this is for you
when I was 16, I liked to skate well
it is actually quite nice too
that evening went to the ice rink together
with friends
counting along the side and ours
skating parts
I looked at the job and looked at the
people who skated
I saw that well yes no really they
anjo
the piece of the school he also skated
still very good this was my chance
I had to be on one of the more and be
decorate
I had devised a plan I was sitting there and
I came out of the corner
I think like I am at the right time
outlet then I come for him and I time and
I stop and there I lay flat on the ice
well for the feet of arjo my how they
not dismissed
the pain
the pain was indescribable physically
it was not that bad that phil and that
in my soul pain
my soul pain of shame how could I
ever who you skated after this job and me
so much I have overcome my pain and
I went again I had the guts
but honesty area to say not
on the night anjo skated
what was a beginning yes I am still
very often blundered and also fallen into it
my later work
I started as a regional manager in the region
north-east Netherlands at a very large one
national caterer I became there
intensive with people and work very quickly
learned that if there were problems
that was almost never about the content
that was always a hassle between people
you recognize that
and I learn something else because if there is
no hassle and people would be good at it
they could do everything to their skin
and then it went great with excellence
she
so I spent a lot of time
people who coach between later
or their responsibility my coach
between also to learn what the effect
was the way they communicate
and an attitude and behavior on others
I got her as an accessible boss
itself came unsolicited feedback as
I get really at a meeting
completely in sneek
file file file and I glad that inside
I was the one of the employees
to public fenna this is now the second
times you’re late and I’m there
because it is also our time
normally for you then to respond by
receive the feedback and the
real toppers can still do that
by or ask
Well, I was not such a topper now
not always
and what did I say and then it seems to me
good to start now than a turtle
time again
yes I also had to learn and what to do
faster for ideal that way
we went further it went well with
Company
there would be a very successful even
market leader in north-east Netherlands
but the rest of the company went
unfortunately not so good
we had financial problems and it
response from the holding management
yes that was central hierarchical
top-down imposed measures and what I do
saw
people started to grumble but they did
also became anxious and the flow went out
a certain I of that harry
gold coins good results during one
management team
I try to convince my boss
the fact that it is not hierarchical but
just coaching leadership
much better than people perform
still much better
they were the trip to those customers
servants they get money anyway
we just had to facilitate them
my boss’s response at that moment
fenna
the time you are going to stand for the
case and not for the people
and then I thought that is
the same
I remained in my conviction what I did
did not want to fail, I just wanted it right
to do
and precisely because I did not want to live fail
I try to convince my boss that
did not succeed
this became the stone but I left
stumbled we did not come anymore
each other and I left
I want to look for a new job
preferably make chill with people again
want something different
yes that age I had and now
yes then you will soon be in healthcare
and there I can also hurt very nicely
Hospital here close by I
end responsible manager of it
long center I had a wonderful thijs
was really impressed with the medical
substantive delights
world level really that a stark
contrast with the enormously provisional
logistics does not at all fail
cooperate that we will be me and that and
What I also noticed it seemed that the
power struggle was going on between the one
at the managers
and on the other hand they are the doctors and those
power struggle and the rest of the
organization to fear and fear
naturally bad counselor
people were stubbornly stuck
rules and protocols
because yes , your case could depend on that
that there is certainty and actually always like
i asked but guys would we be there
can also do things differently why do you do that
this was always the answer yes we do
always like that
and actually she did not want me to
change because imagine that it
would not succeed
who is there before the gate
yes, but that enormous focus on rules and
protocols focus on paper was not
false safety for my idea cough and
much more attention to the
reality
how do we deal with each other how do we do
Which
I walked up and grabbed point along it
secretariat of one of the polis and me
saw that something went well with the
secretaries walked in and asked
ladies what a stress what is here
the hand
well I got an avalanche over me that
those doctors who were just not nice
they were bled off
out and their frustration on the employees
it was not fun working so well
what
when I offered to I sat it would be ladies
maybe help because that has for to
the hand
yes they are very busy but yes
that we have is also it I told
feel it would help if your sister
unexpectedly bring a cup of coffee after
as if I were making a dishonorable proposal
do not listen , we are not
foot-sweep of the doctor I day at noon
I’m going to visit the doctor
at the end of the afternoon I walked past
the glory knows all men’s lords
how are you doing
along it in here fenna we bales
incredibly we have four weeks
ago printed to be broken
and still something has been repaired
and you know what that means for us
the clinic in the hundred runs that we
a lot of extra work to do
and this is not a job and the same then
I thought of something
his men like me make sure this
week
this week the printer or repaired
I will take care of a new day
but you have to be in one thing
do me well oriental than do
would you be mine this week
will go with the secretaries
brings a cup of coffee a compliment
First , how wonderful you are
support
they wanted the printer so they went there
for the atmosphere in the department
immediately different
of course you will also print with it
but is not the most important
they went really different from that moment on
with each other
it went well we went nicely we went
very good and earn a lot of money
foot hospital later came the turn
that the whole hospital did not go that way
well there was a financial crisis
the answer from my boss’s advice
board
economise and a major reorganization
from that moment people started
grumble the flow went bride and if there
but one conversation of the day is mine
name also on the list of people who
get out of it
I thought this is not the right way
again I tried in management
team with boss and my colleagues too
convince of the fact that four archives
to lead that it just does not work
you can do much better coaching leadership
Apply and leave quickly along with him we
of all going to think of it
do better
again I was in the same vicious
circle
I continued to convince because it is mine
convinced that they had to convince them
of them wrong and only then will the
change the world
well that changed too because I fell again
about the same stone and I left
yes if these are drivers and I am coming
no further than there is only one thing
self-directed living and I succeeded
driver and a beautiful one
health center here a narrow me
was impressed by the passion of the
Staff members
what a nice company I was here
much anxiety fear and they spoke with
each other
not too strange what in the
past decade, ten
different drivers so yes
it was not so crazy that we did not propose again
a leadership program on and
culture program
and personal development and coaching
leadership was central again
we went to work with it and that
when I meet the staff team
why are you always over now
the protocols and rules of almost all
problems that were there
where was a solution sought and
for a long time that was about or that a
or b or c and the rate
choose
all the rules were drawn up that was it
answer to deal with dilemmas and
to deal with uncertainty and I thought
how do I get to the real world quickly?
because the conversation must of course be over
put me because it is about dilemmas
and let’s be
safety in health care, yes, we want to
of course we all want to
getting the best care and those dilemmas
they are not small
this is how I walked through the former garden
week still according to me and I caught one
conversation between a rehabilitator and it
therapists
the revalidant man of the 50s left
behind a rollator with a
what is the name of a prosthesis?
while I was practicing, I hear
tell him about it or something I want it now
Let’s try without de la torre
a therapist
no no no we will not do that because
that is not safe yet
where the man says why not I can I
I can just want to try that
good
no she knows the therapist too
still suffer from balance disorder i
do not think it wise to do that
you do not have that either
cat and ran the forest and she has
Me, I insist, I want it anyway but
the therapist’s fear won in it
did not happen what I liked
that faded with it
issue she had a good deal or
does not have a number in the evening
colleagues discussed this dilemma and them
came to beautiful
insights
they have come to the insight the
next time so if this happens again
then we must indeed put the patient on it
indicate that it is wise or not
and what possible consequences are if
in spite of all those rehabilitants , I want to
is his responsibility and then
may we let go
even though the revalidant falls for let’s leave
what are literally falling from it
you learn to stand up and then what you are stronger and
better off
it went well but it went well again
I had not correctly assessed one thing
I thought that I now undisturbed my vision
could put down but can still do one again
boss the supreme boss
Supervisory Board yes then I must
accountability and the council
that is, we do recommend more demand and
actually a lot of responsibility
lists after the moment gone
I have a beautiful plan a beautiful plan
what is very visionary in this time
but also many promises I estimate
present the plan to the board of
supervision and an already enthusiasm me
also showed were with just now the
timing was good why it is now
was necessary in this time of care
and when I finished I thought I’d come
it compliments you it is anyway
did not do what happened
it quake silently and the first question that
asked
yes yes yes yes but we still miss one
overview with all possible risks
oh and I in tech, no, I’m going to do this anyway
did not happen and the second question was
but how do you know for sure that this is going to happen
to succeed
I saw no wait why did they get it?
then not
start further and the worst she was
I increasingly rely on lists
on management measures and how will this and
how was that
and I actually got really bad
grumpy of
click started off and then I can
quite good
and I did not understand, I really hit it
despondent but also frustrated
now becomes the third time the third time
I’m going to bush about that week
something happened
and that changed everything that the
meeting with all managers
it wanted one of the leaders
would like to discuss a dilemma
when we like so he explains his dilemma
in front of
in his department they were busy with the
holiday planning an ideal
these they loose that with each other
they do that
so on this year only one employee wanted
not cooperating
she said no, I will not work extra hours
I keep working what I do and it does
did not give the leadership in question
very angry about that and already has
public also told the employee
that who was disappointed
because they do not put them collegially
the team under pressure
and the solution that stayed in it
uncertainly he wanted so badly for that
solution that he tried to stay
convince and started to exert pressure
but the atmosphere in the department was to
cutting his question what should I do
colleagues started asking questions
and soon it turned out that the employee was in
issue that does not want to participate
who had a pair of old glasses on which one
the colleague says but listen is it
no better things go gigantic
compliments they start finally
indicate its limits and is ours
now also become clear that the
other employees also reasonably under
busy
why not just an extra force now
in the face of the man in question
I never forget again he looked like he was
a miracle he heard was so steady and
his own pattern
so firmly in his own conviction this
he had simply not conceived
I cycled home and I thought
everything again or a fascinating
how someone can sit so stuck
a belief that fascinating you
and tries to change that other person
is nevertheless unimaginable and suddenly got
the name is
then philip mouth and I saw my boat
I also do so do I. I am
completely tighten him and conviction I want
change my boss but it does not work
change because I want to
I was still quite empathetic but true
my empathic ability was towards my
boss that was my critical
self-reflection
no, I was so convinced that I was
you did not know me for a second
second have wondered why are already
which account for he wished I had
it explained in distrust towards me
the next day
I have asked the question there are why
Why do you want all that?
information and the answer was for me
shocking
so the chairman said, we know you
are very happy with your real faith
me but you’re excited and me
entrepreneurship you go so fast
we are getting a bit restless
and yes, we want to know for sure
things are going well
Well , I never thought this myself
was the one who did not take away fear
but create fear with my boss
our characters are still whole
different but we always learn
better to handle and occasionally even 50
fairly
but yes no glare without friction
I then do well by the press
not wanting to faint , I remained convulsive
stick to your belief but what
I found the most special thing
so much experience
I did not see the beam in my own
fear of failure was and is therefore mine
constraint
The board and I still very far
different but it goes well
the organization to an organization
excel
yes starts with the best of you
employees get the best out of yourself
pick up
You do not get that from a book that you get
you by doing that the blunders until
fall and insisting and starting
to me as a driver because if
control
can I be the organization when coaching
that myself yes
[Applause]
”
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