud and proudly hold conference about this they organize TED

conference about this they organize TED

conference about this they organize TED talks about this day

talks about this day

talks about this day published books about this this is

published books about this this is

published books about this this is actually a screenshot from the summit in

actually a screenshot from the summit in

actually a screenshot from the summit in Silicon Valley which is a yearly event

Silicon Valley which is a yearly event

Silicon Valley which is a yearly event called the habit summit of course they

called the habit summit of course they

called the habit summit of course they wouldn’t call it the addiction summit

wouldn’t call it the addiction summit

wouldn’t call it the addiction summit because that would sound too harsh but

because that would sound too harsh but

because that would sound too harsh but that’s exactly what they are

that’s exactly what they are

that’s exactly what they are manufacturing at these summits they’re

manufacturing at these summits they’re

manufacturing at these summits they’re exchanging tricks and you can see on the

exchanging tricks and you can see on the

exchanging tricks and you can see on the slide they’re talking about the nucleus

slide they’re talking about the nucleus

slide they’re talking about the nucleus accumbens which is a part of the brain

accumbens which is a part of the brain

accumbens which is a part of the brain that triggers the dopamine releases and

that triggers the dopamine releases and

that triggers the dopamine releases and where does this end well I work in media

where does this end well I work in media

where does this end well I work in media and I’ve seen media changed quite badly

and I’ve seen media changed quite badly

and I’ve seen media changed quite badly over the last few years where even

over the last few years where even

over the last few years where even serious media have succumbed to sending

serious media have succumbed to sending

serious media have succumbed to sending out push notifications and not only for

out push notifications and not only for

out push notifications and not only for breaking news I myself might have

breaking news I myself might have

breaking news I myself might have written some clickbait headlines as well

written some clickbait headlines as well

written some clickbait headlines as well although I’ve never had a scoop quite

although I’ve never had a scoop quite

although I’ve never had a scoop quite like this one before but we see where

like this one before but we see where

like this one before but we see where this is headed and we see what happens

this is headed and we see what happens

this is headed and we see what happens if also communicating presidential

if also communicating presidential

if also communicating presidential policy becomes part of this attention

policy becomes part of this attention

policy becomes part of this attention economy and we’ve seen just this week

economy and we’ve seen just this week

economy and we’ve seen just this week with the investigation in in the US

with the investigation in in the US

with the investigation in in the US Congress about Facebook and the u.s.

Congress about Facebook and the u.s.

Congress about Facebook and the u.s. elections what happens if our democracy

elections what happens if our democracy

elections what happens if our democracy becomes part of this attention economy

becomes part of this attention economy

becomes part of this attention economy it’s bad it’s a bad deal and it’s bad

it’s bad it’s a bad deal and it’s bad

it’s bad it’s a bad deal and it’s bad for civic society so what to do well

for civic society so what to do well

for civic society so what to do well there’s good news too because remember

there’s good news too because remember

there’s good news too because remember that attention works like a muscle we

that attention works like a muscle we

that attention works like a muscle we can retrain it and every the way even

can retrain it and every the way even

can retrain it and every the way even the weakest muscles can be retrained to

the weakest muscles can be retrained to

the weakest muscles can be retrained to Men’s Health cover material so that’s

Men’s Health cover material so that’s

Men’s Health cover material so that’s exactly what we should do we should

exactly what we should do we should

exactly what we should do we should focus again learn how to be attentive

focus again learn how to be attentive

focus again learn how to be attentive and why not start by creating spaces for

and why not start by creating spaces for

and why not start by creating spaces for focus like our bedroom I’ve strictly

focus like our bedroom I’ve strictly

focus like our bedroom I’ve strictly banned screens from mine and it’s bliss

banned screens from mine and it’s bliss

banned screens from mine and it’s bliss I can recommend it to anybody we

I can recommend it to anybody we

I can recommend it to anybody we actually read we actually talk we

actually read we actually talk we

actually read we actually talk we actually sleep and we actually do not

actually sleep and we actually do not

actually sleep and we actually do not reach for a smartphones the very first

reach for a smartphones the very first

reach for a smartphones the very first thing in the morning and and here’s the

thing in the morning and and here’s the

thing in the morning and and here’s the smart part there’s really smart settings

smart part there’s really smart settings

smart part there’s really smart settings hidden inside your phone that you can

hidden inside your phone that you can

hidden inside your phone that you can use in your own benefit there’s a

use in your own benefit there’s a

use in your own benefit there’s a setting hidden that lets you let you put

setting hidden that lets you let you put

setting hidden that lets you let you put your screen to black and whites to make

your screen to black and whites to make

your screen to black and whites to make your phone artificially boring and at

your phone artificially boring and at

your phone artificially boring and at least those red push messages won’t

least those red push messages won’t

least those red push messages won’t bother you anymore

bother you anymore

bother you anymore get rid of push notifications turn them

get rid of push notifications turn them

get rid of push notifications turn them all off get rid of the most

all off get rid of the most

all off get rid of the most attention-grabbing apps it’s going to

attention-grabbing apps it’s going to

attention-grabbing apps it’s going to take some changing of behavior it’s

take some changing of behavior it’s

take some changing of behavior it’s going to take some experimentation but

going to take some experimentation but

going to take some experimentation but from now on I think it’s really

from now on I think it’s really

from now on I think it’s really important that we start paying more

important that we start paying more

important that we start paying more attention to our attention thank you

attention to our attention thank you

attention to our attention thank you [Applause]

[Applause]

[Applause] [Music]

”

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