[Music] ten years ago I did not care about
ten years ago I did not care about
ten years ago I did not care about robots I’m a coach for professionals in
robots I’m a coach for professionals in
robots I’m a coach for professionals in service and sales but now I’m concerned
service and sales but now I’m concerned
service and sales but now I’m concerned because robots will replace many jobs of
because robots will replace many jobs of
because robots will replace many jobs of people I work with today like
people I work with today like
people I work with today like receptionists sales personnel even
receptionists sales personnel even
receptionists sales personnel even nurses that’s why I want to share some
nurses that’s why I want to share some
nurses that’s why I want to share some ideas with you about coping with robots
ideas with you about coping with robots
ideas with you about coping with robots as you’re sitting here think of a time
as you’re sitting here think of a time
as you’re sitting here think of a time long long ago about 100,000 years ago
long long ago about 100,000 years ago
long long ago about 100,000 years ago and you’re standing in front of your
and you’re standing in front of your
and you’re standing in front of your cave as one of our ancestors you’re
cave as one of our ancestors you’re
cave as one of our ancestors you’re overlooking the valley and there you see
overlooking the valley and there you see
overlooking the valley and there you see somebody approaching your cave a
somebody approaching your cave a
somebody approaching your cave a stranger what was our first concern is
stranger what was our first concern is
stranger what was our first concern is it an enemy or friend what did our
it an enemy or friend what did our
it an enemy or friend what did our ancestors probably do he waved the hand
ancestors probably do he waved the hand
ancestors probably do he waved the hand and called who who who who means no
and called who who who who means no
and called who who who who means no weapon you welcome and what did the
weapon you welcome and what did the
weapon you welcome and what did the other two he waved hand to and he called
other two he waved hand to and he called
other two he waved hand to and he called now beam yourself back into the future
now beam yourself back into the future
now beam yourself back into the future about ten years from now you are
about ten years from now you are
about ten years from now you are entering a hotel you’re approaching the
entering a hotel you’re approaching the
entering a hotel you’re approaching the front desk you see your receptionist
front desk you see your receptionist
front desk you see your receptionist waving a hand and saying with a friendly
waving a hand and saying with a friendly
waving a hand and saying with a friendly voice welcome what will be our first
voice welcome what will be our first
voice welcome what will be our first concern in such a situation
concern in such a situation
concern in such a situation in ten years is it a human or is it a
in ten years is it a human or is it a
in ten years is it a human or is it a robot fictional fact facts are already
robot fictional fact facts are already
robot fictional fact facts are already today we are surrounded by robots
today we are surrounded by robots
today we are surrounded by robots vacuum cleaners moving machines your car
vacuum cleaners moving machines your car
vacuum cleaners moving machines your car even in surgery we use robots and chat
even in surgery we use robots and chat
even in surgery we use robots and chat BOTS a human communicating with us and
BOTS a human communicating with us and
BOTS a human communicating with us and they can solve some of our problems
they can solve some of our problems
they can solve some of our problems better than humans and with every new
better than humans and with every new
better than humans and with every new problem they solve they learn so no
problem they solve they learn so no
problem they solve they learn so no surprise that experts predict that
surprise that experts predict that
surprise that experts predict that computers will be more intelligent than
computers will be more intelligent than
computers will be more intelligent than humans in about five years from now and
humans in about five years from now and
humans in about five years from now and there are four leaders who pledge that
there are four leaders who pledge that
there are four leaders who pledge that humans should become cyborgs to cope
humans should become cyborgs to cope
humans should become cyborgs to cope with all that artificial intelligence
with all that artificial intelligence
with all that artificial intelligence around us and we will be connected to
around us and we will be connected to
around us and we will be connected to what we call big data from the cradle to
what we call big data from the cradle to
what we call big data from the cradle to the grave do we have to cope with robots
the grave do we have to cope with robots
the grave do we have to cope with robots yes
yes
yes sooner than some of us may think now
remember just ten years ago we bought
remember just ten years ago we bought our first smartphones and now what do we
our first smartphones and now what do we
our first smartphones and now what do we do as soon as we have a minute free grab
do as soon as we have a minute free grab
do as soon as we have a minute free grab by the way where leave it Oh
you know what I mean more than that
you know what I mean more than that robots look more more like humans have
robots look more more like humans have
robots look more more like humans have you seen or have you do you know Sophia
you seen or have you do you know Sophia
you seen or have you do you know Sophia Sophia the robot
Sophia the robot
Sophia the robot she has been presented here in this
she has been presented here in this
she has been presented here in this building this year 2017 and Sophia the
building this year 2017 and Sophia the
building this year 2017 and Sophia the robot she looks like a pretty smart
robot she looks like a pretty smart
robot she looks like a pretty smart young lady and she’s able to show
young lady and she’s able to show
young lady and she’s able to show different facial expressions like joy
different facial expressions like joy
different facial expressions like joy anger astonishment skepticism maybe you
anger astonishment skepticism maybe you
anger astonishment skepticism maybe you ask yourself always what will remain the
ask yourself always what will remain the
ask yourself always what will remain the difference between humans and robots in
difference between humans and robots in
difference between humans and robots in the future let me share two aspects
the future let me share two aspects
the future let me share two aspects first is artificial friendliness we do
first is artificial friendliness we do
first is artificial friendliness we do not only have to cope with the
not only have to cope with the
not only have to cope with the artificial intelligence of robots we
artificial intelligence of robots we
artificial intelligence of robots we will also have to cope with the
will also have to cope with the
will also have to cope with the artificial friendliness of robots robots
artificial friendliness of robots robots
artificial friendliness of robots robots belong to someone on the owner of a
belong to someone on the owner of a
belong to someone on the owner of a robot programs the robot to be friendly
robot programs the robot to be friendly
robot programs the robot to be friendly 24 hours a day even in situations of
24 hours a day even in situations of
24 hours a day even in situations of stress he’s always smiling always
stress he’s always smiling always
stress he’s always smiling always friendly he always gives the right
friendly he always gives the right
friendly he always gives the right answers as for humans it’s more
answers as for humans it’s more
answers as for humans it’s more difficult you know that sometimes you
difficult you know that sometimes you
difficult you know that sometimes you don’t feel friendly so you don’t make a
don’t feel friendly so you don’t make a
don’t feel friendly so you don’t make a friendly face right sometimes you’re in
friendly face right sometimes you’re in
friendly face right sometimes you’re in a stress situation then it’s very
a stress situation then it’s very
a stress situation then it’s very difficult to to stay friendly one moment
difficult to to stay friendly one moment
difficult to to stay friendly one moment so in the future if you meet a really
so in the future if you meet a really
so in the future if you meet a really unfriendly receptionist it will
unfriendly receptionist it will
unfriendly receptionist it will certainly not be a robot we train humans
certainly not be a robot we train humans
certainly not be a robot we train humans to be friendly
it’s very difficult sometimes I do not
it’s very difficult sometimes I do not feel friendly so where to not act
feel friendly so where to not act
feel friendly so where to not act friendly but in the professional world
friendly but in the professional world
friendly but in the professional world it’s advisable to fake friendliness
it’s advisable to fake friendliness
it’s advisable to fake friendliness sometimes I used to say better are no
sometimes I used to say better are no
sometimes I used to say better are no Fanta kill friendly then authentically
Fanta kill friendly then authentically
Fanta kill friendly then authentically unfriendly so just an example how can
unfriendly so just an example how can
unfriendly so just an example how can you train to make a friendly face on
you train to make a friendly face on
you train to make a friendly face on command did you ever try that it’s very
command did you ever try that it’s very
command did you ever try that it’s very easy in fact it’s a natural behavior
easy in fact it’s a natural behavior
easy in fact it’s a natural behavior imagine you see a good old friend you
imagine you see a good old friend you
imagine you see a good old friend you haven’t seen a long time and you’re a
haven’t seen a long time and you’re a
haven’t seen a long time and you’re a little bit surprised so you raise your
little bit surprised so you raise your
little bit surprised so you raise your eyebrows you say our nice to meet you
eyebrows you say our nice to meet you
eyebrows you say our nice to meet you but there’s another one oh nice to meet
but there’s another one oh nice to meet
but there’s another one oh nice to meet you that’s friendly face you can try
you that’s friendly face you can try
you that’s friendly face you can try that later you can try it now oh nice to
that later you can try it now oh nice to
that later you can try it now oh nice to be the second aspect I would like to
be the second aspect I would like to
be the second aspect I would like to share with you is trust back to our
share with you is trust back to our
share with you is trust back to our ancestors 100 thousand years ago what
ancestors 100 thousand years ago what
ancestors 100 thousand years ago what did we do to check if another human
did we do to check if another human
did we do to check if another human could be trusted or not they had to get
could be trusted or not they had to get
could be trusted or not they had to get closer to each other to the distance
closer to each other to the distance
closer to each other to the distance about of about the length of two arms
about of about the length of two arms
about of about the length of two arms that was the danger zone in this zone I
that was the danger zone in this zone I
that was the danger zone in this zone I could have hit you with my club in my
could have hit you with my club in my
could have hit you with my club in my hand so we got closer to each other and
hand so we got closer to each other and
hand so we got closer to each other and there where did we look to check if it
there where did we look to check if it
there where did we look to check if it is a friend or an enemy in the eyes
is a friend or an enemy in the eyes
is a friend or an enemy in the eyes right I did the eyes there is the truth
right I did the eyes there is the truth
right I did the eyes there is the truth in the eyes you can see to you the real
in the eyes you can see to you the real
in the eyes you can see to you the real emotions of someone and if you look into
emotions of someone and if you look into
emotions of someone and if you look into the eyes of somebody and his eyes begin
the eyes of somebody and his eyes begin
the eyes of somebody and his eyes begin to shine you know that is a good
to shine you know that is a good
to shine you know that is a good relationship he likes me and as soon as
relationship he likes me and as soon as
relationship he likes me and as soon as you look into shiny eyes your own eyes
you look into shiny eyes your own eyes
you look into shiny eyes your own eyes start to shine too so you have a good
start to shine too so you have a good
start to shine too so you have a good relationship zoom your friends and the
relationship zoom your friends and the
relationship zoom your friends and the second thing with it to check if a human
second thing with it to check if a human
second thing with it to check if a human can be trusted or not we touched each
can be trusted or not we touched each
can be trusted or not we touched each other so where could we touch
other so where could we touch
other so where could we touch a stranger a strange person here here no
a stranger a strange person here here no
a stranger a strange person here here no here no here no but I suggest the elbow
here no here no but I suggest the elbow
here no here no but I suggest the elbow you can Pat the elbow wrap it a little
you can Pat the elbow wrap it a little
you can Pat the elbow wrap it a little bit do it right now
bit do it right now
bit do it right now take your right arm and Pat your left
take your right arm and Pat your left
take your right arm and Pat your left elbow to it right now
elbow to it right now
elbow to it right now do it now pat your left April and then
do it now pat your left April and then
do it now pat your left April and then drop it a little bit how does it feel
drop it a little bit how does it feel
drop it a little bit how does it feel try yes you feel the difference is it
try yes you feel the difference is it
try yes you feel the difference is it warm is it cold is it soft hard to you
warm is it cold is it soft hard to you
warm is it cold is it soft hard to you to use you feel the muscles the bone
to use you feel the muscles the bone
to use you feel the muscles the bone this is how to touch a human being
this is how to touch a human being
this is how to touch a human being remember that sensation once you will
remember that sensation once you will
remember that sensation once you will touch a robot in the future to make a
touch a robot in the future to make a
touch a robot in the future to make a difference you can try these techniques
difference you can try these techniques
difference you can try these techniques the next time you’re about to socialize
the next time you’re about to socialize
the next time you’re about to socialize when it comes to socializing you notice
when it comes to socializing you notice
when it comes to socializing you notice cocktails meetings where you should show
cocktails meetings where you should show
cocktails meetings where you should show socialize meet the other people so what
socialize meet the other people so what
socialize meet the other people so what you can do first is you approach
you can do first is you approach
you can do first is you approach somebody to the distance of lengths of
somebody to the distance of lengths of
somebody to the distance of lengths of two arms you wait a moment then you step
two arms you wait a moment then you step
two arms you wait a moment then you step forward and you say oh nice to meet you
forward and you say oh nice to meet you
forward and you say oh nice to meet you and then you look into the other’s eyes
and then you look into the other’s eyes
and then you look into the other’s eyes you concentrate on the color of the eyes
you concentrate on the color of the eyes
you concentrate on the color of the eyes and you think I like these eyes so you
and you think I like these eyes so you
and you think I like these eyes so you can observe that your eyes of your other
can observe that your eyes of your other
can observe that your eyes of your other the other person’s thoughts begin to
the other person’s thoughts begin to
the other person’s thoughts begin to shine and your eyes will also start to
shine and your eyes will also start to
shine and your eyes will also start to shine so you have shiny eyes together
shine so you have shiny eyes together
shine so you have shiny eyes together and maybe in this moment you you tear to
and maybe in this moment you you tear to
and maybe in this moment you you tear to accidentally Pat’s the elbow
accidentally Pat’s the elbow
accidentally Pat’s the elbow relation building as human state one
relation building as human state one
relation building as human state one thousands of years trust has a lot to do
thousands of years trust has a lot to do
thousands of years trust has a lot to do with instinct and instinct is the
with instinct and instinct is the
with instinct and instinct is the heritage that we have from our
heritage that we have from our
heritage that we have from our biological evolution this is a heritage
biological evolution this is a heritage
biological evolution this is a heritage humans have and robots do not have my
humans have and robots do not have my
humans have and robots do not have my conclusion it will be harder and harder
conclusion it will be harder and harder
conclusion it will be harder and harder to cope with robots robots are
to cope with robots robots are
to cope with robots robots are programmable therefore they are probably
programmable therefore they are probably
programmable therefore they are probably more reliable than humans and they are
more reliable than humans and they are
more reliable than humans and they are probably even smarter than humans in the
probably even smarter than humans in the
probably even smarter than humans in the future but humans are in advance
future but humans are in advance
future but humans are in advance once they purposely make use of the non
once they purposely make use of the non
once they purposely make use of the non verbal communication skills like
verbal communication skills like
verbal communication skills like gestures touch smile eyes and voice a
gestures touch smile eyes and voice a
gestures touch smile eyes and voice a friendly voice a dominant voice or a
friendly voice a dominant voice or a
friendly voice a dominant voice or a convincing voice robots may be similar
convincing voice robots may be similar
convincing voice robots may be similar to humans but they will never be human
to humans but they will never be human
to humans but they will never be human we will never make oh nice to meet you
we will never make oh nice to meet you
we will never make oh nice to meet you the same way we do we will never have
the same way we do we will never have
the same way we do we will never have shiny eyes as we have when we like
shiny eyes as we have when we like
shiny eyes as we have when we like somebody and to touch a robot will never
somebody and to touch a robot will never
somebody and to touch a robot will never be the same as to touch a human of flesh
be the same as to touch a human of flesh
be the same as to touch a human of flesh and blood that’s what makes us truly
and blood that’s what makes us truly
and blood that’s what makes us truly unique and strong as an old species on
unique and strong as an old species on
unique and strong as an old species on earth let’s cherish moments like this
earth let’s cherish moments like this
earth let’s cherish moments like this being alive as we have been for hundreds
being alive as we have been for hundreds
being alive as we have been for hundreds and thousands years
My dear fellow humans thank you for
My dear fellow humans thank you for being here with me
being here with me
being here with me [Applause]
[Applause]
[Applause] [Music]
[Music]
[Music] thank you
”
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