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The Tech Industry’s Greatest Glitch | Brooke Hopkins | TEDxNYUAD


[Music]

[Music] you

you

you [Music]

[Music]

[Music] I distinctly remember the day my dad

I distinctly remember the day my dad

I distinctly remember the day my dad brought home the first iPhone my sister

brought home the first iPhone my sister

brought home the first iPhone my sister and I were sitting at the kitchen

and I were sitting at the kitchen

and I were sitting at the kitchen counter when he came in with a box he

counter when he came in with a box he

counter when he came in with a box he had been talking about this piece of

had been talking about this piece of

had been talking about this piece of technology for weeks but it was finally

technology for weeks but it was finally

technology for weeks but it was finally real we could hardly contain our

real we could hardly contain our

real we could hardly contain our excitement when we opened up the box

excitement when we opened up the box

excitement when we opened up the box to me my 12-year old selves it seemed

to me my 12-year old selves it seemed

to me my 12-year old selves it seemed too good to be true I could call my

too good to be true I could call my

too good to be true I could call my grandma across the country and listen to

grandma across the country and listen to

grandma across the country and listen to Britney Spears all at once but this was

Britney Spears all at once but this was

Britney Spears all at once but this was probably my first memory of being

probably my first memory of being

probably my first memory of being enamored with a piece of technology the

enamored with a piece of technology the

enamored with a piece of technology the iPhone was something revolutionary the I

iPhone was something revolutionary the I

iPhone was something revolutionary the I and iPhone stood for the user it was the

and iPhone stood for the user it was the

and iPhone stood for the user it was the first phone design for you the phone

first phone design for you the phone

first phone design for you the phone completely changed the way that we

completely changed the way that we

completely changed the way that we interact with mobile devices it made it

interact with mobile devices it made it

interact with mobile devices it made it incredibly personal imagine I told you

incredibly personal imagine I told you

incredibly personal imagine I told you to take out your phone unlock it and

to take out your phone unlock it and

to take out your phone unlock it and pass it to the person next to you it

pass it to the person next to you it

pass it to the person next to you it makes me nervous what does that person

makes me nervous what does that person

makes me nervous what does that person now know about you they know who you

now know about you they know who you

now know about you they know who you talk to where you go what you read it

talk to where you go what you read it

talk to where you go what you read it encapsulates your thoughts but

encapsulates your thoughts but

encapsulates your thoughts but technology goes even deeper than this

technology goes even deeper than this

technology goes even deeper than this the technology we create at some level

the technology we create at some level

the technology we create at some level is a representation of ourselves and in

is a representation of ourselves and in

is a representation of ourselves and in turn shapes who we are for this circular

turn shapes who we are for this circular

turn shapes who we are for this circular relationship between the two is

relationship between the two is

relationship between the two is problematic

problematic

problematic because the people who create technology

because the people who create technology

because the people who create technology are not necessarily representative of

are not necessarily representative of

are not necessarily representative of those who use technology Facebook Google

those who use technology Facebook Google

those who use technology Facebook Google snapchat these services are used

snapchat these services are used

snapchat these services are used worldwide but the software was created

worldwide but the software was created

worldwide but the software was created by a homogeneous group of people as a

by a homogeneous group of people as a

by a homogeneous group of people as a result the products I design are are

result the products I design are are

result the products I design are are targeted towards a very specific person

targeted towards a very specific person

targeted towards a very specific person and that may earn they may not be

and that may earn they may not be

and that may earn they may not be representative of who you are

as a student and my you Abu Dhabi I’ve

as a student and my you Abu Dhabi I’ve had the

had the

had the unique opportunity to be able to visit a

unique opportunity to be able to visit a

unique opportunity to be able to visit a variety of countries in the region and

variety of countries in the region and

variety of countries in the region and see how massively global these these

see how massively global these these

see how massively global these these companies have become a few weeks ago I

companies have become a few weeks ago I

companies have become a few weeks ago I was in Mumbai India their small

was in Mumbai India their small

was in Mumbai India their small manufacturers were shipping their

manufacturers were shipping their

manufacturers were shipping their products worldwide with Amazon the city

products worldwide with Amazon the city

products worldwide with Amazon the city was hyper connected with whatsapp

was hyper connected with whatsapp

was hyper connected with whatsapp shop-windows had signed for Wi-Fi as I

shop-windows had signed for Wi-Fi as I

shop-windows had signed for Wi-Fi as I walked down the street there are three

walked down the street there are three

walked down the street there are three girls taking a selfie with their Android

girls taking a selfie with their Android

girls taking a selfie with their Android phone the fact that I’m even pointing

phone the fact that I’m even pointing

phone the fact that I’m even pointing these things out seems strange of course

these things out seems strange of course

these things out seems strange of course there are these things in the city like

there are these things in the city like

there are these things in the city like Mumbai but it’s the fact that we take

Mumbai but it’s the fact that we take

Mumbai but it’s the fact that we take for granted the ubiquity of this

for granted the ubiquity of this

for granted the ubiquity of this technology that I think it deserves a

technology that I think it deserves a

technology that I think it deserves a few minutes of our time think about it a

few minutes of our time think about it a

few minutes of our time think about it a piece of technology built in California

piece of technology built in California

piece of technology built in California halfway around the world from Mumbai is

halfway around the world from Mumbai is

halfway around the world from Mumbai is spread across cultures whether the

spread across cultures whether the

spread across cultures whether the social implications of this it’s easy to

social implications of this it’s easy to

social implications of this it’s easy to think about technology as something

think about technology as something

think about technology as something that’s fact

that’s fact

that’s fact as something that’s objective it’s just

as something that’s objective it’s just

as something that’s objective it’s just a combination of logic and algorithms

a combination of logic and algorithms

a combination of logic and algorithms but in fact there’s it embedded in the

but in fact there’s it embedded in the

but in fact there’s it embedded in the code that we write there are a series of

code that we write there are a series of

code that we write there are a series of assumptions that come from our cultural

assumptions that come from our cultural

assumptions that come from our cultural paradigms to illustrate this I want to

paradigms to illustrate this I want to

paradigms to illustrate this I want to share a story with you about a time when

share a story with you about a time when

share a story with you about a time when technology failed to represent a diverse

technology failed to represent a diverse

technology failed to represent a diverse group of people a few years ago I

group of people a few years ago I

group of people a few years ago I interned with an organization in Jordan

interned with an organization in Jordan

interned with an organization in Jordan that worked with Iraqi and Syrian

that worked with Iraqi and Syrian

that worked with Iraqi and Syrian refugee girls that summer I think I got

refugee girls that summer I think I got

refugee girls that summer I think I got more Facebook friends that I had in my

more Facebook friends that I had in my

more Facebook friends that I had in my entire life the Facebook was engrained

entire life the Facebook was engrained

entire life the Facebook was engrained into the social circles of these girls

into the social circles of these girls

into the social circles of these girls just as much as it wasn’t mine but the

just as much as it wasn’t mine but the

just as much as it wasn’t mine but the way we use Facebook was very different

way we use Facebook was very different

way we use Facebook was very different to me Facebook was a representation of

to me Facebook was a representation of

to me Facebook was a representation of myself my personality I posted pictures

myself my personality I posted pictures

myself my personality I posted pictures of things I like to do and they like

of things I like to do and they like

of things I like to do and they like pages that represented my own beliefs

pages that represented my own beliefs

pages that represented my own beliefs unique personalities in individualism

unique personalities in individualism

unique personalities in individualism was something that was valued from where

was something that was valued from where

was something that was valued from where I was from but to these grows they never

I was from but to these grows they never

I was from but to these grows they never posted photos of themselves on Facebook

posted photos of themselves on Facebook

posted photos of themselves on Facebook and often they didn’t even you

and often they didn’t even you

and often they didn’t even you the real names so them Facebook was

the real names so them Facebook was

the real names so them Facebook was primarily a tool for communication when

primarily a tool for communication when

primarily a tool for communication when I asked them why they didn’t post photos

I asked them why they didn’t post photos

I asked them why they didn’t post photos on Facebook they seemed confused but

on Facebook they seemed confused but

on Facebook they seemed confused but they hinted that it wasn’t really what

they hinted that it wasn’t really what

they hinted that it wasn’t really what their parents wanted I realized that

their parents wanted I realized that

their parents wanted I realized that maybe there was a difference the

maybe there was a difference the

maybe there was a difference the important difference here to me Facebook

important difference here to me Facebook

important difference here to me Facebook was a representation of who I was as an

was a representation of who I was as an

was a representation of who I was as an individual but to them it was a

individual but to them it was a

individual but to them it was a representation of their family of their

representation of their family of their

representation of their family of their family name so how can Facebook design a

family name so how can Facebook design a

family name so how can Facebook design a platform for both of us that bridges

platform for both of us that bridges

platform for both of us that bridges cultural divides we both had to conform

cultural divides we both had to conform

cultural divides we both had to conform to the constraints of Facebook the

to the constraints of Facebook the

to the constraints of Facebook the profile picture and the rules of the

profile picture and the rules of the

profile picture and the rules of the Facebook wall but these design choices

Facebook wall but these design choices

Facebook wall but these design choices in turn shape the way that we interact

in turn shape the way that we interact

in turn shape the way that we interact with others these design choices in turn

with others these design choices in turn

with others these design choices in turn have shapes the way the millennial

have shapes the way the millennial

have shapes the way the millennial generation has become very

generation has become very

generation has become very individualistic despite the fact that

individualistic despite the fact that

individualistic despite the fact that the young Syrian girls and I use

the young Syrian girls and I use

the young Syrian girls and I use Facebook in a very different way it’s

Facebook in a very different way it’s

Facebook in a very different way it’s still shaped us in the same direction we

still shaped us in the same direction we

still shaped us in the same direction we both became more individualistic as a

both became more individualistic as a

both became more individualistic as a result of using this software but what

result of using this software but what

result of using this software but what would the effect have been if the social

would the effect have been if the social

would the effect have been if the social media was centered around the Syrian

media was centered around the Syrian

media was centered around the Syrian girls what if it was sent based on

girls what if it was sent based on

girls what if it was sent based on groups and what defined you was what

groups and what defined you was what

groups and what defined you was what group to are part of instead of your

group to are part of instead of your

group to are part of instead of your individual Facebook page these design

individual Facebook page these design

individual Facebook page these design choices can fundamentally influence the

choices can fundamentally influence the

choices can fundamentally influence the way our social interactions and

way our social interactions and

way our social interactions and ourselves but you may be thinking of

ourselves but you may be thinking of

ourselves but you may be thinking of course the things we create our

course the things we create our

course the things we create our representation of ourselves and of

representation of ourselves and of

representation of ourselves and of course they shape who we are but

course they shape who we are but

course they shape who we are but technologies like Facebook are

technologies like Facebook are

technologies like Facebook are incredibly important because they have

incredibly important because they have

incredibly important because they have the capability to reach 1.8 6 billion

the capability to reach 1.8 6 billion

the capability to reach 1.8 6 billion people at any given moment and they do

people at any given moment and they do

people at any given moment and they do this every day that kind of reach is

this every day that kind of reach is

this every day that kind of reach is something that not many other things

something that not many other things

something that not many other things have and so that’s why it’s so

have and so that’s why it’s so

have and so that’s why it’s so incredibly important that we care about

incredibly important that we care about

incredibly important that we care about diversity specifically

diversity specifically

diversity specifically in technology because technology has

in technology because technology has

in technology because technology has such a vast reach and impact the fact

such a vast reach and impact the fact

such a vast reach and impact the fact that minorities such as women are so

that minorities such as women are so

that minorities such as women are so grossly underrepresented in technology

grossly underrepresented in technology

grossly underrepresented in technology is not just a moral problem or a

is not just a moral problem or a

is not just a moral problem or a humanitarian cause it’s something that

humanitarian cause it’s something that

humanitarian cause it’s something that we need to all care about we all have a

we need to all care about we all have a

we need to all care about we all have a stake in this because the people who

stake in this because the people who

stake in this because the people who create the algorithms that in turn

create the algorithms that in turn

create the algorithms that in turn create these algorithms in turn shape

create these algorithms in turn shape

create these algorithms in turn shape our thoughts and influence our decisions

our thoughts and influence our decisions

our thoughts and influence our decisions the people who create the technology

the people who create the technology

the people who create the technology influence the cultural fundamentals

influence the cultural fundamentals

influence the cultural fundamentals behind the technology and furthermore

behind the technology and furthermore

behind the technology and furthermore creativity the creation of our original

creativity the creation of our original

creativity the creation of our original thought is something diverse minds are

thought is something diverse minds are

thought is something diverse minds are really good at and we can’t afford to

really good at and we can’t afford to

really good at and we can’t afford to lose the potential of these minds so how

lose the potential of these minds so how

lose the potential of these minds so how do we involve more more diversity in

do we involve more more diversity in

do we involve more more diversity in technology this seems like a really

technology this seems like a really

technology this seems like a really broad and complex abstract task but I

broad and complex abstract task but I

broad and complex abstract task but I tried addressing this question last year

tried addressing this question last year

tried addressing this question last year while living in Berlin Germany I started

while living in Berlin Germany I started

while living in Berlin Germany I started I hope to start a program to teach

I hope to start a program to teach

I hope to start a program to teach coding to refugees and women who are new

coding to refugees and women who are new

coding to refugees and women who are new to Berlin the students were from a

to Berlin the students were from a

to Berlin the students were from a variety of backgrounds Khadija was an

variety of backgrounds Khadija was an

variety of backgrounds Khadija was an Iraqi girl who had just arrived to

Iraqi girl who had just arrived to

Iraqi girl who had just arrived to Berlin it was interested in learning to

Berlin it was interested in learning to

Berlin it was interested in learning to code Mohammed was from Syria by had

code Mohammed was from Syria by had

code Mohammed was from Syria by had lived in Dubai and Cairo and sorry in

lived in Dubai and Cairo and sorry in

lived in Dubai and Cairo and sorry in multiple businesses he was interested in

multiple businesses he was interested in

multiple businesses he was interested in how technology could help him achieve

how technology could help him achieve

how technology could help him achieve some of his entrepreneurial goals

some of his entrepreneurial goals

some of his entrepreneurial goals Rami had just graduated and was looking

Rami had just graduated and was looking

Rami had just graduated and was looking to do more fun than software engineering

to do more fun than software engineering

to do more fun than software engineering work nada brought her son Mahmoud to

work nada brought her son Mahmoud to

work nada brought her son Mahmoud to class every single time and fed him

class every single time and fed him

class every single time and fed him cookies to distract them while she wears

cookies to distract them while she wears

cookies to distract them while she wears a code the dedication of the students

a code the dedication of the students

a code the dedication of the students was incredible but how could I keep them

was incredible but how could I keep them

was incredible but how could I keep them inspired I thought back to my own

inspired I thought back to my own

inspired I thought back to my own experiences in the beginning learning

experiences in the beginning learning

experiences in the beginning learning computer science was hard when I first

computer science was hard when I first

computer science was hard when I first started out my freshman year and told

started out my freshman year and told

started out my freshman year and told people guys computer science major

people guys computer science major

people guys computer science major people looked at me and said you don’t

people looked at me and said you don’t

people looked at me and said you don’t look like a computer sciences or when

look like a computer sciences or when

look like a computer sciences or when are you going to change your major so in

are you going to change your major so in

are you going to change your major so in the class I worked hard to overcome the

the class I worked hard to overcome the

the class I worked hard to overcome the stereotype of the nerdy coder who stays

stereotype of the nerdy coder who stays

stereotype of the nerdy coder who stays up all night drinking Red Bull I also

up all night drinking Red Bull I also

up all night drinking Red Bull I also wanted to make the class practical one

wanted to make the class practical one

wanted to make the class practical one of the students came up to me the first

of the students came up to me the first

of the students came up to me the first day of class and said I’m a really

day of class and said I’m a really

day of class and said I’m a really terrible student so this is going to be

terrible student so this is going to be

terrible student so this is going to be pretty hard I was like the class hasn’t

pretty hard I was like the class hasn’t

pretty hard I was like the class hasn’t even started yet but nonetheless it made

even started yet but nonetheless it made

even started yet but nonetheless it made me realize that if I want the class to

me realize that if I want the class to

me realize that if I want the class to be accessible I need to focus on the

be accessible I need to focus on the

be accessible I need to focus on the opportunities and potential of coding

opportunities and potential of coding

opportunities and potential of coding and not just the code itself finally

and not just the code itself finally

and not just the code itself finally another aspect of the class was that I

another aspect of the class was that I

another aspect of the class was that I centered it around projects because if

centered it around projects because if

centered it around projects because if you can get a group of diverse people

you can get a group of diverse people

you can get a group of diverse people creating their own tools it can create

creating their own tools it can create

creating their own tools it can create greater diversity in technology so all

greater diversity in technology so all

greater diversity in technology so all of the students had their own projects

of the students had their own projects

of the students had their own projects they range from one student created Ossa

they range from one student created Ossa

they range from one student created Ossa a website that would guide newcomers to

a website that would guide newcomers to

a website that would guide newcomers to Arab restaurants German classes and

Arab restaurants German classes and

Arab restaurants German classes and government offices another site

government offices another site

government offices another site connected Syrian refugees with Syrian

connected Syrian refugees with Syrian

connected Syrian refugees with Syrian doctors and yet another platform

doctors and yet another platform

doctors and yet another platform provided and offered tours to local

provided and offered tours to local

provided and offered tours to local Berliners who wanted to see the city

Berliners who wanted to see the city

Berliners who wanted to see the city from a refugee perspective these tools

from a refugee perspective these tools

from a refugee perspective these tools were what this what the refugees wanted

were what this what the refugees wanted

were what this what the refugees wanted and needed well of course the

and needed well of course the

and needed well of course the information essentially could be out

information essentially could be out

information essentially could be out there somewhere

there somewhere

there somewhere Yelp could have offered a review for an

Yelp could have offered a review for an

Yelp could have offered a review for an arab restaurant or Google Maps could

arab restaurant or Google Maps could

arab restaurant or Google Maps could have guided you to the German language

have guided you to the German language

have guided you to the German language class but the way but the tools they

class but the way but the tools they

class but the way but the tools they created deliver the information in a

created deliver the information in a

created deliver the information in a manner in medium that reached refugees

manner in medium that reached refugees

manner in medium that reached refugees best as a result the technology

best as a result the technology

best as a result the technology reflected their culture instead of them

reflected their culture instead of them

reflected their culture instead of them having to change for it

as a result seven of the students who

as a result seven of the students who went through the curriculum

went through the curriculum

went through the curriculum are now working in the job leveraging

are now working in the job leveraging

are now working in the job leveraging their technical skills and now every one

their technical skills and now every one

their technical skills and now every one of them has the ability to create

of them has the ability to create

of them has the ability to create technology that reflects their own

technology that reflects their own

technology that reflects their own worldview engaging underrepresented

worldview engaging underrepresented

worldview engaging underrepresented populations in working in pursuing

populations in working in pursuing

populations in working in pursuing careers in code is addressing the

careers in code is addressing the

careers in code is addressing the problem that there’s a growing divide

problem that there’s a growing divide

problem that there’s a growing divide between those who use and those who

between those who use and those who

between those who use and those who create technology but this is just one

create technology but this is just one

create technology but this is just one way and this is just how I did it so how

way and this is just how I did it so how

way and this is just how I did it so how are you going to inspire those around

are you going to inspire those around

are you going to inspire those around you to do the same think about it we

you to do the same think about it we

you to do the same think about it we have like it’s something that all of us

have like it’s something that all of us

have like it’s something that all of us care about creating a group more diverse

care about creating a group more diverse

care about creating a group more diverse and open community is going to be what

and open community is going to be what

and open community is going to be what shapes the digital world of tomorrow

shapes the digital world of tomorrow

shapes the digital world of tomorrow thank

thank

thank [Applause]

”

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