it was a Thursday afternoon when my best friend told me that he was gonna put me
friend told me that he was gonna put me
friend told me that he was gonna put me on his will next to his parents the day
on his will next to his parents the day
on his will next to his parents the day before he wanted to surgery Wolfe felt
before he wanted to surgery Wolfe felt
before he wanted to surgery Wolfe felt this feeling that the knot in your
this feeling that the knot in your
this feeling that the knot in your throat the hope that things will turn
throat the hope that things will turn
throat the hope that things will turn okay the feel of uncertainty I was
okay the feel of uncertainty I was
okay the feel of uncertainty I was feeling what millions feel every day for
feeling what millions feel every day for
feeling what millions feel every day for the first time in my life when faced
the first time in my life when faced
the first time in my life when faced with that daunting challenge in
with that daunting challenge in
with that daunting challenge in healthcare you see my best friend Yuri
healthcare you see my best friend Yuri
healthcare you see my best friend Yuri brother from another mother relatively
brother from another mother relatively
brother from another mother relatively healthy young man loved sailing loved
healthy young man loved sailing loved
healthy young man loved sailing loved surfing and just a few years earlier we
surfing and just a few years earlier we
surfing and just a few years earlier we had started our own technology company
had started our own technology company
had started our own technology company in health care but turns out Yuri was
in health care but turns out Yuri was
in health care but turns out Yuri was born with a rare but very serious
born with a rare but very serious
born with a rare but very serious genetic defect he was born with a hole
genetic defect he was born with a hole
genetic defect he was born with a hole in his heart I just want to take a
in his heart I just want to take a
in his heart I just want to take a moment first and foremost how an
moment first and foremost how an
moment first and foremost how an incredible thing this is that this was
incredible thing this is that this was
incredible thing this is that this was diagnosed in the first place this
diagnosed in the first place this
diagnosed in the first place this genetic defect that if it’s not treated
genetic defect that if it’s not treated
genetic defect that if it’s not treated if it’s not found out leads to death by
if it’s not found out leads to death by
if it’s not found out leads to death by a heart attack in your mid-40s I mean
a heart attack in your mid-40s I mean
a heart attack in your mid-40s I mean the guy was a dead man walking he was at
the guy was a dead man walking he was at
the guy was a dead man walking he was at his primary care doctor and she heard a
his primary care doctor and she heard a
his primary care doctor and she heard a very faint murmur in his heart they say
very faint murmur in his heart they say
very faint murmur in his heart they say you know what I feel a lot better if you
you know what I feel a lot better if you
you know what I feel a lot better if you just got a cat scan all that code will
just got a cat scan all that code will
just got a cat scan all that code will follow up it’s probably nothing they
follow up it’s probably nothing they
follow up it’s probably nothing they diagnose the hole immediately scheduled
diagnose the hole immediately scheduled
diagnose the hole immediately scheduled for surgery and the only reason why he
for surgery and the only reason why he
for surgery and the only reason why he is around today is because of that
is around today is because of that
is around today is because of that miracle is because the incredible thing
miracle is because the incredible thing
miracle is because the incredible thing that happens in healthcare today by the
that happens in healthcare today by the
that happens in healthcare today by the way the surgery itself is even crazier
way the surgery itself is even crazier
way the surgery itself is even crazier the medical device that’s actually used
the medical device that’s actually used
the medical device that’s actually used to fix this hole is this incredible hand
to fix this hole is this incredible hand
to fix this hole is this incredible hand woman thing inspired by the weaving
woman thing inspired by the weaving
woman thing inspired by the weaving techniques by the Aboriginal Bolivian
techniques by the Aboriginal Bolivian
techniques by the Aboriginal Bolivian women it’s this beautiful combination of
women it’s this beautiful combination of
women it’s this beautiful combination of art and science that looks like this
art and science that looks like this
art and science that looks like this it’s amazing and healthcare does things
it’s amazing and healthcare does things
it’s amazing and healthcare does things like this every single day you see we
like this every single day you see we
like this every single day you see we came a long way just about 100 years ago
came a long way just about 100 years ago
came a long way just about 100 years ago we thought injecting pig’s blood to pee
we thought injecting pig’s blood to pee
we thought injecting pig’s blood to pee was a relatively good idea it’s not and
was a relatively good idea it’s not and
was a relatively good idea it’s not and fast-forward that to today we’re now
fast-forward that to today we’re now
fast-forward that to today we’re now genetically engineering pigs to produce
genetically engineering pigs to produce
genetically engineering pigs to produce human blood to combat blood shortages
human blood to combat blood shortages
human blood to combat blood shortages that’s a freakin miracle but as health
that’s a freakin miracle but as health
that’s a freakin miracle but as health care became more competent it became
care became more competent it became
care became more competent it became more complex and unfortunately
more complex and unfortunately
more complex and unfortunately complexity leads to errors every year
complexity leads to errors every year
complexity leads to errors every year over 250,000 people die in the United
over 250,000 people die in the United
over 250,000 people die in the United States because of a preventable medical
States because of a preventable medical
States because of a preventable medical error and I want to underline
error and I want to underline
error and I want to underline preventable these are things we know not
preventable these are things we know not
preventable these are things we know not to do these are things like we gave you
to do these are things like we gave you
to do these are things like we gave you the wrong drug these are things like we
the wrong drug these are things like we
the wrong drug these are things like we forgot to wash our hands and you’ve got
forgot to wash our hands and you’ve got
forgot to wash our hands and you’ve got an infection these are things like you
an infection these are things like you
an infection these are things like you fell from your bed and yes believe it or
fell from your bed and yes believe it or
fell from your bed and yes believe it or not falling from your bed is considered
not falling from your bed is considered
not falling from your bed is considered a medical error that hospitals can take
a medical error that hospitals can take
a medical error that hospitals can take real precautions against you see in
real precautions against you see in
real precautions against you see in today’s healthcare if it takes a village
today’s healthcare if it takes a village
today’s healthcare if it takes a village to raise a child it takes a whole
to raise a child it takes a whole
to raise a child it takes a whole Hospital to make you feel better you see
Hospital to make you feel better you see
Hospital to make you feel better you see my co-founder and I we’ve been frequent
my co-founder and I we’ve been frequent
my co-founder and I we’ve been frequent flyers of healthcare over the past
flyers of healthcare over the past
flyers of healthcare over the past decade I mean we’ve had a front row seat
decade I mean we’ve had a front row seat
decade I mean we’ve had a front row seat so the seismic changes that are
so the seismic changes that are
so the seismic changes that are happening to our hospitals we know what
happening to our hospitals we know what
happening to our hospitals we know what it looks like from the inside that’s why
it looks like from the inside that’s why
it looks like from the inside that’s why when we found out that he needed the
when we found out that he needed the
when we found out that he needed the surgery we spent more time selecting
surgery we spent more time selecting
surgery we spent more time selecting this hospital than with it selecting a
this hospital than with it selecting a
this hospital than with it selecting a surgeon now most people are surprised
surgeon now most people are surprised
surgeon now most people are surprised when I tell them about this because I
when I tell them about this because I
when I tell them about this because I mean of course it matters who does your
mean of course it matters who does your
mean of course it matters who does your surgery and by the way for some folks if
surgery and by the way for some folks if
surgery and by the way for some folks if you live in a rural community there
you live in a rural community there
you live in a rural community there might just be one hospital that you go
might just be one hospital that you go
might just be one hospital that you go to in a 500 mile radius of course I
to in a 500 mile radius of course I
to in a 500 mile radius of course I recognize all of that but for most
recognize all of that but for most
recognize all of that but for most Americans we’ve had unprecedented access
Americans we’ve had unprecedented access
Americans we’ve had unprecedented access to health care never before seen in
to health care never before seen in
to health care never before seen in history and to this date I’m always
history and to this date I’m always
history and to this date I’m always blown away by how little choosing
blown away by how little choosing
blown away by how little choosing happens in health care health grades did
happens in health care health grades did
happens in health care health grades did this study in 2014 and they want to find
this study in 2014 and they want to find
this study in 2014 and they want to find out what were the biggest factors that
out what were the biggest factors that
out what were the biggest factors that people looked into in terms of selecting
people looked into in terms of selecting
people looked into in terms of selecting where they receive care the number one
where they receive care the number one
where they receive care the number one determining factor is convenience of
determining factor is convenience of
determining factor is convenience of location number two is the friendliness
location number two is the friendliness
location number two is the friendliness of the office staff and when we care
of the office staff and when we care
of the office staff and when we care about things like the marble floors and
about things like the marble floors and
about things like the marble floors and the soothing fountain and the bedside
the soothing fountain and the bedside
the soothing fountain and the bedside manners then whether you can die from
manners then whether you can die from
manners then whether you can die from cardiac arrest during the recovery and
cardiac arrest during the recovery and
cardiac arrest during the recovery and you think I’m kidding you the same study
you think I’m kidding you the same study
you think I’m kidding you the same study looked at 33 hospitals in Atlanta and
looked at 33 hospitals in Atlanta and
looked at 33 hospitals in Atlanta and found that one of those hospitals you
found that one of those hospitals you
found that one of those hospitals you were 17 times more likely to die because
were 17 times more likely to die because
were 17 times more likely to die because of a heart attack during your recovery
of a heart attack during your recovery
of a heart attack during your recovery this is crazy now compare that to the
this is crazy now compare that to the
this is crazy now compare that to the hospital that we chose which was
hospital that we chose which was
hospital that we chose which was University of Chicago Medical Center
University of Chicago Medical Center
University of Chicago Medical Center they have a complex algorithm running in
they have a complex algorithm running in
they have a complex algorithm running in their electronic medical records to
their electronic medical records to
their electronic medical records to predict days in advance which one of
predict days in advance which one of
predict days in advance which one of their patients are going to get a heart
their patients are going to get a heart
their patients are going to get a heart attack and they take precautions you see
attack and they take precautions you see
attack and they take precautions you see new Chicago Medical Center takes patient
new Chicago Medical Center takes patient
new Chicago Medical Center takes patient safety very very seriously and as a
safety very very seriously and as a
safety very very seriously and as a matter of fact cardiac correct was just
matter of fact cardiac correct was just
matter of fact cardiac correct was just one of the many factors we looked into
one of the many factors we looked into
one of the many factors we looked into before we slide to this hospital but you
before we slide to this hospital but you
before we slide to this hospital but you see what we did is not all that
see what we did is not all that
see what we did is not all that different than what we all do every day
different than what we all do every day
different than what we all do every day which brings me to baby banana
which brings me to baby banana
which brings me to baby banana toothbrushes that’s a good weird turn
toothbrushes that’s a good weird turn
toothbrushes that’s a good weird turn but I think there’s nothing more special
but I think there’s nothing more special
but I think there’s nothing more special than this baby better than a toothbrush
than this baby better than a toothbrush
than this baby better than a toothbrush to tell us that we really needs to
to tell us that we really needs to
to tell us that we really needs to happen more in healthcare you see what’s
happen more in healthcare you see what’s
happen more in healthcare you see what’s amazing about this baby banana
amazing about this baby banana
amazing about this baby banana toothbrush is that our Amazon it’s been
toothbrush is that our Amazon it’s been
toothbrush is that our Amazon it’s been reviewed five thousand nine hundred and
reviewed five thousand nine hundred and
reviewed five thousand nine hundred and thirty-eight times people took the time
thirty-eight times people took the time
thirty-eight times people took the time to write how amazing these are
to write how amazing these are
to write how amazing these are paragraphs by the way you gotta go and
paragraphs by the way you gotta go and
paragraphs by the way you gotta go and and read this up people craziness well
and read this up people craziness well
and read this up people craziness well you see what’s incredible about this
you see what’s incredible about this
you see what’s incredible about this toothbrush is that it’s virtually
toothbrush is that it’s virtually
toothbrush is that it’s virtually impossible to choke on it you see in the
impossible to choke on it you see in the
impossible to choke on it you see in the world of baby banana toothbrushes safety
world of baby banana toothbrushes safety
world of baby banana toothbrushes safety cells and we have only one thing to
cells and we have only one thing to
cells and we have only one thing to thank for enabling this baby toothbrush
thank for enabling this baby toothbrush
thank for enabling this baby toothbrush and it’s you you made this company what
and it’s you you made this company what
and it’s you you made this company what it is today
it is today
it is today you chose this toothbrush over others
you chose this toothbrush over others
you chose this toothbrush over others you see choice is a superpower I’m a
you see choice is a superpower I’m a
you see choice is a superpower I’m a believer in free markets I believe that
believer in free markets I believe that
believer in free markets I believe that if we select the things that we want to
if we select the things that we want to
if we select the things that we want to win the world will be better but you see
win the world will be better but you see
win the world will be better but you see with great power comes great
with great power comes great
with great power comes great responsibility
responsibility
responsibility if Southwest Airlines crashed 17
if Southwest Airlines crashed 17
if Southwest Airlines crashed 17 more than United you would care a little
more than United you would care a little
more than United you would care a little less about the two free Czech languages
less about the two free Czech languages
less about the two free Czech languages you get on the side I believe we have to
you get on the side I believe we have to
you get on the side I believe we have to use this superpower it is my biggest pet
use this superpower it is my biggest pet
use this superpower it is my biggest pet peeve today that hospitals don’t compete
peeve today that hospitals don’t compete
peeve today that hospitals don’t compete on these metrics and by the way all of
on these metrics and by the way all of
on these metrics and by the way all of this data is sitting right in front of
this data is sitting right in front of
this data is sitting right in front of you
you
you well not quite all this data is public
well not quite all this data is public
well not quite all this data is public but you kinda have to know where to look
but you kinda have to know where to look
but you kinda have to know where to look this is like burying the depths of the
this is like burying the depths of the
this is like burying the depths of the Center for Medicaid Services or the
Center for Medicaid Services or the
Center for Medicaid Services or the agency of Healthcare Research and
agency of Healthcare Research and
agency of Healthcare Research and quality this is hard to get to but you
quality this is hard to get to but you
quality this is hard to get to but you know because we looked URI had one of
know because we looked URI had one of
know because we looked URI had one of the most boring surgeries of all time it
the most boring surgeries of all time it
the most boring surgeries of all time it took exactly as long as the surgeon said
took exactly as long as the surgeon said
took exactly as long as the surgeon said it would he recovered in exactly three
it would he recovered in exactly three
it would he recovered in exactly three days and it was back in the office the
days and it was back in the office the
days and it was back in the office the next Monday morning it was kind of
next Monday morning it was kind of
next Monday morning it was kind of uneventful but you know what that’s what
uneventful but you know what that’s what
uneventful but you know what that’s what we want out of health care this story
we want out of health care this story
we want out of health care this story isn’t about what could have happened to
isn’t about what could have happened to
isn’t about what could have happened to URI the story is about what we can all
URI the story is about what we can all
URI the story is about what we can all do to fix health care so here’s what we
do to fix health care so here’s what we
do to fix health care so here’s what we did we took all of that hard-to-find
did we took all of that hard-to-find
did we took all of that hard-to-find data and put it into a super simple
data and put it into a super simple
data and put it into a super simple website called USA Hospital Compare com
website called USA Hospital Compare com
website called USA Hospital Compare com it is not perfect but you know what it
it is not perfect but you know what it
it is not perfect but you know what it is a way for you to tell hospitals that
is a way for you to tell hospitals that
is a way for you to tell hospitals that you care about this stuff and if you
you care about this stuff and if you
you care about this stuff and if you tell them if you let them know that you
tell them if you let them know that you
tell them if you let them know that you care if you choose hospitals based on
care if you choose hospitals based on
care if you choose hospitals based on these safety metrics we will fix health
these safety metrics we will fix health
these safety metrics we will fix health care so don’t wait for some complicated
care so don’t wait for some complicated
care so don’t wait for some complicated reform don’t wait for some promise
reform don’t wait for some promise
reform don’t wait for some promise legislation that’s gonna take decades to
legislation that’s gonna take decades to
legislation that’s gonna take decades to count choose choose and together we can
count choose choose and together we can
count choose choose and together we can all fix healthcare one toothbrush at a
all fix healthcare one toothbrush at a
all fix healthcare one toothbrush at a time
”
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