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Why using dog training psychology to train people makes sense | Graeme Hall | TEDxLeamingtonSpa


about an idea although I’m known for

about an idea although I’m known for fixing dog behavior and the behavior of

fixing dog behavior and the behavior of

fixing dog behavior and the behavior of dog owners and what I’m gonna suggest is

dog owners and what I’m gonna suggest is

dog owners and what I’m gonna suggest is that we rip up the rulebook and well use

that we rip up the rulebook and well use

that we rip up the rulebook and well use dog training techniques to retrain

dog training techniques to retrain

dog training techniques to retrain people okay I know that doesn’t sound

people okay I know that doesn’t sound

people okay I know that doesn’t sound entirely politically correct but I’ve

entirely politically correct but I’ve

entirely politically correct but I’ve been doing this stuff for quite a while

been doing this stuff for quite a while

been doing this stuff for quite a while and it really works so I go all around

and it really works so I go all around

and it really works so I go all around the country

the country

the country I’m fixing dog behavior problems I’ve

I’m fixing dog behavior problems I’ve

I’m fixing dog behavior problems I’ve worked with about 4,000 dogs so far the

worked with about 4,000 dogs so far the

worked with about 4,000 dogs so far the dog father motto is any dog any age any

dog father motto is any dog any age any

dog father motto is any dog any age any problem so that means I’ll take on any

problem so that means I’ll take on any

problem so that means I’ll take on any case so I do see some quite severe cases

case so I do see some quite severe cases

case so I do see some quite severe cases in fact so severe that I found myself in

in fact so severe that I found myself in

in fact so severe that I found myself in a hospital operating theatre last year

a hospital operating theatre last year

a hospital operating theatre last year when I nearly lost the full use of that

when I nearly lost the full use of that

when I nearly lost the full use of that hand to fix even extreme problems like

hand to fix even extreme problems like

hand to fix even extreme problems like that I used some really simple

that I used some really simple

that I used some really simple psychological techniques that have been

psychological techniques that have been

psychological techniques that have been around for about 100 years but they’ve

around for about 100 years but they’ve

around for about 100 years but they’ve been largely forgotten I use the same

been largely forgotten I use the same

been largely forgotten I use the same techniques in the National Health

techniques in the National Health

techniques in the National Health Service to help nurses and therapists to

Service to help nurses and therapists to

Service to help nurses and therapists to get better behavior from the people

get better behavior from the people

get better behavior from the people around them so you can use this on

around them so you can use this on

around them so you can use this on anyone so if you’d like to get more of

anyone so if you’d like to get more of

anyone so if you’d like to get more of the behaviors that you’d like less of

the behaviors that you’d like less of

the behaviors that you’d like less of the behaviors that you wouldn’t like

the behaviors that you wouldn’t like

the behaviors that you wouldn’t like from people around you perhaps it’s that

from people around you perhaps it’s that

from people around you perhaps it’s that next year then this is the talk for you

next year then this is the talk for you

next year then this is the talk for you so let me tell you a little bit about my

so let me tell you a little bit about my

so let me tell you a little bit about my background and I’ve not always been a

background and I’ve not always been a

background and I’ve not always been a professional dog trainer so in fact I

professional dog trainer so in fact I

professional dog trainer so in fact I never had a dog of my own until I was

never had a dog of my own until I was

never had a dog of my own until I was about 40 so for the previous two decades

about 40 so for the previous two decades

about 40 so for the previous two decades I’ve been running factories for a living

I’ve been running factories for a living

I’ve been running factories for a living I left University 1980s with a degree in

I left University 1980s with a degree in

I left University 1980s with a degree in Spanish I went off to work for one of

Spanish I went off to work for one of

Spanish I went off to work for one of the UK’s top food manufacturers and well

the UK’s top food manufacturers and well

the UK’s top food manufacturers and well I spent 21 years there working my way up

I spent 21 years there working my way up

I spent 21 years there working my way up the corporate ladder so by the time I

the corporate ladder so by the time I

the corporate ladder so by the time I jumped out 2008 I had a team of about

jumped out 2008 I had a team of about

jumped out 2008 I had a team of about 200 people so I’d learned how to

200 people so I’d learned how to

200 people so I’d learned how to motivated people mainly by trial and

motivated people mainly by trial and

motivated people mainly by trial and error so what I learned was eventually

error so what I learned was eventually

error so what I learned was eventually dogs and people aren’t that different I

dogs and people aren’t that different I

dogs and people aren’t that different I got to the stage where I was going to be

got to the stage where I was going to be

got to the stage where I was going to be a management consultant and then a

a management consultant and then a

a management consultant and then a chance conversation with the dog trainer

chance conversation with the dog trainer

chance conversation with the dog trainer changed my life

changed my life

changed my life dog training to become become my Sunday

dog training to become become my Sunday

dog training to become become my Sunday morning hobby by the end you see and

morning hobby by the end you see and

morning hobby by the end you see and this chap said why don’t you be a dog

this chap said why don’t you be a dog

this chap said why don’t you be a dog trainer instead and I thought because

trainer instead and I thought because

trainer instead and I thought because it’s beneath me but I said why is that

it’s beneath me but I said why is that

it’s beneath me but I said why is that and he said because you’re really good

and he said because you’re really good

and he said because you’re really good with people

with people

with people oh I wasn’t expecting that so I said

oh I wasn’t expecting that so I said

oh I wasn’t expecting that so I said what about dogs he said he’s quite good

what about dogs he said he’s quite good

what about dogs he said he’s quite good with dogs I said thank you very much

they said you’re really really good with

they said you’re really really good with people and it’s the dog owners not the

people and it’s the dog owners not the

people and it’s the dog owners not the dogs that you need to fix so suitably

dogs that you need to fix so suitably

dogs that you need to fix so suitably flattered and I was hook line & sinker

flattered and I was hook line & sinker

flattered and I was hook line & sinker I went often in the time it took me to

I went often in the time it took me to

I went often in the time it took me to drive home I decided that’s what I was

drive home I decided that’s what I was

drive home I decided that’s what I was going to do with my life so I went off

going to do with my life so I went off

going to do with my life so I went off to learn as much as I could about dog

to learn as much as I could about dog

to learn as much as I could about dog psychology which was surely very

psychology which was surely very

psychology which was surely very different to human psychology or at

different to human psychology or at

different to human psychology or at least that’s what they were all telling

least that’s what they were all telling

least that’s what they were all telling me so this word kept cropping up a lot

me so this word kept cropping up a lot

me so this word kept cropping up a lot anthropomorphism they loved big words

anthropomorphism they loved big words

anthropomorphism they loved big words okay what it means is attribution kind

okay what it means is attribution kind

okay what it means is attribution kind of human characteristics such as

of human characteristics such as

of human characteristics such as thoughts and emotions so dogs yeah so

thoughts and emotions so dogs yeah so

thoughts and emotions so dogs yeah so they’d have you believe that dogs are

they’d have you believe that dogs are

they’d have you believe that dogs are dogs and humans are humans and never the

dogs and humans are humans and never the

dogs and humans are humans and never the twain shall meet

twain shall meet

twain shall meet it’s all completely different anything

it’s all completely different anything

it’s all completely different anything you’ve ever learned about parenting or

you’ve ever learned about parenting or

you’ve ever learned about parenting or perhaps working with other people that

perhaps working with other people that

perhaps working with other people that won’t work with dogs well don’t you

won’t work with dogs well don’t you

won’t work with dogs well don’t you believe them because I’ve spent the last

believe them because I’ve spent the last

believe them because I’ve spent the last few years proving to myself they’re

few years proving to myself they’re

few years proving to myself they’re actually humans and dogs we’ve got a lot

actually humans and dogs we’ve got a lot

actually humans and dogs we’ve got a lot in common and there are a few

in common and there are a few

in common and there are a few significant differences too so well yeah

significant differences too so well yeah

significant differences too so well yeah they’ve got four legs for us down

so I decided I need to learn a bit more

so I decided I need to learn a bit more so I discovered a little bit of

so I discovered a little bit of

so I discovered a little bit of psychology that really controls how we

psychology that really controls how we

psychology that really controls how we all learn by trial and error so this

all learn by trial and error so this

all learn by trial and error so this stuff works with everybody you could try

stuff works with everybody you could try

stuff works with everybody you could try it with your work colleagues yeah boss

it with your work colleagues yeah boss

it with your work colleagues yeah boss the kids your other half you could try

the kids your other half you could try

the kids your other half you could try on the dog works a treat

on the dog works a treat

on the dog works a treat it’s called Thorndike’s law of effect so

it’s called Thorndike’s law of effect so

it’s called Thorndike’s law of effect so before you go rushing off to Google to

before you go rushing off to Google to

before you go rushing off to Google to check this out let me give you a little

check this out let me give you a little

check this out let me give you a little bit of advice wait till you’re having a

bit of advice wait till you’re having a

bit of advice wait till you’re having a sleepless night because it will send you

sleepless night because it will send you

sleepless night because it will send you to sleep I’ll give you an idea I printed

to sleep I’ll give you an idea I printed

to sleep I’ll give you an idea I printed this from Google just this morning well

this from Google just this morning well

this from Google just this morning well from Wikipedia to be precise it says the

from Wikipedia to be precise it says the

from Wikipedia to be precise it says the law of effect was published by Edward

law of effect was published by Edward

law of effect was published by Edward Thorndike in 1905 so far so good

Thorndike in 1905 so far so good

Thorndike in 1905 so far so good that’s English it then says it states

that’s English it then says it states

that’s English it then says it states that when a stimulus response

that when a stimulus response

that when a stimulus response Association is established an

Association is established an

Association is established an instrumental conditioning between the

instrumental conditioning between the

instrumental conditioning between the instrumental response and contextual

instrumental response and contextual

instrumental response and contextual stimuli that present the responses

stimuli that present the responses

stimuli that present the responses reinforce the stimuli response

reinforce the stimuli response

reinforce the stimuli response Association was the sole responsibility

Association was the sole responsibility

Association was the sole responsibility the occurrence of that behavior there

the occurrence of that behavior there

the occurrence of that behavior there you go just do that stuff and all your

you go just do that stuff and all your

you go just do that stuff and all your problems are sold see you then no really

problems are sold see you then no really

problems are sold see you then no really it’s a shame because if you put that

it’s a shame because if you put that

it’s a shame because if you put that into plain English it’s really easy to

into plain English it’s really easy to

into plain English it’s really easy to understand and to apply so shall we have

understand and to apply so shall we have

understand and to apply so shall we have a go at that three rules three rules you

a go at that three rules three rules you

a go at that three rules three rules you need to understand dead easy rule number

need to understand dead easy rule number

need to understand dead easy rule number one any behavior that you reward will

one any behavior that you reward will

one any behavior that you reward will increase okay so if you encourage

increase okay so if you encourage

increase okay so if you encourage somebody you’ll get more of that

somebody you’ll get more of that

somebody you’ll get more of that behavior no rocket science so far yeah

behavior no rocket science so far yeah

behavior no rocket science so far yeah okay rule number two this is the

okay rule number two this is the

okay rule number two this is the opposite so if you make a behavior

opposite so if you make a behavior

opposite so if you make a behavior uncomfortable then you get less of that

uncomfortable then you get less of that

uncomfortable then you get less of that behavior it decreases now don’t

behavior it decreases now don’t

behavior it decreases now don’t misunderstand me here uncomfortable is

misunderstand me here uncomfortable is

misunderstand me here uncomfortable is not an excuse for abusing and being

not an excuse for abusing and being

not an excuse for abusing and being nasty and bullying to people or dogs

nasty and bullying to people or dogs

nasty and bullying to people or dogs uncomfortable is just enough that your

uncomfortable is just enough that your

uncomfortable is just enough that your subject is saying I didn’t like that

subject is saying I didn’t like that

subject is saying I didn’t like that outcome I’d rather do less in future yep

outcome I’d rather do less in future yep

outcome I’d rather do less in future yep and rule three is about

and rule three is about

and rule three is about attention-seeking so attention-seeking

attention-seeking so attention-seeking

attention-seeking so attention-seeking behaviors they’re the ones where

behaviors they’re the ones where

behaviors they’re the ones where any attention is good attention right so

any attention is good attention right so

any attention is good attention right so if you ignore them completely those

if you ignore them completely those

if you ignore them completely those behaviors fade away but for today I’d

behaviors fade away but for today I’d

behaviors fade away but for today I’d like to concentrate on rule one rule two

like to concentrate on rule one rule two

like to concentrate on rule one rule two so make you feel good get more of it

so make you feel good get more of it

so make you feel good get more of it make it feel bad get less of it so where

make it feel bad get less of it so where

make it feel bad get less of it so where should we place the balance good or bad

should we place the balance good or bad

should we place the balance good or bad well you remember that dog trainer who

well you remember that dog trainer who

well you remember that dog trainer who got me into this malarkey in the first

got me into this malarkey in the first

got me into this malarkey in the first place he was a man of few words and on

place he was a man of few words and on

place he was a man of few words and on this subject he used to say all bad is

this subject he used to say all bad is

this subject he used to say all bad is bad and all good is bad what he meant by

bad and all good is bad what he meant by

bad and all good is bad what he meant by that was all nicey-nicey and no

that was all nicey-nicey and no

that was all nicey-nicey and no consequences for bad behavior that’s not

consequences for bad behavior that’s not

consequences for bad behavior that’s not gonna work think of speed cameras we

gonna work think of speed cameras we

gonna work think of speed cameras we might not want to admit it but the truth

might not want to admit it but the truth

might not want to admit it but the truth is they do modify our behavior because

is they do modify our behavior because

is they do modify our behavior because if purely positive works

if purely positive works

if purely positive works we’d have police officers hiding behind

we’d have police officers hiding behind

we’d have police officers hiding behind bushes all around the country and with

bushes all around the country and with

bushes all around the country and with flowers and chocolates waiting for

flowers and chocolates waiting for

flowers and chocolates waiting for law-abiding motorists to come fast and

law-abiding motorists to come fast and

law-abiding motorists to come fast and they jump out they don’t do that but all

they jump out they don’t do that but all

they jump out they don’t do that but all negative doesn’t work either in fact all

negative doesn’t work either in fact all

negative doesn’t work either in fact all negatives even worse

negatives even worse

negatives even worse we’ve got words for feedback that’s 100%

we’ve got words for feedback that’s 100%

we’ve got words for feedback that’s 100% negative we call it nagging or even

negative we call it nagging or even

negative we call it nagging or even bullying and whatever you call it that’s

bullying and whatever you call it that’s

bullying and whatever you call it that’s no way to motivate people and it’s no

no way to motivate people and it’s no

no way to motivate people and it’s no way to motivate yourself because lots of

way to motivate yourself because lots of

way to motivate yourself because lots of people nag and bullying themselves all

people nag and bullying themselves all

people nag and bullying themselves all the time to try and get themselves to

the time to try and get themselves to

the time to try and get themselves to behave better perhaps you do so which

behave better perhaps you do so which

behave better perhaps you do so which way should we focus or perhaps we need a

way should we focus or perhaps we need a

way should we focus or perhaps we need a bit of balance as both well there’s a

bit of balance as both well there’s a

bit of balance as both well there’s a kind of universal truth which is

kind of universal truth which is

kind of universal truth which is expressed in lots of different ways but

expressed in lots of different ways but

expressed in lots of different ways but today we could say it like this what you

today we could say it like this what you

today we could say it like this what you focus on you get more off well think

focus on you get more off well think

focus on you get more off well think about that what you focus on you get

about that what you focus on you get

about that what you focus on you get more off so what do you want to focus on

more off so what do you want to focus on

more off so what do you want to focus on negative or positive make sense

negative or positive make sense

negative or positive make sense well you can use this to motivate

well you can use this to motivate

well you can use this to motivate yourself now this is the bit where I get

yourself now this is the bit where I get

yourself now this is the bit where I get to talk about ballroom dancing so if we

to talk about ballroom dancing so if we

to talk about ballroom dancing so if we got anybody here who’s not a fan of that

got anybody here who’s not a fan of that

got anybody here who’s not a fan of that TV program you can look away now the

TV program you can look away now the

TV program you can look away now the thing is about three years ago just over

thing is about three years ago just over

thing is about three years ago just over I I started ballroom and latin dancing

I I started ballroom and latin dancing

I I started ballroom and latin dancing and started to compete in the national

and started to compete in the national

and started to compete in the national league so I got myself a partner Lin is

league so I got myself a partner Lin is

league so I got myself a partner Lin is great and more experienced than me so

great and more experienced than me so

great and more experienced than me so she gave me a lot of feedback at the

she gave me a lot of feedback at the

she gave me a lot of feedback at the start which was kind of fair enough

start which was kind of fair enough

start which was kind of fair enough because my frame wasn’t very good so let

because my frame wasn’t very good so let

because my frame wasn’t very good so let me explain the frame for a gentleman

me explain the frame for a gentleman

me explain the frame for a gentleman looks like this it’s also called the top

looks like this it’s also called the top

looks like this it’s also called the top line so doesn’t matter what you do you

line so doesn’t matter what you do you

line so doesn’t matter what you do you frame must never move

frame must never move

frame must never move you must never drop your frame so what

you must never drop your frame so what

you must never drop your frame so what happens is you start off with all good

happens is you start off with all good

happens is you start off with all good intention as you start to move you’ve

intention as you start to move you’ve

intention as you start to move you’ve dropped your frame yeah now here’s the

dropped your frame yeah now here’s the

dropped your frame yeah now here’s the thing judges in national competitions

thing judges in national competitions

thing judges in national competitions they’re not completely stupid not

they’re not completely stupid not

they’re not completely stupid not completely if you’re six foot two and

completely if you’re six foot two and

completely if you’re six foot two and you drop your frame they’re going to see

you drop your frame they’re going to see

you drop your frame they’re going to see that the other side of a ballroom and it

that the other side of a ballroom and it

that the other side of a ballroom and it ain’t gonna end well so our first

ain’t gonna end well so our first

ain’t gonna end well so our first competition was in Merced Ville in Wales

competition was in Merced Ville in Wales

competition was in Merced Ville in Wales and I heralded this as our international

and I heralded this as our international

and I heralded this as our international debut now unfortunately we didn’t do

debut now unfortunately we didn’t do

debut now unfortunately we didn’t do very well um in fact we came last so we

very well um in fact we came last so we

very well um in fact we came last so we came last in ballroom beginners we came

came last in ballroom beginners we came

came last in ballroom beginners we came last in letting beginners so so Lin

last in letting beginners so so Lin

last in letting beginners so so Lin hatched a plan she said what we’re gonna

hatched a plan she said what we’re gonna

hatched a plan she said what we’re gonna do is when you practice in round the

do is when you practice in round the

do is when you practice in round the room when you drop your frame I’ll shout

room when you drop your frame I’ll shout

room when you drop your frame I’ll shout frame and then you can correct yourself

frame and then you can correct yourself

frame and then you can correct yourself area so she’s making my naughty behavior

area so she’s making my naughty behavior

area so she’s making my naughty behavior uncomfortable in effect naughty boy

uncomfortable in effect naughty boy

uncomfortable in effect naughty boy right so I’m dancing around the room and

right so I’m dancing around the room and

right so I’m dancing around the room and every time I’m dancing we’re getting

every time I’m dancing we’re getting

every time I’m dancing we’re getting frame ah Thank You Lee yeah frame yeah

frame ah Thank You Lee yeah frame yeah

frame ah Thank You Lee yeah frame yeah yeah yeah frame off for goodness sake it

yeah yeah frame off for goodness sake it

yeah yeah frame off for goodness sake it kind of works but not very much so she

kind of works but not very much so she

kind of works but not very much so she changed the attack now I don’t think

changed the attack now I don’t think

changed the attack now I don’t think she’s been reading Thorndike’s law of

she’s been reading Thorndike’s law of

she’s been reading Thorndike’s law of effect but in effect what she did was

effect but in effect what she did was

effect but in effect what she did was she flipped the focus one day we were

she flipped the focus one day we were

she flipped the focus one day we were dancing around she stopped us in the

dancing around she stopped us in the

dancing around she stopped us in the middle of a waltz and she said that

middle of a waltz and she said that

middle of a waltz and she said that was great oh really she said yeah you

was great oh really she said yeah you

was great oh really she said yeah you didn’t drop your frame once you went all

didn’t drop your frame once you went all

didn’t drop your frame once you went all the way around this hall and you didn’t

the way around this hall and you didn’t

the way around this hall and you didn’t drop your frame now to me that feels

drop your frame now to me that feels

drop your frame now to me that feels great

great

great so when well done thank you good boy so

so when well done thank you good boy so

so when well done thank you good boy so she’d flipped my focus you see instead

she’d flipped my focus you see instead

she’d flipped my focus you see instead of beating myself up for dropping the

of beating myself up for dropping the

of beating myself up for dropping the frame had started to focus on patting

frame had started to focus on patting

frame had started to focus on patting myself on the back for keeping it up and

myself on the back for keeping it up and

myself on the back for keeping it up and the thing is if you can keep it up all

the thing is if you can keep it up all

the thing is if you can keep it up all the way around the whole once what seems

the way around the whole once what seems

the way around the whole once what seems reasonable to aim to keep it up for

reasonable to aim to keep it up for

reasonable to aim to keep it up for twice or three times so these days I’m

twice or three times so these days I’m

twice or three times so these days I’m glad to report there I can keep up the

glad to report there I can keep up the

glad to report there I can keep up the frame now just about long enough for us

frame now just about long enough for us

frame now just about long enough for us to get invites to competitions like the

to get invites to competitions like the

to get invites to competitions like the United Kingdom national close

United Kingdom national close

United Kingdom national close championships so we went back there we

championships so we went back there we

championships so we went back there we went there back in July and we came away

went there back in July and we came away

went there back in July and we came away with two rather large trophies

very much they didn’t clap that much on

very much they didn’t clap that much on the night we in Latin we competed

the night we in Latin we competed

the night we in Latin we competed against 30 of the United Kingdom’s very

against 30 of the United Kingdom’s very

against 30 of the United Kingdom’s very best couples in our category and we won

best couples in our category and we won

best couples in our category and we won not once but twice so we come a long

not once but twice so we come a long

not once but twice so we come a long long way from mertha CID ville and

long way from mertha CID ville and

long way from mertha CID ville and that’s the lineup of the seven top

that’s the lineup of the seven top

that’s the lineup of the seven top couples in the country um what you focus

couples in the country um what you focus

couples in the country um what you focus on you see friends even if it takes

on you see friends even if it takes

on you see friends even if it takes three years you get more off so well

three years you get more off so well

three years you get more off so well that’s all very interesting isn’t it but

that’s all very interesting isn’t it but

that’s all very interesting isn’t it but it probably doesn’t apply to you I mean

it probably doesn’t apply to you I mean

it probably doesn’t apply to you I mean I’m guessing that most of you don’t

I’m guessing that most of you don’t

I’m guessing that most of you don’t spend your certainties waltzing around

spend your certainties waltzing around

spend your certainties waltzing around ballrooms right mmm so let’s give a give

ballrooms right mmm so let’s give a give

ballrooms right mmm so let’s give a give you another example because you can

you another example because you can

you another example because you can really apply this to all sorts of things

really apply this to all sorts of things

really apply this to all sorts of things so you remember I was talking about the

so you remember I was talking about the

so you remember I was talking about the National Health Service and I spoke at a

National Health Service and I spoke at a

National Health Service and I spoke at a conference where there were 200

conference where there were 200

conference where there were 200 delegates and I invited them to talk

delegates and I invited them to talk

delegates and I invited them to talk about in pairs something that really

about in pairs something that really

about in pairs something that really annoyed them some bad behavior that

annoyed them some bad behavior that

annoyed them some bad behavior that somebody around them did and off they

somebody around them did and off they

somebody around them did and off they went

went

went now what I hadn’t thought of was quite

now what I hadn’t thought of was quite

now what I hadn’t thought of was quite how much we like to moan the sound was

how much we like to moan the sound was

how much we like to moan the sound was deafening they enthusiasm had to be seen

deafening they enthusiasm had to be seen

deafening they enthusiasm had to be seen to be believed

to be believed

to be believed I couldn’t stop them so when they

I couldn’t stop them so when they

I couldn’t stop them so when they eventually did quieten down I got a bit

eventually did quieten down I got a bit

eventually did quieten down I got a bit of control back I I got a great example

of control back I I got a great example

of control back I I got a great example from one chap and he said I’m going to

from one chap and he said I’m going to

from one chap and he said I’m going to manager who moans all the time he never

manager who moans all the time he never

manager who moans all the time he never never ever phrases it okay he said how

never ever phrases it okay he said how

never ever phrases it okay he said how would you change that round then I said

would you change that round then I said

would you change that round then I said okay well that’s fine but the trick here

okay well that’s fine but the trick here

okay well that’s fine but the trick here is to flip the focus from negative to

is to flip the focus from negative to

is to flip the focus from negative to positive so you know when you said you

positive so you know when you said you

positive so you know when you said you never praises you never it’s not well

never praises you never it’s not well

never praises you never it’s not well yeah all right well maybe those were

yeah all right well maybe those were

yeah all right well maybe those were very very rare maybe like once or twice

very very rare maybe like once or twice

very very rare maybe like once or twice a month but he moans all the time okay

a month but he moans all the time okay

a month but he moans all the time okay well listen we can focus on learning

well listen we can focus on learning

well listen we can focus on learning about him moaning and I’m pretty sure

about him moaning and I’m pretty sure

about him moaning and I’m pretty sure that’s going to get us nowhere

that’s going to get us nowhere

that’s going to get us nowhere oh we can turn it round let’s see if we

oh we can turn it round let’s see if we

oh we can turn it round let’s see if we can get you more of a behavior you’d

can get you more of a behavior you’d

can get you more of a behavior you’d like instead so perhaps we wait until

like instead so perhaps we wait until

like instead so perhaps we wait until the next time he praises you and then we

the next time he praises you and then we

the next time he praises you and then we make that feel rewarding to him because

make that feel rewarding to him because

make that feel rewarding to him because what you focus on you get more often and

what you focus on you get more often and

what you focus on you get more often and he said well that’s ridiculous

which is fair enough he said what praise

which is fair enough he said what praise him for craziness how’s that gonna work

him for craziness how’s that gonna work

him for craziness how’s that gonna work I’ll show ya that’s gonna work you might

I’ll show ya that’s gonna work you might

I’ll show ya that’s gonna work you might have to wait two weeks but how about

have to wait two weeks but how about

have to wait two weeks but how about this so he finally a big originally

this so he finally a big originally

this so he finally a big originally perhaps phrase is here and you say

perhaps phrase is here and you say

perhaps phrase is here and you say excuse me can I say something

excuse me can I say something

excuse me can I say something and you do comment a lot when we get

and you do comment a lot when we get

and you do comment a lot when we get things wrong all the time

things wrong all the time

things wrong all the time which is maybe fair enough but I just

which is maybe fair enough but I just

which is maybe fair enough but I just wanted to take the time to say thanks

wanted to take the time to say thanks

wanted to take the time to say thanks for praising us just now because when

for praising us just now because when

for praising us just now because when you do that makes a real difference

you do that makes a real difference

you do that makes a real difference thank you very much

thank you very much

thank you very much now if you say that with good humor

now if you say that with good humor

now if you say that with good humor you’ll be amazed at the effect that has

you’ll be amazed at the effect that has

you’ll be amazed at the effect that has because of behavior that’s rewarded

because of behavior that’s rewarded

because of behavior that’s rewarded increases that chap is bound to be

increases that chap is bound to be

increases that chap is bound to be thinking I could do more of that so the

thinking I could do more of that so the

thinking I could do more of that so the thing is sometimes you have to be a bit

thing is sometimes you have to be a bit

thing is sometimes you have to be a bit crafty about how you apply these rules

crafty about how you apply these rules

crafty about how you apply these rules but the basics they work every time and

but the basics they work every time and

but the basics they work every time and they are any behavior but your reward

they are any behavior but your reward

they are any behavior but your reward always increases a behavior that you

always increases a behavior that you

always increases a behavior that you make uncomfortable or ignore decreases

make uncomfortable or ignore decreases

make uncomfortable or ignore decreases but nagging will only get you so far be

but nagging will only get you so far be

but nagging will only get you so far be clear about the behaviors you want more

clear about the behaviors you want more

clear about the behaviors you want more of and the behaviors you want less of

of and the behaviors you want less of

of and the behaviors you want less of and be careful where you place your

and be careful where you place your

and be careful where you place your focus because what you focus on you

focus because what you focus on you

focus because what you focus on you absolutely without fail ultimately will

absolutely without fail ultimately will

absolutely without fail ultimately will get more off you can make this stuff as

get more off you can make this stuff as

get more off you can make this stuff as complicated or as simple as you like but

complicated or as simple as you like but

complicated or as simple as you like but take my advice friends make it simple so

take my advice friends make it simple so

take my advice friends make it simple so simple in fact that even a dog could

simple in fact that even a dog could

simple in fact that even a dog could understand it thank you

understand it thank you

understand it thank you [Applause]

”

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