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Building a learning community in a low trust society | Godwin Benson | TEDxYaba


[Music]

[Music] I would like to tell a story about the

I would like to tell a story about the

I would like to tell a story about the first job I had and well it wasn’t a job

first job I had and well it wasn’t a job

first job I had and well it wasn’t a job in a big company I was 15 years old then

in a big company I was 15 years old then

in a big company I was 15 years old then and someone hired me to teach his son

and someone hired me to teach his son

and someone hired me to teach his son for the month and incidentally he had

for the month and incidentally he had

for the month and incidentally he had been looking for a teacher for over

been looking for a teacher for over

been looking for a teacher for over three months and he reached out to my

three months and he reached out to my

three months and he reached out to my father math teacher saying that his son

father math teacher saying that his son

father math teacher saying that his son was performing poorly in math and he

was performing poorly in math and he

was performing poorly in math and he needed someone to help him and my

needed someone to help him and my

needed someone to help him and my teacher reached out to me and said I

teacher reached out to me and said I

teacher reached out to me and said I should teach this man storm and so I was

should teach this man storm and so I was

should teach this man storm and so I was so excited because at the time my mother

so excited because at the time my mother

so excited because at the time my mother gave me ten naira a day to school so we

gave me ten naira a day to school so we

gave me ten naira a day to school so we had agreed for 6,000 at the end of the

had agreed for 6,000 at the end of the

had agreed for 6,000 at the end of the month

month

month and that felt like a lot of money I

and that felt like a lot of money I

and that felt like a lot of money I thought I’m gonna be rich you know at

thought I’m gonna be rich you know at

thought I’m gonna be rich you know at 6,000 there and I met this man I met his

6,000 there and I met this man I met his

6,000 there and I met this man I met his son and I taught him with every single

son and I taught him with every single

son and I taught him with every single passion I had from mathematics and he

passion I had from mathematics and he

passion I had from mathematics and he really improved because I had already

really improved because I had already

really improved because I had already spent the six thousand our aim even

spent the six thousand our aim even

spent the six thousand our aim even before it was paid to me towards the

before it was paid to me towards the

before it was paid to me towards the middle of the tutoring the man saw the

middle of the tutoring the man saw the

middle of the tutoring the man saw the improvement in the boy and so decided to

improvement in the boy and so decided to

improvement in the boy and so decided to add his sister and so we agreed at nine

add his sister and so we agreed at nine

add his sister and so we agreed at nine thousand are on our like oh my is

thousand are on our like oh my is

thousand are on our like oh my is amazing and I told my mom you think I’ll

amazing and I told my mom you think I’ll

amazing and I told my mom you think I’ll buy the books the shoes the sheds and at

buy the books the shoes the sheds and at

buy the books the shoes the sheds and at the end of the month he didn’t pay me I

the end of the month he didn’t pay me I

the end of the month he didn’t pay me I was so so heartbroken

was so so heartbroken

was so so heartbroken just like you felt now I kept going to

just like you felt now I kept going to

just like you felt now I kept going to his house ever so often and it gave me

his house ever so often and it gave me

his house ever so often and it gave me all kinds of excuses why his business

all kinds of excuses why his business

all kinds of excuses why his business wasn’t working his wife just puts a bed

wasn’t working his wife just puts a bed

wasn’t working his wife just puts a bed they were just robbed and after a while

they were just robbed and after a while

they were just robbed and after a while I knew that the money wasn’t forthcoming

I knew that the money wasn’t forthcoming

I knew that the money wasn’t forthcoming I was in ss1 then but then it made an

I was in ss1 then but then it made an

I was in ss1 then but then it made an indelible mark in me that I wanted to

indelible mark in me that I wanted to

indelible mark in me that I wanted to see how could I ensure that this doesn’t

see how could I ensure that this doesn’t

see how could I ensure that this doesn’t happen to me

happen to me

happen to me as well as other people that teach and

as well as other people that teach and

as well as other people that teach and fast forward to 2013 I got a job in

fast forward to 2013 I got a job in

fast forward to 2013 I got a job in Deloitte where I worked

Deloitte where I worked

Deloitte where I worked five months before I left and I met a

five months before I left and I met a

five months before I left and I met a lot of people who came to me to tell me

lot of people who came to me to tell me

lot of people who came to me to tell me about different things I wanted to learn

about different things I wanted to learn

about different things I wanted to learn what a of note was a particular lady who

what a of note was a particular lady who

what a of note was a particular lady who was betrothed to an aquarium man I

was betrothed to an aquarium man I

was betrothed to an aquarium man I wanted to learn how to cook a frank soup

wanted to learn how to cook a frank soup

wanted to learn how to cook a frank soup and she said I have no equipment friend

and she said I have no equipment friend

and she said I have no equipment friend I have no single person I could ask to

I have no single person I could ask to

I have no single person I could ask to teach me how to cook this and my husband

teach me how to cook this and my husband

teach me how to cook this and my husband would be like a frank soup and also my

would be like a frank soup and also my

would be like a frank soup and also my people who wanted to learn how to make

people who wanted to learn how to make

people who wanted to learn how to make Tye Gilly or how to swim particularly

Tye Gilly or how to swim particularly

Tye Gilly or how to swim particularly was a colleague of mine who didn’t want

was a colleague of mine who didn’t want

was a colleague of mine who didn’t want a male instructor to teach her how to

a male instructor to teach her how to

a male instructor to teach her how to swim but everywhere else you are going

swim but everywhere else you are going

swim but everywhere else you are going to they only had male swim swimming

to they only had male swim swimming

to they only had male swim swimming teachers and then the the most impactful

teachers and then the the most impactful

teachers and then the the most impactful experience was when I met my manager and

experience was when I met my manager and

experience was when I met my manager and I told him the passion I had in my heart

I told him the passion I had in my heart

I told him the passion I had in my heart and he had a picture in his desk of his

and he had a picture in his desk of his

and he had a picture in his desk of his three children and he turned it to me

three children and he turned it to me

three children and he turned it to me almost with tears dropping out of his

almost with tears dropping out of his

almost with tears dropping out of his eyes I mean up until that time I’d never

eyes I mean up until that time I’d never

eyes I mean up until that time I’d never really seen a grown man cry in person

really seen a grown man cry in person

really seen a grown man cry in person but the tears were just about to chop

but the tears were just about to chop

but the tears were just about to chop and I’m sure he thought I’m just guys my

and I’m sure he thought I’m just guys my

and I’m sure he thought I’m just guys my money just was not crying his presence

money just was not crying his presence

money just was not crying his presence and it told me how his kids were doing

and it told me how his kids were doing

and it told me how his kids were doing badly at school and he for a long time

badly at school and he for a long time

badly at school and he for a long time had not been able to find a teacher for

had not been able to find a teacher for

had not been able to find a teacher for their money had – he works in Lagos he

their money had – he works in Lagos he

their money had – he works in Lagos he lives in if a button has to go there

lives in if a button has to go there

lives in if a button has to go there every weekend to personally teach his

every weekend to personally teach his

every weekend to personally teach his kids and after he said that I resigned

kids and after he said that I resigned

kids and after he said that I resigned the next day because I knew that this

the next day because I knew that this

the next day because I knew that this was a problem I felt I was passionate

was a problem I felt I was passionate

was a problem I felt I was passionate enough and I was willing to solve to

enough and I was willing to solve to

enough and I was willing to solve to connect people who wanted to learn

connect people who wanted to learn

connect people who wanted to learn anything to expats who are close to them

anything to expats who are close to them

anything to expats who are close to them I can teach them for example the man who

I can teach them for example the man who

I can teach them for example the man who didn’t pay me was just 15 minutes away

didn’t pay me was just 15 minutes away

didn’t pay me was just 15 minutes away from my house and I was looking for a

from my house and I was looking for a

from my house and I was looking for a teacher for over three months whereas I

teacher for over three months whereas I

teacher for over three months whereas I was always there so I left and spoke to

was always there so I left and spoke to

was always there so I left and spoke to a friend of mine who was good in

a friend of mine who was good in

a friend of mine who was good in programming and I told him to join me

programming and I told him to join me

programming and I told him to join me well interestingly he agreed so we moved

well interestingly he agreed so we moved

well interestingly he agreed so we moved into my house and we started working

into my house and we started working

into my house and we started working from there to build what is now known as

from there to build what is now known as

from there to build what is now known as – Taria it was

– Taria it was

– Taria it was eight months before we launched to find

eight months before we launched to find

eight months before we launched to find the initial version of the website and

the initial version of the website and

the initial version of the website and we’re so happy you know that moment if

we’re so happy you know that moment if

we’re so happy you know that moment if you have a blog or you have a website a

you have a blog or you have a website a

you have a blog or you have a website a moment where you click a button for your

moment where you click a button for your

moment where you click a button for your blog post to go live you know that

blog post to go live you know that

blog post to go live you know that panting in your heart you feel yeah that

panting in your heart you feel yeah that

panting in your heart you feel yeah that was how it felt for us we’re we’re about

was how it felt for us we’re we’re about

was how it felt for us we’re we’re about good life and we click the button we did

good life and we click the button we did

good life and we click the button we did some marketing and tutors began coming

some marketing and tutors began coming

some marketing and tutors began coming and we were so excited we started

and we were so excited we started

and we were so excited we started vetting tutors very find them you know

vetting tutors very find them you know

vetting tutors very find them you know getting the guys who met certain

getting the guys who met certain

getting the guys who met certain standards we had put in place and then

standards we had put in place and then

standards we had put in place and then about two months down the line we had

about two months down the line we had

about two months down the line we had over 1,000 activated to toes out of

over 1,000 activated to toes out of

over 1,000 activated to toes out of about 4,000 applications during that

about 4,000 applications during that

about 4,000 applications during that time and so we felt we were good to go

time and so we felt we were good to go

time and so we felt we were good to go right and so we opened up the platform

right and so we opened up the platform

right and so we opened up the platform for clients to begin to hire these two

for clients to begin to hire these two

for clients to begin to hire these two toes I mean we are quite confident that

toes I mean we are quite confident that

toes I mean we are quite confident that we’re going to tick off you know we

we’re going to tick off you know we

we’re going to tick off you know we already stole stories of Facebook job

already stole stories of Facebook job

already stole stories of Facebook job boards Airbnb you know we’ve there

boards Airbnb you know we’ve there

boards Airbnb you know we’ve there weren’t so much of Nigerian stories that

weren’t so much of Nigerian stories that

weren’t so much of Nigerian stories that were written at the time so we have much

were written at the time so we have much

were written at the time so we have much of Eid so we wear all the white guys I

of Eid so we wear all the white guys I

of Eid so we wear all the white guys I were like yes this will happen and so we

were like yes this will happen and so we

were like yes this will happen and so we went live and no single customer it was

went live and no single customer it was

went live and no single customer it was very depressing I will tell you for the

very depressing I will tell you for the

very depressing I will tell you for the first one week I mean we put a lot of

first one week I mean we put a lot of

first one week I mean we put a lot of money we had on marketing people we saw

money we had on marketing people we saw

money we had on marketing people we saw the hits on Google Analytics traffic was

the hits on Google Analytics traffic was

the hits on Google Analytics traffic was building yet there was no conversion and

building yet there was no conversion and

building yet there was no conversion and then I was started looking to what was

then I was started looking to what was

then I was started looking to what was the reason and what I found was quite

the reason and what I found was quite

the reason and what I found was quite shocking that many of the people who

shocking that many of the people who

shocking that many of the people who landed on our site the most the thing

landed on our site the most the thing

landed on our site the most the thing that as such for the most was is

that as such for the most was is

that as such for the most was is deceived in a way I suppose Asajj for

deceived in a way I suppose Asajj for

deceived in a way I suppose Asajj for chemistry or piano or math or English in

chemistry or piano or math or English in

chemistry or piano or math or English in people would search for how safe is this

people would search for how safe is this

people would search for how safe is this can I trust this tutor and so we knew

can I trust this tutor and so we knew

can I trust this tutor and so we knew that we had a huge trust challenge and

that we had a huge trust challenge and

that we had a huge trust challenge and even when they eventually saw the

even when they eventually saw the

even when they eventually saw the profile of a tutor many times I would

profile of a tutor many times I would

profile of a tutor many times I would call us and others questions to say how

call us and others questions to say how

call us and others questions to say how good is this person

good is this person

good is this person are you sure is safe is not going to

are you sure is safe is not going to

are you sure is safe is not going to kidnap me or kidnap my child

kidnap me or kidnap my child

kidnap me or kidnap my child or what if he steals from me a lot of

or what if he steals from me a lot of

or what if he steals from me a lot of questions around trust and so we knew

questions around trust and so we knew

questions around trust and so we knew that the reason we are not making any

that the reason we are not making any

that the reason we are not making any sale was somehow even though we are done

sale was somehow even though we are done

sale was somehow even though we are done we felt we had done an amazing job in

we felt we had done an amazing job in

we felt we had done an amazing job in vetting and profiling these teachers but

vetting and profiling these teachers but

vetting and profiling these teachers but somehow the students did not feel that I

somehow the students did not feel that I

somehow the students did not feel that I could trust them and so we had to step

could trust them and so we had to step

could trust them and so we had to step back and redesign so the glorious launch

back and redesign so the glorious launch

back and redesign so the glorious launch of Tutera had to be relaunched so we

of Tutera had to be relaunched so we

of Tutera had to be relaunched so we went back we took some time went back to

went back we took some time went back to

went back we took some time went back to the blueprints I wish I’d asked our self

the blueprints I wish I’d asked our self

the blueprints I wish I’d asked our self you question that what makes someone

you question that what makes someone

you question that what makes someone hire some someone else we looked at the

hire some someone else we looked at the

hire some someone else we looked at the various verticals maybe similarity for

various verticals maybe similarity for

various verticals maybe similarity for example we attend the same church or my

example we attend the same church or my

example we attend the same church or my friends he taught my friend’s son or he

friends he taught my friend’s son or he

friends he taught my friend’s son or he attends my child’s school or he is my

attends my child’s school or he is my

attends my child’s school or he is my colleague at work you know so but we

colleague at work you know so but we

colleague at work you know so but we were trying to connect to people who had

were trying to connect to people who had

were trying to connect to people who had none of those things so we had to think

none of those things so we had to think

none of those things so we had to think of what were the major factors of trust

of what were the major factors of trust

of what were the major factors of trust that we could build into a platform to

that we could build into a platform to

that we could build into a platform to enable that interaction we wanted to

enable that interaction we wanted to

enable that interaction we wanted to build and so it looks look through our

build and so it looks look through our

build and so it looks look through our processes and I’m going to tell you like

processes and I’m going to tell you like

processes and I’m going to tell you like the things we learned in that process

the things we learned in that process

the things we learned in that process the first was the fact that tutors who

the first was the fact that tutors who

the first was the fact that tutors who seemed to have great-looking pictures

seemed to have great-looking pictures

seemed to have great-looking pictures with a smile when likely to get hired

with a smile when likely to get hired

with a smile when likely to get hired than those who had poor looking pictures

than those who had poor looking pictures

than those who had poor looking pictures without a smile and for us that was a

without a smile and for us that was a

without a smile and for us that was a huge learning because we could then use

huge learning because we could then use

huge learning because we could then use some tricks to get more to toss the

some tricks to get more to toss the

some tricks to get more to toss the putting the kinds of images we wanted

putting the kinds of images we wanted

putting the kinds of images we wanted him to put in so that was the first

him to put in so that was the first

him to put in so that was the first thing we learned the second was the fact

thing we learned the second was the fact

thing we learned the second was the fact that in order to build trust there is

that in order to build trust there is

that in order to build trust there is the right level of disclosure that is

the right level of disclosure that is

the right level of disclosure that is required by from the tutor so for

required by from the tutor so for

required by from the tutor so for example someone who says hey I’m great

example someone who says hey I’m great

example someone who says hey I’m great at Matt hire me was hardly ever hired

at Matt hire me was hardly ever hired

at Matt hire me was hardly ever hired and then the one who disclude too much

and then the one who disclude too much

and then the one who disclude too much saying hey I’m very good at math I used

saying hey I’m very good at math I used

saying hey I’m very good at math I used to feel before but I don’t feel again

to feel before but I don’t feel again

to feel before but I don’t feel again that’s like too much information those

that’s like too much information those

that’s like too much information those students had to get hired but then those

students had to get hired but then those

students had to get hired but then those who are sort of in the middle who say

who are sort of in the middle who say

who are sort of in the middle who say hey I’m good at Matt had an a.1 in whack

hey I’m good at Matt had an a.1 in whack

hey I’m good at Matt had an a.1 in whack and I’m able to help you there

and I’m able to help you there

and I’m able to help you there once I get hired so we had to come up

once I get hired so we had to come up

once I get hired so we had to come up with a way to encourage them not to say

with a way to encourage them not to say

with a way to encourage them not to say too much and also not to say too little

too much and also not to say too little

too much and also not to say too little but ensure that they said the right

but ensure that they said the right

but ensure that they said the right things to convert cost customers and

things to convert cost customers and

things to convert cost customers and then what we found was after we had done

then what we found was after we had done

then what we found was after we had done that we then we launched the site and

that we then we launched the site and

that we then we launched the site and that same night we got a customer and

that same night we got a customer and

that same night we got a customer and actually around 9:00 p.m. I got a call

actually around 9:00 p.m. I got a call

actually around 9:00 p.m. I got a call from someone and she said hi my name is

from someone and she said hi my name is

from someone and she said hi my name is missus Karoshi I’ve been trying to pay

missus Karoshi I’ve been trying to pay

missus Karoshi I’ve been trying to pay online I saw this Italian Simon trying

online I saw this Italian Simon trying

online I saw this Italian Simon trying to please not going and you can imagine

to please not going and you can imagine

to please not going and you can imagine he planted in my heart that he see us he

he planted in my heart that he see us he

he planted in my heart that he see us he meant to stop this single transaction of

meant to stop this single transaction of

meant to stop this single transaction of even looking for over 10 months you know

even looking for over 10 months you know

even looking for over 10 months you know we quickly fixed the payment system and

we quickly fixed the payment system and

we quickly fixed the payment system and then she ended up Payne and guess what

then she ended up Payne and guess what

then she ended up Payne and guess what she hadn’t met this teacher hadn’t even

she hadn’t met this teacher hadn’t even

she hadn’t met this teacher hadn’t even spoken to her

spoken to her

spoken to her I shall not even in Lego she was in Port

I shall not even in Lego she was in Port

I shall not even in Lego she was in Port Harcourt and that night needless to say

Harcourt and that night needless to say

Harcourt and that night needless to say there was a dance in my room because I

there was a dance in my room because I

there was a dance in my room because I knew that if we could get someone to pay

knew that if we could get someone to pay

knew that if we could get someone to pay without even having any interaction with

without even having any interaction with

without even having any interaction with the teacher and possibly there’s

the teacher and possibly there’s

the teacher and possibly there’s something here and then but then the

something here and then but then the

something here and then but then the strongest factor of trust we discovered

strongest factor of trust we discovered

strongest factor of trust we discovered was what we call a reputation system

was what we call a reputation system

was what we call a reputation system what we call reviews and ratings we

what we call reviews and ratings we

what we call reviews and ratings we introduced that later on of course we

introduced that later on of course we

introduced that later on of course we didn’t get it right the first time but

didn’t get it right the first time but

didn’t get it right the first time but we tried different items and then what

we tried different items and then what

we tried different items and then what we noticed was that the more teachers

we noticed was that the more teachers

we noticed was that the more teachers got reviews by their students the more

got reviews by their students the more

got reviews by their students the more students went for them and then we

students went for them and then we

students went for them and then we discovered that people were willing to

discovered that people were willing to

discovered that people were willing to put aside all their biases if only they

put aside all their biases if only they

put aside all their biases if only they had enough people typically between

had enough people typically between

had enough people typically between three and above reviews of a particular

three and above reviews of a particular

three and above reviews of a particular in fact it was able to charge almost

in fact it was able to charge almost

in fact it was able to charge almost twice their price once they had a

twice their price once they had a

twice their price once they had a goodwill review so that helped us scale

goodwill review so that helped us scale

goodwill review so that helped us scale through that difficult period we had

through that difficult period we had

through that difficult period we had where we could not convince anyone to

where we could not convince anyone to

where we could not convince anyone to pay for 2,000 on our platform to a point

pay for 2,000 on our platform to a point

pay for 2,000 on our platform to a point where we have thousands of classes

where we have thousands of classes

where we have thousands of classes holding every single month

holding every single month

holding every single month and more in fact 100 percent of our new

and more in fact 100 percent of our new

and more in fact 100 percent of our new customers pee up front

customers pee up front

customers pee up front most of them pee online even in the

most of them pee online even in the

most of them pee online even in the country like 9 Nigeria we’ve been able

country like 9 Nigeria we’ve been able

country like 9 Nigeria we’ve been able to do that because we try to tackle the

to do that because we try to tackle the

to do that because we try to tackle the trust factor and this is central in a

trust factor and this is central in a

trust factor and this is central in a business like ours where we connect to

business like ours where we connect to

business like ours where we connect to people who never knew each other and

people who never knew each other and

people who never knew each other and some of them would meet in in their

some of them would meet in in their

some of them would meet in in their homes and have different concerns so

homes and have different concerns so

homes and have different concerns so from then onwards we’ve seen that it has

from then onwards we’ve seen that it has

from then onwards we’ve seen that it has become a community where even the

become a community where even the

become a community where even the students and the tutors are trying to

students and the tutors are trying to

students and the tutors are trying to preserve what we have built so it’s it’s

preserve what we have built so it’s it’s

preserve what we have built so it’s it’s beyond now a platform to learn to

beyond now a platform to learn to

beyond now a platform to learn to something where people feel like this is

something where people feel like this is

something where people feel like this is contributing to my personal life like my

contributing to my personal life like my

contributing to my personal life like my son is doing well because you guys exist

son is doing well because you guys exist

son is doing well because you guys exist so I’m just gonna end with a particular

so I’m just gonna end with a particular

so I’m just gonna end with a particular experience we had and those a client two

experience we had and those a client two

experience we had and those a client two months ago who came to us with two of

months ago who came to us with two of

months ago who came to us with two of our M kids boys who were up to the age

our M kids boys who were up to the age

our M kids boys who were up to the age of reading and speaking right but they

of reading and speaking right but they

of reading and speaking right but they weren’t quite they weren’t doing that

weren’t quite they weren’t doing that

weren’t quite they weren’t doing that quite well that couldn’t speak well or

quite well that couldn’t speak well or

quite well that couldn’t speak well or vide well so she came to us very panicky

vide well so she came to us very panicky

vide well so she came to us very panicky and frustrated and said you know what

and frustrated and said you know what

and frustrated and said you know what please just help my boys to read and

please just help my boys to read and

please just help my boys to read and then we go her she got a teacher who

then we go her she got a teacher who

then we go her she got a teacher who stays not too far from her and then they

stays not too far from her and then they

stays not too far from her and then they had an amazing time so I’m gonna read to

had an amazing time so I’m gonna read to

had an amazing time so I’m gonna read to you the review she left after the

you the review she left after the

you the review she left after the classes this was a review from the

classes this was a review from the

classes this was a review from the client after the first month she said

client after the first month she said

client after the first month she said mother play is a very patient to toe

mother play is a very patient to toe

mother play is a very patient to toe considering the ages of my boys and how

considering the ages of my boys and how

considering the ages of my boys and how difficult it is to get their

difficult it is to get their

difficult it is to get their concentration she did a fantastic job

concentration she did a fantastic job

concentration she did a fantastic job our definitely recommend her to friends

our definitely recommend her to friends

our definitely recommend her to friends and family presently I gave her 4 stars

and family presently I gave her 4 stars

and family presently I gave her 4 stars I am reserving my final review on till

I am reserving my final review on till

I am reserving my final review on till after the second amount of engagement

after the second amount of engagement

after the second amount of engagement which is typical of most people

which is typical of most people

which is typical of most people and then by the second month madhu

and then by the second month madhu

and then by the second month madhu Pernell deeds in two months my son can

Pernell deeds in two months my son can

Pernell deeds in two months my son can read and write five-letter words he can

read and write five-letter words he can

read and write five-letter words he can spell he recently won an award in school

spell he recently won an award in school

spell he recently won an award in school for the first time he is eager to

for the first time he is eager to

for the first time he is eager to pronounce and identify words he’s

pronounce and identify words he’s

pronounce and identify words he’s familiar with terms up to mrs. Aunty

familiar with terms up to mrs. Aunty

familiar with terms up to mrs. Aunty Madhapur as my son will call him god

Madhapur as my son will call him god

Madhapur as my son will call him god bless you

bless you

bless you of course not every classes as

of course not every classes as

of course not every classes as interesting as this some the tutors get

interesting as this some the tutors get

interesting as this some the tutors get there and the clients are locked door

there and the clients are locked door

there and the clients are locked door and I’ve gone out and didn’t leave any

and I’ve gone out and didn’t leave any

and I’ve gone out and didn’t leave any message for him to be allowed into the

message for him to be allowed into the

message for him to be allowed into the gate so they had to wait in the Sun some

gate so they had to wait in the Sun some

gate so they had to wait in the Sun some clients may not have gotten their full

clients may not have gotten their full

clients may not have gotten their full experience the first time but we found

experience the first time but we found

experience the first time but we found that people are willing to look beyond

that people are willing to look beyond

that people are willing to look beyond their personal biases to actually learn

their personal biases to actually learn

their personal biases to actually learn from someone else who a certain body has

from someone else who a certain body has

from someone else who a certain body has satisfied to be an expert in that

satisfied to be an expert in that

satisfied to be an expert in that subject and that learning from us is

subject and that learning from us is

subject and that learning from us is something we feel is key to building

something we feel is key to building

something we feel is key to building trust within a business as well as and

trust within a business as well as and

trust within a business as well as and many more that are Springer from Nigeria

many more that are Springer from Nigeria

many more that are Springer from Nigeria thank you

thank you

thank you [Music]

”

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