when you make a mistake in business you have to make it right you cannot let
have to make it right you cannot let
have to make it right you cannot let your customers walk away unhappy hi I’m
your customers walk away unhappy hi I’m
your customers walk away unhappy hi I’m Evan Carmichael and I believe that
Evan Carmichael and I believe that
Evan Carmichael and I believe that hungry entrepreneurs deserve help and I
hungry entrepreneurs deserve help and I
hungry entrepreneurs deserve help and I recently made a pretty big mistake I put
recently made a pretty big mistake I put
recently made a pretty big mistake I put on a webinar I promoted it for a month I
on a webinar I promoted it for a month I
on a webinar I promoted it for a month I had some partners promoted I create a
had some partners promoted I create a
had some partners promoted I create a lot of content for it was going to be
lot of content for it was going to be
lot of content for it was going to be great being of the webinar comes people
great being of the webinar comes people
great being of the webinar comes people are signing in but they can’t get access
are signing in but they can’t get access
are signing in but they can’t get access to it somewhere along the line we had a
to it somewhere along the line we had a
to it somewhere along the line we had a definitely technical difficulty that we
definitely technical difficulty that we
definitely technical difficulty that we couldn’t figure out on the spot and so a
couldn’t figure out on the spot and so a
couldn’t figure out on the spot and so a lot of people were disappointed you have
lot of people were disappointed you have
lot of people were disappointed you have to make it right so I wrote to the
to make it right so I wrote to the
to make it right so I wrote to the people who signed up and what I gave
people who signed up and what I gave
people who signed up and what I gave them was access to the next webinar
them was access to the next webinar
them was access to the next webinar we’re going to put on a free copy of one
we’re going to put on a free copy of one
we’re going to put on a free copy of one of my worksheets and an offer for a free
of my worksheets and an offer for a free
of my worksheets and an offer for a free 30 minute private one-on-one coaching
30 minute private one-on-one coaching
30 minute private one-on-one coaching with me and that was for a free webinar
with me and that was for a free webinar
with me and that was for a free webinar and it’s a lot more work for me to do
and it’s a lot more work for me to do
and it’s a lot more work for me to do that to recognize those people but it’s
that to recognize those people but it’s
that to recognize those people but it’s on me my company made that mistake and
on me my company made that mistake and
on me my company made that mistake and so it’s on me to fix it you do not want
so it’s on me to fix it you do not want
so it’s on me to fix it you do not want people walking away from an experience
people walking away from an experience
people walking away from an experience with your business being unhappy word of
with your business being unhappy word of
with your business being unhappy word of mouth is so important for a company
mouth is so important for a company
mouth is so important for a company especially small companies because we
especially small companies because we
especially small companies because we don’t have the big money to spend on
don’t have the big money to spend on
don’t have the big money to spend on advertising campaigns and hiring
advertising campaigns and hiring
advertising campaigns and hiring marketing companies most of time is on
marketing companies most of time is on
marketing companies most of time is on us it’s on you personally for your small
us it’s on you personally for your small
us it’s on you personally for your small team you need to have positive
team you need to have positive
team you need to have positive word-of-mouth you need people going out
word-of-mouth you need people going out
word-of-mouth you need people going out there talking about how great an
there talking about how great an
there talking about how great an experience I had with your business you
experience I had with your business you
experience I had with your business you cannot let people walk away from your
cannot let people walk away from your
cannot let people walk away from your company unhappy and quite often if you
company unhappy and quite often if you
company unhappy and quite often if you can solve a problem you can turn in a
can solve a problem you can turn in a
can solve a problem you can turn in a disgruntled prospect into a happy loyal
disgruntled prospect into a happy loyal
disgruntled prospect into a happy loyal customer if you go above and beyond to
customer if you go above and beyond to
customer if you go above and beyond to make them happy they’ll forget about
make them happy they’ll forget about
make them happy they’ll forget about that first experience and say what a
that first experience and say what a
that first experience and say what a great company this is and they’ll tell
great company this is and they’ll tell
great company this is and they’ll tell people that
people that
people that they started off with something negative
they started off with something negative
they started off with something negative and you turned it around for them and
and you turned it around for them and
and you turned it around for them and how much they loved the service at your
how much they loved the service at your
how much they loved the service at your company you have to make sure people
company you have to make sure people
company you have to make sure people love working with you mistakes are going
love working with you mistakes are going
love working with you mistakes are going to happen as part of business you try to
to happen as part of business you try to
to happen as part of business you try to avoid as much as possible you’re still
avoid as much as possible you’re still
avoid as much as possible you’re still going to make mistakes along the way
going to make mistakes along the way
going to make mistakes along the way what’s important is how you deal with
what’s important is how you deal with
what’s important is how you deal with those mistakes how you handle it and try
those mistakes how you handle it and try
those mistakes how you handle it and try to build into your system the notion
to build into your system the notion
to build into your system the notion that people must not walk away unhappy
that people must not walk away unhappy
that people must not walk away unhappy after doing business with you I hope you
after doing business with you I hope you
after doing business with you I hope you apply to your company good luck for
apply to your company good luck for
apply to your company good luck for those of you watching if you liked the
those of you watching if you liked the
those of you watching if you liked the video please give it a thumbs up below I
video please give it a thumbs up below I
video please give it a thumbs up below I love seeing those come in and I’d also
love seeing those come in and I’d also
love seeing those come in and I’d also love to hear we have to think about this
love to hear we have to think about this
love to hear we have to think about this video or if you have a question about
video or if you have a question about
video or if you have a question about your own company leave it in the
your own company leave it in the
your own company leave it in the comments section below I always read
comments section below I always read
comments section below I always read those love seeing them come in thank you
those love seeing them come in thank you
those love seeing them come in thank you so much and I’ll see you on the next
so much and I’ll see you on the next
so much and I’ll see you on the next episode
”
Be First to Comment