
about an idea although I’m known for fixing dog behavior and the behavior of
fixing dog behavior and the behavior of
fixing dog behavior and the behavior of dog owners and what I’m gonna suggest is
dog owners and what I’m gonna suggest is
dog owners and what I’m gonna suggest is that we rip up the rulebook and well use
that we rip up the rulebook and well use
that we rip up the rulebook and well use dog training techniques to retrain
dog training techniques to retrain
dog training techniques to retrain people okay I know that doesn’t sound
people okay I know that doesn’t sound
people okay I know that doesn’t sound entirely politically correct but I’ve
entirely politically correct but I’ve
entirely politically correct but I’ve been doing this stuff for quite a while
been doing this stuff for quite a while
been doing this stuff for quite a while and it really works so I go all around
and it really works so I go all around
and it really works so I go all around the country
the country
the country I’m fixing dog behavior problems I’ve
I’m fixing dog behavior problems I’ve
I’m fixing dog behavior problems I’ve worked with about 4,000 dogs so far the
worked with about 4,000 dogs so far the
worked with about 4,000 dogs so far the dog father motto is any dog any age any
dog father motto is any dog any age any
dog father motto is any dog any age any problem so that means I’ll take on any
problem so that means I’ll take on any
problem so that means I’ll take on any case so I do see some quite severe cases
case so I do see some quite severe cases
case so I do see some quite severe cases in fact so severe that I found myself in
in fact so severe that I found myself in
in fact so severe that I found myself in a hospital operating theatre last year
a hospital operating theatre last year
a hospital operating theatre last year when I nearly lost the full use of that
when I nearly lost the full use of that
when I nearly lost the full use of that hand to fix even extreme problems like
hand to fix even extreme problems like
hand to fix even extreme problems like that I used some really simple
that I used some really simple
that I used some really simple psychological techniques that have been
psychological techniques that have been
psychological techniques that have been around for about 100 years but they’ve
around for about 100 years but they’ve
around for about 100 years but they’ve been largely forgotten I use the same
been largely forgotten I use the same
been largely forgotten I use the same techniques in the National Health
techniques in the National Health
techniques in the National Health Service to help nurses and therapists to
Service to help nurses and therapists to
Service to help nurses and therapists to get better behavior from the people
get better behavior from the people
get better behavior from the people around them so you can use this on
around them so you can use this on
around them so you can use this on anyone so if you’d like to get more of
anyone so if you’d like to get more of
anyone so if you’d like to get more of the behaviors that you’d like less of
the behaviors that you’d like less of
the behaviors that you’d like less of the behaviors that you wouldn’t like
the behaviors that you wouldn’t like
the behaviors that you wouldn’t like from people around you perhaps it’s that
from people around you perhaps it’s that
from people around you perhaps it’s that next year then this is the talk for you
next year then this is the talk for you
next year then this is the talk for you so let me tell you a little bit about my
so let me tell you a little bit about my
so let me tell you a little bit about my background and I’ve not always been a
background and I’ve not always been a
background and I’ve not always been a professional dog trainer so in fact I
professional dog trainer so in fact I
professional dog trainer so in fact I never had a dog of my own until I was
never had a dog of my own until I was
never had a dog of my own until I was about 40 so for the previous two decades
about 40 so for the previous two decades
about 40 so for the previous two decades I’ve been running factories for a living
I’ve been running factories for a living
I’ve been running factories for a living I left University 1980s with a degree in
I left University 1980s with a degree in
I left University 1980s with a degree in Spanish I went off to work for one of
Spanish I went off to work for one of
Spanish I went off to work for one of the UK’s top food manufacturers and well
the UK’s top food manufacturers and well
the UK’s top food manufacturers and well I spent 21 years there working my way up
I spent 21 years there working my way up
I spent 21 years there working my way up the corporate ladder so by the time I
the corporate ladder so by the time I
the corporate ladder so by the time I jumped out 2008 I had a team of about
jumped out 2008 I had a team of about
jumped out 2008 I had a team of about 200 people so I’d learned how to
200 people so I’d learned how to
200 people so I’d learned how to motivated people mainly by trial and
motivated people mainly by trial and
motivated people mainly by trial and error so what I learned was eventually
error so what I learned was eventually
error so what I learned was eventually dogs and people aren’t that different I
dogs and people aren’t that different I
dogs and people aren’t that different I got to the stage where I was going to be
got to the stage where I was going to be
got to the stage where I was going to be a management consultant and then a
a management consultant and then a
a management consultant and then a chance conversation with the dog trainer
chance conversation with the dog trainer
chance conversation with the dog trainer changed my life
changed my life
changed my life dog training to become become my Sunday
dog training to become become my Sunday
dog training to become become my Sunday morning hobby by the end you see and
morning hobby by the end you see and
morning hobby by the end you see and this chap said why don’t you be a dog
this chap said why don’t you be a dog
this chap said why don’t you be a dog trainer instead and I thought because
trainer instead and I thought because
trainer instead and I thought because it’s beneath me but I said why is that
it’s beneath me but I said why is that
it’s beneath me but I said why is that and he said because you’re really good
and he said because you’re really good
and he said because you’re really good with people
with people
with people oh I wasn’t expecting that so I said
oh I wasn’t expecting that so I said
oh I wasn’t expecting that so I said what about dogs he said he’s quite good
what about dogs he said he’s quite good
what about dogs he said he’s quite good with dogs I said thank you very much
they said you’re really really good with
they said you’re really really good with people and it’s the dog owners not the
people and it’s the dog owners not the
people and it’s the dog owners not the dogs that you need to fix so suitably
dogs that you need to fix so suitably
dogs that you need to fix so suitably flattered and I was hook line & sinker
flattered and I was hook line & sinker
flattered and I was hook line & sinker I went often in the time it took me to
I went often in the time it took me to
I went often in the time it took me to drive home I decided that’s what I was
drive home I decided that’s what I was
drive home I decided that’s what I was going to do with my life so I went off
going to do with my life so I went off
going to do with my life so I went off to learn as much as I could about dog
to learn as much as I could about dog
to learn as much as I could about dog psychology which was surely very
psychology which was surely very
psychology which was surely very different to human psychology or at
different to human psychology or at
different to human psychology or at least that’s what they were all telling
least that’s what they were all telling
least that’s what they were all telling me so this word kept cropping up a lot
me so this word kept cropping up a lot
me so this word kept cropping up a lot anthropomorphism they loved big words
anthropomorphism they loved big words
anthropomorphism they loved big words okay what it means is attribution kind
okay what it means is attribution kind
okay what it means is attribution kind of human characteristics such as
of human characteristics such as
of human characteristics such as thoughts and emotions so dogs yeah so
thoughts and emotions so dogs yeah so
thoughts and emotions so dogs yeah so they’d have you believe that dogs are
they’d have you believe that dogs are
they’d have you believe that dogs are dogs and humans are humans and never the
dogs and humans are humans and never the
dogs and humans are humans and never the twain shall meet
twain shall meet
twain shall meet it’s all completely different anything
it’s all completely different anything
it’s all completely different anything you’ve ever learned about parenting or
you’ve ever learned about parenting or
you’ve ever learned about parenting or perhaps working with other people that
perhaps working with other people that
perhaps working with other people that won’t work with dogs well don’t you
won’t work with dogs well don’t you
won’t work with dogs well don’t you believe them because I’ve spent the last
believe them because I’ve spent the last
believe them because I’ve spent the last few years proving to myself they’re
few years proving to myself they’re
few years proving to myself they’re actually humans and dogs we’ve got a lot
actually humans and dogs we’ve got a lot
actually humans and dogs we’ve got a lot in common and there are a few
in common and there are a few
in common and there are a few significant differences too so well yeah
significant differences too so well yeah
significant differences too so well yeah they’ve got four legs for us down
so I decided I need to learn a bit more
so I decided I need to learn a bit more so I discovered a little bit of
so I discovered a little bit of
so I discovered a little bit of psychology that really controls how we
psychology that really controls how we
psychology that really controls how we all learn by trial and error so this
all learn by trial and error so this
all learn by trial and error so this stuff works with everybody you could try
stuff works with everybody you could try
stuff works with everybody you could try it with your work colleagues yeah boss
it with your work colleagues yeah boss
it with your work colleagues yeah boss the kids your other half you could try
the kids your other half you could try
the kids your other half you could try on the dog works a treat
on the dog works a treat
on the dog works a treat it’s called Thorndike’s law of effect so
it’s called Thorndike’s law of effect so
it’s called Thorndike’s law of effect so before you go rushing off to Google to
before you go rushing off to Google to
before you go rushing off to Google to check this out let me give you a little
check this out let me give you a little
check this out let me give you a little bit of advice wait till you’re having a
bit of advice wait till you’re having a
bit of advice wait till you’re having a sleepless night because it will send you
sleepless night because it will send you
sleepless night because it will send you to sleep I’ll give you an idea I printed
to sleep I’ll give you an idea I printed
to sleep I’ll give you an idea I printed this from Google just this morning well
this from Google just this morning well
this from Google just this morning well from Wikipedia to be precise it says the
from Wikipedia to be precise it says the
from Wikipedia to be precise it says the law of effect was published by Edward
law of effect was published by Edward
law of effect was published by Edward Thorndike in 1905 so far so good
Thorndike in 1905 so far so good
Thorndike in 1905 so far so good that’s English it then says it states
that’s English it then says it states
that’s English it then says it states that when a stimulus response
that when a stimulus response
that when a stimulus response Association is established an
Association is established an
Association is established an instrumental conditioning between the
instrumental conditioning between the
instrumental conditioning between the instrumental response and contextual
instrumental response and contextual
instrumental response and contextual stimuli that present the responses
stimuli that present the responses
stimuli that present the responses reinforce the stimuli response
reinforce the stimuli response
reinforce the stimuli response Association was the sole responsibility
Association was the sole responsibility
Association was the sole responsibility the occurrence of that behavior there
the occurrence of that behavior there
the occurrence of that behavior there you go just do that stuff and all your
you go just do that stuff and all your
you go just do that stuff and all your problems are sold see you then no really
problems are sold see you then no really
problems are sold see you then no really it’s a shame because if you put that
it’s a shame because if you put that
it’s a shame because if you put that into plain English it’s really easy to
into plain English it’s really easy to
into plain English it’s really easy to understand and to apply so shall we have
understand and to apply so shall we have
understand and to apply so shall we have a go at that three rules three rules you
a go at that three rules three rules you
a go at that three rules three rules you need to understand dead easy rule number
need to understand dead easy rule number
need to understand dead easy rule number one any behavior that you reward will
one any behavior that you reward will
one any behavior that you reward will increase okay so if you encourage
increase okay so if you encourage
increase okay so if you encourage somebody you’ll get more of that
somebody you’ll get more of that
somebody you’ll get more of that behavior no rocket science so far yeah
behavior no rocket science so far yeah
behavior no rocket science so far yeah okay rule number two this is the
okay rule number two this is the
okay rule number two this is the opposite so if you make a behavior
opposite so if you make a behavior
opposite so if you make a behavior uncomfortable then you get less of that
uncomfortable then you get less of that
uncomfortable then you get less of that behavior it decreases now don’t
behavior it decreases now don’t
behavior it decreases now don’t misunderstand me here uncomfortable is
misunderstand me here uncomfortable is
misunderstand me here uncomfortable is not an excuse for abusing and being
not an excuse for abusing and being
not an excuse for abusing and being nasty and bullying to people or dogs
nasty and bullying to people or dogs
nasty and bullying to people or dogs uncomfortable is just enough that your
uncomfortable is just enough that your
uncomfortable is just enough that your subject is saying I didn’t like that
subject is saying I didn’t like that
subject is saying I didn’t like that outcome I’d rather do less in future yep
outcome I’d rather do less in future yep
outcome I’d rather do less in future yep and rule three is about
and rule three is about
and rule three is about attention-seeking so attention-seeking
attention-seeking so attention-seeking
attention-seeking so attention-seeking behaviors they’re the ones where
behaviors they’re the ones where
behaviors they’re the ones where any attention is good attention right so
any attention is good attention right so
any attention is good attention right so if you ignore them completely those
if you ignore them completely those
if you ignore them completely those behaviors fade away but for today I’d
behaviors fade away but for today I’d
behaviors fade away but for today I’d like to concentrate on rule one rule two
like to concentrate on rule one rule two
like to concentrate on rule one rule two so make you feel good get more of it
so make you feel good get more of it
so make you feel good get more of it make it feel bad get less of it so where
make it feel bad get less of it so where
make it feel bad get less of it so where should we place the balance good or bad
should we place the balance good or bad
should we place the balance good or bad well you remember that dog trainer who
well you remember that dog trainer who
well you remember that dog trainer who got me into this malarkey in the first
got me into this malarkey in the first
got me into this malarkey in the first place he was a man of few words and on
place he was a man of few words and on
place he was a man of few words and on this subject he used to say all bad is
this subject he used to say all bad is
this subject he used to say all bad is bad and all good is bad what he meant by
bad and all good is bad what he meant by
bad and all good is bad what he meant by that was all nicey-nicey and no
that was all nicey-nicey and no
that was all nicey-nicey and no consequences for bad behavior that’s not
consequences for bad behavior that’s not
consequences for bad behavior that’s not gonna work think of speed cameras we
gonna work think of speed cameras we
gonna work think of speed cameras we might not want to admit it but the truth
might not want to admit it but the truth
might not want to admit it but the truth is they do modify our behavior because
is they do modify our behavior because
is they do modify our behavior because if purely positive works
if purely positive works
if purely positive works we’d have police officers hiding behind
we’d have police officers hiding behind
we’d have police officers hiding behind bushes all around the country and with
bushes all around the country and with
bushes all around the country and with flowers and chocolates waiting for
flowers and chocolates waiting for
flowers and chocolates waiting for law-abiding motorists to come fast and
law-abiding motorists to come fast and
law-abiding motorists to come fast and they jump out they don’t do that but all
they jump out they don’t do that but all
they jump out they don’t do that but all negative doesn’t work either in fact all
negative doesn’t work either in fact all
negative doesn’t work either in fact all negatives even worse
negatives even worse
negatives even worse we’ve got words for feedback that’s 100%
we’ve got words for feedback that’s 100%
we’ve got words for feedback that’s 100% negative we call it nagging or even
negative we call it nagging or even
negative we call it nagging or even bullying and whatever you call it that’s
bullying and whatever you call it that’s
bullying and whatever you call it that’s no way to motivate people and it’s no
no way to motivate people and it’s no
no way to motivate people and it’s no way to motivate yourself because lots of
way to motivate yourself because lots of
way to motivate yourself because lots of people nag and bullying themselves all
people nag and bullying themselves all
people nag and bullying themselves all the time to try and get themselves to
the time to try and get themselves to
the time to try and get themselves to behave better perhaps you do so which
behave better perhaps you do so which
behave better perhaps you do so which way should we focus or perhaps we need a
way should we focus or perhaps we need a
way should we focus or perhaps we need a bit of balance as both well there’s a
bit of balance as both well there’s a
bit of balance as both well there’s a kind of universal truth which is
kind of universal truth which is
kind of universal truth which is expressed in lots of different ways but
expressed in lots of different ways but
expressed in lots of different ways but today we could say it like this what you
today we could say it like this what you
today we could say it like this what you focus on you get more off well think
focus on you get more off well think
focus on you get more off well think about that what you focus on you get
about that what you focus on you get
about that what you focus on you get more off so what do you want to focus on
more off so what do you want to focus on
more off so what do you want to focus on negative or positive make sense
negative or positive make sense
negative or positive make sense well you can use this to motivate
well you can use this to motivate
well you can use this to motivate yourself now this is the bit where I get
yourself now this is the bit where I get
yourself now this is the bit where I get to talk about ballroom dancing so if we
to talk about ballroom dancing so if we
to talk about ballroom dancing so if we got anybody here who’s not a fan of that
got anybody here who’s not a fan of that
got anybody here who’s not a fan of that TV program you can look away now the
TV program you can look away now the
TV program you can look away now the thing is about three years ago just over
thing is about three years ago just over
thing is about three years ago just over I I started ballroom and latin dancing
I I started ballroom and latin dancing
I I started ballroom and latin dancing and started to compete in the national
and started to compete in the national
and started to compete in the national league so I got myself a partner Lin is
league so I got myself a partner Lin is
league so I got myself a partner Lin is great and more experienced than me so
great and more experienced than me so
great and more experienced than me so she gave me a lot of feedback at the
she gave me a lot of feedback at the
she gave me a lot of feedback at the start which was kind of fair enough
start which was kind of fair enough
start which was kind of fair enough because my frame wasn’t very good so let
because my frame wasn’t very good so let
because my frame wasn’t very good so let me explain the frame for a gentleman
me explain the frame for a gentleman
me explain the frame for a gentleman looks like this it’s also called the top
looks like this it’s also called the top
looks like this it’s also called the top line so doesn’t matter what you do you
line so doesn’t matter what you do you
line so doesn’t matter what you do you frame must never move
frame must never move
frame must never move you must never drop your frame so what
you must never drop your frame so what
you must never drop your frame so what happens is you start off with all good
happens is you start off with all good
happens is you start off with all good intention as you start to move you’ve
intention as you start to move you’ve
intention as you start to move you’ve dropped your frame yeah now here’s the
dropped your frame yeah now here’s the
dropped your frame yeah now here’s the thing judges in national competitions
thing judges in national competitions
thing judges in national competitions they’re not completely stupid not
they’re not completely stupid not
they’re not completely stupid not completely if you’re six foot two and
completely if you’re six foot two and
completely if you’re six foot two and you drop your frame they’re going to see
you drop your frame they’re going to see
you drop your frame they’re going to see that the other side of a ballroom and it
that the other side of a ballroom and it
that the other side of a ballroom and it ain’t gonna end well so our first
ain’t gonna end well so our first
ain’t gonna end well so our first competition was in Merced Ville in Wales
competition was in Merced Ville in Wales
competition was in Merced Ville in Wales and I heralded this as our international
and I heralded this as our international
and I heralded this as our international debut now unfortunately we didn’t do
debut now unfortunately we didn’t do
debut now unfortunately we didn’t do very well um in fact we came last so we
very well um in fact we came last so we
very well um in fact we came last so we came last in ballroom beginners we came
came last in ballroom beginners we came
came last in ballroom beginners we came last in letting beginners so so Lin
last in letting beginners so so Lin
last in letting beginners so so Lin hatched a plan she said what we’re gonna
hatched a plan she said what we’re gonna
hatched a plan she said what we’re gonna do is when you practice in round the
do is when you practice in round the
do is when you practice in round the room when you drop your frame I’ll shout
room when you drop your frame I’ll shout
room when you drop your frame I’ll shout frame and then you can correct yourself
frame and then you can correct yourself
frame and then you can correct yourself area so she’s making my naughty behavior
area so she’s making my naughty behavior
area so she’s making my naughty behavior uncomfortable in effect naughty boy
uncomfortable in effect naughty boy
uncomfortable in effect naughty boy right so I’m dancing around the room and
right so I’m dancing around the room and
right so I’m dancing around the room and every time I’m dancing we’re getting
every time I’m dancing we’re getting
every time I’m dancing we’re getting frame ah Thank You Lee yeah frame yeah
frame ah Thank You Lee yeah frame yeah
frame ah Thank You Lee yeah frame yeah yeah yeah frame off for goodness sake it
yeah yeah frame off for goodness sake it
yeah yeah frame off for goodness sake it kind of works but not very much so she
kind of works but not very much so she
kind of works but not very much so she changed the attack now I don’t think
changed the attack now I don’t think
changed the attack now I don’t think she’s been reading Thorndike’s law of
she’s been reading Thorndike’s law of
she’s been reading Thorndike’s law of effect but in effect what she did was
effect but in effect what she did was
effect but in effect what she did was she flipped the focus one day we were
she flipped the focus one day we were
she flipped the focus one day we were dancing around she stopped us in the
dancing around she stopped us in the
dancing around she stopped us in the middle of a waltz and she said that
middle of a waltz and she said that
middle of a waltz and she said that was great oh really she said yeah you
was great oh really she said yeah you
was great oh really she said yeah you didn’t drop your frame once you went all
didn’t drop your frame once you went all
didn’t drop your frame once you went all the way around this hall and you didn’t
the way around this hall and you didn’t
the way around this hall and you didn’t drop your frame now to me that feels
drop your frame now to me that feels
drop your frame now to me that feels great
great
great so when well done thank you good boy so
so when well done thank you good boy so
so when well done thank you good boy so she’d flipped my focus you see instead
she’d flipped my focus you see instead
she’d flipped my focus you see instead of beating myself up for dropping the
of beating myself up for dropping the
of beating myself up for dropping the frame had started to focus on patting
frame had started to focus on patting
frame had started to focus on patting myself on the back for keeping it up and
myself on the back for keeping it up and
myself on the back for keeping it up and the thing is if you can keep it up all
the thing is if you can keep it up all
the thing is if you can keep it up all the way around the whole once what seems
the way around the whole once what seems
the way around the whole once what seems reasonable to aim to keep it up for
reasonable to aim to keep it up for
reasonable to aim to keep it up for twice or three times so these days I’m
twice or three times so these days I’m
twice or three times so these days I’m glad to report there I can keep up the
glad to report there I can keep up the
glad to report there I can keep up the frame now just about long enough for us
frame now just about long enough for us
frame now just about long enough for us to get invites to competitions like the
to get invites to competitions like the
to get invites to competitions like the United Kingdom national close
United Kingdom national close
United Kingdom national close championships so we went back there we
championships so we went back there we
championships so we went back there we went there back in July and we came away
went there back in July and we came away
went there back in July and we came away with two rather large trophies
very much they didn’t clap that much on
very much they didn’t clap that much on the night we in Latin we competed
the night we in Latin we competed
the night we in Latin we competed against 30 of the United Kingdom’s very
against 30 of the United Kingdom’s very
against 30 of the United Kingdom’s very best couples in our category and we won
best couples in our category and we won
best couples in our category and we won not once but twice so we come a long
not once but twice so we come a long
not once but twice so we come a long long way from mertha CID ville and
long way from mertha CID ville and
long way from mertha CID ville and that’s the lineup of the seven top
that’s the lineup of the seven top
that’s the lineup of the seven top couples in the country um what you focus
couples in the country um what you focus
couples in the country um what you focus on you see friends even if it takes
on you see friends even if it takes
on you see friends even if it takes three years you get more off so well
three years you get more off so well
three years you get more off so well that’s all very interesting isn’t it but
that’s all very interesting isn’t it but
that’s all very interesting isn’t it but it probably doesn’t apply to you I mean
it probably doesn’t apply to you I mean
it probably doesn’t apply to you I mean I’m guessing that most of you don’t
I’m guessing that most of you don’t
I’m guessing that most of you don’t spend your certainties waltzing around
spend your certainties waltzing around
spend your certainties waltzing around ballrooms right mmm so let’s give a give
ballrooms right mmm so let’s give a give
ballrooms right mmm so let’s give a give you another example because you can
you another example because you can
you another example because you can really apply this to all sorts of things
really apply this to all sorts of things
really apply this to all sorts of things so you remember I was talking about the
so you remember I was talking about the
so you remember I was talking about the National Health Service and I spoke at a
National Health Service and I spoke at a
National Health Service and I spoke at a conference where there were 200
conference where there were 200
conference where there were 200 delegates and I invited them to talk
delegates and I invited them to talk
delegates and I invited them to talk about in pairs something that really
about in pairs something that really
about in pairs something that really annoyed them some bad behavior that
annoyed them some bad behavior that
annoyed them some bad behavior that somebody around them did and off they
somebody around them did and off they
somebody around them did and off they went
went
went now what I hadn’t thought of was quite
now what I hadn’t thought of was quite
now what I hadn’t thought of was quite how much we like to moan the sound was
how much we like to moan the sound was
how much we like to moan the sound was deafening they enthusiasm had to be seen
deafening they enthusiasm had to be seen
deafening they enthusiasm had to be seen to be believed
to be believed
to be believed I couldn’t stop them so when they
I couldn’t stop them so when they
I couldn’t stop them so when they eventually did quieten down I got a bit
eventually did quieten down I got a bit
eventually did quieten down I got a bit of control back I I got a great example
of control back I I got a great example
of control back I I got a great example from one chap and he said I’m going to
from one chap and he said I’m going to
from one chap and he said I’m going to manager who moans all the time he never
manager who moans all the time he never
manager who moans all the time he never never ever phrases it okay he said how
never ever phrases it okay he said how
never ever phrases it okay he said how would you change that round then I said
would you change that round then I said
would you change that round then I said okay well that’s fine but the trick here
okay well that’s fine but the trick here
okay well that’s fine but the trick here is to flip the focus from negative to
is to flip the focus from negative to
is to flip the focus from negative to positive so you know when you said you
positive so you know when you said you
positive so you know when you said you never praises you never it’s not well
never praises you never it’s not well
never praises you never it’s not well yeah all right well maybe those were
yeah all right well maybe those were
yeah all right well maybe those were very very rare maybe like once or twice
very very rare maybe like once or twice
very very rare maybe like once or twice a month but he moans all the time okay
a month but he moans all the time okay
a month but he moans all the time okay well listen we can focus on learning
well listen we can focus on learning
well listen we can focus on learning about him moaning and I’m pretty sure
about him moaning and I’m pretty sure
about him moaning and I’m pretty sure that’s going to get us nowhere
that’s going to get us nowhere
that’s going to get us nowhere oh we can turn it round let’s see if we
oh we can turn it round let’s see if we
oh we can turn it round let’s see if we can get you more of a behavior you’d
can get you more of a behavior you’d
can get you more of a behavior you’d like instead so perhaps we wait until
like instead so perhaps we wait until
like instead so perhaps we wait until the next time he praises you and then we
the next time he praises you and then we
the next time he praises you and then we make that feel rewarding to him because
make that feel rewarding to him because
make that feel rewarding to him because what you focus on you get more often and
what you focus on you get more often and
what you focus on you get more often and he said well that’s ridiculous
which is fair enough he said what praise
which is fair enough he said what praise him for craziness how’s that gonna work
him for craziness how’s that gonna work
him for craziness how’s that gonna work I’ll show ya that’s gonna work you might
I’ll show ya that’s gonna work you might
I’ll show ya that’s gonna work you might have to wait two weeks but how about
have to wait two weeks but how about
have to wait two weeks but how about this so he finally a big originally
this so he finally a big originally
this so he finally a big originally perhaps phrase is here and you say
perhaps phrase is here and you say
perhaps phrase is here and you say excuse me can I say something
excuse me can I say something
excuse me can I say something and you do comment a lot when we get
and you do comment a lot when we get
and you do comment a lot when we get things wrong all the time
things wrong all the time
things wrong all the time which is maybe fair enough but I just
which is maybe fair enough but I just
which is maybe fair enough but I just wanted to take the time to say thanks
wanted to take the time to say thanks
wanted to take the time to say thanks for praising us just now because when
for praising us just now because when
for praising us just now because when you do that makes a real difference
you do that makes a real difference
you do that makes a real difference thank you very much
thank you very much
thank you very much now if you say that with good humor
now if you say that with good humor
now if you say that with good humor you’ll be amazed at the effect that has
you’ll be amazed at the effect that has
you’ll be amazed at the effect that has because of behavior that’s rewarded
because of behavior that’s rewarded
because of behavior that’s rewarded increases that chap is bound to be
increases that chap is bound to be
increases that chap is bound to be thinking I could do more of that so the
thinking I could do more of that so the
thinking I could do more of that so the thing is sometimes you have to be a bit
thing is sometimes you have to be a bit
thing is sometimes you have to be a bit crafty about how you apply these rules
crafty about how you apply these rules
crafty about how you apply these rules but the basics they work every time and
but the basics they work every time and
but the basics they work every time and they are any behavior but your reward
they are any behavior but your reward
they are any behavior but your reward always increases a behavior that you
always increases a behavior that you
always increases a behavior that you make uncomfortable or ignore decreases
make uncomfortable or ignore decreases
make uncomfortable or ignore decreases but nagging will only get you so far be
but nagging will only get you so far be
but nagging will only get you so far be clear about the behaviors you want more
clear about the behaviors you want more
clear about the behaviors you want more of and the behaviors you want less of
of and the behaviors you want less of
of and the behaviors you want less of and be careful where you place your
and be careful where you place your
and be careful where you place your focus because what you focus on you
focus because what you focus on you
focus because what you focus on you absolutely without fail ultimately will
absolutely without fail ultimately will
absolutely without fail ultimately will get more off you can make this stuff as
get more off you can make this stuff as
get more off you can make this stuff as complicated or as simple as you like but
complicated or as simple as you like but
complicated or as simple as you like but take my advice friends make it simple so
take my advice friends make it simple so
take my advice friends make it simple so simple in fact that even a dog could
simple in fact that even a dog could
simple in fact that even a dog could understand it thank you
understand it thank you
understand it thank you [Applause]
”
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