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Build around CUSTOMERS – Steve Jobs Rule #8 of 10


yes mr. jobs you’re a brightening man

yes mr. jobs you’re a brightening man here it comes

sad and clear that I’ve ever encountered

sad and clear that I’ve ever encountered disgust you don’t know what you’re

disgust you don’t know what you’re

disgust you don’t know what you’re talking about

talking about

talking about I would like for example for you to

I would like for example for you to

I would like for example for you to express in clear terms how say Java in

express in clear terms how say Java in

express in clear terms how say Java in any of its incarnations addresses the

any of its incarnations addresses the

any of its incarnations addresses the ideas embodied and opened up and when

ideas embodied and opened up and when

ideas embodied and opened up and when you’re finished with that perhaps you

you’re finished with that perhaps you

you’re finished with that perhaps you could tell us what you personally have

could tell us what you personally have

could tell us what you personally have been doing for the last seven years you

been doing for the last seven years you

been doing for the last seven years you know you can please some of the people

know you can please some of the people

know you can please some of the people some of the time but

one of the hardest things when you’re

one of the hardest things when you’re trying to affect change is that people

trying to affect change is that people

trying to affect change is that people like this gentleman are right in some

like this gentleman are right in some

like this gentleman are right in some areas I’m sure that there are some

areas I’m sure that there are some

areas I’m sure that there are some things opendoc does probably even more

things opendoc does probably even more

things opendoc does probably even more than I’m not familiar with that nothing

than I’m not familiar with that nothing

than I’m not familiar with that nothing else out there does and I’m sure that

else out there does and I’m sure that

else out there does and I’m sure that you can make some demos maybe a small

you can make some demos maybe a small

you can make some demos maybe a small commercial app that demonstrates those

commercial app that demonstrates those

commercial app that demonstrates those things the hardest thing is what how

things the hardest thing is what how

things the hardest thing is what how does that fit in to a cohesive larger

does that fit in to a cohesive larger

does that fit in to a cohesive larger vision that’s going to allow you to sell

vision that’s going to allow you to sell

vision that’s going to allow you to sell eight billion dollars 10 billion dollars

eight billion dollars 10 billion dollars

eight billion dollars 10 billion dollars of product a year and one of the things

of product a year and one of the things

of product a year and one of the things I’ve always found is that you’ve got to

I’ve always found is that you’ve got to

I’ve always found is that you’ve got to start with the customer experience and

start with the customer experience and

start with the customer experience and work backwards to the technology you

work backwards to the technology you

work backwards to the technology you can’t start with the technology and try

can’t start with the technology and try

can’t start with the technology and try to figure out where you’re going to try

to figure out where you’re going to try

to figure out where you’re going to try to sell it and I’ve made this mistake

to sell it and I’ve made this mistake

to sell it and I’ve made this mistake probably more than anybody else in this

probably more than anybody else in this

probably more than anybody else in this room and I got the scar tissue to prove

room and I got the scar tissue to prove

room and I got the scar tissue to prove it and I know that it’s the case and as

it and I know that it’s the case and as

it and I know that it’s the case and as we have tried to come up with a strategy

we have tried to come up with a strategy

we have tried to come up with a strategy and a vision for Apple it started with

and a vision for Apple it started with

and a vision for Apple it started with what incredible benefits can we give to

what incredible benefits can we give to

what incredible benefits can we give to the customer where can we take the

the customer where can we take the

the customer where can we take the customer not not starting with let’s sit

customer not not starting with let’s sit

customer not not starting with let’s sit down with the engineers and and figure

down with the engineers and and figure

down with the engineers and and figure out what awesome technology we have and

out what awesome technology we have and

out what awesome technology we have and then how are we going to market that and

then how are we going to market that and

then how are we going to market that and I think that’s the right path to take I

I think that’s the right path to take I

I think that’s the right path to take I remember with the laser writer we built

remember with the laser writer we built

remember with the laser writer we built the world’s first small laser printers

the world’s first small laser printers

the world’s first small laser printers you know and there was awesome

you know and there was awesome

you know and there was awesome technology in that box we have the first

technology in that box we have the first

technology in that box we have the first canon laser printing cheap laser

canon laser printing cheap laser

canon laser printing cheap laser printing engine in the world in the

printing engine in the world in the

printing engine in the world in the United States here at Apple we had a

United States here at Apple we had a

United States here at Apple we had a very wonderful printer controller that

very wonderful printer controller that

very wonderful printer controller that we design

we design

we design we had Adobe’s PostScript software in

we had Adobe’s PostScript software in

we had Adobe’s PostScript software in there we had Apple talk in there just

there we had Apple talk in there just

there we had Apple talk in there just awesome technology in the box and I

awesome technology in the box and I

awesome technology in the box and I remember seeing the first printout come

remember seeing the first printout come

remember seeing the first printout come out of it and just picking it up and

out of it and just picking it up and

out of it and just picking it up and looking at anything you know we can sell

looking at anything you know we can sell

looking at anything you know we can sell this because you don’t have to know

this because you don’t have to know

this because you don’t have to know anything about what’s in that box

anything about what’s in that box

anything about what’s in that box all we have to do is hold of something

all we have to do is hold of something

all we have to do is hold of something good you want this and if you remember

good you want this and if you remember

good you want this and if you remember back to 1984 before laser printers

back to 1984 before laser printers

back to 1984 before laser printers it was pretty startling to see that

it was pretty startling to see that

it was pretty startling to see that people went wow yes and that’s that’s

people went wow yes and that’s that’s

people went wow yes and that’s that’s where Apple’s got to get back to and you

where Apple’s got to get back to and you

where Apple’s got to get back to and you know I’m sorry that opened docks a

know I’m sorry that opened docks a

know I’m sorry that opened docks a casualty along the way and I readily

casualty along the way and I readily

casualty along the way and I readily admit there are many things in life that

admit there are many things in life that

admit there are many things in life that I don’t the faintest idea what I’m

I don’t the faintest idea what I’m

I don’t the faintest idea what I’m talking about so I apologize for that

talking about so I apologize for that

talking about so I apologize for that too but there’s a whole lot of people

too but there’s a whole lot of people

too but there’s a whole lot of people working super super hard right now at

working super super hard right now at

working super super hard right now at Apple you know AVI John Marino Fred I

Apple you know AVI John Marino Fred I

Apple you know AVI John Marino Fred I mean the whole team is working burning

mean the whole team is working burning

mean the whole team is working burning the midnight oil trying to and people

the midnight oil trying to and people

the midnight oil trying to and people you know hundreds of people below them

you know hundreds of people below them

you know hundreds of people below them to execute on some of these things and

to execute on some of these things and

to execute on some of these things and they’re doing their best and I think

they’re doing their best and I think

they’re doing their best and I think that what we need to do and some

that what we need to do and some

that what we need to do and some mistakes will be made by the way some

mistakes will be made by the way some

mistakes will be made by the way some mistakes will be made along the way

mistakes will be made along the way

mistakes will be made along the way that’s good because at least some

that’s good because at least some

that’s good because at least some decisions are being made along the way

decisions are being made along the way

decisions are being made along the way and we’ll find the mistakes we’ll fix

and we’ll find the mistakes we’ll fix

and we’ll find the mistakes we’ll fix them and I think what we need to do is

them and I think what we need to do is

them and I think what we need to do is support that team going through this

support that team going through this

support that team going through this very important stage as they work their

very important stage as they work their

very important stage as they work their butts off they’re all getting calls

butts off they’re all getting calls

butts off they’re all getting calls being offered three times as much money

being offered three times as much money

being offered three times as much money to go do this without the valley’s hot

to go do this without the valley’s hot

to go do this without the valley’s hot none of them are leaving and I think we

none of them are leaving and I think we

none of them are leaving and I think we need to support them and see them

need to support them and see them

need to support them and see them through this and write some damn good

through this and write some damn good

through this and write some damn good applications to support Apple out in the

applications to support Apple out in the

applications to support Apple out in the market that’s my own point of view

market that’s my own point of view

market that’s my own point of view mistakes we made some people will be

mistakes we made some people will be

mistakes we made some people will be pissed off some people will not know

pissed off some people will not know

pissed off some people will not know what they’re talking about but it’s I

what they’re talking about but it’s I

what they’re talking about but it’s I think it is so much better than where

think it is so much better than where

think it is so much better than where things were not very long ago and I

things were not very long ago and I

things were not very long ago and I think we’re gonna get there

”

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