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Personalized Video – A Better Way to Engage with Your World | Bill Haley | TEDxWilmington


let me tell you about Nicole

let me tell you about Nicole this past spring she was a high school

this past spring she was a high school

this past spring she was a high school senior with a big decision to make not

senior with a big decision to make not

senior with a big decision to make not where to go for spring break but rather

where to go for spring break but rather

where to go for spring break but rather which college to go to this fall Nicole

which college to go to this fall Nicole

which college to go to this fall Nicole had been accepted at three different

had been accepted at three different

had been accepted at three different colleges all of them good schools so she

colleges all of them good schools so she

colleges all of them good schools so she had to decide where to spend the next

had to decide where to spend the next

had to decide where to spend the next four years of her life and a big chunk

four years of her life and a big chunk

four years of her life and a big chunk of her parents money I’d like to show

of her parents money I’d like to show

of her parents money I’d like to show you how something called a personalized

you how something called a personalized

you how something called a personalized video help Nicole decide full disclosure

video help Nicole decide full disclosure

video help Nicole decide full disclosure I’ve never actually met Nicole

I’ve never actually met Nicole

I’ve never actually met Nicole but we do know a lot about her because

but we do know a lot about her because

but we do know a lot about her because of some data for example we know what

of some data for example we know what

of some data for example we know what major she’s interested in what

major she’s interested in what

major she’s interested in what activities she’s into whether she’d like

activities she’s into whether she’d like

activities she’s into whether she’d like to play college sports even whether she

to play college sports even whether she

to play college sports even whether she plans to live on campus or commute

plans to live on campus or commute

plans to live on campus or commute we know all that because she told us

we know all that because she told us

we know all that because she told us when she applied you can imagine that

when she applied you can imagine that

when she applied you can imagine that accepted students like Nicole get

accepted students like Nicole get

accepted students like Nicole get bombarded with promotional messages from

bombarded with promotional messages from

bombarded with promotional messages from schools telling her how wonderful the

schools telling her how wonderful the

schools telling her how wonderful the teachers are how beautiful the campus is

teachers are how beautiful the campus is

teachers are how beautiful the campus is how many lifelong friends she’ll make

how many lifelong friends she’ll make

how many lifelong friends she’ll make while she’s there but for those three

while she’s there but for those three

while she’s there but for those three schools who all want Nicole there’s a

schools who all want Nicole there’s a

schools who all want Nicole there’s a big problem those messages are exactly

big problem those messages are exactly

big problem those messages are exactly the same for every student they’re

the same for every student they’re

the same for every student they’re generic so they may not feel personally

generic so they may not feel personally

generic so they may not feel personally meaningful to her in a world where all

meaningful to her in a world where all

meaningful to her in a world where all of us are assaulted by thousands of

of us are assaulted by thousands of

of us are assaulted by thousands of marketing messages every day we cope by

marketing messages every day we cope by

marketing messages every day we cope by filtering out everything that doesn’t

filtering out everything that doesn’t

filtering out everything that doesn’t apply directly to us for millenials and

apply directly to us for millenials and

apply directly to us for millenials and post Millennials like Nicole the mass

post Millennials like Nicole the mass

post Millennials like Nicole the mass marketing model one message too many

marketing model one message too many

marketing model one message too many just doesn’t resonate these schools need

just doesn’t resonate these schools need

just doesn’t resonate these schools need a better way to reach out and

a better way to reach out and

a better way to reach out and differentiate themselves Nicole and all

differentiate themselves Nicole and all

differentiate themselves Nicole and all of us really want to be spoken to as

of us really want to be spoken to as

of us really want to be spoken to as individuals that’s nothing new and

individuals that’s nothing new and

individuals that’s nothing new and marketers have used technology from

marketers have used technology from

marketers have used technology from variable printing back in the 70s up to

variable printing back in the 70s up to

variable printing back in the 70s up to Google and Facebook today serving up ads

Google and Facebook today serving up ads

Google and Facebook today serving up ads based on your personal interests so

based on your personal interests so

based on your personal interests so marketing is getting more personal

marketing is getting more personal

marketing is getting more personal unfortunately video hasn’t I’m a

unfortunately video hasn’t I’m a

unfortunately video hasn’t I’m a producer and I’ve spent my career

producer and I’ve spent my career

producer and I’ve spent my career helping organizations tell their

helping organizations tell their

helping organizations tell their stories with video and the truth is that

stories with video and the truth is that

stories with video and the truth is that creating a video is a lot of work after

creating a video is a lot of work after

creating a video is a lot of work after we shoot it a human being has to go into

we shoot it a human being has to go into

we shoot it a human being has to go into a dark room sit in front of a computer

a dark room sit in front of a computer

a dark room sit in front of a computer monitor and sort through dozens maybe

monitor and sort through dozens maybe

monitor and sort through dozens maybe hundreds of individual clips deciding

hundreds of individual clips deciding

hundreds of individual clips deciding which ones to use and what order to put

which ones to use and what order to put

which ones to use and what order to put them in now don’t get me wrong some

them in now don’t get me wrong some

them in now don’t get me wrong some people actually enjoy editing but it’s a

people actually enjoy editing but it’s a

people actually enjoy editing but it’s a tedious process and the thought of

tedious process and the thought of

tedious process and the thought of creating individual videos is

creating individual videos is

creating individual videos is overwhelming until now as luck would

overwhelming until now as luck would

overwhelming until now as luck would have it a couple of recent advances have

have it a couple of recent advances have

have it a couple of recent advances have made it feasible first a new generation

made it feasible first a new generation

made it feasible first a new generation of software tools and they bless to use

of software tools and they bless to use

of software tools and they bless to use data to make editing decisions instead

data to make editing decisions instead

data to make editing decisions instead of a human and with cloud-based

of a human and with cloud-based

of a human and with cloud-based computing we can generate videos on a

computing we can generate videos on a

computing we can generate videos on a massive scale really quickly so it

massive scale really quickly so it

massive scale really quickly so it occurred to us that maybe this idea of

occurred to us that maybe this idea of

occurred to us that maybe this idea of dynamic video wasn’t so crazy after all

dynamic video wasn’t so crazy after all

dynamic video wasn’t so crazy after all my team spent the better part of a year

my team spent the better part of a year

my team spent the better part of a year experimenting and testing and tweaking

experimenting and testing and tweaking

experimenting and testing and tweaking and we perfected a way to do it this is

and we perfected a way to do it this is

and we perfected a way to do it this is how it works

how it works

how it works first we look at the data that usually

first we look at the data that usually

first we look at the data that usually comes from a school’s customer

comes from a school’s customer

comes from a school’s customer relationship management program or CRM

relationship management program or CRM

relationship management program or CRM that’s a database that has all the

that’s a database that has all the

that’s a database that has all the information they know about prospective

information they know about prospective

information they know about prospective students we cherry-pick the data that

students we cherry-pick the data that

students we cherry-pick the data that will let us tell the most engaging story

will let us tell the most engaging story

will let us tell the most engaging story it’s different for every school next we

it’s different for every school next we

it’s different for every school next we storyboard the video these are the

storyboard the video these are the

storyboard the video these are the building blocks that will form the

building blocks that will form the

building blocks that will form the structure of the video the content in

structure of the video the content in

structure of the video the content in each of those blocks will vary depending

each of those blocks will vary depending

each of those blocks will vary depending upon the data then we build an entire

upon the data then we build an entire

upon the data then we build an entire library of video content taking into

library of video content taking into

library of video content taking into account every possible variation in the

account every possible variation in the

account every possible variation in the data so for example if we’re talking

data so for example if we’re talking

data so for example if we’re talking about a schools majors we might create

about a schools majors we might create

about a schools majors we might create video content for each program that the

video content for each program that the

video content for each program that the school offers if we’re talking about

school offers if we’re talking about

school offers if we’re talking about living options we might create content

living options we might create content

living options we might create content for living on campus and for commuting

then we build the master template this

then we build the master template this is software that connects the data with

is software that connects the data with

is software that connects the data with the relevant video content and assembles

the relevant video content and assembles

the relevant video content and assembles them into a finished video

them into a finished video

them into a finished video a good analogy is a grocery store as you

a good analogy is a grocery store as you

a good analogy is a grocery store as you go down each aisle you pick your

go down each aisle you pick your

go down each aisle you pick your favorite item in each category and when

favorite item in each category and when

favorite item in each category and when you’re done your shopping cart reflects

you’re done your shopping cart reflects

you’re done your shopping cart reflects your personal preferences just like the

your personal preferences just like the

your personal preferences just like the master template then comes the fun part

master template then comes the fun part

master template then comes the fun part pulling data from the CRM we render each

pulling data from the CRM we render each

pulling data from the CRM we render each individual video one for every student

individual video one for every student

individual video one for every student on the list it’s an automated process

on the list it’s an automated process

on the list it’s an automated process like a pick-and-place assembly line

like a pick-and-place assembly line

like a pick-and-place assembly line where the correct content is dropped on

where the correct content is dropped on

where the correct content is dropped on the timeline and rendered into a

the timeline and rendered into a

the timeline and rendered into a finished video these videos are being

finished video these videos are being

finished video these videos are being built by your robot which makes our

built by your robot which makes our

built by your robot which makes our editors very happy the process is

editors very happy the process is

editors very happy the process is capable of generating tens of thousands

capable of generating tens of thousands

capable of generating tens of thousands of videos at a time each one completely

of videos at a time each one completely

of videos at a time each one completely unique when they’re finished they’re

unique when they’re finished they’re

unique when they’re finished they’re transcoded and hosted in the cloud for

transcoded and hosted in the cloud for

transcoded and hosted in the cloud for playback on any device anytime anywhere

playback on any device anytime anywhere

playback on any device anytime anywhere just like that

just like that

just like that so back to Nicole let’s take a look at

so back to Nicole let’s take a look at

so back to Nicole let’s take a look at how her data translated into a finished

how her data translated into a finished

how her data translated into a finished video Hey congratulations on being

video Hey congratulations on being

video Hey congratulations on being accepted at Cabrini we put together some

accepted at Cabrini we put together some

accepted at Cabrini we put together some pilots just for you

pilots just for you

pilots just for you [Music]

[Music]

[Music] I hear you’re going to be a digital

I hear you’re going to be a digital

I hear you’re going to be a digital communications major awesome hi I’m Mary

communications major awesome hi I’m Mary

communications major awesome hi I’m Mary Van Brunt

Van Brunt

Van Brunt dean for school of business arts and

dean for school of business arts and

dean for school of business arts and media and I’m so excited to have you

media and I’m so excited to have you

media and I’m so excited to have you join us at Cabrini University here in

join us at Cabrini University here in

join us at Cabrini University here in the School of Business starts a media

the School of Business starts a media

the School of Business starts a media we’re gonna provide you with

we’re gonna provide you with

we’re gonna provide you with opportunities for hands-on learning for

opportunities for hands-on learning for

opportunities for hands-on learning for internships and study abroad experiences

internships and study abroad experiences

internships and study abroad experiences that will really help you be successful

that will really help you be successful

that will really help you be successful in your chosen profession so welcome to

in your chosen profession so welcome to

in your chosen profession so welcome to Cabrini and we can’t wait to have you

Cabrini and we can’t wait to have you

Cabrini and we can’t wait to have you join our team so you’re interested in

join our team so you’re interested in

join our team so you’re interested in activities

activities

activities did you know Cabrini has more than forty

did you know Cabrini has more than forty

did you know Cabrini has more than forty clubs on campus it’s a great way to meet

clubs on campus it’s a great way to meet

clubs on campus it’s a great way to meet new people you can even start your own

new people you can even start your own

new people you can even start your own Club

Club

Club there’s always something fun going on

there’s always something fun going on

there’s always something fun going on and since you’re planning to live on

and since you’re planning to live on

and since you’re planning to live on campus there are 12 residence halls you

campus there are 12 residence halls you

campus there are 12 residence halls you can choose from a single room double the

can choose from a single room double the

can choose from a single room double the suite or apartment style living you’ll

suite or apartment style living you’ll

suite or apartment style living you’ll make friends and get to experience

make friends and get to experience

make friends and get to experience everything the campus has to offer hi

everything the campus has to offer hi

everything the campus has to offer hi I’d like to congratulate you on being

I’d like to congratulate you on being

I’d like to congratulate you on being accepted to Cabrini University and I so

accepted to Cabrini University and I so

accepted to Cabrini University and I so look forward to seeing you on our campus

look forward to seeing you on our campus

look forward to seeing you on our campus Congrats see you a Cabrini

Congrats see you a Cabrini

Congrats see you a Cabrini [Music]

[Music]

[Music] so that was one of 2400 videos we

so that was one of 2400 videos we

so that was one of 2400 videos we created for that campaign and I’m happy

created for that campaign and I’m happy

created for that campaign and I’m happy to report that Nicole is going to

to report that Nicole is going to

to report that Nicole is going to Cabrini this fall personalized video

Cabrini this fall personalized video

Cabrini this fall personalized video sends a message that we value your

sends a message that we value your

sends a message that we value your individuality and we’re getting some

individuality and we’re getting some

individuality and we’re getting some incredible feedback from colleges and

incredible feedback from colleges and

incredible feedback from colleges and universities around the country but it

universities around the country but it

universities around the country but it doesn’t stop with higher education I

doesn’t stop with higher education I

doesn’t stop with higher education I believe we’re just beginning to tap the

believe we’re just beginning to tap the

believe we’re just beginning to tap the potential of personalized video a recent

potential of personalized video a recent

potential of personalized video a recent survey of digital marketers found that

survey of digital marketers found that

survey of digital marketers found that personalization is the number one

personalization is the number one

personalization is the number one priority today so consider some of the

priority today so consider some of the

priority today so consider some of the possible applications in medicine we can

possible applications in medicine we can

possible applications in medicine we can create personalized wellness plans that

create personalized wellness plans that

create personalized wellness plans that help people live healthier lives in

help people live healthier lives in

help people live healthier lives in sports we can create personalized

sports we can create personalized

sports we can create personalized training programs in entertainment we

training programs in entertainment we

training programs in entertainment we can create movies that have personalized

can create movies that have personalized

can create movies that have personalized storylines and the list goes on and on

storylines and the list goes on and on

storylines and the list goes on and on the possibilities are limitless my team

the possibilities are limitless my team

the possibilities are limitless my team is currently working on the next

is currently working on the next

is currently working on the next iteration of personalized video on

iteration of personalized video on

iteration of personalized video on demand a person provides information

demand a person provides information

demand a person provides information online and in real time receives their

online and in real time receives their

online and in real time receives their video this is the opposite of the mass

video this is the opposite of the mass

video this is the opposite of the mass marketing model instead of one message

marketing model instead of one message

marketing model instead of one message too many it’s one message to one a

too many it’s one message to one a

too many it’s one message to one a message that’s unique and specific to

message that’s unique and specific to

message that’s unique and specific to that individual this is a game changer

that individual this is a game changer

that individual this is a game changer and on a more fundamental level this is

and on a more fundamental level this is

and on a more fundamental level this is about making our communication more

about making our communication more

about making our communication more meaningful that’s the real promise of

meaningful that’s the real promise of

meaningful that’s the real promise of personalized video sending a message

personalized video sending a message

personalized video sending a message that resonates and set your organization

that resonates and set your organization

that resonates and set your organization apart and that’s a benefit for everyone

apart and that’s a benefit for everyone

apart and that’s a benefit for everyone [Applause]

[Applause]

[Applause] [Music]

”

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