[Music] [Applause]
[Applause]
[Applause] [Music]
but how many of you show plans or be the
but how many of you show plans or be the first to do in these color talks has had
first to do in these color talks has had
first to do in these color talks has had a wonderful leader one who inspired you
a wonderful leader one who inspired you
a wonderful leader one who inspired you who let you be really good at what
who let you be really good at what
who let you be really good at what you’re doing on great lots of hands are
you’re doing on great lots of hands are
you’re doing on great lots of hands are going up good how many had the opposite
yes and you can see you’ve kind of kept
yes and you can see you’ve kind of kept it with you those leaders actually
it with you those leaders actually
it with you those leaders actually changed our brains at both do it are
changed our brains at both do it are
changed our brains at both do it are really interesting study last year it’s
really interesting study last year it’s
really interesting study last year it’s a really great scan of executives and
a really great scan of executives and
a really great scan of executives and what they did was they top people with
what they did was they top people with
what they did was they top people with many years of experience and they talked
many years of experience and they talked
many years of experience and they talked to them about their leaders and good
to them about their leaders and good
to them about their leaders and good leaders created this pattern in people’s
leaders created this pattern in people’s
leaders created this pattern in people’s heads now this is the mirror neuron
heads now this is the mirror neuron
heads now this is the mirror neuron system so it’s about effect it’s about
system so it’s about effect it’s about
system so it’s about effect it’s about connecting with people and if it’s
connecting with people and if it’s
connecting with people and if it’s orange that means it’s positive effect
orange that means it’s positive effect
orange that means it’s positive effect so they had really good memories about
so they had really good memories about
so they had really good memories about getting on well with people about
getting on well with people about
getting on well with people about sharing information about feeling good
sharing information about feeling good
sharing information about feeling good and also about dealing with novelty and
and also about dealing with novelty and
and also about dealing with novelty and eunice that’s all what happened with the
eunice that’s all what happened with the
eunice that’s all what happened with the people that had the bad leaders was
people that had the bad leaders was
people that had the bad leaders was different parts of them running silly
different parts of them running silly
different parts of them running silly talk
talk
talk and that’s negative effect and that was
and that’s negative effect and that was
and that’s negative effect and that was about dropping compassion and narrowing
about dropping compassion and narrowing
about dropping compassion and narrowing in the capability to deal with things so
in the capability to deal with things so
in the capability to deal with things so those rates which changed forever
those rates which changed forever
those rates which changed forever basically by those leaders so I want to
basically by those leaders so I want to
basically by those leaders so I want to talk to you today about how that happens
talk to you today about how that happens
talk to you today about how that happens the neuroscience I guess
the neuroscience I guess
the neuroscience I guess so something that really struck me over
so something that really struck me over
so something that really struck me over 30 years at working in industry all
30 years at working in industry all
30 years at working in industry all different kinds of industries with good
different kinds of industries with good
different kinds of industries with good leaders some bad leaders leading a bit
leaders some bad leaders leading a bit
leaders some bad leaders leading a bit myself was that the good leaders had
myself was that the good leaders had
myself was that the good leaders had some things in common so the first thing
some things in common so the first thing
some things in common so the first thing many things but the first thing that was
many things but the first thing that was
many things but the first thing that was really strong was they all had a very
really strong was they all had a very
really strong was they all had a very clear vision about where they were going
clear vision about where they were going
clear vision about where they were going what was our reason for being here and
what was our reason for being here and
what was our reason for being here and they could share it so everybody could
they could share it so everybody could
they could share it so everybody could understand what they were there for and
understand what they were there for and
understand what they were there for and the second thing was an extremely strong
the second thing was an extremely strong
the second thing was an extremely strong set of values so if you think about that
set of values so if you think about that
set of values so if you think about that we know where we’re going and we feel
we know where we’re going and we feel
we know where we’re going and we feel safe getting there because we know we’re
safe getting there because we know we’re
safe getting there because we know we’re going to have each other’s backs and
going to have each other’s backs and
going to have each other’s backs and it’s consistent and it means that within
it’s consistent and it means that within
it’s consistent and it means that within that boundary people can do wonderful
that boundary people can do wonderful
that boundary people can do wonderful things they can be very innovative I’m
things they can be very innovative I’m
things they can be very innovative I’m making strive and that’s because the
making strive and that’s because the
making strive and that’s because the third thing that those people did really
third thing that those people did really
third thing that those people did really well was they were pragmatic optimists
well was they were pragmatic optimists
well was they were pragmatic optimists so they made sure that people understood
so they made sure that people understood
so they made sure that people understood that they expected the best out of them
that they expected the best out of them
that they expected the best out of them and as human beings were interesting if
and as human beings were interesting if
and as human beings were interesting if people have really high hopes for us we
people have really high hopes for us we
people have really high hopes for us we need them so when they build things they
need them so when they build things they
need them so when they build things they don’t build lots of rules and
don’t build lots of rules and
don’t build lots of rules and regulations that they don’t have to have
regulations that they don’t have to have
regulations that they don’t have to have all of those measurements because you
all of those measurements because you
all of those measurements because you don’t need that if someone’s striving
don’t need that if someone’s striving
don’t need that if someone’s striving measurements drive us down to the
measurements drive us down to the
measurements drive us down to the minimum but if you are able to sir to
minimum but if you are able to sir to
minimum but if you are able to sir to strive for what you could possibly hope
strive for what you could possibly hope
strive for what you could possibly hope for then you’re going to get there
for then you’re going to get there
for then you’re going to get there so this fascinated me and always
so this fascinated me and always
so this fascinated me and always thinking what is it about them yes there
thinking what is it about them yes there
thinking what is it about them yes there are all different structures but do they
are all different structures but do they
are all different structures but do they think differently do they have different
think differently do they have different
think differently do they have different brains and the answer is yes they do so
brains and the answer is yes they do so
brains and the answer is yes they do so I’ll be looking at that for a number of
I’ll be looking at that for a number of
I’ll be looking at that for a number of years and there’s some really
years and there’s some really
years and there’s some really interesting work now right through
interesting work now right through
interesting work now right through Europe from Asia and America and
Europe from Asia and America and
Europe from Asia and America and Scandinavia and another trained TV when
Scandinavia and another trained TV when
Scandinavia and another trained TV when I was watching over the years
I was watching over the years
I was watching over the years look at this work and doing some work
look at this work and doing some work
look at this work and doing some work myself is that now that we’ve got really
myself is that now that we’ve got really
myself is that now that we’ve got really good scanning opacities to have a look
good scanning opacities to have a look
good scanning opacities to have a look at what’s happening is lots of you don’t
at what’s happening is lots of you don’t
at what’s happening is lots of you don’t know about the brain but there’s some
know about the brain but there’s some
know about the brain but there’s some things we do know the brains of
things we do know the brains of
things we do know the brains of inspirational transformational leaders
inspirational transformational leaders
inspirational transformational leaders are different and the way that all of
are different and the way that all of
are different and the way that all of the different kinds of tests and
the different kinds of tests and
the different kinds of tests and research found things is that the
research found things is that the
research found things is that the difference is around the social aspect
difference is around the social aspect
difference is around the social aspect of the brain so if you take an
of the brain so if you take an
of the brain so if you take an inspirational leader and you stand them
inspirational leader and you stand them
inspirational leader and you stand them are you getting them to talk about their
are you getting them to talk about their
are you getting them to talk about their organization the present and the future
organization the present and the future
organization the present and the future the parts of their brains that light up
the parts of their brains that light up
the parts of their brains that light up are around that social networking system
are around that social networking system
are around that social networking system around engagement around telling stories
around engagement around telling stories
around engagement around telling stories and they’re able to do that they’re able
and they’re able to do that they’re able
and they’re able to do that they’re able to get people involved and they use a
to get people involved and they use a
to get people involved and they use a lot of we we will make it better bigger
lot of we we will make it better bigger
lot of we we will make it better bigger happier we’ll have better clients yet
happier we’ll have better clients yet
happier we’ll have better clients yet when you scan the people who are much
when you scan the people who are much
when you scan the people who are much more hierarchical and controlling the
more hierarchical and controlling the
more hierarchical and controlling the parts that light up in their brain are
parts that light up in their brain are
parts that light up in their brain are mostly around tasks and it’s I how I
mostly around tasks and it’s I how I
mostly around tasks and it’s I how I will build an organization that’ll make
will build an organization that’ll make
will build an organization that’ll make more profit that’ll be the competition
more profit that’ll be the competition
more profit that’ll be the competition so it’s a very different look and
so it’s a very different look and
so it’s a very different look and they’re actually uncomfortable even
they’re actually uncomfortable even
they’re actually uncomfortable even having that discussion because being
having that discussion because being
having that discussion because being able to win my heart while they’re
able to win my heart while they’re
able to win my heart while they’re talking to me that’s that’s kind of not
talking to me that’s that’s kind of not
talking to me that’s that’s kind of not where their head is so that was a really
where their head is so that was a really
where their head is so that was a really interesting clean but why is that
interesting clean but why is that
interesting clean but why is that important it’s because human beings are
important it’s because human beings are
important it’s because human beings are hard-wired to connect it’s really
hard-wired to connect it’s really
hard-wired to connect it’s really critical to us so if you have the
critical to us so if you have the
critical to us so if you have the capacity to do that then you’re going to
capacity to do that then you’re going to
capacity to do that then you’re going to lead a lot more powerfully and people
lead a lot more powerfully and people
lead a lot more powerfully and people are going to be a lot more keen to go
are going to be a lot more keen to go
are going to be a lot more keen to go where you want to go
where you want to go
where you want to go and even to go other places as well that
and even to go other places as well that
and even to go other places as well that can make the organization even better
can make the organization even better
can make the organization even better we’re hardwired in the way that we have
we’re hardwired in the way that we have
we’re hardwired in the way that we have something called interpersonal neural
something called interpersonal neural
something called interpersonal neural synchrony synchronization so it’s a big
synchrony synchronization so it’s a big
synchrony synchronization so it’s a big word for saying that if I’m talking to
word for saying that if I’m talking to
word for saying that if I’m talking to you directly
you directly
you directly then we synchronize our brains so that
then we synchronize our brains so that
then we synchronize our brains so that becomes really powerful there’s actually
becomes really powerful there’s actually
becomes really powerful there’s actually something happening in your brain that’s
something happening in your brain that’s
something happening in your brain that’s making a difference so if we have an
making a difference so if we have an
making a difference so if we have an example I’m one of those charismatic
example I’m one of those charismatic
example I’m one of those charismatic inspirational leaders and this is my
inspirational leaders and this is my
inspirational leaders and this is my company right so were a small neat
company right so were a small neat
company right so were a small neat wonderful company but the markets
wonderful company but the markets
wonderful company but the markets changing and we have to do something a
changing and we have to do something a
changing and we have to do something a bit different so when I’m coming here
bit different so when I’m coming here
bit different so when I’m coming here and I’m talking to you if I can inspire
and I’m talking to you if I can inspire
and I’m talking to you if I can inspire you in my pathetically optimistic way
you in my pathetically optimistic way
you in my pathetically optimistic way and we’re talking about where we’re
and we’re talking about where we’re
and we’re talking about where we’re going to go and the fact that we have to
going to go and the fact that we have to
going to go and the fact that we have to move but that’s okay because we’re a
move but that’s okay because we’re a
move but that’s okay because we’re a really good company and people in this
really good company and people in this
really good company and people in this organization are very capable so we’ll
organization are very capable so we’ll
organization are very capable so we’ll get there and what we’ll do is do it
get there and what we’ll do is do it
get there and what we’ll do is do it together and we’ll figure out what’s in
together and we’ll figure out what’s in
together and we’ll figure out what’s in the way and we’ll get past that then
the way and we’ll get past that then
the way and we’ll get past that then your parasympathetic nervous system
your parasympathetic nervous system
your parasympathetic nervous system starts to fire up you have a little bit
starts to fire up you have a little bit
starts to fire up you have a little bit of anxiety because it’s new but that
of anxiety because it’s new but that
of anxiety because it’s new but that becomes energy and when that
becomes energy and when that
becomes energy and when that parasympathetic nervous system the vital
parasympathetic nervous system the vital
parasympathetic nervous system the vital immune system kicks in and you start
immune system kicks in and you start
immune system kicks in and you start getting all sorts of chemicals in your
getting all sorts of chemicals in your
getting all sorts of chemicals in your body and some of those chemicals are the
body and some of those chemicals are the
body and some of those chemicals are the chemicals that your brain uses to make
chemicals that your brain uses to make
chemicals that your brain uses to make new neurons so if I was to scan everyone
new neurons so if I was to scan everyone
new neurons so if I was to scan everyone while we start doing this you’d be
while we start doing this you’d be
while we start doing this you’d be growing a new neural map and the
growing a new neural map and the
growing a new neural map and the wonderful thing is would be some
wonderful thing is would be some
wonderful thing is would be some matching lis so
matching lis so
matching lis so about how powerful that is we need less
about how powerful that is we need less
about how powerful that is we need less rewards less regulations I don’t need to
rewards less regulations I don’t need to
rewards less regulations I don’t need to keep giving you emails of all charts and
keep giving you emails of all charts and
keep giving you emails of all charts and videos and all that kind of thing
videos and all that kind of thing
videos and all that kind of thing because you’ve got it in your head so
because you’ve got it in your head so
because you’ve got it in your head so that’s another part of what the
that’s another part of what the
that’s another part of what the charismatic leader understands is that
charismatic leader understands is that
charismatic leader understands is that face-to-face direct communication is
face-to-face direct communication is
face-to-face direct communication is critical because when I meet you like
critical because when I meet you like
critical because when I meet you like the first time I meet you if we start to
the first time I meet you if we start to
the first time I meet you if we start to talk then you’ve got spindle neurons
talk then you’ve got spindle neurons
talk then you’ve got spindle neurons mirror neurons but all sorts of things
mirror neurons but all sorts of things
mirror neurons but all sorts of things going on in your head and we’ve got
going on in your head and we’ve got
going on in your head and we’ve got dynamic resonance of being in the same
dynamic resonance of being in the same
dynamic resonance of being in the same space and once again we start getting
space and once again we start getting
space and once again we start getting these chemicals and those neurons are to
these chemicals and those neurons are to
these chemicals and those neurons are to do with trust they’re the trust neurons
do with trust they’re the trust neurons
do with trust they’re the trust neurons so we actually start building a
so we actually start building a
so we actually start building a relationship immediately
relationship immediately
relationship immediately in fact in as little as one twentieth
in fact in as little as one twentieth
in fact in as little as one twentieth and 1/6 that our second look really fast
and 1/6 that our second look really fast
and 1/6 that our second look really fast and that’s really critical because
and that’s really critical because
and that’s really critical because that’s the second thing that these
that’s the second thing that these
that’s the second thing that these leaders understand is the power of trust
leaders understand is the power of trust
leaders understand is the power of trust if I trust you and you trust me that we
if I trust you and you trust me that we
if I trust you and you trust me that we trust the process you’re going to be
trust the process you’re going to be
trust the process you’re going to be able to go outside of your comfort zone
able to go outside of your comfort zone
able to go outside of your comfort zone you’re going to be able to do things
you’re going to be able to do things
you’re going to be able to do things that you didn’t do before try new things
that you didn’t do before try new things
that you didn’t do before try new things because you know that someone’s got your
because you know that someone’s got your
because you know that someone’s got your back you’ll be more collaborative and
back you’ll be more collaborative and
back you’ll be more collaborative and the other thing that will be really
the other thing that will be really
the other thing that will be really important is fairness perceived fairness
important is fairness perceived fairness
important is fairness perceived fairness is quite critical it means that we will
is quite critical it means that we will
is quite critical it means that we will collaborate we will try new things but
collaborate we will try new things but
collaborate we will try new things but in really interesting studies about
in really interesting studies about
in really interesting studies about perceived unfairness that shuts down
perceived unfairness that shuts down
perceived unfairness that shuts down because your brain goes into a different
because your brain goes into a different
because your brain goes into a different type of filter it stops looking for
type of filter it stops looking for
type of filter it stops looking for information that’s going to make us
information that’s going to make us
information that’s going to make us collaborate together and it starts
collaborate together and it starts
collaborate together and it starts looking for information that proves to
looking for information that proves to
looking for information that proves to me that I don’t have to do it with
me that I don’t have to do it with
me that I don’t have to do it with anyone else so you actually change what
anyone else so you actually change what
anyone else so you actually change what you look for and what you bring into
you look for and what you bring into
you look for and what you bring into your brain so Trust is really critical
your brain so Trust is really critical
your brain so Trust is really critical and the third thing I’ll leave you with
and the third thing I’ll leave you with
and the third thing I’ll leave you with is empathy because a big part of trust
is empathy because a big part of trust
is empathy because a big part of trust sympathy and a big part of working with
sympathy and a big part of working with
sympathy and a big part of working with other people is being imperfect that
other people is being imperfect that
other people is being imperfect that people think empathise fluffy it’s not
people think empathise fluffy it’s not
people think empathise fluffy it’s not fluffy at all in fact it’s a
fluffy at all in fact it’s a
fluffy at all in fact it’s a physiologically structured process in
physiologically structured process in
physiologically structured process in your brain and one of the things that’s
your brain and one of the things that’s
your brain and one of the things that’s really critical for is complex
really critical for is complex
really critical for is complex problem-solving and strategy so the best
problem-solving and strategy so the best
problem-solving and strategy so the best strategist I’ve ever worked with are
strategist I’ve ever worked with are
strategist I’ve ever worked with are very empathic so don’t leave that at
very empathic so don’t leave that at
very empathic so don’t leave that at home you bring that right to the table
home you bring that right to the table
home you bring that right to the table what happens in your brain when you have
what happens in your brain when you have
what happens in your brain when you have a complex problem it’s this information
a complex problem it’s this information
a complex problem it’s this information that’s missing so your brain says okay
that’s missing so your brain says okay
that’s missing so your brain says okay I’m not sure where that is so what I’ll
I’m not sure where that is so what I’ll
I’m not sure where that is so what I’ll do now is I’ll go and find it my new
do now is I’ll go and find it my new
do now is I’ll go and find it my new filter is going into your brain and
filter is going into your brain and
filter is going into your brain and those filters look for information based
those filters look for information based
those filters look for information based on different criteria and the criteria
on different criteria and the criteria
on different criteria and the criteria is around long-lens thinking and
is around long-lens thinking and
is around long-lens thinking and consequences not what about right now so
consequences not what about right now so
consequences not what about right now so it actually shares how we look at things
it actually shares how we look at things
it actually shares how we look at things and it engages of course people’s hearts
and it engages of course people’s hearts
and it engages of course people’s hearts because you’re being imperfect you’re
because you’re being imperfect you’re
because you’re being imperfect you’re caring so it really is right that if you
caring so it really is right that if you
caring so it really is right that if you engage the heart that’s when you can
engage the heart that’s when you can
engage the heart that’s when you can change the mind because the chemicals
change the mind because the chemicals
change the mind because the chemicals that are in the discernment process can
that are in the discernment process can
that are in the discernment process can really organize the patterns in your
really organize the patterns in your
really organize the patterns in your brain and actually make you think
brain and actually make you think
brain and actually make you think differently so what is all this mean it
differently so what is all this mean it
differently so what is all this mean it means that you have a wonderful chemical
means that you have a wonderful chemical
means that you have a wonderful chemical cocktail going off in the brains of
cocktail going off in the brains of
cocktail going off in the brains of people with these kirkwood leaders it
people with these kirkwood leaders it
people with these kirkwood leaders it means that their brains with fast stuff
means that their brains with fast stuff
means that their brains with fast stuff that they take in information more
that they take in information more
that they take in information more quickly that they are more nimble in
quickly that they are more nimble in
quickly that they are more nimble in giving out decisions but it means they
giving out decisions but it means they
giving out decisions but it means they happier at the mass wonderful thing to
happier at the mass wonderful thing to
happier at the mass wonderful thing to think about is so are you so everyone
think about is so are you so everyone
think about is so are you so everyone here if they’re not a little already you
here if they’re not a little already you
here if they’re not a little already you will be because why else would you be in
will be because why else would you be in
will be because why else would you be in a TED talk you will be happier because
a TED talk you will be happier because
a TED talk you will be happier because the wonderful thing about human being
the wonderful thing about human being
the wonderful thing about human being this is reciprocal when your brain
this is reciprocal when your brain
this is reciprocal when your brain changes my brain changes too so you get
changes my brain changes too so you get
changes my brain changes too so you get better at the metacognitive skills of
better at the metacognitive skills of
better at the metacognitive skills of leaving you build better organizations
leaving you build better organizations
leaving you build better organizations so people can be flexible you get better
so people can be flexible you get better
so people can be flexible you get better at that social capacity of getting
at that social capacity of getting
at that social capacity of getting people to work together and you also get
people to work together and you also get
people to work together and you also get better at your own emotional perspective
better at your own emotional perspective
better at your own emotional perspective leading some we can all do it we’ve all
leading some we can all do it we’ve all
leading some we can all do it we’ve all got parts and we’ve all got brains so
got parts and we’ve all got brains so
got parts and we’ve all got brains so don’t think that the capacity to engage
don’t think that the capacity to engage
don’t think that the capacity to engage and the capacity to like people and to
and the capacity to like people and to
and the capacity to like people and to build that picture and paint the future
build that picture and paint the future
build that picture and paint the future is a fluffy thing it’s not the soft
is a fluffy thing it’s not the soft
is a fluffy thing it’s not the soft stuff is the hard stuff but it actually
stuff is the hard stuff but it actually
stuff is the hard stuff but it actually makes the neurophysiological difference
makes the neurophysiological difference
makes the neurophysiological difference so I’m here to tell you that
so I’m here to tell you that
so I’m here to tell you that scientifically those parts of leading
scientifically those parts of leading
scientifically those parts of leading make you a great leader
”
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