[Music] [Applause]
when was the last time that someone
when was the last time that someone really disrupted your thinking when was
really disrupted your thinking when was
really disrupted your thinking when was the last time that someone got in here
the last time that someone got in here
the last time that someone got in here and changed your mind about something
and changed your mind about something
and changed your mind about something that you thought you were absolutely
that you thought you were absolutely
that you thought you were absolutely clear about it was Jim Ron that said you
clear about it was Jim Ron that said you
clear about it was Jim Ron that said you become the average of the five people
become the average of the five people
become the average of the five people that you spend most of your time with
that you spend most of your time with
that you spend most of your time with how many are you of your five are
how many are you of your five are
how many are you of your five are disrupters maybe all five maybe three
disrupters maybe all five maybe three
disrupters maybe all five maybe three maybe one maybe none at all is my
maybe one maybe none at all is my
maybe one maybe none at all is my purpose today to disrupt your thinking
purpose today to disrupt your thinking
purpose today to disrupt your thinking and to change your mind about something
and to change your mind about something
and to change your mind about something which has being considered acceptable
which has being considered acceptable
which has being considered acceptable practice possibly even good practice in
practice possibly even good practice in
practice possibly even good practice in just about every organization in just
just about every organization in just
just about every organization in just about every industrialized country over
about every industrialized country over
about every industrialized country over the last thirty to forty years and I
the last thirty to forty years and I
the last thirty to forty years and I have just ten minutes in which to do
have just ten minutes in which to do
have just ten minutes in which to do this and it’s to do with these open
this and it’s to do with these open
this and it’s to do with these open doors in the workplace or more
doors in the workplace or more
doors in the workplace or more particularly open door thinking or open
particularly open door thinking or open
particularly open door thinking or open door policies open door mentalities and
door policies open door mentalities and
door policies open door mentalities and so the thinking of open door mentality
so the thinking of open door mentality
so the thinking of open door mentality in the workplace goes is that if you
in the workplace goes is that if you
in the workplace goes is that if you have open doors in the workplace either
have open doors in the workplace either
have open doors in the workplace either physically or figuratively speaking you
physically or figuratively speaking you
physically or figuratively speaking you will have managers and you will have
will have managers and you will have
will have managers and you will have business leaders who are open and
business leaders who are open and
business leaders who are open and available and accessible for
available and accessible for
available and accessible for communication throughout the day and
communication throughout the day and
communication throughout the day and staff and come to them with that
staff and come to them with that
staff and come to them with that communication and you will have full and
communication and you will have full and
communication and you will have full and free-flowing
free-flowing
free-flowing communication within the organization
communication within the organization
communication within the organization it’s my belief that this thinking is
it’s my belief that this thinking is
it’s my belief that this thinking is fundamentally flawed all the evidence
fundamentally flawed all the evidence
fundamentally flawed all the evidence suggests that staff in a work
suggests that staff in a work
suggests that staff in a work place need more than one method of
place need more than one method of
place need more than one method of communication and the sooner that
communication and the sooner that
communication and the sooner that businesses and business owners can be
businesses and business owners can be
businesses and business owners can be encouraged to ditch this open-door
encouraged to ditch this open-door
encouraged to ditch this open-door thinking and replace it with dashboard
thinking and replace it with dashboard
thinking and replace it with dashboard thinking and giving to employees a whole
thinking and giving to employees a whole
thinking and giving to employees a whole dashboard of communication to work from
dashboard of communication to work from
dashboard of communication to work from in the workplace then the sooner we can
in the workplace then the sooner we can
in the workplace then the sooner we can expect really good healthy communication
expect really good healthy communication
expect really good healthy communication to convince you of this view that it’s
to convince you of this view that it’s
to convince you of this view that it’s time to ditch these open-door policies I
time to ditch these open-door policies I
time to ditch these open-door policies I need to share with you today
need to share with you today
need to share with you today two stories Story one concerns the first
two stories Story one concerns the first
two stories Story one concerns the first person ever to disrupt my thinking and
person ever to disrupt my thinking and
person ever to disrupt my thinking and his name was Peter and by the way he was
his name was Peter and by the way he was
his name was Peter and by the way he was just 12 years of age I’d moved to a new
just 12 years of age I’d moved to a new
just 12 years of age I’d moved to a new part of the West Midlands I was in my
part of the West Midlands I was in my
part of the West Midlands I was in my early twenties somewhere I’d never been
early twenties somewhere I’d never been
early twenties somewhere I’d never been to before and I guess when I look back
to before and I guess when I look back
to before and I guess when I look back on it now I was really quite lonely and
on it now I was really quite lonely and
on it now I was really quite lonely and I went up the local dogs home I suppose
I went up the local dogs home I suppose
I went up the local dogs home I suppose for a companion and I came back with
for a companion and I came back with
for a companion and I came back with this beautiful st. Bernard puppy dog
this beautiful st. Bernard puppy dog
this beautiful st. Bernard puppy dog his name was Bertie and it was a big
his name was Bertie and it was a big
his name was Bertie and it was a big bouncing ball of joy and fun and within
bouncing ball of joy and fun and within
bouncing ball of joy and fun and within two weeks it just seems that we knew
two weeks it just seems that we knew
two weeks it just seems that we knew everybody because all the children came
everybody because all the children came
everybody because all the children came round wanting to play with Bertie then
round wanting to play with Bertie then
round wanting to play with Bertie then all the parents came round looking for
all the parents came round looking for
all the parents came round looking for their children and but then inside about
their children and but then inside about
their children and but then inside about a year something dreadful happened a
a year something dreadful happened a
a year something dreadful happened a delivery van was reversing up the drive
delivery van was reversing up the drive
delivery van was reversing up the drive and didn’t see poor Bertie and court in
and didn’t see poor Bertie and court in
and didn’t see poor Bertie and court in full square on I came rushing out the
full square on I came rushing out the
full square on I came rushing out the house having heard this dreadful squeal
house having heard this dreadful squeal
house having heard this dreadful squeal from the poor dog and I saw him lying
from the poor dog and I saw him lying
from the poor dog and I saw him lying there on the garage floor and I called
there on the garage floor and I called
there on the garage floor and I called the vet he was clearly in a bad way the
the vet he was clearly in a bad way the
the vet he was clearly in a bad way the vet came and took a look and scanned the
vet came and took a look and scanned the
vet came and took a look and scanned the dog and turned to me and he said I’m
dog and turned to me and he said I’m
dog and turned to me and he said I’m sorry mr. Phillips but your dog is
sorry mr. Phillips but your dog is
sorry mr. Phillips but your dog is broken its neck and I’m going to
broken its neck and I’m going to
broken its neck and I’m going to to put him down and just as he said this
to put him down and just as he said this
to put him down and just as he said this to me I noticed there was a group of
to me I noticed there was a group of
to me I noticed there was a group of schoolchildren who were there comforting
schoolchildren who were there comforting
schoolchildren who were there comforting the dog and one of them sprang to his
the dog and one of them sprang to his
the dog and one of them sprang to his feet and this was Peter and Peter turned
feet and this was Peter and Peter turned
feet and this was Peter and Peter turned to the vet and he said but mister there
to the vet and he said but mister there
to the vet and he said but mister there must be something we can do there must
must be something we can do there must
must be something we can do there must be something and the vet turned to him
be something and the vet turned to him
be something and the vet turned to him and I said and said I’m sorry lad but
and I said and said I’m sorry lad but
and I said and said I’m sorry lad but he’s broken his neck and even if we kept
he’s broken his neck and even if we kept
he’s broken his neck and even if we kept him still for a whole month I still
him still for a whole month I still
him still for a whole month I still couldn’t be sure that his neck would
couldn’t be sure that his neck would
couldn’t be sure that his neck would heal and the dog would be okay and Peter
heal and the dog would be okay and Peter
heal and the dog would be okay and Peter said but you just said we can’t be sure
said but you just said we can’t be sure
said but you just said we can’t be sure in other words there’s a chance there’s
in other words there’s a chance there’s
in other words there’s a chance there’s an opportunity here isn’t there and for
an opportunity here isn’t there and for
an opportunity here isn’t there and for a whole month
a whole month
a whole month Peter organised his friends in the
Peter organised his friends in the
Peter organised his friends in the neighbourhood to come and look after the
neighbourhood to come and look after the
neighbourhood to come and look after the dog and to keep the dog still and in the
dog and to keep the dog still and in the
dog and to keep the dog still and in the daytime it was the school holidays all
daytime it was the school holidays all
daytime it was the school holidays all the kids came in and stayed with the dog
the kids came in and stayed with the dog
the kids came in and stayed with the dog and reading stories and then in the
and reading stories and then in the
and reading stories and then in the evening and right through the night
evening and right through the night
evening and right through the night until the morning the adults would come
until the morning the adults would come
until the morning the adults would come in taking it in turns in two hour shifts
in taking it in turns in two hour shifts
in taking it in turns in two hour shifts to sit with a dog and to keep him still
to sit with a dog and to keep him still
to sit with a dog and to keep him still and after a month of that returning it
and after a month of that returning it
and after a month of that returning it was a day I was dreading because I knew
was a day I was dreading because I knew
was a day I was dreading because I knew that this wasn’t going to work I knew
that this wasn’t going to work I knew
that this wasn’t going to work I knew there was no chance here the truth of
there was no chance here the truth of
there was no chance here the truth of the matter was that when the accident
the matter was that when the accident
the matter was that when the accident happened I just hadn’t had the courage
happened I just hadn’t had the courage
happened I just hadn’t had the courage to say to the vet put my dog down an
to say to the vet put my dog down an
to say to the vet put my dog down an event came and he scanned the dog’s neck
event came and he scanned the dog’s neck
event came and he scanned the dog’s neck and we went in the other room to take a
and we went in the other room to take a
and we went in the other room to take a look at the results in the other room
look at the results in the other room
look at the results in the other room was packed full of people the garage was
was packed full of people the garage was
was packed full of people the garage was packed full of people outside people
packed full of people outside people
packed full of people outside people were standing everyone who had spent
were standing everyone who had spent
were standing everyone who had spent time looking after the dog and the vet
time looking after the dog and the vet
time looking after the dog and the vet turned to me and said mr. Phillips I
turned to me and said mr. Phillips I
turned to me and said mr. Phillips I can’t be sure but I think it’s worked
can’t be sure but I think it’s worked
can’t be sure but I think it’s worked and I went into the garage and I lifted
and I went into the garage and I lifted
and I went into the garage and I lifted the dog carefully onto his paws and I
the dog carefully onto his paws and I
the dog carefully onto his paws and I supported its neck as I gently let it go
supported its neck as I gently let it go
supported its neck as I gently let it go and he found his strength and walked to
and he found his strength and walked to
and he found his strength and walked to the end of the garage and as he did so
the end of the garage and as he did so
the end of the garage and as he did so it was clear to me that he was fine his
it was clear to me that he was fine his
it was clear to me that he was fine his neck had
neck had
neck had repaired and everybody started clapping
repaired and everybody started clapping
repaired and everybody started clapping and cheering and the following day
and cheering and the following day
and cheering and the following day I went looking for Peter to give him a
I went looking for Peter to give him a
I went looking for Peter to give him a small gift as a thank-you
small gift as a thank-you
small gift as a thank-you and I knocked on the door of his house
and I knocked on the door of his house
and I knocked on the door of his house and his parents came to the door and
and his parents came to the door and
and his parents came to the door and explained that he was out playing and
explained that he was out playing and
explained that he was out playing and they said to me that Peter wasn’t a
they said to me that Peter wasn’t a
they said to me that Peter wasn’t a particularly academically bright child
particularly academically bright child
particularly academically bright child but he did have this gift this gift of
but he did have this gift this gift of
but he did have this gift this gift of seeing things that other people couldn’t
seeing things that other people couldn’t
seeing things that other people couldn’t see and the mother she said to me and
see and the mother she said to me and
see and the mother she said to me and she said last week I heard him say to
she said last week I heard him say to
she said last week I heard him say to somebody that it’s not always important
somebody that it’s not always important
somebody that it’s not always important to analyze what you can see but to look
to analyze what you can see but to look
to analyze what you can see but to look for what you can’t see
for what you can’t see
for what you can’t see and I was something that really
and I was something that really
and I was something that really disrupted my thinking and stayed with me
disrupted my thinking and stayed with me
disrupted my thinking and stayed with me for a very long time fast forward 20
for a very long time fast forward 20
for a very long time fast forward 20 years and I had qualified as a lawyer
years and I had qualified as a lawyer
years and I had qualified as a lawyer and I practiced for two or three years
and I practiced for two or three years
and I practiced for two or three years and realized it wasn’t the profession
and realized it wasn’t the profession
and realized it wasn’t the profession for me so I quit and I started my own
for me so I quit and I started my own
for me so I quit and I started my own company and I guess I wanted to run this
company and I guess I wanted to run this
company and I guess I wanted to run this company in a way that was as unloyal
company in a way that was as unloyal
company in a way that was as unloyal like as possible and we did all these
like as possible and we did all these
like as possible and we did all these really wacky funky things we went
really wacky funky things we went
really wacky funky things we went hot-air ballooning we went to Riga for
hot-air ballooning we went to Riga for
hot-air ballooning we went to Riga for Christmas party we went to a medieval
Christmas party we went to a medieval
Christmas party we went to a medieval banquet we went ballroom dancing we were
banquet we went ballroom dancing we were
banquet we went ballroom dancing we were having a great time and we were partying
having a great time and we were partying
having a great time and we were partying and growth in the company was up and
and growth in the company was up and
and growth in the company was up and profit levels were up and everything was
profit levels were up and everything was
profit levels were up and everything was just fantastic and things were going so
just fantastic and things were going so
just fantastic and things were going so well that we entered into our first
well that we entered into our first
well that we entered into our first competition for workplace awards and we
competition for workplace awards and we
competition for workplace awards and we came away with this best place to work
came away with this best place to work
came away with this best place to work for an SME and life felt great
for an SME and life felt great
for an SME and life felt great absolutely fantastic we were up there
absolutely fantastic we were up there
absolutely fantastic we were up there and then one day December the 10th 2010
and then one day December the 10th 2010
and then one day December the 10th 2010 I remember it so well the whole of my
I remember it so well the whole of my
I remember it so well the whole of my world just came crashing to the ground
world just came crashing to the ground
world just came crashing to the ground and it did so because my first employee
and it did so because my first employee
and it did so because my first employee came in and and resigned just out of the
came in and and resigned just out of the
came in and and resigned just out of the blue no indication that she was an
blue no indication that she was an
blue no indication that she was an and the number two came in and then
and the number two came in and then
and the number two came in and then number three and number four inside the
number three and number four inside the
number three and number four inside the space of a month all quit now it may not
space of a month all quit now it may not
space of a month all quit now it may not sound very many to you daz for employees
sound very many to you daz for employees
sound very many to you daz for employees but at the time employed just twelve
but at the time employed just twelve
but at the time employed just twelve members of staff so that’s like a third
members of staff so that’s like a third
members of staff so that’s like a third of my workforce gone in the space of a
of my workforce gone in the space of a
of my workforce gone in the space of a month that’s like Tesco losing tens of
month that’s like Tesco losing tens of
month that’s like Tesco losing tens of thousands of employees in sign of just a
thousands of employees in sign of just a
thousands of employees in sign of just a few weeks or Walmart losing hundreds of
few weeks or Walmart losing hundreds of
few weeks or Walmart losing hundreds of thousands of employees or resigning
thousands of employees or resigning
thousands of employees or resigning because they were disgruntled and when
because they were disgruntled and when
because they were disgruntled and when number four went out the door I remember
number four went out the door I remember
number four went out the door I remember the day really well it was the Friday
the day really well it was the Friday
the day really well it was the Friday afternoon and everybody had gone home or
afternoon and everybody had gone home or
afternoon and everybody had gone home or quit and before went out the door night
quit and before went out the door night
quit and before went out the door night I picked this up it was on the coffee
I picked this up it was on the coffee
I picked this up it was on the coffee table and I looked at it and I said do
table and I looked at it and I said do
table and I looked at it and I said do you realize mr. Silva at this rate it’s
you realize mr. Silva at this rate it’s
you realize mr. Silva at this rate it’s just going to be me and you left and I
just going to be me and you left and I
just going to be me and you left and I thought to myself this is one of those
thought to myself this is one of those
thought to myself this is one of those times in which I have to try and see
times in which I have to try and see
times in which I have to try and see what it is that I can’t see and I
what it is that I can’t see and I
what it is that I can’t see and I remember what Peter had said from all
remember what Peter had said from all
remember what Peter had said from all those years ago and I looked at my open
those years ago and I looked at my open
those years ago and I looked at my open door which had been such a important
door which had been such a important
door which had been such a important statement in my company to tell to my
statement in my company to tell to my
statement in my company to tell to my staff that I’m accessible available and
staff that I’m accessible available and
staff that I’m accessible available and open to communication at any point and
open to communication at any point and
open to communication at any point and what I could see was staff going through
what I could see was staff going through
what I could see was staff going through that door having quit but I never saw
that door having quit but I never saw
that door having quit but I never saw them coming through that door at any
them coming through that door at any
them coming through that door at any point beforehand to communicate and to
point beforehand to communicate and to
point beforehand to communicate and to share with me the sorts of things that
share with me the sorts of things that
share with me the sorts of things that they were thinking about and their
they were thinking about and their
they were thinking about and their troubles and to communicate and I
troubles and to communicate and I
troubles and to communicate and I thought to myself this is just not
thought to myself this is just not
thought to myself this is just not working this open door as it had been
working this open door as it had been
working this open door as it had been promised to me it was just not working
promised to me it was just not working
promised to me it was just not working and I thought to myself after a long
and I thought to myself after a long
and I thought to myself after a long time why is it that this isn’t working
time why is it that this isn’t working
time why is it that this isn’t working and I did some research and over many
and I did some research and over many
and I did some research and over many days thought about it and I realized
days thought about it and I realized
days thought about it and I realized that there are all sorts of reasons why
that there are all sorts of reasons why
that there are all sorts of reasons why it is employees won’t walk through an
it is employees won’t walk through an
it is employees won’t walk through an open door it may be that they don’t feel
open door it may be that they don’t feel
open door it may be that they don’t feel as a safety to speak
as a safety to speak
as a safety to speak in that organization particularly if
in that organization particularly if
in that organization particularly if it’s a small one it may be that they’re
it’s a small one it may be that they’re
it’s a small one it may be that they’re from a culture that doesn’t really do
from a culture that doesn’t really do
from a culture that doesn’t really do direct communication very well or even
direct communication very well or even
direct communication very well or even at all the British really struggle with
at all the British really struggle with
at all the British really struggle with direct communication
direct communication
direct communication the Germans are great at it they’ll tell
the Germans are great at it they’ll tell
the Germans are great at it they’ll tell you if they’re not happy with something
you if they’re not happy with something
you if they’re not happy with something Americans the Japanese the Koreans the
Americans the Japanese the Koreans the
Americans the Japanese the Koreans the French Lee talents they all have a
French Lee talents they all have a
French Lee talents they all have a different way of doing direct
different way of doing direct
different way of doing direct communication it may just be that
communication it may just be that
communication it may just be that somebody in that company has only been
somebody in that company has only been
somebody in that company has only been there for a few weeks and doesn’t feel
there for a few weeks and doesn’t feel
there for a few weeks and doesn’t feel that they have authority to walk through
that they have authority to walk through
that they have authority to walk through that open door and to talk to a manager
that open door and to talk to a manager
that open door and to talk to a manager and to share with a manager who’s been
and to share with a manager who’s been
and to share with a manager who’s been there for 30 years an idea that might
there for 30 years an idea that might
there for 30 years an idea that might actually be the sort of thing that could
actually be the sort of thing that could
actually be the sort of thing that could transform that company and I went to a
transform that company and I went to a
transform that company and I went to a business workshop and I listened to
business workshop and I listened to
business workshop and I listened to other business leaders and they were
other business leaders and they were
other business leaders and they were moaning and gurning and complaining
moaning and gurning and complaining
moaning and gurning and complaining about the staffing problems that they
about the staffing problems that they
about the staffing problems that they had which were clearly down to
had which were clearly down to
had which were clearly down to communication glitches and I asked them
communication glitches and I asked them
communication glitches and I asked them I said what channels of communication do
I said what channels of communication do
I said what channels of communication do you have in your organization for your
you have in your organization for your
you have in your organization for your style to communicate with you in a way
style to communicate with you in a way
style to communicate with you in a way that they feel comfortable with and they
that they feel comfortable with and they
that they feel comfortable with and they looked at me like I was nuts and I said
looked at me like I was nuts and I said
looked at me like I was nuts and I said well we don’t really need any because we
well we don’t really need any because we
well we don’t really need any because we have an open-door policy and it was like
have an open-door policy and it was like
have an open-door policy and it was like a big light bulb moment for me because I
a big light bulb moment for me because I
a big light bulb moment for me because I realized that they were using this
realized that they were using this
realized that they were using this open-door policy just as I was using it
open-door policy just as I was using it
open-door policy just as I was using it as an excuse not to give any proper
as an excuse not to give any proper
as an excuse not to give any proper consideration to how communication
consideration to how communication
consideration to how communication should be done in an organization so I
should be done in an organization so I
should be done in an organization so I came back to my organization and I
came back to my organization and I
came back to my organization and I closed my open door and I asked myself
closed my open door and I asked myself
closed my open door and I asked myself Peters question what don’t I see and
Peters question what don’t I see and
Peters question what don’t I see and what I didn’t see was any other forms of
what I didn’t see was any other forms of
what I didn’t see was any other forms of communication going on in my company at
communication going on in my company at
communication going on in my company at all so I said about fixing that and I
all so I said about fixing that and I
all so I said about fixing that and I introduced 316 appraisals facilitated by
introduced 316 appraisals facilitated by
introduced 316 appraisals facilitated by external people I introduced one-to-one
external people I introduced one-to-one
external people I introduced one-to-one meetings with managers that were
meetings with managers that were
meetings with managers that were compulsory every week
compulsory every week
compulsory every week so that there could be quality time and
so that there could be quality time and
so that there could be quality time and quality opportunity to communicate I
quality opportunity to communicate I
quality opportunity to communicate I introduced anonymous staff surveys I
introduced anonymous staff surveys I
introduced anonymous staff surveys I introduced style suggestion boxes
introduced style suggestion boxes
introduced style suggestion boxes performance reviews that were conducted
performance reviews that were conducted
performance reviews that were conducted by managers highly trained in
by managers highly trained in
by managers highly trained in communication skills and at the end of
communication skills and at the end of
communication skills and at the end of the year I charted all of those onto a
the year I charted all of those onto a
the year I charted all of those onto a flip chart and I show them to my staff
flip chart and I show them to my staff
flip chart and I show them to my staff and I said that is our dashboard of
and I said that is our dashboard of
and I said that is our dashboard of communication is it good enough and if
communication is it good enough and if
communication is it good enough and if it’s not what else can we put on it and
it’s not what else can we put on it and
it’s not what else can we put on it and those that we have there already
those that we have there already
those that we have there already do they need fine-tune do they need
do they need fine-tune do they need
do they need fine-tune do they need changed or amended and almost overnight
changed or amended and almost overnight
changed or amended and almost overnight the quality of communication in my
the quality of communication in my
the quality of communication in my company fundamentally changed it became
company fundamentally changed it became
company fundamentally changed it became rich it became very did it became
rich it became very did it became
rich it became very did it became challenging it became fresh dynamic and
challenging it became fresh dynamic and
challenging it became fresh dynamic and diverse became all the sorts of things
diverse became all the sorts of things
diverse became all the sorts of things that I needed to lead my company well my
that I needed to lead my company well my
that I needed to lead my company well my invitation my request is that every
invitation my request is that every
invitation my request is that every business leader today goes back to their
business leader today goes back to their
business leader today goes back to their organization and ditches this open door
organization and ditches this open door
organization and ditches this open door mentality and instead looks at all the
mentality and instead looks at all the
mentality and instead looks at all the other channels of communication and ask
other channels of communication and ask
other channels of communication and ask themselves are they enough are they good
themselves are they enough are they good
themselves are they enough are they good enough do we need more do any of them
enough do we need more do any of them
enough do we need more do any of them need fine-tuning and then for those
need fine-tuning and then for those
need fine-tuning and then for those business leaders to go and ask those
business leaders to go and ask those
business leaders to go and ask those employees those exact same questions and
employees those exact same questions and
employees those exact same questions and explain to them that we’re building a
explain to them that we’re building a
explain to them that we’re building a dashboard of communications which can
dashboard of communications which can
dashboard of communications which can lead to really rich communication in our
lead to really rich communication in our
lead to really rich communication in our organization we have an opportunity here
organization we have an opportunity here
organization we have an opportunity here to really break through in our thinking
to really break through in our thinking
to really break through in our thinking and to really transform how we do
and to really transform how we do
and to really transform how we do communication in a workplace to do it we
communication in a workplace to do it we
communication in a workplace to do it we have to be disruptive in our thinking we
have to be disruptive in our thinking we
have to be disruptive in our thinking we have to ditch these open-door policies
have to ditch these open-door policies
have to ditch these open-door policies and we have to start working on our
and we have to start working on our
and we have to start working on our dashboards today ladies and gentlemen
dashboards today ladies and gentlemen
dashboards today ladies and gentlemen thank you very much
thank you very much
thank you very much [Applause]
[Applause]
[Applause] [Music]
”
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