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Business Ideas – How to Create a Culture, Work Hard, and Make Customers Happy like G Steinbrenner


hi I’m Evan Carmichael and welcome to

hi I’m Evan Carmichael and welcome to another edition of following the Masters

another edition of following the Masters

another edition of following the Masters I believe that the fastest and most

I believe that the fastest and most

I believe that the fastest and most effective way to grow a business is to

effective way to grow a business is to

effective way to grow a business is to model the strategies of people who’ve

model the strategies of people who’ve

model the strategies of people who’ve already done what you’re trying to do so

already done what you’re trying to do so

already done what you’re trying to do so today we’re going to look at how a young

today we’re going to look at how a young

today we’re going to look at how a young man went against his father’s wishes to

man went against his father’s wishes to

man went against his father’s wishes to run the family business in order to

run the family business in order to

run the family business in order to follow his dreams in the world of sports

follow his dreams in the world of sports

follow his dreams in the world of sports he went on to own one of the most

he went on to own one of the most

he went on to own one of the most successful franchises in sports history

successful franchises in sports history

successful franchises in sports history this is a story of New York Yankees

this is a story of New York Yankees

this is a story of New York Yankees owner George Steinbrenner and a top

owner George Steinbrenner and a top

owner George Steinbrenner and a top three lessons that you can learn from

three lessons that you can learn from

three lessons that you can learn from his success George Steinbrenner went

his success George Steinbrenner went

his success George Steinbrenner went from coaching college football the

from coaching college football the

from coaching college football the statement his family’s business and

statement his family’s business and

statement his family’s business and finally only one of the greatest

finally only one of the greatest

finally only one of the greatest baseball franchises in history the New

baseball franchises in history the New

baseball franchises in history the New York Yankees when Steinbrenner started

York Yankees when Steinbrenner started

York Yankees when Steinbrenner started college he chose English literature

college he chose English literature

college he chose English literature which is not what his father wanted him

which is not what his father wanted him

which is not what his father wanted him to do instead Henry Steinbrenner wanted

to do instead Henry Steinbrenner wanted

to do instead Henry Steinbrenner wanted George to come back I run the family

George to come back I run the family

George to come back I run the family shipping business after graduating

shipping business after graduating

shipping business after graduating college George went at the US Air Force

college George went at the US Air Force

college George went at the US Air Force where he would get his first taste of

where he would get his first taste of

where he would get his first taste of the business of sports by establishing a

the business of sports by establishing a

the business of sports by establishing a sports program in his spare time George

sports program in his spare time George

sports program in his spare time George had no plans on joining the family

had no plans on joining the family

had no plans on joining the family business are ever owning a professional

business are ever owning a professional

business are ever owning a professional sports team after his tour in the Air

sports team after his tour in the Air

sports team after his tour in the Air Force was complete he went on to join

Force was complete he went on to join

Force was complete he went on to join the coaching staff in northwestern

the coaching staff in northwestern

the coaching staff in northwestern university and then purdue university

university and then purdue university

university and then purdue university but family problems would take him away

but family problems would take him away

but family problems would take him away from what he loved he would get a call

from what he loved he would get a call

from what he loved he would get a call from his father pleading with him to

from his father pleading with him to

from his father pleading with him to come home and help prevent the family

come home and help prevent the family

come home and help prevent the family business from going under he told me to

business from going under he told me to

business from going under he told me to get home and get busy recall

get home and get busy recall

get home and get busy recall Steinbrenner I wish you could have

Steinbrenner I wish you could have

Steinbrenner I wish you could have stayed in coaching my father never asked

stayed in coaching my father never asked

stayed in coaching my father never asked that much but when he did it was an

that much but when he did it was an

that much but when he did it was an order after successfully saving his

order after successfully saving his

order after successfully saving his family shipping company and becoming

family shipping company and becoming

family shipping company and becoming president of the company within four

president of the company within four

president of the company within four years George went against his father’s

years George went against his father’s

years George went against his father’s wishes and left the business to pursue

wishes and left the business to pursue

wishes and left the business to pursue his love of sports he would go on the by

his love of sports he would go on the by

his love of sports he would go on the by to Cleveland Piper’s an American

to Cleveland Piper’s an American

to Cleveland Piper’s an American baseball league team but the league

baseball league team but the league

baseball league team but the league would fold after a few seasons George

would fold after a few seasons George

would fold after a few seasons George would then set his sights higher the

would then set his sights higher the

would then set his sights higher the next time and by the new york yankees

next time and by the new york yankees

next time and by the new york yankees for 8.7 million dollars in 1973

for 8.7 million dollars in 1973

for 8.7 million dollars in 1973 today the New York Yankees are worth

today the New York Yankees are worth

today the New York Yankees are worth more than 1.3 billion dollars are the

more than 1.3 billion dollars are the

more than 1.3 billion dollars are the most successful professional baseball

most successful professional baseball

most successful professional baseball franchise in history at the same time

franchise in history at the same time

franchise in history at the same time making George Steinbrenner one of the

making George Steinbrenner one of the

making George Steinbrenner one of the greatest sports icons in history by

greatest sports icons in history by

greatest sports icons in history by refusing to bow to the pressures that

refusing to bow to the pressures that

refusing to bow to the pressures that his family put on him to run the family

his family put on him to run the family

his family put on him to run the family business Steinbrenner was able to follow

business Steinbrenner was able to follow

business Steinbrenner was able to follow his dreams and become a sports icon to

his dreams and become a sports icon to

his dreams and become a sports icon to help you become an icon in your industry

help you become an icon in your industry

help you become an icon in your industry here are three action items that you can

here are three action items that you can

here are three action items that you can learn for george steinbrenner auction

learn for george steinbrenner auction

learn for george steinbrenner auction item number one create a culture once

item number one create a culture once

item number one create a culture once you start building a team around you

you start building a team around you

you start building a team around you you’ll realize how important it is to

you’ll realize how important it is to

you’ll realize how important it is to build a culture that supports your

build a culture that supports your

build a culture that supports your company you’ll want people who have

company you’ll want people who have

company you’ll want people who have different skill sets but all have the

different skill sets but all have the

different skill sets but all have the same value system and believe in what

same value system and believe in what

same value system and believe in what you’re doing as a company now when

you’re doing as a company now when

you’re doing as a company now when you’re hiring you need to make sure

you’re hiring you need to make sure

you’re hiring you need to make sure people fit within your company culture

people fit within your company culture

people fit within your company culture and don’t just have the skills you’re

and don’t just have the skills you’re

and don’t just have the skills you’re looking for one bad hire can bring the

looking for one bad hire can bring the

looking for one bad hire can bring the morale and spirit of your entire

morale and spirit of your entire

morale and spirit of your entire business down so take your time and do

business down so take your time and do

business down so take your time and do it right George Steinbrenner knew from

it right George Steinbrenner knew from

it right George Steinbrenner knew from the first time he stepped into ownership

the first time he stepped into ownership

the first time he stepped into ownership with the New York Yankees that he would

with the New York Yankees that he would

with the New York Yankees that he would have to change the perception or culture

have to change the perception or culture

have to change the perception or culture of the team and its fans being the best

of the team and its fans being the best

of the team and its fans being the best meant that he would have to get the best

meant that he would have to get the best

meant that he would have to get the best players and start winning in order to

players and start winning in order to

players and start winning in order to get the fans who start coming to the

get the fans who start coming to the

get the fans who start coming to the games and back in the team one of his

games and back in the team one of his

games and back in the team one of his new policies that he implemented was a

new policies that he implemented was a

new policies that he implemented was a grooming of his players by implementing

grooming of his players by implementing

grooming of his players by implementing a strict grooming policy he would make

a strict grooming policy he would make

a strict grooming policy he would make sure everyone viewed the Yankees as

sure everyone viewed the Yankees as

sure everyone viewed the Yankees as professionals he wanted every player to

professionals he wanted every player to

professionals he wanted every player to be poster boys to others could use them

be poster boys to others could use them

be poster boys to others could use them as examples to be the best you had to

as examples to be the best you had to

as examples to be the best you had to look your best this policy was not just

look your best this policy was not just

look your best this policy was not just for the players even executives and

for the players even executives and

for the players even executives and other employees of the Yankees had to

other employees of the Yankees had to

other employees of the Yankees had to abide by these policies according to

abide by these policies according to

abide by these policies according to Steinbrenner it’s an incredible

Steinbrenner it’s an incredible

Steinbrenner it’s an incredible achievement particularly when i remember

achievement particularly when i remember

achievement particularly when i remember that when i bought the Yankees we had

that when i bought the Yankees we had

that when i bought the Yankees we had trouble drawing 1 million to the stadium

trouble drawing 1 million to the stadium

trouble drawing 1 million to the stadium we have the greatest fans in the world

we have the greatest fans in the world

we have the greatest fans in the world winning was everything I don’t care what

winning was everything I don’t care what

winning was everything I don’t care what to tell you winning is the most

to tell you winning is the most

to tell you winning is the most important thing in my life after

important thing in my life after

important thing in my life after breathing breathing first winning next

action item number to earn by working

action item number to earn by working hard you won’t find many successful

hard you won’t find many successful

hard you won’t find many successful entrepreneurs he’ll tell you that it was

entrepreneurs he’ll tell you that it was

entrepreneurs he’ll tell you that it was easy to build a big business being an

easy to build a big business being an

easy to build a big business being an entrepreneur comes with a lot of hard

entrepreneur comes with a lot of hard

entrepreneur comes with a lot of hard work and energy it’s going to be more

work and energy it’s going to be more

work and energy it’s going to be more work than any job you’ve ever had but

work than any job you’ve ever had but

work than any job you’ve ever had but hopefully it’s also a lot more fun than

hopefully it’s also a lot more fun than

hopefully it’s also a lot more fun than you’ve ever had to it all starts with

you’ve ever had to it all starts with

you’ve ever had to it all starts with hard work if you’re not willing to give

hard work if you’re not willing to give

hard work if you’re not willing to give it everything you’ve got don’t expect

it everything you’ve got don’t expect

it everything you’ve got don’t expect anything great to happen one thing that

anything great to happen one thing that

anything great to happen one thing that george steinbrenner believed in down to

george steinbrenner believed in down to

george steinbrenner believed in down to his core was that a person can only be

his core was that a person can only be

his core was that a person can only be an earner if they worked hard a hard

an earner if they worked hard a hard

an earner if they worked hard a hard worker can get themselves out of a lot

worker can get themselves out of a lot

worker can get themselves out of a lot of trouble and build a business that is

of trouble and build a business that is

of trouble and build a business that is successful he believed that working hard

successful he believed that working hard

successful he believed that working hard could bring along its benefits by

could bring along its benefits by

could bring along its benefits by working hard a person can do just about

working hard a person can do just about

working hard a person can do just about anything they want and having people

anything they want and having people

anything they want and having people around you that work hard will also make

around you that work hard will also make

around you that work hard will also make you even more successful Steinbrenner’s

you even more successful Steinbrenner’s

you even more successful Steinbrenner’s working habits reflect that value system

working habits reflect that value system

working habits reflect that value system he worked from home from eight a.m.

he worked from home from eight a.m.

he worked from home from eight a.m. until noon when he left for the office

until noon when he left for the office

until noon when he left for the office and worked there until 7pm he would make

and worked there until 7pm he would make

and worked there until 7pm he would make his last call 11pm before retiring for

his last call 11pm before retiring for

his last call 11pm before retiring for the day according to Steinbrenner my

the day according to Steinbrenner my

the day according to Steinbrenner my father wasn’t a believer in monetary

father wasn’t a believer in monetary

father wasn’t a believer in monetary allowances for my sisters and me so he

allowances for my sisters and me so he

allowances for my sisters and me so he set us up raising chickens we sold the

set us up raising chickens we sold the

set us up raising chickens we sold the eggs to our neighbors one of our

eggs to our neighbors one of our

eggs to our neighbors one of our neighbors one of the fresh chicken then

neighbors one of the fresh chicken then

neighbors one of the fresh chicken then we also had to kill undress the chicken

we also had to kill undress the chicken

we also had to kill undress the chicken every night we had to update the books

every night we had to update the books

every night we had to update the books and everything we sold and the earnings

and everything we sold and the earnings

and everything we sold and the earnings would equally split three ways my best

would equally split three ways my best

would equally split three ways my best and worst boss was the same man my

and worst boss was the same man my

and worst boss was the same man my father he never and I mean never took I

father he never and I mean never took I

father he never and I mean never took I can’t for an answer he taught me the

can’t for an answer he taught me the

can’t for an answer he taught me the value system that to this day I have

value system that to this day I have

value system that to this day I have continued the practice

action item number three make the

action item number three make the customers happy successful businesses

customers happy successful businesses

customers happy successful businesses thrive because of happy customers make

thrive because of happy customers make

thrive because of happy customers make your customers happy and they’ll make

your customers happy and they’ll make

your customers happy and they’ll make you successful do whatever it takes to

you successful do whatever it takes to

you successful do whatever it takes to know your customers understand their

know your customers understand their

know your customers understand their core issues and solve their problems

core issues and solve their problems

core issues and solve their problems give them an outstanding experience on

give them an outstanding experience on

give them an outstanding experience on top of it and the lineup to come back to

top of it and the lineup to come back to

top of it and the lineup to come back to you and tell their friends the spine of

you and tell their friends the spine of

you and tell their friends the spine of the rumors and complaints about George

the rumors and complaints about George

the rumors and complaints about George Steinbrenner being a tough boss he did

Steinbrenner being a tough boss he did

Steinbrenner being a tough boss he did believe in the fans which he commonly

believe in the fans which he commonly

believe in the fans which he commonly described as his customers he’s one of

described as his customers he’s one of

described as his customers he’s one of the most customer-centric businessman in

the most customer-centric businessman in

the most customer-centric businessman in the industry more than any other sports

the industry more than any other sports

the industry more than any other sports franchise owners Steinbrenner went out

franchise owners Steinbrenner went out

franchise owners Steinbrenner went out of his way to please his fans and give

of his way to please his fans and give

of his way to please his fans and give them what they wanted there were

them what they wanted there were

them what they wanted there were numerous ways in which he showed his

numerous ways in which he showed his

numerous ways in which he showed his fans and he was listened to them first

fans and he was listened to them first

fans and he was listened to them first of all he thought his fans had the right

of all he thought his fans had the right

of all he thought his fans had the right to watch and support a championship team

to watch and support a championship team

to watch and support a championship team that is why who’s willing to spend

that is why who’s willing to spend

that is why who’s willing to spend whatever he needed to to get the best

whatever he needed to to get the best

whatever he needed to to get the best players and win championships more than

players and win championships more than

players and win championships more than the money however Steinbrenner also

the money however Steinbrenner also

the money however Steinbrenner also tried to cultivate a culture of proud

tried to cultivate a culture of proud

tried to cultivate a culture of proud New Yorkers according to Steinbrenner

New Yorkers according to Steinbrenner

New Yorkers according to Steinbrenner our team played hard but we let our fans

our team played hard but we let our fans

our team played hard but we let our fans down we will do better we know how to

down we will do better we know how to

down we will do better we know how to win as I’ve always said the way New York

win as I’ve always said the way New York

win as I’ve always said the way New York is back us we have to produce for them

is back us we have to produce for them

is back us we have to produce for them own in the New York Yankees is like

own in the New York Yankees is like

own in the New York Yankees is like owning the Mona Lisa

owning the Mona Lisa

owning the Mona Lisa so remember create a culture earn by

so remember create a culture earn by

so remember create a culture earn by working hard and make the customers

working hard and make the customers

working hard and make the customers happy to finish up this video I wanted

happy to finish up this video I wanted

happy to finish up this video I wanted to share when my favorite true stories

to share when my favorite true stories

to share when my favorite true stories about George Steinbrenner and some of

about George Steinbrenner and some of

about George Steinbrenner and some of his best quotes since george

his best quotes since george

his best quotes since george steinbrenner’s father did not believe in

steinbrenner’s father did not believe in

steinbrenner’s father did not believe in giving allowances to his children

giving allowances to his children

giving allowances to his children georgina sisters were set up in a

georgina sisters were set up in a

georgina sisters were set up in a chicken business they would sell eggs or

chicken business they would sell eggs or

chicken business they would sell eggs or fifty cents a dozen or chickens to the

fifty cents a dozen or chickens to the

fifty cents a dozen or chickens to the neighbors to make extra money they would

neighbors to make extra money they would

neighbors to make extra money they would have to kill the chicken and pluck the

have to kill the chicken and pluck the

have to kill the chicken and pluck the feathers if the neighbors wanted the

feathers if the neighbors wanted the

feathers if the neighbors wanted the buyers chicken to cook he did this job

buyers chicken to cook he did this job

buyers chicken to cook he did this job from the time he was nine years old

from the time he was nine years old

from the time he was nine years old until he was 15 when his father would

until he was 15 when his father would

until he was 15 when his father would decide to send him off to military

decide to send him off to military

decide to send him off to military school however George knew that he’d

school however George knew that he’d

school however George knew that he’d have to give up his portion of the

have to give up his portion of the

have to give up his portion of the chicken business despite the fact that

chicken business despite the fact that

chicken business despite the fact that it was family he had no problem doing

it was family he had no problem doing

it was family he had no problem doing whatever it took to take a profit he was

whatever it took to take a profit he was

whatever it took to take a profit he was a businessman bottom line and he did not

a businessman bottom line and he did not

a businessman bottom line and he did not let anyone not even his own sisters

let anyone not even his own sisters

let anyone not even his own sisters stand in a way of his business

stand in a way of his business

stand in a way of his business aspirations i sold my egg company to my

aspirations i sold my egg company to my

aspirations i sold my egg company to my sisters for three times what it was

sisters for three times what it was

sisters for three times what it was worth he said they’ve never liked me

worth he said they’ve never liked me

worth he said they’ve never liked me since

thank you for joining me for another

thank you for joining me for another edition the model in the monsters if you

edition the model in the monsters if you

edition the model in the monsters if you like the video and you want to see more

like the video and you want to see more

like the video and you want to see more please give it a thumbs up below I also

please give it a thumbs up below I also

please give it a thumbs up below I also love to hear what you have to say if you

love to hear what you have to say if you

love to hear what you have to say if you want to leave a comment underneath the

want to leave a comment underneath the

want to leave a comment underneath the video and stay tuned for next episode

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