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Communication is ruining your relationships | Beth Luwandi Lofstrom | TEDxGustavusAdolphusCollege


I am the tenth of eleven children I

I am the tenth of eleven children I spent most of my growing years sharing a

spent most of my growing years sharing a

spent most of my growing years sharing a bedroom and nearly every childhood

bedroom and nearly every childhood

bedroom and nearly every childhood adventure with my sister Mary she was

adventure with my sister Mary she was

adventure with my sister Mary she was two years four months and one day older

two years four months and one day older

two years four months and one day older I adored her I thought she knew

I adored her I thought she knew

I adored her I thought she knew everything because she was so much older

everything because she was so much older

everything because she was so much older now we spent a lot of time talking

now we spent a lot of time talking

now we spent a lot of time talking discussing and we did this as grown-ups

discussing and we did this as grown-ups

discussing and we did this as grown-ups to it but when we were children

to it but when we were children

to it but when we were children I liked asking a lot of questions I

I liked asking a lot of questions I

I liked asking a lot of questions I asked lots of questions and most of the

asked lots of questions and most of the

asked lots of questions and most of the time Mary liked answering me

time Mary liked answering me

time Mary liked answering me she likes humoring me she liked

she likes humoring me she liked

she likes humoring me she liked educating me now in our family we were

educating me now in our family we were

educating me now in our family we were also not allowed to say very many things

also not allowed to say very many things

also not allowed to say very many things including shut up but by the time Mary

including shut up but by the time Mary

including shut up but by the time Mary was 10 or 11 she found a way around this

was 10 or 11 she found a way around this

was 10 or 11 she found a way around this barf

barf

barf she’d say that was one of her nicknames

she’d say that was one of her nicknames

she’d say that was one of her nicknames for me barf

for me barf

for me barf sometimes conversation ruins a

sometimes conversation ruins a

sometimes conversation ruins a relationship it took me years to

relationship it took me years to

relationship it took me years to understand exactly why she was right now

understand exactly why she was right now

understand exactly why she was right now I did my first master’s program in

I did my first master’s program in

I did my first master’s program in education and my second one in clinical

education and my second one in clinical

education and my second one in clinical mental health counseling I was an

mental health counseling I was an

mental health counseling I was an educator before I became a

educator before I became a

educator before I became a psychotherapist but I have always been a

psychotherapist but I have always been a

psychotherapist but I have always been a researcher an investigator and

researcher an investigator and

researcher an investigator and experimenter with my own life well at

experimenter with my own life well at

experimenter with my own life well at work but in my own life that just means

work but in my own life that just means

work but in my own life that just means years of painful action research trial

years of painful action research trial

years of painful action research trial and error and learning the hard way good

and error and learning the hard way good

and error and learning the hard way good thing is I do learn and when I do I

thing is I do learn and when I do I

thing is I do learn and when I do I share your welcome my pain is hopefully

share your welcome my pain is hopefully

share your welcome my pain is hopefully your gain literally nearly seven years

your gain literally nearly seven years

your gain literally nearly seven years ago I was getting divorced again out of

ago I was getting divorced again out of

ago I was getting divorced again out of this excruciating pain

this excruciating pain

this excruciating pain I conducted some powerful research I

I conducted some powerful research I

I conducted some powerful research I knew that my outcome was based on asking

knew that my outcome was based on asking

knew that my outcome was based on asking the right questions so I stopped asking

the right questions so I stopped asking

the right questions so I stopped asking things like what happened

things like what happened

things like what happened what’s wrong with me what’s wrong with

what’s wrong with me what’s wrong with

what’s wrong with me what’s wrong with him

him

him and started asking things like how do I

and started asking things like how do I

and started asking things like how do I heal and recover from this

heal and recover from this

heal and recover from this what does healthy love actually look

what does healthy love actually look

what does healthy love actually look like and when I learned some things

like and when I learned some things

like and when I learned some things about that

about that

about that I started asking how do I experience

I started asking how do I experience

I started asking how do I experience more mutual empathy respect and

more mutual empathy respect and

more mutual empathy respect and connection now grieving the loss of a

connection now grieving the loss of a

connection now grieving the loss of a seventeen and a half year relationship

seventeen and a half year relationship

seventeen and a half year relationship takes more than time it takes intention

takes more than time it takes intention

takes more than time it takes intention I worked really hard I studied hard at

I worked really hard I studied hard at

I worked really hard I studied hard at answering those questions I went to my

answering those questions I went to my

answering those questions I went to my own therapy of course I worked really

own therapy of course I worked really

own therapy of course I worked really hard on feeling my own feelings figuring

hard on feeling my own feelings figuring

hard on feeling my own feelings figuring out what I wanted exactly taking 100%

out what I wanted exactly taking 100%

out what I wanted exactly taking 100% responsibility for my own actions

responsibility for my own actions

responsibility for my own actions just who know at this point there’s no

just who know at this point there’s no

just who know at this point there’s no way on the planet I was gonna be doing

way on the planet I was gonna be doing

way on the planet I was gonna be doing couples counseling ever we had done lots

couples counseling ever we had done lots

couples counseling ever we had done lots of that what a crock but hmm I did do

of that what a crock but hmm I did do

of that what a crock but hmm I did do yoga and I started to meditate a little

yoga and I started to meditate a little

yoga and I started to meditate a little not too much I did not want to turn into

not too much I did not want to turn into

not too much I did not want to turn into a crunchy granola flake but I also

a crunchy granola flake but I also

a crunchy granola flake but I also started reading about shame and the

started reading about shame and the

started reading about shame and the power of vulnerability and the power of

power of vulnerability and the power of

power of vulnerability and the power of brief communication and that is when I

brief communication and that is when I

brief communication and that is when I started experimenting in all my

started experimenting in all my

started experimenting in all my relationships with my communication oh

relationships with my communication oh

relationships with my communication oh my gosh the results were so profound I

my gosh the results were so profound I

my gosh the results were so profound I started implementing and honing a

started implementing and honing a

started implementing and honing a framework with clients in the clinical

framework with clients in the clinical

framework with clients in the clinical setting and then later with yes couples

setting and then later with yes couples

setting and then later with yes couples and individuals in my private practice

and individuals in my private practice

and individuals in my private practice where I specialized now in love and loss

where I specialized now in love and loss

where I specialized now in love and loss I’m going to show you that framework

I’m going to show you that framework

I’m going to show you that framework tonight it’s really cool I think you’re

tonight it’s really cool I think you’re

tonight it’s really cool I think you’re gonna like it but first you have to see

gonna like it but first you have to see

gonna like it but first you have to see this this is a pattern of communication

this this is a pattern of communication

this this is a pattern of communication that I have seen without exception 100%

that I have seen without exception 100%

that I have seen without exception 100% of the people that I have talked to

of the people that I have talked to

of the people that I have talked to whether in the clinical setting or

whether in the clinical setting or

whether in the clinical setting or private practice in relationship this

private practice in relationship this

private practice in relationship this pattern

pattern

pattern is recurrent in their life I bet you

is recurrent in their life I bet you

is recurrent in their life I bet you recognize it we use it lots of different

recognize it we use it lots of different

recognize it we use it lots of different places lots of different relationships

places lots of different relationships

places lots of different relationships right so let’s take a look at it you

right so let’s take a look at it you

right so let’s take a look at it you know someone wants to address an issue

know someone wants to address an issue

know someone wants to address an issue or something needs to be resolved right

or something needs to be resolved right

or something needs to be resolved right and I usually broach the topic by saying

and I usually broach the topic by saying

and I usually broach the topic by saying something like or sending a text and

something like or sending a text and

something like or sending a text and saying We Need to Talk

saying We Need to Talk

saying We Need to Talk or making an appointment to talk or

or making an appointment to talk or

or making an appointment to talk or perhaps Johnson I’m gonna need you to

perhaps Johnson I’m gonna need you to

perhaps Johnson I’m gonna need you to come into my office or if we’re talking

come into my office or if we’re talking

come into my office or if we’re talking to one of our kids it might be son have

to one of our kids it might be son have

to one of our kids it might be son have a seat

a seat

a seat right the subtext for this is always you

right the subtext for this is always you

right the subtext for this is always you know this it’s always you’re in trouble

know this it’s always you’re in trouble

know this it’s always you’re in trouble but the conversation is followed by

but the conversation is followed by

but the conversation is followed by here’s what’s happening Bam Bam Bam Bam

here’s what’s happening Bam Bam Bam Bam

here’s what’s happening Bam Bam Bam Bam Bam yadda yadda this is this and not you

Bam yadda yadda this is this and not you

Bam yadda yadda this is this and not you know this is happening I feel this way

know this is happening I feel this way

know this is happening I feel this way when you do this or if something’s going

when you do this or if something’s going

when you do this or if something’s going on at work and this is happening etc

on at work and this is happening etc

on at work and this is happening etc right or we’re telling our kids all the

right or we’re telling our kids all the

right or we’re telling our kids all the ways that they’ve done this thing

ways that they’ve done this thing

ways that they’ve done this thing incorrectly of course right and the

incorrectly of course right and the

incorrectly of course right and the subtext for this honestly is I know

subtext for this honestly is I know

subtext for this honestly is I know what’s happening I have this figured out

what’s happening I have this figured out

what’s happening I have this figured out it’s my perspective matters right now

it’s my perspective matters right now

it’s my perspective matters right now shut up and listen and hey if we’re

shut up and listen and hey if we’re

shut up and listen and hey if we’re gonna complain about something we know

gonna complain about something we know

gonna complain about something we know that if we are going to complain we need

that if we are going to complain we need

that if we are going to complain we need to have the answer the solution so we

to have the answer the solution so we

to have the answer the solution so we follow this up quickly by like here’s

follow this up quickly by like here’s

follow this up quickly by like here’s what you need to do do this not that

what you need to do do this not that

what you need to do do this not that right the subtext for this still remains

right the subtext for this still remains

right the subtext for this still remains like I have this figured out my

like I have this figured out my

like I have this figured out my perspective matters and in fact I’m

perspective matters and in fact I’m

perspective matters and in fact I’m smarter I’m better maybe I’m better at

smarter I’m better maybe I’m better at

smarter I’m better maybe I’m better at this and when this happens there’s

this and when this happens there’s

this and when this happens there’s always an ultimatum always it can be

always an ultimatum always it can be

always an ultimatum always it can be inferred it can be unspoken it can be

inferred it can be unspoken it can be

inferred it can be unspoken it can be understood between people they know that

understood between people they know that

understood between people they know that there’s a cut excuse me there’s a

there’s a cut excuse me there’s a

there’s a cut excuse me there’s a consequence right in relationship it can

consequence right in relationship it can

consequence right in relationship it can be something like I’ll stay angry there

be something like I’ll stay angry there

be something like I’ll stay angry there will be no sex or this relationship

will be no sex or this relationship

will be no sex or this relationship could be over right now

could be over right now

could be over right now here is an example honey

here is an example honey

here is an example honey I worked all day too I mean I had to

I worked all day too I mean I had to

I worked all day too I mean I had to stop at the daycare and get the kids and

stop at the daycare and get the kids and

stop at the daycare and get the kids and then I come home I have to make supper

then I come home I have to make supper

then I come home I have to make supper but

but

but time you get home I’ve been alone with

time you get home I’ve been alone with

time you get home I’ve been alone with them for an hour and a half they’re

them for an hour and a half they’re

them for an hour and a half they’re screaming their heads off I’m making

screaming their heads off I’m making

screaming their heads off I’m making dinner you just waltz right in the house

dinner you just waltz right in the house

dinner you just waltz right in the house okay go to the living room turn on the

okay go to the living room turn on the

okay go to the living room turn on the TV and you’ve got a half an hour to

TV and you’ve got a half an hour to

TV and you’ve got a half an hour to relax um we kind of nice if you would

relax um we kind of nice if you would

relax um we kind of nice if you would actually like greet us or maybe help me

actually like greet us or maybe help me

actually like greet us or maybe help me out a little bit I would love to have a

out a little bit I would love to have a

out a little bit I would love to have a half an hour to just decompress after

half an hour to just decompress after

half an hour to just decompress after work right now here’s the thing all of

work right now here’s the thing all of

work right now here’s the thing all of us get into what I like to call complete

us get into what I like to call complete

us get into what I like to call complete empathy gridlock there are some

empathy gridlock there are some

empathy gridlock there are some relationships or people or situations in

relationships or people or situations in

relationships or people or situations in our life or relationships our intimate

our life or relationships our intimate

our life or relationships our intimate relationships where we just care about

relationships where we just care about

relationships where we just care about our perspective so much we don’t care

our perspective so much we don’t care

our perspective so much we don’t care how the other person’s feeling we don’t

how the other person’s feeling we don’t

how the other person’s feeling we don’t have anything to give them we just want

have anything to give them we just want

have anything to give them we just want something from them right now I know

something from them right now I know

something from them right now I know that you can get nicer about that frame

that you can get nicer about that frame

that you can get nicer about that frame that speaking pattern you can you can do

that speaking pattern you can you can do

that speaking pattern you can you can do a softer entry you can be gentler give

a softer entry you can be gentler give

a softer entry you can be gentler give me more polite you can you know put the

me more polite you can you know put the

me more polite you can you know put the the poop sandwich you can do all that

the poop sandwich you can do all that

the poop sandwich you can do all that stuff believe me I know

stuff believe me I know

stuff believe me I know and in fact couples counseling spends a

and in fact couples counseling spends a

and in fact couples counseling spends a lot of time and energy getting people to

lot of time and energy getting people to

lot of time and energy getting people to work on this right in fact it’ll even

work on this right in fact it’ll even

work on this right in fact it’ll even give you permission to take your turn

give you permission to take your turn

give you permission to take your turn and share your perspective while your

and share your perspective while your

and share your perspective while your partner is supposed to sit there and do

partner is supposed to sit there and do

partner is supposed to sit there and do their attentive listening and attending

their attentive listening and attending

their attentive listening and attending behaviors and pretend that they are

behaviors and pretend that they are

behaviors and pretend that they are gonna be ready to give you some empathy

gonna be ready to give you some empathy

gonna be ready to give you some empathy and if you’re really good maybe you’re

and if you’re really good maybe you’re

and if you’re really good maybe you’re really good maybe you will behave and

really good maybe you will behave and

really good maybe you will behave and issue an empathy statement right it’s

issue an empathy statement right it’s

issue an empathy statement right it’s like telling children to say they’re

like telling children to say they’re

like telling children to say they’re sorry they’re really not

sorry they’re really not

sorry they’re really not so the text can shift but the subtext

so the text can shift but the subtext

so the text can shift but the subtext never does and the subtext is it is

never does and the subtext is it is

never does and the subtext is it is disrespectful it’s demanding you’re

disrespectful it’s demanding you’re

disrespectful it’s demanding you’re requiring something from someone it

requiring something from someone it

requiring something from someone it invites defensiveness I don’t know who

invites defensiveness I don’t know who

invites defensiveness I don’t know who of us like to be spoken to this way we

of us like to be spoken to this way we

of us like to be spoken to this way we pretty much all hate it right but the

pretty much all hate it right but the

pretty much all hate it right but the thing that it really does and it does

thing that it really does and it does

thing that it really does and it does this over and over it asserts it

this over and over it asserts it

this over and over it asserts it establishes and it maintains a power

establishes and it maintains a power

establishes and it maintains a power differential in the relationship and the

differential in the relationship and the

differential in the relationship and the person who is doing that takes no risk

person who is doing that takes no risk

person who is doing that takes no risk in their communication guess what this

in their communication guess what this

in their communication guess what this has absolutely no chance of getting us

has absolutely no chance of getting us

has absolutely no chance of getting us the good stuff pretty much zero the

the good stuff pretty much zero the

the good stuff pretty much zero the empathy respect and connection not going

empathy respect and connection not going

empathy respect and connection not going to happen so there here it is this has a

to happen so there here it is this has a

to happen so there here it is this has a better chance clean non blaming

better chance clean non blaming

better chance clean non blaming communication starts with it’s four

communication starts with it’s four

communication starts with it’s four steps with rules and hey if you don’t

steps with rules and hey if you don’t

steps with rules and hey if you don’t like the rules just think of these as

like the rules just think of these as

like the rules just think of these as guidelines and then follow them anyway

guidelines and then follow them anyway

guidelines and then follow them anyway first one three words I feel an emotion

first one three words I feel an emotion

first one three words I feel an emotion the second is I want or I don’t want and

the second is I want or I don’t want and

the second is I want or I don’t want and this is without the word to you so it’s

this is without the word to you so it’s

this is without the word to you so it’s not like what I want you to do or what I

not like what I want you to do or what I

not like what I want you to do or what I want from you or anything like that it’s

want from you or anything like that it’s

want from you or anything like that it’s about what I want in my own life right

about what I want in my own life right

about what I want in my own life right now for what I’m really longing for and

now for what I’m really longing for and

now for what I’m really longing for and then you decide is it negotiable and if

then you decide is it negotiable and if

then you decide is it negotiable and if it’s not then you’re studying a boundary

it’s not then you’re studying a boundary

it’s not then you’re studying a boundary or just during the first two but then

or just during the first two but then

or just during the first two but then decide if you’re going to invite someone

decide if you’re going to invite someone

decide if you’re going to invite someone in at the level of action or you’re

in at the level of action or you’re

in at the level of action or you’re going to invite them in at the level of

going to invite them in at the level of

going to invite them in at the level of discussion and thinking and you go east

discussion and thinking and you go east

discussion and thinking and you go east say can I help can you help with that or

say can I help can you help with that or

say can I help can you help with that or what do you think and then you observe

what do you think and then you observe

what do you think and then you observe and this is literally like hmm that’s

and this is literally like hmm that’s

and this is literally like hmm that’s interesting believe me you can take what

interesting believe me you can take what

interesting believe me you can take what you get you can take a know you’re

you get you can take a know you’re

you get you can take a know you’re already taking it right this is really

already taking it right this is really

already taking it right this is really good

good

good for the speaker very good for this

for the speaker very good for this

for the speaker very good for this figure this is actually a picture of you

figure this is actually a picture of you

figure this is actually a picture of you I do this before I met you I didn’t know

I do this before I met you I didn’t know

I do this before I met you I didn’t know but look there’s your body you are very

but look there’s your body you are very

but look there’s your body you are very thin

thin

thin and you’re feeling heart and believe

and you’re feeling heart and believe

and you’re feeling heart and believe that other a little squiggle over there

that other a little squiggle over there

that other a little squiggle over there that’s kind of that’s your brain right

that’s kind of that’s your brain right

that’s kind of that’s your brain right so this is good for the speaker because

so this is good for the speaker because

so this is good for the speaker because you actually have this other part of you

you actually have this other part of you

you actually have this other part of you which is I like to call it the gentle

which is I like to call it the gentle

which is I like to call it the gentle benevolent observer the central part of

benevolent observer the central part of

benevolent observer the central part of you which can be meta cognizant think

you which can be meta cognizant think

you which can be meta cognizant think about your thoughts notice your feelings

about your thoughts notice your feelings

about your thoughts notice your feelings right you actually sometimes override

right you actually sometimes override

right you actually sometimes override your impulses and your instincts when

your impulses and your instincts when

your impulses and your instincts when you do that when you pause in the moment

you do that when you pause in the moment

you do that when you pause in the moment and you ask yourself how am I feeling

and you ask yourself how am I feeling

and you ask yourself how am I feeling and what do i what am I really wanting

and what do i what am I really wanting

and what do i what am I really wanting in this moment if you also try to apply

in this moment if you also try to apply

in this moment if you also try to apply language to it you are stimulating

language to it you are stimulating

language to it you are stimulating multiple areas in your brain at the same

multiple areas in your brain at the same

multiple areas in your brain at the same time you practice doing this and over

time you practice doing this and over

time you practice doing this and over time you’re creating new neural pathways

time you’re creating new neural pathways

time you’re creating new neural pathways it’s great you are actually

it’s great you are actually

it’s great you are actually strengthening your limbic system which

strengthening your limbic system which

strengthening your limbic system which is the place that houses your capacity

is the place that houses your capacity

is the place that houses your capacity for empathy and connection believe me

for empathy and connection believe me

for empathy and connection believe me you can handle it if you don’t get what

you can handle it if you don’t get what

you can handle it if you don’t get what you want in the moment because you’re

you want in the moment because you’re

you want in the moment because you’re getting stronger

getting stronger

getting stronger anyway now this is good for the for the

anyway now this is good for the for the

anyway now this is good for the for the listener also you actually diffuse that

listener also you actually diffuse that

listener also you actually diffuse that emotional flooding that can happen from

emotional flooding that can happen from

emotional flooding that can happen from repetitive high conflict contact you

repetitive high conflict contact you

repetitive high conflict contact you also are giving them a neural punch it

also are giving them a neural punch it

also are giving them a neural punch it packs a real punch in a given day we’re

packs a real punch in a given day we’re

packs a real punch in a given day we’re bombarded they say with 34 gigabytes of

bombarded they say with 34 gigabytes of

bombarded they say with 34 gigabytes of information we can process about 60 bits

information we can process about 60 bits

information we can process about 60 bits per second and yet we take it’s coming

per second and yet we take it’s coming

per second and yet we take it’s coming at us forty million bits of information

at us forty million bits of information

at us forty million bits of information per second right you got to make this

per second right you got to make this

per second right you got to make this brief stop talking say more get more

brief stop talking say more get more

brief stop talking say more get more love sueded in there so that first

love sueded in there so that first

love sueded in there so that first scenario that I gave you the example of

scenario that I gave you the example of

scenario that I gave you the example of can turn into I feel frustrated I don’t

can turn into I feel frustrated I don’t

can turn into I feel frustrated I don’t want to do all of this myself can you

want to do all of this myself can you

want to do all of this myself can you help with that now I have used this

help with that now I have used this

help with that now I have used this communication with friends in fact I’ve

communication with friends in fact I’ve

communication with friends in fact I’ve texted

texted

texted I feel lonely I want some girl time what

I feel lonely I want some girl time what

I feel lonely I want some girl time what do you think I’ve even used it with

do you think I’ve even used it with

do you think I’ve even used it with store clerks I come in prepared right um

store clerks I come in prepared right um

store clerks I come in prepared right um I feel frustrated I don’t want to have

I feel frustrated I don’t want to have

I feel frustrated I don’t want to have to pay for materials that I think are

to pay for materials that I think are

to pay for materials that I think are subpar can you help um this is not about

subpar can you help um this is not about

subpar can you help um this is not about getting what you want it is actually

getting what you want it is actually

getting what you want it is actually about making a connection and respecting

about making a connection and respecting

about making a connection and respecting that other person as a valuable human

that other person as a valuable human

that other person as a valuable human being now if we got really good at the

being now if we got really good at the

being now if we got really good at the skill we could actually experience more

skill we could actually experience more

skill we could actually experience more respect more empathy more connection

respect more empathy more connection

respect more empathy more connection with people all the time you can take

with people all the time you can take

with people all the time you can take your relationships to deeper levels and

your relationships to deeper levels and

your relationships to deeper levels and you can leave behind all the fear of

you can leave behind all the fear of

you can leave behind all the fear of vulnerability and the power struggle

vulnerability and the power struggle

vulnerability and the power struggle that is inherent in that usual way of

that is inherent in that usual way of

that is inherent in that usual way of communicating I know because I’ve done

communicating I know because I’ve done

communicating I know because I’ve done it and so have my clients so can you now

it and so have my clients so can you now

it and so have my clients so can you now in this moment from my heart to your

in this moment from my heart to your

in this moment from my heart to your ears I feel I feel excited I want to

ears I feel I feel excited I want to

ears I feel I feel excited I want to know that I’ve contributed something

know that I’ve contributed something

know that I’ve contributed something helpful what do you think

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