I think it’s both exciting and depressing that messages like mine have
depressing that messages like mine have
depressing that messages like mine have an audience you know I talk about really
an audience you know I talk about really
an audience you know I talk about really simple things like how to be fulfilled
simple things like how to be fulfilled
simple things like how to be fulfilled you know and like how to do things that
you know and like how to do things that
you know and like how to do things that inspire us and how to work for a company
inspire us and how to work for a company
inspire us and how to work for a company that sort of gets the best out of us and
that sort of gets the best out of us and
that sort of gets the best out of us and makes us feel good while they’re doing
makes us feel good while they’re doing
makes us feel good while they’re doing it and and you know it’s kind of
it and and you know it’s kind of
it and and you know it’s kind of upsetting that people even wanting to
upsetting that people even wanting to
upsetting that people even wanting to hear that meaning that there’s a demand
hear that meaning that there’s a demand
hear that meaning that there’s a demand for it but it also presents the most
for it but it also presents the most
for it but it also presents the most remarkable opportunity in the world
remarkable opportunity in the world
remarkable opportunity in the world which means there’s an opportunity for
which means there’s an opportunity for
which means there’s an opportunity for us to change the way work is done so
us to change the way work is done so
us to change the way work is done so that all of those things are not the
that all of those things are not the
that all of those things are not the exception but rather the rule you know
exception but rather the rule you know
exception but rather the rule you know it’s it’s it is the exception when
it’s it’s it is the exception when
it’s it’s it is the exception when somebody says I love my job you know so
somebody says I love my job you know so
somebody says I love my job you know so you meet somebody at a bar like what do
you meet somebody at a bar like what do
you meet somebody at a bar like what do you do I love my job
you do I love my job
you do I love my job oh you’re so lucky right it’s like that
oh you’re so lucky right it’s like that
oh you’re so lucky right it’s like that that should be something special is
that should be something special is
that should be something special is remarkable and so the amazing thing is
remarkable and so the amazing thing is
remarkable and so the amazing thing is is that ability to say I love my job I
is that ability to say I love my job I
is that ability to say I love my job I love what I do is actually not that
love what I do is actually not that
love what I do is actually not that complicated to find and not ironically
complicated to find and not ironically
complicated to find and not ironically it has nothing to do with the work that
it has nothing to do with the work that
it has nothing to do with the work that we do it has everything to do with the
we do it has everything to do with the
we do it has everything to do with the people with whom we work and you don’t
people with whom we work and you don’t
people with whom we work and you don’t even have to like the people with whom
even have to like the people with whom
even have to like the people with whom you work that’s the most amazing thing
you work that’s the most amazing thing
you work that’s the most amazing thing of all if you think about it in the
of all if you think about it in the
of all if you think about it in the military there are people who are
military there are people who are
military there are people who are willing to risk their lives for people
willing to risk their lives for people
willing to risk their lives for people they don’t even like we don’t even like
they don’t even like we don’t even like
they don’t even like we don’t even like to give a credit for things you know so
to give a credit for things you know so
to give a credit for things you know so what is it that creates an environment
what is it that creates an environment
what is it that creates an environment in which people care about each other so
in which people care about each other so
in which people care about each other so much that they would risk their lives
much that they would risk their lives
much that they would risk their lives for people that they don’t even like
for people that they don’t even like
for people that they don’t even like right sometimes this is remarkable to me
right sometimes this is remarkable to me
right sometimes this is remarkable to me human beings in all their complexity and
human beings in all their complexity and
human beings in all their complexity and all of the nonsense and all the
all of the nonsense and all the
all of the nonsense and all the messiness what drives us is kind of
messiness what drives us is kind of
messiness what drives us is kind of simple and this is what I like to
simple and this is what I like to
simple and this is what I like to research and learn about and write about
research and learn about and write about
research and learn about and write about which is if you understand the very
which is if you understand the very
which is if you understand the very basic mechanics of this machine called
basic mechanics of this machine called
basic mechanics of this machine called the human being its becomes fairly
the human being its becomes fairly
the human being its becomes fairly obvious as to what conditions in which
obvious as to what conditions in which
obvious as to what conditions in which the machine will perform well and in
the machine will perform well and in
the machine will perform well and in what conditions the machine will not
what conditions the machine will not
what conditions the machine will not perform well very simply our machine is
perform well very simply our machine is
perform well very simply our machine is a social machine we are social animals
a social machine we are social animals
a social machine we are social animals and we respond to the environment we’re
and we respond to the environment we’re
and we respond to the environment we’re in it’s a good people are capable of
in it’s a good people are capable of
in it’s a good people are capable of doing very bad things if they’re in the
doing very bad things if they’re in the
doing very bad things if they’re in the wrong environment and people who society
wrong environment and people who society
wrong environment and people who society may have given up on if you put them in
may have given up on if you put them in
may have given up on if you put them in the right environment are capable of
the right environment are capable of
the right environment are capable of performing remarkable remarkable things
performing remarkable remarkable things
performing remarkable remarkable things this is the job of leadership which is
this is the job of leadership which is
this is the job of leadership which is to make that environment the leader sets
to make that environment the leader sets
to make that environment the leader sets the tone and the tone that is set will
the tone and the tone that is set will
the tone and the tone that is set will determine how we respond accordingly
determine how we respond accordingly
determine how we respond accordingly and again we are relatively simple in
and again we are relatively simple in
and again we are relatively simple in our motivations if you go back to the
our motivations if you go back to the
our motivations if you go back to the Paleolithic era when Homo Sapien first
Paleolithic era when Homo Sapien first
Paleolithic era when Homo Sapien first stepped foot on the planet about 50
stepped foot on the planet about 50
stepped foot on the planet about 50 thousand years ago there were other
thousand years ago there were other
thousand years ago there were other hominid species that existed at the same
hominid species that existed at the same
hominid species that existed at the same time but we were the ones that survived
time but we were the ones that survived
time but we were the ones that survived they died we weren’t necessarily the
they died we weren’t necessarily the
they died we weren’t necessarily the strongest we weren’t necessarily the
strongest we weren’t necessarily the
strongest we weren’t necessarily the fastest and yet we’ve done quite well
fastest and yet we’ve done quite well
fastest and yet we’ve done quite well look at this remarkable world that we’ve
look at this remarkable world that we’ve
look at this remarkable world that we’ve built one of the huge advantages we had
built one of the huge advantages we had
built one of the huge advantages we had and have is that we are social animals
and have is that we are social animals
and have is that we are social animals things like trust and cooperation are
things like trust and cooperation are
things like trust and cooperation are absolutely essential for our survival
absolutely essential for our survival
absolutely essential for our survival they’re not just nice ideas they’re
they’re not just nice ideas they’re
they’re not just nice ideas they’re absolutely essential you can imagine why
absolutely essential you can imagine why
absolutely essential you can imagine why when we existed when we lived in
when we existed when we lived in
when we existed when we lived in populations that never really got bigger
populations that never really got bigger
populations that never really got bigger than about a hundred and fifty people
than about a hundred and fifty people
than about a hundred and fifty people for forty thousand of the fifty thousand
for forty thousand of the fifty thousand
for forty thousand of the fifty thousand years we’ve been on this planet we never
years we’ve been on this planet we never
years we’ve been on this planet we never lived in populations bigger than 150
lived in populations bigger than 150
lived in populations bigger than 150 people
people
people I understand scale presents some
I understand scale presents some
I understand scale presents some inherent problems but you can you can
inherent problems but you can you can
inherent problems but you can you can understand the benefits of the group
understand the benefits of the group
understand the benefits of the group living what it meant was I could fall
living what it meant was I could fall
living what it meant was I could fall asleep at night and trust that someone
asleep at night and trust that someone
asleep at night and trust that someone in my tribe would watch for danger if I
in my tribe would watch for danger if I
in my tribe would watch for danger if I didn’t trust the people in my tribe I
didn’t trust the people in my tribe I
didn’t trust the people in my tribe I couldn’t go to sleep and this is not a
couldn’t go to sleep and this is not a
couldn’t go to sleep and this is not a very good system for survival or
very good system for survival or
very good system for survival or performance or anything any other metric
performance or anything any other metric
performance or anything any other metric it’s the same at work when we work with
it’s the same at work when we work with
it’s the same at work when we work with people with whom we trust I don’t need
people with whom we trust I don’t need
people with whom we trust I don’t need to double-check your work I don’t need
to double-check your work I don’t need
to double-check your work I don’t need to see it before it goes out to you no I
to see it before it goes out to you no I
to see it before it goes out to you no I don’t need you don’t need my approval
don’t need you don’t need my approval
don’t need you don’t need my approval right when we have trust we can let
right when we have trust we can let
right when we have trust we can let people go do their work and even if
people go do their work and even if
people go do their work and even if they’re subordinate we don’t need to
they’re subordinate we don’t need to
they’re subordinate we don’t need to double-check or approve or anything
double-check or approve or anything
double-check or approve or anything things will happen because we trust them
things will happen because we trust them
things will happen because we trust them because we all have each other’s backs
because we all have each other’s backs
because we all have each other’s backs we all have each other’s interests in
we all have each other’s interests in
we all have each other’s interests in mind the problem with things like trust
mind the problem with things like trust
mind the problem with things like trust and cooperation is that they are not
and cooperation is that they are not
and cooperation is that they are not instructions
instructions
instructions I can’t simply tell you trust me you
I can’t simply tell you trust me you
I can’t simply tell you trust me you can’t simply ask people to trust you in
can’t simply ask people to trust you in
can’t simply ask people to trust you in your advertising and you can’t simply
your advertising and you can’t simply
your advertising and you can’t simply tell people I want you to to cooperate
tell people I want you to to cooperate
tell people I want you to to cooperate trust and cooperation are feelings
trust and cooperation are feelings
trust and cooperation are feelings and this is the problem so the question
and this is the problem so the question
and this is the problem so the question is where are those feelings come from
is where are those feelings come from
is where are those feelings come from now again we are basic pretty simple in
now again we are basic pretty simple in
now again we are basic pretty simple in in our motivation in our constructions
in our motivation in our constructions
in our motivation in our constructions you can imagine what life what color
you can imagine what life what color
you can imagine what life what color should I use you can imagine what life
should I use you can imagine what life
should I use you can imagine what life must have been like in these Paleolithic
must have been like in these Paleolithic
must have been like in these Paleolithic times it was a world filled with danger
times it was a world filled with danger
times it was a world filled with danger all of these forces working extremely
all of these forces working extremely
all of these forces working extremely hard to kill us whether it was the
hard to kill us whether it was the
hard to kill us whether it was the weather or lack of resources
weather or lack of resources
weather or lack of resources saber-toothed tiger nothing personal but
saber-toothed tiger nothing personal but
saber-toothed tiger nothing personal but all of these forces were working
all of these forces were working
all of these forces were working together to end our lives and so as
together to end our lives and so as
together to end our lives and so as tribal animals we work together and
tribal animals we work together and
tribal animals we work together and lived and worked amongst people around
lived and worked amongst people around
lived and worked amongst people around whom we felt
whom we felt
whom we felt safe we felt like we belonged and when
safe we felt like we belonged and when
safe we felt like we belonged and when we felt safe amongst the people with
we felt safe amongst the people with
we felt safe amongst the people with whom we lived and worked the natural
whom we lived and worked the natural
whom we lived and worked the natural human response is trust in cooperation
human response is trust in cooperation
human response is trust in cooperation it’s just what happens when we do not
it’s just what happens when we do not
it’s just what happens when we do not feel safe amongst the people with whom
feel safe amongst the people with whom
feel safe amongst the people with whom we work however the natural human
we work however the natural human
we work however the natural human inclination is cynicism paranoia
inclination is cynicism paranoia
inclination is cynicism paranoia mistrust and self-interest when we do
mistrust and self-interest when we do
mistrust and self-interest when we do not feel safe amongst the people with
not feel safe amongst the people with
not feel safe amongst the people with whom we work if our leaders do not make
whom we work if our leaders do not make
whom we work if our leaders do not make us feel safe we have no choice but to
us feel safe we have no choice but to
us feel safe we have no choice but to spend our own time in our own energy to
spend our own time in our own energy to
spend our own time in our own energy to protect ourselves from each other when
protect ourselves from each other when
protect ourselves from each other when we do not fear each other we naturally
we do not fear each other we naturally
we do not fear each other we naturally work together to face the dangers and
work together to face the dangers and
work together to face the dangers and seize the opportunities it’s the exact
seize the opportunities it’s the exact
seize the opportunities it’s the exact same thing in our modern business world
same thing in our modern business world
same thing in our modern business world there are forces that are a constant and
there are forces that are a constant and
there are forces that are a constant and beyond our control that are working to
beyond our control that are working to
beyond our control that are working to kill you right maybe I’m exaggerating
kill you right maybe I’m exaggerating
kill you right maybe I’m exaggerating but there are forces outside things like
but there are forces outside things like
but there are forces outside things like the uncertainty of an economy the ups
the uncertainty of an economy the ups
the uncertainty of an economy the ups and downs of a stock market a new
and downs of a stock market a new
and downs of a stock market a new technology that might render a business
technology that might render a business
technology that might render a business model obsolete overnight your
model obsolete overnight your
model obsolete overnight your competition that sometimes is trying to
competition that sometimes is trying to
competition that sometimes is trying to kill you
kill you
kill you it’s trying to destroy that product to
it’s trying to destroy that product to
it’s trying to destroy that product to put you out of business but at the very
put you out of business but at the very
put you out of business but at the very minimum is trying to frustrate your
minimum is trying to frustrate your
minimum is trying to frustrate your growth and steal your customers these
growth and steal your customers these
growth and steal your customers these forces are constant and you have no
forces are constant and you have no
forces are constant and you have no control over them and never will
control over them and never will
control over them and never will the only variable are the conditions
the only variable are the conditions
the only variable are the conditions inside the organization and when those
inside the organization and when those
inside the organization and when those conditions are set in a manner that
conditions are set in a manner that
conditions are set in a manner that allows us to feel like we can trust and
allows us to feel like we can trust and
allows us to feel like we can trust and cooperate we do this is what leaders are
cooperate we do this is what leaders are
cooperate we do this is what leaders are supposed to do there is an exact
supposed to do there is an exact
supposed to do there is an exact definition of leadership and it is not
definition of leadership and it is not
definition of leadership and it is not my opinion you know I I I love all the
my opinion you know I I I love all the
my opinion you know I I I love all the books that come out and all the articles
books that come out and all the articles
books that come out and all the articles what makes a great leader what are the
what makes a great leader what are the
what makes a great leader what are the five things you need to be a leader you
five things you need to be a leader you
five things you need to be a leader you need charisma you need vision you know
need charisma you need vision you know
need charisma you need vision you know all of these things I can tell you right
all of these things I can tell you right
all of these things I can tell you right now
now
now those things are sometimes useful but
those things are sometimes useful but
those things are sometimes useful but they’re not essential not
they’re not essential not
they’re not essential not everyone has vision does that mean
everyone has vision does that mean
everyone has vision does that mean they’re they’re not allowed to be
they’re they’re not allowed to be
they’re they’re not allowed to be leaders you know some people have
leaders you know some people have
leaders you know some people have remarkable charisma and some people
remarkable charisma and some people
remarkable charisma and some people don’t does that mean they will never
don’t does that mean they will never
don’t does that mean they will never lead of course it’s all nonsense
lead of course it’s all nonsense
lead of course it’s all nonsense you can’t manufacture these things some
you can’t manufacture these things some
you can’t manufacture these things some people have good strategic thinkers and
people have good strategic thinkers and
people have good strategic thinkers and some people are not some people are just
some people are not some people are just
some people are not some people are just naturally good at basketball and some
naturally good at basketball and some
naturally good at basketball and some people are not there are skills you can
people are not there are skills you can
people are not there are skills you can get better at them for sure but you’re
get better at them for sure but you’re
get better at them for sure but you’re either a visionary or not these are not
either a visionary or not these are not
either a visionary or not these are not things that we can manufacture in other
things that we can manufacture in other
things that we can manufacture in other words they’re not essential components
words they’re not essential components
words they’re not essential components for leadership there’s only one
for leadership there’s only one
for leadership there’s only one characteristic that I’m comfortable
characteristic that I’m comfortable
characteristic that I’m comfortable saying that all leaders must have to
saying that all leaders must have to
saying that all leaders must have to become leaders and that’s courage
become leaders and that’s courage
become leaders and that’s courage because leadership is hard and it often
because leadership is hard and it often
because leadership is hard and it often requires sacrifice and the the can that
requires sacrifice and the the can that
requires sacrifice and the the can that it will happen that you will have to put
it will happen that you will have to put
it will happen that you will have to put your interests your comforts your
your interests your comforts your
your interests your comforts your advantages aside so that others may gain
advantages aside so that others may gain
advantages aside so that others may gain and that sometimes really hard in fact
and that sometimes really hard in fact
and that sometimes really hard in fact standing up for others may mean that you
standing up for others may mean that you
standing up for others may mean that you might get your head chopped off you know
might get your head chopped off you know
might get your head chopped off you know a leader sometimes loses their job
a leader sometimes loses their job
a leader sometimes loses their job because they did the right thing right
because they did the right thing right
because they did the right thing right that comes with significant risk the
that comes with significant risk the
that comes with significant risk the choice to be a leader comes at
choice to be a leader comes at
choice to be a leader comes at significant risk and this is why not
significant risk and this is why not
significant risk and this is why not everyone chooses to be a leader
everyone chooses to be a leader
everyone chooses to be a leader leadership has nothing to do with rank
leadership has nothing to do with rank
leadership has nothing to do with rank it has nothing to do with the title you
it has nothing to do with the title you
it has nothing to do with the title you have on your card leadership is a choice
have on your card leadership is a choice
have on your card leadership is a choice that’s it I know many many people who
that’s it I know many many people who
that’s it I know many many people who sit in the senior echelons of a
sit in the senior echelons of a
sit in the senior echelons of a corporation and they are not leaders
corporation and they are not leaders
corporation and they are not leaders they are authorities and they have
they are authorities and they have
they are authorities and they have Authority and we do what they say
Authority and we do what they say
Authority and we do what they say because they have authority over us but
because they have authority over us but
because they have authority over us but we would not follow them I know many
we would not follow them I know many
we would not follow them I know many people who sit at the bottom of
people who sit at the bottom of
people who sit at the bottom of organizations who have no authority but
organizations who have no authority but
organizations who have no authority but they are absolutely leaders and the
they are absolutely leaders and the
they are absolutely leaders and the reason they are leaders is because they
reason they are leaders is because they
reason they are leaders is because they have made a choice they have chosen to
have made a choice they have chosen to
have made a choice they have chosen to look after the person to the left of
look after the person to the left of
look after the person to the left of them and they have chosen to look after
them and they have chosen to look after
them and they have chosen to look after the person to the right of them it
the person to the right of them it
the person to the right of them it doesn’t always mean they have to
doesn’t always mean they have to
doesn’t always mean they have to sacrifice their interests but when it
sacrifice their interests but when it
sacrifice their interests but when it really counts sometimes they choose to
really counts sometimes they choose to
really counts sometimes they choose to sacrifice their interests because it’s
sacrifice their interests because it’s
sacrifice their interests because it’s in the interest of the person to the
in the interest of the person to the
in the interest of the person to the left and to the right of them this is
left and to the right of them this is
left and to the right of them this is what leadership
what leadership
what leadership is the role of leaders is not an
is the role of leaders is not an
is the role of leaders is not an accident either it’s built into our
accident either it’s built into our
accident either it’s built into our anthropology it’s part of our survival
anthropology it’s part of our survival
anthropology it’s part of our survival the reason we have hierarchy and we have
the reason we have hierarchy and we have
the reason we have hierarchy and we have leaders for those times when we lived in
leaders for those times when we lived in
leaders for those times when we lived in these austere conditions we had a little
these austere conditions we had a little
these austere conditions we had a little bit of a problem as a very practical
bit of a problem as a very practical
bit of a problem as a very practical problem there wasn’t necessarily enough
problem there wasn’t necessarily enough
problem there wasn’t necessarily enough food to go around all the time you
food to go around all the time you
food to go around all the time you didn’t necessary don’t have supermarkets
didn’t necessary don’t have supermarkets
didn’t necessary don’t have supermarkets and cars we just go get milk sometimes
and cars we just go get milk sometimes
and cars we just go get milk sometimes there was food readily available and
there was food readily available and
there was food readily available and sometimes not which meant if someone
sometimes not which meant if someone
sometimes not which meant if someone brought home some food and we’re living
brought home some food and we’re living
brought home some food and we’re living in a population of up to a hundred and
in a population of up to a hundred and
in a population of up to a hundred and fifty we would all rush in to eat
fifty we would all rush in to eat
fifty we would all rush in to eat because we’re all hungry and if you were
because we’re all hungry and if you were
because we’re all hungry and if you were lucky enough to be built like a football
lucky enough to be built like a football
lucky enough to be built like a football player you could shove your way to the
player you could shove your way to the
player you could shove your way to the front of the line if you were the artist
front of the line if you were the artist
front of the line if you were the artist of the family you would get an elbow in
of the family you would get an elbow in
of the family you would get an elbow in the face this is not a good system for
the face this is not a good system for
the face this is not a good system for cooperation it’s not a good system for
cooperation it’s not a good system for
cooperation it’s not a good system for survival because the odds are that if I
survival because the odds are that if I
survival because the odds are that if I got punched in the face this afternoon
got punched in the face this afternoon
got punched in the face this afternoon I’m not gonna wake the guy if I see
I’m not gonna wake the guy if I see
I’m not gonna wake the guy if I see danger bad system and so we evolved into
danger bad system and so we evolved into
danger bad system and so we evolved into these hierarchical animals we are
these hierarchical animals we are
these hierarchical animals we are constantly assessing and judging each
constantly assessing and judging each
constantly assessing and judging each other
other
other whose alpha whose beta we are naturally
whose alpha whose beta we are naturally
whose alpha whose beta we are naturally hierarchical and we always organize
hierarchical and we always organize
hierarchical and we always organize ourselves in hierarchies so even in
ourselves in hierarchies so even in
ourselves in hierarchies so even in meetings we go to meeting like
meetings we go to meeting like
meetings we go to meeting like everybody’s equal I want you guys to
everybody’s equal I want you guys to
everybody’s equal I want you guys to work together it’s not gonna happen
work together it’s not gonna happen
work together it’s not gonna happen we are never equals we always assess we
we are never equals we always assess we
we are never equals we always assess we always judge we always allow some others
always judge we always allow some others
always judge we always allow some others some deference and the role of
some deference and the role of
some deference and the role of leadership and some of us defer and sort
leadership and some of us defer and sort
leadership and some of us defer and sort of take a more subordinate role it
of take a more subordinate role it
of take a more subordinate role it always happens not necessarily a bad
always happens not necessarily a bad
always happens not necessarily a bad thing and again the reasons are very
thing and again the reasons are very
thing and again the reasons are very practical based on our history because
practical based on our history because
practical based on our history because what would happen was when we would
what would happen was when we would
what would happen was when we would assess someone as our alpha and let me
assess someone as our alpha and let me
assess someone as our alpha and let me be clear your capacity to be an alpha in
be clear your capacity to be an alpha in
be clear your capacity to be an alpha in any population is not an absolute it is
any population is not an absolute it is
any population is not an absolute it is relative to the population you’re in so
relative to the population you’re in so
relative to the population you’re in so you might be a technologist or an
you might be a technologist or an
you might be a technologist or an engineer and you might think you’re the
engineer and you might think you’re the
engineer and you might think you’re the hottest best most fantastic engineer and
hottest best most fantastic engineer and
hottest best most fantastic engineer and so does everybody else and you walk
so does everybody else and you walk
so does everybody else and you walk around like this and you go take a dance
around like this and you go take a dance
around like this and you go take a dance class all of a sudden you egos not so
class all of a sudden you egos not so
class all of a sudden you egos not so big anymore right we’ve all had the
big anymore right we’ve all had the
big anymore right we’ve all had the experience right we’ve all had the
experience right we’ve all had the
experience right we’ve all had the experience where we shake someone’s hand
experience where we shake someone’s hand
experience where we shake someone’s hand and we’re nervous
and we’re nervous
and we’re nervous you’re not the alpha you know or when we
you’re not the alpha you know or when we
you’re not the alpha you know or when we consents with someone’s nervous meeting
consents with someone’s nervous meeting
consents with someone’s nervous meeting us you’re the alpha right it’s it’s a
us you’re the alpha right it’s it’s a
us you’re the alpha right it’s it’s a relative scale so when we assess that
relative scale so when we assess that
relative scale so when we assess that someone in the population is our is
someone in the population is our is
someone in the population is our is alpha we voluntarily step back and allow
alpha we voluntarily step back and allow
alpha we voluntarily step back and allow them first choice of meat and first rays
them first choice of meat and first rays
them first choice of meat and first rays of mate we let them eat first we may not
of mate we let them eat first we may not
of mate we let them eat first we may not get the best choice of meat but we will
get the best choice of meat but we will
get the best choice of meat but we will eat eventually and we didn’t have to get
eat eventually and we didn’t have to get
eat eventually and we didn’t have to get an elbow in the face to get that food
an elbow in the face to get that food
an elbow in the face to get that food good system to this day we are very
good system to this day we are very
good system to this day we are very comfortable with paying deference and
comfortable with paying deference and
comfortable with paying deference and offering advantages to those more senior
offering advantages to those more senior
offering advantages to those more senior than us there’s not a single person in
than us there’s not a single person in
than us there’s not a single person in this room zero that has a problem with
this room zero that has a problem with
this room zero that has a problem with somebody more senior than you at the
somebody more senior than you at the
somebody more senior than you at the company making more money than you as a
company making more money than you as a
company making more money than you as a salary by having a bigger salary than
salary by having a bigger salary than
salary by having a bigger salary than you doesn’t bother you at all you might
you doesn’t bother you at all you might
you doesn’t bother you at all you might think they’re an idiot but it doesn’t
think they’re an idiot but it doesn’t
think they’re an idiot but it doesn’t actually bother you that they make more
actually bother you that they make more
actually bother you that they make more money than you because they outrank you
money than you because they outrank you
money than you because they outrank you no issue it doesn’t bother us at all
no issue it doesn’t bother us at all
no issue it doesn’t bother us at all that somebody more senior than us has a
that somebody more senior than us has a
that somebody more senior than us has a bigger office or a better parking space
bigger office or a better parking space
bigger office or a better parking space it is of no issue whatsoever in fact we
it is of no issue whatsoever in fact we
it is of no issue whatsoever in fact we very often find ourselves deferring to
very often find ourselves deferring to
very often find ourselves deferring to our alphas doing nice things for our
our alphas doing nice things for our
our alphas doing nice things for our foes we open doors for them and call
foes we open doors for them and call
foes we open doors for them and call them sir and ma’am and get them tea and
them sir and ma’am and get them tea and
them sir and ma’am and get them tea and they didn’t even ask I can promise you
they didn’t even ask I can promise you
they didn’t even ask I can promise you that if as you were walking out of this
that if as you were walking out of this
that if as you were walking out of this room if Steven Speilberg happened to
room if Steven Speilberg happened to
room if Steven Speilberg happened to walked in walk in you would hold the
walked in walk in you would hold the
walked in walk in you would hold the door open for him and then you would go
door open for him and then you would go
door open for him and then you would go home and tell your spouse or your
home and tell your spouse or your
home and tell your spouse or your boyfriend or your girlfriend you’ll
boyfriend or your girlfriend you’ll
boyfriend or your girlfriend you’ll never believe what happened today I held
never believe what happened today I held
never believe what happened today I held the door open for Steven Speilberg how
the door open for Steven Speilberg how
the door open for Steven Speilberg how come you don’t advertise when you hold
come you don’t advertise when you hold
come you don’t advertise when you hold the door open for anybody else it’s
the door open for anybody else it’s
the door open for anybody else it’s because we’re proud to sometimes do
because we’re proud to sometimes do
because we’re proud to sometimes do menial labor for those who we perceive
menial labor for those who we perceive
menial labor for those who we perceive as alphas in our system we’re proud to
as alphas in our system we’re proud to
as alphas in our system we’re proud to work for the groups that they lead and
work for the groups that they lead and
work for the groups that they lead and the organizations that they lead by the
the organizations that they lead by the
the organizations that they lead by the way you can’t lead a company you can run
way you can’t lead a company you can run
way you can’t lead a company you can run a company you can only lead people and
a company you can only lead people and
a company you can only lead people and so this whole idea of deference and how
so this whole idea of deference and how
so this whole idea of deference and how we always deference to volunteer to
we always deference to volunteer to
we always deference to volunteer to these alphas is a natural human response
these alphas is a natural human response
these alphas is a natural human response and it’s a survival instinct and it’s
and it’s a survival instinct and it’s
and it’s a survival instinct and it’s all about this and that’s the point
all about this and that’s the point
all about this and that’s the point none of those perks that you get for
none of those perks that you get for
none of those perks that you get for being the leader for being the alpha
being the leader for being the alpha
being the leader for being the alpha none of them come free they come at a
none of them come free they come at a
none of them come free they come at a very high expense you see the group is
very high expense you see the group is
very high expense you see the group is not dumb
not dumb
not dumb we expect that the person who’s better
we expect that the person who’s better
we expect that the person who’s better fed the person who’s actually stronger
fed the person who’s actually stronger
fed the person who’s actually stronger or smarter than us the person who has a
or smarter than us the person who has a
or smarter than us the person who has a higher self-confidence has more
higher self-confidence has more
higher self-confidence has more self-confidence because of all our our
self-confidence because of all our our
self-confidence because of all our our love and deference in hello sir and
love and deference in hello sir and
love and deference in hello sir and hello ma’am and actually boosts their
hello ma’am and actually boosts their
hello ma’am and actually boosts their self-confidence we expect that this more
self-confidence we expect that this more
self-confidence we expect that this more confidence stronger better fed person
confidence stronger better fed person
confidence stronger better fed person when danger threatens the tribe we
when danger threatens the tribe we
when danger threatens the tribe we expect them to rush towards the danger
expect them to rush towards the danger
expect them to rush towards the danger to protect us that’s the cost of
to protect us that’s the cost of
to protect us that’s the cost of leadership that’s why we gave you first
leadership that’s why we gave you first
leadership that’s why we gave you first choice of mate because you might die and
choice of mate because you might die and
choice of mate because you might die and we want to keep your genes in the gene
we want to keep your genes in the gene
we want to keep your genes in the gene pool we’re not stupid and this is what
pool we’re not stupid and this is what
pool we’re not stupid and this is what it means to be a leader the willingness
it means to be a leader the willingness
it means to be a leader the willingness to rush towards the danger to protect
to rush towards the danger to protect
to rush towards the danger to protect those in your care it is a choice you
those in your care it is a choice you
those in your care it is a choice you don’t have to be a leader it is a choice
don’t have to be a leader it is a choice
don’t have to be a leader it is a choice if you don’t like the costs of
if you don’t like the costs of
if you don’t like the costs of leadership you may not accept the perks
leadership you may not accept the perks
leadership you may not accept the perks of leadership because they do not come
of leadership because they do not come
of leadership because they do not come for free this is the reason why we are
for free this is the reason why we are
for free this is the reason why we are so viscerally offended by some of the
so viscerally offended by some of the
so viscerally offended by some of the banking CEOs have these disproportionate
banking CEOs have these disproportionate
banking CEOs have these disproportionate salaries and bonus structures it’s not
salaries and bonus structures it’s not
salaries and bonus structures it’s not the money that offends us it’s that we
the money that offends us it’s that we
the money that offends us it’s that we know deep inside us that they have
know deep inside us that they have
know deep inside us that they have violated the very definition of what it
violated the very definition of what it
violated the very definition of what it means to be a leader they have accepted
means to be a leader they have accepted
means to be a leader they have accepted all of the perks and bonuses and
all of the perks and bonuses and
all of the perks and bonuses and benefits of being the leader and yet
benefits of being the leader and yet
benefits of being the leader and yet they’re not willing to make any of the
they’re not willing to make any of the
they’re not willing to make any of the sacrifices for the role that they have
sacrifices for the role that they have
sacrifices for the role that they have accepted in other words we know that
accepted in other words we know that
accepted in other words we know that they allowed their people to be
they allowed their people to be
they allowed their people to be sacrificed for them to keep their
sacrificed for them to keep their
sacrificed for them to keep their bonuses and perks and advantages worse
bonuses and perks and advantages worse
bonuses and perks and advantages worse sometimes they chose to sacrifice their
sometimes they chose to sacrifice their
sometimes they chose to sacrifice their people to protect their bonuses and
people to protect their bonuses and
people to protect their bonuses and their perks this is what so offends us
their perks this is what so offends us
their perks this is what so offends us it’s not the money if I told you we’re
it’s not the money if I told you we’re
it’s not the money if I told you we’re going to give a hundred and fifty
going to give a hundred and fifty
going to give a hundred and fifty million dollar bonus to Nelson Mandela
million dollar bonus to Nelson Mandela
million dollar bonus to Nelson Mandela does anyone have a problem with that
does anyone have a problem with that
does anyone have a problem with that no how about a 250 million dollar bonus
no how about a 250 million dollar bonus
no how about a 250 million dollar bonus to mother Teresa got an issue with that
to mother Teresa got an issue with that
to mother Teresa got an issue with that no it’s not the money it’s not the money
no it’s not the money it’s not the money
no it’s not the money it’s not the money it’s that leadership is a choice and in
it’s that leadership is a choice and in
it’s that leadership is a choice and in our modern day and age unfortunately
our modern day and age unfortunately
our modern day and age unfortunately many of the people who like to call
many of the people who like to call
many of the people who like to call themselves leaders are not leaders at
themselves leaders are not leaders at
themselves leaders are not leaders at all
all
all they are authorities that’s all they are
they are authorities that’s all they are
they are authorities that’s all they are and we have to do what they say because
and we have to do what they say because
and we have to do what they say because they have authority over us but we would
they have authority over us but we would
they have authority over us but we would not follow them and this is a problem
not follow them and this is a problem
not follow them and this is a problem because when we do not feel that they
because when we do not feel that they
because when we do not feel that they have our backs we we do not feel safe
have our backs we we do not feel safe
have our backs we we do not feel safe working inside their organizations
working inside their organizations
working inside their organizations they force us to spend our time and our
they force us to spend our time and our
they force us to spend our time and our energy to protect ourselves from them
energy to protect ourselves from them
energy to protect ourselves from them and the organization itself suffers it’s
and the organization itself suffers it’s
and the organization itself suffers it’s what happens it’s ironic to me
what happens it’s ironic to me
what happens it’s ironic to me that organisations like your own who
that organisations like your own who
that organisations like your own who want to drive innovation and ideas and
want to drive innovation and ideas and
want to drive innovation and ideas and new ways of thinking would in the same
new ways of thinking would in the same
new ways of thinking would in the same breath lay people off because they
breath lay people off because they
breath lay people off because they didn’t make the numbers in one year you
didn’t make the numbers in one year you
didn’t make the numbers in one year you do realize that those two concepts are
do realize that those two concepts are
do realize that those two concepts are completely counterproductive it’s like
completely counterproductive it’s like
completely counterproductive it’s like talking to a CEO and I ask what are your
talking to a CEO and I ask what are your
talking to a CEO and I ask what are your priorities they say we have two
priorities they say we have two
priorities they say we have two priorities innovation and efficiency not
priorities innovation and efficiency not
priorities innovation and efficiency not possible there is nothing efficient
possible there is nothing efficient
possible there is nothing efficient about innovation try fail try fail try
about innovation try fail try fail try
about innovation try fail try fail try fail try fail try fail try fail succeed
fail try fail try fail try fail succeed
fail try fail try fail try fail succeed not efficient
not efficient
not efficient it takes so you throw money to try
it takes so you throw money to try
it takes so you throw money to try things out you can be innovative or you
things out you can be innovative or you
things out you can be innovative or you can be efficient you can be efficient in
can be efficient you can be efficient in
can be efficient you can be efficient in hope for innovation and you can be
hope for innovation and you can be
hope for innovation and you can be innovative and hope for efficiency
innovative and hope for efficiency
innovative and hope for efficiency there’s always gonna be one subordinate
there’s always gonna be one subordinate
there’s always gonna be one subordinate to the other not that not better or
to the other not that not better or
to the other not that not better or worse but let’s not kid ourselves and
worse but let’s not kid ourselves and
worse but let’s not kid ourselves and think that they can be equal grounds
think that they can be equal grounds
think that they can be equal grounds they cannot it is impossible but worse
they cannot it is impossible but worse
they cannot it is impossible but worse an organization that claims or hopes or
an organization that claims or hopes or
an organization that claims or hopes or desires or aspires to be innovative must
desires or aspires to be innovative must
desires or aspires to be innovative must at every expense commit themselves to
at every expense commit themselves to
at every expense commit themselves to the safety of their people because only
the safety of their people because only
the safety of their people because only when we feel safe and protected will we
when we feel safe and protected will we
when we feel safe and protected will we voluntarily commit ourselves the support
voluntarily commit ourselves the support
voluntarily commit ourselves the support of each other and the advancement of the
of each other and the advancement of the
of each other and the advancement of the vision there are very simple ways to do
vision there are very simple ways to do
vision there are very simple ways to do this
here are just a few great leaders would
here are just a few great leaders would never sacrifice the numbers would never
never sacrifice the numbers would never
never sacrifice the numbers would never sacrifice the people to save the numbers
sacrifice the people to save the numbers
sacrifice the people to save the numbers great leaders would sacrifice the
great leaders would sacrifice the
great leaders would sacrifice the numbers to save the people and so when
numbers to save the people and so when
numbers to save the people and so when we live in a day and age where our
we live in a day and age where our
we live in a day and age where our leaders are so comfortable sending you
leaders are so comfortable sending you
leaders are so comfortable sending you home to tell your spouse and your kids
home to tell your spouse and your kids
home to tell your spouse and your kids I’m sorry I no longer have an income
I’m sorry I no longer have an income
I’m sorry I no longer have an income because the company had to make its
because the company had to make its
because the company had to make its numbers for the year forget about the
numbers for the year forget about the
numbers for the year forget about the people who lost their jobs what about
people who lost their jobs what about
people who lost their jobs what about the people who didn’t get laid off how
the people who didn’t get laid off how
the people who didn’t get laid off how inspired do you think they feel to come
inspired do you think they feel to come
inspired do you think they feel to come back to work every day how do you how
back to work every day how do you how
back to work every day how do you how safe do you think they feel do you think
safe do you think they feel do you think
safe do you think they feel do you think we’re gonna give our best knowing at the
we’re gonna give our best knowing at the
we’re gonna give our best knowing at the next time if the company doesn’t make
next time if the company doesn’t make
next time if the company doesn’t make its numbers by the way which may or may
its numbers by the way which may or may
its numbers by the way which may or may not have anything to do with us remember
not have anything to do with us remember
not have anything to do with us remember all of those outside dangers the ups and
all of those outside dangers the ups and
all of those outside dangers the ups and downs of technologies the ups and downs
downs of technologies the ups and downs
downs of technologies the ups and downs of stock markets the ups and downs of
of stock markets the ups and downs of
of stock markets the ups and downs of economies you think when you have a bad
economies you think when you have a bad
economies you think when you have a bad year you set your children down and say
year you set your children down and say
year you set your children down and say kids it’s been a bad year we have to get
kids it’s been a bad year we have to get
kids it’s been a bad year we have to get rid of one of you or worse or worse I
rid of one of you or worse or worse I
rid of one of you or worse or worse I got to keep my Mercedes and so it’s
got to keep my Mercedes and so it’s
got to keep my Mercedes and so it’s either you or the car and we’ve picked
either you or the car and we’ve picked
either you or the car and we’ve picked you right know we tighten the belt we
you right know we tighten the belt we
you right know we tighten the belt we work together we figure out ways to make
work together we figure out ways to make
work together we figure out ways to make it happen to see it through the hard
it happen to see it through the hard
it happen to see it through the hard times we cannot judge the quality of a
times we cannot judge the quality of a
times we cannot judge the quality of a crew based on how they perform in good
crew based on how they perform in good
crew based on how they perform in good times we judge a quality of the crew by
times we judge a quality of the crew by
times we judge a quality of the crew by how they perform in rough waters and
how they perform in rough waters and
how they perform in rough waters and unfortunately we throw our crew
unfortunately we throw our crew
unfortunately we throw our crew overboard when we hit rough waters what
overboard when we hit rough waters what
overboard when we hit rough waters what makes them want to commit to see the
makes them want to commit to see the
makes them want to commit to see the ships make it through the rough waters
ships make it through the rough waters
ships make it through the rough waters what they do is they sit down and watch
what they do is they sit down and watch
what they do is they sit down and watch their own backs because nobody else is
their own backs because nobody else is
their own backs because nobody else is gonna watch my back there is no
gonna watch my back there is no
gonna watch my back there is no innovation and in a group like that
innovation and in a group like that
innovation and in a group like that there is no innovation in a group like
there is no innovation in a group like
there is no innovation in a group like that backstabbing ideas stealing plenty
that backstabbing ideas stealing plenty
that backstabbing ideas stealing plenty of that nothing personal
of that nothing personal
of that nothing personal gotta look after numero uno
gotta look after numero uno
gotta look after numero uno so number one people come first numbers
so number one people come first numbers
so number one people come first numbers are always subordinate to people numbers
are always subordinate to people numbers
are always subordinate to people numbers will not rescue you in hard times people
will not rescue you in hard times people
will not rescue you in hard times people will numbers will not come up with new
will numbers will not come up with new
will numbers will not come up with new ideas
ideas
ideas people will numbers are not innovative
people will numbers are not innovative
people will numbers are not innovative people are that’s number one another one
people are that’s number one another one
people are that’s number one another one which is really really really easy is
which is really really really easy is
which is really really really easy is honesty it’s really easy to be honest
honesty it’s really easy to be honest
honesty it’s really easy to be honest just tell the truth and if you tell the
just tell the truth and if you tell the
just tell the truth and if you tell the truth on a regular basis we will say you
truth on a regular basis we will say you
truth on a regular basis we will say you have integrity that’s all it means he’s
have integrity that’s all it means he’s
have integrity that’s all it means he’s a really basic concepts so for example
a really basic concepts so for example
a really basic concepts so for example if somebody calls and a secretary picks
if somebody calls and a secretary picks
if somebody calls and a secretary picks up the phone and says Dave’s on the
up the phone and says Dave’s on the
up the phone and says Dave’s on the phone and you say damn I’m not here
phone and you say damn I’m not here
phone and you say damn I’m not here you’ve just sanctioned lying inside your
you’ve just sanctioned lying inside your
you’ve just sanctioned lying inside your organization that’s what you’ve done you
organization that’s what you’ve done you
organization that’s what you’ve done you have said that when it suits you even if
have said that when it suits you even if
have said that when it suits you even if these lies are small you may tell lies
these lies are small you may tell lies
these lies are small you may tell lies that was dishonest I went to visit
that was dishonest I went to visit
that was dishonest I went to visit Quantico Marine base where the Marine
Quantico Marine base where the Marine
Quantico Marine base where the Marine Corps chooses selects their officers and
Corps chooses selects their officers and
Corps chooses selects their officers and on the day I was there true story
on the day I was there true story
on the day I was there true story I was waiting in a conference room for
I was waiting in a conference room for
I was waiting in a conference room for the colonel in charge of OCS to come and
the colonel in charge of OCS to come and
the colonel in charge of OCS to come and give us a briefing on on the base about
give us a briefing on on the base about
give us a briefing on on the base about about OCS about the selection process
about OCS about the selection process
about OCS about the selection process and he arrived late Marines don’t ever
and he arrived late Marines don’t ever
and he arrived late Marines don’t ever arrive late and he showed up late he
arrive late and he showed up late he
arrive late and he showed up late he came in and apologized he said I’m sorry
came in and apologized he said I’m sorry
came in and apologized he said I’m sorry we’ve had an incident with one of our
we’ve had an incident with one of our
we’ve had an incident with one of our Marines so I go what happened you know
Marines so I go what happened you know
Marines so I go what happened you know he said well we’re considering throwing
he said well we’re considering throwing
he said well we’re considering throwing him out of OCS which means throw him out
him out of OCS which means throw him out
him out of OCS which means throw him out of the Marine Corps like I’m thinking
of the Marine Corps like I’m thinking
of the Marine Corps like I’m thinking what law did he break what did he do so
what law did he break what did he do so
what law did he break what did he do so I said what did he do and the colonel
I said what did he do and the colonel
I said what did he do and the colonel said he fell asleep on watch and I said
said he fell asleep on watch and I said
said he fell asleep on watch and I said that’s it he fell asleep on watch in the
that’s it he fell asleep on watch in the
that’s it he fell asleep on watch in the woods of Virginia you know I’m like you
woods of Virginia you know I’m like you
woods of Virginia you know I’m like you guys are tough he said and then he
guys are tough he said and then he
guys are tough he said and then he explained he said no you don’t
explained he said no you don’t
explained he said no you don’t understand he said and we asked him
understand he said and we asked him
understand he said and we asked him about it he denied it when we asked him
about it he denied it when we asked him
about it he denied it when we asked him about it again he denied it again and
about it again he denied it again and
about it again he denied it again and only when we gave him irrefutable proof
only when we gave him irrefutable proof
only when we gave him irrefutable proof did he say quote I want to take
did he say quote I want to take
did he say quote I want to take responsibility for my actions the
responsibility for my actions the
responsibility for my actions the problem we have he said is we believe
problem we have he said is we believe
problem we have he said is we believe you take responsibility for your actions
you take responsibility for your actions
you take responsibility for your actions at the time you perform your actions not
at the time you perform your actions not
at the time you perform your actions not at the time you get caught we have
at the time you get caught we have
at the time you get caught we have another Marine who fell asleep on watch
another Marine who fell asleep on watch
another Marine who fell asleep on watch he admitted it he got punished we have
he admitted it he got punished we have
he admitted it he got punished we have no problem with him and he went on to
no problem with him and he went on to
no problem with him and he went on to explain he says you have to understand I
explain he says you have to understand I
explain he says you have to understand I cannot put this marine in a leadership
cannot put this marine in a leadership
cannot put this marine in a leadership position where they’re responsible for
position where they’re responsible for
position where they’re responsible for lives of other Marines because of their
lives of other Marines because of their
lives of other Marines because of their in a combat situation and his Marines
in a combat situation and his Marines
in a combat situation and his Marines doubt for one second
doubt for one second
doubt for one second that the words coming out of his mouth
that the words coming out of his mouth
that the words coming out of his mouth are anything but the truth if they
are anything but the truth if they
are anything but the truth if they believe for one second that the words he
believe for one second that the words he
believe for one second that the words he is speaking are only to make himself
is speaking are only to make himself
is speaking are only to make himself look better or cover his own ass trusts
look better or cover his own ass trusts
look better or cover his own ass trusts will break down in the whole group and
will break down in the whole group and
will break down in the whole group and people will die now
people will die now
people will die now we are not in life-and-death situations
we are not in life-and-death situations
we are not in life-and-death situations but the way our minds interpret
but the way our minds interpret
but the way our minds interpret information that it’s given to us is in
information that it’s given to us is in
information that it’s given to us is in terms of life and death this is why we
terms of life and death this is why we
terms of life and death this is why we don’t trust politicians they tell us the
don’t trust politicians they tell us the
don’t trust politicians they tell us the things we want to hear we don’t prima
things we want to hear we don’t prima
things we want to hear we don’t prima facie disagree with anything we’ve been
facie disagree with anything we’ve been
facie disagree with anything we’ve been told but we know that they don’t believe
told but we know that they don’t believe
told but we know that they don’t believe the things that they’re saying and so we
the things that they’re saying and so we
the things that they’re saying and so we as human beings were very very smart and
as human beings were very very smart and
as human beings were very very smart and this is always ingrained in us we always
this is always ingrained in us we always
this is always ingrained in us we always make sure just to keep a safe distance
make sure just to keep a safe distance
make sure just to keep a safe distance from anybody who we don’t believe is
from anybody who we don’t believe is
from anybody who we don’t believe is honest because if we were to find
honest because if we were to find
honest because if we were to find ourselves in a life-and-death situation
ourselves in a life-and-death situation
ourselves in a life-and-death situation with them you know what I’m gonna if I
with them you know what I’m gonna if I
with them you know what I’m gonna if I had to gamble I’m gonna say won’t go
had to gamble I’m gonna say won’t go
had to gamble I’m gonna say won’t go with them when someone is honest they’re
with them when someone is honest they’re
with them when someone is honest they’re willing to tell us good news they’re
willing to tell us good news they’re
willing to tell us good news they’re willing to tell us bad news they’re
willing to tell us bad news they’re
willing to tell us bad news they’re willing to be upfront with them even if
willing to be upfront with them even if
willing to be upfront with them even if it’s news that we don’t want to hear
it’s news that we don’t want to hear
it’s news that we don’t want to hear even if it’s not in our interest we’re
even if it’s not in our interest we’re
even if it’s not in our interest we’re okay with it we actually trust them hey
okay with it we actually trust them hey
okay with it we actually trust them hey listen I I gotta be honest with you your
listen I I gotta be honest with you your
listen I I gotta be honest with you your performance has been really bad these
performance has been really bad these
performance has been really bad these days I love this area we’re supposed to
days I love this area we’re supposed to
days I love this area we’re supposed to give sandwiches give them the good news
give sandwiches give them the good news
give sandwiches give them the good news before you get to the bad news right so
before you get to the bad news right so
before you get to the bad news right so give them something general and generic
give them something general and generic
give them something general and generic that they don’t believe anyway hey
that they don’t believe anyway hey
that they don’t believe anyway hey you’re really smart and on this one
you’re really smart and on this one
you’re really smart and on this one project that you did that you’re really
project that you did that you’re really
project that you did that you’re really complete like it’s really specific when
complete like it’s really specific when
complete like it’s really specific when they give us the negative right in other
they give us the negative right in other
they give us the negative right in other words we didn’t believe the positive in
words we didn’t believe the positive in
words we didn’t believe the positive in the first place we knew they were just
the first place we knew they were just
the first place we knew they were just biding their time to get to the negative
biding their time to get to the negative
biding their time to get to the negative honesty I’ll give you another example of
honesty I’ll give you another example of
honesty I’ll give you another example of honesty and how we respond to it okay
honesty and how we respond to it okay
honesty and how we respond to it okay we’ve all had this happen did you get an
we’ve all had this happen did you get an
we’ve all had this happen did you get an email that says to you to your Simon you
email that says to you to your Simon you
email that says to you to your Simon you you I’d get that you wouldn’t get that
you I’d get that you wouldn’t get that
you I’d get that you wouldn’t get that if you get that send it to me dear Simon
if you get that send it to me dear Simon
if you get that send it to me dear Simon haven’t talked to you in years
haven’t talked to you in years
haven’t talked to you in years I hope you’re doing well congratulations
I hope you’re doing well congratulations
I hope you’re doing well congratulations on your success it’s really amazing
on your success it’s really amazing
on your success it’s really amazing would love to catch up and get a cup of
would love to catch up and get a cup of
would love to catch up and get a cup of tea sometime by the way I’m if you could
tea sometime by the way I’m if you could
tea sometime by the way I’m if you could go to this website I’m trying to raise
go to this website I’m trying to raise
go to this website I’m trying to raise money for a project I’m doing it would
money for a project I’m doing it would
money for a project I’m doing it would really appreciate if you could vote for
really appreciate if you could vote for
really appreciate if you could vote for me or tweet it out thanks a lot Dave and
me or tweet it out thanks a lot Dave and
me or tweet it out thanks a lot Dave and what do you do when you get something
what do you do when you get something
what do you do when you get something like that
like that
like that you’re like you know
you’re like you know
you’re like you know right now what have we simply reversed
right now what have we simply reversed
right now what have we simply reversed the information dear Simon I’m trying to
the information dear Simon I’m trying to
the information dear Simon I’m trying to raise money for this project I’m doing
raise money for this project I’m doing
raise money for this project I’m doing would really appreciate if you could
would really appreciate if you could
would really appreciate if you could click on the link and vote for me and
click on the link and vote for me and
click on the link and vote for me and maybe even tweet it out haven’t seen you
maybe even tweet it out haven’t seen you
maybe even tweet it out haven’t seen you in years hope you’re doing really well
in years hope you’re doing really well
in years hope you’re doing really well congratulations all your success would
congratulations all your success would
congratulations all your success would love to get together with you for a cup
love to get together with you for a cup
love to get together with you for a cup of tea sometime Dave in other words tell
of tea sometime Dave in other words tell
of tea sometime Dave in other words tell me the reason you sent me the email
me the reason you sent me the email
me the reason you sent me the email right the niceties are fine but that’s
right the niceties are fine but that’s
right the niceties are fine but that’s not the reason you sent me the email it
not the reason you sent me the email it
not the reason you sent me the email it was dishonest it was disingenuous
was dishonest it was disingenuous
was dishonest it was disingenuous honesty is such a simple thing right
honesty is such a simple thing right
honesty is such a simple thing right it’s such a simple thing and when it is
it’s such a simple thing and when it is
it’s such a simple thing and when it is afforded to us we respond with loyalty
afforded to us we respond with loyalty
afforded to us we respond with loyalty and trust and commitment and devotion
and trust and commitment and devotion
and trust and commitment and devotion and loyalty because why wouldn’t we by
and loyalty because why wouldn’t we by
and loyalty because why wouldn’t we by telling me accurate information it helps
telling me accurate information it helps
telling me accurate information it helps me better survive I like that I
me better survive I like that I
me better survive I like that I appreciate it I’m gonna stand next to
appreciate it I’m gonna stand next to
appreciate it I’m gonna stand next to the honest one
the honest one
the honest one honesty is king hard but important and
honesty is king hard but important and
honesty is king hard but important and if we screw up be honest about the screw
if we screw up be honest about the screw
if we screw up be honest about the screw up I want you to know I wasn’t honest
up I want you to know I wasn’t honest
up I want you to know I wasn’t honest with you I was in a weird position and I
with you I was in a weird position and I
with you I was in a weird position and I should have told you the truth and I
should have told you the truth and I
should have told you the truth and I didn’t I got embarrassed and then I made
didn’t I got embarrassed and then I made
didn’t I got embarrassed and then I made it worse I know I I don’t I don’t know I
it worse I know I I don’t I don’t know I
it worse I know I I don’t I don’t know I didn’t sorry I you know like we can be
didn’t sorry I you know like we can be
didn’t sorry I you know like we can be honest about the failings even we can
honest about the failings even we can
honest about the failings even we can accept punishments great organizations
accept punishments great organizations
accept punishments great organizations that people scrub you can be punished
that people scrub you can be punished
that people scrub you can be punished but it doesn’t mean you’ll lose your job
but it doesn’t mean you’ll lose your job
but it doesn’t mean you’ll lose your job if we fear that we will lose our jobs we
if we fear that we will lose our jobs we
if we fear that we will lose our jobs we don’t work in safe organizations if we
don’t work in safe organizations if we
don’t work in safe organizations if we fear getting in trouble that’s okay when
fear getting in trouble that’s okay when
fear getting in trouble that’s okay when we fear getting in trouble for my
we fear getting in trouble for my
we fear getting in trouble for my parents we don’t fear that they’re gonna
parents we don’t fear that they’re gonna
parents we don’t fear that they’re gonna throw us out of the house right same
throw us out of the house right same
throw us out of the house right same thing same thing
thing same thing
thing same thing here’s another thing that is easy to do
here’s another thing that is easy to do
here’s another thing that is easy to do and is a component of leadership right
allowing others to fail my friend David
allowing others to fail my friend David mark hey who wrote an amazing book
mark hey who wrote an amazing book
mark hey who wrote an amazing book called turned the ship around check it
called turned the ship around check it
called turned the ship around check it out ma rqu ET was a naval captain’s a
out ma rqu ET was a naval captain’s a
out ma rqu ET was a naval captain’s a captain of a submarine nuclear-powered
captain of a submarine nuclear-powered
captain of a submarine nuclear-powered los angeles-class past attack sub and
los angeles-class past attack sub and
los angeles-class past attack sub and mark a believed like many of us do that
mark a believed like many of us do that
mark a believed like many of us do that his credibility as a leader was closely
his credibility as a leader was closely
his credibility as a leader was closely tied to his competence to his
tied to his competence to his
tied to his competence to his intelligence you know we believe that we
intelligence you know we believe that we
intelligence you know we believe that we have to know as much or more than those
have to know as much or more than those
have to know as much or more than those in our report because this is what gives
in our report because this is what gives
in our report because this is what gives us credibility as leaders right and so
us credibility as leaders right and so
us credibility as leaders right and so in typical mark a fashion when he was
in typical mark a fashion when he was
in typical mark a fashion when he was assigned to one of the great honors of
assigned to one of the great honors of
assigned to one of the great honors of his career to be captain of his own
his career to be captain of his own
his career to be captain of his own submarine the USS Olympia he spent a
submarine the USS Olympia he spent a
submarine the USS Olympia he spent a year learning every button every switch
year learning every button every switch
year learning every button every switch every pipe every valve of the submarine
every pipe every valve of the submarine
every pipe every valve of the submarine he went through the dossiers of his crew
he went through the dossiers of his crew
he went through the dossiers of his crew he knew everything about his crew he was
he knew everything about his crew he was
he knew everything about his crew he was gonna be prepared and he was gonna know
gonna be prepared and he was gonna know
gonna be prepared and he was gonna know as much or more than everybody else on
as much or more than everybody else on
as much or more than everybody else on board because he was the captain now he
board because he was the captain now he
board because he was the captain now he had to he had no choice two weeks before
had to he had no choice two weeks before
had to he had no choice two weeks before he took command of the Olympia he got a
he took command of the Olympia he got a
he took command of the Olympia he got a phone call that says yeah you’re not
phone call that says yeah you’re not
phone call that says yeah you’re not gonna be the captain of the Olympia
gonna be the captain of the Olympia
gonna be the captain of the Olympia you’re gonna be the captain of the
you’re gonna be the captain of the
you’re gonna be the captain of the SantaFe it was a slightly newer
SantaFe it was a slightly newer
SantaFe it was a slightly newer submarine still in Ellis angeles-class
submarine still in Ellis angeles-class
submarine still in Ellis angeles-class submarine but mark I realized because it
submarine but mark I realized because it
submarine but mark I realized because it was slightly new some of the things were
was slightly new some of the things were
was slightly new some of the things were different and he didn’t want anybody to
different and he didn’t want anybody to
different and he didn’t want anybody to know that he didn’t know everything and
know that he didn’t know everything and
know that he didn’t know everything and so he kind of kept it to himself and
so he kind of kept it to himself and
so he kind of kept it to himself and pretended he knew everything but that’s
pretended he knew everything but that’s
pretended he knew everything but that’s okay you know he’s a smart guy as a
okay you know he’s a smart guy as a
okay you know he’s a smart guy as a competent guy yeah obviously trusted him
competent guy yeah obviously trusted him
competent guy yeah obviously trusted him enough to be captain he was fine then
enough to be captain he was fine then
enough to be captain he was fine then there was another little wrinkle where
there was another little wrinkle where
there was another little wrinkle where the Olympia was the best rated crew in
the Olympia was the best rated crew in
the Olympia was the best rated crew in the United States submarine fleet the
the United States submarine fleet the
the United States submarine fleet the Santa Fe was the worst rated crew in the
Santa Fe was the worst rated crew in the
Santa Fe was the worst rated crew in the submarine fleet they ranked last or
submarine fleet they ranked last or
submarine fleet they ranked last or close to last and almost every readiness
close to last and almost every readiness
close to last and almost every readiness measurement in the entire some in what
measurement in the entire some in what
measurement in the entire some in what the Navy had right but mark I figured
the Navy had right but mark I figured
the Navy had right but mark I figured that’s okay
that’s okay
that’s okay I have a bad crew that’s all right I’m a
I have a bad crew that’s all right I’m a
I have a bad crew that’s all right I’m a gonna be a good leader if I give good
gonna be a good leader if I give good
gonna be a good leader if I give good orders I’ll have a good ship and if I
orders I’ll have a good ship and if I
orders I’ll have a good ship and if I give great orders I’ll have a great ship
give great orders I’ll have a great ship
give great orders I’ll have a great ship so they set sail and about two or three
so they set sail and about two or three
so they set sail and about two or three days into the into into being
days into the into into being
days into the into into being out there you know when they got ready
out there you know when they got ready
out there you know when they got ready he’s like barking orders get ready for
he’s like barking orders get ready for
he’s like barking orders get ready for this get ready for that and everybody
this get ready for that and everybody
this get ready for that and everybody was following his orders enough they
was following his orders enough they
was following his orders enough they went up to see it was great feeling
went up to see it was great feeling
went up to see it was great feeling everybody when they do it you say right
everybody when they do it you say right
everybody when they do it you say right and about two or three days out they
and about two or three days out they
and about two or three days out they were submerged and they decided to run
were submerged and they decided to run
were submerged and they decided to run an exercise so they turned off the
an exercise so they turned off the
an exercise so they turned off the reactor manually and pretended that they
reactor manually and pretended that they
reactor manually and pretended that they are having a meltdown and they ran the
are having a meltdown and they ran the
are having a meltdown and they ran the boat on battery power
boat on battery power
boat on battery power it’s called EPM right and mark’ decided
it’s called EPM right and mark’ decided
it’s called EPM right and mark’ decided he wanted to add a little tension make
he wanted to add a little tension make
he wanted to add a little tension make the see how well they would do with with
the see how well they would do with with
the see how well they would do with with more difficult situation then he gave a
more difficult situation then he gave a
more difficult situation then he gave a simple order ahead two thirds and what
simple order ahead two thirds and what
simple order ahead two thirds and what that means is run the boat 2/3 its
that means is run the boat 2/3 its
that means is run the boat 2/3 its maximum speed to his side was his
maximum speed to his side was his
maximum speed to his side was his navigator who was the second in command
navigator who was the second in command
navigator who was the second in command at the time at on the on the on the in
at the time at on the on the on the in
at the time at on the on the on the in the in the bridge and he was also the
the in the bridge and he was also the
the in the bridge and he was also the most experienced sailor on board he’d
most experienced sailor on board he’d
most experienced sailor on board he’d had two and a half years aboard the
had two and a half years aboard the
had two and a half years aboard the Santa Fe and he repeated the order ahead
Santa Fe and he repeated the order ahead
Santa Fe and he repeated the order ahead two thirds and nothing happened and
two thirds and nothing happened and
two thirds and nothing happened and seaman Jones junior sailor sitting at
seaman Jones junior sailor sitting at
seaman Jones junior sailor sitting at the controls was squirming literally
the controls was squirming literally
the controls was squirming literally squirming in his seat
squirming in his seat
squirming in his seat so mark hey piers out from the side of
so mark hey piers out from the side of
so mark hey piers out from the side of his periscope and says seaman Jones
his periscope and says seaman Jones
his periscope and says seaman Jones what’s the problem and seaman Jones
what’s the problem and seaman Jones
what’s the problem and seaman Jones replies sir there is no two third
replies sir there is no two third
replies sir there is no two third setting apparently on this slightly
setting apparently on this slightly
setting apparently on this slightly newer Los Angeles but there was no two
newer Los Angeles but there was no two
newer Los Angeles but there was no two third setting on the EPM so he turns to
third setting on the EPM so he turns to
third setting on the EPM so he turns to his navigator he says did you know this
his navigator he says did you know this
his navigator he says did you know this and the guy goes mm-hmm
he said then why did you give the order
he said then why did you give the order he said because you told me to
he said because you told me to
he said because you told me to and that’s when mark a realizes he’s
and that’s when mark a realizes he’s
and that’s when mark a realizes he’s aboard a ship he doesn’t understand and
aboard a ship he doesn’t understand and
aboard a ship he doesn’t understand and he has a crew that’s trained for
he has a crew that’s trained for
he has a crew that’s trained for compliance it’s not like you can just
compliance it’s not like you can just
compliance it’s not like you can just turn around and ask for a new boat or
turn around and ask for a new boat or
turn around and ask for a new boat or change a crew out we in the private
change a crew out we in the private
change a crew out we in the private sector think that we have an advantage
sector think that we have an advantage
sector think that we have an advantage because we can hire and fire people
because we can hire and fire people
because we can hire and fire people you’re assuming that we’re hiring and
you’re assuming that we’re hiring and
you’re assuming that we’re hiring and firing the right people we think with it
firing the right people we think with it
firing the right people we think with it when things don’t work just change the
when things don’t work just change the
when things don’t work just change the people get rid of them get rid of the
people get rid of them get rid of the
people get rid of them get rid of the weak links mark a didn’t have this this
weak links mark a didn’t have this this
weak links mark a didn’t have this this is his crew he’s stuck with it and it’s
is his crew he’s stuck with it and it’s
is his crew he’s stuck with it and it’s not like in anything else in the world
not like in anything else in the world
not like in anything else in the world in submarines there’s no one person who
in submarines there’s no one person who
in submarines there’s no one person who dies you either all live or you all die
dies you either all live or you all die
dies you either all live or you all die that’s it those are your options on a
that’s it those are your options on a
that’s it those are your options on a submarine and sir Mark a is forced to
submarine and sir Mark a is forced to
submarine and sir Mark a is forced to literally re-examine everything he
literally re-examine everything he
literally re-examine everything he understands about leadership because bad
understands about leadership because bad
understands about leadership because bad things will happen if this is the way it
things will happen if this is the way it
things will happen if this is the way it goes and so one of the things he
goes and so one of the things he
goes and so one of the things he realized is he had a permission-based
realized is he had a permission-based
realized is he had a permission-based Society aboard his boat sir permission
Society aboard his boat sir permission
Society aboard his boat sir permission to dive to 400 feet permission granted
to dive to 400 feet permission granted
to dive to 400 feet permission granted eyes are diving to 4 in defeat in other
eyes are diving to 4 in defeat in other
eyes are diving to 4 in defeat in other words all the authority all of the
words all the authority all of the
words all the authority all of the accountability lies with the person in
accountability lies with the person in
accountability lies with the person in charge with the captain if something
charge with the captain if something
charge with the captain if something goes wrong the captain allowed it to
goes wrong the captain allowed it to
goes wrong the captain allowed it to happen
happen
happen mark Abe and the words permission to
mark Abe and the words permission to
mark Abe and the words permission to aboard his boat and he replaced them
aboard his boat and he replaced them
aboard his boat and he replaced them with I intend to the hierarchy is not
with I intend to the hierarchy is not
with I intend to the hierarchy is not affected at all the chain of command is
affected at all the chain of command is
affected at all the chain of command is not affected at all the difference is
not affected at all the difference is
not affected at all the difference is psychological
psychological
psychological I intend to divert to foreigner fee all
I intend to divert to foreigner fee all
I intend to divert to foreigner fee all right
right
right all the accountability lies with the
all the accountability lies with the
all the accountability lies with the person performing the action now and so
person performing the action now and so
person performing the action now and so what started to happen was people took
what started to happen was people took
what started to happen was people took their jobs more seriously and they
their jobs more seriously and they
their jobs more seriously and they started to ask each other for help
started to ask each other for help
started to ask each other for help because where things went wrong and
because where things went wrong and
because where things went wrong and instead of wanting to get permission
instead of wanting to get permission
instead of wanting to get permission from the boss now if the bus asked a
from the boss now if the bus asked a
from the boss now if the bus asked a question you wanted to be able to have
question you wanted to be able to have
question you wanted to be able to have the answer
the answer
the answer which means when the bus says did you
which means when the bus says did you
which means when the bus says did you check the depths sometimes he asked and
check the depths sometimes he asked and
check the depths sometimes he asked and sometimes he didn’t did you check the
sometimes he didn’t did you check the
sometimes he didn’t did you check the depth of course I check the dose what
depth of course I check the dose what
depth of course I check the dose what are the depths 400 you know in other
are the depths 400 you know in other
are the depths 400 you know in other words you could never be caught
words you could never be caught
words you could never be caught not knowing before you made a decision
not knowing before you made a decision
not knowing before you made a decision accountability went up there are lots of
accountability went up there are lots of
accountability went up there are lots of other things that mark’ did which he
other things that mark’ did which he
other things that mark’ did which he talked about in his book within a short
talked about in his book within a short
talked about in his book within a short period of time the crew of the Santa Fe
period of time the crew of the Santa Fe
period of time the crew of the Santa Fe became the highest rated crew in naval
became the highest rated crew in naval
became the highest rated crew in naval history not that year not the submarine
history not that year not the submarine
history not that year not the submarine fleet in naval history same people same
fleet in naval history same people same
fleet in naval history same people same equipment it’s not the people it’s the
equipment it’s not the people it’s the
equipment it’s not the people it’s the environment it’s always the environment
environment it’s always the environment
environment it’s always the environment that people are fine it’s always the
that people are fine it’s always the
that people are fine it’s always the environment and this is what leadership
environment and this is what leadership
environment and this is what leadership is one of the things mark’ realizes in
is one of the things mark’ realizes in
is one of the things mark’ realizes in most organizations the people at the top
most organizations the people at the top
most organizations the people at the top have all of the authority but none of
have all of the authority but none of
have all of the authority but none of the information and the people who are
the information and the people who are
the information and the people who are actually performing the jobs have all
actually performing the jobs have all
actually performing the jobs have all the information but none of the
the information but none of the
the information but none of the authority and in most organizations they
authority and in most organizations they
authority and in most organizations they stride to get the information up no push
stride to get the information up no push
stride to get the information up no push the authority down this is what creates
the authority down this is what creates
the authority down this is what creates great organizations and what that does
great organizations and what that does
great organizations and what that does is it makes us feel that our work and
is it makes us feel that our work and
is it makes us feel that our work and our lives have value we want to be given
our lives have value we want to be given
our lives have value we want to be given the opportunity to make mistakes we want
the opportunity to make mistakes we want
the opportunity to make mistakes we want to be given the opportunity to work hard
to be given the opportunity to work hard
to be given the opportunity to work hard and have responsibility it feels good to
and have responsibility it feels good to
and have responsibility it feels good to work hard to have responsibly of
work hard to have responsibly of
work hard to have responsibly of something if somebody else we’ve all had
something if somebody else we’ve all had
something if somebody else we’ve all had the experience sometimes junior
the experience sometimes junior
the experience sometimes junior sometimes senior in our jobs I can
sometimes senior in our jobs I can
sometimes senior in our jobs I can remember in my own career I used to have
remember in my own career I used to have
remember in my own career I used to have a boss who did the opposite and I would
a boss who did the opposite and I would
a boss who did the opposite and I would write I would write something and she
write I would write something and she
write I would write something and she would covered in red pen and tell me to
would covered in red pen and tell me to
would covered in red pen and tell me to make her changes and so go make her
make her changes and so go make her
make her changes and so go make her changes I come back and she’d covered
changes I come back and she’d covered
changes I come back and she’d covered and repented to me to make her changes
and repented to me to make her changes
and repented to me to make her changes and at some point I stopped caring about
and at some point I stopped caring about
and at some point I stopped caring about the quality of my first draft because I
the quality of my first draft because I
the quality of my first draft because I knew she’s just gonna change it all to
knew she’s just gonna change it all to
knew she’s just gonna change it all to whatever she wanted anyway
whatever she wanted anyway
whatever she wanted anyway no longer felt valuable or valued as
no longer felt valuable or valued as
no longer felt valuable or valued as opposed to telling me the macro issues
opposed to telling me the macro issues
opposed to telling me the macro issues she had this is not clear I know what
she had this is not clear I know what
she had this is not clear I know what you’re trying to say but it doesn’t come
you’re trying to say but it doesn’t come
you’re trying to say but it doesn’t come across try again
across try again
across try again responsibility accountability I remember
responsibility accountability I remember
responsibility accountability I remember the first time that somebody gave me
the first time that somebody gave me
the first time that somebody gave me accountability
accountability
accountability I had to produce something that I had to
I had to produce something that I had to
I had to produce something that I had to send out to the client the norm was to
send out to the client the norm was to
send out to the client the norm was to show it to my boss before it went out to
show it to my boss before it went out to
show it to my boss before it went out to the client except this time he decided
the client except this time he decided
the client except this time he decided to leave early and I said would you owe
to leave early and I said would you owe
to leave early and I said would you owe me to email it to you before you know
me to email it to you before you know
me to email it to you before you know before it goes out he goes no good night
before it goes out he goes no good night
before it goes out he goes no good night make sure it goes out tonight bye now I
make sure it goes out tonight bye now I
make sure it goes out tonight bye now I knew what good was and I knew what it
knew what good was and I knew what it
knew what good was and I knew what it had to be done and guess what he was
had to be done and guess what he was
had to be done and guess what he was fine and I worked hard I wanted to do it
fine and I worked hard I wanted to do it
fine and I worked hard I wanted to do it right one of the things great leaders do
right one of the things great leaders do
right one of the things great leaders do is they allow us to try and fail and one
is they allow us to try and fail and one
is they allow us to try and fail and one other thing mark a torx one of the
other thing mark a torx one of the
other thing mark a torx one of the marquee talks about is the importance of
marquee talks about is the importance of
marquee talks about is the importance of training and the importance of practice
training and the importance of practice
training and the importance of practice in the points of small projects because
in the points of small projects because
in the points of small projects because you can punch a hole in the side of the
you can punch a hole in the side of the
you can punch a hole in the side of the ship above the waterline and you fix it
ship above the waterline and you fix it
ship above the waterline and you fix it it costs some money whatever but you do
it costs some money whatever but you do
it costs some money whatever but you do that over and over again so that you
that over and over again so that you
that over and over again so that you don’t punch a hole in the side of the
don’t punch a hole in the side of the
don’t punch a hole in the side of the ship below the waterline in training
ship below the waterline in training
ship below the waterline in training metrics are supposed to go down because
metrics are supposed to go down because
metrics are supposed to go down because you want people to try hard and fail and
you want people to try hard and fail and
you want people to try hard and fail and find out where the line is in combat
find out where the line is in combat
find out where the line is in combat training you want them to get shot
training you want them to get shot
training you want them to get shot because you want them to find where
because you want them to find where
because you want them to find where getting shot happens you don’t want you
getting shot happens you don’t want you
getting shot happens you don’t want you don’t want to outscore everybody else in
don’t want to outscore everybody else in
don’t want to outscore everybody else in training it’s ridiculous right this is
training it’s ridiculous right this is
training it’s ridiculous right this is the time to push the limits or give
the time to push the limits or give
the time to push the limits or give people little projects that at the worst
people little projects that at the worst
people little projects that at the worst think about what we do for a living
think about what we do for a living
think about what we do for a living right nobody here’s looking for a cure
right nobody here’s looking for a cure
right nobody here’s looking for a cure for cancer or working in an ER the worst
for cancer or working in an ER the worst
for cancer or working in an ER the worst thing we can do the absolute worst is
thing we can do the absolute worst is
thing we can do the absolute worst is lose a multi-billion dollar corporation
lose a multi-billion dollar corporation
lose a multi-billion dollar corporation some money
some money
some money and not enough that will get noticed and
and not enough that will get noticed and
and not enough that will get noticed and it is enough to get noticed it won’t put
it is enough to get noticed it won’t put
it is enough to get noticed it won’t put you out of business
you out of business
you out of business like seriously death and destruction and
like seriously death and destruction and
like seriously death and destruction and Armageddon are nowhere to be seen
that’s the worst and so when we have
that’s the worst and so when we have leaders that understand that and allow
leaders that understand that and allow
leaders that understand that and allow us to try and fail and try and fail and
us to try and fail and try and fail and
us to try and fail and try and fail and understand that if we screw it up it’s
understand that if we screw it up it’s
understand that if we screw it up it’s okay the ships not gonna sink now try
okay the ships not gonna sink now try
okay the ships not gonna sink now try again let’s sit down and talk about
again let’s sit down and talk about
again let’s sit down and talk about maybe what you would like to do
maybe what you would like to do
maybe what you would like to do differently next time I want you to
differently next time I want you to
differently next time I want you to learn I want you to try again kind of
learn I want you to try again kind of
learn I want you to try again kind of like what we do with our kids and that’s
like what we do with our kids and that’s
like what we do with our kids and that’s the final point the closest analogy I
the final point the closest analogy I
the final point the closest analogy I can give to you about what leadership is
can give to you about what leadership is
can give to you about what leadership is is parenting think about what makes a
is parenting think about what makes a
is parenting think about what makes a great parent you know first of all not
great parent you know first of all not
great parent you know first of all not having kids is a better life you got you
having kids is a better life you got you
having kids is a better life you got you get a bigger house you take nicer
get a bigger house you take nicer
get a bigger house you take nicer vacations you can get the car you want
vacations you can get the car you want
vacations you can get the car you want not the car you have to get right much
not the car you have to get right much
not the car you have to get right much more sleep right yet we choose for some
more sleep right yet we choose for some
more sleep right yet we choose for some reason to have children we choose to
reason to have children we choose to
reason to have children we choose to make these sacrifices because in time
make these sacrifices because in time
make these sacrifices because in time it’s kind of worth it to see this little
it’s kind of worth it to see this little
it’s kind of worth it to see this little thing grow up and make something of
thing grow up and make something of
thing grow up and make something of themselves that we we got to look after
themselves that we we got to look after
themselves that we we got to look after it’s kind of worth it
it’s kind of worth it
it’s kind of worth it the problem with leadership the problem
the problem with leadership the problem
the problem with leadership the problem with parenting is they’re both like
with parenting is they’re both like
with parenting is they’re both like exercise is they cannot be measured in
exercise is they cannot be measured in
exercise is they cannot be measured in small discrete chunks I can give you a
small discrete chunks I can give you a
small discrete chunks I can give you a compelling presentation about the
compelling presentation about the
compelling presentation about the importance of exercise and they’ll
importance of exercise and they’ll
importance of exercise and they’ll change your life and improve the quality
change your life and improve the quality
change your life and improve the quality of your life and let people live longer
of your life and let people live longer
of your life and let people live longer and you’ll believe me and you’ll go to
and you’ll believe me and you’ll go to
and you’ll believe me and you’ll go to the gym and you’ll come back and you’ll
the gym and you’ll come back and you’ll
the gym and you’ll come back and you’ll look in the mirror and you will see
look in the mirror and you will see
look in the mirror and you will see nothing but you go the next day and you
nothing but you go the next day and you
nothing but you go the next day and you come back and you look in the mirror and
come back and you look in the mirror and
come back and you look in the mirror and you will see nothing and worse you’re in
you will see nothing and worse you’re in
you will see nothing and worse you’re in pain and so you have no metrics to show
pain and so you have no metrics to show
pain and so you have no metrics to show there’s any value to anything I’ve told
there’s any value to anything I’ve told
there’s any value to anything I’ve told you so you stop but if you can stick
you so you stop but if you can stick
you so you stop but if you can stick with it after three months you look at
with it after three months you look at
with it after three months you look at an old picture of yourself and I can’t
an old picture of yourself and I can’t
an old picture of yourself and I can’t believe I ever looked like that I can’t
believe I ever looked like that I can’t
believe I ever looked like that I can’t I can’t believe it leadership and
I can’t believe it leadership and
I can’t believe it leadership and parenting the same you have no idea if
parenting the same you have no idea if
parenting the same you have no idea if you’re being a good parent on a daily
you’re being a good parent on a daily
you’re being a good parent on a daily basis none in fact sometimes you’re a
basis none in fact sometimes you’re a
basis none in fact sometimes you’re a bad parent
bad parent
bad parent [Music]
[Music]
[Music] but you kind of have a sense of what it
but you kind of have a sense of what it
but you kind of have a sense of what it should be and you stick with it and
should be and you stick with it and
should be and you stick with it and there are these little glimmers that you
there are these little glimmers that you
there are these little glimmers that you get that make you proud that you’re kind
get that make you proud that you’re kind
get that make you proud that you’re kind of doing the right thing that the
of doing the right thing that the
of doing the right thing that the sacrifice is worth it
sacrifice is worth it
sacrifice is worth it like the little things that the kids do
like the little things that the kids do
like the little things that the kids do but you won’t actually see a return on
but you won’t actually see a return on
but you won’t actually see a return on your investment investment for like 30
your investment investment for like 30
your investment investment for like 30 years you know some of our parents are
years you know some of our parents are
years you know some of our parents are still waiting for us right leadership is
still waiting for us right leadership is
still waiting for us right leadership is the same I haven’t I have no way of
the same I haven’t I have no way of
the same I haven’t I have no way of measuring that you’re being a good
measuring that you’re being a good
measuring that you’re being a good leader on a daily basis even the best
leader on a daily basis even the best
leader on a daily basis even the best leaders are sometimes terrible leaders
leaders are sometimes terrible leaders
leaders are sometimes terrible leaders on a daily basis
on a daily basis
on a daily basis there’s no good metric the problem is is
there’s no good metric the problem is is
there’s no good metric the problem is is it’s very hard to measure in short
it’s very hard to measure in short
it’s very hard to measure in short discreet packets but it’s very easy to
discreet packets but it’s very easy to
discreet packets but it’s very easy to measure over distance over time that’s
measure over distance over time that’s
measure over distance over time that’s the problem
the problem
the problem good good leadership is obvious you’ve
good good leadership is obvious you’ve
good good leadership is obvious you’ve measured in things like churn you know
measured in things like churn you know
measured in things like churn you know how many and what’s the average lifespan
how many and what’s the average lifespan
how many and what’s the average lifespan of your employees
of your employees
of your employees I love reading all these reports and say
I love reading all these reports and say
I love reading all these reports and say well the trend is that people are
well the trend is that people are
well the trend is that people are spending less and less time at their
spending less and less time at their
spending less and less time at their jobs now and maybe it’s because they’re
jobs now and maybe it’s because they’re
jobs now and maybe it’s because they’re looking for more adventure no it’s
looking for more adventure no it’s
looking for more adventure no it’s because they don’t feel safe and why
because they don’t feel safe and why
because they don’t feel safe and why would they stick around there’s no
would they stick around there’s no
would they stick around there’s no loyalty it’s not a good trend it’s a
loyalty it’s not a good trend it’s a
loyalty it’s not a good trend it’s a symptom parenting think about what a
symptom parenting think about what a
symptom parenting think about what a great parent is a great parent is
great parent is a great parent is
great parent is a great parent is willing to sacrifice givethem type of
willing to sacrifice givethem type of
willing to sacrifice givethem type of themselves you know discipline when
themselves you know discipline when
themselves you know discipline when necessary provide opportunities provide
necessary provide opportunities provide
necessary provide opportunities provide education also this young little thing
education also this young little thing
education also this young little thing can grow up and achieve more than they
can grow up and achieve more than they
can grow up and achieve more than they thought they ever could for themselves
thought they ever could for themselves
thought they ever could for themselves what’s a great leader somebody’s willing
what’s a great leader somebody’s willing
what’s a great leader somebody’s willing to sacrifice and give themselves and
to sacrifice and give themselves and
to sacrifice and give themselves and provide opportunities education
provide opportunities education
provide opportunities education discipline when necessary sometimes help
discipline when necessary sometimes help
discipline when necessary sometimes help them up sometimes make them get up
them up sometimes make them get up
them up sometimes make them get up themselves or is it the so they’ll grow
themselves or is it the so they’ll grow
themselves or is it the so they’ll grow up and build confidence and achieve
up and build confidence and achieve
up and build confidence and achieve things I couldn’t even achieve for
things I couldn’t even achieve for
things I couldn’t even achieve for myself same thing
myself same thing
myself same thing there’s a photograph in the New York
there’s a photograph in the New York
there’s a photograph in the New York Times a bunch of months ago you remember
Times a bunch of months ago you remember
Times a bunch of months ago you remember those shootings in Kenya and the amazing
those shootings in Kenya and the amazing
those shootings in Kenya and the amazing thing was there was a photographer who
thing was there was a photographer who
thing was there was a photographer who was on the scene usually we see the
was on the scene usually we see the
was on the scene usually we see the aftermath right and this particular one
aftermath right and this particular one
aftermath right and this particular one there was a photographer in the mall and
there was a photographer in the mall and
there was a photographer in the mall and so we got to see pictures of what was
so we got to see pictures of what was
so we got to see pictures of what was going on and there’s one photograph you
going on and there’s one photograph you
going on and there’s one photograph you can look it up it’s online there’s one
can look it up it’s online there’s one
can look it up it’s online there’s one footage Taylor Hicks is the
footage Taylor Hicks is the
footage Taylor Hicks is the photographer’s name not the same Taylor
photographer’s name not the same Taylor
photographer’s name not the same Taylor Hicks there’s a photographer de Graaff
Hicks there’s a photographer de Graaff
Hicks there’s a photographer de Graaff of a mother lying on top of her child
of a mother lying on top of her child
of a mother lying on top of her child okay now think about that at the sound
okay now think about that at the sound
okay now think about that at the sound of a gun it’s a mother’s instinct to
of a gun it’s a mother’s instinct to
of a gun it’s a mother’s instinct to throw herself on to her child
throw herself on to her child
throw herself on to her child potentially risking her own life to
potentially risking her own life to
potentially risking her own life to ensure that the life of this young
ensure that the life of this young
ensure that the life of this young precious thing will survive her now on
precious thing will survive her now on
precious thing will survive her now on other days mom gets to do what mom says
other days mom gets to do what mom says
other days mom gets to do what mom says because I’m the mom and sometimes mom
because I’m the mom and sometimes mom
because I’m the mom and sometimes mom takes the liberties and enjoys the
takes the liberties and enjoys the
takes the liberties and enjoys the liberties of being the leader and being
liberties of being the leader and being
liberties of being the leader and being the one in charge but when it matters
the one in charge but when it matters
the one in charge but when it matters when the child’s life survival are at
when the child’s life survival are at
when the child’s life survival are at stake there’s no question what a good
stake there’s no question what a good
stake there’s no question what a good mother does they throw themselves on top
mother does they throw themselves on top
mother does they throw themselves on top of their child no question vast even at
of their child no question vast even at
of their child no question vast even at personal sacrifice that’s called
personal sacrifice that’s called
personal sacrifice that’s called leadership
leadership
leadership that’s what our leaders do they can
that’s what our leaders do they can
that’s what our leaders do they can enjoy the trappings enjoy the perks
enjoy the trappings enjoy the perks
enjoy the trappings enjoy the perks enjoy the parking spaces enjoy the money
enjoy the parking spaces enjoy the money
enjoy the parking spaces enjoy the money nobody says you have to give them up in
nobody says you have to give them up in
nobody says you have to give them up in fact we would be upset if you gave them
fact we would be upset if you gave them
fact we would be upset if you gave them up because it’s our pleasure to do these
up because it’s our pleasure to do these
up because it’s our pleasure to do these things for you you know can you imagine
things for you you know can you imagine
things for you you know can you imagine if Steven Spielberg you know you made
if Steven Spielberg you know you made
if Steven Spielberg you know you made him a cup of coffees I can make my own
him a cup of coffees I can make my own
him a cup of coffees I can make my own cup it actually would feel bad like we
cup it actually would feel bad like we
cup it actually would feel bad like we want well we want to do these things it
want well we want to do these things it
want well we want to do these things it brings us joy to do these things just
brings us joy to do these things just
brings us joy to do these things just like it brings our kids Joy’s joy to
like it brings our kids Joy’s joy to
like it brings our kids Joy’s joy to make us proud and it gives us joy to
make us proud and it gives us joy to
make us proud and it gives us joy to make our leaders proud we want to do
make our leaders proud we want to do
make our leaders proud we want to do right by them but we do so with the
right by them but we do so with the
right by them but we do so with the knowledge that they would sacrifice
knowledge that they would sacrifice
knowledge that they would sacrifice themselves for us back in the Marine
themselves for us back in the Marine
themselves for us back in the Marine Corps this idea of leadership is viewed
Corps this idea of leadership is viewed
Corps this idea of leadership is viewed as a responsibility not as a rank you
as a responsibility not as a rank you
as a responsibility not as a rank you will never he’ll use words spoke in the
will never he’ll use words spoke in the
will never he’ll use words spoke in the Marines you will never hear the words I
Marines you will never hear the words I
Marines you will never hear the words I am a leader I believe I have what it
am a leader I believe I have what it
am a leader I believe I have what it takes to be a leader I aspire to be a
takes to be a leader I aspire to be a
takes to be a leader I aspire to be a leader those words do not exist here are
leader those words do not exist here are
leader those words do not exist here are the words they speak I’m a leader of
the words they speak I’m a leader of
the words they speak I’m a leader of Marines I believe I have what it takes
Marines I believe I have what it takes
Marines I believe I have what it takes to be a leader of Marines I aspire to be
to be a leader of Marines I aspire to be
to be a leader of Marines I aspire to be a good leader of Marines in their own
a good leader of Marines in their own
a good leader of Marines in their own vernacular they view leadership as a
vernacular they view leadership as a
vernacular they view leadership as a responsibility to another human being
responsibility to another human being
responsibility to another human being and not a rank to be attained it’s the
and not a rank to be attained it’s the
and not a rank to be attained it’s the same for us you’re not a leader you’re a
same for us you’re not a leader you’re a
same for us you’re not a leader you’re a leader of people and to say I am a
leader of people and to say I am a
leader of people and to say I am a leader is false I’m a leader of people I
leader is false I’m a leader of people I
leader is false I’m a leader of people I aspire to be a leader of people I
aspire to be a leader of people I
aspire to be a leader of people I believe I have what it takes to be a
believe I have what it takes to be a
believe I have what it takes to be a leader of people I want to be the best
leader of people I want to be the best
leader of people I want to be the best leader of people I can possibly be and
leader of people I can possibly be and
leader of people I can possibly be and we are reminded every time we speak the
we are reminded every time we speak the
we are reminded every time we speak the words that our responsibilities to
words that our responsibilities to
words that our responsibilities to another person like the word parent I am
another person like the word parent I am
another person like the word parent I am a parent inherent in that word is that
a parent inherent in that word is that
a parent inherent in that word is that there’s a child you can’t call yourself
there’s a child you can’t call yourself
there’s a child you can’t call yourself a parent without a child I’m a parent of
a parent without a child I’m a parent of
a parent without a child I’m a parent of a child it comes with certain
a child it comes with certain
a child it comes with certain responsibilities inherent as does
responsibilities inherent as does
responsibilities inherent as does leadership
leadership
leadership and so this manifests in some funny ways
and so this manifests in some funny ways
and so this manifests in some funny ways in the Marine Corps if you go to any
in the Marine Corps if you go to any
in the Marine Corps if you go to any chow hall anywhere in the world on any
chow hall anywhere in the world on any
chow hall anywhere in the world on any Marine base what you will see is they
Marine base what you will see is they
Marine base what you will see is they will line up in rank order during chat
will line up in rank order during chat
will line up in rank order during chat I’m most junior man eats first most
I’m most junior man eats first most
I’m most junior man eats first most senior man eats last it is not in any
senior man eats last it is not in any
senior man eats last it is not in any rulebook and no one tells them they have
rulebook and no one tells them they have
rulebook and no one tells them they have to it happens organically because of the
to it happens organically because of the
to it happens organically because of the way they simply view the responsibility
way they simply view the responsibility
way they simply view the responsibility of leadership that I as the leader like
of leadership that I as the leader like
of leadership that I as the leader like a parent would let my child eat before I
a parent would let my child eat before I
a parent would let my child eat before I eat that’s just what we do and so that’s
eat that’s just what we do and so that’s
eat that’s just what we do and so that’s one of the ways it shows up I was told a
one of the ways it shows up I was told a
one of the ways it shows up I was told a true story
true story
true story I was told a story of a Marine officer
I was told a story of a Marine officer
I was told a story of a Marine officer who was deployed and they had they were
who was deployed and they had they were
who was deployed and they had they were eating among with the group and the that
eating among with the group and the that
eating among with the group and the that officer made sure that his men ate first
officer made sure that his men ate first
officer made sure that his men ate first as is the custom in the Marine Corps and
as is the custom in the Marine Corps and
as is the custom in the Marine Corps and they ran out of food the officer didn’t
they ran out of food the officer didn’t
they ran out of food the officer didn’t get to eat so when they went out back
get to eat so when they went out back
get to eat so when they went out back into the field all of his men brought
into the field all of his men brought
into the field all of his men brought him some of their food so that he may
him some of their food so that he may
him some of their food so that he may eat this is what happens when we as
eat this is what happens when we as
eat this is what happens when we as leaders commit to the safety of our
leaders commit to the safety of our
leaders commit to the safety of our people our people will give us their
people our people will give us their
people our people will give us their blood sweat and tears and they will make
blood sweat and tears and they will make
blood sweat and tears and they will make their own sacrifices to ensure that we
their own sacrifices to ensure that we
their own sacrifices to ensure that we are kept safe and to ensure that our
are kept safe and to ensure that our
are kept safe and to ensure that our visions are advanced we cannot sit here
visions are advanced we cannot sit here
visions are advanced we cannot sit here with our arms folded and simply complain
with our arms folded and simply complain
with our arms folded and simply complain that our leadership doesn’t look after
that our leadership doesn’t look after
that our leadership doesn’t look after us that our leadership doesn’t get it
us that our leadership doesn’t get it
us that our leadership doesn’t get it that they would soon as sacrifice us to
that they would soon as sacrifice us to
that they would soon as sacrifice us to save the numbers and they would never
save the numbers and they would never
save the numbers and they would never sacrifice the numbers to save us that
sacrifice the numbers to save us that
sacrifice the numbers to save us that they listen to Wall Street they don’t
they listen to Wall Street they don’t
they listen to Wall Street they don’t put people first they claim they drive
put people first they claim they drive
put people first they claim they drive innovation but they’re not creating the
innovation but they’re not creating the
innovation but they’re not creating the environment that would create innovation
environment that would create innovation
environment that would create innovation we cannot complain
we cannot complain
we cannot complain because we must be the leaders we wish
because we must be the leaders we wish
because we must be the leaders we wish we had we have a person to the left of
we had we have a person to the left of
we had we have a person to the left of us and we have a person to the right of
us and we have a person to the right of
us and we have a person to the right of us that we can take responsibility for
us that we can take responsibility for
us that we can take responsibility for sure you don’t love your job but do they
sure you don’t love your job but do they
sure you don’t love your job but do they are you committing yourself to ensuring
are you committing yourself to ensuring
are you committing yourself to ensuring that they feel happy that they feel safe
that they feel happy that they feel safe
that they feel happy that they feel safe that they have the job they love that
that they have the job they love that
that they have the job they love that they feel like they’re learning that
they feel like they’re learning that
they feel like they’re learning that they feel they have opportunity we have
they feel they have opportunity we have
they feel they have opportunity we have entire sections in the book shop called
entire sections in the book shop called
entire sections in the book shop called self-help we have no sections called
self-help we have no sections called
self-help we have no sections called help others and yet the science is clear
help others and yet the science is clear
help others and yet the science is clear our own sense of happiness our own sense
our own sense of happiness our own sense
our own sense of happiness our own sense of fulfillment our health and indeed the
of fulfillment our health and indeed the
of fulfillment our health and indeed the success of the organization itself are
success of the organization itself are
success of the organization itself are tied entirely
tied entirely
tied entirely tarah willingness to serve those in our
tarah willingness to serve those in our
tarah willingness to serve those in our tribe to look after those who would we
tribe to look after those who would we
tribe to look after those who would we we would call brother and sister which
we would call brother and sister which
we would call brother and sister which we don’t do in companies we have
we don’t do in companies we have
we don’t do in companies we have colleagues in the military they have
colleagues in the military they have
colleagues in the military they have brothers and they have sisters we don’t
brothers and they have sisters we don’t
brothers and they have sisters we don’t always like our brothers and sisters but
always like our brothers and sisters but
always like our brothers and sisters but my goodness you threatened my brother or
my goodness you threatened my brother or
my goodness you threatened my brother or my sister and you got to deal with me
my sister and you got to deal with me
my sister and you got to deal with me [Music]
[Music]
[Music] thanks very much
thanks very much
thanks very much [Applause]
thank you very much thank you very much
thank you very much thank you very much we have time for questions yes and back
[Music]
[Music] so the question was why is it that the
so the question was why is it that the
so the question was why is it that the military has great leaders where they
military has great leaders where they
military has great leaders where they have low talent for challenging
have low talent for challenging
have low talent for challenging Authority where in corporations where we
Authority where in corporations where we
Authority where in corporations where we have culture of challenging Authority we
have culture of challenging Authority we
have culture of challenging Authority we seem to lack good leaders or there seems
seem to lack good leaders or there seems
seem to lack good leaders or there seems to be a dwindling number when you talk
to be a dwindling number when you talk
to be a dwindling number when you talk about challenging Authority what are you
about challenging Authority what are you
about challenging Authority what are you talking about you know when we’re
talking about you know when we’re
talking about you know when we’re talking about challenging conventional
talking about challenging conventional
talking about challenging conventional thoughts and conventional ideas and
thoughts and conventional ideas and
thoughts and conventional ideas and we’re talking about taking
we’re talking about taking
we’re talking about taking responsibility the in the military an
responsibility the in the military an
responsibility the in the military an especially in the Marines they’re
especially in the Marines they’re
especially in the Marines they’re expected and they’re taught to think for
expected and they’re taught to think for
expected and they’re taught to think for themselves and the idea of hierarchy is
themselves and the idea of hierarchy is
themselves and the idea of hierarchy is very much here – something they call
very much here – something they call
very much here – something they call commander’s intent right in other words
commander’s intent right in other words
commander’s intent right in other words the commander tells us what they need to
the commander tells us what they need to
the commander tells us what they need to achieve but they they will not meddle
achieve but they they will not meddle
achieve but they they will not meddle and how it will be achieved the problem
and how it will be achieved the problem
and how it will be achieved the problem in not corporations is we’re told what
in not corporations is we’re told what
in not corporations is we’re told what we what they want to achieve and how
we what they want to achieve and how
we what they want to achieve and how we’re gonna do it and so the opportunity
we’re gonna do it and so the opportunity
we’re gonna do it and so the opportunity to challenge authority is obvious is
to challenge authority is obvious is
to challenge authority is obvious is because you’re giving us something to
because you’re giving us something to
because you’re giving us something to challenge whereas in a well running unit
challenge whereas in a well running unit
challenge whereas in a well running unit the commander will say I need to take
the commander will say I need to take
the commander will say I need to take that hill and it’s for the lower-level
that hill and it’s for the lower-level
that hill and it’s for the lower-level leadership to figure out how to take
leadership to figure out how to take
leadership to figure out how to take that hill and then this will leave a
that hill and then this will leave a
that hill and then this will leave a level of leadership beneath that to
level of leadership beneath that to
level of leadership beneath that to figure out okay this is how we’re gonna
figure out okay this is how we’re gonna
figure out okay this is how we’re gonna do our component of it and so there’s a
do our component of it and so there’s a
do our component of it and so there’s a lot of there’s a lot of respect given to
lot of there’s a lot of respect given to
lot of there’s a lot of respect given to the layers of leadership here not so
the layers of leadership here not so
the layers of leadership here not so much why here I mean corporations not so
much why here I mean corporations not so
much why here I mean corporations not so much and so it also goes to the concept
much and so it also goes to the concept
much and so it also goes to the concept of humility the best definition of
of humility the best definition of
of humility the best definition of humility I ever heard was given by Bob
humility I ever heard was given by Bob
humility I ever heard was given by Bob Gale or the former chief Asst Chief
Gale or the former chief Asst Chief
Gale or the former chief Asst Chief Master Sergeant of the Air Force he said
Master Sergeant of the Air Force he said
Master Sergeant of the Air Force he said do not confuse humility with meekness
do not confuse humility with meekness
do not confuse humility with meekness humility is being open to the ideas of
humility is being open to the ideas of
humility is being open to the ideas of others and I love that you know you can
others and I love that you know you can
others and I love that you know you can have the biggest ego in the room you
have the biggest ego in the room you
have the biggest ego in the room you being humble it’s not like oh no it’s
being humble it’s not like oh no it’s
being humble it’s not like oh no it’s not me you know that’s not humble humble
not me you know that’s not humble humble
not me you know that’s not humble humble is when somebody says I got an idea you
is when somebody says I got an idea you
is when somebody says I got an idea you go let’s hear it and actually be willing
go let’s hear it and actually be willing
go let’s hear it and actually be willing to hear what they have to say
to hear what they have to say
to hear what they have to say that’s humility and and so great leaders
that’s humility and and so great leaders
that’s humility and and so great leaders have the humility that they they may not
have the humility that they they may not
have the humility that they they may not have all the answers and they don’t know
have all the answers and they don’t know
have all the answers and they don’t know how to get there and it also goes to a
how to get there and it also goes to a
how to get there and it also goes to a question of priorities right
which is which is based on bonus
which is which is based on bonus structures we are largely incentivized
structures we are largely incentivized
structures we are largely incentivized to grow a number within the year that’s
to grow a number within the year that’s
to grow a number within the year that’s how we get our incentives and we are not
how we get our incentives and we are not
how we get our incentives and we are not incentivized to create something stable
incentivized to create something stable
incentivized to create something stable that will last a hundred years and so
that will last a hundred years and so
that will last a hundred years and so what you have is a lot of large
what you have is a lot of large
what you have is a lot of large relatively unstable organizations well
relatively unstable organizations well
relatively unstable organizations well that’s what they wanted that’s what they
that’s what they wanted that’s what they
that’s what they wanted that’s what they got we’re a fast-growing mmm-hmm
it’s good for the year right this is we
it’s good for the year right this is we just talked about this at lunch this is
just talked about this at lunch this is
just talked about this at lunch this is the difference between this is this is
the difference between this is this is
the difference between this is this is this is the this is the folly of the
this is the this is the folly of the
this is the this is the folly of the stock market right make sure this is on
stock market right make sure this is on
stock market right make sure this is on the camera I’ll make sure it’s on the
the camera I’ll make sure it’s on the
the camera I’ll make sure it’s on the camera let’s do it in the middle okay
camera let’s do it in the middle okay
camera let’s do it in the middle okay this if you look at like General
this if you look at like General
this if you look at like General Electric in the 80s and 90s this is what
Electric in the 80s and 90s this is what
Electric in the 80s and 90s this is what there’s their stock chart looks like so
there’s their stock chart looks like so
there’s their stock chart looks like so if you were lucky enough to sell at the
if you were lucky enough to sell at the
if you were lucky enough to sell at the right time you would have made you know
right time you would have made you know
right time you would have made you know I don’t know eighteen hundred percent on
I don’t know eighteen hundred percent on
I don’t know eighteen hundred percent on your money you know if you invested in
your money you know if you invested in
your money you know if you invested in the early 80s this is not investing this
the early 80s this is not investing this
the early 80s this is not investing this is gambling
is gambling
is gambling this is investing we invest in our
this is investing we invest in our
this is investing we invest in our children we invest in education right we
children we invest in education right we
children we invest in education right we invest in something that we don’t see
invest in something that we don’t see
invest in something that we don’t see the result in a year
the result in a year
the result in a year gambling is about hope I hope this works
gambling is about hope I hope this works
gambling is about hope I hope this works out if it’s about betting I bet on your
out if it’s about betting I bet on your
out if it’s about betting I bet on your new product I bet on your new CEO
new product I bet on your new CEO
new product I bet on your new CEO I bet on your reorg I bet on your
I bet on your reorg I bet on your
I bet on your reorg I bet on your acquisition I invested in you because I
acquisition I invested in you because I
acquisition I invested in you because I hope that that decision that you just
hope that that decision that you just
hope that that decision that you just made today I bet it’s gonna work
Costco was criticized by Wall Street
Costco was criticized by Wall Street year after year after there year by
year after year after there year by
year after year after there year by stupidly prioritizing employees and
stupidly prioritizing employees and
stupidly prioritizing employees and customers and ignoring the shareholder
customers and ignoring the shareholder
customers and ignoring the shareholder if you had invested $1.00 in General
if you had invested $1.00 in General
if you had invested $1.00 in General Electric and $1 in cusco the de Cusco in
Electric and $1 in cusco the de Cusco in
Electric and $1 in cusco the de Cusco in public which was December of 1985 you
public which was December of 1985 you
public which was December of 1985 you would have compared to today you would
would have compared to today you would
would have compared to today you would have enjoyed a 600 percent return on
have enjoyed a 600 percent return on
have enjoyed a 600 percent return on your investment in General Electric you
your investment in General Electric you
your investment in General Electric you would have enjoyed a 600 percent return
would have enjoyed a 600 percent return
would have enjoyed a 600 percent return on your investment in the S&P 500 and
on your investment in the S&P 500 and
on your investment in the S&P 500 and you would have enjoyed a 1200 percent
you would have enjoyed a 1200 percent
you would have enjoyed a 1200 percent return on your investment in Cusco
return on your investment in Cusco
return on your investment in Cusco that’s investing if you were lucky
that’s investing if you were lucky
that’s investing if you were lucky enough to get out of GE at the right
enough to get out of GE at the right
enough to get out of GE at the right time you would have made a little more
time you would have made a little more
time you would have made a little more but that’s not investing that’s gambling
but that’s not investing that’s gambling
but that’s not investing that’s gambling I got no issue with it I got no issue
I got no issue with it I got no issue
I got no issue with it I got no issue with gambling and I got no issue with
with gambling and I got no issue with
with gambling and I got no issue with taking bets just call it like it is
taking bets just call it like it is
taking bets just call it like it is we’re betting versus we’re investing so
we’re betting versus we’re investing so
we’re betting versus we’re investing so if we’re saying we’re doing something
if we’re saying we’re doing something
if we’re saying we’re doing something for our shareholders we don’t have
for our shareholders we don’t have
for our shareholders we don’t have shareholders I know we have sure
shareholders I know we have sure
shareholders I know we have sure squatters right
squatters right
squatters right think about it just this is this thing
think about it just this is this thing
think about it just this is this thing about this for one second we’re gonna
about this for one second we’re gonna
about this for one second we’re gonna take counsel from a disinterested
take counsel from a disinterested
take counsel from a disinterested outside party that when we do well
outside party that when we do well
outside party that when we do well they’ll invest in us anyway and if we do
they’ll invest in us anyway and if we do
they’ll invest in us anyway and if we do badly they’re not loyal and they’re not
badly they’re not loyal and they’re not
badly they’re not loyal and they’re not gonna stick with us I’ll stop there and
the joke is that’s better for the
the joke is that’s better for the shareholder and it’s stable and it’s
shareholder and it’s stable and it’s
shareholder and it’s stable and it’s innovative and people love working there
innovative and people love working there
innovative and people love working there and they look after each other and they
and they look after each other and they
and they look after each other and they don’t spend tons of money on churn
don’t spend tons of money on churn
don’t spend tons of money on churn because nobody quits it’s good
because nobody quits it’s good
because nobody quits it’s good forget about idealism forget about
forget about idealism forget about
forget about idealism forget about soapboxes I’m talking business I’m
soapboxes I’m talking business I’m
soapboxes I’m talking business I’m talking the free market this is better
talking the free market this is better
talking the free market this is better for the free market but I digress
for the free market but I digress
for the free market but I digress yes no I know
based on your 99 Utah where you focus a
based on your 99 Utah where you focus a lot more kind of on the neurologic
lot more kind of on the neurologic
lot more kind of on the neurologic neurobiological reasons why these things
neurobiological reasons why these things
neurobiological reasons why these things happen where do you see kind of the
happen where do you see kind of the
happen where do you see kind of the future of that going will we evolve as
future of that going will we evolve as
future of that going will we evolve as companies to be better and figure out if
companies to be better and figure out if
companies to be better and figure out if we can actually see you know
we can actually see you know
we can actually see you know scientifically what’s happening or do
scientifically what’s happening or do
scientifically what’s happening or do you think kind of continue to face the
you think kind of continue to face the
you think kind of continue to face the same problem Oh such hubris
same problem Oh such hubris
same problem Oh such hubris yeah we’re not that smart you know we I
yeah we’re not that smart you know we I
yeah we’re not that smart you know we I love you know companies do competitive
love you know companies do competitive
love you know companies do competitive analyses and yet it’s the competition
analyses and yet it’s the competition
analyses and yet it’s the competition they didn’t see that always gets them
they didn’t see that always gets them
they didn’t see that always gets them it’s the unsuspecting technology they
it’s the unsuspecting technology they
it’s the unsuspecting technology they didn’t even know existed that comes up
didn’t even know existed that comes up
didn’t even know existed that comes up you know myspace was busy studying
you know myspace was busy studying
you know myspace was busy studying Friendster when Facebook showed up out
Friendster when Facebook showed up out
Friendster when Facebook showed up out of nowhere right and so we don’t know
of nowhere right and so we don’t know
of nowhere right and so we don’t know that’s the point like we have like we’re
that’s the point like we have like we’re
that’s the point like we have like we’re so proud to believe that we’ve
so proud to believe that we’ve
so proud to believe that we’ve considered everything into the Space
considered everything into the Space
considered everything into the Space Shuttle blew up because of a bolt okay
Shuttle blew up because of a bolt okay
Shuttle blew up because of a bolt okay you know things go wrong all the time
you know things go wrong all the time
you know things go wrong all the time because one idiot decision about someone
because one idiot decision about someone
because one idiot decision about someone who didn’t see something like the
who didn’t see something like the
who didn’t see something like the housing crisis mortgage-backed
housing crisis mortgage-backed
housing crisis mortgage-backed securities the actuaries said that these
securities the actuaries said that these
securities the actuaries said that these have a 99% chance of success you know
have a 99% chance of success you know
have a 99% chance of success you know because the 1% chance of the whole
because the 1% chance of the whole
because the 1% chance of the whole housing market would collapse at one
housing market would collapse at one
housing market would collapse at one time so there was no plan for that 1%
time so there was no plan for that 1%
time so there was no plan for that 1% chance because they’d well that’s the
chance because they’d well that’s the
chance because they’d well that’s the point it’s like it’s hubris the human
point it’s like it’s hubris the human
point it’s like it’s hubris the human animal this machine is a legacy machine
animal this machine is a legacy machine
animal this machine is a legacy machine living in a very modern world nothing
living in a very modern world nothing
living in a very modern world nothing about us has changed in 50 thousand
about us has changed in 50 thousand
about us has changed in 50 thousand years Zippo the way we interpret
years Zippo the way we interpret
years Zippo the way we interpret information the way we make decisions
information the way we make decisions
information the way we make decisions our drive to try and form trusting
our drive to try and form trusting
our drive to try and form trusting cooperative relationships I need to feel
cooperative relationships I need to feel
cooperative relationships I need to feel safe to feel valuable to feel like we
safe to feel valuable to feel like we
safe to feel valuable to feel like we belong all here it is and yet we’re
belong all here it is and yet we’re
belong all here it is and yet we’re forced to operate in a very very
forced to operate in a very very
forced to operate in a very very different environment and it and it
different environment and it and it
different environment and it and it produces some inherent problems I
produces some inherent problems I
produces some inherent problems I forgotten his name but he’s a he’s a
forgotten his name but he’s a he’s a
forgotten his name but he’s a he’s a really great biologist who he was
really great biologist who he was
really great biologist who he was explaining how back in this Paleolithic
explaining how back in this Paleolithic
explaining how back in this Paleolithic times you know what the average life
times you know what the average life
times you know what the average life expectancy was about 80 85 90 and
expectancy was about 80 85 90 and
expectancy was about 80 85 90 and there’s no cancer and there’s no
there’s no cancer and there’s no
there’s no cancer and there’s no diabetes and there’s no heart disease it
diabetes and there’s no heart disease it
diabetes and there’s no heart disease it was only with the rise of scale and
was only with the rise of scale and
was only with the rise of scale and industrialization while farming you know
industrialization while farming you know
industrialization while farming you know farming did that all the problems start
farming did that all the problems start
farming did that all the problems start to arise and so we think that we’re so
to arise and so we think that we’re so
to arise and so we think that we’re so advanced cuz we lived to like 74 and now
advanced cuz we lived to like 74 and now
advanced cuz we lived to like 74 and now we’re in the you know in the Renaissance
we’re in the you know in the Renaissance
we’re in the you know in the Renaissance they died of like 35 right but what we
they died of like 35 right but what we
they died of like 35 right but what we completely miss is that the ages were
completely miss is that the ages were
completely miss is that the ages were good and they went like this because we
good and they went like this because we
good and they went like this because we started short-circuiting this machine
started short-circuiting this machine
started short-circuiting this machine and so now we’ve been able to compensate
and so now we’ve been able to compensate
and so now we’ve been able to compensate for some of the short circuits naturally
for some of the short circuits naturally
for some of the short circuits naturally and with medicines and things like that
and with medicines and things like that
and with medicines and things like that but but if we actually live good live we
but but if we actually live good live we
but but if we actually live good live we have longer trusting beautiful
have longer trusting beautiful
have longer trusting beautiful relationships happier people live longer
relationships happier people live longer
relationships happier people live longer people who are in relationship to live
people who are in relationship to live
people who are in relationship to live longer than single people we’re social
longer than single people we’re social
longer than single people we’re social animals we need
animals we need
animals we need right so my belief is that no matter how
right so my belief is that no matter how
right so my belief is that no matter how smart we think we are no matter how
smart we think we are no matter how
smart we think we are no matter how integrated we can make the human being
integrated we can make the human being
integrated we can make the human being in the computer there is something that
in the computer there is something that
in the computer there is something that we won’t see that will catch us by
we won’t see that will catch us by
we won’t see that will catch us by surprise and it will break you know all
surprise and it will break you know all
surprise and it will break you know all of this chips implanted in brains and
of this chips implanted in brains and
of this chips implanted in brains and stuff I think it’s cool
stuff I think it’s cool
stuff I think it’s cool it won’t work I mean come on we can’t
it won’t work I mean come on we can’t
it won’t work I mean come on we can’t even figure out the cell phone you know
even figure out the cell phone you know
even figure out the cell phone you know pretty imperfect technology my Bluetooth
pretty imperfect technology my Bluetooth
pretty imperfect technology my Bluetooth thing doesn’t really work so don’t
thing doesn’t really work so don’t
thing doesn’t really work so don’t really bother with it calls get dropped
really bother with it calls get dropped
really bother with it calls get dropped and I got Verizon it’s better than the
and I got Verizon it’s better than the
and I got Verizon it’s better than the others and they still lose called
others and they still lose called
others and they still lose called sometimes the calls aren’t clear some
sometimes the calls aren’t clear some
sometimes the calls aren’t clear some tie can’t hear them the handsets are
tie can’t hear them the handsets are
tie can’t hear them the handsets are kind of disposable like it’s kind of
kind of disposable like it’s kind of
kind of disposable like it’s kind of junk technology it’s pretty good it’s
junk technology it’s pretty good it’s
junk technology it’s pretty good it’s pretty good not great right like we we
pretty good not great right like we we
pretty good not great right like we we don’t build things to last anymore so
don’t build things to last anymore so
don’t build things to last anymore so yeah it
yeah it
yeah it I think it’s nice in theory yeah it’s
I think it’s nice in theory yeah it’s
I think it’s nice in theory yeah it’s good they’ll do some stuff but it’ll
good they’ll do some stuff but it’ll
good they’ll do some stuff but it’ll break it’s pretty easy I guess to
break it’s pretty easy I guess to
break it’s pretty easy I guess to identify if your team or organization is
identify if your team or organization is
identify if your team or organization is safe once you’re there yeah when you’re
safe once you’re there yeah when you’re
safe once you’re there yeah when you’re looking for a new team or looking for
looking for a new team or looking for
looking for a new team or looking for you know changing so the question was
you know changing so the question was
you know changing so the question was it’s pretty easy to identify if you’re
it’s pretty easy to identify if you’re
it’s pretty easy to identify if you’re if your team is safe when you’re in it
if your team is safe when you’re in it
if your team is safe when you’re in it but if you need to change teams how do
but if you need to change teams how do
but if you need to change teams how do you identify if it’s safe great question
you identify if it’s safe great question
you identify if it’s safe great question it’s called dating called making friends
it’s called dating called making friends
it’s called dating called making friends it doesn’t happen immediately and you
it doesn’t happen immediately and you
it doesn’t happen immediately and you can’t tell you go on a first date and it
can’t tell you go on a first date and it
can’t tell you go on a first date and it feels kind of good and so you got a
feels kind of good and so you got a
feels kind of good and so you got a second date and it feels kind of good
second date and it feels kind of good
second date and it feels kind of good and after like three which you like this
and after like three which you like this
and after like three which you like this is ridiculous
is ridiculous
is ridiculous you know in other words we make the
you know in other words we make the
you know in other words we make the decision to join teams or you make
decision to join teams or you make
decision to join teams or you make hiring decisions too quickly sometimes
hiring decisions too quickly sometimes
hiring decisions too quickly sometimes had a couple of they met everybody on
had a couple of they met everybody on
had a couple of they met everybody on the team we like them okay now it didn’t
the team we like them okay now it didn’t
the team we like them okay now it didn’t work out it is our responsibility to
work out it is our responsibility to
work out it is our responsibility to assess the team we want to join based on
assess the team we want to join based on
assess the team we want to join based on their values and based on their their
their values and based on their their
their values and based on their their beliefs it’s the concepts of why and the
beliefs it’s the concepts of why and the
beliefs it’s the concepts of why and the other things that I’ve that I’ve written
other things that I’ve that I’ve written
other things that I’ve that I’ve written about and there’s some ways to figure
about and there’s some ways to figure
about and there’s some ways to figure that out you know for example you have
that out you know for example you have
that out you know for example you have to know your own before you can assess
to know your own before you can assess
to know your own before you can assess others obviously but here’s here’s a
others obviously but here’s here’s a
others obviously but here’s here’s a good example someone will approach me
good example someone will approach me
good example someone will approach me and say we want you to invest in our
and say we want you to invest in our
and say we want you to invest in our company a little startup I go great
company a little startup I go great
company a little startup I go great what’s your exit strategy they go with
what’s your exit strategy they go with
what’s your exit strategy they go with five your exit strategy I’m not
five your exit strategy I’m not
five your exit strategy I’m not interested because I’m not interested in
interested because I’m not interested in
interested because I’m not interested in things for short-term so there’s little
things for short-term so there’s little
things for short-term so there’s little questions that I can ask you know who’s
questions that I can ask you know who’s
questions that I can ask you know who’s in charge me who’s your partner I I
in charge me who’s your partner I I
in charge me who’s your partner I I don’t have one mmm I believe in mom and
don’t have one mmm I believe in mom and
don’t have one mmm I believe in mom and dad I believe in CEO and CEO I believe
dad I believe in CEO and CEO I believe
dad I believe in CEO and CEO I believe in visionary and operator working in
in visionary and operator working in
in visionary and operator working in concert to make it happen
concert to make it happen
concert to make it happen when one person thinks they can do it
when one person thinks they can do it
when one person thinks they can do it all not so much so these are little
all not so much so these are little
all not so much so these are little things where I’ve learned over time to
things where I’ve learned over time to
things where I’ve learned over time to test my beliefs but you have to take
test my beliefs but you have to take
test my beliefs but you have to take time you have to get to know them I’m a
time you have to get to know them I’m a
time you have to get to know them I’m a great believer in in in dating and
great believer in in in dating and
great believer in in in dating and getting to know somebody and sometimes
getting to know somebody and sometimes
getting to know somebody and sometimes it’s in the job you never expect that
it’s in the job you never expect that
it’s in the job you never expect that you’ll feel like you belong in the first
you’ll feel like you belong in the first
you’ll feel like you belong in the first week it won’t ever happen six months
week it won’t ever happen six months
week it won’t ever happen six months minimum sometimes longer you know like
minimum sometimes longer you know like
minimum sometimes longer you know like how long does it take to fall in love
how long does it take to fall in love
how long does it take to fall in love certainly not a week we know that
certainly not a week we know that
certainly not a week we know that but if you’ve been there for seven years
but if you’ve been there for seven years
but if you’ve been there for seven years and you’re not in love it’s time to move
human relationships are human
human relationships are human relationships whether it’s dating
relationships whether it’s dating
relationships whether it’s dating whether it’s work whether it’s sports
whether it’s work whether it’s sports
whether it’s work whether it’s sports human relationship to human
human relationship to human
human relationship to human relationships we’re always looking for
relationships we’re always looking for
relationships we’re always looking for trust we’re always looking to feel safe
trust we’re always looking to feel safe
trust we’re always looking to feel safe I guarantee you that almost every single
I guarantee you that almost every single
I guarantee you that almost every single person in this room is sitting next to
person in this room is sitting next to
person in this room is sitting next to somebody you chose to sit next to why is
somebody you chose to sit next to why is
somebody you chose to sit next to why is that
that
that why didn’t you split up and sit
why didn’t you split up and sit
why didn’t you split up and sit somewhere else this is why we keep the
somewhere else this is why we keep the
somewhere else this is why we keep the empty seats blank I know you guys don’t
empty seats blank I know you guys don’t
empty seats blank I know you guys don’t know each other because it’s like we go
know each other because it’s like we go
know each other because it’s like we go to the movies we sit next to our friends
to the movies we sit next to our friends
to the movies we sit next to our friends we leave an empty space right because we
we leave an empty space right because we
we leave an empty space right because we want to feel sick we’re driven by safety
want to feel sick we’re driven by safety
want to feel sick we’re driven by safety we want to think we feel safe next to
we want to think we feel safe next to
we want to think we feel safe next to someone we know and we feel uneasy next
someone we know and we feel uneasy next
someone we know and we feel uneasy next to somebody we don’t know nothing
to somebody we don’t know nothing
to somebody we don’t know nothing personal it’s just the way we are same
personal it’s just the way we are same
personal it’s just the way we are same thing so it takes time it takes time and
thing so it takes time it takes time and
thing so it takes time it takes time and I have no app for that
I have no app for that
I have no app for that I got nothing that can speed up the
I got nothing that can speed up the
I got nothing that can speed up the human relationship I do find an ironic
human relationship I do find an ironic
human relationship I do find an ironic however considering I’m speaking out of
however considering I’m speaking out of
however considering I’m speaking out of turn I might as well just go with the
turn I might as well just go with the
turn I might as well just go with the flow I do find it ironic that companies
flow I do find it ironic that companies
flow I do find it ironic that companies like Google and Facebook and sort of all
like Google and Facebook and sort of all
like Google and Facebook and sort of all these social media companies invest huge
these social media companies invest huge
these social media companies invest huge sums of time and energy and money to
sums of time and energy and money to
sums of time and energy and money to figure out ways to organize their
figure out ways to organize their
figure out ways to organize their corporate culture so that people will
corporate culture so that people will
corporate culture so that people will cooperate better than they have common
cooperate better than they have common
cooperate better than they have common eating so that people consume they can
eating so that people consume they can
eating so that people consume they can sit on benches together and comments
sit on benches together and comments
sit on benches together and comments places to work together all so that they
places to work together all so that they
places to work together all so that they can be much better working together to
can be much better working together to
can be much better working together to produce a product that keeps us apart
produce a product that keeps us apart
produce a product that keeps us apart from each other
from each other
from each other I just love the irony of that you know
I just love the irony of that you know
I just love the irony of that you know that they know what gets the best out of
that they know what gets the best out of
that they know what gets the best out of people is cooperation so they can
people is cooperation so they can
people is cooperation so they can produce a product that leaves us not
produce a product that leaves us not
produce a product that leaves us not cooperating I just love that yes no the
cooperating I just love that yes no the
cooperating I just love that yes no the question was if you consider yourself in
question was if you consider yourself in
question was if you consider yourself in a place that you that you feel unsafe is
a place that you that you feel unsafe is
a place that you that you feel unsafe is the best strategy exit absolutely not
the best strategy exit absolutely not
the best strategy exit absolutely not the best strategy is to step up the best
the best strategy is to step up the best
the best strategy is to step up the best strategy is to be the leader you wish
strategy is to be the leader you wish
strategy is to be the leader you wish you had the best strategy is to find
you had the best strategy is to find
you had the best strategy is to find someone you trust and say we have each
someone you trust and say we have each
someone you trust and say we have each other let’s look after each other but
other let’s look after each other but
other let’s look after each other but let’s also commit to looking after
let’s also commit to looking after
let’s also commit to looking after everybody else there’s some good
everybody else there’s some good
everybody else there’s some good research on this as well there was an
research on this as well there was an
research on this as well there was an article and HPR sometime ago about how
article and HPR sometime ago about how
article and HPR sometime ago about how to deal with a toxic leader and if you
to deal with a toxic leader and if you
to deal with a toxic leader and if you have a toxic leader what you can see
have a toxic leader what you can see
have a toxic leader what you can see this in dictatorships same idea is the
this in dictatorships same idea is the
this in dictatorships same idea is the same thing right so what what what
same thing right so what what what
same thing right so what what what dictators do is they seed paranoia and
dictators do is they seed paranoia and
dictators do is they seed paranoia and create separation amongst the people
create separation amongst the people
create separation amongst the people those dictators no two people come
those dictators no two people come
those dictators no two people come together they’re out dictators always
together they’re out dictators always
together they’re out dictators always feel the fear of the people and that’s
feel the fear of the people and that’s
feel the fear of the people and that’s because anthropologically it’s not the
because anthropologically it’s not the
because anthropologically it’s not the leader that has the power it’s the group
leader that has the power it’s the group
leader that has the power it’s the group that has the power we’re social animals
that has the power we’re social animals
that has the power we’re social animals leaders have power over us as
leaders have power over us as
leaders have power over us as individuals but as a group we control
individuals but as a group we control
individuals but as a group we control the leader and so in toxic environments
the leader and so in toxic environments
the leader and so in toxic environments where you don’t feel safe very often
where you don’t feel safe very often
where you don’t feel safe very often what happens is an environment of fear
what happens is an environment of fear
what happens is an environment of fear and paranoia is created such that the
and paranoia is created such that the
and paranoia is created such that the people no longer help each other they’re
people no longer help each other they’re
people no longer help each other they’re too busy worrying about themselves maybe
too busy worrying about themselves maybe
too busy worrying about themselves maybe you have one friend who watches your
you have one friend who watches your
you have one friend who watches your back but it’s not enough and so they
back but it’s not enough and so they
back but it’s not enough and so they maintain their control and so what you
maintain their control and so what you
maintain their control and so what you want to do is break down these barriers
want to do is break down these barriers
want to do is break down these barriers and say hey guys all we have is each
and say hey guys all we have is each
and say hey guys all we have is each other if we’re gonna be happy at work
other if we’re gonna be happy at work
other if we’re gonna be happy at work and we’re gonna survive it and we’re
and we’re gonna survive it and we’re
and we’re gonna survive it and we’re gonna do good things we have to look
gonna do good things we have to look
gonna do good things we have to look after each other and what the research
after each other and what the research
after each other and what the research shows is two things happen one this
shows is two things happen one this
shows is two things happen one this person becomes completely emasculated
person becomes completely emasculated
person becomes completely emasculated they lose their power and usually
they lose their power and usually
they lose their power and usually higher-ups then start to notice because
higher-ups then start to notice because
higher-ups then start to notice because they are very good at managing up and
they are very good at managing up and
they are very good at managing up and pretty bad at managing now
pretty bad at managing now
pretty bad at managing now you’re welcome yes in the back
you’re welcome yes in the back
you’re welcome yes in the back last question oh wait yes great question
last question oh wait yes great question
last question oh wait yes great question the question was how can you tell if
the question was how can you tell if
the question was how can you tell if someone’s toxic because sometimes they’d
someone’s toxic because sometimes they’d
someone’s toxic because sometimes they’d say the right things and they present
say the right things and they present
say the right things and they present themselves as these wonderful leaders
themselves as these wonderful leaders
themselves as these wonderful leaders again time time and and this is this is
again time time and and this is this is
again time time and and this is this is the importance of consistency right
the importance of consistency right
the importance of consistency right there’s a difference between consistency
there’s a difference between consistency
there’s a difference between consistency and intensity and consistency always
and intensity and consistency always
and intensity and consistency always wins right you cannot be healthy by
wins right you cannot be healthy by
wins right you cannot be healthy by doing a cleanse once a month you know
doing a cleanse once a month you know
doing a cleanse once a month you know I’m gonna cleanse no it doesn’t work
I’m gonna cleanse no it doesn’t work
I’m gonna cleanse no it doesn’t work right you know it keeps you healthy
right you know it keeps you healthy
right you know it keeps you healthy being healthy every day you know going
being healthy every day you know going
being healthy every day you know going to the gym and working out for 10 hours
to the gym and working out for 10 hours
to the gym and working out for 10 hours doesn’t make you healthy doing a little
doesn’t make you healthy doing a little
doesn’t make you healthy doing a little bit every day makes you healthy right so
bit every day makes you healthy right so
bit every day makes you healthy right so consistency is always king over
consistency is always king over
consistency is always king over intensity which is why reorg don’t work
intensity which is why reorg don’t work
intensity which is why reorg don’t work because it’s an intense
touch a nerve did I reports we end up
touch a nerve did I reports we end up fearing the reorg and they end up doing
fearing the reorg and they end up doing
fearing the reorg and they end up doing all these powerpoints and bringing all
all these powerpoints and bringing all
all these powerpoints and bringing all these outsiders to tell us how much
these outsiders to tell us how much
these outsiders to tell us how much better it’s gonna be
better it’s gonna be
better it’s gonna be and we okay and then we end up they end
and we okay and then we end up they end
and we okay and then we end up they end up spending all of their time trying to
up spending all of their time trying to
up spending all of their time trying to convince us that it’s good it doesn’t
convince us that it’s good it doesn’t
convince us that it’s good it doesn’t work because then we end up it’s like
work because then we end up it’s like
work because then we end up it’s like it’s like moving a bulldozer towards a
it’s like moving a bulldozer towards a
it’s like moving a bulldozer towards a brick wall because we need to move the
brick wall because we need to move the
brick wall because we need to move the brick wall from here to there the brick
brick wall from here to there the brick
brick wall from here to there the brick that bulls dozers the reorg we’re the
that bulls dozers the reorg we’re the
that bulls dozers the reorg we’re the brick wall yeah I know we need to move
brick wall yeah I know we need to move
brick wall yeah I know we need to move over there and I’m sure this might work
over there and I’m sure this might work
over there and I’m sure this might work but I just see a bulldozer coming not
but I just see a bulldozer coming not
but I just see a bulldozer coming not feeling very cooperative however if
feeling very cooperative however if
feeling very cooperative however if somebody says look slowly is how we’re
somebody says look slowly is how we’re
somebody says look slowly is how we’re gonna do it and we don’t expect
gonna do it and we don’t expect
gonna do it and we don’t expect everybody to make the change we’re gonna
everybody to make the change we’re gonna
everybody to make the change we’re gonna take a couple people who want to
take a couple people who want to
take a couple people who want to volunteer it might not work out if you
volunteer it might not work out if you
volunteer it might not work out if you want to volunteer and be an early
want to volunteer and be an early
want to volunteer and be an early adopter we’re gonna try and we take one
adopter we’re gonna try and we take one
adopter we’re gonna try and we take one brick and then we take two bricks then
brick and then we take two bricks then
brick and then we take two bricks then we take four big so we have a small wall
we take four big so we have a small wall
we take four big so we have a small wall and a few people who are kind of
and a few people who are kind of
and a few people who are kind of naysayers I go huh I guess it will work
naysayers I go huh I guess it will work
naysayers I go huh I guess it will work we’ll try to and before you know you
we’ll try to and before you know you
we’ll try to and before you know you move the whole wall and you can’t move
move the whole wall and you can’t move
move the whole wall and you can’t move back again because it’s now the new norm
back again because it’s now the new norm
back again because it’s now the new norm that’s how thing is that’s how change is
that’s how thing is that’s how change is
that’s how thing is that’s how change is supposed to happen I don’t believe in
supposed to happen I don’t believe in
supposed to happen I don’t believe in revolution which is what reorg czar
revolution which is what reorg czar
revolution which is what reorg czar there’s sudden there there usually a lot
there’s sudden there there usually a lot
there’s sudden there there usually a lot of upheaval I believe in evolution of
of upheaval I believe in evolution of
of upheaval I believe in evolution of which the results can be revolutionary
which the results can be revolutionary
which the results can be revolutionary so yeah
when they say and do the right thing
when they say and do the right thing okay I like my little aside though it
okay I like my little aside though it
okay I like my little aside though it goes back to the original thing
goes back to the original thing
goes back to the original thing consistency that’s right I remember I
consistency that’s right I remember I
consistency that’s right I remember I was gonna say consistency right which is
was gonna say consistency right which is
was gonna say consistency right which is you cannot tell if someone’s a good
you cannot tell if someone’s a good
you cannot tell if someone’s a good leader by something they said once or
leader by something they said once or
leader by something they said once or did once or twice or three times now you
did once or twice or three times now you
did once or twice or three times now you can kind of tell a couple failings are
can kind of tell a couple failings are
can kind of tell a couple failings are okay we don’t mind that we’re patient
okay we don’t mind that we’re patient
okay we don’t mind that we’re patient we’re good we know no one’s perfect as
we’re good we know no one’s perfect as
we’re good we know no one’s perfect as opposed to junk junk junk a couple good
opposed to junk junk junk a couple good
opposed to junk junk junk a couple good things junk junk junk a couple good
things junk junk junk a couple good
things junk junk junk a couple good things you know consistency is what will
things you know consistency is what will
things you know consistency is what will make our decisions and we’re very very
make our decisions and we’re very very
make our decisions and we’re very very attuned social animals we’re highly
attuned social animals we’re highly
attuned social animals we’re highly highly highly sophisticated social
highly highly sophisticated social
highly highly sophisticated social animals and you kind of go yeah yeah I
animals and you kind of go yeah yeah I
animals and you kind of go yeah yeah I guess he said all the right things like
guess he said all the right things like
guess he said all the right things like if you have that kind of sense the odds
if you have that kind of sense the odds
if you have that kind of sense the odds are they’re probably just saying the
are they’re probably just saying the
are they’re probably just saying the things you want to hear and I agree a
things you want to hear and I agree a
things you want to hear and I agree a lot of leaders say the right things but
lot of leaders say the right things but
lot of leaders say the right things but the question is will they do the right
the question is will they do the right
the question is will they do the right things and the only way to truly test it
things and the only way to truly test it
things and the only way to truly test it though do to the right things is when
though do to the right things is when
though do to the right things is when their ass is on the line when their
their ass is on the line when their
their ass is on the line when their bonus is on the line when their
bonus is on the line when their
bonus is on the line when their reputation on the line when their life
reputation on the line when their life
reputation on the line when their life is on the line will they save themselves
is on the line will they save themselves
is on the line will they save themselves will they save us that’s the best test
will they save us that’s the best test
will they save us that’s the best test of all
[Applause]
[Applause] [Music]
”
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