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The Secret Sauce for Engaging Culture | Eneuri Acosta | TEDxRVA


we are a nation divided that’s what they

we are a nation divided that’s what they tell us right this chasm between us but

tell us right this chasm between us but

tell us right this chasm between us but what they don’t tell you what doesn’t

what they don’t tell you what doesn’t

what they don’t tell you what doesn’t make the news is this

make the news is this

make the news is this we carry each other forward no matter

we carry each other forward no matter

we carry each other forward no matter who we are

who we are

who we are or what we believe or where we come from

or what we believe or where we come from

or what we believe or where we come from we’ve had the privilege to carry a

we’ve had the privilege to carry a

we’ve had the privilege to carry a century of humanity

century of humanity

century of humanity lovers fighters leaders

lovers fighters leaders

lovers fighters leaders but maybe what we carry isn’t just

but maybe what we carry isn’t just

but maybe what we carry isn’t just people it’s an idea

people it’s an idea

people it’s an idea that well we’re not the same we can be

that well we’re not the same we can be

that well we’re not the same we can be one

one

one [Music]

[Music]

[Music] is the willingness to dare so let’s have

is the willingness to dare so let’s have

is the willingness to dare so let’s have a conversation about culture I believe

a conversation about culture I believe

a conversation about culture I believe that culture is everything and in

that culture is everything and in

that culture is everything and in everything we can find culture and we

everything we can find culture and we

everything we can find culture and we every single one of us sitting here in

every single one of us sitting here in

every single one of us sitting here in this room today has the power to

this room today has the power to

this room today has the power to influence culture in ways we don’t often

influence culture in ways we don’t often

influence culture in ways we don’t often realize we are the gatekeepers of

realize we are the gatekeepers of

realize we are the gatekeepers of culture because you see today culture

culture because you see today culture

culture because you see today culture isn’t only found in the grand rooms of

isn’t only found in the grand rooms of

isn’t only found in the grand rooms of the Met or in the halls of Lincoln

the Met or in the halls of Lincoln

the Met or in the halls of Lincoln Center or deep in the National Archives

Center or deep in the National Archives

Center or deep in the National Archives culture is everywhere and in everyone

culture is everywhere and in everyone

culture is everywhere and in everyone yes it’s art and music and fashion and

yes it’s art and music and fashion and

yes it’s art and music and fashion and architecture but it’s also culinary or

architecture but it’s also culinary or

architecture but it’s also culinary or parenting or gardening or tech or travel

parenting or gardening or tech or travel

parenting or gardening or tech or travel or even the coffee that we drink or the

or even the coffee that we drink or the

or even the coffee that we drink or the watch that we wear on our wrist pretty

watch that we wear on our wrist pretty

watch that we wear on our wrist pretty much any industry that you can think of

much any industry that you can think of

much any industry that you can think of has an underlying culture with it now

has an underlying culture with it now

has an underlying culture with it now the reason why culture is so important

the reason why culture is so important

the reason why culture is so important to us is because it gives us a sense of

to us is because it gives us a sense of

to us is because it gives us a sense of fulfillment and acceptance it feeds our

fulfillment and acceptance it feeds our

fulfillment and acceptance it feeds our curiosities and the more that we know

curiosities and the more that we know

curiosities and the more that we know about it the more that we are open to

about it the more that we are open to

about it the more that we are open to others in our society so what if we were

others in our society so what if we were

others in our society so what if we were to take it a step further and what if

to take it a step further and what if

to take it a step further and what if the brands and businesses we let into

the brands and businesses we let into

the brands and businesses we let into our worlds are held to the same standard

our worlds are held to the same standard

our worlds are held to the same standard of authentic fulfillment that culture

of authentic fulfillment that culture

of authentic fulfillment that culture gives us and what if in turn those

gives us and what if in turn those

gives us and what if in turn those brands are rewarded with profits and

brands are rewarded with profits and

brands are rewarded with profits and loyalty for advancing culture and our

loyalty for advancing culture and our

loyalty for advancing culture and our hyper-connected society today we’ve been

hyper-connected society today we’ve been

hyper-connected society today we’ve been giving the access to information and

giving the access to information and

giving the access to information and news more than ever before and we’re

news more than ever before and we’re

news more than ever before and we’re seeing a shift in balance as to who

seeing a shift in balance as to who

seeing a shift in balance as to who controls cultural conversations we no

controls cultural conversations we no

controls cultural conversations we no longer simply accept whatever message a

longer simply accept whatever message a

longer simply accept whatever message a brand wants to dictate to us about who

brand wants to dictate to us about who

brand wants to dictate to us about who we are we the gatekeepers sitting here

we are we the gatekeepers sitting here

we are we the gatekeepers sitting here today have a power to influence

today have a power to influence

today have a power to influence brands more than ever before let me give

brands more than ever before let me give

brands more than ever before let me give you an example about what I mean by

you an example about what I mean by

you an example about what I mean by telling you a story about the little boy

telling you a story about the little boy

telling you a story about the little boy that you see on screen

that you see on screen

that you see on screen this little boy grew up in Liberty City

this little boy grew up in Liberty City

this little boy grew up in Liberty City Miami which has a population

Miami which has a population

Miami which has a population predominantly made up of

predominantly made up of

predominantly made up of african-americans and Latinos one of the

african-americans and Latinos one of the

african-americans and Latinos one of the worst one of the highest crime rates in

worst one of the highest crime rates in

worst one of the highest crime rates in the States and in in a median household

the States and in in a median household

the States and in in a median household income of about $22,000

income of about $22,000

income of about $22,000 this little boy grew up without a father

this little boy grew up without a father

this little boy grew up without a father his parents separated when they were

his parents separated when they were

his parents separated when they were young when he was young because the

young when he was young because the

young when he was young because the father thought the little boy was in his

father thought the little boy was in his

father thought the little boy was in his and his mother struggled with addiction

and his mother struggled with addiction

and his mother struggled with addiction so another woman had to take the little

so another woman had to take the little

so another woman had to take the little boy in and help raise them as best she

boy in and help raise them as best she

boy in and help raise them as best she could

could

could that little boy went on to attend Miami

that little boy went on to attend Miami

that little boy went on to attend Miami northwestern senior high school which

northwestern senior high school which

northwestern senior high school which was by far one of the worst high schools

was by far one of the worst high schools

was by far one of the worst high schools in the state it consistently received a

in the state it consistently received a

in the state it consistently received a D or an F in academic performance now

D or an F in academic performance now

D or an F in academic performance now based on everything that I’m telling you

based on everything that I’m telling you

based on everything that I’m telling you this little boy is probably the last

this little boy is probably the last

this little boy is probably the last person you’d expect to influence culture

person you’d expect to influence culture

person you’d expect to influence culture but somehow he finds a way to overcome

but somehow he finds a way to overcome

but somehow he finds a way to overcome all the Loews challenges and makes it to

all the Loews challenges and makes it to

all the Loews challenges and makes it to college where he realizes that he has a

college where he realizes that he has a

college where he realizes that he has a really really good eye for film and in

really really good eye for film and in

really really good eye for film and in fact after college he leaves the state

fact after college he leaves the state

fact after college he leaves the state of Florida and makes a break for

of Florida and makes a break for

of Florida and makes a break for Hollywood now where the story gets

Hollywood now where the story gets

Hollywood now where the story gets really remarkable is in what happens

really remarkable is in what happens

really remarkable is in what happens next to this little boy through mutual

next to this little boy through mutual

next to this little boy through mutual friends he’s connected to another writer

friends he’s connected to another writer

friends he’s connected to another writer who also grew up in Liberty City and was

who also grew up in Liberty City and was

who also grew up in Liberty City and was in the process of writing an

in the process of writing an

in the process of writing an autobiography about his own upbringing

autobiography about his own upbringing

autobiography about his own upbringing and that autobiography resonated so

and that autobiography resonated so

and that autobiography resonated so deeply with this little boy that he

deeply with this little boy that he

deeply with this little boy that he decided to turn it into a movie that

decided to turn it into a movie that

decided to turn it into a movie that movie called moonlight went on to win

movie called moonlight went on to win

movie called moonlight went on to win the Oscar for Best Picture at this

the Oscar for Best Picture at this

the Oscar for Best Picture at this year’s Academy Awards if you haven’t

year’s Academy Awards if you haven’t

year’s Academy Awards if you haven’t guessed it by now that little boy is

guessed it by now that little boy is

guessed it by now that little boy is writer and director Barry Jenkins it’s

writer and director Barry Jenkins it’s

writer and director Barry Jenkins it’s amazing to me that that little boy with

amazing to me that that little boy with

amazing to me that that little boy with such a travel troubling background and

such a travel troubling background and

such a travel troubling background and upbringing could go on to affect culture

upbringing could go on to affect culture

upbringing could go on to affect culture the way that he did and that’s obvious

the way that he did and that’s obvious

the way that he did and that’s obvious to all of us because he spoke

to all of us because he spoke

to all of us because he spoke to us so beautifully and so

to us so beautifully and so

to us so beautifully and so authentically but if you look at if you

authentically but if you look at if you

authentically but if you look at if you dig a little deeper you’d find that a

dig a little deeper you’d find that a

dig a little deeper you’d find that a business was also a winner

business was also a winner

business was also a winner you see I’m sure that the company a 24

you see I’m sure that the company a 24

you see I’m sure that the company a 24 which was behind the production of

which was behind the production of

which was behind the production of moonlight is not complaining about the

moonlight is not complaining about the

moonlight is not complaining about the fact that a movie with a 1.5 million

fact that a movie with a 1.5 million

fact that a movie with a 1.5 million dollar production budget went on to

dollar production budget went on to

dollar production budget went on to gross over 65 million dollars worldwide

gross over 65 million dollars worldwide

gross over 65 million dollars worldwide that’s a pretty nice return on

that’s a pretty nice return on

that’s a pretty nice return on investment and it was all driven by a

investment and it was all driven by a

investment and it was all driven by a unique desire to speak to culture with

unique desire to speak to culture with

unique desire to speak to culture with authenticity now it should be obvious

authenticity now it should be obvious

authenticity now it should be obvious that culture drives the bottom line and

that culture drives the bottom line and

that culture drives the bottom line and we again the gatekeepers sitting in this

we again the gatekeepers sitting in this

we again the gatekeepers sitting in this room today drive culture but that

room today drive culture but that

room today drive culture but that cultural relevance is the secret sauce

cultural relevance is the secret sauce

cultural relevance is the secret sauce that big brands are constantly looking

that big brands are constantly looking

that big brands are constantly looking to cook up and in our hyper connected

to cook up and in our hyper connected

to cook up and in our hyper connected society of today we no longer simply

society of today we no longer simply

society of today we no longer simply accept whatever message of brand wants

accept whatever message of brand wants

accept whatever message of brand wants to tell us we have the power to

to tell us we have the power to

to tell us we have the power to influence brands I’ve seen this ship up

influence brands I’ve seen this ship up

influence brands I’ve seen this ship up close and personal

close and personal

close and personal I spent a better part of the last five

I spent a better part of the last five

I spent a better part of the last five years working with a incredibly talented

years working with a incredibly talented

years working with a incredibly talented group of communicators at Cadillac and

group of communicators at Cadillac and

group of communicators at Cadillac and our challenge was to introduce this

our challenge was to introduce this

our challenge was to introduce this iconic brand to a new generation of

iconic brand to a new generation of

iconic brand to a new generation of consumers and what we found very early

consumers and what we found very early

consumers and what we found very early on was that if we wanted to be relevant

on was that if we wanted to be relevant

on was that if we wanted to be relevant everything we did to communicate our

everything we did to communicate our

everything we did to communicate our values needed to come from a place of

values needed to come from a place of

values needed to come from a place of authenticity and credibility and along

authenticity and credibility and along

authenticity and credibility and along the way I had a bit of a realization

the way I had a bit of a realization

the way I had a bit of a realization myself and because you see the customer

myself and because you see the customer

myself and because you see the customer that Cadillac

that Cadillac

that Cadillac looked to make a connection with sounded

looked to make a connection with sounded

looked to make a connection with sounded a lot like me that customer came from a

a lot like me that customer came from a

a lot like me that customer came from a metropolitan environment has a diverse

metropolitan environment has a diverse

metropolitan environment has a diverse background so you don’t know if he is

background so you don’t know if he is

background so you don’t know if he is black or white or Latino or another

black or white or Latino or another

black or white or Latino or another racial makeup millennial entering his

racial makeup millennial entering his

racial makeup millennial entering his prime years of bout buying power could

prime years of bout buying power could

prime years of bout buying power could be single could be married to be gay to

be single could be married to be gay to

be single could be married to be gay to be heterosexual

be heterosexual

be heterosexual values individuality and believes that

values individuality and believes that

values individuality and believes that tomorrow will be better than today just

tomorrow will be better than today just

tomorrow will be better than today just like a lot of us sitting here today so I

like a lot of us sitting here today so I

like a lot of us sitting here today so I thought to myself well if I’m the target

thought to myself well if I’m the target

thought to myself well if I’m the target I can use my diversity of thought and my

I can use my diversity of thought and my

I can use my diversity of thought and my diversity of background to help this

diversity of background to help this

diversity of background to help this iconic brand win and along the way I no

iconic brand win and along the way I no

iconic brand win and along the way I no longer view that our our customer as our

longer view that our our customer as our

longer view that our our customer as our target but more so as my peer and just

target but more so as my peer and just

target but more so as my peer and just like Barry Jenkins

like Barry Jenkins

like Barry Jenkins I used my unique experiences and

I used my unique experiences and

I used my unique experiences and backgrounds to build a cultural

backgrounds to build a cultural

backgrounds to build a cultural connection with others but you would be

connection with others but you would be

connection with others but you would be surprised how many brands miss the mark

surprised how many brands miss the mark

surprised how many brands miss the mark when looking to influence us when

when looking to influence us when

when looking to influence us when looking to build a cultural connection

looking to build a cultural connection

looking to build a cultural connection with us they just simply don’t

with us they just simply don’t

with us they just simply don’t understand our culture prime example

understand our culture prime example

understand our culture prime example Pepsi

Pepsi

Pepsi how many of you guys remember the

how many of you guys remember the

how many of you guys remember the backlash that Pepsi received earlier

backlash that Pepsi received earlier

backlash that Pepsi received earlier this year for that ad with kendall

this year for that ad with kendall

this year for that ad with kendall Jenner now we don’t need to get into the

Jenner now we don’t need to get into the

Jenner now we don’t need to get into the specifics and I’m sure that the team

specifics and I’m sure that the team

specifics and I’m sure that the team behind the ad were well-intentioned but

behind the ad were well-intentioned but

behind the ad were well-intentioned but clearly they missed the mark when they

clearly they missed the mark when they

clearly they missed the mark when they believe that a can of soda could turn

believe that a can of soda could turn

believe that a can of soda could turn the culture of activism and make it look

the culture of activism and make it look

the culture of activism and make it look like Coachella and Pepsi is not the only

like Coachella and Pepsi is not the only

like Coachella and Pepsi is not the only one how many of you guys have seen this

one how many of you guys have seen this

one how many of you guys have seen this ad from Nivea to promote a new line of

ad from Nivea to promote a new line of

ad from Nivea to promote a new line of clear deodorant I guess no one caught

clear deodorant I guess no one caught

clear deodorant I guess no one caught the racial undertones but to make it

the racial undertones but to make it

the racial undertones but to make it even worse this ad was targeted at

even worse this ad was targeted at

even worse this ad was targeted at customers in the Middle East and what

customers in the Middle East and what

customers in the Middle East and what about United Airlines with their

about United Airlines with their

about United Airlines with their customer service disaster earlier this

customer service disaster earlier this

customer service disaster earlier this year an argument could be made that they

year an argument could be made that they

year an argument could be made that they got so caught up in their own internal

got so caught up in their own internal

got so caught up in their own internal red tape that they lost sight of the

red tape that they lost sight of the

red tape that they lost sight of the most basic culture of human decency and

most basic culture of human decency and

most basic culture of human decency and empathy for others now there’s no

empathy for others now there’s no

empathy for others now there’s no blanket strategy about how brands can

blanket strategy about how brands can

blanket strategy about how brands can communicate the culture authentically

communicate the culture authentically

communicate the culture authentically but there are some things that we can

but there are some things that we can

but there are some things that we can learn from the way that we interact as

learn from the way that we interact as

learn from the way that we interact as people every day that can serve as

people every day that can serve as

people every day that can serve as guidance number one listen interacting

guidance number one listen interacting

guidance number one listen interacting with others requires two-way dialogue

with others requires two-way dialogue

with others requires two-way dialogue you’ve got you have to learn about what

you’ve got you have to learn about what

you’ve got you have to learn about what is of importance to the community that

is of importance to the community that

is of importance to the community that you want to to be accepted by and you

you want to to be accepted by and you

you want to to be accepted by and you don’t you can’t learn how to interact if

don’t you can’t learn how to interact if

don’t you can’t learn how to interact if you don’t know what to say

you don’t know what to say

you don’t know what to say number two make impossible things

number two make impossible things

number two make impossible things possible look to engage the community

possible look to engage the community

possible look to engage the community that you want to be accepted by by

that you want to be accepted by by

that you want to be accepted by by adding value it’ll be much easier for

adding value it’ll be much easier for

adding value it’ll be much easier for that community to accept you if you’re

that community to accept you if you’re

that community to accept you if you’re not only speaking their language but in

not only speaking their language but in

not only speaking their language but in abling something to happen

abling something to happen

abling something to happen number three people first everything

number three people first everything

number three people first everything else second now look this one is a hard

else second now look this one is a hard

else second now look this one is a hard one because they requires giving us

one because they requires giving us

one because they requires giving us giving up a bit of control but we know

giving up a bit of control but we know

giving up a bit of control but we know when we are being taken advantage of

when we are being taken advantage of

when we are being taken advantage of we reject those that do so and number

we reject those that do so and number

we reject those that do so and number four don’t hijack culture look make no

four don’t hijack culture look make no

four don’t hijack culture look make no mistake every single one of us in this

mistake every single one of us in this

mistake every single one of us in this room we are all cultural appropriators

room we are all cultural appropriators

room we are all cultural appropriators but are we also appreciative

but are we also appreciative

but are we also appreciative there’s a difference cultures requires

there’s a difference cultures requires

there’s a difference cultures requires cultivation and if you simply hijack and

cultivation and if you simply hijack and

cultivation and if you simply hijack and appropriate you lose credibility now if

appropriate you lose credibility now if

appropriate you lose credibility now if you think about it we apply these four

you think about it we apply these four

you think about it we apply these four basic principles in our everyday lives

basic principles in our everyday lives

basic principles in our everyday lives about everything that we’re passionate

about everything that we’re passionate

about everything that we’re passionate about we listen we engage we cultivate

about we listen we engage we cultivate

about we listen we engage we cultivate we respect and I’ve learned that if we

we respect and I’ve learned that if we

we respect and I’ve learned that if we take these four principles and apply

take these four principles and apply

take these four principles and apply them in business we can leave a much

them in business we can leave a much

them in business we can leave a much more meaningful mark on our society just

more meaningful mark on our society just

more meaningful mark on our society just like Barry Jenkins did just like

like Barry Jenkins did just like

like Barry Jenkins did just like Cadillac is looking to do so the point

Cadillac is looking to do so the point

Cadillac is looking to do so the point is culture is us and we can as the

is culture is us and we can as the

is culture is us and we can as the gatekeepers we cannot allow ourselves to

gatekeepers we cannot allow ourselves to

gatekeepers we cannot allow ourselves to be hijacked appropriated and bankrupted

be hijacked appropriated and bankrupted

be hijacked appropriated and bankrupted we work too hard

we work too hard

we work too hard to curate every aspect of our lives to

to curate every aspect of our lives to

to curate every aspect of our lives to make sure that we always have a sense of

make sure that we always have a sense of

make sure that we always have a sense of fulfillment we should be able to hold

fulfillment we should be able to hold

fulfillment we should be able to hold the brands and businesses we let into

the brands and businesses we let into

the brands and businesses we let into our lives to the same standards thank

our lives to the same standards thank

our lives to the same standards thank you

you

you [Applause]

”

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