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Engineering Ethics and Difficult Decision Making | Justine Metz | TEDxCSM


whoof boys she’s skinny is her head

whoof boys she’s skinny is her head really on that body

breanne Jelena or Brad Jelena I always

breanne Jelena or Brad Jelena I always get that wrong doesn’t matter hmm that

get that wrong doesn’t matter hmm that

get that wrong doesn’t matter hmm that is sad I thought they liked each other

is sad I thought they liked each other

is sad I thought they liked each other huh I guess I thought they liked each

huh I guess I thought they liked each

huh I guess I thought they liked each other too yeah don’t mess with North

other too yeah don’t mess with North

other too yeah don’t mess with North Korean women hazardous to your health

Korean women hazardous to your health

Korean women hazardous to your health oh my gosh can you believe that Jerry

oh my gosh can you believe that Jerry

oh my gosh can you believe that Jerry Rose was crippled as a result of having

Rose was crippled as a result of having

Rose was crippled as a result of having sex with Marilyn Monroe when I was a kid

sex with Marilyn Monroe when I was a kid

sex with Marilyn Monroe when I was a kid it wasn’t so difficult to make the

it wasn’t so difficult to make the

it wasn’t so difficult to make the distinction between what was real and

distinction between what was real and

distinction between what was real and what was not real so the National

what was not real so the National

what was not real so the National Enquirer sat at the front of the grocery

Enquirer sat at the front of the grocery

Enquirer sat at the front of the grocery store and it was a real paper and while

store and it was a real paper and while

store and it was a real paper and while your mom or your dad was checking out

your mom or your dad was checking out

your mom or your dad was checking out from the store you couldn’t help but

from the store you couldn’t help but

from the store you couldn’t help but read the headlines yeah they were

read the headlines yeah they were

read the headlines yeah they were fascinating right so you know President

fascinating right so you know President

fascinating right so you know President Reagan had been abducted by Martians or

Reagan had been abducted by Martians or

Reagan had been abducted by Martians or Madonna had grown an 11th finger or jr.

Madonna had grown an 11th finger or jr.

Madonna had grown an 11th finger or jr. shot himself so guess what junior shot

shot himself so guess what junior shot

shot himself so guess what junior shot junior and while the paper sat there you

junior and while the paper sat there you

junior and while the paper sat there you know sort of in this it’s strongly and

know sort of in this it’s strongly and

know sort of in this it’s strongly and proudly sat there in this place of

proudly sat there in this place of

proudly sat there in this place of prominence at the checkout register as

prominence at the checkout register as

prominence at the checkout register as you left you know nobody would believe

you left you know nobody would believe

you left you know nobody would believe that the stories were true right we read

that the stories were true right we read

that the stories were true right we read them we laughed at them and we even like

them we laughed at them and we even like

them we laughed at them and we even like degree of truth to them

degree of truth to them

degree of truth to them but we dismissed them we knew that they

but we dismissed them we knew that they

but we dismissed them we knew that they were fake

were fake

were fake so what’s the story today

so what’s the story today

so what’s the story today what has changed over the last 40 ish

what has changed over the last 40 ish

what has changed over the last 40 ish years to make it so that we can’t

years to make it so that we can’t

years to make it so that we can’t distinguish between what’s real and

distinguish between what’s real and

distinguish between what’s real and what’s not real

right this is the reason why it’s really

right this is the reason why it’s really important to make sure that you engineer

important to make sure that you engineer

important to make sure that you engineer ethics in difficult decision-making

ethics in difficult decision-making

ethics in difficult decision-making because when you’re not really sure if

because when you’re not really sure if

because when you’re not really sure if something is true or if something is not

something is true or if something is not

something is true or if something is not true are you all on the same page I mean

true are you all on the same page I mean

true are you all on the same page I mean today fake news is the news headlines

today fake news is the news headlines

today fake news is the news headlines write fake news is what the news talks

write fake news is what the news talks

write fake news is what the news talks about I mean they may find that ironic a

about I mean they may find that ironic a

about I mean they may find that ironic a little bit screwy right so who cares

little bit screwy right so who cares

little bit screwy right so who cares what’s the big deal its victims take it

what’s the big deal its victims take it

what’s the big deal its victims take it or leave it

or leave it

or leave it right well not so fast

right well not so fast

right well not so fast like I said so if you’re not sure that

like I said so if you’re not sure that

like I said so if you’re not sure that something’s true how can you actually

something’s true how can you actually

something’s true how can you actually manage to a common set of ethics and how

manage to a common set of ethics and how

manage to a common set of ethics and how can you make sure that you’re making

can you make sure that you’re making

can you make sure that you’re making good decisions right so let’s say you

good decisions right so let’s say you

good decisions right so let’s say you have a group assignment sure that many

have a group assignment sure that many

have a group assignment sure that many in this room are familiar with the group

in this room are familiar with the group

in this room are familiar with the group assignment let’s say that your professor

assignment let’s say that your professor

assignment let’s say that your professor there’s six of you in the group and your

there’s six of you in the group and your

there’s six of you in the group and your professor has said here’s the topic I

professor has said here’s the topic I

professor has said here’s the topic I want you I want you to go out and

want you I want you to go out and

want you I want you to go out and research it then I want you to come back

research it then I want you to come back

research it then I want you to come back having assessed the situation I want you

having assessed the situation I want you

having assessed the situation I want you to draw some conclusions and I want to

to draw some conclusions and I want to

to draw some conclusions and I want to make some recommendations familiar to

make some recommendations familiar to

make some recommendations familiar to anybody here

anybody here

anybody here having done that all right so let’s say

having done that all right so let’s say

having done that all right so let’s say you do what I’m guessing you probably

you do what I’m guessing you probably

you do what I’m guessing you probably have done many times which is you sort

have done many times which is you sort

have done many times which is you sort of get together you divvy up the work

of get together you divvy up the work

of get together you divvy up the work okay so so and so is gonna go do this so

okay so so and so is gonna go do this so

okay so so and so is gonna go do this so and so is going to do that so and so is

and so is going to do that so and so is

and so is going to do that so and so is going to do that you’re going to come

going to do that you’re going to come

going to do that you’re going to come back you’re gonna pull your information

back you’re gonna pull your information

back you’re gonna pull your information and then you’re going to debate the

and then you’re going to debate the

and then you’re going to debate the conclusions which are the real

conclusions which are the real

conclusions which are the real conclusions data which are when what the

conclusions data which are when what the

conclusions data which are when what the recommendations as a result so what

recommendations as a result so what

recommendations as a result so what happens if two or three of the folks in

happens if two or three of the folks in

happens if two or three of the folks in the group are working from questionable

the group are working from questionable

the group are working from questionable information and to the rest of the group

information and to the rest of the group

information and to the rest of the group is working from irrefutable information

is working from irrefutable information

is working from irrefutable information probably one or two things is gonna

probably one or two things is gonna

probably one or two things is gonna happen one you’re gonna do a lousy job

happen one you’re gonna do a lousy job

happen one you’re gonna do a lousy job and you’re gonna get a bad grade and the

and you’re gonna get a bad grade and the

and you’re gonna get a bad grade and the reason why is because gonna try to bring

reason why is because gonna try to bring

reason why is because gonna try to bring this information together it’s gonna be

this information together it’s gonna be

this information together it’s gonna be contradictory and it’s not gonna hang

contradictory and it’s not gonna hang

contradictory and it’s not gonna hang together the second thing and then

together the second thing and then

together the second thing and then probably the more dangerous thing is

probably the more dangerous thing is

probably the more dangerous thing is you’re actually gonna make it work

you’re actually gonna make it work

you’re actually gonna make it work you’re gonna thread these things

you’re gonna thread these things

you’re gonna thread these things together and guess what you’re gonna

together and guess what you’re gonna

together and guess what you’re gonna draw conclusions and make

draw conclusions and make

draw conclusions and make recommendations based on some combo of

recommendations based on some combo of

recommendations based on some combo of good stuff bad stuff that’s scary and

good stuff bad stuff that’s scary and

good stuff bad stuff that’s scary and not putting a political opinion or

not putting a political opinion or

not putting a political opinion or judgment out there but if you look at

judgment out there but if you look at

judgment out there but if you look at what’s happening today you could argue

what’s happening today you could argue

what’s happening today you could argue that that’s what’s happening today stuff

that that’s what’s happening today stuff

that that’s what’s happening today stuff that just doesn’t make any sense we’re

that just doesn’t make any sense we’re

that just doesn’t make any sense we’re going out and we’re we’re operating on

going out and we’re we’re operating on

going out and we’re we’re operating on right that’s scary

right that’s scary

right that’s scary okay so the key is in order to control

okay so the key is in order to control

okay so the key is in order to control get everybody on the same page we really

get everybody on the same page we really

get everybody on the same page we really need to engineer ethics and we really

need to engineer ethics and we really

need to engineer ethics and we really need to question and put these processes

need to question and put these processes

need to question and put these processes in place so that everybody’s on the same

in place so that everybody’s on the same

in place so that everybody’s on the same page so that we make difficult decisions

page so that we make difficult decisions

page so that we make difficult decisions and we make them the correct way so how

and we make them the correct way so how

and we make them the correct way so how do you do it where do you start you

do you do it where do you start you

do you do it where do you start you start with risk okay because you really

start with risk okay because you really

start with risk okay because you really can’t put parameters around ethics and

can’t put parameters around ethics and

can’t put parameters around ethics and you can’t put parameters to make good

you can’t put parameters to make good

you can’t put parameters to make good decisions until you understand what your

decisions until you understand what your

decisions until you understand what your risk tolerance is so let’s go back to

risk tolerance is so let’s go back to

risk tolerance is so let’s go back to your class assignment okay let’s say

your class assignment okay let’s say

your class assignment okay let’s say you’re six people are together what you

you’re six people are together what you

you’re six people are together what you should do in the very first meeting

should do in the very first meeting

should do in the very first meeting is ask everybody how important is this

is ask everybody how important is this

is ask everybody how important is this project to you and how risky is it

project to you and how risky is it

project to you and how risky is it really to you

really to you

really to you so I’m guessing that some of you guys

so I’m guessing that some of you guys

so I’m guessing that some of you guys are sitting there and going you are

are sitting there and going you are

are sitting there and going you are crazy

crazy

crazy I picked out this outfit so I could go

I picked out this outfit so I could go

I picked out this outfit so I could go to this meeting I want to meet a few

to this meeting I want to meet a few

to this meeting I want to meet a few people here and you know this is a

people here and you know this is a

people here and you know this is a little counterculture right you just

little counterculture right you just

little counterculture right you just don’t want to get together with your

don’t want to get together with your

don’t want to get together with your friends with your students do an

friends with your students do an

friends with your students do an assignment be done with it but here’s

assignment be done with it but here’s

assignment be done with it but here’s how this might go hi my five other

how this might go hi my five other

how this might go hi my five other classmates how are you this is the

classmates how are you this is the

classmates how are you this is the project we’ve been given and how

project we’ve been given and how

project we’ve been given and how important is this to you how many people

important is this to you how many people

important is this to you how many people here need an a on this assignment and

here need an a on this assignment and

here need an a on this assignment and will kill themselves to do this how many

will kill themselves to do this how many

will kill themselves to do this how many people just do not care how many people

people just do not care how many people

people just do not care how many people earn in between let’s say in that first

earn in between let’s say in that first

earn in between let’s say in that first meeting you find out that four of the

meeting you find out that four of the

meeting you find out that four of the six people this really matters I need

six people this really matters I need

six people this really matters I need the a I’m screwed if I don’t get it I’m

the a I’m screwed if I don’t get it I’m

the a I’m screwed if I don’t get it I’m gonna work really hard to get the a but

gonna work really hard to get the a but

gonna work really hard to get the a but let’s say two with people in the in the

let’s say two with people in the in the

let’s say two with people in the in the group you know they don’t need the egg

group you know they don’t need the egg

group you know they don’t need the egg or they don’t really care okay right

or they don’t really care okay right

or they don’t really care okay right there on the spot

there on the spot

there on the spot clap class number one meeting number one

clap class number one meeting number one

clap class number one meeting number one you can determine this is a high-risk

you can determine this is a high-risk

you can determine this is a high-risk project this is a really important

project this is a really important

project this is a really important project now let’s say you’re two folks

project now let’s say you’re two folks

project now let’s say you’re two folks who don’t care as much

who don’t care as much

who don’t care as much they don’t really buy in or honestly go

they don’t really buy in or honestly go

they don’t really buy in or honestly go this is even worse they do buy in but

this is even worse they do buy in but

this is even worse they do buy in but you know in your bones they’re not gonna

you know in your bones they’re not gonna

you know in your bones they’re not gonna pull their weight right okay

pull their weight right okay

pull their weight right okay might not be fair but right from the

might not be fair but right from the

might not be fair but right from the get-go you can adjust for that okay so

get-go you can adjust for that okay so

get-go you can adjust for that okay so by understanding that in defining the

by understanding that in defining the

by understanding that in defining the risk tolerance of this team so this is a

risk tolerance of this team so this is a

risk tolerance of this team so this is a high-risk project which means your risk

high-risk project which means your risk

high-risk project which means your risk tolerance is low right right there you

tolerance is low right right there you

tolerance is low right right there you can say high risk and you can engineer

can say high risk and you can engineer

can say high risk and you can engineer for the outcome that you want

for the outcome that you want

for the outcome that you want which is an a on the paper okay

which is an a on the paper okay

which is an a on the paper okay once you define the risks second thing

once you define the risks second thing

once you define the risks second thing you want to do is you want to establish

you want to do is you want to establish

you want to do is you want to establish the rules so the defining of the risk

the rules so the defining of the risk

the rules so the defining of the risk and the establishing the rules is the

and the establishing the rules is the

and the establishing the rules is the engineering okay

engineering okay

engineering okay that’s the important part so you

that’s the important part so you

that’s the important part so you establish measurable rules let’s go back

establish measurable rules let’s go back

establish measurable rules let’s go back to your example so let’s say again

to your example so let’s say again

to your example so let’s say again whether it’s the first meeting or the

whether it’s the first meeting or the

whether it’s the first meeting or the second meeting say okay look guys we’re

second meeting say okay look guys we’re

second meeting say okay look guys we’re all in this together we got to make this

all in this together we got to make this

all in this together we got to make this happen this is really important for us

happen this is really important for us

happen this is really important for us as a team some of the rules that you

as a team some of the rules that you

as a team some of the rules that you might put together might look like this

might put together might look like this

might put together might look like this you know you’re gonna meet weekly you’re

you know you’re gonna meet weekly you’re

you know you’re gonna meet weekly you’re gonna submit your deliverables on time

gonna submit your deliverables on time

gonna submit your deliverables on time you’re gonna elevate within 24 hours if

you’re gonna elevate within 24 hours if

you’re gonna elevate within 24 hours if you have a conflict which is gonna

you have a conflict which is gonna

you have a conflict which is gonna compromise a deliverable you’re going to

compromise a deliverable you’re going to

compromise a deliverable you’re going to give and take credit equally you’re

give and take credit equally you’re

give and take credit equally you’re going to submit a high-quality better

going to submit a high-quality better

going to submit a high-quality better than anybody assignment so sound good I

than anybody assignment so sound good I

than anybody assignment so sound good I mean sounds a little ethic II don’t you

mean sounds a little ethic II don’t you

mean sounds a little ethic II don’t you think I mean like their rules but you

think I mean like their rules but you

think I mean like their rules but you know these are sort of like operating

know these are sort of like operating

know these are sort of like operating guidelines say like hey guys these are

guidelines say like hey guys these are

guidelines say like hey guys these are the ethics with which we’re gonna

the ethics with which we’re gonna

the ethics with which we’re gonna operate within these the commitments

operate within these the commitments

operate within these the commitments that we’re making to each other so when

that we’re making to each other so when

that we’re making to each other so when do the rules and the risk become the

do the rules and the risk become the

do the rules and the risk become the framework for good decision-making and

framework for good decision-making and

framework for good decision-making and how you make difficult decisions when

how you make difficult decisions when

how you make difficult decisions when you commit to them and you hold

you commit to them and you hold

you commit to them and you hold yourselves accountable to them so notice

yourselves accountable to them so notice

yourselves accountable to them so notice the rules are measurable it’s really

the rules are measurable it’s really

the rules are measurable it’s really important for your rules to be

important for your rules to be

important for your rules to be measurable because that’s the way you

measurable because that’s the way you

measurable because that’s the way you can track your own progress as an

can track your own progress as an

can track your own progress as an individual it’s also the way you can

individual it’s also the way you can

individual it’s also the way you can track your team’s progress are you

track your team’s progress are you

track your team’s progress are you living these so once you commit and

living these so once you commit and

living these so once you commit and you’re accountable and you could just

you’re accountable and you could just

you’re accountable and you could just call it but you know in the corporate

call it but you know in the corporate

call it but you know in the corporate world which is where I come from we like

world which is where I come from we like

world which is where I come from we like a million terms for this walk the walk

a million terms for this walk the walk

a million terms for this walk the walk talk the talk live the values you know

talk the talk live the values you know

talk the talk live the values you know so these are the things that you could

so these are the things that you could

so these are the things that you could say the team is doing walking and walk

say the team is doing walking and walk

say the team is doing walking and walk talking the talk but I would argue

talking the talk but I would argue

talking the talk but I would argue that this is the way you get back to

that this is the way you get back to

that this is the way you get back to what we what we’ve lost over the last 40

what we what we’ve lost over the last 40

what we what we’ve lost over the last 40 years not knowing what’s real and what’s

years not knowing what’s real and what’s

years not knowing what’s real and what’s fake because this is real right the team

fake because this is real right the team

fake because this is real right the team knows what his assignment is they’ve sat

knows what his assignment is they’ve sat

knows what his assignment is they’ve sat down they’ve defined it they’ve agreed

down they’ve defined it they’ve agreed

down they’ve defined it they’ve agreed they’ve lived it they’ve done it now

they’ve lived it they’ve done it now

they’ve lived it they’ve done it now something to note

something to note

something to note just because you’ve done this doesn’t

just because you’ve done this doesn’t

just because you’ve done this doesn’t mean you’re gonna get an A there’s other

mean you’re gonna get an A there’s other

mean you’re gonna get an A there’s other factors that come into play there right

factors that come into play there right

factors that come into play there right but what this has done right is it’s put

but what this has done right is it’s put

but what this has done right is it’s put you all on the same page we’re all

you all on the same page we’re all

you all on the same page we’re all operating from the same page which will

operating from the same page which will

operating from the same page which will give you a higher degree of success so

give you a higher degree of success so

give you a higher degree of success so without this you may or not may not get

without this you may or not may not get

without this you may or not may not get the a with this you may or may not get

the a with this you may or may not get

the a with this you may or may not get the a but the important thing is your

the a but the important thing is your

the a but the important thing is your odds are higher that you will get the a

odds are higher that you will get the a

odds are higher that you will get the a if you engineer the ethics and the

if you engineer the ethics and the

if you engineer the ethics and the decision-making for the outcome that you

decision-making for the outcome that you

decision-making for the outcome that you want so what am I saying what I’m saying

want so what am I saying what I’m saying

want so what am I saying what I’m saying is you need to deliberately engineer

is you need to deliberately engineer

is you need to deliberately engineer your ethics and your decision-making and

your ethics and your decision-making and

your ethics and your decision-making and why because nowadays more than ever we

why because nowadays more than ever we

why because nowadays more than ever we do not know if we’re working from the

do not know if we’re working from the

do not know if we’re working from the same page and we actually don’t know if

same page and we actually don’t know if

same page and we actually don’t know if the information that we’re working from

the information that we’re working from

the information that we’re working from has integrity and is good so in defining

has integrity and is good so in defining

has integrity and is good so in defining your risk you establish measurable rules

your risk you establish measurable rules

your risk you establish measurable rules commit and be accountable deca Dec a so

commit and be accountable deca Dec a so

commit and be accountable deca Dec a so like a lot of people who do speeches

like a lot of people who do speeches

like a lot of people who do speeches they like to come up with these clever

they like to come up with these clever

they like to come up with these clever little acronyms and now I’m one of them

little acronyms and now I’m one of them

little acronyms and now I’m one of them and there’s nothing fake about that

and there’s nothing fake about that

and there’s nothing fake about that thank you

”

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